Avaya 1120E User manual

Avaya 1120E IP Deskphone with SIP
Software on Avaya Aura® User Guide
Release 4.4
16-604273
Issue 01.02 Standard
May 2016

© 2013-2016, Avaya, Inc.
All Rights Reserved.
Notice
While reasonable efforts have been made to ensure that the
information in this document is complete and accurate at the time of
printing, Avaya assumes no liability for any errors. Avaya reserves
the right to make changes and corrections to the information in this
document without the obligation to notify any person or organization
of such changes.
Documentation disclaimer
“Documentation” means information published in varying mediums
which may include product information, operating instructions and
performance specifications that are generally made available to users
of products. Documentation does not include marketing materials.
Avaya shall not be responsible for any modifications, additions, or
deletions to the original published version of Documentation unless
such modifications, additions, or deletions were performed by or on
the express behalf of Avaya. End User agrees to indemnify and hold
harmless Avaya, Avaya's agents, servants and employees against all
claims, lawsuits, demands and judgments arising out of, or in
connection with, subsequent modifications, additions or deletions to
this documentation, to the extent made by End User.
Link disclaimer
Avaya is not responsible for the contents or reliability of any linked
websites referenced within this site or Documentation provided by
Avaya. Avaya is not responsible for the accuracy of any information,
statement or content provided on these sites and does not
necessarily endorse the products, services, or information described
or offered within them. Avaya does not guarantee that these links will
work all the time and has no control over the availability of the linked
pages.
Warranty
Avaya provides a limited warranty on Avaya hardware and software.
Refer to your sales agreement to establish the terms of the limited
warranty. In addition, Avaya’s standard warranty language, as well as
information regarding support for this product while under warranty is
available to Avaya customers and other parties through the Avaya
Support website: https://support.avaya.com/helpcenter/
getGenericDetails?detailId=C20091120112456651010 under the link
“Warranty & Product Lifecycle” or such successor site as designated
by Avaya. Please note that if You acquired the product(s) from an
authorized Avaya Channel Partner outside of the United States and
Canada, the warranty is provided to You by said Avaya Channel
Partner and not by Avaya.
“Hosted Service” means an Avaya hosted service subscription that
You acquire from either Avaya or an authorized Avaya Channel
Partner (as applicable) and which is described further in Hosted SAS
or other service description documentation regarding the applicable
hosted service. If You purchase a Hosted Service subscription, the
foregoing limited warranty may not apply but You may be entitled to
support services in connection with the Hosted Service as described
further in your service description documents for the applicable
Hosted Service. Contact Avaya or Avaya Channel Partner (as
applicable) for more information.
Hosted Service
THE FOLLOWING APPLIES ONLY IF YOU PURCHASE AN AVAYA
HOSTED SERVICE SUBSCRIPTION FROM AVAYA OR AN AVAYA
CHANNEL PARTNER (AS APPLICABLE), THE TERMS OF USE
FOR HOSTED SERVICES ARE AVAILABLE ON THE AVAYA
WEBSITE, HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO
UNDER THE LINK “Avaya Terms of Use for Hosted Services” OR
SUCH SUCCESSOR SITE AS DESIGNATED BY AVAYA, AND ARE
APPLICABLE TO ANYONE WHO ACCESSES OR USES THE
HOSTED SERVICE. BY ACCESSING OR USING THE HOSTED
SERVICE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON
BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE
DOING SO (HEREINAFTER REFERRED TO INTERCHANGEABLY
AS “YOU” AND “END USER”), AGREE TO THE TERMS OF USE. IF
YOU ARE ACCEPTING THE TERMS OF USE ON BEHALF A
COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT
YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THESE
