Avaya E169 User manual

Avaya E169 IP Media Station
Quick Reference
Release 1.1
February 2015
Setup
Assembling the media station
For detailed procedures, see Using the Avaya E169 IP
Media Station.
1. Remove the parts from the shipping box. Confirm that
you have all required parts.
2. Remove any transparent protective film or packing
materials from the parts.
3. If using a smartphone, perform the following steps:
a. Select the USB cable and cable sleeve that
matches your device.
b. Assemble the USB cable and cable sleeve.
c. Insert the cable sleeve into the slot from the top
of the media station. Use the following diagram to
ensure you have the cable sleeve inserted
correctly.
d. Route the USB cable under the media station and
through the cable channels.
e. Plug the USB connector of the cable into the left
USB port at the rear of the media station.
f. Insert the docking cradle into the base that
matches the USB cable that you are using. If your
smartphone has a case that does not fit in the
cradle, do not install the cradle.
4. If using a tablet, perform the following steps:
a. Install the tablet bracket.
b. Connect the USB cable to the tablet. You can
route the cable through the tablet bracket.
c. Plug the USB cable into the left USB connector
on the rear of the media station.
5. Plug the handset cable into the right USB port on the
rear of the media station. Route the cable through the
channels under the media station.
6. Put the handset cradle on the top of the media station
and put the handset in the cradle.
7. Connect the media station to your Ethernet network.
8. Plug the AC power adapter into the AC connector on
the rear of the media station and into a wall mount
socket.
Downloading the media station app
You must download and install the media station app to
fully support SIP line functionality on the media station.
Other telephony applications can only use the media
station as a Bluetooth speakerphone and cannot use the
SIP capabilities of the Avaya telephony server.
To learn more about the app, go to the following websites:
• Apple App Store
• Google Play Store
1. From your smart device, navigate to the Apple App
Store or the Google Play Store.
2. Search for avaya.
3. Select the Avaya Media Station app.
4. Tap FREE.
The icon changes to INSTALL.
5. Tap INSTALL.
The media station app downloads and installs on your
smart device.
Connecting smart devices with
Bluetooth pairing
You must pair the smart device with the media station to
create a logical connection with the media station app and
the media station. If you do not make a logical pairing
using Bluetooth, you must physically connect the smart
device to the media station with a USB cable. See
Connecting the media station to a smart device as a USB
accessory for more information.
Connecting a smart device to the media station with
Bluetooth is a one-time procedure. After pairing the first
time, future connections happen automatically until you
permanently remove the connection.
When you enable Bluetooth on the smart device, a
connection occurs when the smart device is within range
of the media station.
Important:
You can connect only one device at a time using
Bluetooth.
Download and install the media station app as described
in Downloading the media station app.
1. For an iOS device, perform the following steps:
a. Enable Bluetooth on your smart device.
b. Connect your device to the media station using
either the dock on top of the media station or a
USB cable.
The media station beeps, plays the message
“Pairing mode: connecting your device,” and the
media station app opens. You hear a beep and
the Bluetooth icon on the smart device shows an
active connection.
2. On an Android device, perform the following steps:
a. Put the media station into pairing mode by
pressing and holding the Call/Volume button on
the media station until you hear a single click.
After you release the button, the media station
plays the message “Pairing mode: waiting for
connection.”
b. Enable Bluetooth on your smart device.
The smart device starts searching for the media
station.
c. When the smart device detects and displays the
media station, tap the media station displayed on
the smart device to initiate the pairing.
You hear a beep and the Bluetooth icon on the
smart device shows an active connection.
Connecting the media station to a smart
device as a USB accessory
Connecting the media station to a smart device as a USB
accessory is a one-time procedure. On Android devices,
you must administer options on the smart device to
remember the media station. After connecting the first
time, future connections happen automatically until you
permanently remove the connection.
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If you do not also pair the smart device using Bluetooth,
you might lose the connection when you unplug the smart
device from the media station.
Important:
You can connect only one device at a time using USB.
Download and install the media station app as described
in Downloading the media station app.
