Avaya T3 Classic User manual

Benutzerhandbuch
User’s guide
Manual de usuario
Manuel utilisateur
Manuale d’uso
Gebruikersdocumentatie
T3 Classic
connected to IP Office

Contents
2
Contents
Familiarise yourself with your telephone
Important notes .........................................................................................................3
Your T3(IP) Classic at a glance ................................................................................7
The keys at a glance ................................................................................................8
Commissioning the T3 IP telephone .........................................................................9
Basic rules of operation .......................................................................................... 11
Telephoning as usual
Answering calls ....................................................................................................... 15
Call someone .......................................................................................................... 19
Making several connections ................................................................................... 23
Telephoning without the handset ............................................................................ 27
Telephoning with ease
Using the call list .....................................................................................................30
Diverting calls (IP Office) ........................................................................................33
Locking the telephone ............................................................................................40
Using the directory ..................................................................................................42
See charges (IP Office) .......................................................................................... 46
Telephoning with partners ...................................................................................... 48
Logging into another telephone (Hot Desking) ....................................................... 50
Operate mailbox ..................................................................................................... 52
Customising your telephone
Setting audio, contrast and language ..................................................................... 62
Assign function and display keys ............................................................................ 67
Changing general settings ...................................................................................... 74
IP-specific settings .................................................................................................. 84
Add-on equipment*
The DSS Module ....................................................................................................89
Links* ...................................................................................................................... 91
Headset .................................................................................................................. 93
Consult the manual as required
Menu overview ....................................................................................................... 96
Telephone functions and symbols .......................................................................... 98
System information ...............................................................................................100
Symbol table .........................................................................................................101
Troubleshooting ....................................................................................................102
Index .....................................................................................................................103

3
Familiarise yourself with your telephone
Important notes
Familiarise yourself with your telephone
Important notes
Which systems can you connect your telephone to?
This telephone is intended solely for connecting to Avaya communication servers. It
must not be connected directly to a PSTN.
Declaration of conformity
We, Avaya GmbH & Co. KG, declare that the T3-Classic telephone complies with the
basic requirements and other relevant rules in accordance with EU directive 1999/5/
EU (radio and telecommunication terminal equipment, R&TTE).
This telephone is intended for connection to digital interfaces of Avaya systems and
meets the fundamental requirements formulated in EC directive 1999/5/EC (Radio
and Telecommunication Terminal Equipment, R&TTE).
The design of this telephone makes it unsuitable for direct operation on interfaces of
public telephone networks.
If any problems should occur during operation, please initially contact your specialist
dealer or your system administrator.
The complete declaration of conformity can be requested at the following Internet
address: http://www.avaya.de/gcm/emea/de/includedcontent/conformity.htm or look
for "Conformity" in the index.
Declaration of Conformity IP
We, Avaya GmbH & Co. KG, declare that the T3 IP Classic telephone complies with
the basic requirements and other relevant rules in accordance with EU directive
1999/5/EU (radio and telecommunication terminal equipment, R&TTE).
This telephone is intended for connection to Ethernet/LAN interfaces of IP-capable
Avaya telecommunications systems and fulfils the basic requirements of Directive
1999/5/EU (R&TTE).
Avaya cannot guarantee successful operation of the telephone in LAN or Intranet
environments in which no Avaya system is present.
Declaration of Conformity (Links)
When using links and DSS modules:
This link / DSS module is intended for connection to T3 telephones and meets the
fundamental requirements of EC directive 1999/5/EC (Radio and Telecommunication
Terminal Equipment, R&TTE).
The design of this Link/DSS module makes it suitable for use with T3 telephones
only.