TERMS OF USE. IF YOU DO NOT HAVE SUCH AUTHORITY, OR
IF YOU DO NOT WISH TO ACCEPT THESE TERMS OF USE, YOU
MUST NOT ACCESS OR USE THE HOSTED SERVICE OR
AUTHORIZE ANYONE TO ACCESS OR USE THE HOSTED
SERVICE.
Licenses
THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA
WEBSITE, HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO,
UNDER THE LINK “AVAYA SOFTWARE LICENSE TERMS (Avaya
Products)” OR SUCH SUCCESSOR SITE AS DESIGNATED BY
AVAYA, ARE APPLICABLE TO ANYONE WHO DOWNLOADS,
USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED
FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AVAYA
CHANNEL PARTNER (AS APPLICABLE) UNDER A COMMERCIAL
AGREEMENT WITH AVAYA OR AN AVAYA CHANNEL PARTNER.
UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING,
AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE
WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN
AVAYA AFFILIATE OR AN AVAYA CHANNEL PARTNER; AVAYA
RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU
AND ANYONE ELSE USING OR SELLING THE SOFTWARE
WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR
USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO,
YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM
YOU ARE INSTALLING, DOWNLOADING OR USING THE
SOFTWARE (HEREINAFTER REFERRED TO
INTERCHANGEABLY AS “YOU” AND “END USER”), AGREE TO
THESE TERMS AND CONDITIONS AND CREATE A BINDING
CONTRACT BETWEEN YOU AND AVAYA INC. OR THE
APPLICABLE AVAYA AFFILIATE (“AVAYA”).
License type(s)
Designated System(s) License (DS). End User may install and use
each copy or an Instance of the Software only on a number of
Designated Processors up to the number indicated in the order.
Avaya may require the Designated Processor(s) to be identified in
the order by type, serial number, feature key, Instance, location or
other specific designation, or to be provided by End User to Avaya
through electronic means established by Avaya specifically for this
purpose.
Concurrent User License (CU). End User may install and use the
Software on multiple Designated Processors or one or more Servers,
so long as only the licensed number of Units are accessing and using
the Software at any given time. A “Unit” means the unit on which
Avaya, at its sole discretion, bases the pricing of its licenses and can
be, without limitation, an agent, port or user, an e-mail or voice mail
account in the name of a person or corporate function (e.g.,
webmaster or helpdesk), or a directory entry in the administrative
database utilized by the Software that permits one user to interface
with the Software. Units may be linked to a specific, identified Server
or an Instance of the Software.
Database License (DL). End User may install and use each copy or
an Instance of the Software on one Server or on multiple Servers
provided that each of the Servers on which the Software is installed
communicates with no more than one Instance of the same
database.
CPU License (CP). End User may install and use each copy or
Instance of the Software on a number of Servers up to the number
indicated in the order provided that the performance capacity of the
Server(s) does not exceed the performance capacity specified for the
Software. End User may not re-install or operate the Software on
Server(s) with a larger performance capacity without Avaya’s prior
consent and payment of an upgrade fee.
Named User License (NU). You may: (i) install and use each copy or
Instance of the Software on a single Designated Processor or Server
per authorized Named User (defined below); or (ii) install and use
each copy or Instance of the Software on a Server so long as only
authorized Named Users access and use the Software. “Named
User”, means a user or device that has been expressly authorized by
Avaya to access and use the Software. At Avaya’s sole discretion, a
“Named User” may be, without limitation, designated by name,
corporate function (e.g., webmaster or helpdesk), an e-mail or voice
mail account in the name of a person or corporate function, or a
directory entry in the administrative database utilized by the Software
that permits one user to interface with the Software.

