Avaya J189 Guide

Using Avaya J189 IP Phone H.323
Release 6.8.5
Issue 2
April 2022

© 2020-2022, Avaya Inc.
All Rights Reserved.
Note
Using a cell, mobile, or GSM phone, or a two-way radio in close
proximity to an Avaya IP telephone might cause interference.
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information regarding support for this product while under warranty is
available to Avaya customers and other parties through the Avaya
Support website: https://support.avaya.com/helpcenter/
getGenericDetails?detailId=C20091120112456651010 under the link
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THE FOLLOWING APPLIES ONLY IF YOU PURCHASE AN AVAYA
HOSTED SERVICE SUBSCRIPTION FROM AVAYA OR AN AVAYA
CHANNEL PARTNER (AS APPLICABLE), THE TERMS OF USE
FOR HOSTED SERVICES ARE AVAILABLE ON THE AVAYA
WEBSITE, HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO UNDER
THE LINK “Avaya Terms of Use for Hosted Services” OR SUCH
SUCCESSOR SITE AS DESIGNATED BY AVAYA, AND ARE
APPLICABLE TO ANYONE WHO ACCESSES OR USES THE
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SERVICE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON
BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE
DOING SO (HEREINAFTER REFERRED TO INTERCHANGEABLY
AS “YOU” AND “END USER”), AGREE TO THE TERMS OF USE. IF
YOU ARE ACCEPTING THE TERMS OF USE ON BEHALF A
COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT
YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THESE
TERMS OF USE. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF
YOU DO NOT WISH TO ACCEPT THESE TERMS OF USE, YOU
MUST NOT ACCESS OR USE THE HOSTED SERVICE OR
AUTHORIZE ANYONE TO ACCESS OR USE THE HOSTED
SERVICE.
Licenses
THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA
WEBSITE, HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO,
UNDER THE LINK “AVAYA SOFTWARE LICENSE TERMS (Avaya
Products)” OR SUCH SUCCESSOR SITE AS DESIGNATED BY
AVAYA, ARE APPLICABLE TO ANYONE WHO DOWNLOADS,
USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED
FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AVAYA
CHANNEL PARTNER (AS APPLICABLE) UNDER A COMMERCIAL
AGREEMENT WITH AVAYA OR AN AVAYA CHANNEL PARTNER.
UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING,
AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE
WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA
AFFILIATE OR AN AVAYA CHANNEL PARTNER; AVAYA
RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU
AND ANYONE ELSE USING OR SELLING THE SOFTWARE
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USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO,
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YOU ARE INSTALLING, DOWNLOADING OR USING THE
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INTERCHANGEABLY AS “YOU” AND “END USER”), AGREE TO
THESE TERMS AND CONDITIONS AND CREATE A BINDING
CONTRACT BETWEEN YOU AND AVAYA INC. OR THE
APPLICABLE AVAYA AFFILIATE (“AVAYA”).
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described below, with the exception of Heritage Nortel Software, for
which the scope of the license is detailed below. Where the order
documentation does not expressly identify a license type, the
applicable license will be a Designated System License as set forth
below in the Designated System(s) License (DS) section as
applicable. The applicable number of licenses and units of capacity
for which the license is granted will be one (1), unless a different
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to be accessed by multiple users. “Instance” means a single copy of
the Software executing at a particular time: (i) on one physical
machine; or (ii) on one deployed software virtual machine (“VM”) or
similar deployment.
License types
Designated System(s) License (DS). End User may install and use
each copy or an Instance of the Software only: 1) on a number of
Designated Processors up to the number indicated in the order; or 2)
up to the number of Instances of the Software as indicated in the
order, Documentation, or as authorized by Avaya in writing. Avaya
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Business in December 2009. The Heritage Nortel Software is the
software contained within the list of Heritage Nortel Products located
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Heritage Nortel Software provided hereunder solely to the extent of
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purpose specified in the Documentation, and solely as embedded in,
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Charges for Heritage Nortel Software may be based on extent of
activation or use authorized as specified in an order or invoice.