Important notes
4
Familiarise yourself with your telephone
License
Software License
USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USERíS
ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL
LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT
http://support.avaya.com/LicenseInfo/ ("GENERAL LICENSE TERMS"). IF YOU DO
NOT WISH TO BE BOUND BY THESE TERMS, YOU MUST RETURN THE PROD-
UCT(S) TO THE POINT OF PURCHASE WITHIN TEN (10) DAYS OF DELIVERY
FOR A REFUND OR CREDIT.
Avaya grants End User a license within the scope of the license types described
below. The applicable number of licenses and units of capacity for which the license
is granted will be one (1), unless a different number of licenses or units of capacity is
specified in the Documentation or other materials available to End User. "Designated
Processor" means a single stand-alone computing device. "Server" means a Desig-
nated Processor that hosts a software application to be accessed by multiple users.
"Software" means the computer programs in object code, originally licensed by
Avaya and ultimately utilized by End User, whether as stand-alone Products or pre-
installed on Hardware. "Hardware" means the standard hardware Products, origi-
nally sold by Avaya and ultimately utilized by End User.
License Type(s):
Designated System(s) License (DS). End User may install and use each copy of the
Software on only one Designated Processor, unless a different number of Desig-
nated Processors is indicated in the Documentation or other materials available to
End User. Avaya may require the Designated Processor(s) to be identified by type,
serial number, feature key, location or other specific designation, or to be provided by
End User to Avaya through electronic means established by Avaya specifically for
this purpose.
Third-party Components
Certain software programs or portions thereof included in the Product may contain
software distributed under third party agreements ("Third Party Components"), which
may contain terms that expand or limit rights to use certain portions of the Product
("Third Party Terms"). Information identifying Third Party Components and the Third
Party Terms that apply to them is available on Avaya‘s web site at:
http://support.avaya.com/ThirdPartyLicense/
Tips on phone location
Place the telephone on a non-slip surface, especially if the furniture is new or has
recently been cleaned or polished. Varnishes or cleaning agents may contain sub-
stances which soften the base parts of your telephone, and softened bases can
leave undesirable marks on furniture. Avaya cannot assume liability for damages of
this kind.

5
Familiarise yourself with your telephone
Important notes
Repairs
The equipment may only be opened or repaired by a qualified technician. Do not
open the telephone yourself. Doing so could damage the unit and cause it to mal-
function.
What you should definitely read
You should definitely read the following sections. These sections explain all the parts
of your telephone. You will find out how to use your telephone.
Overview of your telephone (
→ p. 7)
Basic rules of operation ( → p. 11)
i
Note
• You will often find this information line at the end of a section or chapter. It contains
additional information that will help you to make better use of the functions.
Additional functions
Functions marked by an * are not suppliedas standard with your telephone.
Other functions may be disabled or – depending on the system software – not avail-
able. If you wish to use one of these functions, please contact your system adminis-
trator.
... telephoning made easy
You can make the following settings immediately or during your first telephone calls:
•Adapt the Volume for ringing (
→ p. 63), for the handset and the settings for
Handsfree ( → p. 64) to your surroundings.
• Adapting the contrast of the display (
→ p. 63) to the lighting conditions where you
are.
• Selecting which language ( → p. 66) should be used for all displays. The lan-
guages available are English, German, French, Italian, Spanish and Dutch.
• Saving frequently used call numbers in an individual directory (
→ p. 42). You can
modify the individual directory entries yourself.
User manual in other languages
Would you prefer to read these operating instructions in a different language? Go to
the Avaya Support page at http://support.avaya.com where you can access our list
of documents. Look there to find out whether the language version you want is avail-
able for download.

Important notes
6
Familiarise yourself with your telephone
Always dispose of old equipment correctly - keep our environment tidy
Old electrical and electronic equipment marked with this symbol can
contain substances hazardous to human beings and the environment.
Never dispose of these items together with unsorted municipal waste
(household waste). In order to protect the environment, public collec-
tion points have been set up to ensure the correct disposal of old elec-
trical and electronic equipment marked with this symbol.
To reduce the risk of these substances being released into the envi-
ronment and to reduce the burden on natural resources, it is also pos-
sible to participate in Avaya’s used equipment return system. This
system ensures the correct recycling of old equipment as well as the
re-utilisation of individual components.

