Avaya E129 Assembly Instructions

Installing and Maintaining Avaya E129
SIP Deskphone
Release 1.1
Issue 1
March 2015

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Federal Communications Commission (FCC) Interference
Statement
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one of
the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for
help.
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) This device may not cause
harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
FCC Caution: Any changes or modifications not expressly approved
by the party responsible for compliance could void the user's
authority to operate this equipment.
FCC/Industry Canada Radiation Exposure Statement
This device complies with the FCC's and Industry Canada's RF
radiation exposure limits set forth for the general population
(uncontrolled environment) and must not be co-located or operated in
conjunction with any other antenna or transmitter.
US/Canada
Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment
complies with the CE Marking requirements.
Canada
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme
NMB-003 du Canada.
Australia Warning
The handset receiver contains magnetic devices that can attract
small metallic objects. Care should be taken to avoid personal injury.
EU Countries
This device complies with the essential requirements and other
relevant provisions of Directive 1999/5/EC. A copy of the Declaration
may be obtained from http://support.avaya.com or Avaya Inc., 211
Mt. Airy Road, Basking Ridge, NJ 07920 USA.
Japan VCCI-Class B statement
This is a Class B product based on the standard of the VCCI Council.
If this is used near a radio or television receiver in a domestic
environment, it may cause radio interference. Install and use the
equipment according to the instruction manual.
DenAn Power Cord Regulatory Notice for Japan
Warning
The handset receiver contains magnetic devices that can attract
small metallic objects. Care should be taken to avoid personal injury.
The service related to human safety is not allowed because this
device may have the possibility of radio interference.
Power over Ethernet (PoE) warning
This equipment must be connected to PoE networks without routing
to the outside plant.

Contents
Chapter 1: Introduction............................................................................................................ 6
Purpose.................................................................................................................................. 6
Intended audience................................................................................................................... 6
Related resources................................................................................................................... 6
Documentation.................................................................................................................. 6
Support............................................................................................................................ 7
Chapter 2: Getting started........................................................................................................ 8
Feature description.................................................................................................................. 8
Packaged components............................................................................................................ 8
Connection ports..................................................................................................................... 9
Deskphone stand.............................................................................................................. 9
Chapter 3: Deskphone installation in the IP Office environment....................................... 11
Installation methods............................................................................................................... 11
Configuration 1 checklist........................................................................................................ 11
Configuration 2 checklist........................................................................................................ 12
Configuration 3 checklist........................................................................................................ 12
Configuration 4 checklist........................................................................................................ 13
Preinstallation requirements................................................................................................... 14
IP Office requirements..................................................................................................... 14
Telephone power requirements........................................................................................ 15
DHCP server requirements.............................................................................................. 15
File server requirements.................................................................................................. 15
Avaya IP endpoint licenses requirements.......................................................................... 15
Create deskphone users........................................................................................................ 16
Adding and configuring deskphone users.......................................................................... 16
Configuring user extensions............................................................................................. 16
Licenses............................................................................................................................... 17
Checking the IP Office serial number................................................................................ 17
Adding licenses............................................................................................................... 18
Preparing the IP Office system for SIP telephony..................................................................... 18
Enabling the SIP telephones support................................................................................ 18
SIP telephones support field descriptions.......................................................................... 20
Enabling DHCP on the IP Office system.................................................................................. 20
Setting the DHCP option 66................................................................................................... 21
Providing IP details to the deskphone..................................................................................... 21
Providing firmware and configuration server details to the deskphone........................................ 22
Connecting deskphones to the system.................................................................................... 22
Chapter 4: Deskphone installation in the Avaya Aura environment.................................. 24
Preinstallation checklist.......................................................................................................... 24
4 Installing and Maintaining Avaya E129 SIP Deskphone March 2015
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Preinstallation requirements................................................................................................... 24
DHCP server configuration..................................................................................................... 25
Setting the DHCP server.................................................................................................. 25
DHCP options................................................................................................................. 26
Creating deskphone users..................................................................................................... 26
Connecting deskphones to the system.................................................................................... 27
Chapter 5: Secure deskphone administration control........................................................ 28
Administration control through the configuration file.................................................................. 28
Administration control through the Web GUI............................................................................ 29
Obtaining the deskphone IP address................................................................................. 29
Changing the web access password................................................................................. 29
Hiding the deskphone configuration menus....................................................................... 30
Deskphone configuration menus field descriptions............................................................. 30
Chapter 6: Upgrading the deskphone................................................................................... 32
Automatic upgrade................................................................................................................ 32
Manual upgrade.................................................................................................................... 32
Downloading the firmware................................................................................................ 32
Upgrading deskphones.................................................................................................... 33
Upgrading a deskphone through the deskphone interface................................................... 33
Upgrading a deskphone through the Web GUI................................................................... 34
Upgrading and provisioning settings field descriptions........................................................ 34
Chapter 7: Troubleshooting................................................................................................... 37
Prerequisites......................................................................................................................... 37
Installing deskphones through the Web GUI............................................................................ 38
Contents
March 2015 Installing and Maintaining Avaya E129 SIP Deskphone 5
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Chapter 1: Introduction
Purpose
This document provides installation instructions for Avaya E129 SIP Deskphone. The document also
describes the initial configuration for the deskphone.
