Avaya 4412D+ User manual

4406D+, 4412D+. 4424D+,
and 4424LD+ Telephones
User’s Guide
Back Panels: Front Panels:
Programming and
Feature Codes
Displays
Your Telephone
Call Handling
Using Features
Programming and
Feature Codes
Copyright 2000
Avaya Inc.
All Rights
To order additional
4460D+, 4412D+, 4424D+ and 4424LD+
Telephone User’s Guides, please call 800-
457-1235
555-710-127
Comcode 108493370
Issue 2
January 2000
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Your Telephone
Line
Buttons
Spkr
In this User Guide, fixed buttons on your telephone are
indicated by a solid red background ( ). Buttons you
label and program are represented by red letters on a white
background ( ).
ine buttons are buttons used to make or receive inside or
outside calls. ine buttons are labeled differently depending
on how your system is configured. For example, you may
have line buttons that provide you with direct access to an
outside line, Pool buttons that provide you with access to an
outside line after dialing an access code (usually a 9), Shared
buttons that allow lines to be shared among co-workers, or
Intercom buttons that provide you with access to internal dial
tone.
In addition, line buttons may be labeled with an "R" (for Ring),
"V" (for Voice), or "OO" (for Originate Only):
Ring Buttons - Calls you make arrive as ringing calls.
Voice Buttons - Calls you make arrive as voice-announced calls.
Originate Only - ine button can only be used to make (not
receive) calls.
In this guide, represents a button that is labeled with an
outside line number and represents a button that may
be labeled with an extension number or an Intercom number.
CampOn
LINE
EXT
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Steady red
The line you are using or will use when you lift the
handset or press .
Steady green
The line is in use, or the feature programmed onto the
line button is on.
Flashing green
An incoming call is ringing on this line button, or a call
you transferred is returning on this line button.
Fast-flashing green
You have put a call on hold on this line button.
Slow-flashing green
Someone else has put a call on hold on this line button.
Your Telephone
Using
the
Speaker-
phone
Line
Button
Lights
Spkr
Spkr
Mute
Mute
To use the speakerphone, press .
To mute, press . The Speakerphone / Mute ED flashes
continuously, indicating that the call has been muted. To
return to normal operation, press again. The
Speaker / Mute ED returns to steady.
Use the following guidelines to get the best performance from
your speakerphone:
Place your telephone at least one foot from any wall.
Avoid placing your telephone in a partly enclosed area,
such as underneath a low shelf over your desktop.
Place your telephone as far as possible from interfering
noises, such as your PC or a fan.
Place your telephone on a hard, flat surface.
The microphone is located on the right side of the
telephone. Allow at least one inch of clearance.
Your speakerphone performs better when the volume is set
in the middle or lower range because you can more easily
break into the conversation than when the speakerphone is set
at maximum.
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Dial tone (steady tone)
You can make a call.
Busy (slow repeating tone)
The phone you are calling is busy.
Fast busy (fast repeating tone)
No lines are available.
Error (alternating high-low tones)
You dialed or used a feature incorrectly.
Confirmation (double break in dial tone followed by steady
tone)
You used a feature correctly.
Callback (5 short beeps)
Call Waiting (1 or 2 beeps)
You have an inside call ( beep) or an outside call (2 beeps)
waiting for you.
Your Telephone
Tones
Rings
1 long ring
Inside call.
1 short ring and 1 long ring
Outside call.
1 long ring and 3 short rings
Outside call transferred to you or a call you transferred
returning to you.
1 beep each minute
Call on hold reminder tone.
A line or pool you selected, or an extension you called, is busy
and the system is putting your call into the callback queue.
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To answer an outside or inside call, do one of the following:
Press .
Lift the handset.
Use the headset.
To enable Hands-Free Answer on Intercom:
Press a programmed button, which allows you to
respond to voice-signaled (not ringing) intercom calls without
having to lift the handset or press any buttons.
To make an outside call:
1:Press the button.
2:Do one of the following:
Press .
Lift the handset.
Use the headset.
If required, dial the dial-out code, usually 9 .
To make an inside call:
1:Press .
2:Do one of the following:
Press .
Lift the handset.
Use the headset.
3:Dial the extension.
Call Handling
Make a
Call
Answer a
Call
HFAI
EXT
Line
Spkr
Spkr
Spkr
9
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To transfer a call to a voice mailbox:
1:Do one of the following:
Press the programmed button, and press
.
Press the programmed button (see
"Direct Voice Mail" under "Covering Calls Features").
Select Direct Voice Mail from the display (DicVM or Direct
VM).
