Avaya J139 Guide

Using Avaya J139 SIP IP Phone in Avaya
Aura®
Release 4.0.8
Issue 1
February 2021

© 2020-2021, Avaya Inc.
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Note
Using a cell, mobile, or GSM phone, or a two-way radio in close
proximity to an Avaya IP telephone might cause interference.
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ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD
(“AVC VIDEO”) AND/OR (II) DECODE AVC VIDEO THAT WAS
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Compliance with Laws
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Preventing Toll Fraud
“Toll Fraud” is the unauthorized use of your telecommunications
system by an unauthorized party (for example, a person who is not a
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company's behalf). Be aware that there can be a risk of Toll Fraud
associated with your system and that, if Toll Fraud occurs, it can
result in substantial additional charges for your telecommunications
services.
Avaya Toll Fraud intervention
If You suspect that You are being victimized by Toll Fraud and You
need technical assistance or support, call Technical Service Center
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Regulatory Statements
Australia Statements
Handset Magnets Statement:
Danger:
The handset receiver contains magnetic devices that can
attract small metallic objects. Care should be taken to avoid
personal injury.
Industry Canada (IC) Statements
RSS Standards Statement

This device complies with Industry Canada licence-exempt RSS
standard(s). Operation is subject to the following two conditions:
1. This device may not cause interference, and
2. This device must accept any interference, including
interference that may cause undesired operation of the
device.
Le présent appareil est conforme aux CNR d'Industrie Canada
applicables aux appareils radio exempts de licence. L'exploitation est
autorisée aux deux conditions suivantes:
1. L'appareil ne doit pas produire de brouillage, et
2. L'utilisateur de l'appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est susceptible
d'en compromettre le fonctionnement.
Radio Transmitter Statement
Under Industry Canada regulations, this radio transmitter may only
operate using an antenna of a type and maximum (or lesser) gain
approved for the transmitter by Industry Canada. To reduce potential
radio interference to other users, the antenna type and its gain
should be so chosen that the equivalent isotropically radiated power
(EIRP) is not more than that necessary for successful
communication.
Conformément à la réglementation d'Industrie Canada, le présent
émetteur radio peut fonctionner avec une antenne d'un type et d'un
gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie
Canada. Dans le but de réduire les risques de brouillage
radioélectrique à l'intention des autres utilisateurs, il faut choisir le
type d'antenne et son gain de sorte que la puissance isotrope
rayonnée équivalente ne dépasse pas l'intensité nécessaire à
l'établissement d'une communication satisfaisante.
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme
NMB-003 du Canada.
Radiation Exposure Statement
This equipment complies with FCC & IC RSS102 radiation exposure
limits set forth for an uncontrolled environment. This equipment
should be installed and operated with minimum distance 20cm
between the radiator & your body. This transmitter must not be co-
located or operating in conjunction with any other antenna or
transmitter.
Cet équipement est conforme aux limites d'exposition aux
rayonnements ISEDétablies pour un environnement non contrôlé.
Cet équipement doit être installé et utilisé avec un minimum de 20
cm de distance entre la source de rayonnement et votre corps.
This product meets the applicable Innovation, Science and Economic
Development Canada technical specifications.
Japan Statements
Class B Statement
This is a Class B product based on the standard of the VCCI Council.
If this is used near a radio or television receiver in a domestic
environment, it may cause radio interference. Install and use the
equipment according to the instruction manual.
Denan Power Cord Statement
Danger:
Please be careful of the following while installing the
equipment:
• Please only use the connecting cables, power cord, and
AC adapters shipped with the equipment or specified by
Avaya to be used with the equipment. If you use any
other equipment, it may cause failures, malfunctioning,
or fire.
• Power cords shipped with this equipment must not be
used with any other equipment. In case the above
guidelines are not followed, it may lead to death or
severe injury.