Intended audience
The primary audience for this document is anyone who is installing and configuring the Avaya E129
SIP deskphone. These people can include implementation engineers, Avaya BusinessPartners,
solution providers, and sometimes the customers themselves.
Related resources
Documentation
Document
number
Title Use this document to: Audience
Using
16–604369 Administering Avaya E129 SIP
Deskphone
Administer configurations and
settings for the Avaya E129 SIP
Deskphone.
Administrators
16–604368 Using Avaya E129 SIP
Deskphone
See the capabilities of Avaya E129
SIP deskphone and to learn about
how various features work.
Users and
administrators
16–604373 Avaya E129 SIP Deskphone
Quick Reference
See frequently used tasks. Users and
administrators
6 Installing and Maintaining Avaya E129 SIP Deskphone March 2015
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Support
Go to the Avaya Support website at http://support.avaya.com for the most up-to-date
documentation, product notices, and knowledge articles. You can also search for release notes,
downloads, and resolutions to issues. Use the online service request system to create a service
request. Chat with live agents to get answers to questions, or request an agent to connect you to a
support team if an issue requires additional expertise.
Related resources
March 2015 Installing and Maintaining Avaya E129 SIP Deskphone 7
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Chapter 2: Getting started
Feature description
Avaya E129 SIP Deskphone is a SIP-based IP phone that small-to-medium businesses can use for
communication.
Physical specifications
• Two call appearances
• A 128 x 40 graphical LCD
• Three softkeys
• Dual network ports with integrated Power over Ethernet (PoE)
• Electronic Hook Switch (EHS) with a Plantronics headset
Feature specifications
• Call forwarding
• Call transferring
• Three-way conferencing
• Voice mail
• Deskphone customization
• Do not Disturb
Packaged components
The deskphone comes with one each of the following parts that you must assemble before you
begin the installation:
•
• A handset
• A deskphone cord
• An Ethernet cable
• A deskphone stand
8 Installing and Maintaining Avaya E129 SIP Deskphone March 2015
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Connection ports
Figure 1: Connection ports at the back of the deskphone
Number Port name Description
1 PC A 10/100–Mbps RJ45 port to connect to a personal computer or a
mobile computer
2 LAN A 10/100–Mbps RJ45 port to connect to PoE-supported Ethernet
3 Power A 5–V DC port to connect to the power supply
4 Handset An RJ9 port to connect the handset
5 Headset An EHS-suported RJ9 port to connect to a Plantronics headset
Deskphone stand
You can either wall mount your deskphone or attach the stand that Avaya provides.
The stand includes four hooks that fit into four slots in the rear of the deskphone.
Connection ports
March 2015 Installing and Maintaining Avaya E129 SIP Deskphone 9
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Hooks
Attaching the stand
Procedure
1. Hold the stand with the arrows facing down and towards the side of the LAN and PC ports.
2. Insert the hooks on the side that does not have arrow marks into the upper two slots.
3. On the arrow-marked side, press the hooks and push down into the lower two slots.
The stand fits into the back of the deskphone.
Detaching the stand
Procedure
On the arrow-marked side, press the hooks, and pull up from the lower two slots.
The hooks in the upper two slots detach simultaneously.
Getting started
10 Installing and Maintaining Avaya E129 SIP Deskphone March 2015
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Chapter 3: Deskphone installation in the IP
Office environment
Installation methods
To install Avaya E129 SIP Deskphone, you can select any of the following methods:
1. Configuration 1 on page 11 - DHCP server on IP Office: You can enable the DHCP server
on IP Office. The DHCP server returns the DHCP option 66 to Avaya E129 SIP Deskphone
that provides the firmware and configuration server details to the deskphone.
2. Configuration 2 on page 12 - Third-party DHCP server configured with the DHCP option
66: You can use a third-party DHCP server and configure the DHCP option 66. The DHCP
option 66 provides the firmware and configuration server details to deskphones.