7
Familiarise yourself with your telephone
Your T3(IP) Classic at a glance
Your T3(IP) Classic at a glance
1 Display
2 Level switch for display keys
3 Clear key
4 Arrow keys for navigation around the display
5 OK key
6 Escape key
7 Numeric keys with letters
8 Function keys, some with LEDs
9 Volume/Contrast keys
10 Call indicator
11 Display keys for destinations, functions, lines and partners

The keys at a glance
8
Familiarise yourself with your telephone
The keys at a glance
... Digit keys with letters: For dialling call numbers and entering
codes and text. The alphabetic labelling allows you to dial with letters (vanity num-
bers).
Star and hash: For special functions
Escape: Ends the current connection during a call and also cancels entries (the
next higher menu level then appears on the display).
Clear: Deletes the character above the marker. If the marker comes after the last
character, the last character is deleted.
Arrow up / down: Moves the cursor up or down in the display.
+ / -: Increases or decreases the volume or contrast.
Arrow left / right: Moves the cursor to the left or right in the display.
Enter: Opens a selected menu item or confirms an input.
Switch level: Activates the next level for the display keys.
Function keys:
• 4 display keys below the display.
• 6 user-definable function keys next to the numeric block, 6 of these with LEDs.
• 5 fixed function keys: Menu (the key is well accentuated on the top), handsfree/
monitoring, mute (switch off microphone), redial and refer-back.
i
Note
• The default assignment for the function keys is printed on the enclosed label strips.

9
Familiarise yourself with your telephone
Commissioning the T3 IP telephone
Commissioning the T3 IP telephone
Please read and follow the following instructions regarding the commissioning of an
IP telephone.
InhaltContents
Connecting and registering the telephone ( → p. 9)
Modifying language for the registering procedure and IP settings ( → p. 10)
i
Note
• IP-specific settings are described in separate chapters ( → p. 84) in the user
manual.
Connecting and registering the T3 IP telephone
After connecting to the LAN (Local Area Network) and to the power supply (only if
the telephone is not powered via the LAN), the telephone software is activated and
subsequently searches automatically for a gatekeeper (responsible for access
authorisation). A gatekeeper is normally found. If this is the case, the registration
window appears next:
... Enter extension number.
Scroll to the PIN menu item.
Enter PIN. No PIN is allocated to the IP Office in delivery condition.
Confirm your selection. The idle display appears next. You can now also be
reached under the number you have entered (extension number).
i
Note
• You can change the language ( → p. 10) for the registration procedure.
• If you have cancelled registration (i.e. you have exited the registration window via
the Escape key) in order to change or view settings in the menu, you can reregis-
ter via the User administration menu item.

Commissioning the T3 IP telephone
10
Familiarise yourself with your telephone
Selecting the language for the registering procedure and IP settings
If your telephone has not yet been registered, you can choose between 11 different
languages (German/English/French/Italian/Spanish/Dutch/Hungarian/Slovenian/
Polish/Czech/Russian):
Press the "Menu" function key.
Scroll to the "Switch language" menu item.
Confirm selection.
Select the desired language, e.g. English.
Confirm selection.
i
Note
• When first setting up your telephone you can choose your preferred language in
other ways: When the registration window appears, press the Escape key twice.
"D/GB/F/I/E/NL..." appears. Subsequently select your preferred language. "D/GB/
F/I/E/NL..." disappears once the language has been changed.

11
Familiarise yourself with your telephone
Basic rules of operation
Basic rules of operation
You can select and use most of the functions using the menu. To make operation
easier, you can assign frequently used functions to the function keys. Some keys
have already been assigned functions in their factory settings.
Selecting functions in the menu
Press the "Menu" function key.
or scroll to the desired menu item.
Confirm your selection. The selected function is displayed. A submenu also
appears in many cases. You can scroll in the submenu just as you can in the menu.
i
Notes
• You can find all the functions in the menu overview.
Cancelling or exiting an operation
If you have made an input or parameter error:
Press (several times if necessary) to cancel the procedure. You then move up
one menu level or go to the idle display.
i
Note
• The following settings cannot be undone using the Escape key:
• Changes to the assignment of function keys
• Settings that have been changed using the OK key.

