Avaya 4412D+ User manual

4406D+, 4412D+. 4424D+,
and 4424LD+ Telephones
User’s Guide
Back Panels: Front Panels:
Programming and
Feature Codes
Displays
Your Telephone
Call Handling
Using Features
Programming and
Feature Codes
Copyright 2000
Avaya Inc.
All Rights
To order additional
4460D+, 4412D+, 4424D+ and 4424LD+
Telephone User’s Guides, please call 800-
457-1235
555-710-127
Comcode 108493370
Issue 2
January 2000
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Your Telephone
Line
Buttons
Spkr
In this User Guide, fixed buttons on your telephone are
indicated by a solid red background ( ). Buttons you
label and program are represented by red letters on a white
background ( ).
ine buttons are buttons used to make or receive inside or
outside calls. ine buttons are labeled differently depending
on how your system is configured. For example, you may
have line buttons that provide you with direct access to an
outside line, Pool buttons that provide you with access to an
outside line after dialing an access code (usually a 9), Shared
buttons that allow lines to be shared among co-workers, or
Intercom buttons that provide you with access to internal dial
tone.
In addition, line buttons may be labeled with an "R" (for Ring),
"V" (for Voice), or "OO" (for Originate Only):
Ring Buttons - Calls you make arrive as ringing calls.
Voice Buttons - Calls you make arrive as voice-announced calls.
Originate Only - ine button can only be used to make (not
receive) calls.
In this guide, represents a button that is labeled with an
outside line number and represents a button that may
be labeled with an extension number or an Intercom number.
CampOn
LINE
EXT
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Steady red
The line you are using or will use when you lift the
handset or press .
Steady green
The line is in use, or the feature programmed onto the
line button is on.
Flashing green
An incoming call is ringing on this line button, or a call
you transferred is returning on this line button.
Fast-flashing green
You have put a call on hold on this line button.
Slow-flashing green
Someone else has put a call on hold on this line button.
Your Telephone
Using
the
Speaker-
phone
Line
Button
Lights
Spkr
Spkr
Mute
Mute
To use the speakerphone, press .
To mute, press . The Speakerphone / Mute ED flashes
continuously, indicating that the call has been muted. To
return to normal operation, press again. The
Speaker / Mute ED returns to steady.
Use the following guidelines to get the best performance from
your speakerphone:
Place your telephone at least one foot from any wall.
Avoid placing your telephone in a partly enclosed area,
such as underneath a low shelf over your desktop.
Place your telephone as far as possible from interfering
noises, such as your PC or a fan.
Place your telephone on a hard, flat surface.
The microphone is located on the right side of the
telephone. Allow at least one inch of clearance.
Your speakerphone performs better when the volume is set
in the middle or lower range because you can more easily
break into the conversation than when the speakerphone is set
at maximum.
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Dial tone (steady tone)
You can make a call.
Busy (slow repeating tone)
The phone you are calling is busy.
Fast busy (fast repeating tone)
No lines are available.
Error (alternating high-low tones)
You dialed or used a feature incorrectly.
Confirmation (double break in dial tone followed by steady
tone)
You used a feature correctly.
Callback (5 short beeps)
Call Waiting (1 or 2 beeps)
You have an inside call ( beep) or an outside call (2 beeps)
waiting for you.
Your Telephone
Tones
Rings
1 long ring
Inside call.
1 short ring and 1 long ring
Outside call.
1 long ring and 3 short rings
Outside call transferred to you or a call you transferred
returning to you.
1 beep each minute
Call on hold reminder tone.
A line or pool you selected, or an extension you called, is busy
and the system is putting your call into the callback queue.
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To answer an outside or inside call, do one of the following:
Press .
Lift the handset.
Use the headset.
To enable Hands-Free Answer on Intercom:
Press a programmed button, which allows you to
respond to voice-signaled (not ringing) intercom calls without
having to lift the handset or press any buttons.
To make an outside call:
1:Press the button.
2:Do one of the following:
Press .
Lift the handset.
Use the headset.
If required, dial the dial-out code, usually 9 .
To make an inside call:
1:Press .
2:Do one of the following:
Press .
Lift the handset.
Use the headset.
3:Dial the extension.
Call Handling
Make a
Call
Answer a
Call
HFAI
EXT
Line
Spkr
Spkr
Spkr
9
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To transfer a call to a voice mailbox:
1:Do one of the following:
Press the programmed button, and press
.
Press the programmed button (see
"Direct Voice Mail" under "Covering Calls Features").
Select Direct Voice Mail from the display (DicVM or Direct
VM).
You cannot select features from the 4406D+ display.
2:Dial the extension number.
3:Hang up.
Call Handling
Transfer
a Call to
a Voice
Mailbox
Direct Voice Mail
EXT
To transfer a call using the dialpad:
1:Press .
The system puts the call on hold and selects an
button.
2:Dial the extension or outside number.
To cancel or return to the call on hold, press the button next
to the flashing Green Light
.
