Avaya H229 Instruction Manual

Installing and Administering the Avaya
H229 Phone
Release 1.0
Issue 3
October 2019

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T9 Text Input and other products are covered by one or more of the
following patents: U.S. Pat. Nos. 5,187,480,5,818,437, 5,945,928,
5,953,541, 6,011,554, 6,286,064, 6,307,548, 6,307,549, and
6,636,162,6,646,573, 6,970,599; Australia Pat. Nos. 727539,
746674, 747901; Austria Pat. Nos. AT225534, AT221222; Brazil P.I.
No. 9609807-4; Canada Pat. Nos. 1,331,057, 2,227,904,2,278,549,
2,302,595; Japan Pat. Nos. 3532780, 3492981; United Kingdom Pat.
No. 2238414B; Hong Kong Standard Pat. No. HK1010924; Republic
of Singapore Pat. Nos. 51383, 66959, 71979; European Pat. Nos. 1
010 057 (98903671.0), 1 018 069 (98950708.2); Republic of Korea
Pat. Nos. KR201211B1, KR226206B1, 402252; People's Republic of
China Pat. No. ZL96196739.0; Mexico Pat. Nos. 208141, 216023,
218409; Russian Federation Pat. Nos. 2206118, 2214620, 2221268;
additional patent applications are pending
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Regulatory Statements
Australia Statements
Handset Magnets Statement:
Danger:
The handset receiver contains magnetic devices that can
attract small metallic objects. Care should be taken to avoid
personal injury.
Industry Canada (IC) Statements
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conformeà la norme
NMB-003 du Canada.
This product meets the applicable Innovation, Science and Economic
Development Canada technical specifications.
Japan Statements
Class B Statement
This is a Class B product based on the standard of the VCCI Council.
If this is used near a radio or television receiver in a domestic
environment, it may cause radio interference. Install and use the
equipment according to the instruction manual.
Denan Power Cord Statement
Danger:
Please be careful of the following while installing the
equipment:
• Please only use the connecting cables, power cord, and
AC adapters shipped with the equipment or specified by
Avaya to be used with the equipment. If you use any
other equipment, it may cause failures, malfunctioning,
or fire.
• Power cords shipped with this equipment must not be
used with any other equipment. In case the above
guidelines are not followed, it may lead to death or
severe injury.
本製品を安全にご使用頂くため、以下のことにご注意ください。
•接続ケーブル、電源コード、AC アダプタなどの部品は、必ず
製品に同梱されております添付品または指定品をご使用くだ
さい。添付品指定品以外の部品をご使用になると故障や動作
不良、火災の原因となることがあります。
•同梱されております付属の電源コードを他の機器には使用し
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など人身事故の原因となることがあります。
México Statement
The operation of this equipment is subject to the following two
conditions:
1. It is possible that this equipment or device may not cause
harmful interference, and
2. This equipment or device must accept any interference,
including interference that may cause undesired operation.
La operación de este equipo está sujeta a las siguientes dos
condiciones:
1. Es posible que este equipo o dispositivo no cause
interferencia perjudicial y
2. Este equipo o dispositivo debe aceptar cualquier
interferencia, incluyendo la que pueda causar su operación
no deseada.
Power over Ethernet (PoE) Statement
This equipment must be connected to PoE networks without routing
to the outside plant.
U.S. Federal Communications Commission (FCC) Statements
Class B Part 15 Statement
For product available in the USA/Canada market, only channel 1~11
can be operated. Selection of other channels is not possible.
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designated to provide reasonable protection against
harmful interferences in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interferences to radio or
television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for
help.
EU Countries
This device when installed complies with the essential requirements
and other relevant provisions of the EMC Directive 2014/30/EU,
Safety LV Directive 2014/35/EU, and Radio Equipment Directive
2014/53/EU. A copy of the Declaration may be obtained from http://
support.avaya.com or Avaya Inc., 4655 Great America Parkway,
Santa Clara, CA 95054–1233 USA.
General Safety Warning
• Use only the Avaya approved Limited Power Source power
supplies specified for this product.
• Ensure that you:
- Do not operate the device near water.
- Do not use the device during a lightning storm.
- Do not report a gas leak while in the vicinity of the leak.
