AVer VC550 User manual

VC550
User Manual

Federal Communications Commission Statement
NOTE: This equipment has been tested and found to comply with the limits for a Class Adigital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radiofrequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own expense.
FCC Caution: Any changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate this equipment.
This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired
operation.
Warning:
This is a class A product. In a domestic environment this product may cause radio interference in
which case the user may be required to take adequate measures.
This ClassAdigital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe
A est conforme à la norme NMB-003 du Canada.
この装置は、クラス A機器です。この装置を住宅環境で使用すると電波妨害を引き起こすことがあります。
この場合には使用者が適切な対策を講ずるよう要求されることがあります。 VCCI-A
사용자안내문
이기기는 업무용 환경에서 사용할 목적으로 적합성평가를 받은 기기로서
가정용 환경에서 사용하는 경우 전자파간섭의 우려가 있습니다.
※사용자 안내문은 "업무용 방송통신기자재"에만 적용됩니다.
기종별
사용자안내문
A급기기
(업무용 방송통신기자재)
이기기는 업무용(A 급) 전자파적합기기로서 판
매자 또는 사용자는 이점을 주의하시기 바라
며, 가정외의 지역에서 사용하는 것을 목적으로
합니다.

DISCLAIMER
No warranty or representation, either expressed or implied, is made with respect to the contents of this
documentation, its quality, performance, merchantability, or fitness for a particular purpose.
Information presented in this documentation has been carefully checked for reliability; however, no
responsibility is assumed for inaccuracies. The information contained in this documentation is subject
to change without notice.
In no event will AVer Information Inc. be liable for direct, indirect, special, incidental, or consequential
damages arising out of the use or inability to use this product or documentation, even if advised of the
possibility of such damages.
TRADEMARKS
“AVer” is a trademark owned by AVer Information Inc. Other trademarks used herein for description
purpose only belong to each of their companies.
COPYRIGHT
© 2022 AVer Information Inc. All rights reserved. | April 29, 2022
All rights of this object belong to AVer Information Inc. Reproduced or transmitted in any form or by any
means without the prior written permission of AVer Information Inc. is prohibited. All information or
specifications are subject to change without prior notice.
NOTICE
SPECIFICATIONS ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE. THE INFORMATION
CONTAINED HEREIN IS TO BE CONSIDERED FOR REFERENCE ONLY.

WARNING
To reduce risk of fire or electric shock, do not expose this appliance to rain or moisture.
Warranty will be void if any unauthorized modifications are done to the product.
Do not drop the camera or subject it to physical shock.
Use correct power supply voltage to avoid damaging camera.
Do not place the camera where the cord can be stepped on as this may result in fraying or
damage to the lead or the plug.
Hold the bottom of the camera with both hands to move the camera. Do not grab the lens or
lens holder to move the camera.
Remote Control Battery Safety Information
- Store batteries in a cool and dry place.
- Do not throw away used batteries in the trash. Properly dispose of used batteries through
specially approved disposal methods.
- Remove the batteries if they are not in use for long periods of time. Battery leakage and
corrosion can damage the remote control. Dispose of batteries safely and through approved
disposal methods.
- Do not use old batteries with new batteries.
- Do not mix and use different types of batteries: alkaline, standard (carbon-zinc) or
rechargeable (nickel-cadmium).
- Do not dispose of batteries in a fire.
- Do not attempt to short-circuit the battery terminals.
CAUTION
- Risk of explosion if battery is replaced by an incorrect type.
- Dispose of used batteries in a safe and proper manner.
遥控器电池安全信息
请将电池存放在凉爽与干燥的位置。
不要将电量用尽的电池弃置在家庭废弃物中。请将电池弃置在特定回收处，或送回原购买的商
店。
如果长时间不使用电池，请将其取出。电池漏液与腐虫可能会损坏遥控器，请以安全方式弃置
电池。
不可混用新旧电池。
不可混用不同类型的电池：碱性、标准（碳锌）或可充电（镍镉）电池。
不可将电池弃置于火源中。
请勿尝试让电池端子短路。

