Avaya IP Office Essential Edition PARTNER Version User manual

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- Issue 1a - (30 January 2010)
PARTNER Version Reference
IP Office Essential Edition

PARTNER® Version, Installation and Reference Manual Page 2
- Issue 1a (30 January 2010)IP Office Essential Edition
© 2010 AVAYA All Rights Reserved.
Notice
While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of
printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be
incorporated in future releases.
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Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this
documentation unless such modifications, additions, or deletions were performed by Avaya.
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Documentation, and Avaya does not necessarily endorse the products, services, or information described or offered within
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License
USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER’S ACCEPTANCE OF THE TERMS SET FORTH
HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT
http://support.avaya.com/LicenseInfo/ (“GENERAL LICENSE TERMS”). IF YOU DO NOT WISH TO BE BOUND BY THESE
TERMS, YOU MUST RETURN THE PRODUCT(S) TO THE POINT OF PURCHASE WITHIN TEN (10) DAYS OF DELIVERY
FOR A REFUND OR CREDIT.
Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and
units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is
specified in the Documentation or other materials available to End User. “Designated Processor” means a single stand-alone
computing device. “Server” means a Designated Processor that hosts a software application to be accessed by multiple users.
“Software” means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User,
whether as stand-alone Products or pre-installed on Hardware. “Hardware” means the standard hardware Products, originally
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Documentation information
For the most current versions of documentation, go to the Avaya Support web site (http://www.avaya.com/support) or the IP
Office Knowledge Base (http://marketingtools.avaya.com/knowledgebase/).
Avaya Support
Avaya provides a telephone number for you to use to report problems or to ask questions about your contact center. The
support telephone number is 1 800 628 2888 in the United States. For additional support telephone numbers, see the Avaya
Web site: http://www.avaya.com/support.

