Mitel MiVoice 6940 User manual

QUICK REFERENCE GUIDE
DIRECTORY
SOFTKEYS
GOODBYE
PROGRAMMABLE KEYS
REDIAL
HOLD
MUTE
SPEAKER/HEADSET
CALL HISTORY
VOICEMAIL
SETTINGS
VOLUME
Quick Reference Guide
Place a Call
• Dial the number from the keypad and tap
the Dial softkey.
• Press the key, and at the dial tone,
enter the number.
• Tap the Call Appearance programmable key and at the
dial tone, enter the number.
From Directory
1. Press the key to access the Directory.
2. Tap the respective contacts folder and scroll through
the contacts.
OR
Tap the search field, enter characters using the
on-screen keypad and tap the Enter key.
3. When the contact is highlighted, tap the Dial softkey to
place a call using the entry’s default phone number.
OR
To place a call to a dierent phone number defined
for the entry (for example, a mobile number), tap
the icon to access the contact card screen, and
then tap the phone number to dial.
MIVOICE 6940 IP PHONE FOR
MICLOUD CONNECT
Mute/Unmute a Call
• Press the key while on an active
call to mute the microphone for your
handset, headset, or speaker.
• Press the key again to unmute the audio.
End a Call
• Place the handset back in its cradle.
• Tap the Drop softkey.
• Press the key.
Answer a Call
• Lift the handset, press the Answer
softkey.
• Press the key for handsfree
operation.

3-Way Conferencing
1. While on an active call with one of the
contacts with whom you want to create
a conference, tap the Conference
softkey. The active call is placed on
hold.
2. Enter the conference target’s number and tap the
Consult softkey.
3. Wait for an answer and then tap the Conference
softkey to complete the 3-way conference call.
Redial
• Press the key twice in quick
succession to redial the last dialed
number.
• Press the key once to access a list of recently
dialed numbers. Scroll through the entries and select
a number. Tap the Dial softkey to redial the selected
number.
Hold/Resume a Call
• To place an active call on hold, press
the key. The LED flashes on
the respective Call Appearance
programmable key.
• To resume the call, press the key again or tap
the respective Call Appearance programmable key.
Voicemail
Contact your System Administrator to
configure voicemail.
When voicemail is enabled, the Message
Waiting Indicator (MWI) LED on the phone flashes red
and the icon displays on the status bar indicating
that voicemail messages are available.
You can access your voicemail service by pressing the
key.
Transfer a Call
1. While on an active call with the party you
wish to transfer, tap the Transfer softkey.
The active call is placed on hold.
2. Enter the transfer recipient’s number and tap the
Transfer softkey.
Picking Up a Call
With appropriate permissions (set by your
Mitel administrator), you can pick up a call
that is ringing on another extension.
1. Touch the Pickup softkey.
2. Dial the extension number.
The call is now an active call on your extension.
Parking/Unparking a Call
With appropriate permissions (set by
your Mitel administrator), you can park
a connected call on another extension
and you can unpark that call and return
it to your extension.
To Park a call:
1. While the call is active, touch the Park softkey.
2. Dial the extension number.
The call is now parked on the designated extension.
To Unpark a call:
1. Touch the Unpark softkey.
2. Dial the extension number.
The call is now returned to your extension.
Common Star Codes
Park a call +*11+ extension
Unpark a call *12 + extension
Pick up a Remote Extension *13 + extension
Pick up the Night Bell *14
Use the Intercom *15+ extension
Barge In *16 + extension
Silent Monitor *17+ extension
Toggle Hunt Group status *18+ Hunt Group’s extension
Whisper Page *19+ extension
Silent Coach *22 + extension

More Information
For details on all the available features and options, refer to the
MiVoice 6940 IP Phone User Guide for MiCloud Connect.
mitel.com
© Copyright 2019, Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trademarks of Mitel Networks Corporation.
Any reference to third party trademarks are for reference only and Mitel makes no representation of ownership of these marks. 58015775 REV01
Changing Availability State
You can set six distinct availability states for
your extension:
• Available (default) • Extended Absence
• In a meeting • Custom
• Out of oce • Do not disturb
To change your active availability state:
1. Press the State softkey.
The active state is indicated.
2. Press the left or right navigation key to scroll to the
preferred availability state.
3. Press the Save softkey.
The availability state for your phone changes to the
selected state.
Softkeys
Pickup Allows user to pick-up another ringing extension.
Park/Unpark Allows user to place call on remote hold to another extension or retrieve
a call held remotely.
Answer Answers call on speaker or headset.
To VM Forwards incoming calls directly to voicemail.
Merge Joins calls together in conference.
Transfer or conference Completes “blind” connection.
Drop Disconnects selected party on conference call.
More Displays more options on screen.
Cancel Returns display screen to previous setting or cancels initiated function.
Ignore Sends busy signal to the caller and terminates the call.
Silence Silence ringtone and handle call with configured call-handling rules.