Avaya 4600 Series User manual

IP Office 3.2
Installation Manual
15-601042 Issue 14b (13th November 2007)

© 2007 Avaya Inc. All Rights Reserved.
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IP Office 3.2 15-601042 Issue 14b (13th November 2007)
Table of Contents
IP Office Installation.................................... 7
Installing IP Office.................................................7
Equipment Availability ..........................................8
RoHS....................................................................8
System Overview ........................................ 9
System Overview..................................................9
IP Office System Components ...........................10
Control Units.......................................................12
Control Unit Summary........................................13
Trunk Cards........................................................14
Internal Cards.....................................................16
External Expansion Modules..............................20
Power Supplies...................................................22
Power Cords.......................................................23
Power Supply Backup (UPS)..............................24
Cables ................................................................26
Standard IP Office Cables .............................27
Grounding...........................................................28
Out-of-Building Connections/Lightning
Protection ...........................................................30
Rack Mounting....................................................32
Feature Key Dongles..........................................34
License Keys......................................................35
IP Office Phones.................................................36
IP Office Core Software (BIN Files)....................38
Supported Country Locales................................40
IP Office Programming and Maintenance
Applications........................................................42
User Applications................................................43
Voicemail Applications........................................44
Call Logging Applications...................................45
Call Center Applications.....................................46
CTI Applications .................................................47
IP Office Application CD/DVD's..........................48
Specification for IP Office Application PC's........49
Server Applications Dependencies................50
Client Applications Dependencies .................51
Operating Systems for IP Office 3.2 ..............52
Windows Operating System Service Pack
Support ..........................................................52
VoIP and Network Assessments........................53
Training...............................................................54
Web Sites...........................................................55
Planning..................................................... 57
Space Requirements..........................................58
Environmental requirements...............................60
Tools and Parts Required...................................61
System Details....................................................62
IP403/IP406 V2 Control Unit Ports.....................68
Small Office Edition Control Unit........................69
Expansion Module: #__......................................70
Pre-Configuration ..................................... 71
Off Line Configuration.........................................71
Creating a New Configuration ............................72
Importing and Exporting Settings....................... 73
A. Basic Installation.................................. 77
01. Unpacking Equipment.................................. 77
02. Installing the IP Office Admin Applications... 78
03. Control Unit Power Up ................................. 80
04. Connecting the Manager PC........................ 82
05. Receiving a Configuration (Pre-3.2)............. 84
06. Checking the System Using System
Monitor............................................................... 86
07. Fitting VCM Cards........................................ 88
08. Fitting Modem Cards.................................... 90
09. Fitting Trunk Interface Cards........................ 92
Stage 9b. Grounding E1R2 Coaxial
Connections .................................................. 94
Stage 9c. Fitting Small Office Edition
Trunk Cards................................................... 95
10. Rack Mounting Instructions.......................... 96
11. Adding Expansion Modules ......................... 98
12. Adding a WAN3 Module............................. 100
13. Shelf/Wall Mounting (SOE)........................ 102
14. Grounding (Earthing) ................................. 104
15. Upgrading the Core Software..................... 106
16. Configuring Security Settings..................... 112
17. Receiving a Configuration (3.2).................. 116
B. Phone Installation............................... 119
Installing Phones.............................................. 119
19. Installing 2400/5400 Series Phones........... 120
Installing an EU24 Add-On .............................. 125
Basic Button Programming .............................. 127
Changing Extension Numbers .........................129
Swapping Extension Users.............................. 131
C. External Trunk Configuration............ 133
Trunk Configuration ......................................... 133
Clock Quality.................................................... 134
Unused Trunks................................................. 135
Prefix Dialing.................................................... 137
D. Additional Processes......................... 141
Creating a WAN Link ....................................... 141
Music on Hold (MOH)....................................... 142
Grounding and Protection Devices .................. 144
Out-of-Building Connections/Lightning
Protection.................................................... 144
DS Phone IROB Installation........................ 146
Analog Phone Barrier Boxes....................... 147
Rack Mounting Barrier Boxes...................... 149
External Output Port ........................................ 150
Using the External Output (Door) Port ........ 150
EXT O/P Port............................................... 151
Licensing.......................................................... 152
License Keys............................................... 152
Feature Key Dongles................................... 153
Installation Requirements............................ 154
Serial Port Feature Key Installation............. 155