1. On an iOS device, connect your device to the media
station using either the dock on top of the media
station or a USB cable.
The media station app opens.
2. On an Android device, perform the following steps:
a. Connect your device to the media station using
either the dock on top of the media station or a
USB cable.
The smart device displays a dialog box asking if
you want to remember the media station as a
USB accessory.
b. Tap the check box to remember the media station
and tap OK.
The smart device displays a dialog box asking if
you want to open the media station app when
connected to the media station.
c. Tap the check box to always open the media
station app and tap OK.
The media station app opens.
Registering the media station app and
signing in the first time
To make the app work with the media station, you must
enter your credentials in the app to register with the media
station. After you sign in the first time, subsequent use of
the app only requires that you pair the device using
Bluetooth. If you manually sign out from the app, you must
manually sign in the next time you register the app with
the media station.
1. Open the media station app.
2. Tap Settings > Account Setup > Add SIP Account.
3. Enter the following user credentials as provided to you
by your system administrator:
•Username
•Password
•Domain, if requested
4. After entering the user credentials, tap Sign In.
The smart device displays the Settings screen.
5. Tap the smart device Home button.
If sign in is successful, the app displays a green check
mark. On some devices, the app also displays your
telephone number and the status message Available.
For devices that only show a green check mark, you
can tap the check mark to display the account
telephone number.
Important:
Before you make calls using the media station,
ensure that the media station app is registered
with the telephony server. The green check mark
indicates that the media station app is registered.
Displays
Handset display, softkey, and fixed
button operation
The handset display supports one or two lines of
information. The information changes depending on the
activity on the handset.
When idle, the display shows the following information:
• A count of missed incoming calls.
• The current time. The clock display shows a 12-hour
clock or a 24-hour clock depending on the smart
device region setting. If you do not connect a smart
device, the display defaults to 12-hour clock.
• Bluetooth connection icon (if active).
When idle, use the handset to perform the following
operations:
• Press the left softkey to open the menu.
• Press the right softkey to open the menu to display
the list of recent calls.
• Press the Down arrow to step through the list of
recent calls.
• Press the green Call button to enter digits before
making a call.
• Press the red End Call button to return to idle.
When displaying the recent calls list, use the handset to
perform the following operations:
• Press the left softkey to open the menu.
• Press the right softkey to open the menu where you
can return to the keypad for dialing.
• Press the green Call button to call the displayed
number.
• Press the red End Call button to return to idle.
When entering digits before dialing, use the handset to
perform the following operations:
• Press the left softkey to erase the last entered digit.
• Press the right softkey to open the recent calls list.
• Press the Down arrow to step through the list of
recent calls.
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• Press the green Call button to call the displayed
number.
• Press the red End Call button to return to idle.
When you make or receive a call, the display shows:
• Whether the call is incoming or outgoing.
• The dialed or originating number of the call, if
available. If a name or number is unavailable, the
display shows Anonymous. If the dialed or
originating number is internal to the telephony
server, the display alternates between the person's
name and number. If the name is too long, the
display might truncate the name.
• A call timer.
When active on a call and you receive a second incoming
call, use the handset to perform the following operations:
• Press the left softkey to open the menu where you
can hold and accept the new call.
• Press the right softkey to open the menu where you
can decline the call.
• Press the green Call button to hold and accept the
new call.
• Press the red End Call button to end the current call.
The media station starts ringing and you can answer
the new call.
When active with two calls, use the handset to perform the
following operations:
• Press the left softkey to open the menu where you
can swap between the two calls.
• Press the right softkey to open the menu where you
can merge the two calls.
• Press the red End Call button to end the call.
After ending a call, the handset displays the media station
telephone number.
Caller ID support
The media station app supports Caller ID in the following
ways:
• Calls within the telephony server network display the
name and the telephone number if administered
within the server.
• Calls outside the telephony server network display
the telephone number unless the caller has a private
telephone number.
• Calls outside the telephony server network display
the name and the telephone number only if the
telephone number is a contact in the smart device.