3:Announce the call (optional).
4: Hang up.
To transfer a call using one-touch manual transfer:
1:Press .
2:Press the programmed button.
3:Announce the call (optional).
4: Hang up.
To transfer a call using one-touch auto transfers, if
available:
Press the programmed button.
Check with your System Manager to see if you have one-touch
manual transfer or one-touch auto transfer.
Transfer
a Call
AutoDial
AutoDial
Trnsfr
Trnsfr
Feature
56
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Call Handling
While connected to the first party:
1:Press .
The system puts the call on hold and selects an button.
2:Connect with the next party.
You can connect to the next party by:
Dialing an outside telephone number or an extension.
Retrieving a call on hold.
Answering an incoming call.
3:Press again. Calls are now conferenced.
Repeat Steps 1 3 to add up to a total of 2 outside and 2 inside
(not including yours) parties.
To drop a participant:
1:Press the programmed button.
The 4400-Series telephones do not have a fixed Drop button;
you must program a Drop button onto a button.
2:Press the line button of the party that you want to drop.
To put the conference on hold:
Press .
To return to the conference:
Press any line button used to connect a participant.
To end the conference:
Hang up.
Make a
Conference
Call
Conf
Conf
Drop
EXT
Hold
To place a call on hold:
1:Press the button.
2:To retrieve the call (or conference) on hold, press the line
button next to the fast-flashing Green Light (a call you put
on hold) or the slow-flashing Green Light (a call put on
hold at another extension).
When a call is on hold, the telephone beeps once each minute
and appears on the display.
Place a
Call on
Hold
Hold
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To program a button:
1:Label a button as "Feature."
2:Press .
3:Lift the handset.
4:Enter programming mode by pressing .
5:Press the button you labeled.
6:Press .
7:Exit programming mode by pressing .
Using Features
To use a feature, do one of the following:
Press and then select the feature from the display
(not for the 4406D+ telephone).
Press to move to the next screen of features.
Press to return to the previous screen of features.
Press and then dial the feature code.
Press the line button programmed with the feature.
Feature
Feature
EXT
EXT
Use a
Feature
Program
a Feature
Button
0 0#
0 0#
20
To program features, extensions, and phone numbers:
1:Label the button.
2:Press .
3:Lift the handset.
4:Press .
5:Press the button you labeled.
6:Dial the appropriate programming code (see the following
pages). Dial any additional numbers (such as extensions) if
needed.
7:To program another button, repeat steps , 5, and 6; or exit by
pressing .
Program
a Feature
onto a
Button
0 0
#
0 0#
Feature
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Using Features
EXT
0 0
#
0 0#
7 2
Features that dial numbers automatically may need special
characters to allow for correct dialing or system response.
Inserts 5 second pause in the dial sequence.
Consecutive pauses are allowed. P appears on the display.
Sends switchhook flash. Must be first entry in
sequence. F appears on the display.
Used to signal end of dialing sequence for Auto Dial
buttons or to separate grouped digits. The ## appears
on the display.
Stop. Halts dialing sequence to allow for system
response. (Requires manual restart.)
Special
Characters
Headsets for 4400-Series telephones allow one-touch operation,
hands-free. The headset plugs into the headset jack. Two
buttons are used for headset operation:
Headset Status. Press to switch between
headset and handset operation.
To program: + lift handset + + +
+ .
Headset Hangup. Press to disconnect a call.
The Headset/Hangup button is programmed by your System
Manager.
Headsets
Conf
Trnsfr
Headset Status
Headset /Hangup
Headset Status
Hold
# #
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To use Hands-Free Answer Intercom (HFAI), you must program
an HFAI button onto a button. When you press , you can
talk to a person who calls you on an intercom call without lifting
the receiver.
To program an HFAI button: + lift handset + +
+ + .
To program onto a button:
+ lift handset +
++ +
.
To use with the feature code:
(or )+ .
Camp-On allows you to complete a transfer to a busy extension.
The call is put on hold until the extension can receive a call; then
it rings automatically and you hear a priority ring (1 long ring and
3 short rings).
You must program a Drop button onto a button. Use to
drop a participant from a conference call.
The display shows 4400-Drop.
To program a Drop button: + lift handset + +
+ + .
When Call Waiting is turned on at an extension and you are
already on a call, you hear one tone for inside calls or two tones
for outside calls when a second call arrives at that extension.
To turn on Call Waiting at your extension: lift the handset and
press .
To turn off Call Waiting at your extension: lift the handset and
press .
To pick up a Call Waiting call: hang up and the waiting call rings,
or press (or )+ .
Programming and Feature Codes
Call Waiting
Call Handling Features
Camp-On
Drop
HFAI
1 1
1 1
7
5 7
5 7
7 7
7 97
Feature
Feature
Camp-On
EXT
EXT
Drop
EXT
HFAI
HFAI
Drop
#
#0 0#
0 0#
0 0#
0 0#
0 0#
0 0#
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