IP Office Installation
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IP Office 3.2 15-601042 Issue 14b (13th November 2007)
Parallel Port / USB Feature Key
Installation....................................................156
So8 BRI Module ...............................................157
So8 Example 1.............................................157
So8 Example 2: Video Conference..............158
Polycom Video Module Settings..............159
SNMP...............................................................160
SNMP Introduction.......................................160
Installing the IP Office MIB Files..................161
HP Open View Network Node Manager..161
CastleRock SNMPc 5.1.6c and earlier....162
CastleRock SNMPc V5.0.1 .....................162
Enabling SNMP and Polling Support...........163
Enabling SNMP Trap Sending.....................164
Trap Generation...........................................165
RFC1215 Generic SNMP Traps..............165
IPO-MIB...................................................165
Maintenance............................................ 167
DTE Port Maintenance.....................................167
DTE Port Overview......................................167
DTE Port......................................................168
DTE Cables.............................................168
Erasing the Configuration ............................169
Defaulting Security Settings.........................171
Erasing the Operational Software................172
System Components .............................. 175
System Components........................................175
Control Units.....................................................176
Control Unit Summary..................................176
IP412 Control Unit........................................177
IP406 V2 Control Unit..................................179
IP406 V1 Control Unit..................................181
IP403 Control Unit........................................183
Small Office Edition......................................185
Internal Cards...................................................187
Modem Cards ..............................................187
Wireless Card ..............................................188
Embedded Voicemail Memory Cards ..........189
Voice Compression Module Cards
(VCM's)........................................................190
Trunks Cards....................................................192
Analog Trunk Card Universal (ATM4U).......192
Analog Trunk Card (ATM4)..........................193
BRI Trunk Cards (Quad BRI).......................194
T1 PRI Trunk Cards.....................................194
E1 PRI Trunk Cards.....................................195
WAN Trunk Card..........................................195
E1R2 PRI Trunk Cards................................196
Expansion Modules..........................................197
IP400 Analog Trunk Module ........................197
IP400 Digital Station V2...............................199
IP400 Digital Station V1...............................201
IP400 Phone Module V2..............................203
IP400 Phone Module ...................................205
IP400 So8 Module .......................................207
IP400 WAN3 Module ...................................209
Phones .............................................................211
20DT DECT................................................. 211
2402D.......................................................... 212
2410D.......................................................... 213
2420D.......................................................... 214
3616 ............................................................ 215
3620 ............................................................ 216
3626 ............................................................ 217
3701 ............................................................ 218
3711 ............................................................ 219
3810 ............................................................ 220
4406D+........................................................ 221
4412D+........................................................ 222
4424D+........................................................ 223
4601 ............................................................ 478H224
173H4602IP, 4602SW ......................................... 479H225
174H4606IP......................................................... 480H226
175H4610SW....................................................... 481H227
176H4612 ............................................................ 482H228
177H4620IP, 4620SW ......................................... 483H229
178H4621SW....................................................... 484H230
179H4624 ............................................................ 485H231
180H4625SW....................................................... 486H232
181H5402D.......................................................... 487H233
182H5410 ............................................................ 488H234
183H5420D.......................................................... 489H235
184H5601 ............................................................ 490H236
185H5602IP, 5602SW ......................................... 491H237
186H5610SW....................................................... 492H238
187H5620 ............................................................ 493H239
188H5621 ............................................................ 494H240
189H6408D.......................................................... 495H241
190H6416D.......................................................... 496H242
191H6424D.......................................................... 497H243
192HT3 Classic.................................................... 498H244
193HT3 Comfort .................................................. 499H245
194HT3 Compact................................................. 500H246
195HTransTalk 9040 ........................................... 501H247
196HPhone Add-Ons ............................................... 502H248
197H4450 ............................................................ 503H248
198HEU24 ........................................................... 504H249
199HEU24BL....................................................... 505H250
200HT3 DSS........................................................ 506H251
201HXM24........................................................... 507H252
202H201B Recorder Interface Module ................ 508H253
203HApplications...................................................... 509H254
204HCall Status................................................... 510H254
205HCompact Business Center (CBC)................ 511H255
206HCompact Contact Center (CCC).................. 512H256
207HConferencing Center................................... 513H258
208HContactStore ............................................... 514H259
209HDelta Server ................................................ 515H260
210HFeature Key Server..................................... 516H261
211HManager ...................................................... 517H262
212HMonitor ........................................................ 518H263
213HPhone Manager........................................... 519H264
214HSoftConsole................................................. 520H266
215HVoicemail Lite.............................................. 521H267
216HVoicemail Pro .............................................. 522H268

