Avaya 4600 Series User manual

4600 Series IP Telephone
Installation Guide
555-233-128
Comcode 700197858
Issue 1.5
June 2001

Copyright and Legal Notices
Notice Every effort was made to ensure that the information in this document was complete and accurate at the time of
printing. However, information is subject to change.
Intellectual Property Intellectual property related to this product (including trademarks) and registered to Lucent Technologies Inc.
has been transferred or licensed to Avaya Inc.
Any reference within the text to Lucent Technologies Inc. or Lucent should be interpreted as reference to Avaya
Inc. The exception is cross references to books published prior to April 1, 2001, which may retain their original
Lucent titles.
Avaya, formed as a result of Lucent's planned restructuring, designs, builds, and delivers voice, converged
voice and data, customer-relationship management, messaging, multiservice networking, and structured
cabling products and services. Avaya Labs is the research and development arm for the company.
Your Responsibility for
Your System's Security Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party, for example,
persons other than your company’s employees, agents, subcontractors, or persons working on your company’s
behalf. Note that there may be a risk of toll fraud associated with your telecommunications system and, if toll
fraud occurs, it can result in substantial additional charges for your telecommunications services.
You and your system manager are responsible for the security of your system, such as programming and
configuring your equipment to prevent unauthorized use. The system manager is also responsible for reading
all installation, instruction, and system administration documents provided with this product in order to fully
understand the features that can introduce risk of toll fraud and the steps that can be taken to reduce that risk.
Avaya does not warrant that this product is immune from or will prevent unauthorized use of common-carrier
telecommunication services or facilities accessed through or connected to it. Avaya will not be responsible for
any charges that result from such unauthorized use.
Trademarks Adobe, Acrobat, and the Acrobat logo are registered trademarks of Adobe Systems Incorporated.
DIVA ISDN is a trademark and the Eicon Technology logotype is a registered trademark of Eicon Technology
Corporation.
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Workgroups and Windows 95 are trademarks of the Microsoft Corp.
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All products and company names are trademarks or registered trademarks of their respective holders.
Comments If you have comments, complete and return the comment card at the end of this document.
Copyright 2001,
Avaya Inc.
All Rights Reserved
Printed in U.S.A.
555-233-128
Comcode 700197858
Issue 1.5
June 2001

4600 Series IP Telephone Installation Guide
Master Table of Contents
Master TOC i
1 Introduction
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1
Intended Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1
Document Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1
■Change History. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2
■Terms Used in This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2
■Conventions Used in This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3
Online Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3
Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-4
2 4600 Series IP Telephone Installation
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1
■IP Telephone Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1
■Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1
Pre-Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Assembling the 4600 Series IP Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Dynamic Addressing Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-6
3 Local Administrative Options
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1
Entering Data for Administrative Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1
Pre-Installation Checklist for Static Addressing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2
Static Addressing Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2
■QOS Option Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-4
■Secondary Ethernet (Hub) Interface Enable/Disable . . . . . . . . . . . . . . . . . . . . . . . .3-6
■Site-Specific Option Number Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7
■Reset System Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8
■Restart the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8
■Self-Test Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-9

4600 Series IP Telephone Installation Guide
ii Master TOC
4 Troubleshooting Guidelines
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1
Error Conditions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1
■DTMF Tones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2
■Power Interruption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2
The View Administrative Option. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3
A Appendix
Scenarios for the Restart Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-1
■Restart the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-1
■Boot file Needs to be Upgraded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-2
■Latest Boot File Loaded/No Application File or
Application File Needs to be Upgraded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-5
■Latest Boot File and System-Specific Application File Already Loaded . . . . . . . . . .A-6

Contents
1-i
1
Introduction
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1
Intended Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1
Document Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1
■Change History. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2
■Terms Used in This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2
■Conventions Used in This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3
Online Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3
Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-4

4600 Series IP Telephone Installation Guide
1-ii

About This Guide
1-1
1
Introduction 1
Program
About This Guide 1
This guide describes how to install the 4600 Series IP Telephone product line and troubleshoot
problems with the telephones.
The 4600 Series IP Telephone product line is a supplement to the DEFINITY IP Solutions platform.
Intended Audience 1
This document is intended for personnel installing the 4600 Series IP Telephones.
CAUTION:
Many of the products mentioned in this document are not supported by Avaya. Care should
be taken to ensure there is adequate technical support available for the TFTP and DHCP
servers. If the TFTP or DHCP servers are not functioning correctly, the IP Telephones may be
unable to operate correctly.
Document Organization 1
The guide contains the following sections:
Chapter 1, ‘‘Introduction’’ Provides an overview of the 4600 Series IP Telephone
Installation Guide.
Chapter 2, ‘‘4600 Series IP
Telephone Installation’’ Describes the equipment and resources that are required to properly install and operate the 4600 Series IP Telephones.
Provides instructions on installing the telephones out of the box.
Chapter 3, ‘‘Local
Administrative Options’’ Describes how to set local administrative options, when instructed to do so by the system or LAN administrator.