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Contents
Chapter 1: Introduction............................................................................................................ 7
Purpose.................................................................................................................................. 7
Change history........................................................................................................................ 7
Chapter 2: Overview................................................................................................................. 9
Chapter 3: Initial setup and connectivity.............................................................................. 10
Device connections............................................................................................................... 10
Dimensions........................................................................................................................... 11
Mounting the phone on the wall.............................................................................................. 11
Chapter 4: Phone settings configuration and management............................................... 12
IP address configuration........................................................................................................ 12
Verifying IP address information....................................................................................... 12
Configuring automatic phone provisioning............................................................................... 13
Accessing the web portal....................................................................................................... 14
Configuring the phone using the DHCP or static provisioning server.......................................... 15
Configuring phone provisioning by using Plug and Play............................................................ 16
Managing phone reboots....................................................................................................... 17
Avaya Aura® configuration for failover..................................................................................... 17
Chapter 5: Web portal navigation.......................................................................................... 18
Accessing the web portal....................................................................................................... 18
System tab........................................................................................................................... 19
Information page............................................................................................................. 19
Account page.................................................................................................................. 19
Configurations page........................................................................................................ 20
Restoring factory default settings...................................................................................... 20
Upgrade page................................................................................................................. 20
Auto provision page......................................................................................................... 21
Tools page...................................................................................................................... 21
Network tab.......................................................................................................................... 21
Basic page...................................................................................................................... 21
Service port page............................................................................................................ 21
Advanced page............................................................................................................... 22
VPN page....................................................................................................................... 22
Line tab................................................................................................................................ 23
SIP page........................................................................................................................ 23
Dial peer page................................................................................................................ 29
Dial plan page................................................................................................................. 32
Global settings page........................................................................................................ 32
SIP Hotspot page............................................................................................................ 33
Configuring the SIP hotspot server and phone client.......................................................... 33
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Phone Settings tab................................................................................................................ 34
Features page................................................................................................................. 34
Audio page..................................................................................................................... 37
MCAST page.................................................................................................................. 39
Time/Date page............................................................................................................... 39
Advanced page............................................................................................................... 40
Trusted certificates page.................................................................................................. 40
Device certificates page................................................................................................... 41
Call logs tab.......................................................................................................................... 41
Chapter 6: Troubleshooting................................................................................................... 42
No audio during calls............................................................................................................. 42
No access to the web portal................................................................................................... 42
IP address issue.................................................................................................................... 42
Calls cannot be made............................................................................................................ 43
Cannot receive incoming calls after failover occurs.................................................................. 43
Chapter 7: Resources............................................................................................................. 44
Documentation...................................................................................................................... 44
Support................................................................................................................................ 44
Using the Avaya InSite Knowledge Base........................................................................... 44
Contents
October 2019 Installing and Administering the Avaya H229 Phone 6
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Chapter 1: Introduction
Purpose
This document provides procedures for installing, configuring, administering, and troubleshooting
the Avaya H229 phone. This document is primarily intended for implementation engineers and
administrators.
Change history
This section describes the key changes since the first issue of this document. This section is not
included in new documents that have not been updated since the first issue.
Issue Date Summary of changes
Issue 1 April 2018 First issue of this document for the initial release.
Issue 2 September 2018 • Updated Verifying IP address information on page 12.
• Added more information about DHCP options in Configuring the
phone using the DHCP or static provisioning server on page 15.
• Updated Configuring automatic phone provisioning on page 13.
• Added Avaya Aura configuration for failover on page 17.
• Updated SIP page on page 23.
• Minor rephrasing in Features page on page 34.
• Updated Audio page on page 37.
• Added Cannot receive incoming calls after failover occurs on
page 43.
Table continues…
October 2019 Installing and Administering the Avaya H229 Phone 7
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Issue Date Summary of changes
Issue 3 October 2019 • Added Dimensions on page 11.
• Updated Configuring automatic phone provisioning on page 13.
• Renamed the section about manual phone provisioning. The
updated section is Configuring the phone using the DHCP or static
provisioning server on page 15.
• Added Configuring phone provisioning by using Plug and Play on
page 16.
• Added Managing phone reboots on page 17.
• Moved Web portal navigation on page 18 to a separate chapter.
• Updated Configurations page on page 20.
• Added Service port page on page 21.
• Updated VPN page on page 22.