本製品を安全にご使用頂くため、以下のことにご注意ください。
•接続ケーブル、電源コード、AC アダプタなどの部品は、必ず
製品に同梱されております添付品または指定品をご使用くだ
さい。添付品指定品以外の部品をご使用になると故障や動作
不良、火災の原因となることがあります。
•同梱されております付属の電源コードを他の機器には使用し
ないでください。上記注意事項を守らないと、死亡や大怪我
など人身事故の原因となることがあります。
México Statement
The operation of this equipment is subject to the following two
conditions:
1. It is possible that this equipment or device may not cause
harmful interference, and
2. This equipment or device must accept any interference,
including interference that may cause undesired operation.
La operación de este equipo está sujeta a las siguientes dos
condiciones:
1. Es posible que este equipo o dispositivo no cause
interferencia perjudicial y
2. Este equipo o dispositivo debe aceptar cualquier
interferencia, incluyendo la que pueda causar su operación
no deseada.
Brazil Statement
Este equipamento não tem direito à proteção contra interferência
prejudicial e não pode causar interferência em sistemas devidamente
autorizados
Power over Ethernet (PoE) Statement
This equipment must be connected to PoE networks without routing
to the outside plant.
U.S. Federal Communications Commission (FCC) Statements
Compliance Statement
The changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate
the equipment.
To comply with the FCC RF exposure compliance requirements, this
device and its antenna must not be co-located or operating to
conjunction with any other antenna or transmitter.
This device complies with part 15 of the FCC Rules. Operation is
subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received,
including interferences that may cause undesired
operation.
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designated to provide reasonable protection against
harmful interferences in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interferences to radio or
television reception, which can be determined by turning the

equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for
help.
Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth
for an uncontrolled environment . This equipment should be installed
and operated with minimum distance of 8 in or 20 cm between the
radiator and your body. This transmitter must not be co-located or
operating in conjunction with any other antenna or transmitter.
ENERGY STAR® compliance statement
As an ENERGY STAR partner, Avaya Inc. has determined that this
product meets the ENERGY STAR guidelines for energy efficiency.
Information on the ENERGY STAR program can be found at
www.energystar.gov. ENERGY STAR and the ENERGY STAR mark
are registered trademarks owned by the U.S. Environmental
Protection Agency.
EU Countries
General Safety Warning
• Use only the Avaya approved Limited Power Source power
supplies specified for this product.
• Ensure that you:
- Do not operate the device near water.
- Do not use the device during a lightning storm.
- Do not report a gas leak while in the vicinity of the leak.
- For Accessory Power Supply in Avaya J100 Series IP
Phones– Use Only Limited Power Supply Phihong
Technology Co. Ltd. Model: PSAC12R-050, Output: 5VDC,
2.4A.
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Avaya is a registered trademark of Avaya Inc.
All non-Avaya trademarks are the property of their respective owners.
Linux® is the registered trademark of Linus Torvalds in the U.S. and
other countries.
Device Usage Consent
By using the Avaya device you agree that Avaya, from time to time,
may collect network and device data from your device and may use
such data in order to validate your eligibility to use the device.

