Avaya IP Office Phone Manager User manual

15-601042 Issue 19l - (06 November 2008)
IP Office Installation
IP Office

IP Office Installation Page 2
15-601042 Issue 19l (06 November 2008)IP Office
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Contents
Contents
Installing IP Office1.
..................................................................... 101.1 Equipment Availability
..................................................................... 101.2 RoHS
..................................................................... 101.3 Repair
System Overview2.
..................................................................... 132.1 Small Office Edition System Components
..................................................................... 142.2 IP400 Office System Components
..................................................................... 162.3 IP500 Office System Components
..................................................................... 182.4 Control Units
..................................................................... 192.5 Control Unit Summary
..................................................................... 202.6 IP Office Standard Edition
..................................................................... 212.7 IP500 Base Cards
..................................................................... 232.8 IP500 Trunk Cards
..................................................................... 242.9 IP400 Trunk Cards
..................................................................... 262.10 External Expansion Modules
..................................................................... 312.11 Other Cards
..................................................................... 332.12 Power Supplies
..................................................................... 342.13 Power Supply Cords
..................................................................... 352.14 Power Supply Backup
..................................................................... 362.15 Cabling and Cables
..................................................................... 382.16 Grounding
..................................................................... 392.17 Lightning Protection/Out-of-Building Connections
..................................................................... 402.18 Wall and Rack Mounting
..................................................................... 422.19 Feature Key Dongles
..................................................................... 432.20 License Keys
..................................................................... 442.21 IP Office Phones
..................................................................... 452.22 Core Software & BIN Files
..................................................................... 472.23 Supported Country Locales
..................................................................... 492.24 Programming Applications
..................................................................... 502.25 User Applications
..................................................................... 512.26 Voicemail Applications
..................................................................... 522.27 Call Logging Applications
..................................................................... 522.28 Call Center Applications
..................................................................... 532.29 CTI Applications
..................................................................... 542.30 Application CD's/DVD's
..................................................................... 552.31 VoIP
..................................................................... 562.32 Voice Compression Channels
..................................................................... 572.33 Training
..................................................................... 582.34 Web Sites
Planning3.
..................................................................... 623.1 Space Requirements
..................................................................... 643.2 Environmental Requirements
..................................................................... 653.3 Tools and Parts Required
Pre-Configuration4.
..................................................................... 684.1 Off Line Configuration
..................................................................... 694.2 Creating a New Configuration
..................................................................... 704.3 Importing and Exporting Settings
Small Office Edition Installation5.
..................................................................... 745.1 Unpacking
..................................................................... 755.2 Installing the Admin Applications
..................................................................... 775.3 Default Control Unit Power Up
..................................................................... 795.4 Connecting the Manager PC
..................................................................... 805.5 Receiving a Configuration (Pre 3.2)
..................................................................... 815.6 Using Monitor
..................................................................... 825.7 Fitting Trunk Cards (SOE)
..................................................................... 845.8 Shelf/Wall Mounting
..................................................................... 865.9 Grounding (SOE)
..................................................................... 875.10 Upgrading the Core Software
..................................................................... 895.11 Configuring Security Settings
..................................................................... 905.12 Receiving a Configuration (3.2+)
..................................................................... 915.13 Running the System Status Application
IP400 Basic Installation6.
..................................................................... 946.1 Unpacking
..................................................................... 956.2 Installing the Admin Applications
..................................................................... 976.3 Control Unit Power Up
..................................................................... 996.4 Connecting the Manager PC
..................................................................... 1006.5 Receiving a Configuration (Pre 3.2)
..................................................................... 1016.6 Using Monitor
..................................................................... 1026.7 Fitting VCM Cards
..................................................................... 1046.8 Fitting Modem Cards
..................................................................... 1066.9 Fitting Trunk Cards
..................................................................... 1096.10 Rack Mounting
..................................................................... 1116.11 Adding Expansion Modules
..................................................................... 1136.12 Adding a WAN3 Module
..................................................................... 1156.13 Grounding
..................................................................... 1176.14 Upgrading the Core Software
..................................................................... 1206.15 Configuring Security Settings
..................................................................... 1216.16 Receiving a Configuration (3.2+)
..................................................................... 1226.17 Running System Status Application
IP500 Basic Installation7.
..................................................................... 1267.1 Tools Required
..................................................................... 1277.2 Read the Documentation
..................................................................... 1287.3 Unpacking
..................................................................... 1297.4 IP500 Card Installation
..................................................................... 1337.5 Inserting the Feature Key
..................................................................... 1347.6 Applying Power
..................................................................... 1367.7 Installing the Admin Applications
..................................................................... 1387.8 Connecting the Manager PC (IP500)
..................................................................... 1397.9 Start Manager
..................................................................... 1407.10 Upgrading the Core Software
..................................................................... 1417.11 Check the CPU LED
..................................................................... 1427.12 Check the Card LEDs
..................................................................... 1437.13 Receiving the Configuration
..................................................................... 1447.14 Adding Licences
..................................................................... 1457.15 Adding External Expansion Modules
..................................................................... 1477.16 Configuring Security Settings
..................................................................... 1487.17 Rack Mounting
..................................................................... 1517.18 Wall Mounting
..................................................................... 1537.19 Grounding
..................................................................... 1557.20 Running System Status Application
Phone Installation8.
..................................................................... 1598.1 Installing 2400/5400 Series Phones
..................................................................... 1648.2 Installing an EU24 Add-On
..................................................................... 1658.3 BM32 Firmware Upgrade
..................................................................... 1668.4 Basic Button Programming
..................................................................... 1688.5 Changing Extension Numbers
..................................................................... 1708.6 Swapping Extension Users