Icons
Media station app control button
descriptions
Icon Name Description
Favorites Displays your favorite contacts.
Home
(iOS)
Recent
calls
(Android)
Displays your three most recent
calls.
Call
history
Displays your full call history.
Contacts Displays your contacts.
Keypad Displays the app keypad.
Media station control button
descriptions
Icon Name Description
Mute Mute and unmute the media
station speakerphone, handset
microphone, or USB-connected
headset microphone. The icon
lights when you mute the call.
Call/
Volume
Answer calls
End calls
Adjust volume
Move the call audio to the media
station speakerphone from the
handset or headset
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Icon Name Description
Pair Bluetooth devices
Voice
Mail
Dial the administered Avaya
telephony system voice mail
telephone number. The icon
lights to indicate that you have
new messages.
Calls
Making a call
There are several ways to make a call. This section
describes those variations on making a call.
Note:
You cannot use the octothorpe (#) character as part of
the dial string using the dialpad or in a stored number.
The octothorpe character does not signify the end of
the dial string to initiate the call.
1. Making a call — Variation One.
a. In the media station app, enter a telephone
number on the app dialpad.
b. Tap Call.
The media station makes the call over your SIP
line in speakerphone mode. You can move the
call to the handset by picking up the handset.
You can move the call to the headset by pressing
Talk on the headset.
2. Making a call — Variation Two.
a. In the media station app, enter a telephone
number on the app dialpad.
b. Press and hold Call.
A dialog box displays where you can select Call
or Call using Cellular to make the call. The Call
option makes the call over your SIP line. The Call
using Cellular option makes the call over your
wireless carrier’s mobile service.
Note:
When using a smart device that does not
have cellular service, the media station makes
the call over your SIP line.
c. Tap the call option that you want to use.
The media station makes the call in
speakerphone mode. You can move the call to
the handset by picking up the handset.
You can move the call to the headset by pressing
Talk on the headset.
3. Making a call — Variation Three.
a. In the media station app, tap the Recent Calls
icon and scroll to a number from the list of recent
calls.
b. Press and hold the number that you want to call.
The system displays a dialog box where you can
select Call or Call using Cellular to make the
call. The Call option makes the call over your SIP
line. The Call using Cellular option makes the
call over your wireless carrier’s mobile service.
Note:
When using a smart device that does not
have cellular service, the media station makes
the call over your SIP line.
c. Tap the call option that you want to use.
The media station makes the call in
speakerphone mode. You can move the call to
the handset by picking up the handset.
You can move the call to the headset by pressing
Talk on the headset.
4. Making a call — Variation Four.
a. In the media station app, tap the Contacts icon
and select a person from the contacts list.
b. Tap the number that you want to call.
The system displays a dialog box where you can
select Call or Call using Cellular to make the
call. The Call option makes the call over your SIP
line. The Call using Cellular option makes the
call over your wireless carrier’s mobile service.
Note:
When using Contacts on an iOS smartphone,
if you tap the telephone icon instead of the
number, the smartphone makes the call over
your wireless carrier’s mobile service.
Note:
When using a smart device that does not
have cellular service, the media station makes
the call over your SIP line.
c. Tap the call option that you want to use.
The media station makes the call in
speakerphone mode. You can move the call to
the handset by picking up the handset.
You can move the call to the headset by pressing
Talk on the headset.
5. Making a call — Variation Five.
a. Lift up the handset.
b. Dial the number that you want to call.
c. Press the Call button on the handset. If you do
not press the Call button, the media station
makes the call after 3 seconds.
The media station makes the call in handset
mode. To move a call from the handset to the
speakerphone, you must press the Call/Volume
button before you return the handset to the
handset cradle. You can move the call to the
headset by pressing Talk on the headset.
6. Making a call — Variation Six.
a. Press Talk on the headset.
b. From the media station app, dial the number that
you want to call.
c. Tap Call.
The media station makes the call in headset
mode.
Answering a call
To answer a call, perform one of the following actions:
• Press the answer button on your smartphone. You
hear the call on the speakerphone.