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IP Office 3.2 15-601042 Issue 14b (13th November 2007)
Licence Keys....................................................270
218HLicense Keys CCC.......................................524H270
219HLicense Keys General..................................525H271
220HLicense Keys CTI.........................................526H272
221HLicense Keys Phone Manager.....................527H273
222HLicense Keys Voicemail...............................528H274
223HIP DECT Licenses........................................529H275
224H45-Day Trial Licenses..................................530H276
225HPorts and Cables..............................................531H277
226HCables..........................................................532H277
227HStandard IP Office Cables.......................533H278
228HIP Office Port Types.....................................534H279
229HANALOG Port ..............................................535H280
230HAUDIO Port..................................................536H281
231HBRI Port (So)................................................537H282
232HBRI Port .......................................................538H283
233HPRI/BRI Trunk Cable...............................539H283
234HDC I/P Port...................................................540H284
235HDS Ports.......................................................541H285
236HStructured Cabling Line Cord..................542H285
237HDTE Port......................................................543H286
238HDTE Cables.............................................544H286
239HEXPANSION Ports.......................................545H287
240HExpansion Interconnect Cable ................546H287
241HEXT O/P Port...............................................547H288
242HLAN Port ......................................................548H289
243HLAN Cables.............................................549H289
244HPF Port.........................................................550H290
245HPHONE (POT) Port......................................551H291
246HStructured Cabling Line Cord..................552H291
247HPRI Port .......................................................553H292
248HPRI/BRI Trunk Cable...............................554H292
249HWAN Port.....................................................555H293
250HV.24 WAN Cable..........................................556H294
251HV.35 WAN Cable..........................................557H295
252HX.21 WAN Cable..........................................558H296
253HSAP Codes.......................................................559H297
254HEquipment Availability..................................560H297
255HRoHS ...........................................................561H297
256HSAP Codes ..................................................562H298
257HIP Office Control Units.............................563H298
258HExternal Expansion Modules...................564H298
259HPower Supply Units.................................565H299
260HPower Cords............................................566H301
261HInternal Cards..........................................567H303
262HTrunks Cards...........................................568H304
263HCables.....................................................569H305
264HRack Mounting ........................................570H305
265HBarrier Boxes...........................................571H305
266HFeature Keys Dongles.............................572H305
267HCCC Licenses .........................................573H306
268HGeneral Licenses ....................................574H307
269HCTI Licenses ...........................................575H307
270HPhone Manager Licenses........................576H308
271HVoicemail Licenses..................................577H308
272HIP DECT Licenses...................................578H309
273H45-Day Trial Licenses..............................579H309
274HIP Office Application CDs........................580H310
275H2400 Series Phones ............................... 581H311
276H3600 Series Phones ............................... 582H311
277H3700 Series Phones ............................... 583H312
278H3810 Phones........................................... 584H312
279H4400 Series Phones ............................... 585H312
280H4600 Series Phones (Old Style) ............. 586H313
281H4600 Series Phones (New Style)............ 587H313
282H5400 Series Phones ............................... 588H314
283H5600 Series Phones ............................... 589H314
284H6400 Series Phones ............................... 590H314
285HT3 Series Phones (Upn)......................... 591H315
286HT3 Series Phones (IP) ............................ 592H315
287HCCC Wallboards..................................... 593H316
288HSpares .................................................... 594H316
289HSafety Statements................................... 595H317
290HSafety and Homologation Statements.............. 596H317
291HLithium Batteries .............................................. 597H317
292HLightning Protection/Hazard Symbols.............. 598H318
293HTrunk Interface Modules .................................. 599H319
294HFurther Information and Product Updates........ 600H320
295HSupport Telephone Numbers...................... 601H320
296HCompliance with FCC Rules............................ 602H321
297HPort Safety Classification................................. 603H322
298HEMC Cautions.................................................. 604H323
299H89/336/ EEC (EMC Directive) CISPR
22:1993 including A1 + A2, AS/NZ
3548:1995 (ROW) ....................................... 605H323
300HFederal Communications Commission
(FCC)........................................................... 606H323
301HCanadian Department of Communications
(DOC).......................................................... 607H323
302HEMC Caution for China ............................... 608H323
303HRegulatory Instructions for Use........................ 609H324
304HIP Office Operation in Australia................... 610H324
305HIndustry Canada Notification (DoC)............. 611H325
306HIP Office Operation in EU............................ 612H325
307HIP Office Operation in New Zealand............ 613H325
308HFCC Notification.......................................... 614H326
309HIndex......................................................... 615H327