• Added Device certificates page on page 41.
Introduction
October 2019 Installing and Administering the Avaya H229 Phone 8
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Chapter 2: Overview
The Avaya H229 phone is a SIP-based phone, intended to be used in hotels. The phone supports a
variety of telephony operations, including making and answering a call, transferring a call, placing a
call on hold, and accessing voice mail messages.
October 2019 Installing and Administering the Avaya H229 Phone 9
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Chapter 3: Initial setup and connectivity
Device connections
The following images show the connectors and ports available on the Avaya H229 phone:
Callout Description
A Cable trough.
B WAN port.
C Headset port for connecting the headset cord.
D Handset wire trough.
E Wall mount holes.
F Power port. If the power port is not used, put a PVC plate on it to protect it from
dirt or debris.
G PVC plate.
October 2019 Installing and Administering the Avaya H229 Phone 10
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Dimensions
The following table shows the dimensions of the Avaya H229 phone.
Parameter Dimension
Width 95 mm
Length 220 mm
Mounting the phone on the wall
Procedure
1. Screw the embedded junction box onto the wall.
Use the following dimensions when screwing the embedded junction box onto the wall:
13.2cm
10.7cm
5.8cm
Screw
Wall
Screw
Embedded junction
box 8.5cm*8.5cm
2. Connect the cable from the embedded junction box to the phone.
3. Hitch the phone on the screw.
Dimensions
October 2019 Installing and Administering the Avaya H229 Phone 11
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Chapter 4: Phone settings configuration
and management
You must configure the phone before it can be used. Mandatory configuration tasks include
configuring the IP address, and using the web portal to set up SIP settings.
You can also perform other configuration and management tasks on the web portal.
IP address configuration
By default, the phone will obtain its IP address from the DHCP server after the line is connected.
Other methods of configuring the IP address are:
• Static IP configuration: This option allows users to manually configure parameters, including
the IP address, subnet mask, default gateway, and DNS servers. This method can be used in
an office environment or by power users.
• Point-to-Point Protocol over Ethernet (PPPoE): You can use this option if you connect the
device to a broadband modem or router. To establish the PPPoE connection, configure the
username and password provided by the service provider
Verifying IP address information
About this task
Use this procedure to verify the IP address settings.
Procedure
1. Pick up the handset.
2. Press and hold # for approximately three seconds to hear information about the IP
address.
October 2019 Installing and Administering the Avaya H229 Phone 12
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Configuring automatic phone provisioning
About this task
Automatic provisioning is useful for configuring firmware for a large number of phones.
Before you begin
Ensure that the file server is set up.
Procedure
1. From the Avaya Support website, download the latest firmware file for your phone.
2. Copy the downloaded firmware file to the file server.
3. From the Avaya Support website, download the configuration file template.
The file name is f0H2xxhw1.100.cfg, where H2xx is the phone model.
4. In the AUTOUPDATE CONFIG MODULE section of the configuration file template, add
Auto Image Url with the path of the firmware file.
For example: Auto Image Url: http://172.16.6.39/
hotelh2s2.4.0.5379T20180209153130.z
5. Update the following common SIP settings in the Basic settings section:
• SIP Proxy Port
• SIP Proxy Address
6. (Optional) Configure other settings, such as font, icons, and background images.
7. Copy the configuration file.
8. For each SIP account, change the file name to match each phone's MAC address.
Configuring automatic phone provisioning
October 2019 Installing and Administering the Avaya H229 Phone 13
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For example, if the MAC address on the phone's label is C81FEA810FC1, then change the
file name to C81FEA810FC1.cfg.
9. Upload the configuration file on the file server and save the path.
10. Configure Option 66 on the DHCP server with the path to the file server where the
configuration files are uploaded.
For example: http://172.18.1.9/config/$mac.cfg
11. Plug in the phone.
The phone, upon plug in, will look for the configuration file with it’s own mac address, and
performs the configuration.
Result
Your phone will be automatically configured after you plug it in.
Accessing the web portal
About this task
Use this procedure to log in to the web portal to manage phone settings.
Before you begin
• The phone and the computer you are using to access the web portal must be connected to
the same LAN.
• Obtain the IP address for the phone.
Procedure
1. In your browser, enter https://<IP address of the phone> or http://<IP
address of the phone> and press Enter.
