Avaya 1140E User manual

Avaya Business Communications Manager
Release 6.0
Document Status: Standard
Document Number: NN40050-105
Document Version: 04.02
Date: October 2010
Avaya 1140E IP Deskphone User Guide

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Contents 3
Avaya 1140E IP Deskphone User Guide
Contents
Chapter 1
About the Avaya 1140E IP Deskphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Basic Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Telephone Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Telephone Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Chapter 2
Entering and editing text. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Entering text using the telephone dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Entering text using the USB keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Chapter 3
Configuring options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
1. Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
1. Display Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
2. Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
3. Bluetooth Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
2. Local Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
1. IP Set&DHCP Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
2. Network Diagnostic Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
3. Ethernet statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
4. IP networks statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
5. USB device information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
3. Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
4. Lock Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Chapter 4
Telephone setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Language choice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Ring Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Call log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Time offset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
About your programmable buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Memory buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Program memory buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

4Contents
NN40050-105NN40050-105
Using handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Using a headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Muting the Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Accessing External Server Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

5
Avaya 1140E IP Deskphone User Guide
Chapter 1
About the Avaya 1140E IP Deskphone
The Avaya 1140E IP Deskphone brings voice and data to the desktop by connecting directly to a
Local Area Network (LAN) through an Ethernet connection.
Basic Features
Your Avaya 1140E IP Deskphone supports the following:
• six user-defined feature keys with labels and indicators
• four soft keys
• graphical, high-resolution LCD display, backlit, with adjustable contrast
• high-quality speaker phone
• volume control keys for adjusting ringer, speaker, handset, and headset volume
• four specialized feature keys:
—Directory
— Message/Inbox
— Shift/Outbox
—Services
• six call-processing fixed keys:
—Mute
— Handsfree
— Goodbye
— Expand to PC
—Headset
—Hold
• gigabit Ethernet ports
• built-in gigabit Ethernet switch for shared PC access
• headset jack with an On/Off key
Note: In this guide, user-defined feature key labels appear beside the keys, and
soft key labels appear directly above the keys.
Note: Some Avaya 1140E IP Deskphone phones are not configured to support
soft key functionality. Consult your system administrator.

6Chapter 1 About the Avaya 1140E IP Deskphone
NN40050-105NN40050-105
• USB port to support a keyboard or mouse
• automatic network configuration
• hearing-aid compatibility
• wireless headset support using a Bluetooth® 1.2
compliant Audio Gateway
(Headset Profile, Bluetooth Power Class 2)
Note: Powered downstream 1.1-complaint USB hubs are supported, including
USB 2.0 hubs, if they offer USB 1.1 backwards compliancy.
Caution: Do not plug the Avaya 1140E IP Deskphone into a regular telephone
jack. This results in severe damage to the IP Deskphone. Consult your system
administrator to ensure that you plug your telephone into a 10/100/1000BaseT
Ethernet jack
Caution: The Avaya 1140E IP Deskphone is designed for use in an indoor
environment only.

Chapter 1 About the Avaya 1140E IP Deskphone 7
Avaya 1140E IP Deskphone User Guide
Figure 1 shows the Avaya 1140E IP Deskphone.
Figure 1 Avaya 1140E IP Deskphone
Telephone Controls
Note: Some Avaya 1140E IP Deskphones are equipped with optional key caps.
Text in parentheses indicates labels appearing on the key caps, for example,
(Services).
Soft keys are located below the display
area. The LCD label above each key
changes based on the active feature. This
key has been programmed for call
forwarding.
Fwd

8Chapter 1 About the Avaya 1140E IP Deskphone
NN40050-105NN40050-105
The Feature key is located on the bottom
left of the display area and is used for
accessing different phone options such as
changing the ring type (Feature *6).
The keys on either side of the display area
are user-defined feature keys, with labels
on the LCD display.
A steady LCD light beside a line (DN) key
indicates that the line is active. A flashing
LCD light indicates the line is on hold or the
feature is being programmed.
A steady LCD light beside a feature key
indicates that the feature is active. A flashing
LCD light indicates that the feature is being
programmed.
Use the Volume control buttons to adjust
the volume of the ringer, handset, headset,
speaker, and the Handsfree feature. Press
the top button to increase the volume, and
press the bottom button to decrease volume.
Press the Mute key to listen to the receiving
party without transmitting. Press the Mute
key again to return to two-way conversation.
The Mute key applies tohandsfree, handset,
and headset microphones.
Note: The Mute LED indicator, located
on the Mute key, flashes to indicate that
the microphone is muted.
Press the Handsfree key to activate
handsfree.
Note: The Handsfree LED indicator,
located on the Handsfree key, lights to
indicate when handsfree is active.
Feature
GrpCl Z
(Mute)
(Handsfree)