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materials on this site, the Documentation, Software, Hosted Service,
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unless expressly authorized by Avaya. Unauthorized reproduction,
transmission, dissemination, storage, and or use without the express
written consent of Avaya can be a criminal, as well as a civil offense
under the applicable law.
Virtualization
The following applies if the product is deployed on a virtual machine.
Each product has its own ordering code and license types. Unless
otherwise stated, each Instance of a product must be separately
licensed and ordered. For example, if the end user customer or
Avaya Channel Partner would like to install two Instances of the
same type of products, then two products of that type must be
ordered.
Third Party Components
“Third Party Components” mean certain software programs or
portions thereof included in the Software or Hosted Service may
contain software (including open source software) distributed under
third party agreements (“Third Party Components”), which contain
terms regarding the rights to use certain portions of the Software
(“Third Party Terms”). As required, information regarding distributed
Linux OS source code (for those products that have distributed Linux
OS source code) and identifying the copyright holders of the Third
Party Components and the Third Party Terms that apply is available
in the products, Documentation or on Avaya’s website at: https://
support.avaya.com/Copyright or such successor site as designated
by Avaya. The open source software license terms provided as Third
Party Terms are consistent with the license rights granted in these
Software License Terms, and may contain additional rights benefiting
You, such as modification and distribution of the open source
software. The Third Party Terms shall take precedence over these
Software License Terms, solely with respect to the applicable Third
Party Components to the extent that these Software License Terms
impose greater restrictions on You than the applicable Third Party
Terms.
The following applies only if the H.264 (AVC) codec is distributed with
the product. THIS PRODUCT IS LICENSED UNDER THE AVC
PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A
CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE
REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH
THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC
VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A
PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO
PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS
GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE.
ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA,
L.L.C. SEE HTTP://WWW.MPEGLA.COM.
Service Provider
THE FOLLOWING APPLIES TO AVAYA CHANNEL PARTNER’S
HOSTING OF AVAYA PRODUCTS OR SERVICES. THE PRODUCT
OR HOSTED SERVICE MAY USE THIRD PARTY COMPONENTS
SUBJECT TO THIRD PARTY TERMS AND REQUIRE A SERVICE
PROVIDER TO BE INDEPENDENTLY LICENSED DIRECTLY FROM
THE THIRD PARTY SUPPLIER. AN AVAYA CHANNEL PARTNER’S
HOSTING OF AVAYA PRODUCTS MUST BE AUTHORIZED IN
WRITING BY AVAYA AND IF THOSE HOSTED PRODUCTS USE
OR EMBED CERTAIN THIRD PARTY SOFTWARE, INCLUDING
BUT NOT LIMITED TO MICROSOFT SOFTWARE OR CODECS,
THE AVAYA CHANNEL PARTNER IS REQUIRED TO
INDEPENDENTLY OBTAIN ANY APPLICABLE LICENSE
AGREEMENTS, AT THE AVAYA CHANNEL PARTNER’S EXPENSE,
DIRECTLY FROM THE APPLICABLE THIRD PARTY SUPPLIER.
WITH RESPECT TO CODECS, IF THE AVAYA CHANNEL
PARTNER IS HOSTING ANY PRODUCTS THAT USE OR EMBED
THE H.264 CODEC OR H.265 CODEC, THE AVAYA CHANNEL
PARTNER ACKNOWLEDGES AND AGREES THE AVAYA
CHANNEL PARTNER IS RESPONSIBLE FOR ANY AND ALL
RELATED FEES AND/OR ROYALTIES. THE H.264 (AVC) CODEC
IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE
FOR THE PERSONAL USE OF A CONSUMER OR OTHER USES
IN WHICH IT DOES NOT RECEIVE REMUNERATION TO: (I)
ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD
(“AVC VIDEO”) AND/OR (II) DECODE AVC VIDEO THAT WAS
ENCODED BY A CONSUMER ENGAGED IN A PERSONAL
ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER
LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED
OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL
INFORMATION FOR H.264 (AVC) AND H.265 (HEVC) CODECS
MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP://
WWW.MPEGLA.COM.