More Help
For FAQs, technical support, software and user manual download, please visit:
Headquarters
Download Center: https://www.aver.com/download-center
Technical Support: https://www.aver.com/technical-support
USA Branch office
Download Center: https://www.averusa.com/business/support/
Technical Support: https://averusa.force.com/support/s/contactsupport
Europe Branch office
Download Center: https://www.avereurope.com/download-center
Technical Support: https://www.avereurope.com/technical-support
Contact Information
Headquarters
AVer Information Inc.
https://www.aver.com
8F, No.157, Da-An Rd., Tucheng Dist., New Taipei City 23673, Taiwan
Tel: [phone]
USA Branch office
AVer Information Inc., Americas
https://www.averusa.com
668 Mission Ct., Fremont, CA 94539, USA
Tel: [phone]
Toll-free: [phone]
Technical support: [e-mail]
Europe Branch office
AVer Information Europe B.V.
https://www.avereurope.com
Westblaak 134, 3012 KM, Rotterdam, The Netherlands
Tel: [phone]
Technical support: [email protected]
Japan Branch Office
アバー・インフォメーション株式会社
https://jp.aver.com
〒160-0023 日本東京都新宿区西新宿 3-2-26 立花新宿ビル 7 階
Tel: [phone]
テクニカル・サポート: VC[email protected]
Vietnam Branch Office
Công ty TNHHAVer Information (Việt Nam)
Tầng 5, 596 Nguyễn Đình Chiểu, P.3, Quận 3, Thành phốHồChíMinh 700000, Việt Nam
Tel: [phone]

Contents
Package Contents............................................................................1
Product Introduction.........................................................................3
Overview....................................................................................3
Camera LED Indicator ...............................................................4
Speakerphone..................................................................................4
Speakerphone button.......................................................................5
Speakerphone LED Indicator...........................................................5
Installation........................................................................................6
Camera ............................................................................................6
Speakerphone..................................................................................8
Remote Control..........................................................................9
Pan and Tilt Angle....................................................................13
Installation......................................................................................14
Device Connection...................................................................14
Power Connection....................................................................16
HDMI Connection.....................................................................17
RS232 Connection...................................................................19
Wall Mount Installation.............................................................25

Ceiling Mount Installation (Optional)........................................28
Secure the Cables ...................................................................32
Operating the Camera....................................................................33
Make a Video Call....................................................................33
MakeaConnectionthroughtheBrowser......................................34
WebSettings.............................................................................37
First Time Login .......................................................................37
Live Screen Operation.............................................................38
Set Up the Preset.....................................................................39
User can set 10 preset positions..............................................39
Camera Settings......................................................................41
Tracking Mode...................................................................41
AI Detection Source...........................................................44
Framing Speed..................................................................44
Framing Size .....................................................................44
Gesture Control.................................................................45
Sleep Position....................................................................47
Sleep Timer .......................................................................47
On Screen Menu ...............................................................47

Camera Binding.................................................................47
HDMI Screen Layout................................................................48
Noise Reduction................................................................49
Brightness..........................................................................50
Saturation..........................................................................50
RS232 Settings..................................................................51
Video Format Settings .............................................................52
H.264 Profile......................................................................52
IP Stream Resolution only.................................................52
Frame Rate........................................................................53
Bit Rate..............................................................................53
RTSP.................................................................................53
RTMP ................................................................................54
Network Settings......................................................................55
DHCP ................................................................................55
Static IP.............................................................................55
System Settings.......................................................................57
Language...........................................................................57
Firmware Update...............................................................57

Factory Default..................................................................58
Camera Reboot.................................................................58
Change Password.............................................................59
SSL Certificate...................................................................60
Date Format.......................................................................60
Time Format ......................................................................60
Time Correction Mode.......................................................61
Information.........................................................................62
PTZApp 2.......................................................................................63
Install PTZApp 2 ......................................................................63
Use PTZApp 2 with USB Devices............................................63
Use PTZApp 2 with a Virtual Stream .......................................72
EZLive............................................................................................74
Use AVer EZLive......................................................................74

1
Package Contents
Camera Unit
Remote
Control
Power Adapter
& Power Cord*
USB 3.1 Type-B
to Type-A Cable
(3m)
Mini DIN9 to Mini
DIN8 RS232
Adapter Cable
HDMI Cable
(3m)
Wall Mount
Kit**
Screws for Mount
Drilling
Paper
QR Code
Card
(A: 108 x 214
x 75 mm
B: 75 x 135 x
50 mm)
M4 x8mm (x2)
1/4”-20 L=7.5mm (x2)
Speakerphone Unit
Speakerphone
Power Adapter
Power Cord*
USB 2.0
Cable
3.5 mm Audio Cable
* The power cord will vary depending on the standard power outlet of the country where it is sold.
P/N:303AU340-AGR
46.00[1.81]
51.00[2.01]
Ø 5.50[Ø 0.22]

