Avaya IP Office 4602 User manual

4602/4602SW IP Telephone
Release 1.8
User’s Guide
555-233-780
Issue 1.8
November 2003

Copyright 2003, Avaya Inc.
All Rights Reserved
Notice
Every effort was made to ensure that the information in this document
was complete and accurate at the time of printing. However,
information is subject to change.
Warranty
Avaya Inc. provides a limited warranty on this product. Refer to your
sales agreement to establish the terms of the limited warranty. In
addition, Avaya’s standard warranty language as well as information
regarding support for this product, while under warranty, is available
through the following Web site: http://www.avaya.com/support.
Preventing Toll Fraud
“Toll fraud” is the unauthorized use of your telecommunications
system by an unauthorized party (for example, a person who is not a
corporate employee, agent, subcontractor, or is not working on your
company's behalf). Be aware that there may be a risk of toll fraud
associated with your system and that, if toll fraud occurs, it can result
in substantial additional charges for your telecommunications
services.
Avaya Fraud Intervention
If you suspect that you are being victimized by toll fraud and you need
technical assistance or support, in the United States and Canada, call
the Technical Service Center's Toll Fraud Intervention Hotline at
1-800-643-2353.
Disclaimer
Avaya is not responsible for any modifications, additions or deletions
to the original published version of this documentation unless such
modifications, additions or deletions were performed by Avaya.
Customer and/or End User agree to indemnify and hold harmless
Avaya, Avaya's agents, servants and employees against all claims,
lawsuits, demands and judgments arising out of, or in connection with,
subsequent modifications, additions or deletions to this documentation
to the extent made by the Customer or End User.
How to Get Help
For additional support telephone numbers, go to the Avaya support
Web site: http://www.avaya.com/support. If you are:
• Within the United States, click the Escalation Management link.
Then click the appropriate link for the type of support you need.
• Outside the United States, click the Escalation Management link.
Then click the International Services link that includes telephone
numbers for the international Centers of Excellence.
Providing Telecommunications Security
Telecommunications security (of voice, data, and/or video
communications) is the prevention of any type of intrusion to (that is,
either unauthorized or malicious access to or use of) your company's
telecommunications equipment by some party.
Your company's “telecommunications equipment” includes both this
Avaya product and any other voice/data/video equipment that could be
accessed via this Avaya product (that is, “networked equipment”).
An “outside party” is anyone who is not a corporate employee, agent,
subcontractor, or is not working on your company's behalf. Whereas, a
“malicious party” is anyone (including someone who may be
otherwise authorized) who accesses your telecommunications
equipment with either malicious or mischievous intent.
Such intrusions may be either to/through synchronous (time-
multiplexed and/or circuit-based) or asynchronous (character-,
message-, or packet-based) equipment or interfaces for reasons of:
• Utilization (of capabilities special to the accessed equipment)
• Theft (such as, of intellectual property, financial assets, or toll
facility access)
• Eavesdropping (privacy invasions to humans)
• Mischief (troubling, but apparently innocuous, tampering)
• Harm (such as harmful tampering, data loss or alteration,
regardless of motive or intent)
Be aware that there may be a risk of unauthorized intrusions
associated with your system and/or its networked equipment. Also
realize that, if such an intrusion should occur, it could result in a
variety of losses to your company (including but not limited to,
human/data privacy, intellectual property, material assets, financial
resources, labor costs, and/or legal costs).
Responsibility for Your Company’s Telecommunications Security
The final responsibility for securing both this system and its
networked equipment rests with you - Avaya’s customer system
administrator, your telecommunications peers, and your managers.
Base the fulfillment of your responsibility on acquired knowledge and
resources from a variety of sources including but not limited to:
• Installation documents
• System administration documents
• Security documents
• Hardware-/software-based security tools
• Shared information between you and your peers
• Telecommunications security experts
To prevent intrusions to your telecommunications equipment, you and
your peers should carefully program and configure:
• Your Avaya-provided telecommunications systems and their
interfaces
• Your Avaya-provided software applications, as well as their
underlying hardware/software platforms and interfaces
• Any other equipment networked to your Avaya products
TCP/IP Facilities
Customers may experience differences in product performance,
reliability and security depending upon network configurations/design
and topologies, even when the product performs as warranted.
Standards Compliance
Avaya Inc. is not responsible for any radio or television interference
caused by unauthorized modifications of this equipment or the
substitution or attachment of connecting cables and equipment other
than those specified by Avaya Inc. The correction of interference
caused by such unauthorized modifications, substitution or attachment
will be the responsibility of the user. Pursuant to Part 15 of the Federal
Communications Commission (FCC) Rules, the user is cautioned that
changes or modifications not expressly approved by Avaya Inc. could
void the user’s authority to operate this equipment.
Product Safety Standards
This product complies with and conforms to the following
international Product Safety standards as applicable:
Safety of Information Technology Equipment, IEC 60950, 3rd Edition
including all relevant national deviations as listed in Compliance with
IEC for Electrical Equipment (IECEE) CB-96A.
Safety of Information Technology Equipment, CAN/CSA-C22.2
No. 60950-00 / UL 60950, 3rd Edition
One or more of the following Mexican national standards, as
applicable: NOM 001 SCFI 1993, NOM SCFI 016 1993, NOM 019
SCFI 1998