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IP Office 3.2 15-601042 Issue 14b (13th November 2007)
0BIP Office Installation
12BInstalling IP Office
This documentation is intended to assist with the installation of the core components of an Avaya IP
Office telephone system. It describes those components and factors that should be considered for an
installation.
• The IP Office is a converged voice and data communications system. It should therefore only be
installed by persons with telephony and IP data network experience.
• Installers must be trained on IP Office systems. Through its Avaya University (AU), Avaya
provides a range of training courses including specific IP Office implementation and installation
training. It also provides certification schemes for installers to achieve various levels of IP Office
accreditation. See Training.
• It is the installer’s responsibility to ensure that all installation work is done in accordance with
local and national regulations and requirements. It is also their responsibility to accurately
establish the customer’s requirements before installation and to ensure that the installation meets
those requirements.
• You should read and understand this documentation before installation. You should also obtain
and read the Avaya Technical Bulletins relevant to recent IP Office software and hardware
releases to ensure that you are familiar with any changes to the IP Office equipment and
software.
The following components of IP Office are outside the range of a basic IP Office installation. They are
covered by separate installation and configuration documentation. If those components are to be part of
the IP Office system installation, that documentation should be obtained, read and understood prior to
the installation.
• 4600/5600 Series IP Phone
Installation.
• Embedded Voicemail Installation.
• Voicemail Lite Installation.
• Voicemail Pro Installation.
• Delta Server (SMDR) Installation.
• Compact Business Center (CBC)
Installation.
• Compact Contact Center (CCC)
Installation.
• Contact Store Installation.
• Compact DECT Installation.
• IP DECT Installation.
• 3600 Series Wireless IP Installation.
• IP Office Applications Installation.
(Phone Manager, SoftConsole and
Conference Center)

IP Office Installation
Installation Manual Page 8
IP Office 3.2 15-601042 Issue 14b (13th November 2007)
13BEquipment Availability
SAP codes and details of specific items within this documentation are for reference only. Items available
in any specific locale should be confirmed against the local Avaya IP Office price list for that locale. The
local price list may also include additional items relative to the installation requirements of that locale.
14BRoHS
RoHS is an European Union directive for the Removal of Certain Hazardous Substances from Electrical
and Electronic Equipment. Similar legislation has been or is being introduced in a number of other
countries. Avaya has decided to make its global product range compliant with the requirements of RoHS.
The actions taken vary
• In some cases equipment has been discontinued and is no longer available from Avaya.
• In some cases new manufactured stock has been made RoHS compliant and keeps its existing
SAP code.
• In other cases the equipment has been replaced by a new RoHS compliant alternative with new
SAP codes.
The SAP codes within this document are for RoHS compliant equipment unless otherwise stated.