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Contents
Contents
Introduction1. ..................................................................... 81.1 How this book is structured
..................................................................... 81.2 RoHS ..................................................................... 91.3 Repair ..................................................................... 91.4 Equipment Availability
..................................................................... 91.5 Web Sites ..................................................................... 91.6 Training
System Overview2. ..................................................................... 142.1 Partner® Features
..................................................................... 152.2 Partner® Constraints
..................................................................... 162.3 System Components
..................................................................... 172.4 Control Unit
..................................................................... 182.5 SD Card ..................................................................... 192.6 Base Cards
..................................................................... 202.7 Trunk Cards
..................................................................... 212.8 SIP Cards ..................................................................... 212.9 External Expansion Module
..................................................................... 222.10 Supported Phones
..................................................................... 232.11 Dial Plan ..................................................................... 232.12 Core Software & BIN Files
..................................................................... 242.13 Power Supplies
............................................................................ 242.13.1 Power Supply Backup
Installing PARTNER®3. ..................................................................... 283.1 IP Office Manager
..................................................................... 293.2 Getting Started
............................................................................ 293.2.1 Unpacking
............................................................................ 293.2.2 Environmental Requirements
............................................................................ 303.2.3 Read the Documentation
............................................................................ 303.2.4 Space Requirements
............................................................................ 313.2.5 Tools and Parts Required
............................................................................ 323.2.6 Cabling and Cables
............................................................................ 333.2.7 Grounding
............................................................................ 333.2.8 Rack Mounting
............................................................................ 363.2.9 Wall Mounting
............................................................................ 38
3.2.10 Lightning Protection/Out-of-Building
Connections
..................................................................... 383.3 Install Overview
..................................................................... 393.4 Card Installation
..................................................................... 413.5 Starting ..................................................................... 423.6 Connections
..................................................................... 423.7 Final Actions
System Component Details4. ..................................................................... 464.1 Control Unit
............................................................................ 474.1.1 Rear Connections
..................................................................... 484.2 SD Card ..................................................................... 494.3 Base Cards
............................................................................ 504.3.1 Digital Station
............................................................................ 514.3.2 Analog Phone
............................................................................ 524.3.3 ETR6 Card
............................................................................ 544.3.4 ATM Combination Card
..................................................................... 554.4 Trunk Cards
............................................................................ 564.4.1 Analog Trunk Card
............................................................................ 564.4.2 PRI Trunk Cards
..................................................................... 574.5 Expansion Modules
............................................................................ 574.5.1 Digital Station
............................................................................ 594.5.2 Phone Module
..................................................................... 614.6 Telephones
............................................................................ 614.6.1 1416
............................................................................ 614.6.2 1408
............................................................................ 624.6.3 1403
............................................................................ 634.6.4 ETR34D
............................................................................ 644.6.5 ETR6D
............................................................................ 654.6.6 ETR18D
............................................................................ 654.6.7 ETR34
............................................................................ 664.6.8 ETR18
............................................................................ 674.6.9 ETR6
............................................................................ 684.6.10 3910
............................................................................ 684.6.11 3920
............................................................................ 694.6.12 POTS
............................................................................ 704.6.13 Phone Add-Ons
..................................................................... 714.7 Out of Building Telephone Installations (COPY)
............................................................................ 724.7.1 DS Phones
............................................................................ 724.7.2 Analog Phone Barrier Box
............................................................................ 734.7.3 Rack Mounting Barrier Boxes
..................................................................... 754.8 Associated Applications
............................................................................ 754.8.1 Voicemail
............................................................................ 764.8.2 System Status Application (SSA)
............................................................................ 764.8.3 Monitor
............................................................................ 774.8.4 TAPI
............................................................................ 784.8.5 Call Logging Applications
..................................................................... 784.9 Physical Ports
............................................................................ 784.9.1 ANALOG Port
............................................................................ 794.9.2 Audio Port
............................................................................ 794.9.3 DS Ports
............................................................................ 804.9.4 ETR Port
............................................................................ 804.9.5 Expansion Port
............................................................................ 804.9.6 EXT O/P Port
............................................................................ 814.9.7 LAN Port
............................................................................ 814.9.8 PF Port
............................................................................ 824.9.9 Phone (POT) Port
............................................................................ 834.9.10 PRI Port
............................................................................ 834.9.11 RS232 DTE Port
Administration5. ..................................................................... 885.1 Initial Configuration
..................................................................... 885.2 Changing the Default Password
..................................................................... 895.3 SD Card Actions
............................................................................ 895.3.1 Removing SD Cards
............................................................................ 905.3.2 Directories and Files
............................................................................ 915.3.3 Booting from the SD Cards
............................................................................ 915.3.4 SD Card Removal
............................................................................ 925.3.5 Recreating an IP Office SD Card
............................................................................ 935.3.6 Backing Up the System SD Card
..................................................................... 945.4 External Trunk Configuration
............................................................................ 945.4.1 Clock Quality
............................................................................ 955.4.2 Unused Trunks
..................................................................... 955.5 Changing Components
............................................................................ 975.5.1 Running SSA
..................................................................... 975.6 Adding Licences
..................................................................... 985.7 Additional Processes
............................................................................ 985.7.1 Upgrading the System

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............................................................................ 1005.7.2 Upgrading the Core Software
............................................................................ 1005.7.3 Changing the IP Address Settings
............................................................................ 1015.7.4 System Shutdown
............................................................................ 1025.7.5 Rebooting the System
Appendices6. ..................................................................... 1066.1 Troubleshooting
..................................................................... 1086.2 Safety Statements
............................................................................ 1086.2.1 Lightning Protection/Hazard Symbols
............................................................................ 1096.2.2 Trunk Interface Modules
............................................................................ 1096.2.3 Further Information and Product Updates
............................................................................ 1096.2.4 Compliance with FCC Rules
............................................................................ 1096.2.5 Port Safety Classification
............................................................................ 1106.2.6 EMC Directive
..................................................................... 1116.3 Regulatory Instructions for Use
............................................................................ 1116.3.1 Canada
............................................................................ 1116.3.2 FCC Notification
...............................................................................113Index

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Introduction
Chapter 1.