Electromagnetic Compatibility (EMC) Standards
This product complies with and conforms to the following
international EMC standards and all relevant national deviations:
Limits and Methods of Measurement of Radio Interference of
Information Technology Equipment, CISPR 22:1997 and
EN55022:1998. Information Technology Equipment – Immunity
Characteristics – Limits and Methods of Measurement, CISPR
24:1997 and EN55024:1998, including:
• Electrostatic Discharge (ESD) IEC 61000-4-2
• Radiated Immunity IEC 61000-4-3
• Electrical Fast Transient IEC 61000-4-4
• Lightning Effects IEC 61000-4-5
• Conducted Immunity IEC 61000-4-6
Federal Communications Commission Statement
Part 15:
Part 68: Answer-Supervision Signaling
Allowing this equipment to be operated in a manner that does not
provide proper answer-supervision signaling is in violation of Part 68
rules. This equipment returns answer-supervision signals to the public
switched network when:
• answered by the called station,
• answered by the attendant, or
• routed to a recorded announcement that can be administered by
the customer premises equipment (CPE) user.
This equipment returns answer-supervision signals on all direct
inward dialed (DID) calls forwarded back to the public switched
telephone network. Permissible exceptions are:
• A call is unanswered.
• A busy tone is received.
• A reorder tone is received.
Avaya attests that this registered equipment is capable of providing
users access to interstate providers of operator services through the use
of access codes. Modification of this equipment by call aggregators to
block access dialing codes is a violation of the Telephone Operator
Consumers Act of 1990.
Means of Connection
Connection of this equipment to the telephone network is shown in the
following tables.
Canadian Department of Communications (DOC) Interference
Information
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme
NMB-003 du Canada.
This equipment meets the applicable Industry Canada Terminal
Equipment Technical Specifications. This is confirmed by the
registration number. The abbreviation, IC, before the registration
number signifies that registration was performed based on a
Declaration of Conformity indicating that Industry Canada technical
specifications were met. It does not imply that Industry Canada
approved the equipment.
Declarations of Conformity
United States FCC Part 68 Supplier’s Declaration of Conformity
(SDoC)
Avaya Inc. in the United States of America hereby certifies that the
equipment described in this document and bearing a TIA TSB-168
label identification number complies with the FCC’s Rules and
Regulations 47 CFR Part 68, and the Administrative Council on
Terminal Attachments (ACTA) adopted technical criteria.
Avaya further asserts that Avaya handset-equipped terminal
equipment described in this document complies with Paragraph
68.316 of the FCC Rules and Regulations defining Hearing Aid
Compatibility and is deemed compatible with hearing aids.
Copies of SDoCs signed by the Responsible Party in the U. S. can be
obtained by contacting your local sales representative and are
available on the following Web site: http://www.avaya.com/support.
All Avaya media servers and media gateways are compliant with FCC
Part 68, but many have been registered with the FCC before the SDoC
process was available. A list of all Avaya registered products may be
found at: http://www.part68.org by conducting a search using “Avaya”
as manufacturer.
European Union Declarations of Conformity
Avaya Inc. declares that the equipment specified in this document
bearing the “CE” (Conformité Europeénne) mark conforms to the
European Union Radio and Telecommunications Terminal Equipment
Directive (1999/5/EC), including the Electromagnetic Compatibility
Directive (89/336/EEC) and Low Voltage Directive (73/23/EEC). This
equipment has been certified to meet CTR3 Basic Rate Interface (BRI)
and CTR4 Primary Rate Interface (PRI) and subsets thereof in CTR12
and CTR13, as applicable.
Copies of these Declarations of Conformity (DoCs) can be obtained
by contacting your local sales representative and are available on the
following Web site: http://www.avaya.com/support.
Japan
This is a Class B product based on the standard of the Voluntary
Control Council for Interference by Information Technology
Equipment (VCCI). If this equipment is used in a domestic
environment, radio disturbance may occur, in which case, the user
may be required to take corrective actions.
To order copies of this and other documents:
Call: Avaya Publications Center
Voice 1.800.457.1235 or 1.207.866.6701
FAX [phone] or 1.207.626.7269
Write: Globalware Solutions
200 Ward Hill Avenue
Haverhill, MA 01835 USA
Attention: Avaya Account Management
E-mail: totalwar[email protected]
For the most current versions of documentation, go to the Avaya
support Web site: http://www.avaya.com/support.
Note: This equipment has been tested and found to comply with
the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the
interference at his own expense.