Contents
Chapter 1: Introduction.......................................................................................................... 11
Purpose................................................................................................................................ 11
Chapter 2: Avaya J139 phones overview............................................................................. 12
Phone overview.................................................................................................................... 12
Physical layout of a J139 IP Phone................................................................................... 14
Connection jacks for J139 IP Phone................................................................................. 16
Optional components....................................................................................................... 18
Supported features.......................................................................................................... 18
Chapter 3: Getting started...................................................................................................... 20
Entering the provisioning details............................................................................................. 20
Identifying the device type during phone boot-up...................................................................... 21
Logging in to your phone........................................................................................................ 21
Logging out of your phone...................................................................................................... 22
Locking your phone............................................................................................................... 22
Unlocking your phone ........................................................................................................... 23
Chapter 4: Navigation............................................................................................................. 24
Cursor navigation.................................................................................................................. 24
Navigation cluster............................................................................................................ 24
Text input.............................................................................................................................. 25
Line keys.............................................................................................................................. 26
Main menu............................................................................................................................ 26
General phone icons............................................................................................................. 27
Presence icons..................................................................................................................... 28
Multiple Level Precedence and Preemption icons.................................................................... 29
Chapter 5: Handling incoming calls...................................................................................... 30
Answering a call.................................................................................................................... 30
Answering a call when on another call..................................................................................... 30
Handling calls and conferences using Multiple Device Access.................................................. 31
Ignoring a call....................................................................................................................... 31
Declining a call...................................................................................................................... 32
Chapter 6: Handling outgoing calls...................................................................................... 33
Making a call by using the manual dial mode........................................................................... 33
Making a call by using the auto-dial mode............................................................................... 33
Redialing a number............................................................................................................... 34
Making a call by using speed dial............................................................................................ 34
Making a call from the local Сontacts list................................................................................. 35
Making a call from the corporate database Сontacts list........................................................... 35
Making an international call.................................................................................................... 35
Emergency call..................................................................................................................... 36
February 2021 Using Avaya J139 SIP IP Phone in Avaya Aura®6
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Making an emergency call................................................................................................ 36
Chapter 7: Call related features............................................................................................. 37
Muting and unmuting a call..................................................................................................... 37
Placing a call on hold and resuming the call............................................................................ 37
Chapter 8: Managing Recents............................................................................................... 38
Call log................................................................................................................................. 38
Making a call from Recents.................................................................................................... 38
Viewing the Recents details................................................................................................... 38
Deleting a call record from Recents........................................................................................ 39
Clearing the Recents list........................................................................................................ 40
Chapter 9: Managing Contacts.............................................................................................. 41
Adding a new contact............................................................................................................ 41
Adding a contact from the Recents list.................................................................................... 42
Editing a contact.................................................................................................................... 42
Doing a quick search for a contact.......................................................................................... 42
Viewing the contact details..................................................................................................... 43
Searching for a contact.......................................................................................................... 44
Combining contacts............................................................................................................... 44
Deleting a contact.................................................................................................................. 45
Creating a local Сontacts group.............................................................................................. 45
Adding a contact to the local group......................................................................................... 46
Removing a contact from the local group................................................................................. 46
Assigning a ringtone to a contact............................................................................................ 47
LDAP Directory..................................................................................................................... 47
Setting LDAP Directory as the contact search source......................................................... 48
Searching LDAP contacts................................................................................................ 48
Chapter 10: Managing conference calls............................................................................... 50
Adding a person to an active call............................................................................................ 50
Adding a person on hold to a conference call........................................................................... 50
Putting a conference call on hold and resuming a call............................................................... 51
Dropping or Disconnecting the last participant from a conference call........................................ 51
Viewing the details of a conference......................................................................................... 52
Chapter 11: Advanced features............................................................................................. 53
Accessing the Features screen............................................................................................... 53