Installation Manual Page 9
IP Office 3.2 15-601042 Issue 14b (13th November 2007)
1BSystem Overview
15BSystem Overview
This section looks at the components that collectively form an IP Office system. This includes aspects
such as cabling and the need for additional non-IP Office equipment.
This section provides just a general description of individual units. For greater detail refer to the System
Components section.

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IP Office 3.2 15-601042 Issue 14b (13th November 2007)
16BIP Office System Components
The following are the typical components of an IP Office system.
• IP Office Control Unit
The core component of any IP Office system. It holds the
main configuration and performs the routing and switching for
telephone calls and data traffic. Each control unit includes
LAN ports, slots for additional internal cards and in some
cases integral digital and analog phone ports.
• Trunk Cards
Fitted internally within the control unit. Cards are available
for a variety of trunks types; Analog, E1, E1R2, T1, J1,
BRI, etc.
• Internal Cards
Additional facilities can be added internally to the control
unit. Includes modem, voice compression and wireless
cards.
• External Expansion Modules
Additional extension and trunk ports can be added using a
number of external expansion modules. The number of
expansion modules supported depends on the control unit.
• Small Office Edition: None.
• IP403: 3 expansion modules plus 2 WAN3
modules.
• IP406 V1: 6 expansion modules plus 2 WAN3
modules.
• IP406 V2: 6 expansion modules plus 2 WAN3
modules.
• IP412: 12 expansion modules plus 2 WAN3
modules.
• Power Supplies
The IP Office control unit and external expansion modules
are each supplied with an external power supply unit and
require a power outlet. In addition, IP phones and some
phone add-ons also require their own power supply units.
• Power Cords
Depending on the locale, different power cords need to be
ordered for the external power supply units.
• Cables
The IP Office is designed primarily for connection to a
structured cabling system using CAT3 UTP cabling. This
approach allows telephone and data traffic to share the same
wiring infrastructure and simplifies equipment moves.

System Overview
Installation Manual Page 11
IP Office 3.2 15-601042 Issue 14b (13th November 2007)
• Rack Mounting Kits
The IP Office control units and expansion modules are
designed to be stacked free-standing. However they can also
be rack mounted using optional rack mounting kits. The Small
Office Edition cannot be rack mounted but can be wall
mounted if required.
• IP Office Rack Mounting Kit
One kit is required for each control unit and module
in the system.
• Barrier Box Rack Mounting Kit
Where analog phone barrier boxes (see below) are
being used, this kit allows them to be grouped and
rack mounted.
• Surge Protectors and Barrier Boxes
Where the installation includes extensions in other buildings
additional protective equipment is required. This equipment
may also be required in areas where the lightning risk is high.
• Phones
IP Office systems support a variety of Avaya digital and IP
phones plus analog phones.
VK00nDd15SDvXoxkw9cR9x_jOXr_AWz9
• License Keys
Various IP Office features and applications require a license
key to be entered into the system's configuration. Each key is
a 32-character text string unique to the feature being activated
and the serial number of the Feature Key dongle (see below)
installed in the system.
• Feature Key Dongle
A uniquely numbered dongle used to validate license keys.
Several different types of Feature Key dongle are available.
• Serial key dongles can be plugged directly into
Small Office Edition, IP406 V2 and IP412 control
units.
• Parallel and USB feature key dongles are plugged
into a PC networked to the IP Office system and
running IP Office Feature Key server software.
• Application CD's/DVD's
The IP Office applications can be ordered on a number of
CD's. In addition they can be downloaded from the IP Office
section of the Avaya support web site
(http://support.avaya.com).