Compliance with Laws
You acknowledge and agree that it is Your responsibility for
complying with any applicable laws and regulations, including, but not
limited to laws and regulations related to call recording, data privacy,
intellectual property, trade secret, fraud, and music performance
rights, in the country or territory where the Avaya product is used.
Preventing Toll Fraud
“Toll Fraud” is the unauthorized use of your telecommunications
system by an unauthorized party (for example, a person who is not a
corporate employee, agent, subcontractor, or is not working on your
company's behalf). Be aware that there can be a risk of Toll Fraud
associated with your system and that, if Toll Fraud occurs, it can
result in substantial additional charges for your telecommunications
services.
Avaya Toll Fraud intervention
If You suspect that You are being victimized by Toll Fraud and You
need technical assistance or support, call Technical Service Center
Toll Fraud Intervention Hotline at [phone] for the United
States and Canada. For additional support telephone numbers, see
the Avaya Support website: https://support.avaya.com or such
successor site as designated by Avaya.
Security Vulnerabilities
Information about Avaya’s security support policies can be found in
the Security Policies and Support section of https://
support.avaya.com/security.
Suspected Avaya product security vulnerabilities are handled per the
Avaya Product Security Support Flow (https://
support.avaya.com/css/P8/documents/100161515).
Downloading Documentation
For the most current versions of Documentation, see the Avaya
Support website: https://support.avaya.com, or such successor site
as designated by Avaya.
Contact Avaya Support
See the Avaya Support website: https://support.avaya.com for
product or Hosted Service notices and articles, or to report a problem
with your Avaya product or Hosted Service. For a list of support
telephone numbers and contact addresses, go to the Avaya Support
website: https://support.avaya.com (or such successor site as
designated by Avaya), scroll to the bottom of the page, and select
Contact Avaya Support.
Regulatory Statements
Australia Statements
Handset Magnets Statement:
Danger:
The handset receiver contains magnetic devices that can
attract small metallic objects. Care should be taken to avoid
personal injury.
Industry Canada (IC) Statements
RSS Standards Statement

This device complies with Industry Canada licence-exempt RSS
standard(s). Operation is subject to the following two conditions:
1. This device may not cause interference, and
2. This device must accept any interference, including
interference that may cause undesired operation of the
device.
Le présent appareil est conforme aux CNR d'Industrie Canada
applicables aux appareils radio exempts de licence. L'exploitation est
autorisée aux deux conditions suivantes:
1. L'appareil ne doit pas produire de brouillage, et
2. L'utilisateur de l'appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est susceptible
d'en compromettre le fonctionnement.
Radio Transmitter Statement
Under Industry Canada regulations, this radio transmitter may only
operate using an antenna of a type and maximum (or lesser) gain
approved for the transmitter by Industry Canada. To reduce potential
radio interference to other users, the antenna type and its gain
should be so chosen that the equivalent isotropically radiated power
(EIRP) is not more than that necessary for successful
communication.
Conformément à la réglementation d'Industrie Canada, le présent
émetteur radio peut fonctionner avec une antenne d'un type et d'un
gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie
Canada. Dans le but de réduire les risques de brouillage
radioélectrique à l'intention des autres utilisateurs, il faut choisir le
type d'antenne et son gain de sorte que la puissance isotrope
rayonnée équivalente ne dépasse pas l'intensité nécessaire à
l'établissement d'une communication satisfaisante.
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme
NMB-003 du Canada.
Radiation Exposure Statement
This equipment complies with FCC & IC RSS102 radiation exposure
limits set forth for an uncontrolled environment. This equipment
should be installed and operated with minimum distance 20cm
between the radiator & your body. This transmitter must not be co-
located or operating in conjunction with any other antenna or
transmitter.
Cet équipement est conforme aux limites d'exposition aux
rayonnements ISEDétablies pour un environnement non contrôlé.
Cet équipement doit être installé et utilisé avec un minimum de 20
cm de distance entre la source de rayonnement et votre corps.
This product meets the applicable Innovation, Science and Economic
Development Canada technical specifications.