HTTPS is selected by default.
2. On the Login page, do the following:
• In the User field, type admin.
• In the Password field, type admin.
• In the Language field, select the appropriate language.
3. Click Logon.
Important:
Change the password after logging in for the first time.
Related links
Guidelines for changing passwords on page 19
Web portal navigation on page 18
Phone settings configuration and management
October 2019 Installing and Administering the Avaya H229 Phone 14
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Configuring the phone using the DHCP or static
provisioning server
About this task
With this manual provisioning process, phones can upgrade their firmware, obtain the
configuration file, and register to Avaya Aura® or IP Office.
Procedure
1. On the web portal, navigate to System > Upgrade.
2. From the Software upgrade section, click Select to browse for the system image file and
then click Upgrade.
3. Navigate to System > Auto Provision and determine whether you want to use DHCP or
the static provisioning server to obtain the configuration file.
4. If you are using the DHCP option to obtain the configuration file, do the following:
a. Navigate to DHCP Option.
b. From Option Value, select a DHCP value.
Option 66 is selected by default. You can also select another DHCP option if
required. For example, you can select Option 43 or enter a custom DHCP value. For
the custom DHCP option, the supported setting range is 128 to 254.
c. Click Apply when you are ready to apply your changes.
5. If you are using the static provisioning server to obtain the configuration file, do the
following:
a. Navigate to DHCP Option.
b. From Option Value, select Disabled.
c. Navigate to Static Provisioning Server.
d. In Server Address, enter the server IP address.
e. In Configuration File Name, enter $mac.cfg or <real mac>.cfg.
f. From Protocol Type, select the appropriate protocol.
g. From Update Mode, select Update After Reboot or Update at Time Interval.
If you select Update at Time Interval, you must also specify an update interval
period.
For example: If you set the Update Interval to 1 hour, then the phone automatically
checks if there is a configuration file on the server and compare with its own profile
every hour. If the configuration file on the server is same then it wont update.
h. Click Apply when you are ready to apply your changes.
i. Open the configuration file.
Configuring the phone using the DHCP or static provisioning server
October 2019 Installing and Administering the Avaya H229 Phone 15
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j. In the AUTOUPDATE CONFIG MODULE section of the configuration file template, set
Download Mode to 2 and Download Interval to 1.
k. Upload the configuration file on the file server.
6. Navigate to Line > SIP > Basic Settings to configure the SIP server settings, which are
described in SIP page on page 23.
7. Navigate to Line > SIP > Advanced Settings > Transport Protocol to select the protocol
for SIP transmission.
The line can use TCP, UDP, or TLS for SIP transmission.
Related links
Managing phone reboots on page 17
Configuring phone provisioning by using Plug and Play
About this task
Use this procedure to enable SIP Plug and Play.
Procedure
1. On the web portal, navigate to System > Auto Provision.
2. In SIP Plug and Play section, do the following:
a. Select the Enable SIP PnP checkbox.
b. In Server Address field, enter the server IP address.
c. In Server Port field, enter the port number.
d. From Transportation Protocol drop down, select the appropriate protocol.
e. In Update Interval field, enter an update interval period in hours.
You can enter a value from 1 to 99 hours.
For example: If you set the Update Interval to 1 hour, then the phone automatically
checks the configuration file for updates every hour.
f. Click Apply when you are ready to apply your changes.
3. Open the configuration file.
4. In the AUTOUPDATE CONFIG MODULE section of the configuration file template, set PNP
Interval to 1.
5. Upload the configuration file on the file server.
Related links
Managing phone reboots on page 17
Phone settings configuration and management
October 2019 Installing and Administering the Avaya H229 Phone 16
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Managing phone reboots
About this task
By default, the phone reboots every time the upgrade file is updated. Use this procedure if you do
not want the phone to reboot after every update. When you perform this procedure, the phone
only reboots after a major configuration change. If you update the configuration file during a call,
the change takes effect after the call ends.
Procedure
1. Open the configuration file template that you downloaded from the Avaya Support website.
2. In the AUTOUPDATE CONFIG MODULE section, add the following line:
CFG Update Realtime:1
3. Save your changes and upload the file to the file server.
Avaya Aura® configuration for failover
About this task
Failover occurs when the primary server goes down and the phone registers to the secondary
Session Manager. If you end an active call after failover occurs, the line on Communication
Manager might remain busy. If this occurs, you will not be able to receive incoming calls. Use this
procedure to modify the configuration on Avaya Aura® to prevent this issue from happening.