2
Optional Accessories
USB 2.0 Type-B to
Type-A Cable (5m)
Mini DIN8 to D-Sub9
Cable
Foldable TV
Mount
USB 3.1 Extender
10m/20m/30m
(201.37 x 151.5 x
160 mm)
Ceiling Mount**
(165 x 165 x 612 mm)(
*Optional Accessories will vary depending on the country where it is sold.
**This is a dual lens camera and doesn’t support upside down installation. To mount on ceiling, please
purchase ceiling mount from AVer.

3
Product Introduction
Overview
1
Optical Zoom Lens
6
HDMI Port**
2
IR Sensor
7
USB 3.1 Type B Port
3
AI Lens*
8
RS232 In/Out Port
4
Status LED
9
PoE Port***
5
Kensington Lock
10
DC 12V Power Jack
* AI Lens:
Users can see AI lens preview image in PTZApp 2, IP web page or HDMI out to check camera
installation location.
AI lens is used to detect participants within its 95 degree field of view to trigger optical zoom lens to
track people in the room. Please don’t put the camera on table because the AI lens view will be
blocked. The suggested installation height is at least 1.5m.
** HDMI out streaming supports picture in picture (PIP) function. For more details, please refer to
HDMI Connection on page 17.
*** Power over Ethernet (PoE) is compatible with IEEE 802.3at/802.3af. Please use a CAT 5e FTP
cable (not included).
1
25 6 7
348 9 10
2

4
Camera LED Indicator
Solid blue: Power on
Solid red: Start-up
Solid orange: Only power cable connected
Solid blue: Video on
Solid white: USB cable is connected but camera doesn’t have any streaming out
Gesture control
Blue light blinks for 2 seconds: Successfully wake up gesture control function by any
valid gesture command.
Blue light blinks for 4 seconds: Camera recognizes a valid gesture command and
start to action.
[Note]: The default of gesture control is off. Please enable it via PTZApp 2 or IP web
page. The effective distance is up to 5-meter away from the camera. Please refer to
page 45.
Speakerphone
1.
Phone in port
3.
4.
5.
6.
7.
Line out port
USB port
Ethernet port
Power jack
Kensington Lock
2.
Speakerphone port
(For extended speakerphone and
microphone / Red cable)
1 2 3 4 5 6 7

5
Speakerphone button
Speakerphone LED Indicator
Button
LED Indicator
Status
/
White light
Adjust the volume up and down. When adjusting
the volume up and down, the volume LED indicator
will light up in blue.
Blue light
Touch to mute/un-mute the speakerphone volume.
In mute status, the LED indicator will light up in
red.
Red light
Touch to hang up the call.
Green light
Touch to answer the incoming call.
Blue light: Connects with
external device
White light: Temporarily
disconnects the
connection with the device
Off: No connection with
external devices
When the Phone in port connects with the device,
the LED indicator will light up in blue.
Activate Bluetooth and
connect with laptop/PC.
When connection is successful, the Bluetooth
indicator will light up in Blue.
Volume Up
Volume Down
End Call
Answer Call
Phone In
Mute
Un-mute
Bluetooth
Blinking Blue: Activation and connection state
Solid Blue: Connection successful
Solid Blue: Connect with external device
Off: No device connected

6
Installation
Camera
1. Connect the camera to power outlet.
2. Connect the necessary cables.
[Notes]
Secure the USB and RS232 cables with attached
screws.
Make sure the cable is well connected to the
connector on the camera before securing the cable.