Japan Statements
Class B Statement
This is a Class B product based on the standard of the VCCI Council.
If this is used near a radio or television receiver in a domestic
environment, it may cause radio interference. Install and use the
equipment according to the instruction manual.
Denan Power Cord Statement
Danger:
Please be careful of the following while installing the
equipment:
• Please only use the connecting cables, power cord, and
AC adapters shipped with the equipment or specified by
Avaya to be used with the equipment. If you use any
other equipment, it may cause failures, malfunctioning,
or fire.
• Power cords shipped with this equipment must not be
used with any other equipment. In case the above
guidelines are not followed, it may lead to death or
severe injury.
本製品を安全にご使用頂くため、以下のことにご注意ください。
•接続ケーブル、電源コード、AC アダプタなどの部品は、必ず
製品に同梱されております添付品または指定品をご使用くだ
さい。添付品指定品以外の部品をご使用になると故障や動作
不良、火災の原因となることがあります。
•同梱されております付属の電源コードを他の機器には使用し
ないでください。上記注意事項を守らないと、死亡や大怪我
など人身事故の原因となることがあります。
México Statement
The operation of this equipment is subject to the following two
conditions:
1. It is possible that this equipment or device may not cause
harmful interference, and
2. This equipment or device must accept any interference,
including interference that may cause undesired operation.
La operación de este equipo está sujeta a las siguientes dos
condiciones:
1. Es posible que este equipo o dispositivo no cause
interferencia perjudicial y
2. Este equipo o dispositivo debe aceptar cualquier
interferencia, incluyendo la que pueda causar su operación
no deseada.
Brazil Statement
Este equipamento não tem direito à proteção contra interferência
prejudicial e não pode causar interferência em sistemas devidamente
autorizados
Power over Ethernet (PoE) Statement
This equipment must be connected to PoE networks without routing
to the outside plant.
Taiwan Low Power Radio Waves Radiated Devices Statement
802.11b/802.11g/BT:
Article 12 — Without permission granted by the NCC, any company,
enterprise, or user is not allowed to change frequency, enhance
transmitting power or alter original characteristic as well as
performance to an approved low power radio-frequency devices.
Article 14 — The low power radio-frequency devices shall not
influence aircraft security and interfere legal communications; If
found, the user shall cease operating immediately until no
interference is achieved. The said legal communications means radio
communications is operated in compliance with the
Telecommunications Act. The low power radio-frequency devices
must be susceptible with the interference from legal communications
or ISM radio wave radiated devices.
低功率電波輻射性電機管理辦法
第十二條 經型式認證合格之低功率射頻電機，非經許可，公司、商號
或使用者均不得擅自變更頻率、加大功率或變更原設計之特性及功
能。
第十四條 低功率射頻電機之使用不得影響飛航安全及干擾合法通信；
經發現有干擾現象時，應立即停用，並改善至無干擾時方得繼續使
用。前項合法通信，指依電信法規定作業之無線電通信。低功率射頻
電機須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干
擾。
Taiwan Low Power Radio Waves Radiated Devices Statement
取得審驗證明之低功率射頻器材，非經核准，公司、商號或使 用者均
不得擅自變更頻率、加大功率或變更原設計之特性及功能。低功率射
頻器材之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象
時，應 立即停用，並改善至無干擾時方得繼續使用。前述合法通信，

指依電信管理 法規定作業之無線電通信。低功率射頻器材須忍受合法
通信或工業、科學及 醫療用電波輻射性電機設備之干擾。
U.S. Federal Communications Commission (FCC) Statements
Compliance Statement
The changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate
the equipment.
To comply with the FCC RF exposure compliance requirements, this
device and its antenna must not be co-located or operating to
conjunction with any other antenna or transmitter.
This device complies with part 15 of the FCC Rules. Operation is
subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received,
including interferences that may cause undesired
operation.
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designated to provide reasonable protection against
harmful interferences in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interferences to radio or
television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for
help.
Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth
for an uncontrolled environment . This equipment should be installed
and operated with minimum distance of 8 in or 20 cm between the
radiator and your body. This transmitter must not be co-located or
operating in conjunction with any other antenna or transmitter.
