Avaya IP OFFICE 2420 User manual

avaya 2420 digital
telephone guide
2420

FIXED FEATURE BUTTONS
SPEAKERPHONE – to place/answer a call without lifting
the handset, or to use speakerphone with any feature,
press SPEAKER.
HEADSET – to place/answer a call when using a headset.
MUTE – to prevent the calling party from hearing you,
when using the speakerphone, handset or Headset.
Press MUTE to activate, lamp is on. Press MUTE again
to de-activate, lamp is off.
VOLUME – volume control buttons for adjusting
speaker, handset, headset, or ringer volume.
HOLD – to put a call on hold, press the HOLD button.
HOLD icon appears by held call. To return to held call,
press extension button. To answer a new call while
active on another, press extension button of incoming
call.
TRANSFER – to transfer present call to another
extension, press TRANSFER button, dial extension
where call is to be transferred, announce call if desired,
and hang up.
CONFERENCE (up to 6 parties) – to add another party
to a call you are currently on, press the CONFERENCE
button, dial the number, wait for party to answer,
press CONFERENCE. Repeat to add additional members.
DROP – to disconnect the last party added to a
conference call, or used to receive immediate dial
tone when dialing a series of numbers.
REDIAL – for redialing the last number dialed.
EXIT – pressing this button returns you to the first
page of the HOME screen.
MESSAGES – the lamp above the display is lit when
a message has arrived in your mailbox. Press the
MESSAGES button to access the voice mail system.
Follow the prompts.

SPEED DIAL
The Speed Dial list stores up to 104 speed dial entries.
When capacity is reached, you must delete an existing
entry to add a new one. Entries are up to 20 characters
long and stored alphabetically.
TO MAKE A CALL
1. From the Home screen, press the SpDial softkey. (To
find an entry alphabetically, after pressing SpDial, press
the dial pad button that corresponds to the name you
are looking for.)
2. Press the softkey for the entry you want to call.
(If the entry is not displayed on the current page, use 3
or 4 to scroll through the entries.)
TO ADD ENTRIES
1. Press SpDial button on Home screen.
2. Select Add.
3. To enter a name, use the dial pad to enter up to 13
characters. Pressing a dial key once, enters the first
letter on the key. By default, the first letter you enter
appears in upper case and the following characters will
be in lower case. Continue to press the key until the
character you want appears. If the next letter you are
entering appears on the same key, use 3or 4 to advance
to the next space.
4. Entering a telephone number. Press the feature
button to the left of the Number field and enter
number. Press Save when finished.
TO EDIT ENTRIES
1. Press SpDial button on Home screen.
2. Select Edit.
3. Press the feature button corresponding to The Name
entry to edit.
4. Use the dial pad to edit the name.
5. Press the feature button to the left of the Number
field to edit the number.
6. Press Save when finished.
TO DELETE ENTRIES
1. Press SpDial button on Home screen.
2. Select Delete.
3. Press the feature button next to the entry to delete,
then press Yes.
4. Press Done when finished.

CALL LOG
The Call Log can store 100 entries of incoming answered
or unanswered and outgoing calls. When capacity is
reached, a new call will replace an old entry.
TO VIEW THE CALL LOG
1. Press LOG button on Home screen.
2. Call Log Summary screen is displayed. Each page
displays 4 entries, listed from newest to oldest call.
Incoming Calls – displays calling party name and
telephone number (if this information is available).
Outgoing Calls – displays dialed telephone number. If
the speed dial list was used to make a call, the entry
name and number will be displayed. If the outgoing call
was made by using the redial button, the call is not
logged.
TO VIEW DETAILED INFORMATION
1. Press the button next to an entry. Detailed
information about the call will display in the screen.
TO MAKE A CALL FROM THE LOG:
1. From the Home screen, press the Log softkey.
2. Use 3 or 4 to page through the Call Log summary
pages. Press the corresponding button for that entry.
3. Press the Call softkey to make the call.
TO SAVE A CALL LOG ENTRY TO YOUR SPEED DIAL LIST
1. From the Home screen, press the Log softkey.
2. Use 3 or 4 to page through the Call Log summary
pages. Press the button that corresponds to the entry.
3. Press the Save softkey or Edit the entry, then press
Save.
FEATURE BUTTON LABELING
1. From the Home screen, press the Label softkey.
2. Press the Edit softkey followed by the softkey to edit.
3. Use the Insert mode to edit an entry by using 3or 4 to
add characters without erasing existing characters. Use
the Case softkey to change from lower to upper case.
4. Press Save and then Exit to return to the Home
screen.

ADDITIONAL FEATURES
CALL APPEARANCE (EXTENSION) – two calls may be
handled at a time. One of the three extensions will be
reserved for out bound calls or transfers. When two calls
are holding, the third will go to coverage (voice mail or
an assistant).
DATE/TIME – press to display the date and time.
SEND CALLS – to send all calls to immediate coverage.
Press Send Calls button. (cell will darken)
To cancel, press the Send Calls button again.
CALL FORWARDING – to temporarily redirect all calls to
another extension.
Press the Call Forwarding button. Enter the forward to
number and #.
To cancel, press the Call Forward button.
PROGRAM – use to “Program” entries to Auto Dial
buttons. See Auto Dial buttons below.
TIMER – used to show elapsed time on display.
Press the Timer button to activate.
INSPECT – allows you to see caller information of held
calls to determine who is holding on each line.
Press INSPECT and the held call extension button.
Caller information appears in the display.
To return to the caller, press EXIT, then the held call
extension button.
BRIDGED APPEARANCES – allows calls to be answered
by a support person or Admin. Asst.
To answer a call, press the call appearance button of the
incoming call. (bridged appearance)
Place the call on “Hold”, and announce the call.
AUTO DIAL BUTTONS – used to store frequently dialed
numbers.
Press the “Program” button. (speaker turns on)
Press the Auto Dial button to be programmed. Dial
number to be stored followed by #. (remember the “9”)
To label cell use the “Label” feature.

YOUR PERSONALIZED PHONE OPTIONS
The Options screen is accessed by pressing the OPTION
softkey at the Home screen, which allows you to set
your preferences for the following:
Ring Pattern – To select a custom ringing pattern, use
3 or 4 to cycle through all 8 ringing patterns. Press Save
to store your ringer choice.
Contrast – To choose a contrast level for your display,
use 3 or 4 to make the adjustment. Press Done when
completed.
Log Setup – To specify which types of calls will be
logged, press the Answered, Un-answered and/or
Outgoing buttons. Press Yes or No for each entry.
Press Save when completed.
Note: If you press the Save softkey to change the
settings, any existing Log entries that do not match the
call types you specified will be deleted from the Log.
Visual Ring – To choose a visual alert (lamp) for
incoming calls, press the Yesor No softkey to enable
the lamp above the display. Press Save to store.
Erase All – Used to erase all of the personalized
settings and reset the telephone to DEFAULT settings.
Also erases your customized features, button labels,
all entries saved in your Call Log, and Speed Dial List.
Press Erase to erase all settings. Press Cancel to exit
without erasing settings.
Language – To change the default language from
English. Find the language you want your text
displayed in. Press the button beside it. Press Done.
www.rgts.com
NEW YORK – HEADQUARTERS
1271 Avenue of the Americas
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New York, NY 10020-1302
[phone]
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[phone]
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[phone]