Contents
Issue 1.8 November 2003 v
About This Guide vii
■Overview vii
■Issue Date viii
■How to Use This Document viii
■Document Organization viii
■Conventions Used ix
Symbolic Conventions ix
Typographic Conventions ix
■Related Documents ix
1 Introducing Your 4602/4602SW IP Telephone 1-1
■Introduction 1-1
■The 4602/4602SW IP Telephone 1-1
2 Using Your 4602/4602SW IP Telephone 2-1
■Introduction 2-1
■Making Calls 2-1
Redialing the last number called 2-1
■Call Handling Features 2-2
Conference 2-2
Dropping the Last Person Added to a Conference Call 2-2
Hold 2-3
Mute 2-3
Speakerphone 2-3
Transfer 2-4
■Logging Off the Phone 2-5
Reinstating the Phone After a Logoff 2-5

Contents
vi Issue 1.8 November 2003
3 Telephone Management and Troubleshooting 3-1
■Introduction 3-1
■Personalizing Your Telephone's Ringing Pattern 3-3
Selecting a personalized ringing pattern 3-3
■Testing Your Phone 3-4
Testing the telephone's lights and display 3-4
■Basic Troubleshooting Chart 3-5
Resetting your phone 3-7
Power cycling the phone 3-8
Index IN-1

Issue 1.8 November 2003 vii
About This Guide 0
Overview 0
This guide covers how to use your new 4602/4602SW IP Telephone. The
4602/4602SW is simple to use while offering the latest advances in telephony
systems. IP (Internet Protocol) telephones obtain their operational characteristics
from your central telephone server rather than residing in the phone unit itself.
Updates and new features are downloaded to your phone without intervention or
the need for phone replacement. Although the 4602/4602SW is a basic IP
telephone model, it shares many characteristics with higher-end IP telephones,
including ease of operation for its users.
This guide contains three chapters, geared to how you actually use the phone. It
covers the buttons and features on the phone itself, making and receiving calls,
getting your voice mail messages and phone tests/troubleshooting you can
perform to ensure your 4602/4602SW IP Telephone is operating properly.
NOTES:
• The 4602 and 4602SW are identical phones from the point of view of user
interface, capabilities, administration, etc. The only differences between
the sets are due to differing electrical design - the 4602SW has an
Ethernet switch, while the 4602 has an internal shared repeater.
• Only the 4602/4602SW (non-SIP) IP Telephones are covered in this
guide. The 4602/4602SW SIP IP Telephones are covered in the
“4602/4602SW SIP IP Telephone User’s Guide” (Document Number
16-300035), available in December, 2003 on Avaya’s support website.