IP Office Installation
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IP Office 3.2 15-601042 Issue 14b (13th November 2007)
17BControl Units
The base of any IP Office system is the control unit. It stores the system configuration and controls the
system operation.
Each control unit can be customized by adding various internal cards such as trunk cards, modem cards
and voice compression modules. External expansion modules can be also be connected to add
additional extension and trunk ports.
IP Office 3.2 supports the following IP Office control units.
• IP412 Control Unit
This unit supports 2 trunk cards of any type. Up to 12
external expansion modules can be added plus 2 WAN3
modules. It includes a 2 port ethernet LAN switch (layer 3
managed).
• IP406 V2 Control Unit
This unit supports up to 6 external expansion modules plus 2
WAN3 modules. It supports 2 trunk cards of all types though
only one may be a dual PRI trunk card. The unit has 8 Avaya
digital DS phone ports and 2 analog phone ports plus an 8
port ethernet LAN switch (layer 2 unmanaged).
• IP406 V1 Control Unit
This unit supports up to 6 external expansion modules plus 2
WAN3 modules. It supports 2 trunk cards of any type except
dual PRI trunk cards. The unit includes an 8 port ethernet
LAN hub. This module has been superseded by the IP406 V2
control unit above.
• IP403 Control Unit
This unit supports up to 3 external expansion modules plus 2
WAN3 modules. It supports 2 trunk cards of any type except
dual PRI trunk cards. The unit has 8 Avaya digital DS phone
ports and 2 analog phone ports plus an 8 port ethernet LAN
hub. This module has been superseded by the IP406 V2
control unit above.
• Small Office Edition Control Unit (SOE)
This is a single unit IP Office system. It does not support any
external expansion modules and only a single trunk interface
card can be added. However the Small Office is available in
a number of models, with differing numbers of integral analog
trunk, analog extension and Avaya digital DS ports. The
modules all have a 4 port ethernet LAN switch (layer 2
unmanaged) and an Ethernet WAN port.

System Overview
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IP Office 3.2 15-601042 Issue 14b (13th November 2007)
18BControl Unit Summary
The following table summarizes the IP Office control units.
Feature Small Office
Edition IP403 IP406 V1 IP406 V2 IP412
Digital Station (DS) Ports 0 or 8 8 (*1) 0 8 0
Analog Phone (PHONE) Ports 2 or 4 2 0 2 0
Optional Embedded Voicemail Card Slot
Integral WAN Port
Expansion Ports 0 3 6 6 12
DTE Port 9-way 25-way 25-way 9-way 9-way
Audio In (MOH) Port
External O/P Switch Port
Conference Parties 24 64 64 64 128
Configuration Memory 192KB 192KB 192KB 256KB 1024KB
Maximum Extension Capacity 28 100 180 190 360
- Digital (DS) Phones only. 8 98 180 188 360
- Analog Phones only. 4 92 180 182 360
- IP Phones(*4) only. 16 100 180 190 360
Trunk Cards Supported 1 2 2 2 2
- Analog trunk cards
- Quad BRI trunk cards
- Single PRI trunk cards (*2)
- Dual PRI trunks cards (*3)
- WAN port card
VCM Cards N/A 1 1 1 2
Maximum voice compression channels 16 20 20 30 60
Data Channels 18 18 24 40 100
Maximum usable for Voicemail Pro/TAPI WAV 10 10 20 20 30
Dimensions
Height x Width x Depth 76x255x241mm
3"x10"x9.5" 71x445x245mm 2.8"x17.5"x9.7"
• *1: Some IP403 control units are equipped with DT (digital terminal) rather than DS (digital
station) ports. Use of the DT ports is not supported for IP Office 3.0 or higher.
• *2: The Small Office Edition control unit only supports T1 PRI. It does not support E1 or E1R2
PRI trunk cards.
• *3: The IP406 V2 supports dual PRI trunk cards in Slot A only.
• *4: VCM channels are required for call setup and may be required for call duration. A maximum
of 50 T3 IP phones are supported.