Chapter 1 About the Avaya 1140E IP Deskphone 9
Avaya 1140E IP Deskphone User Guide
Use the Navigation keys to scroll through
menus and lists appearing on the LCD
display screen. The outer part of this key
cluster rocks for up, down, left, and right
movements.
Use the Send/Enter key, at the center of the
Navigation key cluster, to confirm menu
selections.
In most menus, you can use the Send/Enter
key instead of the Select soft key.
Press the Hold key to put an active call on
hold. Tap the flashing line (DN) soft key to
return to the caller on hold.
Use the Expand to PC key to access
external server applications.
Press the Headset key to answer a call
using the headset or to switch a call from the
handset or handsfree to the headset.
Note: The Headset LED indicator,
located on the Handsfree key, lights to
indicate that the headset is in use.
Press the Headset key twice to open the
Bluetooth Setup menu.
Note: If Bluetooth wireless technology is
not enabled on your phone, this menu is
not available.
Use the Goodbye key to terminate an active
call.
When a message is waiting, the red Visual
Alerter/Message Waiting indicator flashes.
Also, when the ringer sounds, this indicator
flashes.
(Hold)
(Expand)
(Headset)
(Headset)
(Headset)
(Goodbye)

10 Chapter 1 About the Avaya 1140E IP Deskphone
NN40050-105NN40050-105
When your Avaya 1140E IP Deskphone
firmware is being updated, the blue Feature
Status Lamp indicator flashes.
Note: To find out if additional features
are supported, contact your
administrator.
Programmable memory button.
(Default: Blank)
Press the Services key to access the
scrollable Feature Display menu (FEATURE
*900), including the hot desking feature
(programmable memory button).
Double-press the Services key to access
the Local Tools menu, and use the
navigation keys to access the following
items:
• 1. Preferences
• 2. Local Diagnostics
• 3. Network Configuration
• 4. Lock Menu
Note: Your system administrator can
establish a password for the Tools
menu. If you attempt to access the Tools
menu and a dialog box appears
prompting you for a password, contact
your system administrator.
Programmable memory button.
(Default: Blank)
(Copy)
(Services)
(Services)
(Services)
(Stop)

Chapter 1 About the Avaya 1140E IP Deskphone 11
Avaya 1140E IP Deskphone User Guide
Telephone Display
Your Avaya 1140E IP Deskphone has three display areas:
• The upper display area provides labels for the four user-defined feature keys.
• The middle display area contains single-line information for items such as caller number,
caller name, feature prompt string, user-entered digits, date and time information, and
telephone information.
• The lower display area provides labels for the four soft keys.
Press the Express messaging key
(FEATURE 980; programmable memory
button) to send voice mail messages. For
more information about voice mail
messaging, refer to your CallPilot Quick
Reference Card.
Note: The functionality of the "shift"
feature is not supported by Avaya
Business Communications Manager or
by Survivable Remote Gateway (when in
local mode). This feature is reserved for
use exclusively for sets registered to
Avaya Communications server 1000
platforms.
Press the Mailbox in key (programmable
memory button) to open your CallPilot
mailbox. For more information about mailbox
options, refer to your CallPilot Quick
Reference Card.
Programmable memory button.
(Default: Blank)
(Outbox)
(Inbox)
(Directory)

12 Chapter 1 About the Avaya 1140E IP Deskphone
NN40050-105NN40050-105
Figure 2 shows an idle LCD screen.
Figure 2 Avaya 1140E IP Deskphone LCD screen
Upper display area
User-defined feature
key labels
Middle display area
Date/Time display
Call party information
Feature status informatio n
Options information
Directories information
Lower display area
Soft keys