Issue Date About This Guide
viii Issue 1.8 November 2003
Intended Audience 0
This document is intended for IP telephone users who have a 4602/4602SW IP
Telephone at their desks. It is not intended to be a technical reference guide for
System Administrators or phone technicians.
Issue Date 0
This document was issued for the first time in August, 2002. The document was
revised for Version 1.7 in June, 2003 and for Version 1.8 in November, 2003.
How to Use This Document 0
This Guide is organized to help you find topics in a logical manner. Read it from
start to finish to get a thorough understanding of how to use your 4602/4602SW
IP Telephone, or review the Table of Contents or Index to locate information
specific to a task or function you want to perform.
Document Organization 0
This guide contains the following chapters:
Chapter 1, Introducing Your
4602/4602SW IP Telephone
Describes each button and feature
on the face of the telephone.
Chapter 2. Using Your 4602/4602SW
IP Telephone
Covers all call-related information,
such as initiating calls, conferencing,
and transferring calls, accessing and
retrieving voice mail messages,
logging off the phone for security
purposes and logging the phone
back on.
Chapter 3, Telephone Management
and Troubleshooting
Covers setting a personalized
ringing tone, testing your phone’s
operation, and provides basic
troubleshooting actions, if you
encounter errors or experience
problems.

About This Guide Conventions Used
Issue 1.8 November 2003 ix
Conventions Used 0
This guide uses the following textual, symbolic, and typographic conventions to
help you interpret information.
Symbolic Conventions 0
These symbols, or precede additional information
about a topic.
Typographic Conventions 0
This guide uses the following typographic conventions:
Related Documents 0
This guide and other related documentation is available online at the following
URL: http://www.avaya.com/support
For information related to installing an IP Telephone, see the “4600 Series IP
Telephone Installation Guide” (Document Number 555-233-128).
For information on desk/wall mounting the 4602/4602SW, see the “4602/4602SW
IP Telephone Stand Instructions” (Document Number 555-233-147).
For information related to maintaining an IP Telephone System on a Local Area
Network, see the “4600 Series IP Telephone LAN Administrator’s Guide”
(Document Number 555-233-507).
Standard telephone features are described in Chapter 17, “Telephony” of the
Overview for Avaya Communication Manager (Document Number 555-233-767).
Document Underlined type indicates a document, chapter, or section in
this document containing additional information about a topic.
“Document” Italic type enclosed in quotes indicates a reference to an
external document.
italics Italic type indicates the result of an action you take or a
system response in step by step procedures.
Conference In step by step procedures, words shown in bold represent a
single telephone button that should be pressed/selected.
NOTE: NOTES:

Related Documents About This Guide
x Issue 1.8 November 2003

Issue 1.8 November 2003 1-1
1
Introducing Your 4602/4602SW IP
Telephone 1
Introduction 1
This chapter introduces you to the layout of the 4602/4602SW IP Telephone. It
provides a description for each functional button and other phone characteristics.
The 4602/4602SW IP Telephone 1
The 4602/4602SW IP Telephone has two Line (Call Appearance) buttons, ten
dedicated feature buttons, a 2-line by 24 character display area, and a one-way,
listen-only speakerphone.

The 4602/4602SW IP Telephone Introducing Your 4602/4602SW IP Telephone
1-2 Issue 1.8 November 2003
Figure 1-1. 4602/4602SW IP Telephone
1
2
3
5
6
11
12
13
14
15
9
10
7
8
4