IP Office Installation
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IP Office 3.2 15-601042 Issue 14b (13th November 2007)
19BTrunk Cards
In addition to various internal cards, each control unit, except the Small Office Edition, can be fitted with
up to 2 trunk cards. The trunk cards are fitted in Slot A and Slot B at the rear of the control unit. Each
trunk card is supplied with spacer pegs and a replacement blanking plate for the rear of the control unit.
Except where otherwise indicated, it is recommended that Slot B is used first.
All versions of the Small Office Edition control include either two or four integral analog trunk ports on the
front of the unit. In addition a single trunk card can be fitted to the rear of the unit.
• Control units with analog trunk cards of any kind and coaxial E1R2 trunk cards must be
grounded.

System Overview
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IP Office 3.2 15-601042 Issue 14b (13th November 2007)
The following trunk card types are available:
IP406Trunk Cards SOE IP403
V1 V2
IP412
Analog Trunk Card (ATM4)
Provides 4 RJ45 loop-start analog trunk ports. The
card is available in several locale specific variants. This
card has been superseded by the ATM4U card below.
Additional loop or ground start analog trunks can also
be added using Analog Trunk external expansion
modules.
Analog Trunk Card (ATM4U)
Provides 4 RJ45 loop-start analog trunk ports as per
the ATM4 above but available in a single worldwide
variant. Also supports adjustable echo cancellation on
IP Office 3.1.
Additional loop or ground start analog trunks can also
be added using Analog Trunk external expansion
modules.
Quad BRI Trunk Card
Provides support for 4 RJ45 BRI (2B+D) trunk ports.
These can be configured to ETSI or AusTS013
operation. The ports include 100ohm termination.
Single PRI T1 Trunk Cards
Supports PRI (23B+D) trunks and T1 Robbed-Bit (24B)
trunks through a single RJ45 port. The mode of
operation is selected in the IP Office configuration.
Single E1 PRI Trunk Cards
Supports PRI (30B+D) trunks through a single RJ45
port. The port can be configured for PRI or QSIG
operation.
Single E1R2 Trunk Cards
Supports PRI (30B+D) trunks using E1R2 signalling.
Available in coaxial or RJ45 connector variants.
Dual PRI Trunk Cards
As the single PRI cards above but supporting the
connection of two PRI trunks. On the IP406 V2,
supported in Slot A only.
WAN Port Card
Used only with the Small Office Edition. Provides a
single 37-way D-type socket for connection to a V.24,
V.35 or X.21 WAN service. Includes a replacement
back panel for the control unit.
• = Supported on this control unit type. = Not supported on this control unit type.

IP Office Installation
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IP Office 3.2 15-601042 Issue 14b (13th November 2007)
20BInternal Cards
Each IP Office control unit can be fitted with a number of internal cards. The cards supported depend on
the control unit type.
Modem Cards
These cards provide modem circuits to answer incoming V.90 analog modem calls.
• The first analog trunk on Small Office Edition control units and on control units
fitted with an ATM4 or ATM4U trunk card, can be set to answer V.32 analog
modem calls. Whilst in this mode, the trunk cannot be used for voice calls.
• = Supported on this control unit type.
• = Not supported on this control unit type.
Modem Cards SAP Code Small
Office
Edition
IP403 IP406
V1 IP406 V2 IP412
Internal Modem Card:
Provides 12 V.90 modem channels, 4 only in
the IP403 control unit.
700343452
Modem 2 Card:
Provides 2 V.90 modem channels. 700185226