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External Trunk Configuration9.
..................................................................... 1749.1 Clock Quality
..................................................................... 1769.2 Unused Trunks
..................................................................... 1789.3 Prefix Dialing
Additional Processes10.
..................................................................... 18210.1 Upgrading the Core Software
..................................................................... 18410.2 Creating a WAN Link
..................................................................... 18510.3 IP500 Reset Button
..................................................................... 18610.4 Out of Building Telephone Installations
............................................................................ 18710.4.1 DS Phones
............................................................................ 18810.4.2 Analog Phone Barrier Box
............................................................................ 19010.4.3 Rack Mounting Barrier Boxes
..................................................................... 19110.5 Using the External Output Port
............................................................................ 19110.5.1 Port Connection
..................................................................... 19210.6 Licensing
............................................................................ 19210.6.1 License Keys
............................................................................ 19310.6.2 Feature Key Dongles
............................................................................ 19410.6.3 Installation Requirements
............................................................................ 19510.6.4 Serial Port Feature Key Installation
............................................................................ 19610.6.5 Parallel / USB Port Feature Key Installation
..................................................................... 19710.7 So8 BRI Module
............................................................................ 19710.7.1 Example 1: ISDN Terminal
............................................................................ 19810.7.2 Example 2: Video Conference
..................................................................... 20010.8 SNMP
............................................................................ 20010.8.1 SNMP Introduction
............................................................................ 20110.8.2 Installing the IP Office MIB Files
............................................................................ 20310.8.3 Enabling SNMP and Polling Support
............................................................................ 20310.8.4 Enabling SNMP Trap Sending
............................................................................ 20410.8.5 Trap Generation
..................................................................... 20610.9 DTE Port Maintenance
............................................................................ 20610.9.1 DTE Port Overview
............................................................................ 20610.9.2 DTE Port Settings
............................................................................ 20710.9.3 Erasing the Configuration
............................................................................ 20910.9.4 Defaulting Security Settings
............................................................................ 21010.9.5 Erasing the Operational Software
System Components11.
..................................................................... 21411.1 Control Units
............................................................................ 21411.1.1 IP500
............................................................................ 21611.1.2 IP412
............................................................................ 21811.1.3 IP406 V2
............................................................................ 22011.1.4 IP406 V1
............................................................................ 22211.1.5 IP403
............................................................................ 22511.1.6 Small Office Edition (SOE)
..................................................................... 22711.2 Internal Cards
............................................................................ 22711.2.1 Modem Cards
............................................................................ 22711.2.2 Wireless Card
............................................................................ 22811.2.3 Embedded Voicemail Memory Cards
............................................................................ 22911.2.4 Voice Compression Modules
..................................................................... 23011.3 IP400 Trunks Cards
............................................................................ 23011.3.1 Analog Trunk Card Uni (ATM4U)
............................................................................ 23111.3.2 Analog Trunk Cards (ATM4)
............................................................................ 23111.3.3 BRI Trunk Cards
............................................................................ 23211.3.4 T1 PRI Trunk Cards
............................................................................ 23211.3.5 E1 PRI Trunk Cards
............................................................................ 23311.3.6 WAN Trunk Card