4600 Series IP Telephone Installation Guide
Document Organization
1-2
Change History 1
Terms Used in This Guide 1
Chapter 4, ‘‘Troubleshooting
Guidelines’’ Describes error conditions and messages that may occur during the installation of the 4600 Series IP Telephones.
Appendix A, ‘‘Scenarios for the
Restart Process’’ Explains the different scenarios possible for the sequence of the restart process.
Issue 1.0 This document was issued for the first time in November 2000.
Issue 1.1 This is the current version of the document, revised and issued
in April 2001.
802.1p
802.1Q
802.1Q defines a layer 2 frame structure that supports VLAN
identification and a QOS mechanism usually referred to as
802.1p, but the content of 802.1p is now incorporated in 802.1D.
ARP Address Resolution Protocol, used to verify that the IP address
provided by the DHCP server is not in use by another IP
Telephone.
CLAN Control LAN, type of TN799 circuit pack
DHCP Dynamic Host Configuration Protocol, an IETF protocol used to
automate IP Address allocation and management.
DiffServ Differentiated Services, an IP-based QOS mechanism
IETF Internet Engineering Task Force, the organization that produces
standards for communications on the internet.
LAN Local Area Network
MAC Media Access Control, ID of an endpoint
QOS Quality of Service, used to refer to a number of mechanisms
intended to improve audio quality over packet-based networks.
RRQ Read Request packet, a message sent from the 4600 Series IP
Telephone to the TFTP server, requesting to download the
upgrade script and the application file
TCP/IP Transmission Control Protocol/Internet Protocol, a network-layer
protocol used on LANs and internets.
TFTP Trivial File Transfer Protocol, used to provide downloading of
upgrade scripts and application files to the IP Telephones.

Introduction
Online Documentation
1-3
Conventions Used in This Guide 1
This guide uses the following textual, symbolic, and typographic conventions to help you interpret
information.
Symbolic Conventions 1
CAUTION:
This symbol is used to emphasize possible harm to software, possible loss of data, or
possible service interruptions.
Typographic Conventions 1
This guide uses the following typographic conventions:
Online Documentation 1
The online documentation for the 4600 Series IP Telephones is located at the following URL:
http://avaya.com/support
UDP User Datagram Protocol, a connectionless transport-layer
protocol.
VLAN Virtual LAN
This symbol precedes additional information about a topic. This information is not
required to run your system.
command Words printed in this type are commands that you enter into your system.
device Words printed in this type indicate parameters associated with a
command for which you must substitute the appropriate value. For
example, when entering the mount command, device must be replaced
with the name of the drive that contains the installation disk.
Administrative Words printed in bold type are menu or screen titles and labels.
“File,” “OK” Words enclosed in double quotation marks refer to items on menus and
screens that you select to perform a task.
italics Italic type indicates a document that contains additional information about
a topic.
<Enter> Words enclosed in angle brackets represent a single key that should be
pressed. These include <Ctrl>,<Enter>, <Esc>, <Insert>, and <Delete>.

4600 Series IP Telephone Installation Guide
Related Documents
1-4
Related Documents 1
■DEFINITY Documentation Release 8.4
This document describes how to administer a DEFINITY switch with Release 8.4 software.
This document is provided with the DEFINITY Release 8.4 product.
■DEFINITY Documentation Release 9
This document describes how to administer a DEFINITY switch with Release 9 software.
This document is provided with the DEFINITY Release 9 product.
These documents are available on the web site mentioned on page 1-3.
■4606/4612/4624 IP Telephones Set Up Quick Reference (555-233-201)
This document contains important user safety instructions for the 4600 Series IP Telephones.
■4600 Series IP Telephone LAN Administrator’s Guide (555-233-225)
This document describes how to administer DHCP and TFTP servers for the 4600 Series IP
Telephones. It also provides troubleshooting guidelines for the 4600 Series IP Telephones and
for the DHCP and TFTP servers.
■4606 IP Telephone User Guide for DEFINITY Users
This document provides detailed information about using the 4606 IP Telephone.
■4612 IP Telephone User Guide for DEFINITY Users
This document provides detailed information about using the 4612 IP Telephone.
■4624IP Telephone User Guide for DEFINITY Users
This document provides detailed information about using the 4624 IP Telephone.
Customer Support 1
For support for your 4600 Series IP Telephones, call the Avaya support number provided to you by
your Avaya representative or Avaya reseller.
Information about Avaya products can be obtained at the following URL:
http://avaya.com/support