7
3. Connect the camera to the computer/laptop.
[Notes]
Use the USB 3.1 cable included in the package.
CAM550 has the USB 3.1 port which is USB 2.0
compatible.
Maximum resolution/fps for USB 2.0 and USB 3.1
port are shown below.
USB 2.0
USB 3.1
HDMI
YUV
M-JPEG
YUV
M-JPEG
- 640x480 or less
resolution, up to
30fps
- 720p, up to 10fps
- 1080p/60fps
- Up to
1080p/30fps
- 720p/60fps
- Up to 4k/30fps
- 1080p/60fps
1080p/60fps
1080p/30fps
4. AI lens is used to detect participants within its 95
degree field of view to trigger optical zoom lens
to track people in the room. Please don’t put the
camera on table because the AI lens view will be
blocked. The suggested installation height is at
least 1.5m.
5. Connect Ethernet cable for IP streaming and
remote camera control.
[Note]
To ensure stability of IP video streaming, please
use CAT 5e FTP cable. (not included)
6. Connect an HDMI cable to a TV monitor to have
instant live video.
[Notes]
HDMI port only supports 1080p resolution.
If you select RTSP/RTMP resolution up to 4k
resolution, the HDMI out streaming will be
disabled.

8
Speakerphone
1. Connect the speakerphone to a power
outlet.
2. Connect the speakerphone to the
laptop/PC.
[Note]
Use the USB cable that is included in the
package.
Remove the back cover for cable installation.
Or, enable the Bluetooth function on the laptop/PC to make a wireless connection.
[Note]
Press on the speakerphone to activate Bluetooth and connect with laptop/PC.
When connection is successful, the Bluetooth indicator will light up in Blue.
Laptop

9
Remote Control
Name
Function
1. Camera Select
( )
One remote control can control up to 3
AVer USB cameras. To bind cameras,
please use PTZApp 2 or access IP
web page to set it up.
[Note] The default is Off. If you don’t
do any binding, no matter you press
camera 1 or 2, 3 button on the remote
control, you can control all the AVer
USB cameras around you.
2. Camera Directional
Control
Use the directional buttons on the
remote to control the direction of the
camera. Press the directional button to
move the camera or press and hold to
continuously pan or tilt.
3. SmartFrame
One-click automatic field of view
adjustment to fit all participants.
Press for 1~2 seconds to switch the
SmartFrame function among Manual
Framing/Auto Framing/Preset Framing
modes. A message (as figures shown)
will display on the screen to indicate
the mode while using HDMI out
function.
While in Auto Framing mode, or doing
one-click manual frame, an icon
message (as figure shown) will display
on the upper left screen to indicate
that the framing action is triggered.
The icon will appear 2~3 seconds on
the screen while using HDMI out
function. Once the framing process is
done, it will disappear. If you don’t

10
want to see the icon display, please go
to PTZApp 2, find “On Screen Menu”
function and select “Off”.
[Notes]
Default is Manual Framing.
SmartFrame deploys face and
body detection technology. People
wearing masks and side facial
profiles can still be detected. The
maximum detection distance is
7~10 meters away from the
camera.
Camera will track people while
moving. It will start to focus and
zoom in once people stop moving
for 1~5 seconds, depending on the
framing speed you choose. The
default framing speed is “Middle”
speed. “High” speed is more
suitable for one person tracking.
Preset Framing: Set up preset
points in advance (Only for Preset
points 1~9. Preset 0 is for home
position). Camera tracks one
presenter and shoots the preset
areas instead of focusing and
zooming into presenter. The preset
areas must be within the viewing
area of AI lens.
4. OSD Menu
Short press the button to pull up OSD
menu while using HDMI out function.
Hold it for 1 sec. to select camera
layout (PIP).
5. Zoom In/Out
Increase/Decrease the camera zoom.
6. Preset
The Preset button on the remote
serves 2 functions.

11
To Save a Preset –Move camera to
desired position. Press and hold the
preset button until you receive the
save message on the screen. Select
preset position button 0-9 to store the
current camera position. Repeat steps
if needed.
To Load a Preset - Press the preset
button and preset position button 0-9
to load a saved camera position.
Repeat steps if needed.
7. Preset Position/Number
Buttons
Preset position buttons are used in
conjunction with the Preset button to
save positions. There are a total of 10
presets.
Press the preset button first and then
press 0~9 for the camera to move to
the saved position.
[Notes]
Press and hold the number button
“” for 1 second to turn on or
off the WDR function.
WDR function is suggested to be
used in high contrast background
environment to enhance the dark
area. The frame rate will drop to
30 fps or lower. If the light condition
is normal, this function will cause
image blur.
Press and hold the number button
“ ” for 1 second to turn on or off
the SmartFrame function.
Press and hold the number button
“ ” for 1 second to enable or
disable RTMP streaming function.
Press and hold the number button