Avaya 1600 Series Service manual

Avaya 1600 Series IP Deskphones
Administrator Guide
Release 1.3.6
16-601438
Issue 6
August 2014

Issue 6 August 2014 1
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Interference
Using a cell, mobile, or GSM deskphone, or a two-way radio in close proximity to an Avaya IP Deskphone might cause interference.
Security
See http://support.avaya.com/security to locate and/or report known vulnerabilities in Avaya products. See http://support.avaya.com to locate the latest software
patches and upgrades. For information about secure configuration of equipment and mitigation of toll fraud threats, see theAvayaToll Fraud and Security Handbook
at http://support.avaya.com.

2 1600 Series IP Deskphone Administrator Guide

Issue 6 August 2014 1
Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
New in this release. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Document Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Other Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Chapter 2: Administration Overview and Requirements . . . . . . . . . 11
1600 Series IP Deskphones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Parameter Data Precedence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
The Administrative Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Administrative Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Deskphone Initialization Process. . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Step 1: Deskphone to Network . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Step 2: DHCP Server to Deskphone . . . . . . . . . . . . . . . . . . . . . . . 18
Step 3: Deskphone and File Server. . . . . . . . . . . . . . . . . . . . . . . . 18
Step 4: Deskphone and the Call Server . . . . . . . . . . . . . . . . . . . . . 18
Error Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Chapter 3: Network Requirements . . . . . . . . . . . . . . . . . . . . . 21
Network Assessment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Hardware Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Server Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
DHCP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
HTTP/HTTPS Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Required Network Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Other Network Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
SNMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Reliability and Performance. . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
QoS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
IEEE 802.1P and 802.1Q . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Network Audio Quality Display on 1600 Series IP Deskphones . . . . . . . . 26
IP Address Lists and Station Number Portability . . . . . . . . . . . . . . . . 26
TCP/UDP Port Utilization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Registration and Authentication . . . . . . . . . . . . . . . . . . . . . . . 30
Chapter 4: Avaya Aura Communication Manager Administration . . . . 31
Call Server Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Contents

Contents
2 1600 Series IP Deskphone Administrator Guide
Switch Compatibility and Aliasing IP Deskphones . . . . . . . . . . . . . . . 31
Media Server (Switch) Administration . . . . . . . . . . . . . . . . . . . . . . . . 33
IP Interface and Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
UDP Port Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
RSVP and RTCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
QoS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
IEEE 802.1P and 802.1Q . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
NAT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
DIFFSERV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Voice Mail Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
1600 Series IP Deskphones with Avaya Aura Communication Manager 5.2 Native Support
36
1600 Series IP Deskphones Aliased as 4600 Series IP Deskphones. . . . . . 36
Deskphone Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
System-Wide Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Feature-Related System Parameters . . . . . . . . . . . . . . . . . . . . . . . 37
Administering Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Aliasing 1600 Series IP Deskphones . . . . . . . . . . . . . . . . . . . . . . . 39
Administering Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Feature Buttons and Call Appearances . . . . . . . . . . . . . . . . . . . . . . . 40
For the 1603/1603SW/1603-I/1603SW-I and 1608/1608-I IP Deskphones . . . . 40
For the 1616/1616-I IP Deskphones. . . . . . . . . . . . . . . . . . . . . . . . 40
Conference Details Screen for Ad-Hoc Conferences . . . . . . . . . . . . . . 41
Shuffling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Printing Button Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Chapter 5: Server Administration . . . . . . . . . . . . . . . . . . . . . 43
Software Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
DHCP and File Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
DHCP Server Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
DHCP Generic Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Windows NT 4.0 DHCP Server . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Verifying the Installation of the DHCP Server . . . . . . . . . . . . . . . . 48
Creating a DHCP Scope for the IP Deskphones . . . . . . . . . . . . . . . 49
Editing Custom Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Adding the DHCP Option . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Activating the Leases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Verifying Your Configuration . . . . . . . . . . . . . . . . . . . . . . . . . 51
Windows 2000 DHCP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . 52