............................................................................ 23311.3.7 E1R2 PRI Trunk Cards
..................................................................... 23411.4 IP500 Base Cards
............................................................................ 23411.4.1 Legacy Card Carrier
............................................................................ 23511.4.2 VCM
............................................................................ 23611.4.3 Digital Station
............................................................................ 23711.4.4 Analog Phone
..................................................................... 23811.5 IP500 Daughter Cards
............................................................................ 23811.5.1 Analog Trunk Card
............................................................................ 23911.5.2 BRI Trunk Cards
............................................................................ 24011.5.3 PRI Trunk Cards
..................................................................... 24111.6 IP400 Expansion Modules
............................................................................ 24111.6.1 Analog Trunk 16
............................................................................ 24311.6.2 Digital Station V2
............................................................................ 24511.6.3 Digital Station
............................................................................ 24711.6.4 Phone V2
............................................................................ 24911.6.5 Phone
............................................................................ 25111.6.6 So8
............................................................................ 25311.6.7 WAN3 10/100
..................................................................... 25511.7 IP500 Expansion Modules
............................................................................ 25511.7.1 Analog Trunk 16
............................................................................ 25711.7.2 BRI SO8
............................................................................ 25911.7.3 Digital Station
............................................................................ 26111.7.4 Phone
..................................................................... 26311.8 Phones
............................................................................ 26411.8.1 1603
............................................................................ 26611.8.2 1608
............................................................................ 26811.8.3 1616
............................................................................ 27011.8.4 2402
............................................................................ 27111.8.5 2410
............................................................................ 27211.8.6 2420
............................................................................ 27311.8.7 3616
............................................................................ 27411.8.8 3620
............................................................................ 27511.8.9 3626
............................................................................ 27611.8.10 3641
............................................................................ 27711.8.11 3645
............................................................................ 27811.8.12 3701
............................................................................ 27911.8.13 3711
............................................................................ 28011.8.14 3810
............................................................................ 28111.8.15 4406
............................................................................ 28211.8.16 4412
............................................................................ 28311.8.17 4424
............................................................................ 28411.8.18 4601
............................................................................ 28511.8.19 4602
............................................................................ 28611.8.20 4610
............................................................................ 28711.8.21 4620
............................................................................ 28811.8.22 4621
............................................................................ 28911.8.23 4625
............................................................................ 29011.8.24 5402
............................................................................ 29111.8.25 5410
............................................................................ 29211.8.26 5420
............................................................................ 29311.8.27 5601
............................................................................ 29411.8.28 5602
............................................................................ 29511.8.29 5610
............................................................................ 29611.8.30 5620
............................................................................ 29711.8.31 5621
............................................................................ 29811.8.32 6408D
............................................................................ 29911.8.33 6416D
............................................................................ 30011.8.34 6424D
............................................................................ 30111.8.35 T3 Classic