Shrinkwrap License (SR). You may install and use the Software in
accordance with the terms and conditions of the applicable license
agreements, such as “shrinkwrap” or “clickthrough” license
accompanying or applicable to the Software (“Shrinkwrap License”).
Heritage Nortel Software
“Heritage Nortel Software” means the software that was acquired by
Avaya as part of its purchase of the Nortel Enterprise Solutions
Business in December 2009. The Heritage Nortel Software is the
software contained within the list of Heritage Nortel Products located
at https://support.avaya.com/LicenseInfo under the link “Heritage
Nortel Products” or such successor site as designated by Avaya. For
Heritage Nortel Software, Avaya grants Customer a license to use
Heritage Nortel Software provided hereunder solely to the extent of
the authorized activation or authorized usage level, solely for the
purpose specified in the Documentation, and solely as embedded in,
for execution on, or for communication with Avaya equipment.
Charges for Heritage Nortel Software may be based on extent of
activation or use authorized as specified in an order or invoice.
Copyright
Except where expressly stated otherwise, no use should be made of
materials on this site, the Documentation, Software, Hosted Service,
or hardware provided by Avaya. All content on this site, the
documentation, Hosted Service, and the product provided by Avaya
including the selection, arrangement and design of the content is
owned either by Avaya or its licensors and is protected by copyright
and other intellectual property laws including the sui generis rights
relating to the protection of databases. You may not modify, copy,
reproduce, republish, upload, post, transmit or distribute in any way
any content, in whole or in part, including any code and software
unless expressly authorized by Avaya. Unauthorized reproduction,
transmission, dissemination, storage, and or use without the express
written consent of Avaya can be a criminal, as well as a civil offense
under the applicable law.
Virtualization
The following applies if the product is deployed on a virtual machine.
Each product has its own ordering code and license types. Note that
each Instance of a product must be separately licensed and ordered.
For example, if the end user customer or Avaya Channel Partner
would like to install two Instances of the same type of products, then
two products of that type must be ordered.
Third Party Components
“Third Party Components” mean certain software programs or
portions thereof included in the Software or Hosted Service may
contain software (including open source software) distributed under
third party agreements (“Third Party Components”), which contain
terms regarding the rights to use certain portions of the Software
(“Third Party Terms”). As required, information regarding distributed
Linux OS source code (for those products that have distributed Linux
OS source code) and identifying the copyright holders of the Third
Party Components and the Third Party Terms that apply is available
in the products, Documentation or on Avaya’s website at: https://
support.avaya.com/Copyright or such successor site as designated
by Avaya. The open source software license terms provided as Third
Party Terms are consistent with the license rights granted in these
Software License Terms, and may contain additional rights benefiting
You, such as modification and distribution of the open source
software. The Third Party Terms shall take precedence over these
Software License Terms, solely with respect to the applicable Third
Party Components to the extent that these Software License Terms
impose greater restrictions on You than the applicable Third Party
Terms.
The following applies only if the H.264 (AVC) codec is distributed with
the product. THIS PRODUCT IS LICENSED UNDER THE AVC
PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A
CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE
REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH
THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC
VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A
PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO
PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS
GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE.
ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG
LA, L.L.C. SEE HTTP://WWW.MPEGLA.COM.
Service Provider
THE FOLLOWING APPLIES TO AVAYA CHANNEL PARTNER’S
HOSTING OF AVAYA PRODUCTS OR SERVICES. THE PRODUCT
OR HOSTED SERVICE MAY USE THIRD PARTY COMPONENTS
SUBJECT TO THIRD PARTY TERMS AND REQUIRE A SERVICE
PROVIDER TO BE INDEPENDENTLY LICENSED DIRECTLY
FROM THE THIRD PARTY SUPPLIER. AN AVAYA CHANNEL
PARTNER’S HOSTING OF AVAYA PRODUCTS MUST BE
AUTHORIZED IN WRITING BY AVAYA AND IF THOSE HOSTED
PRODUCTS USE OR EMBED CERTAIN THIRD PARTY
SOFTWARE, INCLUDING BUT NOT LIMITED TO MICROSOFT
SOFTWARE OR CODECS, THE AVAYA CHANNEL PARTNER IS
REQUIRED TO INDEPENDENTLY OBTAIN ANY APPLICABLE
LICENSE AGREEMENTS, AT THE AVAYA CHANNEL PARTNER’S
EXPENSE, DIRECTLY FROM THE APPLICABLE THIRD PARTY
SUPPLIER.
Compliance with Laws
You acknowledge and agree that it is Your responsibility for
complying with any applicable laws and regulations, including, but not
limited to laws and regulations related to call recording, data privacy,
intellectual property, trade secret, fraud, and music performance
rights, in the country or territory where the Avaya product is used.
Preventing Toll Fraud
“Toll Fraud” is the unauthorized use of your telecommunications
system by an unauthorized party (for example, a person who is not a
corporate employee, agent, subcontractor, or is not working on your
company's behalf). Be aware that there can be a risk of Toll Fraud
associated with your system and that, if Toll Fraud occurs, it can
result in substantial additional charges for your telecommunications
services.
Avaya Toll Fraud intervention
If You suspect that You are being victimized by Toll Fraud and You
need technical assistance or support, call Technical Service Center
Toll Fraud Intervention Hotline at [phone] for the United
States and Canada. For additional support telephone numbers, see
the Avaya Support website: https://support.avaya.com or such
successor site as designated by Avaya.
Security Vulnerabilities
Information about Avaya’s security support policies can be found in
the Security Policies and Support section of https://
support.avaya.com/security.
Suspected Avaya product security vulnerabilities are handled per the
Avaya Product Security Support Flow (https://
support.avaya.com/css/P8/documents/100161515).
Downloading Documentation
For the most current versions of Documentation, see the Avaya
Support website: https://support.avaya.com, or such successor site
as designated by Avaya.
Contact Avaya Support
See the Avaya Support website: https://support.avaya.com for
product or Hosted Service notices and articles, or to report a problem
with your Avaya product or Hosted Service. For a list of support
telephone numbers and contact addresses, go to the Avaya Support
website: https://support.avaya.com (or such successor site as
designated by Avaya), scroll to the bottom of the page, and select
Contact Avaya Support.
Trademarks
The trademarks, logos and service marks (“Marks”) displayed in this
site, the Documentation, Hosted Service(s), and product(s) provided
by Avaya are the registered or unregistered Marks of Avaya, its
affiliates, its licensors, its suppliers, or other third parties. Users are
not permitted to use such Marks without prior written consent from
Avaya or such third party which may own the Mark. Nothing
contained in this site, the Documentation, Hosted Service(s) and
product(s) should be construed as granting, by implication, estoppel,
or otherwise, any license or right in and to the Marks without the
express written permission of Avaya or the applicable third party.
Avaya is a registered trademark of Avaya Inc.