Procedure
Do one of the following:
• Increase the number of lines in the profile configuration on System Manager.
By default, the profile has three lines configured for the extension. Increase it to five lines or
more.
Tip:
Increase the number by two lines at a time. For example, if you have three lines, you can
increase to five, and if you have five lines, you can increase to seven.
For more information about endpoint configuration on System Manager, see Administering
Avaya Aura® System Manager.
• Modify the Communication Manager configuration to allow the phone to receive a call on the
last available line if the first two are busy.
For more information, see Administering Avaya Aura® Communication Manager.
Managing phone reboots
October 2019 Installing and Administering the Avaya H229 Phone 17
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Chapter 5: Web portal navigation
This chapter describes the options available on the web portal. Initial configuration that you can
perform using the web portal is described in the previous chapter. You can also use the web portal
to manage other phone settings or to restore the phone to its factory default settings.
Accessing the web portal
About this task
Use this procedure to log in to the web portal to manage phone settings.
Before you begin
• The phone and the computer you are using to access the web portal must be connected to
the same LAN.
• Obtain the IP address for the phone.
Procedure
1. In your browser, enter https://<IP address of the phone> or http://<IP
address of the phone> and press Enter.
HTTPS is selected by default.
2. On the Login page, do the following:
• In the User field, type admin.
• In the Password field, type admin.
• In the Language field, select the appropriate language.
3. Click Logon.
Important:
Change the password after logging in for the first time.
Related links
Guidelines for changing passwords on page 19
Web portal navigation on page 18
October 2019 Installing and Administering the Avaya H229 Phone 18
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System tab
The following sections describe the options that you can access from the System tab.
Information page
To access this page, click the System tab and then click Information.
From this page, you can access the following system and network information about the device:
• Device model.
• Hardware version.
• Software version.
• Uptime.
• Last uptime.
• Memory information.
• Network mode.
• MAC address.
• IP address.
• Subnet mask.
• Default gateway.
• SIP account including SIP account status.
Account page
To access this page, click the System tab and then click Account.
From this page, you can manage user accounts, assign privileges, and change the web portal
password.
The user account is used to access the web portal.
There are two types of user privileges: Administrators and Users. The Users privilege provides
limited access and does not enable you to modify all settings. Administrators have full access to
the web portal and they can also manage user accounts.
Guidelines for changing passwords
For security reasons, Avaya recommends that you update your password from time to time. You
should also change your password after logging in to the web portal for the first time.
System tab
October 2019 Installing and Administering the Avaya H229 Phone 19
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You can use the Account page on the System tab to modify the password. The following are
guidelines for creating passwords:
• The minimum password length is 8 characters by default.
• You can use the following character types:
- Lowercase letters.
- Capital letters.
- Numeric characters.
- Non-alphanumeric special characters, such as !, @, #, $, %, ^, &, *, (, ), -, +.
• Avoid creating a password that is the same as previous passwords.
• Do not use repeated or sequential characters. You can enable or disable this setting.
Examples of repeated or sequential characters are 12345678, abcdefgh, or bbbbbbbb.
Configurations page
To access this page, click the System tab and then click Configurations.
As an administrator, you can use this page to import or export the device configuration file and
reset the device to its factory default settings. By default, the phone reboots every time the
configuration file is updated. To change this default setting, see Managing phone reboots on
page 17.
Restoring factory default settings
About this task
Use this procedure to restore the device to its original factory settings. When you perform this
procedure, all user settings and data will be removed and cannot be recovered.
Procedure
1. On the web portal, navigate to System > Configurations > Reset to factory defaults.
2. (Optional) Select the Clear ETC File check box.
3. (Optional) Select the Clear Call Records check box.
4. Click Reset and then click OK to confirm.
Upgrade page
To access this page, click the System tab and then click Upgrade.
From this page, you can configure settings for upgrades. You can also manually upgrade firmware
by navigating to the latest firmware file and then click Upgrade.
Web portal navigation
October 2019 Installing and Administering the Avaya H229 Phone 20
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