Active call shortcut keys......................................................................................................... 53
Making a call transfer with a shortcut key.......................................................................... 54
Making a conference call with a shortcut key..................................................................... 54
Activating Send All Calls........................................................................................................ 55
Activating the screen saver.................................................................................................... 56
Autodialing a pre-assigned number......................................................................................... 56
Automatic Callback................................................................................................................ 56
Setting up Automatic Callback.......................................................................................... 56
Blocking your extension from displaying during calls................................................................ 57
Contents
February 2021 Using Avaya J139 SIP IP Phone in Avaya Aura®7
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Busy Indicator....................................................................................................................... 57
Busy Indicator icons and LED indication............................................................................ 58
Busy Indicator call operations........................................................................................... 58
Call Transfer to a monitored user...................................................................................... 58
Calendar............................................................................................................................... 59
Accessing calendar......................................................................................................... 60
Configuring the Microsoft® Exchange Server calendar........................................................ 60
Reviewing your Calendar event........................................................................................ 61
Call forwarding...................................................................................................................... 62
Forwarding a call to another extension.............................................................................. 62
Setting enhanced call forwarding...................................................................................... 63
Call forwarding to your cell phone using EC500....................................................................... 64
Call Parking.......................................................................................................................... 65
Parking a call.................................................................................................................. 65
Unparking a call.............................................................................................................. 65
Call Pickup........................................................................................................................... 66
Answering a call for a Call Pickup group member............................................................... 66
Answering a call in the same Call Pickup group................................................................. 67
Answering a call using the extension number.................................................................... 67
Call Transfer......................................................................................................................... 67
Making a consultative transfer.......................................................................................... 68
Making a blind transfer..................................................................................................... 68
Calling in your intercom group................................................................................................ 69
Crisis alert station.................................................................................................................. 69
Acknowledging the crisis alert.......................................................................................... 70
Emergency caller information........................................................................................... 71
Stopping the crisis alert.................................................................................................... 71
Acknowledging the crisis alert after an error in the first acknowledgment.............................. 71
Displaying your extension on outgoing calls............................................................................. 72
Excluding others from bridging on to your call.......................................................................... 72
Extending a call to your cell phone.......................................................................................... 73
Interrupting a call with a whisper page..................................................................................... 73
Limit Incoming Calls.............................................................................................................. 74
Activating Limit Incoming Calls......................................................................................... 74
Deactivating Limit Incoming Calls..................................................................................... 75
Long-term acoustic exposure protection.................................................................................. 75
Configuring Long term acoustic protection......................................................................... 75
Making a priority call.............................................................................................................. 76
Making a call using URI dialing............................................................................................... 77
Multiple Device Access.......................................................................................................... 77
Multicast Paging.................................................................................................................... 78
Sending a multicast page................................................................................................. 78
No Hold Conference.............................................................................................................. 79
Contents
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Adding a participant to no hold conference........................................................................ 79
Precedence call.................................................................................................................... 80
Making a precedence call by using the Main menu............................................................. 80
Making a precedence call by using dial plan configuration.................................................. 80
Pre-configuration of keys....................................................................................................... 81
Presence.............................................................................................................................. 81
Viewing the Presence status of your contacts.................................................................... 81
Retrieving a voice message................................................................................................... 82
Shared control...................................................................................................................... 82
SLA Mon™ ........................................................................................................................... 83
Tracing a malicious call.......................................................................................................... 83
Team Button......................................................................................................................... 84
Answering an active call on a monitored extension............................................................. 85
Viewing the status of monitored stations............................................................................ 85
Speed dialing to a monitored extension............................................................................. 85
Transferring a call to a monitored phone............................................................................ 86
Monitoring other extensions at a glance............................................................................ 86
Using a Guest Login.............................................................................................................. 87
Chapter 12: Customization.................................................................................................... 88
Phone.................................................................................................................................. 88
Setting the dialing mode................................................................................................... 88
Displaying сall timers....................................................................................................... 88
Setting key repeat delay................................................................................................... 89