You cannot select features from the 4406D+ display.
2:Dial the extension number.
3:Hang up.
Call Handling
Transfer
a Call to
a Voice
Mailbox
Direct Voice Mail
EXT
To transfer a call using the dialpad:
1:Press .
The system puts the call on hold and selects an
button.
2:Dial the extension or outside number.
To cancel or return to the call on hold, press the button next
to the flashing Green Light
.
3:Announce the call (optional).
4: Hang up.
To transfer a call using one-touch manual transfer:
1:Press .
2:Press the programmed button.
3:Announce the call (optional).
4: Hang up.
To transfer a call using one-touch auto transfers, if
available:
Press the programmed button.
Check with your System Manager to see if you have one-touch
manual transfer or one-touch auto transfer.
Transfer
a Call
AutoDial
AutoDial
Trnsfr
Trnsfr
Feature
56
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Call Handling
While connected to the first party:
1:Press .
The system puts the call on hold and selects an button.
2:Connect with the next party.
You can connect to the next party by:
Dialing an outside telephone number or an extension.
Retrieving a call on hold.
Answering an incoming call.
3:Press again. Calls are now conferenced.
Repeat Steps 1 3 to add up to a total of 2 outside and 2 inside
(not including yours) parties.
To drop a participant:
1:Press the programmed button.
The 4400-Series telephones do not have a fixed Drop button;
you must program a Drop button onto a button.
2:Press the line button of the party that you want to drop.
To put the conference on hold:
Press .
To return to the conference:
Press any line button used to connect a participant.
To end the conference:
Hang up.
Make a
Conference
Call
Conf
Conf
Drop
EXT
Hold
To place a call on hold:
1:Press the button.
2:To retrieve the call (or conference) on hold, press the line
button next to the fast-flashing Green Light (a call you put
on hold) or the slow-flashing Green Light (a call put on
hold at another extension).
When a call is on hold, the telephone beeps once each minute
and appears on the display.
Place a
Call on
Hold
Hold
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To program a button:
1:Label a button as "Feature."
2:Press .
3:Lift the handset.
4:Enter programming mode by pressing .
5:Press the button you labeled.
6:Press .
7:Exit programming mode by pressing .
Using Features
To use a feature, do one of the following:
Press and then select the feature from the display
(not for the 4406D+ telephone).
Press to move to the next screen of features.
Press to return to the previous screen of features.
Press and then dial the feature code.
Press the line button programmed with the feature.
Feature
Feature
EXT
EXT
Use a
Feature
Program
a Feature
Button
0 0#
0 0#
20
To program features, extensions, and phone numbers:
1:Label the button.
2:Press .
3:Lift the handset.
4:Press .
5:Press the button you labeled.
6:Dial the appropriate programming code (see the following
pages). Dial any additional numbers (such as extensions) if
needed.
7:To program another button, repeat steps , 5, and 6; or exit by
pressing .
Program
a Feature
onto a
Button
0 0
#
0 0#
Feature
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Using Features
EXT
0 0
#
0 0#
7 2
Features that dial numbers automatically may need special
characters to allow for correct dialing or system response.
Inserts 5 second pause in the dial sequence.
Consecutive pauses are allowed. P appears on the display.
Sends switchhook flash. Must be first entry in
sequence. F appears on the display.
Used to signal end of dialing sequence for Auto Dial
buttons or to separate grouped digits. The ## appears
on the display.
Stop. Halts dialing sequence to allow for system
response. (Requires manual restart.)
Special
Characters
Headsets for 4400-Series telephones allow one-touch operation,
hands-free. The headset plugs into the headset jack. Two
buttons are used for headset operation:
Headset Status. Press to switch between
headset and handset operation.
To program: + lift handset + + +
+ .
Headset Hangup. Press to disconnect a call.
The Headset/Hangup button is programmed by your System
Manager.
Headsets
Conf
Trnsfr
Headset Status
Headset /Hangup
Headset Status
Hold
# #
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To use Hands-Free Answer Intercom (HFAI), you must program
an HFAI button onto a button. When you press , you can
talk to a person who calls you on an intercom call without lifting
the receiver.
To program an HFAI button: + lift handset + +
+ + .
To program onto a button:
+ lift handset +
++ +
.
To use with the feature code:
(or )+ .
Camp-On allows you to complete a transfer to a busy extension.
The call is put on hold until the extension can receive a call; then
it rings automatically and you hear a priority ring (1 long ring and
3 short rings).
You must program a Drop button onto a button. Use to
drop a participant from a conference call.