Contents
2-i
2
4600 Series IP Telephone Installation
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1
■IP Telephone Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1
■Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1
Pre-Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Assembling the 4600 Series IP Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Dynamic Addressing Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-6

4600 Series IP Telephone Installation Guide
2-ii

Introduction
2-1
2
4600 Series IP Telephone Installation 2
Program
Introduction 2
The new 4600 Series IP Telephone product line uses Internet Protocol (IP) technology with
Ethernet interfaces. The IP telephones supplement the existing DEFINITY IP Solutions platform.
The 4600 Series IP Telephones support DHCP and TFTP over IPv4/UDP which enhance the
administration and servicing of the phones. These phones use DHCP to obtain dynamic IP
addresses and TFTP to download new versions of software for the phones.
The 4600 Series IP Telephones provide the ability to have one IP connection on the desktop for
both a telephone set and a PC using the telephone’s built-in hub.
For information on Voice over IP, see the 4600 Series IP Telephone LAN Administrator’s Guide.
In compliance with Australian law, the following information is provided:
This equipment shall be installed and maintained by trained service personnel. All the input/output
ports are classified as Safety Extra Low Voltage (SELV, in the meaning of IEC 60950). To maintain
safety compliance when connecting the equipment electrically to other equipment, the
interconnecting circuits shall be selected to provide continued conformance of clause 2.3 for SELV
circuits (generally, double/reinforced insulation to 240Vac rms to any primary/mains circuitry and
120Vac rms to any Telecommunication network circuitry). To ensure the above conditions are
adhered to, only interconnect the equipment with the already approved/certified equipment.
IP Telephone Models 2
There are three telephone set models defined in the 4600 Series IP Telephone family:
■4606 IP Telephone
■4612 IP Telephone
■4624 IP Telephone
This document describes the installation of these phones. For details about using the features
provided by the phones, refer to the documentation for each phone.

4600 Series IP Telephone Installation Guide
Pre-Installation Checklist
2-2
Software 2
As shipped from the factory, the 4600 Series IP Telephones do not contain sufficient software for
registration and operation. When the phone is first plugged in, a software download from a TFTP
server is initiated. This gives the phone the functionality of a DEFINITY IP Telephone.
For downloads of software upgrades, DEFINITY provides the capability for a remote restart of the
IP telephone. As a consequence of restarting, the phone automatically restarts reboot procedures
which result in a download, if new software is available.
Pre-Installation Checklist 2
Before plugging in the 4600 Series IP Telephone, verify that all of the following requirements have
been met. Failure to do so will prevent the telephone from working and may have a negative
impact on your network. Print copies of this checklist for each server and IP Telephone.
Requirements to Verify about the Network
!1. The DEFINITY switch is administered for IP Telephones and has software for Release
8.4 or later.
For Release 1.1 of the 4600 Series Telephones, the DEFINITY switch must have
Release 9 software. For Release 1.5 of the 4600 Series Telephones, the DEFINITY
switch must have Release 9.5 software.
!2. The following two circuit packs are installed on the DEFINITY switch:
■TN2302 IP Media Processor circuit pack
■TN799 Control-LAN (CLAN) circuit pack
!3. Ensure that all required parameters are configured correctly. For DEFINITY, see the
DEFINITY documentation. For the DHCP and TFTP, see “Troubleshooting Guidelines”
in the 4600 Series IP Telephone LAN Administrator’s Guide.
!4. The DHCP server and application are administered as described in the 4600 Series IP
Telephone LAN Administrator’s Guide.
!5. The TFTP server and application are administered as described in the 4600 Series IP
Telephone LAN Administrator’s Guide.
!6. The upgrade script and application files are loaded correctly on the TFTP server.
Requirements to Verify for Each IP Telephone
!7. You have an extension number and a DEFINITY security code (password) for each IP
Telephone.
!8. A Category 5 LAN jack is available at each phone site.
!9. Electrical power is provided to each telephone by a Telephone Power Module (DC
power jack) (must be ordered separately)

4600 Series IP Telephone Installation
Pre-Installation Checklist
2-3
!10. 1 Category 5 modular line cord is available for the connection between the IP
Telephone and the PC.
!11. Verify that the 4600 Series IP Telephone package includes the following components:
■1 telephone set
■1 AB1C handset
■1 H4DU 9-foot long (when extended) 4-conductor coiled handset cord, plugged into
the telephone and the handset
■1 Category 5 modular line cord for the connection from the IP Telephone to the
Ethernet wall jack
■4606/4612/4624 IP Telephones Set Up Quick Reference (555-233-226)

4600 Series IP Telephone Installation Guide
Assembling the 4600 Series IP Telephone
2-4
Assembling the 4600 Series IP Telephone 2
Use the following procedure to assemble the 4600 Series IP Telephone.
During the assembly, refer to Figure 2-1 on page 2-5.
The last step in assembling the 4600 Series IP Telephone must be plugging in the power
cord into the power source.
Be careful to use the correct jack when plugging in the telephone. See the 4606/4612/
4624 IP Telephones Set Up Quick Reference for directions and illustration of how cords
connect to jacks. The jacks are located on the back of the telephone housing. The left
jack is for the primary Ethernet cable and the right jack is for the secondary Ethernet
cable (connected to the PC). These jacks are flanked by icons to represent their correct
use.