All non-Avaya trademarks are the property of their respective owners.
Linux® is the registered trademark of Linus Torvalds in the U.S. and
other countries.

Contents
Chapter 1: Revision history................................................................................................... 11
Chapter 2: Regulatory and safety information..................................................................... 12
Chapter 3: Introduction to the Avaya 1120E IP Deskphone................................................ 15
Basic features....................................................................................................................... 16
Avaya 1120E IP Deskphone controls...................................................................................... 17
Key press behavior.......................................................................................................... 20
Avaya 1120E IP Deskphone display....................................................................................... 21
Context-sensitive soft keys..................................................................................................... 22
Idle display screen after dial pad input............................................................................... 26
In-call context-sensitive soft keys...................................................................................... 27
Navigation keys..................................................................................................................... 30
Visual indicators.................................................................................................................... 31
Display screen icons........................................................................................................ 32
Visual Alerter/Message Waiting Indicators......................................................................... 34
Using a USB Mouse.............................................................................................................. 34
Security features................................................................................................................... 35
Secure connection........................................................................................................... 35
Chapter 4: Installing the 1120E IP Deskphone..................................................................... 36
Before you begin................................................................................................................... 36
Connecting the components............................................................................................... 36
Removing the stand cover................................................................................................ 38
Connecting the AC power adapter (optional)...................................................................... 39
Connecting the handset................................................................................................... 40
Connecting the headset (optional).................................................................................... 40
Selecting the headset tuning parameter............................................................................ 40
Connecting the LAN ethernet cable................................................................................... 41
Installing additional cables............................................................................................... 42
Wall-mounting the IP Deskphone (optional)....................................................................... 42
Entering text......................................................................................................................... 44
Using the dialpad............................................................................................................ 44
Entering text using the USB keyboard............................................................................... 47
Chapter 5: Accessing the Avaya 1120E IP Deskphone....................................................... 49
Logging on............................................................................................................................ 49
Automatic login............................................................................................................... 50
Configuring the domain.................................................................................................... 50
Password protection for domains...................................................................................... 51
Selecting a language....................................................................................................... 51
Logging on to your Avaya IP Deskphone....................................................................... 52
Configuring the duration of the login............................................................................. 53
May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura® User Guide 5
Comments on this document? [email protected]

Logging on to multiple user accounts................................................................................ 53
Timed logoff.......................................................................................................................... 54
Timed logoff while IP Deskphone is idle............................................................................ 54
Timed logoff while on a call.............................................................................................. 54
Selecting a location............................................................................................................... 55
User Profile........................................................................................................................... 55
Overwriting your personal Address Book........................................................................... 56
Confirmation logon screen.................................................................................................. 56
Logging off from the IP Deskphone......................................................................................... 57
Logging off multiple user accounts.................................................................................... 57
Making an emergency call...................................................................................................... 57
Location information........................................................................................................ 58
Chapter 6: Configuring the IP Deskphone............................................................................ 59
Adjusting the display screen contrast...................................................................................... 59
Configuring the backlight.................................................................................................. 60
Creating the idle screen text display........................................................................................ 60
Configuring Menu Auto back-out............................................................................................. 61
Selecting a ring pattern.......................................................................................................... 62
Adjusting the volume............................................................................................................. 62
Adjusting the ring volume................................................................................................. 62
Adjusting the volume of the Handset, Headset, and Handsfree mode.................................. 63
Adjusting the paging ring volume...................................................................................... 64
Selecting a language............................................................................................................. 65
Selecting the date and time format.......................................................................................... 65
USB headset......................................................................................................................... 67
Headset menu................................................................................................................ 67
Presence of USB headset................................................................................................ 69
Audio format selection..................................................................................................... 69
Generic USB headset...................................................................................................... 70
Avaya USB headset adapter with HID............................................................................... 70
Third–party USB headsets with HID.................................................................................. 73
Analog Terminator Adapter for analog (500/2500-type) telephone or fax machine................. 75
Chapter 7: Making a call......................................................................................................... 78
Making a call using off-hook dialing......................................................................................... 78
Making a call using on-hook dialing......................................................................................... 79
Using handsfree calling.................................................................................................... 80
Using Call Subjects............................................................................................................... 81
Managing Call Subjects......................................................................................................... 82
Adding a Call Subject...................................................................................................... 82
Deleting a Call Subject..................................................................................................... 83
Editing a Call Subject....................................................................................................... 83
Chapter 8: Receiving a call.................................................................................................... 84
Caller identification................................................................................................................ 84
Contents
May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura® User Guide 6
Comments on this document? [email protected]