Setting redial options....................................................................................................... 89
Assigning speed dial entries............................................................................................. 90
Setting Mute alert............................................................................................................ 90
Visual alerting................................................................................................................. 91
Setting call pickup indication............................................................................................ 91
Customizing phone keys.................................................................................................. 92
Restoring customized keys to default................................................................................ 93
Applications.......................................................................................................................... 93
Enabling the Away timer.................................................................................................. 93
Enabling phone auto-lock................................................................................................. 94
Turning call history on and off........................................................................................... 94
Microsoft® Exchange account integration........................................................................... 95
Entering Microsoft® Exchange credentials for basic authentication....................................... 95
Entering Microsoft® Exchange credentials for OAuth authentication..................................... 96
Enabling and disabling Microsoft® Exchange contact integration......................................... 97
Calendar settings............................................................................................................ 97
Activating Do not disturb................................................................................................ 100
Redirecting calls when Do Not Disturb is active................................................................ 100
Audio.................................................................................................................................. 101
Turning automatic gain control on or off........................................................................... 101
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Selecting audio path...................................................................................................... 102
Turning button clicks on and off...................................................................................... 102
Turning error tones on and off........................................................................................ 102
Enabling wireless headset bidirectional signaling............................................................. 103
Configuring hearing aid compatibility............................................................................... 103
Setting a headset profile................................................................................................ 104
Setting headset mic level............................................................................................... 105
Setting a personalized ringtone...................................................................................... 105
Display............................................................................................................................... 106
Changing the background image.................................................................................... 106
Changing the screen saver............................................................................................. 106
Setting the screen saver details...................................................................................... 107
Setting the backlight timer.............................................................................................. 107
Adjusting the brightness of a phone screen..................................................................... 108
Setting the display language.......................................................................................... 108
Adjusting phone screen width......................................................................................... 108
Setting the date format................................................................................................... 109
Setting the time format................................................................................................... 109
Setting the time zone..................................................................................................... 110
Setting the text size....................................................................................................... 110
Recording audio parameters ................................................................................................ 111
Chapter 13: Phone update.................................................................................................... 112
Updating your phone............................................................................................................ 112
Checking your phone periodic automatic update.................................................................... 112
Chapter 14: Maintenance...................................................................................................... 114
Limited access during failover............................................................................................... 114
Recording audio parameters ................................................................................................ 115
Viewing the Product ID......................................................................................................... 115
Viewing the Device type....................................................................................................... 116
Viewing the Server type....................................................................................................... 116
Chapter 15: Resources......................................................................................................... 117
Documentation.................................................................................................................... 117
Finding documents on the Avaya Support website............................................................ 119
Avaya Documentation Center navigation......................................................................... 119
Viewing Avaya Mentor videos............................................................................................... 120
Support.............................................................................................................................. 121
Contents
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Chapter 1: Introduction
Purpose
This document describes the features of the Avaya J139 IP Phone and also provides instructions
on how to use this phone.
This document is for end users.
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Chapter 2: Avaya J139 phones overview
Phone overview
Avaya J139 IP Phone is a phone for business communications.
The phone has a color display.
Physical specifications
• 4 buttons with red and green dual LEDs
• 320 x 240 pixel display
• Dual-position stand, optional wall mount stand
• Gigabit Ethernet (10/100/1000 Mbps) line interface
• Second Gigabit Ethernet (10/100/1000 Mbps) interface
• PoE Class 1, supports 802.3az, optional AC to 5V adapter
• Four call appearances
• Four soft keys
• Hard buttons for phone:
- Contacts
- Recents
- Navigation cluster
- Headset
- Speaker
- Volume
- Mute
- Main menu
- Phone key
• LED buttons for phone:
- Messages
- Recents
- Headset
- Speaker
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- Mute
Phone overview
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Physical layout of a J139 IP Phone
Avaya J139 phones overview
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No. Name Description
1 Beacon LED Provides visual alerts for the following:
• Incoming call
• Voice mail
2 Phone display Displays two areas:
1. Top Bar: It is always visible, displays communication and device
status, and time and date.
2. Application area displays the following:
• Application header: It displays the context specific application
title, and one or more subtitles. Depending on the appearance
type and the call state, the header displays details of the call.
• Application content area: it displays menus, lists, pop-up
windows, images, or other application content.
• Softkey labels area: it displays labels with information about
the state of the Soft Key buttons.
3 Line Keys Used to select the corresponding rows. Each line key has a LED that
displays the following visual alerts:
• Red light: disabled features.
• Green light: incoming call and enabled features.
• Red and green light: phone is off-hook.
4 Softkeys Used to select the corresponding label of context-specific actions.
5, 7 Navigation cluster Used to navigate on the Phone screen.
•Up and Down arrow keys: to scroll up and down.
•Right and Left arrow keys: to move cursor in the text input field,
and to toggle values in the selection fields.