ENERGY STAR® compliance statement
As an ENERGY STAR partner, Avaya Inc. has determined that this
product meets the ENERGY STAR guidelines for energy efficiency.
Information on the ENERGY STAR program can be found at
www.energystar.gov. ENERGY STAR and the ENERGY STAR mark
are registered trademarks owned by the U.S. Environmental
Protection Agency.
EU Countries
This device when installed complies with the essential requirements
and other relevant provisions of the EMC Directive 2014/30/EU,
Safety LV Directive 2014/35/EU, and Radio Equipment Directive
2014/53/EU. A copy of the Declaration may be obtained from https://
support.avaya.com or Avaya Inc., 2605 Meridian Parkway Suite 200.
Durham, NC 27713 USA.
WiFi transmitter
• Frequencies for 2412-2472 MHz, transmit power: < 20 dBm
• Frequencies for 5180-5240 MHz, transmit power: < 20 dBm
BT transmitter
• Frequencies for 2402-2480 MHz, transmit power: < 6.0 dBm
General Safety Warning
• Use only the Avaya approved Limited Power Source power
supplies specified for this product.
• Ensure that you:
- Do not operate the device near water.
- Do not use the device during a lightning storm.
- Do not report a gas leak while in the vicinity of the leak.
- For Accessory Power Supply in Avaya J100 Series IP
Phones– Use Only Limited Power Supply Phihong
Technology Co. Ltd. Model: PSAC12R-050, Output: 5VDC,
2.4A.
Trademarks
The trademarks, logos and service marks (“Marks”) displayed in this
site, the Documentation, Hosted Service(s), and product(s) provided
by Avaya are the registered or unregistered Marks of Avaya, its
affiliates, its licensors, its suppliers, or other third parties. Users are
not permitted to use such Marks without prior written consent from
Avaya or such third party which may own the Mark. Nothing
contained in this site, the Documentation, Hosted Service(s) and
product(s) should be construed as granting, by implication, estoppel,
or otherwise, any license or right in and to the Marks without the
express written permission of Avaya or the applicable third party.
Avaya is a registered trademark of Avaya Inc.
All non-Avaya trademarks are the property of their respective owners.
The Bluetooth™ word mark and logos are registered trademarks
owned by Bluetooth SIG, Inc. and any use of such marks by Avaya
Inc. is under license.
Device Usage Consent
By using the Avaya device you agree that Avaya, from time to time,
may collect network and device data from your device and may use
such data in order to validate your eligibility to use the device.

Contents
Chapter 1: Introduction............................................................................................................ 9
Purpose.................................................................................................................................. 9
Chapter 2: Phone overview ................................................................................................... 10
Physical layout...................................................................................................................... 12
Connections jacks for J189 IP Phone...................................................................................... 14
Secondary display................................................................................................................. 16
Optional components............................................................................................................. 16
Avaya J100 phone display modes........................................................................................... 17
Chapter 3: Getting started...................................................................................................... 18
Identifying the device type during phone boot-up...................................................................... 18
Logging in to your phone........................................................................................................ 18
Logging out of your phone...................................................................................................... 18
Unlocking your phone ........................................................................................................... 19
Logging in as a guest user..................................................................................................... 19
Chapter 4: Navigation............................................................................................................. 21
Cursor navigation.................................................................................................................. 21
Navigation cluster.................................................................................................................. 21
Enhanced navigation in half-width mode................................................................................. 22
Line keys.............................................................................................................................. 23
Main menu............................................................................................................................ 23
General icons........................................................................................................................ 23
Chapter 5: Call operations..................................................................................................... 25
Answering a call.................................................................................................................... 25
Ignoring a call....................................................................................................................... 26
Making calls.......................................................................................................................... 26
Making a call................................................................................................................... 26
Making an emergency call................................................................................................ 26
Calling a person from the Contacts list.............................................................................. 27
Calling a person from the call history................................................................................. 27
Making a call using edit dialing......................................................................................... 28
Calling a person from the directory.................................................................................... 28
Redialing a number......................................................................................................... 28
Clearing a number........................................................................................................... 29
Transferring a call............................................................................................................ 29
Muting a call................................................................................................................... 29
Placing a call on hold and resuming the call...................................................................... 30
Contacts............................................................................................................................... 30
Using the contacts feature................................................................................................ 30
Adding a new contact...................................................................................................... 31
April 2022 Using Avaya J189 IP Phone H.323 6
Comments on this document? [email protected]

Deleting a contact............................................................................................................ 32