3. Configuration 3 on page 12 - Third-party DHCP server without configuring the DHCP
option 66: You can use a third-party DHCP server and provide the firmware and
configuration server details to the deskphone through the deskphone interface.
4. Configuration 4 on page 13 - Static IP configuration: You can configure all the IP
parameters and the firmware and configuration server details through the deskphone
interface.
Note:
When you configure the VLAN ID by using LLDP on the switch and the phone, the
supported method for getting the VLAN ID is the standard LLDP-MED.
Configuration 1 checklist
No. Task Reference
1. Check preinstallation
requirements.
See Preinstallation requirements on page 14.
2. Create deskphone users. See Create deskphone users on page 16.
3. Check the required licenses. See Licenses on page 17.
Table continues…
March 2015 Installing and Maintaining Avaya E129 SIP Deskphone 11
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No. Task Reference
4. Prepare the IP Office system
for SIP telephony.
See Prepare the IP Office system for SIP
telephony on page 18.
5. Enable DHCP on IP Office
server.
See Enabling DHCP on the IP Office system on
page 20.
6. Connect deskphone to the
network.
See Connecting deskphone to the network on
page 22.
7. Secure deskphone
administration control.
See Secure deskphone administration control on
page 28.
Configuration 2 checklist
No. Task Reference
1. Check preinstallation
requirements.
See Preinstallation requirements on page 14.
2. Create deskphone users. See Create deskphone users on page 16.
3. Check the required licenses. See Licenses on page 17.
4. Prepare the IP Office system
for SIP telephony.
See Prepare the IP Office system for SIP
telephony on page 18.
5. Set the DHCP option 66. See Setting the DHCP option 66 on page 21
6. Connect deskphone to the
network.
See Connecting deskphone to the network on
page 22.
7. Secure deskphone
administration control.
See Secure deskphone administration control on
page 28.
Configuration 3 checklist
No. Task Reference
1. Check preinstallation
requirements.
See Preinstallation requirements on page 14.
2. Create deskphone users. See Create deskphone users on page 16.
3. Check the required licenses. See Licenses on page 17.
Table continues…
Deskphone installation in the IP Office environment
12 Installing and Maintaining Avaya E129 SIP Deskphone March 2015
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No. Task Reference
4. Prepare the IP Office system
for SIP telephony.
See Prepare the IP Office system for SIP
telephony on page 18.
5. Provide power to the
deskphone without connecting
the deskphone to the network
and let the deskphone start.
6. Provide firmware and
configuration server details to
the deskphone.
See Providing firmware and configuration server
details to the deskphone on page 22.
7. Connect deskphone to the
network.
See Connecting deskphone to the network on
page 22.
8. Secure deskphone
administration control.
See Secure deskphone administration control on
page 28.
Configuration 4 checklist
No. Task Reference
1. Check preinstallation
requirements.
See Preinstallation requirements on page 14.
2. Create deskphone users. See Create deskphone users on page 16.
3. Check the required licenses. See Licenses on page 17.
4. Prepare the IP Office system
for SIP telephony.
See Prepare the IP Office system for SIP
telephony on page 18.
5. Provide power to the
deskphone without connecting
the deskphone to the network
and let the deskphone start.
6. Provide IP details to the
deskphone.
See Providing IP details to the deskphone on
page 21.
7. Provide firmware and
configuration server details to
the deskphone.
See Providing firmware and configuration server
details to the deskphone on page 22.
8. Connect deskphone to the
network.
See Connecting deskphone to the network on
page 22.
9. Secure deskphone
administration control.
See Secure deskphone administration control on
page 28.
Configuration 4 checklist
March 2015 Installing and Maintaining Avaya E129 SIP Deskphone 13
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Preinstallation requirements
To install the Avaya E129 SIP Deskphone in an IP Office environment, ensure that you have the
following provisions:
•IP Office system on page 14
•Telephone power on page 15
•DHCP server on page 15
•File server on page 15
•Avaya IP endpoint licenses on page 15
IP Office requirements
The IP Office system must:
• Be upgraded to IP Office Release 9.0.3 or later.
• Be running in any IP Office mode other than Basic Edition.
• Include unused Avaya IP endpoint licenses.
• Have Voice Compression Modules (VCM) in the control unit of IP500 and IP500 V2 based
systems.
The IP Office system must have voice compression channels, also known as VCM channels. VCM
is required:
• During incoming or outgoing call setup with the system.
• During any call to or from a non-IP trunk or phone.
• During any call to or from an IP trunk or phone that is using a different codec than the
telephone.
For IP500 and IP500 V2 systems, you can add VCM to the system through a combination of the
following options.