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- Issue 1a (30 January 2010)IP Office Essential Edition
Introduction:
1. Introduction
Avaya IP Office Essential Edition - PARTNER® Version is a telephone system designed for single site businesses typically
with 5 to 25 extensions, that need a small business communications solution which is reliable, established, scalable, easy
to use, and can grow as needed. IP Office Essential Edition - PARTNER® Version is an IP / Digital communication system
designed exclusively to meet the unique needs of a small business.
The Essential Edition - PARTNER®Version supports a selection of system telephones, many with displays that show you
programming and operation feedback. But don’t throw that old telephone away, because the Essential Edition -
PARTNER® Version includes support for many single-line telephones. And you can connect many auxiliary devices, such
as fax machines, answering machines, modems, and credit card scanners, to the system.
On-board basic voice mail eliminates the need for additional hardware.
This document provides system and component descriptions with details to support configuration and maintenance
activities. The main administration and analysis tool used with the Essential Edition - PARTNER® Version is the Essential
Edition - PARTNER® Version admin tool known as Manager which has its own user manual.
For customers or maintainers who do not have access to Manager, almost all settings described in this
document and in the Essential Edition - PARTNER® Version Admin Tool User Manual, can be achieved
through manual TUI commands described in the IP Office Essential Edition ETR Telephone System
Programming User Guide.
Associated documents are:
·IP Office Essential Edition - PARTNER® Version - Quick Install Manual
·IP Office Essential Edition - PARTNER® Version - Administrator Tool Guide
·IP Office Essential Edition - PARTNER® Version - Programming and User Guide
·IP Office Essential Edition - PARTNER® Version - ETR Telephone System Programming and User Guide
·Individual User Guides for associated telephone instruments. (ETR, 1400, 3910, 3920)
IP Office Technical Bulletins
Ensure that you have obtained and read the IP Office Technical Bulletin relating to the IP Office software release which
you are installing. This bulletin will contain important information that may not have been included in this manual. IP
Office Technical Bulletins are available from the Avaya support website http://support.avaya.com).

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1.1 How this book is structured
This book contains seven chapters, which provide information as follows:
Chapter 1, Introduction — briefly details the installation procedure for Essential Edition - PARTNER® and provides
standard Avaya information.
Chapter 2, System Overview — describes the Essential Edition - PARTNER® system structure, the system features,
modes of operation, system capacities.
Chapter 3, Getting Started — briefly describes where and how to mount equipment, equipment checks and unpacking
Chapter 4, Installing IP Office — intended primarily for the technician, explains the physical installation of the control
unit and the telephones.
Chapter 5, Administration — explains how the system configuration can be altered and how software and hardware
can be upgraded as new modules and releases become available.
Chapter 6, System Component Details — descriptions of system components identified in Chapter 2, System
Overview.
Chapter 7, Troubleshooting — how to handle problems occurring during installation and operation. Describes possible
problems with the telephone system and the solutions to these problems.
Appendix — supplementary information
Index
Document History
Version
Change
Name
Date
Draft 1
Initial issue
V Vella
12 Nov
2009
Draft 2
ER comments
V Vella
20 Nov
2009
Draft 3
Nomenclature correction and edit
V Vella
Draft 4
First review draft
V Vella
12 Jan 2010
Draft 5
Continued editing and review comments
V Vella
22 Jan 2010
Issue 1.0
Issued for final review
V Vella
3 Feb 2010
Document Conventions
The following font attributes are used in this document:
·Bold Used to emphasize, identify commands or highlight menu selections
·Italic Used to identify dialog fields, windows, or documents
·Courier Used for code listings, file names and command line content
1.2 RoHS
RoHS is a European Union directive for the Removal of Certain Hazardous Substances from Electrical and Electronic
Equipment. Similar legislation has been or is being introduced in a number of other countries. Avaya has decided to make
its global product range compliant with the requirements of RoHS.
The actions taken vary:
·In some cases equipment has been discontinued and is no longer available from Avaya.
·In some cases new manufactured stock has been made RoHS compliant and keeps its existing Part number.
·In other cases the equipment has been replaced by a new RoHS compliant alternative with new Part numbers.