Basic rules of operation
12
Familiarise yourself with your telephone
The display helps you
The displays guide you through operation step by step. The display provides you
with a great deal of information, such as the status of your current connection.
The phone number of all external ISDN callers appears in the display, assuming they
have not disabled call number ID display. This allows you to see who is calling. If
name and call number of the caller have been stored in your telecommunications
system, you will see the caller’s name.
The four keys under the display have different functions depending on the operation
you are currently performing. You can read the current function of each key in the
display.
What does the idle display show?
The idle display shows:
•Your name and call number
• Date and time
• Assignment of display keys
• Status messaged if required
Info window
Sometimes the "info window" appears. This gives you important information, e.g. if a
particular function cannot be executed or you have changed a setting. It disappears
again automatically after a short time.
Status messages
If required, your telephone displays additional text in the idle display. This happens
when there is important information for you (e.g. new entry in the call list) or you
have activated particular functions (e.g. "Follow me here 4712").
You can call the associated menu item directly from a status message, e.g. to
change the setting.
Scroll to the desired status message.
Confirm your selection.

13
Familiarise yourself with your telephone
Basic rules of operation
Display keys
Your telephone has four special function keys, the display keys. The current alloca-
tion of each key is shown in the display.
Example: List is written above the second key. If you press the key, the function list is
carried out.
Display keys in several levels
One level with four key assignments is shown on the display at a time. However, you
can assign each key several times. The first level display keys can be allocated to
partners, lines or any other functions as required. Normally, you will see the first level
displayed.
You can assign destinations to display keys in other levels. You can change between
the levels using the "Switch level" key.
Press . The next level of the display keys will be shown. The current destinations
are shown in the display.
Press . Return to the first level.
i
Note
• A new level is only displayed when the last display button has been assigned to a
destination.
• A maximum of 8 levels can be displayed.

Basic rules of operation
14
Familiarise yourself with your telephone
Entering text
The digit keys can also be used to enter letters and characters, e.g. for names in the
individual directory. The letters are printed on the digit keys. Your telephone switches
automatically to entry of letters and numbers when this is necessary.
Example: Enter the name "JOHN":
Press the JKL button once. Jappears in the display. Wait briefly until the cursor
moves to the right.
Press the MNO button three times. The display reads JO. Wait briefly
until the cursor moves to the right.
Press the GHI button twice. The display reads JOH. Wait briefly until the cur-
sor moves to the right.
Press the MNO button twice. The display reads JOHN.
Deleting letters
Deletes the character above the marker. If the marker comes after the last char-
acter, the last character is deleted.
Switching between upper case and lower case letters
Press key to change between upper case and lower case letters.
Entering special characters
Not all possible symbols appear on the digit keys. All the keys provide additional
characters to the ones printed on them.
i
Note
• The symbol table ( → p. 101) shows an overview of all the symbols which are pos-
sible.

15
Telephoning as usual
Answering calls
Telephoning as usual
Answering calls
You can lift the receiver and speak with the caller as usual.
If another subscriber within your system receives a call, you can pick up the call at
your telephone.
It is also possible to answer calls using the handsfree key and then to telephone with
the receiver on-hook.
You can set your telephone to activate handsfree mode automatically when it
receives an internal call. You will not need to lift the receiver, but can immediately
start speaking to the caller (Automatic handsfree for incoming call (
→ p. 75) ).
It is also possible to put calls on hold for the time being, rather than answer them
immediately. This allows you to complete any operating procedures you have
already started (e.g. editing a directory entry).
You can also divert a caller without answering the call.
If you receive unwanted anonymous calls, you can let the number of the caller be
identified (trap call).
InhaltContents
If you receive a call ( → p. 16)
If another telephone rings (pick-up) ( → p. 16)
If a group is being called (group pick-up) (
→ p. 17)
Answering a call for a partner ( → p. 16)
Call during a conversation (call waiting) ( → p. 17)
Call during a programming procedure (
→ p. 17)
Call diversion ( → p. 17)
Trap call* ( → p. 18)