• Tap Answer on the media station app. You hear
the call on the speakerphone.
• Press the Call/Volume button on the media station.
You hear the call on the speakerphone.
• Pick up the media station handset.
• Press the headset Talk button.
Important:
The media station does not identify whether the
call came from the Avaya telephony system or the
smart device cellular network. Normal carrier
charges apply when receiving a call from your
cellular network.
Ending a call
Perform one of the following actions:
• Press the hang up button on the smart device.
• In handset mode, press the End Call button or
replace the handset on the handset cradle.
• In speakerphone mode, press the Call/Volume
button.
• In headset mode, press the Talk button or dock the
headset on the headset base.
Making a second call
1. While on an active call, tap add call on the media
station app.
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2. Perform one of the following actions:
• Tap the dialpad icon to dial the number. After
entering the number, tap Call.
• Tap Recent Calls to select the number that you
want to call.
• Tap Contacts or Favorites to select the person
whom you want to call.
Note:
When using Contacts on an iOS smartphone, if
you tap the telephone icon instead of the number,
the smartphone makes the call over your wireless
carrier’s mobile service.
Note:
If you want to call the voice mail system, you
cannot use the Voice Mail control button on the
media station. You must manually dial the
telephone number of the voice mail system.
Note:
If you decide to not make the call, tap Touch to
return to call or Cancel to return to the original
call.
The app makes a call to the number you selected or
dialed.
3. After connecting with the second caller, you can
perform any of the following actions:
• From the media station app, tap swap to swap
between your two calls. While switching between
calls, you can drop the active call by tapping End.
• From the media station app, tap merge to create a
conference call.
• From the handset, press one of the function keys to
either swap between calls or create a conference
call.
Answering a second call
When answering an incoming call while already active on
a call, you have three options:
• You can answer the new call and put the current call
on hold.
• You can answer the new call and disconnect the
current call.
• You can ignore the new call.
1. When answering an incoming call while already active
on a call, the following occurs:
• If the media station app is open, you see three
options:
-Hold call + Answer
-Ignore
-End Call + Answer
• If you are using the handset, you hear a single 2–
second beep and the second line of the handset
displays the second call.
Important:
The media station does not alert you to a second
call. Alerts only occur on the media station app or
on the handset.
2. Perform one of the following actions:
• Press the Call/Volume button on the media station.
You hear the new call on the speakerphone or
handset. The current call is put on hold.
• Tap Hold Call + Answer on the media station app.
You hear the new call on the speakerphone or
handset. The current call is put on hold.
• Tap Ignore on the media station app. The call is
declined and you remain on your active call.
• Tap End Call + Answer on the media station app.
You hear the new call on the speakerphone or
handset. The current call is disconnected.
• From the handset, perform the following steps:
a. Press either of the function buttons on the
handset.
The handset displays an Answer icon above
the left function button.
b. Press the left function button on the handset.
You hear the call on the handset. The current
call is put on hold.
• From a headset, tap the Talk button.
3. When you finish with the second call, perform one of
the following actions:
• Tap End on the media station app to end the call.
• From the handset, press the red End Call button to
end the call.
• From a headset, tap the Talk button.
If you put the original call on hold, you are
reconnected to the call.
Transferring a call
1. While on an active call, tap transfer on the media
station app.
The app puts the active call on hold.
2. Perform one of the following actions:
• Tap the dialpad icon to dial the number.
• Tap Recent Calls to select the number that you
want to call.
• Tap Contacts or Favorites to select the person
whom you want to call.
Note:
When using Contacts on an iOS smartphone, if
you tap the telephone icon instead of the number,
the smartphone makes the call over your wireless
carrier’s mobile service.
Note:
If you decide to not make the call, tap Touch to
return to call or Cancel to return to the original
call.
The app makes a call to the number you selected or
dialed.
3. When the called party answers, tap transfer a second
time.
The first call transfers to the called number and the
app returns to the idle mode.
Creating a conference call
You can create a conference call between two SIP calls,
but you cannot merge a SIP call with a mobile call.
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