13
Avaya 1140E IP Deskphone User Guide
Chapter 2
Entering and editing text
You can enter and edit text on your Avaya 1140E IP Deskphone using the following methods.
Which method you use for text entry or editing depends on the application. Table 1 shows the
applications and input devices that you can use for text entry.
Table 1 Application text entry
Entering text using the telephone dialpad
You can use the dialpad to enter text. For example, if you want to enter the letter A, press the
number 2 key once. If you want to enter the letter C, press the number 2 key three times.
Entering text using the USB keyboard
You can use the USB keyboard, when connected, to enter text in the tools and graphical
applications.
For number entry in telephone applications (for example, when dialing), you can use the keyboard
to enter digits (0–9), as well as asterisk (*) and number sign (#). Other characters are not used.
When on a call, you can use the function keys (f1, f2, f3, f4, f5, f6, f7, and f8) to control the
telephone. Table 2 shows the function keys and their associated action during telephone calls.
Table 2 USB keyboard function keys during telephone calls
For: Use:
Call Server-related applications
(for example, changing feature
key labels or dialing)
Dialpad
USBkeyboardfor numericentries
only
Graphical applications USB keyboard
Local Tools menu USB keyboard
Dialpad for numeric entries
Note: No letters are associated with the number 1 or 0 keys.
Function Key Action
f1 Go to Handsfree mode
f2 Go to Headset mode
f3 Place the current call on hold
f4 Mute the current call
f5 Volume up

14 Chapter 2 Entering and editing text
NN40050-105NN40050-105
f6 Volume down
f7 Copy
f8 Quit

15
Avaya 1140E IP Deskphone User Guide
Chapter 3
Configuring options
Your Avaya 1140E IP Deskphone has both local and server-based options. Two methods are
available to navigate in the Local Tools menu:
• Follow the prompts on screen.
• Where a menu entry has a number in front of it, you can select that entry by pressing the
associated key on the dialpad. For example, when you are in the Local Tools menu, you can
access 2. Local Diagnostics by pressing the 2 key on the dialpad.
Double-press the (Services) key to open the Local Tools Menu and access the following
options:
1. Preferences
Use the Preferences menu item to configure local preferences.
1. Display Settings
Use the Contrast tool to alter the physical settings of the display. Use the Sleep tool to control how
long the display remains lit if the phone is inactive.
1Double-press (Services) to open the Local Tools menu.
2Press the 1 key on the telephone dialpad to open the 1. Preferences menu, and press the 1 key
on the telephone dialpad to open the 1. Display Settings menu.
3Press the Up/Down navigation keys to scroll and select either Contrast or Sleep. Press the
Select soft key.
4Press the Up/Down navigation keys to increase or decrease the value.
5Press the Exit soft key.
2. Language
Use the Language tool to select the language used on your phone.
1Double-press (Services) to open the Local Tools menu.
2Press the 1 key on the telephone dialpad to open the 1. Preferences menu, and press the 2 key
on the telephone dialpad to open the 2. Language menu.
Note: Many of the options discussed in this section are for administrator use
only. Do not make any changes unless instructed by an administrator.

16 Chapter 3 Configuring options
NN40050-105NN40050-105
3Press the Up/Down navigation keys to scroll and highlight the desired language (for example,
German [Deutsche]).
4Choose one of the following:
• Press the Select soft key to save the desired language and return to the Telephone Options
menu.
• Press the Cancel soft key to keep existing configurations.
5Press the Exit soft key. Changes are saved automatically.
3. Bluetooth Setup
Your Avaya 1140E IP Deskphone is equipped with a Bluetooth wireless technology radio system
to support wireless headsets.
You can access the Bluetooth Setup options using either of the following two methods:
• Double-press the Headset key to open the Bluetooth Setup dialog box. This method is used in
this document.
• Double-press the Services key to open the Local Tools menu, press 1 on the dialpad to select
1. Preferences, and press 3 on the dialpad to open the 3. Bluetooth Setup dialog box.
Contact your administrator to find out if Bluetooth wireless technology functionality is available
for your use.
To pair the wireless headset with your phone:
1Check with your administrator to ensure that Bluetooth wireless technology is available for
your use.
2Double-press the (Headset) key access 3. Bluetooth setup.
The Enable Bluetooth check box is highlighted.
Note: The Bluetooth Setup menu entry is not available on all phones. If the
Bluetooth Setup menu entry appears dimmed, or fails to open when you double
press the Headset key, the feature is not enabled on your phone. Before you can
use a wireless headset with your phone, the feature must be enabled by the system
administrator.
Note: If Bluetooth wireless technology is enabled on your phone, and
password-protection for the Local Tools menu has been enabled, you can still
double-press the Headset key to access the Bluetooth Setup menu.
Note: If the Bluetooth Setup menu fails to open when you double press
the Headset key, Bluetooth wireless technology is not enabled on your
phone.