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Introduction: RoHS
The Part numbers within this document are for RoHS compliant equipment unless otherwise stated.
1.3 Repair
Essential Edition - PARTNER® Version systems do not contain any user serviceable or repairable components. If a faulty
unit is suspected the whole unit should be replaced.
IP Office 500v2 control units should not be opened under any circumstances.
1.4 Equipment Availability
Part numbers and details of specific items within this documentation are for reference only. Items available in any specific
locale should be confirmed against the local Essential Edition - PARTNER® Version price list for that locale. The local price
list may also include additional items relative to the installation requirements of that locale.
1.5 Web Sites
Information to support the IP Office can be found on a number of web sites.
·Avaya - http://www.avaya.com
The official web site for Avaya. The front page also provides access to individual Avaya web sites for different
countries.
·Avaya Enterprise Portal - http://partner.avaya.com
This is the official web site for all Avaya Business Partners. The site requires registration for a user name and
password. Once accessed, the site portal can be individually customized for what products and information types
you wish to see and to be notified about by email.
·Avaya Support - http://support.avaya.com
Contains documentation and other support materials for Avaya products including IP Office. Copies of the IP Office
CD images are available from this site and updated core software .bin files.
·Avaya IP Office Knowledge Base - http://marketingtools.avaya.com/knowledgebase
Access to an on-line regularly updated version of the IP Office Knowledge Base. Currently this link is only available
to Avaya Business Partners while running an ARA account (Avaya Remote Access) connection.
·Avaya University - http://www.avaya-learning.com
This site provides access to the full range of Avaya training courses. That includes both on-line courses, course
assessments and access to details of classroom based courses. The site requires users to register in order to
provide the user with access to details of their training record. See Training.
·Avaya Community - http://www.aucommunity.com
This is the official discussion forum for Avaya product users. However it does not include any separate area for
discussion of Essential Edition - PARTNER® Version issues.
·Avaya UPS Calculator - http://ups.avayaups.com
An online calculator for uninterruptible power supply (UPS) requirements. Allows specification of a range of
equipment to be supported. See Power Supply Backup (UPS).
·Other Non-Avaya Web Sites
A number of third-party web forums exist that discuss Essential Edition - PARTNER® Version. These can act as
useful source of information about how the Essential Edition - PARTNER® Version is used. Some of these forums
require you to be a member and to register. These are not official Avaya forums and their content is not monitored
or sanctioned by Avaya.
·Tek-Tips: http://www.tek-tips.com.
·IP Office Info: http://www.ipofficeinfo.com.
·Yahoo Groups: http://groups.yahoo.com/group/ipoffice.
·Lycos Forum: http://members.lycos.co.uk/ipoffice.
·PBX Tech: http://www.pbxtech.info/forumdisplay.php?f=8.
1.6 Training
Avaya University provides a wide range of training courses for IP Office and its associated applications. This includes
courses necessary for IP Office resellers to become Avaya Authorized Channel Partners and for individuals to achieve IP
Office certification.

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Details of all the course can be found on the Avaya University web site (http://www.avaya-learning.com). The site can be
used to check course availability and to book course. It also includes on-line courses and on-line course assessments. The
site requires users to setup a user name and password in order to track their personal training record.

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Introduction: Training

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System Overview
Chapter 2.