Answering an incoming call.................................................................................................... 84
Redirecting an incoming call................................................................................................... 85
Ignoring an incoming call....................................................................................................... 86
Chapter 9: The Address Book............................................................................................... 88
Viewing the Address Book..................................................................................................... 88
Initiating a call from the Address Book..................................................................................... 88
Adding a contact to your Address Book................................................................................... 89
Editing a contact in your Address Book................................................................................... 90
Copying information to the Address Book................................................................................ 91
Searching for a contact in the Address Book............................................................................ 92
Using the Search feature in the Address Book................................................................... 93
Chapter 10: Call Inbox and Call Outbox............................................................................... 96
Call Inbox............................................................................................................................. 96
Accessing the Call Inbox.................................................................................................. 97
Managing calls in the Call Inbox while not on a call............................................................ 97
Viewing the details of a call in the Call Inbox...................................................................... 98
Managing missed calls..................................................................................................... 98
Initiating a call from the Call Inbox.................................................................................. 100
Deleting calls in your Call Inbox...................................................................................... 100
Accessing the calls in your Call Inbox during a call........................................................... 101
Call Outbox......................................................................................................................... 101
Accessing the Call Outbox............................................................................................. 102
Managing calls in the Call Outbox while not on a call........................................................ 102
Accessing the calls in your Call Outbox during a call........................................................ 104
Chapter 11: Instant Messaging............................................................................................ 105
Configuring Instant Messaging............................................................................................. 105
Instant Message automatic pop-ups................................................................................ 105
Configuring IM audible alert............................................................................................ 106
Composing an Instant Message............................................................................................ 107
Instant Message Inbox/Outbox............................................................................................. 107
Accessing Instant Messages.......................................................................................... 108
Viewing the content of an Instant Message............................................................................ 108
Replying to an Instant Message...................................................................................... 109
Initiating a call from an Instant Message.......................................................................... 109
Deleting an Instant Message.......................................................................................... 110
Chapter 12: Active calls and call features.......................................................................... 111
Making a new call................................................................................................................ 112
Initiating a call using the active call soft key menu............................................................ 112
Ring Again Busy / Automatic Callback................................................................................... 113
Whisper Page..................................................................................................................... 113
Call Waiting........................................................................................................................ 114
Placing a call on Hold.......................................................................................................... 114
Multiple calls On Hold.................................................................................................... 115
Contents
May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura® User Guide 7
Comments on this document? [email protected]

Using 3-way calling.............................................................................................................. 118
Ad hoc conferencing when connecting to the Call Server........................................................ 118
Transferring a call................................................................................................................ 119
Using Park Call................................................................................................................... 121
Using the Friends feature..................................................................................................... 122
Accessing your Friends list............................................................................................. 122
Editing information of a friend......................................................................................... 123
Feature keys....................................................................................................................... 124
Feature key programming.............................................................................................. 125
Remove a programmed feature key................................................................................ 130
Feature key autoprogramming........................................................................................ 130
Using Call Forward.............................................................................................................. 133
Configuring Do Not Disturb................................................................................................... 136
Configuring a Presence state............................................................................................... 136
Adding a new Presence state message to Presence Model v6.......................................... 139
Audio Codecs..................................................................................................................... 139
Audio Codec Selection................................................................................................... 140
Audio Codec Ordering................................................................................................... 140
PC Client softphone interworking with the IP Deskphone........................................................ 140
Automatic remote software updates...................................................................................... 141
Busy lamp field.................................................................................................................... 142
Group Call Pickup............................................................................................................... 142
Chapter 13: Advanced features........................................................................................... 144
Viewing the IP Deskphone information.................................................................................. 144
Accessing the Services menu......................................................................................... 145
Checking for Updates.................................................................................................... 146
Resetting the IP Deskphone........................................................................................... 146
Erasing the user data..................................................................................................... 147
Network menu..................................................................................................................... 149
USB flash drive................................................................................................................... 150
Customizable banner for login.............................................................................................. 151
Phone Information - Details screen....................................................................................... 151
Screensaver/screen lock...................................................................................................... 152
Background image.............................................................................................................. 155
Selecting an image screen............................................................................................. 155
Service Package Group Support........................................................................................... 156
Bulk-create feature keys based on an existing directory Address Book group..................... 156
View existing groups in your Address Book if you selected Groups.................................... 157
View the existing groups you have in your Address Book.................................................. 158
Add a new contact to your Address Book........................................................................ 159
Add a new group........................................................................................................... 160
Speed Dial List.................................................................................................................... 160
Speed Dial List screen................................................................................................... 161
Contents
May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura® User Guide 8
Comments on this document? [email protected]