Chapter 3 Configuring options 17
Avaya 1140E IP Deskphone User Guide
3Press the Enter key to activate Bluetooth wireless technology.
A check mark is displayed to indicate that the feature is activated. The message “BT Enabled”
appears at the bottom of the display.
4Put your wireless headset in its pairing or search mode. The procedure for doing this can be
different for each wireless headset. Refer to the documentation that accompanied your
headset, or contact the vendor.
For example, if you are using the GN Netcom GN 6210, do the following:
aTurn the headset off by pressing and holding the telephone button for 3 - 4 seconds until a
high to low tone is heard. The headset blue LED turns off.
bPress and hold the telephone button for about 8 seconds until the blue LED flashes and
then lights steadily.
5Search for (pair) the headset:
aPress the Right navigation key twice to highlight the Search button, displayed next to the
Search Devices item.
bPress the Enter key.
The message “Searching....” is displayed.
cIf the search is successful, a list of Bluetooth wireless devices appears in the Found:
combo box.
dChoose one of the following:
— If the search is successful, proceed to step 6.
— If the search is not successful, the message "Search completed. No device found" is
displayed. Power off the wireless headset, and repeat steps 4 and 5.
6When your headset is displayed in the Found: combo box, press the Stop soft key or wait for
the search to finish.
7Choose one of the following:
• If your headset is displayed in the Found: combo box, proceed to step 8.
• If your headset is not displayed in the Found: combo box, select your headset from the list, as
follows:
aPress the Right navigation key to navigate to the Found: combo box. Press the Enter key
to start the edit mode.
bPress the Down navigation key to open the list. Press the Up/Down navigation keys to
scroll and highlight your headset.
cPress the Enter key to select the headset and close the list. Press the Enter key to exit edit
mode.

18 Chapter 3 Configuring options
NN40050-105NN40050-105
8Press the Right navigation key to scroll in the list and highlight the Pair button (next to the Pair
Device item) and press the Enter key.
aA dialog box appears that prompts you to "Enter PIN#".
bUse the telephone dialpad to enter the headset PIN and press the Enter key.
9Choose one of the following:
• If the headset is successfully paired with your phone, proceed to step 10. To verify that the
pairing was successful, ensure that the headset appears in the list next to the Paired: item. If
pairing is successful, the message "Pair completed" is also displayed at the bottom of the
screen.
• If the headset is not successfully paired with your phone, an error message is displayed at the
bottom of the screen. If you get an error message:
— Confirm that the wireless headset is still in search/pair mode. For example, on the GN
Netcom GN 6210 headset the blue LED should still be lighted when the pairing
operation starts.
— If the headset timed out and exited search/pairing mode, put the headset in pairing
mode, as discussed in step 4, and repeat step 8.
— Check that you are using the correct PIN and repeat step 8.
10 Choose one of the following:
• If your headset is displayed in the Paired: combo box, proceed to step 11.
• If more than one device is paired, you may need to navigate to the one you want, as follows:
aPress the Right navigation key to scroll in the list and highlight the Paired: combo box.
Press the Enter key to start the edit mode.
bPress the Up/Down navigation keys to open the list. Press the Up/Down navigations key
to scroll in the list and highlight your headset.
cPress the Enter key to select the headset and close the list.
Press the Enter key to exit edit mode.
11 Choose one of the following:
• If only one headset is paired, proceed to step 12.
• If more than one Bluetooth wireless headset is paired, the first headset paired is automatically
made the active device. To make a different headset active, do the following:
— Press the Right navigation key to scroll in the list and highlight the Set button (next to
the Set Active Device item).
— Press the Enter soft key.
The message "Set active: “device name”" is displayed. This means that the headset
named is now the active wireless headset and is used when you press the headset key.
Note: Check your headset's documentation to find its PIN (sometimes
called a passkey). Typically this value is 0000.