Editing a contact.............................................................................................................. 32
Viewing the contact details............................................................................................... 32
Searching for a contact.................................................................................................... 33
Call History........................................................................................................................... 33
Viewing the call history.................................................................................................... 33
Viewing call history details............................................................................................... 34
Adding an entry from the call history to your contacts list.................................................... 34
Removing an entry from call history.................................................................................. 34
Clearing all call history entries.......................................................................................... 35
Turning off call history...................................................................................................... 35
Conferences......................................................................................................................... 35
Using the conference feature............................................................................................ 35
Adding a person to an active call...................................................................................... 36
Adding a person on hold to a conference call..................................................................... 36
Dropping a person from a conference call......................................................................... 36
Dropping or Disconnecting the last participant from a conference call.................................. 37
Putting a conference call on hold and resuming a call......................................................... 37
Muting a person on a conference call................................................................................ 38
Using Voicemail.................................................................................................................... 38
Receiving your messages................................................................................................ 38
Chapter 6: Advance features................................................................................................. 40
Call forwarding ..................................................................................................................... 40
Activating call forwarding................................................................................................. 40
Activating Send All Calls.................................................................................................. 40
Activating EC500 for simultaneous ringing on multiple phones.................................................. 41
Bridged call appearances....................................................................................................... 42
Using bridged call appearances........................................................................................ 42
WML browser........................................................................................................................ 43
Accessing the WML browser............................................................................................ 44
Call Recording...................................................................................................................... 44
Using USB flash drives with your phone.................................................................................. 44
Adding contacts from an external file to your contacts list................................................... 45
Overwriting contacts list with an external file...................................................................... 46
Copying your contacts list to a USB flash drive.................................................................. 46
Temporarily using a USB contacts list............................................................................... 47
Using pictures from your USB device as a screensaver...................................................... 47
Chapter 7: Customization...................................................................................................... 49
Options & Settings................................................................................................................. 49
Call Settings................................................................................................................... 49
Application Settings......................................................................................................... 54
Screen and Sound Options.............................................................................................. 56
Advanced options............................................................................................................ 59
Contents
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Administrative messages ...................................................................................................... 62
Chapter 8: Troubleshooting................................................................................................... 64
Limited access during failover................................................................................................ 64
Chapter 9: Resources............................................................................................................. 66
Documentation...................................................................................................................... 66
Finding documents on the Avaya Support website............................................................. 66
Viewing Avaya Mentor videos................................................................................................. 67
Support................................................................................................................................ 67
Contents
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Chapter 1: Introduction
Purpose
This document describes the features of the Avaya J189 IP Phone and provides instructions on
how to use this phone. It is intended for the end user.
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Chapter 2: Phone overview
Avaya J189 IP Phone is a phone for business communications. The phone supports 96 buttons. The
primary display of the phone provides 96 buttons by scrolling or paging using the navigation cluster.
Optionally, the phone supports up to two Avaya J100 Expansion Module (JEM24). Avaya J189 IP
Phone also has a secondary screen which is the first effective module with six line buttons and two
navigation buttons.
Note:
Avaya J189 IP Phone does not support IPO in 6.8.5 release.
Physical specifications
• Two color displays
• Dual Port Gigabit Ethernet (10/100/1000) line with Second Ethernet, RJ45 Connectors
• Dual-position stand, optional wall mount stand
• PoE Class 2 IEEE 802.3af when PoE Slideswitch is in L position, and PoE Class 3 IEEE
802.3af when PoE Slideswitch is in H position
• Wideband audio, full-duplex speakerphone and wired handset, headset, ergonomic hearing aid
• Type-A USB support
• Magnetic hook switch
Primary Display:
• 800 x 480 pixels
• Five call appearances in full-width mode and ten call appearances in half-width mode
• Enhanced display mode Feature Half provides a combination of full-width mode for call screen
and half-width mode for feature screen.