System Overview
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IP Office 3.2 15-601042 Issue 14b (13th November 2007)
Voice Compression Modules
VCM cards are used to provide voice compression channels for calls
between IP and non-IP devices, devices being both trunks and extensions.
VCM cards with differing numbers of voice compression channels are
available.
• For the Small Office Edition control unit, either 3 or 16 voice
compression channels with 40ms echo cancellation are pre-built into
the module. These cannot be changed.
• = Supported on this control unit type.
• = Not supported on this control unit type.
VCM Cards SAP Code Small Office
Edition IP403 IP406 V1 IP406 V2 IP412
VCM5* 700185119
VCM10* 700185127
VCM20* 700185135
25ms echo cancellation.
VCM30 700293939
VCM4 700359854
VCM8 700359862
VCM16 700359870
64ms echo cancellation.
VCM24 700359888
Number of VCM cards. 0 1 1 1 2
Maximum number of channels. 3/16 20 20 30 60
• A VCM channel is required for all calls to/from an IP source and a non-IP source.
• If direct media is supported, calls between IP sources only require a VCM channel for call setup
and when accessing control unit services such as music on hold. T3 IP phones do not support
direct media.
• *These modules are still supported but are no longer available from Avaya.

IP Office Installation
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IP Office 3.2 15-601042 Issue 14b (13th November 2007)
Embedded Voicemail Memory Cards
These cards provide message and prompt storage space for embedded voicemail and
auto-attendant options. The cards used are specially formatted compact flash cards.
•
• = Supported on this control unit type.
• = Not supported on this control unit type.
Embedded Voicemail Memory Cards SAP Code Small
Office
Edition
IP403 IP406
V1 IP406 V2 IP412
Small Office Edition Memory Card:
Supports a 64Mb Compact Flash card fitted in a
PCMCIA slot caddy. This provides up to 10 hours
of compressed message and prompt storage.
Compression uses voice compression channels
during usage.
700289721
IP406 V2 Memory Card:
Supports a 512MB Compact Flash card. This
provides up to 15 hours of uncompressed
message storage.
700343460
• Memory cards in these slots can also be used for storage of files normally obtained via TFTP
transfer. For example the music-on-hold .wav file and supported 4600 Series/5600 Series
software files. This will however reduce storage space for prompt and message files if embedded
voicemail is being used.
• Non-Avaya cards can be used for file storage but will not support Embedded Voicemail.

System Overview
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IP Office 3.2 15-601042 Issue 14b (13th November 2007)
Small Office Edition Wireless Card
The Small Office Edition supports an Avaya supplied 802.11b WiFi wireless
card. This allows the control unit to act as a wireless access point.
• = Supported on this control unit type.
• = Not supported on this control unit type.
Wireless Card SAP Code Small Office
Edition IP403 IP406 V1 IP406 V2 IP412
Wireless Card 700289739

IP Office Installation
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IP Office 3.2 15-601042 Issue 14b (13th November 2007)
21BExternal Expansion Modules
These modules can be used to add additional ports to an IP Office system. The number of expansion
modules supported depends on the control unit type.
Expansion modules, except the WAN3 module, connect to expansion ports on the rear of the control
unit, using a 1 meter (3'3'') cable supplied with the expansion module. No other cable should be used.
The WAN3 module differs in that it connects via a LAN port on its front to one of the control unit's LAN
ports.
Each module uses an external power supply unit supplied with the module. A locale specific power cord
for the PSU must be ordered separately.
Number of modules supported: Small Office IP403 IP406 V1/V2 IP412
WAN3 modules. None 2 2 2
All other modules. None 3 6 12
The following expansion modules are supported by IP Office 3.1:
• Analog Trunk Module (ATM16)
Provides an additional 16 ANALOG ports for connection of
analog trunks. Supports both loop-start and ground-start
trunks.
• Use with ground start trunks requires that the trunk
module and the IP Office control unit are grounded.
• Digital Station Module (DS16/DS30)
Provides, depending on the variant, an additional 16 or 30
DS ports for supported Avaya digital phones. This module
has been superseded by the Digital Station V2.