Chapter 3 Configuring options 19
Avaya 1140E IP Deskphone User Guide
12 Press the Exit soft key to close the Bluetooth Setup menu and return to the main display.
Changes are saved automatically.
Dual Pairing Headsets
Take special care when using a "dual pairing" type of Bluetooth wireless technology headset. The
GN Netcom GN6210 is an example of such a headset. It can be paired to its base as well as to the
Avaya 1140E IP Deskphone. If it is paired to both, the Avaya 1140E IP Deskphone is the second
device, and the following applies:
Press the headset "telephone" key:
• If a single tone sounds, the headset is connected to the base.
• If a double beep sounds, the headset is connected to the Avaya 1140E IP Deskphone.
If the base is powered off, the headset is only paired to the Avaya 1140E IP Deskphone and
pressing the "telephone" key connects you to the Avaya 1140E IP Deskphone.
Interaction with wired headsets
If you connect a Bluetooth wireless technology headset and a wired headset to the same Avaya
1140E IP Deskphone, the two interact as follows:
• If no wireless headset is paired, the wired headset works as normal. Likewise, if a wireless
headset is paired with the set, but is not in range, the wired headset works as normal.
• If the Use BT headset check box is selected, the wireless headset is used as the phone headset.
— The Bluetooth wireless technology headset can work only if it is within range of the
phone; as the wireless headset approaches the edge of its radio range, the audio quality
degrades and radio interference noise increases. When the wireless headset is in
connecting range, the Headset key controls the wireless headset, even if a wired
headset is attached. If a wireless headset moves out of connecting range, a special
beep sounds in the headset indicating the connection was lost. For example, on the
GN6210, this is a series of tones, high to low, the same as the beeps that sound when a
call ends.
Note: Avaya recommends that you not pair more than one headset of the
same model, because they have identical names in the Paired list.
Note: Unless you need to dual pair the GN6210 headset, operating the
headset with the Avaya 1140E IP Deskphone is simpler if it is only used
with its charging-only base. The desktop telephone base should be
powered off if it is not in use.

20 Chapter 3 Configuring options
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When you do not want to use Bluetooth wireless technology
If a wireless headset is connected, and you want to use the wired headset, you can switch between
the two. It is not necessary to unpair or disable the Bluetooth wireless technology feature.
To switch between a wired headset and wireless headset:
1Double-press the (Headset) key to open the 3. Bluetooth Setup dialog box.
2Press the Left/Right navigation key to select the Use BT Headset item.
3Press the Enter key to toggle this option on or off.
A check mark indicates that the wireless headset is used. Clear the check mark to use a wired
headset. On (o) by default.
To unpair a Bluetooth wireless technology headset:
1Double-press the (Headset) key to open the 3. Bluetooth Setup dialog box.
2Press the Right navigation key to select the Paired: item.
3Choose one of the following:
• If your headset is displayed in the Paired combo box, proceed to step 5.
• If more than one device is paired, and your headset is not already displayed in the Paired
combo box, do the following:
aPress the Right navigation key to select the Paired: combo box. Press the Enter key to
open edit mode.
bPress the Up/Down navigation keys to open the list. Press the Up/Down navigations key
to scroll in the list and highlight your headset.
cPress the Enter key to select the headset and close the combo box. Press the Enter key to
exit edit mode.
4Press the Right navigation key to select the UnPair button (next to the UnPair Device item).
5Press the Enter key.
Your wireless headset is unpaired and removed from the Paired: item's list.
Note: You can switch between a wired and wireless headset and back
again either when the phone is idle or during an active call.
Note: Your wireless headset is no longer paired with your phone, and the
wired headset can be used. To use the wireless headset again, you must
perform the pairing and activation procedure.