• Four softkeys
• Ten status indicator
• Five navigation buttons
Seconday Display:
• 240 x 320 pixels
• Two page keys
• Six line status indicators
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LEDs:
• Speaker
• Mute
• Headset
• Recents
• Message Waiting (MW)
• Line keys
Hard Buttons:
• Phone
• Messages
• Contacts
• Main menu
• Recents
• Navigation cluster
• Headset
• Speaker
• Volume
• Mute
• Drop
• Dial pad
Related links
Physical layout on page 12
Connections jacks for J189 IP Phone on page 14
Secondary display on page 16
Optional components on page 16
Avaya J100 phone display modes on page 17
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Physical layout
1
2
3
4
5
7
8
9
10
11
12
13
14
15
17
18
19
6
16
No. Name Description
1 Beacon LED Provides visual alerts for the following:
• Incoming call
• Voice mail
Table continues…
Phone overview
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No. Name Description
2 Phone display Displays two areas:
1. Top Bar: It is always visible and displays communication
status, time and date, and device status.
2. Application area displays the following:
• Application header: It displays the context-specific
application title and one or more subtitles. Depending on
the appearance type and call state, the header displays
call details.
• Application content area: It displays menus, lists, pop-up
windows, images, and other application content.
• Softkey labels area: It displays labels with information
about the state of the soft key button.
3 Primary line keys Used to select the corresponding line or feature. Each line key
has a combination of red and green LEDs that provide call or
feature-specific visual alerts.
Note:
The default action depends on the application and the
context.
4 Soft keys Used to select the corresponding label of context-specific
actions.
5 Navigation cluster Used to navigate on the phone screen.
•Up and Down arrow keys: To scroll up and down.
•Right and Left arrow keys: To move the cursor in the text input
field and toggle values in the selection fields. To move left and
right in a row in a half-width screen.
•OK button: To select the action assigned to the first soft key.
7 Voicemail Used to dial the configured voice mail number to receive a voice
message.
8 Secondary line keys Used to select the corresponding line or feature on the
secondary display. Each line key has a combination of red and
green LEDs that provide call or feature-specific visual alerts.
Note:
The default action depends on the application and the
context.
9 Secondary display Provides quick access to line appearances, features, and phone
menus.
10 Volume • (+) : To increases the volume.
• (-): To decrease the volume.
Table continues…
Physical layout
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No. Name Description
11 Left, Right keys Used to navigate on the Secondary Display screen.
12 Mute Used to mute and unmute the outgoing audio.
16 Drop key Used to terminate an active call or an active call appearance.
17 Handset Used to receive and make calls.
18 Headset Used to turn on headset and toggle your call from the speaker to
headset.
19 Speaker Used to turn on the speaker.
Application keys provide direct access to the corresponding applications:
No. Application keys Description
6 Phone key Displays the Phone screen.
13 Main menu Displays the list of options, such as Options & Settings, Guest
Login, VPN Settings, Network Information, Log Out, About
Avaya IP Deskphone, and Browser.
14 Contacts Displays the entries in your Contact list.
15 Recents Displays the history of all calls.
Related links
Phone overview on page 10
Connections jacks for J189 IP Phone
The following image illustrates the connection jacks that are present on the back panel of Avaya
J189 IP Phone.
Phone overview
April 2022 Using Avaya J189 IP Phone H.323 14
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1234
5
6
7 8
9
The image schematically describes which device to connect to which jack:
No. Name Description
1 5V DC Jack To connect the power supply.
2 Network port To connect the Ethernet cable.
3 PC port To connect the computer.
Note:
PC port is disabled when a Wi-Fi network is used.
4 Headset Jack To connect the headset.
5 Handset Jack To connect the handset.
Table continues…
Connections jacks for J189 IP Phone
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No. Name Description
6 WLAN Module Panel To integrate the wireless module for Wi-Fi and
Bluetooth support.
