Avaya IP Office 9650 User manual

Issued January 9, 2009 – JT Massey 9650 IP-Telephone Page 1 of 4
PhoneQuickReferenceGuide(QRG)
9650 IP-Telephone
PlacingaCall&SendingCallstoCoverage
InternalCalls
1. Pick up the handset or press Speaker, if enabled
2. Dial the 5 digit extension OR use the right-arrow key
to go to the Features-Page, scroll to and Select/Press
Directory or Select/Press Directory if already
displayed
Using the letters on the keypad, spell the individual’s last
name and
»Select/Press Next to scroll through multiple
listings of the same last name
»OR Press (1) after the last name and spell the
first name
Select/Press Make Call
Note: the Phone button will exit the Directory
LocalCalls
1. Pick up the handset or press Speaker, if enabled
2. Dial 9 and 10-digit local number
LongDistanceCalls(Domestic&Canada)
1. Pick up the handset or press Speaker, if enabled
2. Dial 9 + 1 + Area Code and Number
3. Enter the 6-digit Authorization Code when the Recall
Dial Tone (3-beeps & Dial Tone) is heard
LongDistanceCalls(International)
1. Pick up the handset or press Speaker, if enabled
2. Dial 9 + 011 + Country Code and Number
3. Enter the 6-digit Authorization Code when the Recall
Dial Tone (3-beeps & Dial Tone) is heard
SendCallstoCoverage(AssistantorVoiceMail)
Idle Phone
•Your Line
oDepress the Soft Key Send All
•Departmental or other Line
oDepress SAC
Ringing Phone – Depress To VMail
Message Waiting Indicator
Prompt Line
Line/Feature Buttons
Soft Ke
y
s
Phone/Exit Button
Navigation Arrows
Missed Call Log
Indicator, Set ID #, &
Date/Time
Soft Ke
y
Labels
Speaker, Receiver, &
Ringer Volume Control
Speaker/Receiver
Microphone Mute
Headset
Auxiliar
y
Button & Labels
Auxiliary Keys
OK Button
Message/
Call Voice
Mail
Menu
Line/Feature
Appearances
Contacts
Call Lo
g
S
p
eake
r
Auxiliar
y
Button

Issued January 9, 2009 – JT Massey 9650 IP-Telephone Page 2 of 4
TransferringCalls
Features on an Active Line. When a line is active, the
Hold, Conf, Transfer and Drop buttons display in
the Softkey area
For the instructions below where “Dial the Number…” is stated, you
may instead Press either Call Log or Contacts, select a number and
Press OK.
TransferaCall(Blind/PushTransfer)
1. Press Transfer
2. Dial the number to which the call will be transferred
3. Press Complete and Hang Up
To stop the transfer, press Cancel to return to your original party
If you make a dialing error, press Clear to re-enter the number
TransferaCall&Connect/ConferenceParties
1. Press Conf
2. Dial the number to which the call will be transferred
3. Wait for the party to answer, announce call
4. Press Join Introduce Parties and Hang Up
To stop the transfer, press Cancel to return to your original party
If you make a dialing error, press Clear to re-enter the number
TransferaCallinto VoiceMail:
•ForCallsAnsweredThroughCoverage,Call
Pickup,orBridgedLine
1. Verify the caller dialed the number of the desired
party
2. Press Transfer and Enter (#89)
3. Press Complete and Hang Up
•ForCallstoAnotherPartyAnsweredonYourLine
1. Press Transfer
2. Dial the Express Messaging number for the
Voice Mail system of the desired party
USERS ECLH UNIV.
•AUDIX 6-5828 8-9090
•Modular Messaging 6-5930 8-8090
3. Follow the prompts & Press Complete Hang Up
ConferenceCalls
You can have a total of 6 lines on a conference call.
SetupConferenceCalls
1. Have the first participant on the line
2. Press Conf or Add as indicated on screen
3. Dial the next participant
4. Press Join
5. Continue until all parties have been added
DisplayingDropping&MutingPartiesona
Conference
1. To List Parties - Press More Details
2. Scroll to the party using the Navigator buttons
3. To then Mute an Outside Party
»- Press Silence
»Note: The muted party may un-mute
themselves by pressing (#) on their phone.
Press Refresh Silence to re-mute them
ConferencingBetweenTwoLines
1. Place the 1st line on Hold
2. Answer or connect to the 2nd line
3. Press Conf
4. Select/Depress the button of the 1st line
5. Press Join Introduce the Parties
UsingtheCallLogFeatures–Upto100Entries
1. Press the Call Log button to display All Calls
2. Use the arrow keys to move to Missed, Answered or
Outgoing calls
Press Call to call a displayed number
Press Details to view details of the number
Press +Contacts to add this number to your Contacts list
Press More to Delete a number or Clear All to clear the
log
ContactsFeatures–Upto250Entries
ViewContactsDetails
1. Press the Contacts button
2. Select the contact to be viewed or speak the Contact
name for automatic call completion
3. Press Details to view contact information
AddaNewContact
1. Press the Contacts button
2. Press New
3. Enter the name using the dial pad
4. Press Clear to delete all text
5. Use the navigation arrows to scroll to the next field
6. Enter the telephone number (reminder: dial 9 to get
an outside line)
7. Press OK