The display shows 4400-Drop.
To program a Drop button: + lift handset + +
+ + .
When Call Waiting is turned on at an extension and you are
already on a call, you hear one tone for inside calls or two tones
for outside calls when a second call arrives at that extension.
To turn on Call Waiting at your extension: lift the handset and
press .
To turn off Call Waiting at your extension: lift the handset and
press .
To pick up a Call Waiting call: hang up and the waiting call rings,
or press (or )+ .
Programming and Feature Codes
Call Waiting
Call Handling Features
Camp-On
Drop
HFAI
1 1
1 1
7
5 7
5 7
7 7
7 97
Feature
Feature
Camp-On
EXT
EXT
Drop
EXT
HFAI
HFAI
Drop
#
#0 0#
0 0#
0 0#
0 0#
0 0#
0 0#
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There are two types of paging:
Group, where you can broadcast an announcement through the
speakerphones of telephones on extensions that are placed into
paging groups.
Loudspeaker, where you can broadcast an announcement over a
loudspeaker connected to the system.
To broadcast an announcement to a paging group, lift the
handset and dial the extension of the paging group. You can
also program a button with a paging group extension by using
the Auto Dial feature (see "Auto Dial" under "Dialing Features").
Pages over a loudspeaker paging system are heard everywhere
in the building or only in a particular area, depending on whether
or not the loudspeaker system is a multizone paging system.
To broadcast an announcement over a loudspeaker, press the
button labeled for " oudspeaker Paging." If you do not have this
button on your telephone, see your System Manager.
Park places a call on hold at your extension so that it can be
picked up from any extension in the system. You pick up a
parked call by using the Pickup feature.
Programming and Feature Codes
Paging
Group Paging
Loudspeaker
Paging
Call Handling Features (continued)
Park
To program onto a button:
+ lift handset +
+ + +
.
To use without programming
a Park button:
1. While on the call, press
.
2. Dial your own extension.
You hear a busy tone.
3. Press .
6
Park
Trnsfr
Trnsfr
EXT
0 0#
0 0#
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To program onto a button:
+ lift handset +
++ +
.
Pickup allows you to answer calls that are ringing, parked, or on
hold anywhere in the system. There are two types of Pickup:
Individual and Group. Use Individual Pickup to pick up a call for
one specific extension. Use Group Pickup to answer calls ringing
at extensions in your Pickup group.
There are three types of Individual Pickup: General, xtension,
and Line. Use xtension to pick up a parked call.
8 8
9
Programming and Feature Codes
Call Handling Features (continued)
Pickup
Individual
Pickup
General
xtension
Line
Group Pickup
8 8
XT
XT
XT
XT
To program onto a button:
+ lift handset +
+++
.
To use with a programmed
General Pickup button:
+ ext. number (or
line number).
Pickup
Pickup
0 0#
0 0#
9
9
To program onto a button:
+ lift handset +
+ + + ext.
number + .
To use with the feature code:
(or )+ + ext.
number.
Feature
Pickup
#0 0#
0 0#
9
9
To program onto a button:
+ lift handset +
+ + + line
number + .
To use with the feature code:
(or )+ + line
number.
Feature
Pickup
#0 0#
0 0#
To use with the feature code:
(or )+ .
Feature
Pickup
#0 0#
0 0#
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EXT
EXT
EXT
EXT
Coverage allows a call ringing at one extension (a sender) to
ring at another extension (a receiver) at the same time, and to
be answered at either extension.
There are two types of Coverage: Individual and roup.
Individual Coverage can be Primary or Secondary Coverage.
With Primary and Secondary Coverage, a call not answered at a
sender’s extension rings first at the Primary Coverage extension
and later, after a ring delay interval, at the Secondary Coverage
extension. See your System Manager for details.
Coverage Off turns off all coverage, both inside and outside
calls.
To program a Coverage Off button: + lift handset +
+++.
Coverage Inside Off/On prevents or allows coverage of inside
calls. If you activate Coverage Inside Off, you can cover only
outside calls. If you activate Coverage Inside On, you can cover
both outside and inside calls.
To activate Coverage Inside Off: + lift handset +
+ + + .
To activate Coverage Inside On: + lift handset +
+ + + .
Coverage VMS Off prevents outside calls from being sent to the
voice messaging system.
This feature should be programmed on a button with LEDs.
To program a Coverage VMS OFF button:
+ lift handset + + +
+ .