Note:
H.323 does not support Wi-Fi and Bluetooth.
7 Type-A USB port To connect to external devices.
8 Type-C USB port To connect to external devices.
Note:
H.323 release 6.8.5 firmware does not support
Type-C USB port.
9 PoE Slide Switch To set the PoE value to one of the following:
• L: Class 2
• H: Class 3
Related links
Phone overview on page 10
Secondary display
The secondary display is an additional screen available in Avaya J189 IP Phone that provides the
phones with additional call appearances and feature or application display. The secondary display
is located at the lower right corner.
The secondary display has four pages with six lines per page, displaying 24 additional lines of
information for incoming calls, outgoing calls, auto-dialing, and calling features. Use the left and
right keys to navigate the pages.
Related links
Phone overview on page 10
Optional components
You can use the following components on your phone. These components are not a part of your
phone package and need to ordered separately. You might need the assistance of your system
administrator to install a few of these items:
• PSAC12R–050 – 5V DC Power adapter
• PoE power supply
• Two Avaya J100 Expansion Module (JEM24)
Phone overview
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Related links
Phone overview on page 10
Avaya J100 phone display modes
The Avaya J100 Series IP Phones have three types of phone screen width options:
•Full: In full-width mode, the phone screen shows in full line with the current call. The feature
screen also displays only one feature per line. Use the corresponding line key to select.
•Half: In half-width mode, the phone screen and the feature screen appears in two columns.
Use the adjacent left or right line key to select the call or feature.
•Feature Half: Feature half is a combination of full and half-width modes. The phone screen
appears in full-width mode, and the feature screen appears in half-width mode with two
columns. Use the left or right line key to select.
Half and Feature Half mode works only when the Text Size is set to Normal. Users cannot
see the Phone Screen Width option when the text size is set to Large.
Related links
Phone overview on page 10
Avaya J100 phone display modes
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Chapter 3: Getting started
Identifying the device type during phone boot-up
About this task
Avaya J100 Series IP Phones displays the device type on the primary screen while the phone
boots up. You can configure your phone according to the device type while the phone boots up.
Before you begin
Ensure that you have plugged in the phone hardware. Your phone administrator has added your
phone extension to System Manager
Procedure
Plug the ethernet cable into the phone.
Once the phone powers up, the primary screen displays the Avaya text for Avaya H.323 phones..
Logging in to your phone
Before you begin
Your extension and password are provided by your administrator.
Procedure
1. On the Login screen in the Username field, type your extension.
2. Press Enter.
3. In the Password field, type your password.
4. Press Enter.
Logging out of your phone
About this task
This procedure allows you to log out of your primary or guest user extension.
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Procedure
1. Go to Main menu.
2. Select Log Out.
Unlocking your phone
About this task
You can unlock your phone using a PIN or a password. Depending on the configuration made by
your administrator, the phone screen displays the field for entering either a PIN or a password. A
PIN is a digit-only value whereas a password can be an alphanumeric value.
If you do not know or remember your PIN or password, contact your administrator.
You cannot unlock the phone if you enter an incorrect PIN or password.
Your administrator sets a limit to the number of incorrect attempts. If you exceed the limit, the
phone temporarily blocks you from attempting to unlock the phone for a period that your
administrator specifies.
To unlock the phone, press Unlock and enter the PIN or password.
Logging in as a guest user
About this task
Use this procedure to log in to another phone as a guest and use the features and functionality
available on your phone.
Note:
The guest user login option is available on your phone only if the administrator has configured
this feature. Guest user login does not use the Contacts list available on the phone. The
previous Contacts list is cleared, and the phone displays only the contacts of the guest user.
Procedure
1. Press Home
2. Press Main menu.
3. Select Guest Login.
4. Enter your extension number.
5. Press Enter.
6. Enter your password.
7. Press Enter.
Unlocking your phone
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8. Scroll left or right to select the duration from 1 to 12 hours for using this phone.
You can log out at any time despite the duration that you select.
9. Press Enter.
Getting started
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