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Contents
............................................................................ 30211.8.36 T3 Comfort
............................................................................ 30311.8.37 T3 Compact
..................................................................... 30411.9 Phone Add-Ons
............................................................................ 30411.9.1 4450
............................................................................ 30511.9.2 BM32
............................................................................ 30611.9.3 EU24
............................................................................ 30711.9.4 EU24BL
............................................................................ 30811.9.5 T3 DSS
............................................................................ 30911.9.6 201B RIM
............................................................................ 31011.9.7 XM24
..................................................................... 31111.10 Applications
............................................................................ 31211.10.1 Call Status
............................................................................ 31311.10.2 Compact Business Center (CBC)
............................................................................ 31411.10.3 Compact Contact Center (CCC)
............................................................................ 31811.10.4 Conference Center
............................................................................ 31911.10.5 ContactStore
............................................................................ 32011.10.6 Delta Server
............................................................................ 32111.10.7 Feature Key Server
............................................................................ 32211.10.8 Manager
............................................................................ 32311.10.9 Monitor
............................................................................ 32411.10.10 MS-CRM
............................................................................ 32511.10.11 Phone Manager
............................................................................ 32711.10.12 SoftConsole
............................................................................ 32811.10.13 System Status Application (SSA)
............................................................................ 32911.10.14 TAPI
............................................................................ 33111.10.15 VoiceMail Lite
............................................................................ 33211.10.16 VoiceMail Pro
............................................................................ 33611.10.17 IP Office Ports
............................................................................ 34011.10.18 Operating System Summary
..................................................................... 34211.11 Licence Keys
............................................................................ 34311.11.1 IP500
............................................................................ 34411.11.2 CCC
............................................................................ 34511.11.3 CTI
............................................................................ 34611.11.4 Phone Manager
............................................................................ 34711.11.5 VoiceMail
............................................................................ 34811.11.6 IP DECT
............................................................................ 34911.11.7 Trial Licenses
..................................................................... 35011.12 Ports
............................................................................ 35111.12.1 Cables
............................................................................ 35311.12.2 ANALOG Port
............................................................................ 35311.12.3 AUDIO Port
............................................................................ 35411.12.4 BRI Port (So)
............................................................................ 35511.12.5 BRI Port (To)
............................................................................ 35611.12.6 DC I/P Port
............................................................................ 35611.12.7 DS Ports
............................................................................ 35711.12.8 RS232 DTE Port
............................................................................ 35811.12.9 EXPANSION Port
............................................................................ 35811.12.10 EXT O/P Port
............................................................................ 35911.12.11 LAN Port
............................................................................ 36011.12.12 PF Port
............................................................................ 36111.12.13 PHONE (POT) Port
............................................................................ 36211.12.14 PRI Port
............................................................................ 36311.12.15 WAN Port
............................................................................ 36411.12.16 V.24 WAN Cable
............................................................................ 36511.12.17 V.35 WAN Cable
............................................................................ 36611.12.18 X.21 WAN Cable
..................................................................... 36711.13 SAP Codes
............................................................................ 38611.13.1 Availability
............................................................................ 38611.13.2 RoHS
Safety Statements12.
..................................................................... 38812.1 Safety and Homologation Statements
..................................................................... 38912.2 Lithium Batteries
..................................................................... 38912.3 Lightning Protection/Hazard Symbols
..................................................................... 39012.4 Trunk Interface Modules
..................................................................... 39112.5 Further Information and Product Updates
..................................................................... 39112.6 Compliance with FCC Rules
..................................................................... 39212.7 Port Safety Classification
..................................................................... 39312.8 EMC Directive
..................................................................... 39412.9 Regulatory Instructions for Use
............................................................................ 39412.9.1 Australia
............................................................................ 39412.9.2 Canada
............................................................................ 39512.9.3 China
............................................................................ 39612.9.4 European Union
............................................................................ 39612.9.5 New Zealand
............................................................................ 39612.9.6 FCC Notification
...............................................................................397Index