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2. System Overview
This section looks at the components that collectively form the Essential Edition - PARTNER® Version system. This
includes aspects such as cabling and the need for additional non-Avaya IP Office equipment.
The section provides only a general description of individual units. For greater detail, refer to the System
Components section.
2.1 Partner® Features
The following basic features are provided by Essential Edition - PARTNER® Version:
·Prompts and feedback displays on both ETR and 1400 sets, emulate the PARTNER ACS R8 system.
·Integral SD card contains system files, and backup files. Automatic backup every 24 hours
·Up to 48 extensions
·Avaya ETR Telephone support
·Avaya 1400 Digital Telephone support
·Key System Functionality
·Embedded Voicemail
·SIP Trunking (up to 10 trunks)
·Supports the Essential Edition - PARTNER® Version Manager application.
·Supports the System Status Application
·Supports the System Monitor Application
·TAPI
·SMDR
·Supports DS16 Expansion Module (adds 16 additional digital station ports.) and Phone16 Expansion Module (adds
16 additional analog station ports)
·10-party conferencing
·Supports loudspeaker connectivity via a combination card or one of the 2 built-in POTS port on other cards
·Includes 3 instances of SIP and Mobility.
·Call handling mode will change from key to PBX operation
The following features are pre-assigned:
·Last Number Redial
·Drop
·Recall (CO hook flash)
·Auto Line
·Selection – L1, L2, etc.
·Voice Mail Access, Each extension has voice mailbox assigned with Automatic Voice Mail Coverage turned on.
Control unit slot availability – (maximum of 4 of the following cards):
·Up to 2 Combination cards (each provides 6 DS ports; 2 POTS station ports; 4 POTS line ports; and 10 VCM
channels {supports up to 10 SIP lines})
·Up to 3 Essential Edition - PARTNER® Version ETR6 cards (each provides 6 ETR station ports)
·Up to 3 DS8 cards (each provides 8 digital station ports)
·Up to 3 Phone 8 cards (each provides 8 POTS station ports). Maximum of 3 since a Combination card; DS-8 or
ETR-6 must be present in system
·Up to 3 Phone 2 cards (each provides up to 2 POTS station ports). Maximum of 3 since a Combination card; DS-8
or ETR-6 must be present in system
·An ATM4 daughter card can be added to any ETR6 card or DS card, or Phone card increasing POTS line capacity.
(up to max 3)
·1 PRI/T1 daughter card may be added to any ETR6 card or DS card or Phone card, increasing digital line capacity.

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System Overview: Partner® Constraints
2.2 Partner® Constraints
Max allowed in
system
IP Office Essential Edition - PARTNER®
Version Base Cards:
Phone 8 - Base
3
Phone 2 - Base
3
DS 8 - Base
3
ETR6 – Base
3
6DS+2POTS+VCM10 LE Combination
2
IP Office Essential Edition - PARTNER®
Version Daughter Cards:
ATM 4 Uni - daughter
3
PRI 1 Uni - daughter
1
IP Office Essential Edition - PARTNER®
Version Expansion Modules:
IP Office 500v2 PHONE 16
1
IP Office 500v2 DIGITAL STATION 16
1
Essential Edition - PARTNER® Version requires a presence of at least 1 ETR or Digital station to be used for TUI
administration. This needs the presence of at least 1 of the following cards:
·Comination Card
·DS8
·ETR-6
System capacity for the Essential Edition - PARTNER® Version is flexible and can use combinations of the following
hardware components:
Control unit (4 available slots – maximum of 4 of the following cards):
• Up to 2 Combination cards (each provides 6 DS ports; 2 POTS station ports; 4 POTS line ports; and supports
up to 10 SIP lines)
• Up to 3 ETR6 cards (each provides 6 ETR station ports)
• Up to 3 DS8 cards (each provides 8 digital station ports)
• Up to 3 Phone 8 cards (each provides 8 POTS station ports)
o Maximum of 3 because a combination card; DS-8 or ETR-6 must be present in system
• Up to 3 Phone 2 cards (each provides up to 2 POTS station ports)
o Maximum of 3 because a combination card; DS-8 or ETR-6 must be present in system
An ATM4 daughter card can be added to any ETR card or DS card, or Phone card increasing POTS line capacity. 1 PRI/T1
daughter card may be added to any ETR card or DS card or Phone card, increasing digital line capacity.
One expansion module may be added to the main control unit; providing additional growth capability. The supported
expansion modules are:
• DS16 Expansion Module (adds 16 additional digital station ports.)
• Phone 16 Expansion Module (adds 16 additional analog station ports)
Based on these configurations; an Essential Edition - PARTNER® Version may support up to 64 lines (1-PRI; 3 ATM4; up
to 10 SIP trunks) and up to 48 stations (Up to 18 ETR stations and/or 46 digital ports + 2 POTS). Maximum growth
capabilities are software blocked in the system.
Essential Edition - PARTNER® Version will support up to 10 SIP trunks, which can be assigned across multiple SIP service
providers.