• IP500 VCM Base Cards: For IP500 and IP500v2 systems, installation of up to 2 IP500 VCM
base cards. There are 2 types of card are available, the IP500 VCM 32 and the IP500 VCM 64,
each providing 32 and 64 VCM channels respectively. Note that each IP500 VCM card also
enables 12 Avaya IP endpoints without requiring licenses
• IP500 Combination Cards: For IP500v2 systems only, installation of up to 2 IP500 Combination
cards. These cards provide a mix of digital extension ports, analog trunk ports and trunk ports.
Each card also provides 10 voice compression channels. These cards do not enable any
unlicensed Avaya IP endpoints.
• IP400 VCM Cards: For IP500 and IP500v2 systems, installation of up to 2 legacy IP400 VCM
cards using an IP500 Legacy Card Carrier. The IP400 VCM cards supported 4, 8, 16, 24, or 30
voice compression channels.
For Linux based IP Office systems no additional hardware is required.
Deskphone installation in the IP Office environment
14 Installing and Maintaining Avaya E129 SIP Deskphone March 2015
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Telephone power requirements
Each Avaya E129 SIP Deskphone requires a power supply. You can provide the power through:
• A PoE (Power over Ethernet) network.
• A 5V DC power supply unit that requires each phone to have access to a mains power outlet.
DHCP server requirements
Avaya recommends using a DHCP server because of the ease that the DHCP server provides for
installation and maintenance procedures. The DHCP server provides following information to the
deskphone:
• The IP address of the deskphone
• The IP address of the file server where the firmware and the configuration files reside.
You can provide DHCP support in two ways:
• DHCP on IP Office : You can enable DHCP on an IP Officesystem. In this case you need not
configure the DHCP option 66 because the IP Office system provides the firmware and the
configuration server details to the deskphone.
• Third-party DHCP: You can configure a separate server as a DHCP server and configure the
DHCP option 66 to provide the firmware and the configuration server details to the deskphone.
File server requirements
The IP Office system performs the role of a file server to provide the configuration and firmware files
that the deskphone requires.
To operate with the IP Office system, the Avaya E129 SIP Deskphone must download specific
firmware and configuration files at the time of start-up. The deskphone requests the firmware and
configuration files from a file server. The deskphone uses the HTTP file server address to request
for the files.
Avaya IP endpoint licenses requirements
Each IP endpoint that the telephone system supports requires a license, either an Avaya IP
Endpoint license or a third-party IP Endpoint license. Avaya E129 SIP Deskphone uses the Avaya
IP Endpoint licenses.
The system automatically assigns the licenses to deskphones in order of deskphone registration.
However, you can configure existing extensions to reserve a license. The license reservation
ensures that the deskphones do not become unlicensed when newly added extensions manage to
register first following a system reboot.
Preinstallation requirements
March 2015 Installing and Maintaining Avaya E129 SIP Deskphone 15
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For IP500 and IP500 V2 systems, each IP500 VCM 32 and IP500 VCM 64 card installed in the
system supports 12 Avaya IP endpoints without licenses.
Create deskphone users
For each deskphone, you must create a user entry and an extension entry in the system
configuration.
You must create users and extensions prior to connecting the deskphones to the network.
Adding and configuring deskphone users
Procedure
1. Receive the configuration from the system through IP Office Manager.
2. Select User.
3. Click Create a New Record and select User.
4. Select the User tab.
5. In the Name field, enter the account name.
6. In the Extension field, enter an extension number. It is the user name that the deskphone
requests when the deskphone connects to the IP Office system.
7. Select the Telephony > Supervisor Settings tab.
8. In the Login Code field, enter a login code of at least 4 digits. It is the password that the
deskphone requests when the deskphone connects to the IP Office system.
9. Click OK.
10. If IP Office Manager prompts to create an extension, select SIP Extension, and click OK.
11. Repeat Step 1 to Step 10 to add more users.
Next steps
Add user extensions in the IP Office configuration.
Configuring user extensions
About this task
You must create a matching extension entry for each user that you create in the system
Deskphone installation in the IP Office environment
16 Installing and Maintaining Avaya E129 SIP Deskphone March 2015
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Procedure
1. Using IP Office Manager, receive the configuration from the system.
2. Select Extensions.
3. Locate the SIP extension that you created for the user. Otherwise, click Create a New
Record and select Extension.
4. Select the Extn tab.
5. In the Base Extension field, enter the base extension. This should match the Extension
setting of the SIP user.
6. Set the Force Authorization field to on. This setting forces the phone registration to be
validated against the IP Office user setting.