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Installing IP Office
Chapter 1.

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Installing IP Office:
1. Installing IP Office
This documentation is intended to assist with the installation of the core components of an Avaya IP Office telephone
system. It describes those components and factors that should be considered for an installation.
·The IP Office is a converged voice and data communications system. It should therefore only be installed by persons
with telephony and IP data network experience.
·Installers must be trained on IP Office systems. Through its Avaya University (AU), Avaya provides a range of training
courses including specific IP Office implementation and installation training. It also provides certification schemes for
installers to achieve various levels of IP Office accreditation. See Training.
·It is the installer’s responsibility to ensure that all installation work is done in accordance with local and national
regulations and requirements. It is also their responsibility to accurately establish the customer’s requirements before
installation and to ensure that the installation meets those requirements.
·You should read and understand this documentation before installation. You should also obtain and read the Avaya
Technical Bulletins relevant to recent IP Office software and hardware releases to ensure that you are familiar with any
changes to the IP Office equipment and software.
The following components of IP Office are outside the range of a basic IP Office installation. They are covered by separate
installation and configuration documentation. If those components are to be part of the IP Office system installation, that
documentation should be obtained, read and understood prior to the installation.
·4600/5600 Series IP Phone Installation.
·Embedded Voicemail Installation.
·Voicemail Lite Installation.
·Voicemail Pro Installation.
·Delta Server (SMDR) Installation.
·Compact Business Center (CBC) Installation.
·Compact Contact Center (CCC) Installation.
·Contact Store Installation.
·Compact DECT Installation.
·IP DECT Installation.
·3600 Series Wireless IP Installation.
·Phone Manager Installation Manual.
·SoftConsole Installation Manual.
·Conference Center Installation Manual.

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1.1 Equipment Availability
SAP codes and details of specific items within this documentation are for reference only. Items available in any specific
locale should be confirmed against the local Avaya IP Office price list for that locale. The local price list may also include
additional items relative to the installation requirements of that locale.
1.2 RoHS
RoHS is an European Union directive for the Removal of Certain Hazardous Substances from Electrical and Electronic
Equipment. Similar legislation has been or is being introduced in a number of other countries. Avaya has decided to make
its global product range compliant with the requirements of RoHS. The actions taken vary
·In some cases equipment has been discontinued and is no longer available from Avaya.
·In some cases new manufactured stock has been made RoHS compliant and keeps its existing SAP code.
·In other cases the equipment has been replaced by a new RoHS compliant alternative with new SAP codes.
The SAP codes within this document are for RoHS compliant equipment unless otherwise stated.
1.3 Repair
IP Office systems do not contain any user serviceable or repairable components. If a faulty unit is suspected the whole
unit should be replace.
·IP400 control units should only be opened where indicated for the installation of IP400 cards.
·IP500 control units should not be opened under any circumstances.

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System Overview
Chapter 2.

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2. System Overview
This section looks at the components that collectively form IP Office systems. This includes aspects such as cabling and
the need for additional non-Avaya IP Office equipment.
This section provides just a general description of individual units. For greater detail refer to the System Components
section.

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System Overview:
2.1 Small Office Edition System Components
The IP Office Small Office Edition is a single control unit with no external expansion modules. It is intended for small sites
and branch offices.
·IP Office Small Office Edition Control Unit
The control unit holds the main configuration and performs the routing and
switching for telephone calls and data traffic. Each Small Office control unit
includes LAN ports, a Ethernet WAN port, and depending on the particular
control unit variant a number of integral analog phone, analog extension
and digital station ports.
·Trunk Card
The Small Office Edition control unit accepts a single IP400 trunk card for
additional trunks.
·Embedded Voicemail Memory Card
IP Office embedded voicemail is supported by the addition of an Embedded
Voicemail memory card.
·Wireless Card
The Small Office Edition can support an Avaya 802.11b WiFi wireless card.
·Power Supplies
Each Small Office Edition control unit is supplied with an external power
supply unit. Additional power supply units may also be required for IP
phones and some phone add-ons.
·Power Cords
Depending on the locale, different power cords are needed for the external
power supply unit.
·Cables
The IP Office is designed primarily for connection to a structured cabling
system using CAT3 UTP cabling. This approach allows telephone and data
traffic to share the same wiring infrastructure and simplifies equipment
moves.
·Phones
IP Office systems support a variety of Avaya digital and IP phones plus
analog phones.
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·License Keys
Various IP Office features and applications require a license key to be
entered into the system's configuration. Each key is a 32-character text
string unique to the feature being activated and the serial number of the
Feature Key dongle (see below) installed in the system.
·Feature Key Dongle
A uniquely numbered dongle is used to validate license keys.
·Application CD's/DVD's
The IP Office applications can be ordered on a number of CD's. In addition
they can be downloaded from the IP Office section of the Avaya support
web site (http://support.avaya.com).