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2.3 System Components
The following are typical components of an Essential Edition - PARTNER® Version system.
·IP Office 500v2 Control Unit
The control unit, holds the main configuration and performs
the routing and switching for telephone calls and data traffic.
The control unit includes LAN ports, slots for additional internal
cards and in some cases integral digital and analog phone
ports.
·SD Card
The IP Office 500v2 control unit uses the Avaya SD flash
memory card which has Essential Edition - PARTNER® Version
software and Embedded Voicemail already installed. Each
Avaya SD card has a unique serial number.
·IP Office 500 Base Cards
The control unit has slots for up to four base cards. These can
be used to add analog and digital extension ports.
·IP Office 500 Digital Station Base Card
·IP Office 500 ATM Combination Card
·IP Office 500v2 ETR6 Base Card
·IP Office 500 Analog Phone Base Card
·IP Office 500 VCM Base Card
·IP Office 500 4-Port Expansion Base Card
·IP Office 500 Trunk Daughter Cards
Some base cards can be fitted with a IP Office 500 daughter
card in order to support various types of trunk connections.
·IP Office 500 Analog Trunk Card
·IP Office 500 T1 Trunk Card
·IP Office 500 PRI Trunk Card
·IP Office 500 SIP Trunk Card
·IP Office 500 Combination Cards
These card are pre-paired base and daughter cards. They
provide 6 digital station ports, 2 analog phone ports and 4
analog trunks.
·IP Office 500 External Expansion Modules
Additional analog and digital extension ports can be added
using an IP Office 500 external expansion module.
·Only one Digital Station 16 or one Phone 16 module may be
used with Essential Edition - PARTNER® Version.

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System Overview: System Components
·Power Supplies
The IP Office 500 V2 control unit has an internal power supply
unit. Each external expansion module is supplied with an
external power supply unit. Additional power supply units may
also be required for IP phones and some phone add-ons.
·Power Cords
Depending on the locale, different power cords need to be
ordered for each control unit, external expansion module and
any phones or devices using external power supply units.
·Cables
The Essential Edition - PARTNER® Version is designed
primarily for connection to a structured cabling system using
CAT3 UTP cabling. This approach allows telephone and data
traffic to share the same wiring infrastructure and simplifies
equipment moves.
·Mounting Kits
The IP Office 500v2 control unit can be used free-standing,
with an external expansion module stacked above it. With
optional rack mounting kits, the control unit and external
expansion module can also be rack mounted. Alternatively
with an optional wall mounting kit the control unit can be wall
mounted.
·Surge Protectors and Barrier Boxes
Where the installation includes extensions in other buildings
additional protective equipment is required. This equipment
may also be required in areas where the lightning risk is high.
·Phones
Essential Edition - PARTNER® Version systems support a
variety of Avaya digital and wireless phones plus analog
phones.
2.4 Control Unit
The base item of the Essential Edition - PARTNER® Version system is the system server or control unit. It stores the
system configuration and controls system operation. Essential Edition - PARTNER® Version uses the IP Office 500v2 R6.0
control unit or above.
A control unit can be customized by adding various internal cards such as trunk cards. external expansion modules can
be also be connected to add additional extension and trunk ports.
The IP Office 500v2 control unit has four front slots for IP Office 500
base cards. It has an internal power supply unit and uses a mandatory
dongle in the form of an SD Card plugged into a rear panel slot. It
includes a 2 port ethernet LAN switch (layer 3 managed) on the rear.
The following table summarizes the capacities of the control unit supported by Essential Edition - PARTNER® software.