Auto-Retrieve flag.......................................................................................................... 161
USB flash memory device support........................................................................................ 162
File Manager................................................................................................................. 164
USB scenarios.............................................................................................................. 164
Multi-Level Precedence and Preemption............................................................................... 166
Overview...................................................................................................................... 166
Making a call with MLPP................................................................................................ 167
Incoming calls with precedence...................................................................................... 170
Multiple calls................................................................................................................. 172
Preemption................................................................................................................... 172
Call Origination Busy..................................................................................................... 174
Re-authorization............................................................................................................ 176
Feature interactions with MLPP...................................................................................... 176
Announcement Record / Listen............................................................................................. 177
Abbreviated Dialing Lists...................................................................................................... 177
Change Class of Restriction ................................................................................................ 177
Change Coverage .............................................................................................................. 178
EC500 Self Administration................................................................................................... 178
Malicious Call Trace Activation............................................................................................. 178
Station Lock and Unlock...................................................................................................... 179
Chapter 14: Multiuser........................................................................................................... 180
Initial login.......................................................................................................................... 180
Additional logins............................................................................................................ 181
Automatic login............................................................................................................. 181
Logging out......................................................................................................................... 182
Primary account logout.................................................................................................. 182
Secondary account logout.............................................................................................. 182
Server failover..................................................................................................................... 182
Cable unplugged........................................................................................................... 183
Upgrade impacts to user profiles.......................................................................................... 183
Line keys............................................................................................................................ 184
Making a call....................................................................................................................... 185
Receiving a call................................................................................................................... 186
Being in a call..................................................................................................................... 186
Instant Messages................................................................................................................ 187
Menu features..................................................................................................................... 187
Modifying settings................................................................................................................ 187
Per-account call notification options................................................................................ 188
IM Settings................................................................................................................... 188
Voice Mail Settings........................................................................................................ 188
Remembering settings after logout.................................................................................. 188
Programmable keys............................................................................................................. 189
Inbox, Outbox, IM log..................................................................................................... 189
Contents
May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura® User Guide 9
Comments on this document? [email protected]

Address books.................................................................................................................... 190
User status......................................................................................................................... 190
Do Not Disturb.............................................................................................................. 191
Presence...................................................................................................................... 191
Call Forwarding............................................................................................................. 192
Notifications........................................................................................................................ 193
Account selection................................................................................................................ 194
Receiving a call................................................................................................................... 194
Contents
May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura® User Guide 10
Comments on this document? [email protected]

Chapter 1: Revision history
May 2016 Standard 01.02. Updated to describe the differences between
Presence Models v6 and v7, and to update the display screen icons
for Presence.
November 2013 Standard 01.01. This is a new document to support SIP Software
Release 4.4 on Avaya Aura®.
May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura® User Guide 11
Comments on this document? [email protected]

Chapter 2: Regulatory and safety
information
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
Note:
The user should not make changes or modifications not expressly approved by Avaya. Any
such changes could void the user authority to operate the equipment
This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la
classe B est conforme à la norme NMB-003 du Canada.
Warning:
• This is a Class B product. In a domestic environment this product can cause radio interference in
which case the user must take adequate measures.
• Operation is subject to the following two conditions: (1) this device may not cause interference, and
(2) this device must accept any interference, including interference that may cause undesired
operation of the device.
May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura® User Guide 12
Comments on this document? [email protected]