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2.2 IP400 Office System Components
The following are the typical components of an IP Office system.
·IP Office IP400 Control Unit
The control unit holds the main configuration and performs the routing
and switching for telephone calls and data traffic. Each control unit
includes LAN ports, slots for additional internal cards and in some
cases integral digital and analog phone ports. IP Office 4.0 supports
the following IP400 control units:
·IP406 V2
Includes 8 integral digital extension (DS) ports, 2 analog phone ports
and an 8 port ethernet LAN switch. Can be expanded by the addition
of up to 6 external expansion modules.
·IP412
Includes a 2 port ethernet switch. Can be expanded by the addition of
up to 12 external expansion modules.
·Trunk Cards
Each IP400 control unit supports the addition of two IP400 trunk
cards.
·Internal Cards
Additional cards can be added to the IP400 control units for features
such as modem ports and voice compression channels (used for
VoIP).
·Embedded Voicemail Memory Card
The IP460 V2 supports IP Office embedded voicemail by the addition
of an Embedded Voicemail memory card.
·IP400 External Expansion Modules
Additional extension and trunk ports can be added using a number of
external expansion modules. The number supported depends on the
control unit type and the module type.
·Power Supplies
Each IP400 Office control unit and external expansion module is
supplied with an external power supply unit. Additional power supply
units may also be required for IP phones and some phone add-ons.
·Power Cords
Depending on the locale, different power cords need to be ordered for
each control unit, external expansion module and any phones or
devices using external power supply units.
·Cables
The IP Office is designed primarily for connection to a structured
cabling system using CAT3 UTP cabling. This approach allows
telephone and data traffic to share the same wiring infrastructure and
simplifies equipment moves.
·IP400 Rack Mounting Kit
The IP400 control units and expansion modules are designed to be
stacked free-standing. However they can also be rack mounted using
an optional rack mounting kit for each unit and module.
·Surge Protectors and Barrier Boxes
Where the installation includes extensions in other buildings additional
protective equipment is required. This equipment may also be
required in areas where the lightning risk is high.
·Phones
IP Office systems support a variety of Avaya digital and IP phones
plus analog phones.

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System Overview: IP400 Office System Components
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·License Keys
Various IP Office features and applications require a license key to be
entered into the system's configuration. Each key is a 32-character
text string unique to the feature being activated and the serial number
of the Feature Key dongle (see below) installed in the system.
·Feature Key Dongle
A uniquely numbered dongle used to validate license keys. Several
different types of Feature Key dongle are available.
·Application CD's/DVD's
The IP Office applications can be ordered on a number of CD's. In
addition they can be downloaded from the IP Office section of the
Avaya support web site (http://support.avaya.com).

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2.3 IP500 Office System Components
The following are the typical components of an IP Office IP500 system.
·IP Office IP500 System Unit
The control unit holds the main configuration and performs the
routing and switching for telephone calls and data traffic. Each
control unit includes LAN ports, slots for additional internal
cards and in some cases integral digital and analog phone
ports.
·IP500 Base Cards
The IP500 control unit has slots for up to 4 IP500 base cards.
These can be used to add analog extension port, digital
extension ports, voice compression channels and some legacy
IP400 cards.
·IP500 Trunk Daughter Cards
Many of the IP500 base cards can be fitted with a IP500
daughter card in order to support various types of trunk
connections.
·IP500 Analog Trunk Card
·IP500 BRI Trunk Card
·IP500 PRI Trunk Card (IP Office 4.1+)
·IP400 Cards
The IP500 Legacy Carrier base card can be used to allow IP400
trunk cards and IP400 VCM cards to be added to the IP500
control unit.
·IP500 External Expansion Modules
Additional analog and digital extension ports can be added
using a number of IP500 external expansion modules.
·To support external expansion modules an IP500
Upgrade Standard to Professional license is required.
·Support includes IP400 external expansion modules except
for WAN3 modules.
·Power Supplies
The IP500 control unit has an internal power supply unit. Each
external expansion module is supplied with an external power
supply unit. Additional power supply units may also be required
for IP phones and some phone add-ons.
·Power Cords
Depending on the locale, different power cords need to be
ordered for each control unit, external expansion module and
any phones or devices using external power supply units.