Answering calls
16
Telephoning as usual
If you receive a call
Your telephone rings. The call is shown in the display.
Lift the handset.
i
Notes
• Telephoning without the handset: Press the "Handsfree/Monitoring" function key.
• When you recieve a diverted call, you will be shown the number or the name that
the caller has dialled.
• If you do not want the caller to hear what is being said at your end, press the
"Mute" key. The opposite party will be able to hear you again after pressing this
key again.
Answering a call for a partner
If you have assigned a partner to a function key or display key:
A partner is being called.
Press the display key or function key for the partner being called.
Lift the handset.
If another telephone rings (pick-up)
Another telephone rings.
Press the "Menu" function key.
Scroll to the Pick up menu item.
Confirm your selection.
... Enter the number of the ringing telephone.
Lift the handset. You can now talk with the caller.

17
Telephoning as usual
Answering calls
If a group is being called (pick-up)
A group is being called. A group member’s telephone rings.
Press the "Pick-up" function key. It displays all the groups of which you are a
member.
Scroll to the group at which the group call occurs.
Lift the handset. You can now talk with the caller.
i
Notes
• Instead of selecting the group, you can also enter the group call number directly.
Call during a conversation (second call)
You are on the phone. Someone else calls you. You hear a single ringing tone. The
caller is shown as the top item on the menu.
Answering a call. The first caller is waiting and cannot hear your conversation.
i
Note
• In order for a second caller to be displayed, call waiting has to be activated.
Call during a programming procedure
You receive a call but want to finish what you are doing on your telephone first.
You are programming your phone. A call arrives.
Scroll to the Place call on hold menu item.
Confirm your selection. You can continue with your programming. After comple-
tion, the held call will be shown.
Call diversion
You receive a call and wish to divert the call to a different phone number:
Scroll to the Call diversion to menu item.
Confirm your selection.
... Enter the external call number to which calls are to be diverted.
The call is diverted.

Answering calls
18
Telephoning as usual
Trap call*
You are talking with an external caller. "Telephone number suppressed" is displayed
instead of the caller’s name or number. If you would like to know the caller’s number,
you can register for this with your network provider.
Scroll to the Trap call menu item.
Confirm selection. The message "Call registered" is displayed.
The phone number of the caller is now stored with your network provider.
i
Note
• You will have to apply to your network provider to use trap call and there will be a
charge for this service.
• You can only use trap call when the external line being used supports this feature.
• Please ask your network provider how they will inform you of a number which has
been identified.

19
Telephoning as usual
Call someone
Call someone
You can use the telephone as usual within and outside your telephone system: Dial
the internal extension number or external phone number directly.
You can use the display keys to redial the 10 most recently called numbers and to
dial frequently required numbers.
If an number is busy, you can be automatically called back when the line is free
again.
You can cut in on another call within your system, if you have something urgent to tell
one of the subscribers.
If you don’t want the person who you call to see your number, you can also call anon-
ymously.
You can also page subscribers in your telephone system via the loudspeakers fitted
in the telephones. You can talk to individual subscribers or groups.
InhaltContents
Making a call within and outside your telephone system ( → p. 20)
Making a call with one key stroke ( → p. 20)
Redialling ( → p. 20)
Auto callback (
→ p. 21)
Joining another call (cut-in)* ( → p. 21)
Anonymous calling ( → p. 22)
Paging (
→ p. 22)
i
Note
• Some telephone systems require a special code to be dialled first for external
calls, the so-called external line code. You can obtain more information from your
system administrator.

Call someone
20
Telephoning as usual
Making a call within and outside your telephone system
... Enter the desired number.
Lift the handset.
i
Notes
• You can, of course, pick up the handset first and then dial the number. However, in
this case you cannot correct an input error.
• If you have deactivateddirect dial , you can correct input errors before dialling.
• If necessary, you have to predial an external line code for external calls. For more
information, contact your system administrator.
Making a call with one key stroke
Press the display key or function key for the desired subscriber.
Lift the handset.
i
Note
• You can find out how to assign a call number to a destination key in the section
titled Assigning functions/call numbers ( → p. 67) to keys.
Redialling
You can redial one of the last 10 numbers called.
Press the "Redial" function key.
Scroll to the desired number, e.g. 06975051234.
Lift the handset.