Table 1: EMC Compliance
Jurisdiction Standard Description
United States FCC CFR 47 Part 15 Class B Emissions: FCC Rules for Radio Frequency
Devices (see Notes 1 and 2)
Canada ICES-003 Class B Emissions: Interference-Causing Equipment
Standard: Digital Apparatus
Australia/New Zealand AS/NZ CISPR 22 CISPR
22
Class B Emissions: Information technology equipment
- Radio disturbance
European Community EN 55022 Class B Emissions: Information technology equipment
- Radio disturbance
EN 55024 Information technology equipment - Immunity
characteristics Limits and methods of measurement
EN 61000-3-2 Limits for harmonic current emissions (equipment
input current <= 16 A per phase)
EN 61000-3-3 Limitation of voltage fluctuations and flicker in low-
voltage supply systems for equipment with rated
current <= 16 A
Japan VCCI Regulations for voluntary control measures.
Table 2: Safety Compliance
Jurisdiction Standard Description
United States UL 60950-1 Safety of Information Technology Equipment
Canada CSA 60950-1-30 Safety of Information Technology Equipment
Australia/New Zealand AS/NZS 60950.1:2003 Safety of Information Technology Equipment
European Community EN 60950-1 ITE equipment - Safety - Part 1: General requirements
Other
US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68 Australia: AS/ACIF S004: Voice
Frequency Performance Requirements for Customer Equipment This equipment complies with the
CE Marking requirements.
EU Countries: This device complies with the essential requirements and other relevant provisions
of Directive 1999/5/EC. A copy of the Declaration may be obtained from http://support.avaya.com/.
Australia: AS/ACIF S004: Voice Frequency Performance Requirements for Customer Equipment.
DenAn regulatory notice for Japan
Warning:
Please be careful of the following while installing the equipment:
• Please only use the connecting cables, power cord, AC adaptors shipped with the equipment or
specified by Avaya to be used with the equipment. If you use any other equipment, it may cause
“failures, malfunctioning, or fire”.
Table continues…
May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura® User Guide 13
Comments on this document? [email protected]

• Power cords shipped with this equipment must not be used with any other equipment. If the above
guidelines are not followed, it may lead to death or severe injury.
Regulatory and safety information
May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura® User Guide 14
Comments on this document? [email protected]

Chapter 3: Introduction to the Avaya 1120E
IP Deskphone
Your Avaya 1120E IP Deskphone brings voice and data to your desktop. The IP Deskphone
connects directly to a Local Area Network (LAN) through an Ethernet connection. The IP Deskphone
with SIP software communicates using Session Initiated Protocol (SIP) after the software is
upgraded to a SIP-enabled version.
In this guide, user-defined feature key labels appear beside the keys and context-sensitive soft keys
labels appear directly above the keys. Figure 1 shows the user-defined feature keys and context-
sensitive soft keys.
Figure 1: User-defined feature keys and context-sensitive soft keys
Related links
Basic features on page 16
Avaya 1120E IP Deskphone controls on page 17
Avaya 1120E IP Deskphone display on page 21
Context-sensitive soft keys on page 22
Navigation keys on page 30
Visual indicators on page 31
Using a USB Mouse on page 34
Security features on page 35
May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura® User Guide 15
Comments on this document? [email protected]

Basic features
Your Avaya 1120E IP Deskphone supports the following features:
• four user-defined feature keys with labels and indicators
Note:
The IP Deskphone designates Key 1 as Feature Key 1 and reserves it as the line key for
the IP Deskphone.
• four context-sensitive soft keys
• graphical, high-resolution LCD display, backlit, with adjustable contrast
• high-quality speaker phone
• volume control keys for adjusting the ringer, speaker, handset, and headset volume
• six specialized feature keys:
- Quit
- Directory
- Inbox
- Outbox
- Services
- Copy
• six call-processing fixed keys:
- Mute
- Handsfree
- Goodbye
- Instant Message Log
- Headset
- Hold
• gigabit Ethernet ports
• built-in gigabit Ethernet switch for shared PC access
• headset jack with an On/Off key
• USB port to support a keyboard or mouse
Note:
Powered downstream 1.1-compliant USB hubs are supported, including USB 2.0 hubs, if
they offer USB 1.1 backwards compliancy.
• automatic Dynamic Host Configuration Protocol (DHCP) network configuration
Introduction to the Avaya 1120E IP Deskphone
May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura® User Guide 16
Comments on this document? [email protected]

• hearing aid compatibility
• intercom/paging support
• secure digits when accessing voice mail during a call
• logging off the IP Deskphone without entering a password
• dialing a call from the Inbox
• the capacity to attach up to three Expansion Modules for Avaya 1100 Series IP Deskphones,
adding up to 54 programmable feature keys
Related links
Introduction to the Avaya 1120E IP Deskphone on page 15
Avaya 1120E IP Deskphone controls
This section describes the controls on your IP Deskphone. Your IP Deskphone can have fixed keys
with icons or with labels. This document presents both versions of the fixed key.
Figure 2: Avaya 1120E IP Deskphone
Avaya 1120E IP Deskphone controls
May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura® User Guide 17
Comments on this document? [email protected]