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15-601042 Issue 19l (06 November 2008)IP Office
System Overview: IP500 Office System Components
·Cables
The IP Office is designed primarily for connection to a
structured cabling system using CAT3 UTP cabling. This
approach allows telephone and data traffic to share the same
wiring infrastructure and simplifies equipment moves.
·Mounting Kits
The IP500 control unit can be used free-standing, with external
expansion modules stacked above it. With optional rack
mounting kits, the control unit and external expansion modules
can also be rack mounted. Alternatively with an optional wall
mounting kit the IP500 control unit can be wall mounted.
·Surge Protectors and Barrier Boxes
Where the installation includes extensions in other buildings
additional protective equipment is required. This equipment
may also be required in areas where the lightning risk is high.
·Phones
IP Office systems support a variety of Avaya digital and IP
phones plus analog phones.
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·License Keys
Various IP Office features and applications require a license key
to be entered into the system's configuration. Each key is a 32-
character text string unique to the feature being activated and
the serial number of the Feature Key dongle (see below)
installed in the system.
·Feature Key Dongle
A uniquely numbered dongle used to validate license keys. For
the IP500 control unit a Smart Card type Feature Key dongle is
mandatory for correct system operation even if no licensed
features are being used.
·Application CD's/DVD's
The IP Office applications can be ordered on a number of CD's.
In addition they can be downloaded from the IP Office section
of the Avaya support web site (http://support.avaya.com).

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2.4 Control Units
The base of any IP Office system is the system or control unit. It stores the system configuration and controls the system
operation.
Each control unit can be customized by adding various internal cards such as trunk cards. Except for the Small Office
Edition control unit, External expansion modules can be also be connected to add additional extension and trunk ports.
IP Office 4.1 supports the following IP Office control units.
·IP500 System Unit
This control unit has four front slots for IP500 base cards. It has
an internal power supply unit and uses a mandatory credit-card
sized Smart Card Feature Key dongle. It includes a 2 port
ethernet LAN switch (layer 3 managed) on the rear. The unit
runs in two modes; IP Office Express Edition and IP Office
Professional Edition.
·IP Office Standard Edition is the default mode for the IP500
control unit. In this mode it support only 32 users, no external
expansion modules and the basic IP Office applications.
·By addition of a license the IP500 can be run in IP Office
Professional Edition mode. In this mode it supports up to 272
extensions, 8 external expansion modules and the full suite of
IP Office applications.
·IP412 Control Unit
This unit supports 2 IP400 trunk cards of any type. Up to 12
external expansion modules can be added plus 2 WAN3 10/100
modules. It includes a 2 port ethernet LAN switch (layer 3
managed).
·IP406 V2 Control Unit
This unit supports up to 6 external expansion modules plus 2
WAN3 10/100 modules. It supports 2 IP400 trunk cards of all
types though only one may be a dual PRI trunk card. The unit
has 8 Avaya digital DS phone ports and 2 analog phone ports
plus an 8 port ethernet LAN switch (layer 2 unmanaged).
·Small Office Edition Control Unit (SOE)
This is a single unit IP Office system. It does not support any
external expansion modules and only supports a single IP400
trunk interface card. However the Small Office is available in a
number of models, with differing numbers of integral analog
trunk, analog extension and Avaya DS phone ports. The modules
all have a 4 port ethernet LAN switch (layer 2 unmanaged) and
an Ethernet WAN port.