Issued January 9, 2009 – JT Massey 9650 IP-Telephone Page 3 of 4
EditaContact
1. Press Contacts
2. Select the contact to be edited & Press Edit
3. Select the field to be edited
4. Use the dial pad and soft keys to make changes to the
contact information
5. Press OK
DeleteaContact
1. Press Contacts
2. Select the contact to be deleted
3. Press Delete twice
VoiceDialing
1. Press Contacts
2. Press Voice if it does not have a check mark
indicating that it is already active
3. Speak the name exactly as listed or say “Call” and the
name. If there is more than one number for a person,
you can say their name followed by “at Home,”
“Mobile,” “Office,” or “Work.”
4. Once Voice Dialing is activated, you Press Contacts,
hear a tone, and say the name, going forward
MiscellaneousTelephoneOperations,
Options,andInformation
PlacingaCallonHoldandAnsweringAnotherCall
1. When a call is received, the cursor/highlight on the
display moves to the line/button appearance of the
incoming call. This allows you to be automatically
connected to the call when you lift the receiver or press
the Speaker button
2. If you are already on a call, your choices are:
1. Hold the existing call and answer the new call
•Depress the Ans-Hold button
2. End/Drop the existing call and answer the new call
•Depress the Ans-Drop button
3. Send the new call to Coverage
•Depress the To VMail button
4. Ignore the new call and silence the ring tone
•Depress the Ignore button
SpeedDialButtons
1. Speed Dial (SD) buttons are those which you can
program to dial numbers. This provides additional
automatic calling capability to the native Contacts
feature of the phone.
2. Only one telephone number per button can be
configured. A maximum of 16-digits may be entered
per button
3. Programming Summary:
•Get a Dial Tone and dial (#80) – the # sign must be
dialed
•Use the left/right arrow keys to navigate to the
Features Page if the button to be programmed is
not displayed
•Navigate to the SD button to be programmed and
either select it or Depress OK
•Depress (9 for calls outside the system) and the
number to be called as you would normally dial it
•Re-Depress the SD button being programmed
•Hang up
•Press Phone (exit)
4. To Place a call:
•Press the SD button desired
5. Speed Dial buttons may be labeled with a name using
the Labeling feature detailed below
Busy Buttons
1. Busy buttons are those which have been configured at
the request of your Telephone Administrator to
illuminate when the associate phone is in use. This
allows you to see when someone in your office is on
the phone
2. When depressed, the button calls the associated station
3. Busy buttons may be labeled with a name using the
Labeling feature detailed below
4. A busy button’s lamp blinks at 60 Interruptions per
Minute when the associated station calls you

Issued January 9, 2009 – JT Massey 9650 IP-Telephone Page 4 of 4
LabelingSD&BusyButtons
1. The Label feature provides the ability to customize the
label (13 characters Maximum regular Feature buttons
and 7-9 Characters for Auxiliary buttons). To do this:
•Press Menu
•Select Options & Settings and Depress OK
•Navigate to Applications Settings and Depress OK
•Navigate to Personalized Labels and Depress OK
•Navigate to the SD or Busy button to be labeled
and Depress it
•Using the Touchtone Dial, enter the desired name
In the New Label field
oUse the More button to receive Soft-Key
options for changing the characters to
Symbols, and Characters:
Abc (Mixed Case, 123 (Numbers),
abc (Lower Case), ABC (Upper
Case)
•Press Save when finished
•Observe Backup In Progress, Backup Successful
on the top line of the display indicating that your
changes have been successfully backed up to the
central server. Report any failures to your
Telephone Administrator
ForwardanExtension
1. Get Dial Tone on the extension to be forwarded
2. Press *2 and the extension to where the phone will be
forwarded (typically interoffice only)
3. To deactivate forwarded calls, get Dial Tone on the
line that was forwarded
4. Press #22
Note: If your calls are not answered at the forwarded-to
station or if the forwarded-to station is busy, your calls will
be re-directed to your Coverage Path, e.g. to Voice Mail or to
Assistant then Voice Mail.
Telecommuting&MobilityFeatures
To obtain the following features, please contact the Customer
Care Center:
•EC500 (Extension to Cellular)
•IP Softphone
•Personal Meet-Me Conference (6-Party Maximum)
•Remote control of EC500, Forwarding, & Send-Calls
ExtensionFormatandInter-officeDialing:
•You must dial 5-digits when calling extensions
•Direct Dial Numbers are:
DIRECT DIAL EXTENSION/5-DIGIT DIAL
404-251-xxxx 1-xxxx
404-712-xxxx 2-xxxx
770-784-xxxx 4-xxxx
404-616-xxxx 5-xxxx
404-686-xxxx 6-xxxx
404-727-xxxx 7-xxxx
404-778-xxxx 8-xxxx
Signals&DisplayInformation:
Rings
•one-short ring a call from another extension
•one-short tone an intercom call
•two-short rings a call from outside the system
•three-short rings a priority call
Display Information (Partial Summary)
•dCalled party did not answer & Coverage sent the
call to you
•fThe call is being forwarded to you
•sCalled party has Send-Calls active & Coverage sent
the call to you
•rt The ringing call is a previously parked call that is
returning
SetIDandCallLogDisplay
The top of the display provides the Set ID (88049 shown) and
the number of new calls recorded in the log (2-calls shown) in
the left corner
ImportantPhoneNumbers
Customer Care Center – 404-727-2323
Please see http://it.emory.edu/telephones for other Telephone
Quick Reference Guides (QRGs) and Detailed Telephone
Instructions
Please see http://it.emory.edu/voicemail for QRGs on Voice
Mail