Programming and Feature Codes
Coverage
Coverage Off
Coverage
Inside Off/On
Coverage
VMS Off
Covering Ca s Features
4 9
4 8
4 8
4 6
Coverage Off
0 0#
0 0#
0 0#
0 0#
EXT
EXT
0 0#
0 0#
Coverage VMS Off
0 0#
0 0#
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Use Forward to send calls arriving at your extension to another
number. This number can be an inside extension, an extension
on another system in a private network, or an outside number.
Turn on forward from your extension.
To send ca s to an extension: (or )+ + the
extension number.
To send ca s to an outside number: (or )+ +
code (usually 9)+ the outside number + .
Check with your System Manager to see if you are allowed to
send calls to outside numbers.
Programming and Feature Codes
Forward
Covering Ca s Features (continued)
3 3
# #
#
Feature
3 3
#
Feature
Use Follow Me to have calls arriving at your extension sent to
another extension where you are working. Activate Follow Me
from the extension where you want to receive calls.
To activate Fo ow me: (or )+ + the sending
extension’s number.
To cance Fo ow Me: see "Cancelling Follow Me and Forward"
under Forward.
Fo ow Me
3 4
Feature
Direct Voice Mail allows you to place or transfer a call directly to
another person s voice mail without ringing that person s
telephone.
Direct Voice
Mai
To program onto a button:
+ lift handset +
+ + +
.
5 6
5 6
To use with the feature code:
(or )+ +
extension number (or
).
Feature
DVM
Auto Dia
#0 0#
0 0#
#
EXT
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Programming and Feature Codes
Covering Ca s Features (continued)
You can cancel Follow Me and Forward from the sending or
receiving telephone.
If you forward your calls to an outside number, you can cancel
from your extension or from a remote location by using Remote
Access. Check with your System Manager.
To cance from the sending te ephone: (or ) +
+ your extension.
To cance from the receiving te ephone:
To cancel Follow Me or Forward calls from one extension:
(or ) + +
sending extension number.
To cancel Follow Me or Forward calls from all extensions:
(or )+ .
Cance ing
Fo ow Me
and Forward
33
Feature
#
To use with the feature code:
(or ) + +
code + .
The Authorization Code feature allows you to pick up someone
else s telephone, enter your authorization code, and complete a
call with the restrictions that apply to your own telephone.
Use Account Code Entry to enter account codes for outside
calls, both incoming and outgoing. These codes are used for
billing, cost-accounting, or project tracking.
Account
Code
Entry
Authorization
Code
#
To program onto a button:
+ lift handset +
+ + +
.
8 2
8 2
Feature
ACE
#0 0#
0 0#
To use with the feature code:
(or ) + +
code + .
#
To program onto a button:
+ lift handset +
+ + +
.
8 0
8 0
Feature
Auth Code
#0 0#
0 0#
EXT
EXT
Dia ing Features
3 4
Feature
#
3 4
Feature
#
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Use Auto Dial buttons for one-touch dialing of frequently called
telephone numbers. You can program two types of Auto Dial
buttons: Inside and Outside. On the 4406D+ telephone, use
Personal Speed Dial instead of Auto Dial buttons.
To program an Inside Auto Dia button: + lift handset +
+ + + the extension number.
To program an Outside Auto Dia button: + lift handset +
+ + + the number.
Saved Number Dial allows you to save a dialed number and to
call it again without manually redialing.
To program a Saved Number Dia button: + lift handset
+ + + + .
Programming and Feature Codes
Dia ing Features (continued)
Directory and Speed Dia ing Features
Auto Dia
2 2
2 1
Saved
Number Dia
8 5
The Directory feature is a built-in, interactive telephone book that
stores listings of names and telephone or extension numbers. If
you have a 4412D+, 4424D+, or 4424LD+ telephone, you can
dial numbers by selecting listings from the display. There are
three Directories on the system: Extension, Personal, and
System. Your System Manager programs the Extension and
System Directories.
Use the Extension Directory and System Directory with 4412D+,
4424D+, and 4424LD+ telephones.
The Extension Directory and System Directory are created by the
System Manager. Use the Extension Directory to dial inside
numbers. The System Directory consists of three-digit System
Speed Dial codes for commonly called numbers of outside contacts
(such as clients and suppliers).
To use: Press + Directory (Dir) + Ext Dir (or System
Dir) + Select range, then press the button next to the listing to dial.
Menu
Save #
0 0# 0 0#
AutoDia
AutoDia
EXT
0 0#
0 0#
EXT
EXT
Directory
Extension
and System
Directory
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If you have a 4424LD+ telephone, you can create your own
personalized list of names.