•OK button: to select the action assigned to the first soft key.
11 Voicemail Used to dial the configured voice mail number to receive a voice
message.
12 Headset Used to toggle your call from the speaker to headset.
13 Speaker Used to turn on the speaker.
14 Volume Used to adjust volume of a handset, a speaker, or a ringtone.
• (+): To increase the volume.
• (-): To decrease the volume.
15 Mute Button Used to mute and unmute the outgoing audio.
16 Handset Used to receive and make calls
Application keys provide direct access to the corresponding applications:
Phone overview
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No. Application keys Description
6 Phone key Displays the Phone screen.
8 Main menu Displays the list of options, such as Features, Applications,
Settings, Network information, Administration, and About.
9 Contacts Displays the entries in your Contacts list.
10 Recents Displays call history list.
Connection jacks for J139 IP Phone
The following image illustrates the connection jacks that are present on the back panel of Avaya
J139 IP Phone.
The image schematically describes which device to connect to which jack.
Avaya J139 phones overview
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134 5
2
No. Name Description
1 5V DC Jack To connect the power supply.
2 Network port To connect the Ethernet cable.
3 PC port To connect the computer.
4 Headset Jack To connect the headset.
5 Handset Jack To connect the handset.
Phone overview
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Optional components
You can use the following optional components with the phone:
• PSAC12R–050 – 5V DC Power adapter
• GSPPoE - Avaya 48V PoE power inserter
Supported features
The following table shows the features supported in Avaya J139 IP Phone:
Features Supported
Attended Transfer Yes
Automatic Call Back Yes
Bridge Call Appearance No
Call Forward Yes
Long-term acoustic exposure protection Yes
Call Park / Unpark Yes
Call Pickup Yes
Contact Center (CC Elite) No
Contacts Yes
Conference calls Yes
Conference List Roster No
Dial Intercom No
Dial mode Yes
Display Presence Yes
Do Not Disturb Yes
EC500 Yes
EHS (Headset Control) Yes
Enhanced Call Forward No
Exclusion No
Emergency dialing when user not logged in Yes
Guest Login Yes
Hunt Group Busy No
Malicious Call Trace (MCT) Yes
MLPP Yes
Multiple Device Access (MDA) Yes
Table continues…
Avaya J139 phones overview
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Features Supported
LNCC No
Presence Yes
Priority Call No
Redial from list No
Shared Control Yes
Speed Dial Yes
Team Button No
Unattended Transfer Yes
Whisper Page No
Phone overview
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Chapter 3: Getting started
Entering the provisioning details
About this task
Enter the provisioning server address if the phone prompts, for example, when you connect to the
network for the first time.
Before you begin
Obtain the provisioning server address from the system administrator.
Procedure
1. When you boot the phone for the first time, the Auto Provisioning screen displays Do you
want to activate Auto Provisioning now?, press one of the following:
•Yes: To connect to the Device Enrollment Services server to obtain the provisioning
server address and ignore the provisioning server address from the DHCP.
•No: To obtain the provisioning server address from the DHCP server.
In case of a time out, and the DHCP does not provide the provisioning server address, the
phone selects Yes.
If the connection to Device Enrollment Services is successful, and the phone receives the
provisioning server address, the phone continues to boot and not prompt you for the
provisioning server address.
If the connection to Device Enrollment Services is successful, and the phone does not
receive the provisioning server address from Device Enrollment Services, the phone
prompts you for a Numeric Enrollment code. Contact your administrator for a numeric
enrollment code. When you enter the valid numeric enrollment code, the phone continues
to boot and not prompt you for the provisioning server address.
If you do not have a numeric enrollment code, press Cancel. The phone continues to boot
using the DHCP.
The phone displays the Starting message. If the phone does not receive the
provisioning server address from the Device Enrollment Services or the DHCP server, the
phone displays the Enter provisioning details screen.
2. On Enter provisioning details screen, press one of the following:
•Config: To enter the provisioning server address.
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