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Feature
Provision
Control Unit Digital Station Ports
Up to 30
Control Unit Analog Phone Ports
Up to 26
Control Unit ETR Phone Ports
18
Embedded Voicemail Card
Integral WAN Port
Not used
External Expansion Ports
1
Audio In (MOH) Port
External O/P Switch Port
Conference Parties
10
Maximum Extension Capacity
48
Digital Phones only.
46
Analog Phones only.
42
ETR Phones only.
18
IP500 Trunk Daughter Cards
IP500 Analog trunks
12
IP500 PRI trunk channels
24
VCM Cards
IP500 VCM Cards
2**
Dimensions
Height x Width x Depth
73x445x365mm
2.9"x17.5"x14.4"
** Only supports VCM channels provided by fitting IP500 Combination cards.
2.5 SD Card
The Avaya SD card exercises central control over the Essential Edition - PARTNER® Version system and acts as the
License dongle for the control unit. The SD card is inserted into the System SD slot on the rear of the control unit.
Except during maintenance the System SD slot should contain an Avaya SD card at all times. The files on that card are
used when the system is started and the Feature Key serial number only present on Avaya cards is used for the licensing
of Essential Edition - PARTNER® Version features.
·The SD card stores system files, the system status application (SSA) and a voice mail application providing 2 channels
by default but can be licensed for up to 6 channels total.
·The system SD card is also used to store copies of core software binary files, configuration files and backups.
·Various commands within Manager interface enables the SD card contents to be backed up, restored or copied.
·The control unit has an Optional SD slot as well as the System SD slot. This Optional SD card slot can be used to
store occasional full copies of the System SD card. or as an additional memory card to or from which, files can be
copied. Non-Avaya cards can be used for this as long as they conform to the standard below:
oSDHC minimum 4GB FAT32 format (Single partition, SDHC, class2+, FAT32, SPI & SD bus).

PARTNER® Version, Installation and Reference Manual Page 19
- Issue 1a (30 January 2010)IP Office Essential Edition
System Overview: SD Card
SD Card Removal
SD cards should never be removed while being used. Though the SD card slot LEDs indicate when data is being
written to an SD card, lack of flashing LED is not a sufficient safeguard. The IP Office Manager provides methods to
shutdown and restart an individual card or to shutdown the Essential Edition - PARTNER® Version system in order to
allow removal of an SD card. If the System SD card is removed, licensed features will continue operating for up to 2
hours.
2.6 Base Cards
The IP Office 500v2 control unit
has 4 slots to accomodate base
cards. Each base cards includes
an integral front panel with
ports for cable connections.
The slots are numbered 1 to 4
from left to right. Normally they
can be used in any order,
however if the capacity for a
particular type of card is
exceeded, the card in the
highest slot will be disabled.
IP Office 500 Analog Phone Base Card
This card has 12 RJ45 ports. The card is available in two variants,
providing 2 or 8 analog extension ports for the connection of analog
phones. The card can be fitted with an IP Office 500 daughter card
which then uses the additional 4 RJ45 ports for connections.
·This card accepts one IP Office 500 daughter card of any type.
·Maximum: 4 per control unit.
·When fitted with an IP Office 500 Analog Trunk daughter card, the
Phone 8 base card supports 1 power failure extension to trunk (loop-
start only) connection.
·The analog extension ports do not include a ringing capacitor. Where
this is a requirement, connection should be via a Master socket
containing ringing capacitors.
IP Office 500 ATM Combination Card
This card provides 6 digital station ports (1-6), 2 analog extension
ports (7-8) and 4 analog trunk ports (9-12). The card also includes 10
VCM channels.
·This card has a pre-installed IP Office 500 ATM daughter card.
·Maximum: 2 combination cards per control unit.
·During power failure port 8 is connected to port 12.
IP Office ETR6 Base Card
This card is only supported in an IP500 V2 control unit running in
PARTNER® Version mode. It provides 6 ETR ports for connection of
ETR phones. 2 Analog extension ports are also provided for emergency
use only with an analog trunk card.