7. Select the VoIP tab.
8. In the Codec Selection field, click the codec. If the Codec Selection is System Default, the
extension uses the system codec preferences. In most cases this is preferred and any
changes required should be made at the system level to ensure consistency for all IP trunks
and extensions. However, if required, the Codec Selection of each individual trunk and
extension can be adjusted to differ from the system defaults.
9. In the Reserve License field, enter the reserve license. Each non-Avaya IP phones requires
an Avaya IP Endpoint license. Normally the available licenses are issued in the order that
devices register. This option allows an extension to be pre-licensed before the device has
registered by selecting the option Reserve Avaya IP endpoint license.
10. Repeat Step 1 to Step 9 for each user that you created.
Licenses
All IP telephones connecting to the IP Office system require a license. The type of license varies
depending on the type of phone. Each Avaya E129 SIP Deskphone uses an Avaya IP Endpoint
license.
Checking the IP Office serial number
About this task
Licenses are issued against a unique feature key or dongle serial number. For IP500 V2 control
units that number is unique to the System SD card fitted to the system. For IP500 control units that
number is unique to the smart media card inserted in the back of the control unit.
Procedure
1. Using IP Office Manager, receive the configuration from the telephone system.
Licenses
March 2015 Installing and Maintaining Avaya E129 SIP Deskphone 17
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2. Select System.
3. Select the System tab.
4. For IP500 and IP500 v2 systems, the feature key serial number is shown by the Dongle
Serial Number field. For Server Edition systems, the feature key serial number is shown by
the System Identification field
Adding licenses
About this task
Multiple licenses can be added for a cumulative number of license instances.
Procedure
1. Using IP Office Manager, receive the configuration from the telephone system.
2. Select License.
The system displays the current licenses.
3. To add a license, click Add.
4. Select ADI, and click OK.
5. Enter your license, and click OK.
6. The system displays the type of the license but with its License Status set to Unknown. If
the system does not recognize the License Type, check that you entered the license
correctly.
7. Save the configuration back to the system and then receive the configuration from the
system again.
8. The License Status should now show Valid.
Preparing the IP Office system for SIP telephony
You must prepare the IP Office system to support the SIP telephony.
Enabling the SIP telephones support
Before you begin
IP Office support for SIP extensions is enabled.
Deskphone installation in the IP Office environment
18 Installing and Maintaining Avaya E129 SIP Deskphone March 2015
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About this task
IP Office system has two LAN interfaces, LAN1 and LAN2. On IP500 and IP500 V2 systems these
match the LAN and WAN ports respectively on the back of the control units. You can use both LAN1
and LAN2 to support SIP telephones.
Procedure
1. Receive the configuration from the system through IP Office Manager.
2. Select System.
3. Select the LAN1 or LAN2 tab depending on which of the LAN interfaces you want to use to
support SIP extensions. Note the IP Address settings for the LAN.
4. Select the VoIP tab.
5. Enter the required details and click OK.
Preparing the IP Office system for SIP telephony
March 2015 Installing and Maintaining Avaya E129 SIP Deskphone 19
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SIP telephones support field descriptions
Name Description
SIP Registrar
Enable
Enables the SIP registrar. You must enable this option.
Domain Name The local SIP registrar domain name that SIP devices use to register with IP Office. If
this field is blank, the SIP devices use the LAN IP address to register.
The default value is blank.
Layer 4 Protocol The transport protocol for SIP traffic between the IP Office and SIP extension devices.
You can use both TCP and UDP.
The default value is both TCP and UDP.
TCP Port The SIP port to use if you select TCP.
The default value is 5060.
UDP Port The UDP port to use if you select UDP.
The default value is 5060.
Challenge Expiry
Time (sec)
The challenge expiry time that is used during SIP extension registration. When a
device registers, the IP Office SIP Registrar sends a challenge back to the device and
waits for an appropriate response. If the response is not received within this timeout
the registration fails.
The default value is 10.
Auto-create Extn/
User
When this option is selected, the IP Office can automatically create new user and
extension entries in its configuration when a SIP phone registers with the system. If
this method is used for installation, it is important to check that the settings created
match the SIP device. It is also important to deselect this option after installation of the
SIP extension devices.
The default value is off.
Enabling DHCP on the IP Office system
About this task
You can configure theIP Office system to be used as the DHCP server.
Procedure
1. Receive the configuration from the system throughIP Office Manager.
2. Select System.
3. Select the LAN1 or LAN2 tab based on the system LAN interface that you want to use for
supporting SIP extensions.
Deskphone installation in the IP Office environment
20 Installing and Maintaining Avaya E129 SIP Deskphone March 2015
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