4600 Series IP Telephone Installation
Assembling the 4600 Series IP Telephone
2-5
Figure 2-1. Connection Jacks on a 4600 Series IP Telephone
1. Plug one end of the H4DU 4-conductor coiled handset cord into the telephone and the other
end into the handset.
2. Plug one end of the first Category 5 modular line cord into the Ethernet jack of the PC and the
other end into the secondary Ethernet jack on the 4600 Series IP Telephone.
3. Plug one end of the second Category 5 modular line cord into the Ethernet jack on the 4600
Series IP Telephone and the other end into the Ethernet wall jack.
4. In the United States and Canada, plug the barrel connector on the power cord into the 4600
Series IP Telephone and the plug on the power cord into the wall socket.
Outside of the United States and Canada, connect the 1151 power brick to the power cable,
plug the barrel connector to the 4600 Series IP Telephone and the plug into the wall socket.
DC
(DSS 4624)
optional
facultatif
optionale
opcional
=

4600 Series IP Telephone Installation Guide
Dynamic Addressing Process
2-6
Dynamic Addressing Process 2
The following description of the process of installing the IP telephones assumes that the process is
executed successfully. Only an initial installation (out of the box) is described. For errors that may
be encountered during the process and the messages displayed, see Chapter 4, ‘‘Troubleshooting
Guidelines.’’
When you plug the IP Telephone set into the Ethernet wall jack, the following process takes place.
1. The telephone activates the Ethernet line interface, the secondary Ethernet jack, and dial pad
input (to allow the invocation of procedures) as soon as possible after power-up or a reset.
The telephone detects and displays the speed of the Ethernet interface in Mbps (that is, 10 or
100). The message No Ethernet is displayed until the software determines whether the
interface is 10 Mbps or 100 Mbps.
2. The IP telephone sends a request to the DHCP server and invokes the DHCP process.
The following message is displayed:
where sis the number of seconds that have elapsed since DHCP was invoked.
3. The DHCP server provides IP addresses for the following:
■The IP Telephone
■The TFTP server
■The TN799 Control-LAN (CLAN) circuit pack on the DEFINITY server
4. The IP Telephone connects to the TFTP server and looks for an upgrade script file.
5. The TFTP server sends an upgrade script, telling the phone what it is.
Before beginning this process, you must have an extension number for the IP Telephone
and the DEFINITY security code (password) for that extension.
If the application has already been downloaded, the whole process takes approximately 1
to 2 minutes after the phone is plugged in. For an initial installation (including download of
the application) the process may take 5 - 10 minutes. The duration is based on LAN
loading, how many phones are being installed at once, and similar factors.
The Ethernet speed indicated is the LAN interface speed for both the telephone and
any attached PC.
DHCP: s secs,
* to program

4600 Series IP Telephone Installation
Dynamic Addressing Process
2-7
Since the read request packet may have to be sent several times, each time the RRQ
message is sent, the following message is displayed:
6. While the upgrade script file is being downloaded, the following message is displayed:
where n is the number of KBs received from the TFTP server.
7. While the application file is downloaded to the IP Telephone, the following message is
displayed:
where n is the number of KBs received from the TFTP server.
8. While the application file is saved in flash memory, the following message is displayed:
with the percentage of the file and the number of elapsed seconds incremented as the
application file is stored in flash memory.
9. The phone contacts the DEFINITY server and attempts to log in.
The following prompt for an extension is displayed:
10. Enter a new extension, ending with the #button.
If the extension is not in use, the following prompt for a password is displayed:
11. Enter the password, ending with the #button.
While the telephone’s extension is visible as you enter it, the password is displayed as
asterisks.
12. The system determines whether the extension is in use.
13. Successful completion of this process causes the dial tone to be available.
The IP Telephone has been installed successfully.
TFTP: s secs
46xxUPGRADE.SCR
n KB received
filename
n KB received
Saving to flash
1%, 1 secs
Extension=nnnnnn
#=OK NEW=_
Password=_
#=OK

4600 Series IP Telephone Installation Guide
Dynamic Addressing Process
2-8