Introducing Your 4602/4602SW IP Telephone The 4602/4602SW IP Telephone
Issue 1.8 November 2003 1-3
Table 1-1. 4602/4602SW IP Telephone Button/Feature Descriptions
Callout
Number
Button/Feature
Name
Button/Feature
Description
1Message
Waiting Lamp
When lit, indicates you have a message waiting on your
voice messaging system.
2Display The display screen has two lines of 24 characters each.
During phone usage, the top line shows the name/phone
number you are calling or the name/phone number of the
person calling you; while idle, it displays the current date
and time. The second line displays volume control (when
a volume arrow is pressed) and the call/interval time
(when on an active call or for a held call). During transfers
and conference calls, the second line may also show the
name and phone number of the person being called.
The top line also may display any of the icons shown
immediately below, depending on the current state of the
phone.
(No Icon Shown) Idle; indicates the line is available.
Active; indicates the line is in use.
On Hold; indicates a call is on hold on this line.
Ringing; indicates an incoming call is arriving on this line.
(Soft) Hold; indicates this line's call was put on hold
pending a conference or a transfer.
3Line buttons The two line buttons are dedicated to incoming and
outgoing calls and are labeled with an
a. (first Line button)
and
b. (second Line button).
4Speaker
()
Accesses the listen-only, one-way Speakerphone feature
(if administered).

The 4602/4602SW IP Telephone Introducing Your 4602/4602SW IP Telephone
1-4 Issue 1.8 November 2003
5Speaker LED
Indicator
Lights steadily when the listen-only, one-way
Speakerphone is active.
6Voice Message
Button
()
Accesses your Voice Messaging System.
7Mute
()
Turns off the active handset microphone, to prevent the
other person from hearing you.
8Mute LED
Indicator
Lights steadily when the handset is muted.
9Volume Control
()
Adjusts the handset or ringer volume, depending on
which item is in use.
10 Numeric
(Dialing) Pad
Standard 12 button pad for dialing phone numbers.
11 Hold
()
Red button used to place a call on hold.
12 Transfer
()
Transfers a call to another phone. With the phone
on-hook, also used to test lights and the display screen.
13 Conference
()
Sets up conference calls with more than one other
person. With the phone on-hook, also used to select a
personal ringing pattern.
14 Drop
()
Drops the last person added to a Conference call.
15 Redial
()
Redials the last number dialed from the phone.
Table 1-1. 4602/4602SW IP Telephone Button/Feature Descriptions (Continued)
Callout
Number
Button/Feature
Name
Button/Feature
Description

Issue 1.8 November 2003 2-1
2
Using Your 4602/4602SW IP
Telephone 2
Introduction 2
This chapter covers making calls, receiving calls, and using call handling features.
You can use call handling features when making a call or while a call is in
progress. These features have dedicated phone buttons, such as Conference,
Drop, Hold, Mute, Redial, Transfer and Speakerphone. This chapter also
includes information on retrieving messages left in your voice mailbox.
Making Calls 2
1. To make a call, pick up the handset.
The Handset ( ) icon appears in the display.
2. Dial your party.
Connection proceeds.
Redialing the last number called 2
The Redial (or, Last Number Dialed) feature automatically initiates dialing of the
most recent extension or outside number dialed.
Press the Redial ( ) button.
The last number dialed is automatically redialed.

Call Handling Features Using Your 4602/4602SW IP Telephone
2-2 Issue 1.8 November 2003
Receiving Calls 2
When someone calls you, the Bell ( ) icon appears in the display as the phone
rings.
To receive the call, press the Line button for the incoming call, pick up the
handset and talk.
The Handset ( ) icon appears in the display to indicate an incoming call.
Call Handling Features 2
The features described in this section are available while calls are in progress.
Conference 2
The Conference feature allows you to conference up to the maximum number of
parties set by your System Administrator.
Adding another party to a call 2
1. Dial the first party, then press the Conference ( ) button.
The current call is placed on hold, the Soft Hold ( ) icon displays,
and you hear a dial tone.
2. Dial the number of the next party and wait for an answer.
3. Press the Conference ( ) button again to add the new party to the
call.
4. Repeat Steps 1- 3 for each party you want to conference in to the call.
Adding a held call to the current call 2
1. Press the Conference ( ) button.
The icon on the current line changes to the Soft Hold ( ) icon.
2. Press the line button of the held call.
3.
Press the Conference ( ) button again.
All parties are now connected.
Dropping the Last Person Added to a Conference Call 2
Press the
Drop ( ) button.
The last party connected to the conference call is dropped from the call.