Key Function
The keys on either side of the LCD display area are
User-defined feature keys, with labels on the LCD.
The system administrator can reserve some keys for
specific functions during tasks and for advanced
configuration. You can define these keys for specific
functions, such as Call Forward.
Note: The key on the lower right is reserved as your
default line key.
Context-sensitive soft keys are located below the
display area. The LCD label above each key
changes based on the active feature.
Use the Volume control buttons to adjust the
volume of the ringer, handset, headset, speaker, and
the Handsfree feature. Press the top button to
increase the volume, and press the bottom button to
decrease the volume.
Press the Mute key to listen to the call without
transmitting. Press the Mute key again to return to
two-way conversation. The Mute key applies to
handsfree, handset, and headset microphones.
Note: When you enable mute, a red LED on the
Mute key remains lit.
Press the Handsfree key to activate the built-in
speaker and microphone of the IP Deskphone.
Note: The Handsfree LED indicator on the
Handsfree key lights to indicate when handsfree is
active.
Use the Navigation Key Cluster to scroll through
menus and lists that appear on the LCD display
screen or for text entry. The outer part of this key
cluster rocks for up, down, left, and right movements.
Use the Enter key, at the center of the Navigation
Key Cluster, to select menu items or to confirm
changes.
Note: The Enter key has the same function as the
context-sensitive soft keys Select and Set.
Press the Goodbye/Release key to terminate an
active call. When multiple calls are active, press the
Goodbye/Release key to end the highlighted call.
Use the Goodbye/Release to close menu navigation
or cancel user tasks.
Table continues…
Introduction to the Avaya 1120E IP Deskphone
May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura® User Guide 18
Comments on this document? [email protected]

Key Function
Press the Expand key to access the Instant
Messaging Log.
Press the Headset key to answer a call using the
headset or to switch a call from the handset or
handsfree to the headset.
Note: The Headset LED indicator on the Headset
key lights to indicate that the headset is in use.
Press the Hold key to put an active call on hold.
Press the Hold fixed key to return to a call on hold.
You can have several calls in a hold state.
Use the Dialpad to enter numbers and text. To
navigate to an item in a menu, press the
corresponding number on the dialpad to activate the
item or continue navigate the list of items.
When you receive a voice message, the red Visual
Alerter/Message Waiting Indicator lights. Also,
when the ringer sounds, this indicator flashes.
When you receive an instant message (IM), the blue
Visual Alerter/Feature Status Indicator lights.
Press the Copy key to copy contact information from
one source such as the Address Book to a
destination such as a feature key.
Press the Services key to access the following
features:
1. Search—search in the local directory (personal
Address Book) and the global directory (network
Address Book for names and telephone
numbers)
2. Login—log in to your IP Deskphone only when
the call server supports multiple user logins.
3. Logout—log out of your IP Deskphone.
4. Check For Updates—check for the latest
software and configuration update for the IP
Deskphone.
5. Retrieve Parked Call (This feature is not
available on all call servers.)
6. Reset Phone—reset your IP Deskphone.
Table continues…
Avaya 1120E IP Deskphone controls
May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura® User Guide 19
Comments on this document? [email protected]

Key Function
7. File Manager—manage the IP Deskphone file
system and USB Devices attached to the IP
Deskphone.
8. Logging System—enable or disable the logging
process.
9. Phone Information—view information about the
hardware and software on your IP Deskphone,
including user and location information.
Press the Services key twice quickly to access the
Network menu.
Press the Quit key to cancel the current operation or
to exit the menu.
Note: Pressing the Quit key does not affect the
status of active calls.
Press the Inbox key to access your call inbox. The
call inbox lists all incoming calls on an active IP
Deskphone.
Note: This key does not function to send Instant
Messages.
Press the Outbox key to view a record of all
outgoing calls.
Note:This key does not function as a shift key.
Press the Directory key to access the Address Book
and the Friends list.
Note: You can access the Address Book while on a
call and start a new call with a highlighted contact.
Related links
Introduction to the Avaya 1120E IP Deskphone on page 15
Key press behavior on page 20
Key press behavior
The behavior of the IP Deskphone when you press a fixed key is as follows.
Goodbye/Release, Mute, Hold, Headset, Handsfree and Hookswitch
If there is an active established call, the key action applies to this active call.
If there is no active call, the key action is applied to the call that is highlighted in the list of calls.
Introduction to the Avaya 1120E IP Deskphone
May 2016 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura® User Guide 20
Comments on this document? [email protected]