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15-601042 Issue 19l (06 November 2008)IP Office
System Overview: Control Units
2.5 Control Unit Summary
The following table summarizes the IP Office control units.
Feature
Small Office
Edition
IP406 V2
IP412
IP500
Digital Station (DS) Ports
0 or 8
8
0
Up to 24
Analog Phone (PHONE) Ports
2 or 4
2
0
Up to 32
Optional Embedded Voicemail Card Slot
Integral WAN Port
Expansion Ports
0
6
12
8
DTE Port
9-way
9-way
9-way
9-way
Audio In (MOH) Port
External O/P Switch Port
Conference Parties*
24
64
128
64
Configuration Memory
192KB
256KB
1024KB
1024KB
Voicemail Pro/TAPI WAV Channels
10
20
30
30
Maximum Extension Capacity
28
190
360
272
- Digital (DS) Phones only.
8
188
360
264
- Analog Phones only.
4
182
360
272
- IP Phones only.
16
190
360
272
IP400 Trunk Cards Supported
1
2
2
2
- Analog trunk cards
- Quad BRI trunk cards
- Single PRI trunk cards
(T1)
- Dual PRI trunks cards
(Slot A)
- WAN port card
IP500 Trunk Daughter Cards
0
0
0
4
- IP500 Analog trunk cards
- IP500 BRI trunk cards
- IP500 PRI trunk cards
VCM Cards
- IP400 VCM Cards
1
2
2
- IP500 VCM Cards
2
Maximum voice compression channels
3 or 16
30
60
128
Dimensions
Height x Width x Depth
76x255x241mm
3"x10"x9.5"
71x445x245mm
2.8"x17.5"x9.7"
73x445x365mm
2.9"x17.5"x14.4"
*Note
1.The Small Office Edition is restricted to 6 callers in any particular conference.
2.Where IP Office Conferencing Center is installed, 5 conference slots are reserved by the control unit for its own use
(call recording, etc) and are not available to IP Office Conferencing Center or for general conference usage.

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15-601042 Issue 19l (06 November 2008)IP Office
2.6 IP Office Standard Edition
The IP500 system unit start operation in a mode called IP Office Standard Edition mode. In this mode, the number and
range of features supported is limited. The limitations can be overridden by the addition of and IP500 Upgrade Standard
to Professional license to the IP Office 500 configuration. Features not detailed in the table below are not affected directly
by Standard Edition or Professional Edition mode selection.
Feature
Standard
Edition
Professional
Edition
Extensions
32
272
External Expansion Modules
Applications
Phone Manager (All modes)*
SoftConsole *
IP Office TAPI
Delta Server
Compact Business Center (CBC)
Compact Contact Center (CCC)*
Embedded Voicemail
Voicemail Lite
Voicemail Pro *
ContactStore *
Conference Center *
MS-CRM
Meet-me Conferences
IP DECT Trunks
SIP Trunks *
SES Trunks *
*Also require appropriate application licenses.
The following licences are specific to IP Office 500 systems.
·IP500 Upgrade Standard to Professional
This license is required for an IP500 system to run in IP Office Professional Edition mode rather than IP Office Standard
Edition mode. It is a pre-requisite for any licensed features not supported in Standard Edition mode.
·IP500 Voice Networking (Base 4 channels)
For IP500 systems this licences enables support for H323 IP trunks between IP Office systems and QSIG or Small
Community Networking over those trunks.
·IP500 Voice Networking (Additional channels)
Allows an additional 4 H323 voice networking trunks.
·For IP Office 4.0, the IP500 Voice Networking licenses were only supported in IP Office Professional Edition mode.
For IP Office 4.1 they are supported in IP Office Standard and Professional Edition modes.
·IP500 PRI Trunk Channels
Each IP500 PRI-U trunk daughter card provides 8 channels by default. Additional channels are enabled by the addition
of the type of license.