To add istings:
+ Directory + Personal Dir + Enter New + Type
up to an 11-character name (Select A-F from the display and
letters -Z are shown under the faceplate of your telephone) +
Enter + Enter the number using the dialpad + Enter +
Respond to the number display prompt + Enter + .
To change persona directory istings:
+ Directory + Personal Dir + Edit Dir + Choose
item to be changed (Replace Name changes name, Replace
Num changes number, Replace Tag displays or conceals
number on the display) + Select entry to be changed + Enter
new information+ Enter + .
To de ete istings:
+ Directory + Personal Dir + Put on Home +
Select range of + Select entry to be deleted + Select Delete to
delete entry (Cancel exits without change) + .
To assign istings to your Home screen:
+ Directory + Personal Dir + Put on Home +
Select range of letters + Select entry to display in the directory
+ Select Home screen location + Select Continue for another
entry + .
To dia isting on Home screen:
Directory + Press the button next to the listing to dial.
To dia isting not on Home screen:
From the Home screen: + Next Page twice + Select
letter range + Press appropriate line button + Press button next
to the listing to dial.
Programming and Feature Codes
Persona
Directory
Directory and Speed Dia ing Features (continued)
Menu
Menu
Menu
Menu
Menu
Exit
Exit
Exit
Exit
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Programming and Feature Codes
Directory and Speed Dia ing Features (continued)
Use Personal Speed Dial on a 4406D+ telephone to program up
to 24 numbers that can be dialed by using a two-digit code.
To prevent the loss of programming on your buttons, do not
use Personal Speed Dial on a 4412D+, 4424D+, or 4424LD+
telephone.
To rogram your Personal S eed Dial numbers, make a list of
your tele hone numbers/extensions numbered 1 to 24, then:
+ lift handset + + + list number (01 24) +
+ the number + .
To use Persona Speed Dia :
1: Press .
2: Press .
3: Dial the two-digit code (01 24).
Persona
Speed
Dia
Feature
EXT
EXT #
0 0#
0 0#
2 1
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Do Not Disturb prevents calls from ringing and prevents paging
over a speakerphone. You must program a Do Not Disturb
button to use this feature.
To program a Do Not Disturb button:
+ lift handset + + + +
.
Programming and Feature Codes
Do Not
Disturb
Privacy Functions
4 7
EXT DND
0 0#
0 0#
This feature should be programmed on a button with LEDs.
Privacy prevents other people from oining calls on shared line
buttons. Privacy also prevents Barge-In from being used to oin a
call.
To turn Privacy on: (or ) + .
To turn Privacy o : (or ) + .
To program a Privacy button:
+ lift handset + + + +
.
3 1
3 1
3 1
Privacy
Feature
Feature
EXT Privacy
0 0#
#
#
0 0#
This feature should be programmed on a button with LEDs.
You can change the language on your display screen to English,
Canadian French, or Latin American Spanish.
To change the language or your display:
1: Press the programmed button.
2: Dial one of the following:
For English: .
For Canadian French: .
For Latin merican Spanish: .
Language
Choice
Language Features
97 0
97 1
97 2
Feature
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Programming and Feature Codes
Inspect allows you to see information about an incoming call that
is ringing, alerting, or on hold or to see what is programmed on a
button. To use the Inspect feature, you press the programmed
button and then the line button for the incoming call.
To program an Inspect button: + lift handset +
++ + .
Programming Functions
Inspect
7 87
Inspect
EXT
EXT
Inspect
0 0#
0 0#
0 0#
0 0#
Ringing Options
By using the Personalized Ringing options, you can select one
of eight different ringing patterns for your telephone, making it
easier to distinguish its ring from those of other telephones.
To se ect a ring pattern for your te ephone: + lift handset +
+ + + ring ( ) + .
The last ring you hear is the ring you selected.
Persona ized
Ring
You can post a message to provide information to co-workers
with display telephones for example, to tell callers where you
are when not answering the telephone or why you do not want to
be disturbed. When you call a co-worker who has a message
posted, the posted message is shown on your display (even if
the call is answered).
Up to 20 different messages can be posted. 11 20 are for
custom settings (see your System Manager). The factory-set
messages are:
01 DO NOT DISTURB 06 IN A CONFERENCE
02 OUT TO LUNCH 07 WITH A CLIENT
03 AT HOME 08 WITH A CUSTOMER
04 OUT SICK 09 AWAY FROM DESK
05 IN A MEETING 10 OUT ALL DAY
Posted
Message
Schedu ing Features
3 2 1 8
EXT
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