Using Your 4602/4602SW IP Telephone Call Handling Features
Issue 1.8 November 2003 2-3
Hold 2
The Hold feature puts a call on hold until you return to it.
Placing a call on hold 2
Press the Hold ( ) button.
The icon on the current line changes to the Hold ( ) icon.
Returning to the held call 2
Press the line button of the held call.
The call is retrieved.
Mute 2
During an active call, the Mute feature prevents the party with whom you are
speaking from hearing you. Use this feature to hold an off-line conversation at any
time during a call.
Preventing the other person on the line from hearing you 2
1.
Press the Mute ( ) button.
The other party cannot hear you. The indicator light next to the Mute button
lights when Mute is active.
2. To reinstate two-way conversation, press the Mute ( ) button again.
Speakerphone 2
A one-way Speakerphone lets you listen to calls without lifting the handset. When
you press the Speaker button, the indicator light illuminates to remind you that the
listen-only Speakerphone is engaged.
NOTE:
The 4602/4602SW IP Telephone Speakerphone is a one-way, listen-only
device. The party at the other end of the call will not be able to hear your
voice, even though you can hear theirs.
Changing from the Speakerphone to the handset 2
Pick up the handset and talk.
The Speaker Indicator Light goes off.

Call Handling Features Using Your 4602/4602SW IP Telephone
2-4 Issue 1.8 November 2003
Turning the Speakerphone on during a call 2
Press the Speaker ( ) button.
The Speaker indicator next to the Speaker button lights. Both the speaker
and handset are now operational. You can hear the person on the other
end of the call through the Speakerphone, but they cannot hear you.
Turning the Speakerphone off during a call 2
Lift the handset at any time.
The speaker and the corresponding indicator light turn off; voice control
reverts to the handset.
Ending a call while the speaker is active 2
Press the Speaker ( ) button.
The speaker and the corresponding indicator light turn off and the call
terminates.
NOTE:
It is also possible to disable the Speakerphone feature. If your
Speakerphone does not operate as indicated, contact your System
Administrator to be sure your telephone's Speakerphone is enabled.
Transfer 2
The Transfer feature lets you transfer a call from your telephone to another
extension or outside number.
Sending a call to another telephone 2
1. With the call active (or with only one held call and no active calls), press the
Transfer ( ) button.
The call is placed on hold and its associated indicator light blinks; the Hold
( ) icon displays and you hear a dial tone while the next line
activates.
2. Dial the number to which you want to transfer the call.
The call is sent to the extension or number you dialed.
3. If you do not want to announce the call, press the Transfer ( ) button
again. If you wish to wait for an answer, remain on the line, then press the
Transfer ( ) button after announcing the call.
A two-second display message indicates the transfer is complete.
4. Hang up your handset.

Using Your 4602/4602SW IP Telephone Logging Off the Phone
Issue 1.8 November 2003 2-5
Retrieving a Voice Mail Message 2
When someone leaves a message in your voice mailbox, the red Message
Indicator at the top middle of the phone illuminates.
To retrieve your voice mail, press the Message ( ) button above the numeric
dial pad. The 4602/4602SW IP Telephone automatically dials your voice mail
system.
Once connected to your corporate Voice Mail, follow your standard voice mail
retrieval procedures. If you have voice mail-related questions, contact your
Telephone System Administrator.
NOTE:
It is possible to disable the Voice Mail feature. If voice mail retrieval does not
operate as indicated, contact your System Administrator to be sure your
telephone's voice mail connection is enabled.
Logging Off the Phone 2
Log off your 4602/4602SW IP Telephone to prevent unauthorized use during an
absence or to protect your unique set of administered features when the phone is
shared by multiple users.
1. To log off your phone, press the Mute ( ) button, then press the
following numbers on the dialpad: 5 6 4 6 3 3 #.
A request to un-register the phone is sent to the server. The phone is now
in a logoff state and displays “Ext. =”.
Reinstating the Phone After a Logoff 2
1. Using the dial pad, enter your Extension number, then press the pound
key (#).
The display prompts for entry of your password.
2. Using the dial pad, enter your Password, then press #.
The 4602/4602SW is now ready for use.

Logging Off the Phone Using Your 4602/4602SW IP Telephone
2-6 Issue 1.8 November 2003