avertX HD838IRM User manual

HD838IRM
HD Indoor/Outdoor IP Camera
User Manual

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AVX-HD838IRM 8MP Indoor/Outdoor IP Camera
Operations Manual
Manual Edition 37084AB – July 2020
©2020, AvertX
All Rights Reserved
No part of this document may be reproduced by any means, electronic or mechanical, for any purpose,
except as expressed in the Software License Agreement. AVERTX shall not be liable for technical or
editorial errors or omissions contained herein. The information in this document is subject to change
without notice.
The information in this publication is provided “as is” without warranty of any kind. The entire risk arising
out of the use of this information remains with recipient. In no event shall AVERTX be liable for any direct,
consequential, incidental, special, punitive, or other damages whatsoever (including without limitation,
damages for loss of business profits, business interruption or loss of business information), even if
AVERTX has been advised of the possibility of such damages or whether in an action, contract or tort,
including negligence.
This software and documentation are copyrighted. All other rights, including ownership of the software,
are reserved to AvertX. AVERTX, and AvertX, are registered trademarks of AVERTX in the United States
and elsewhere; Windows is a registered trademark of Microsoft Corporation. All other brand and product
names are trademarks or registered trademarks of the respective owners.
The following words and symbols mark special messages throughout this guide:
WARNING: Text set off in this manner indicates that failure to follow directions could result in bodily harm
or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to
equipment or loss of information.

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IMPORTANT SAFEGUARDS
1. Read Instructions
Read all of the safety and operating instructions before using the product.
2. Retain Instructions
Save these instructions for future reference.
3. Attachments / Accessories
Do not use attachments or accessories unless recommended by the appliance manufacturer
as they may cause hazards, damage product and void warranty.
4. Installation
Do not place or mount this product in or on an unstable or improperly supported location.
Improperly installed product may fall, causing serious injury to a child or adult, and damage to
the product. Use only with a mounting device recommended by the manufacturer, or sold with
the product. To ensure proper mounting, follow the manufacturer's instructions and use only
mounting accessories recommended by manufacturer.
5. Power source
This product should be operated only from the type of power source indicated on the marking
label.
Precautions
Operating
•Before using, make sure power supply and others are properly connected.
•While operating, if any abnormal condition or malfunction is observed, stop using the camera
immediately and then contact AvertX Customer Support.
Handling
•Do not disassemble or tamper with parts inside the camera.
•Do not drop or subject the camera to shock and vibration as this can damage camera.
•Care must be taken when you clean the clear lens cover. Scratches and dust will ruin the
image quality of your camera. Do not use strong or abrasive detergents when cleaning the
camera body. Use a dry cloth to clean the camera when it is dirty. In case the dirt is hard to
remove, use a mild detergent and wipe the camera gently.
Installation and Storage
•Do not install the camera in areas of extreme temperatures in excess of the allowable range.
(-22°F~ 140°F / -30°C ~ 60°C)
•Avoid installing in humid or dusty places. The relative humidity must be below 90%.
•Avoid installing in places where radiation is present.
•Avoid installing in places where there are strong magnetic fields and electric signals.
•Avoid installing in places where the camera would be subject to strong vibrations.
•Never face the camera toward the sun. Do not aim at bright objects. Whether the camera is in
use or not, never aim it at the sun or other extremely bright objects. Otherwise the camera
may be damaged.

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REGULATION
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
This symbol on the product or on its packaging indicates that this product shall not be treated as
household waste in accordance with Directive 2002/96/EC. Instead it shall be handed over to the
applicable collection point for the recycling of electrical and electronic equipment. By proper waste
handling of this product you ensure that it has no negative consequences for the environment and
human health, which could otherwise be caused if this product is thrown into the garbage bin. The
recycling of materials will help to conserve natural resources.
For more details information about recycling of this product, please contact your local city office, your
household waste disposal service or the shop where you purchased the product.
Compliance is evidenced by written declaration from our suppliers, assuring that any potential trace
contamination levels of restricted substances are below the maximum level set by EU Directive
2002/95/EC, or are exempted due to their application.
WARNING
DANGEROUS HIGH VOLTAGES ARE PRESENT INSIDE THE ENCLOSURE.
REFER SERVICING TO QUALIFIED PERSONNEL ONLY.
CAUTION

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TABLE OF CONTENTS
TABLE OF CONTENTS............................................................................................................................................5
INTRODUCTION.......................................................................................................................................................7
Overview...................................................................................................................................................7
Camera Default Settings ............................................................................................................7
Product Features........................................................................................................................7
GETTING STARTED ................................................................................................................................................8
Box Contents ............................................................................................................................................8
Camera Overview .....................................................................................................................................9
Camera Diagram ........................................................................................................................9
Dimensions.................................................................................................................................9
Connections .............................................................................................................................10
Installing the Camera..............................................................................................................................12
Ceiling and Wall Installation .....................................................................................................12
Resetting the Camera ..............................................................................................................13
CONNECTING ........................................................................................................................................................14
Bench Test .............................................................................................................................................14
Network Camera Manager......................................................................................................................14
Launch Network Camera Manager...........................................................................................14
Connecting to the Camera......................................................................................................................15
Connecting in a Web Browser ..................................................................................................15
Username and Password ..................................................................................................15
Connecting a Stream................................................................................................................15
Logging Into the Web Interface...............................................................................................................15
LIVE VIEW ..............................................................................................................................................................16
ANALYTICS............................................................................................................................................................17
Intrusion Detection ............................................................................................................17
Area Settings.....................................................................................................................17
Arming Schedule...............................................................................................................19
Linkage Method.................................................................................................................20
ADVANCED............................................................................................................................................................21
Local .......................................................................................................................................................21
System....................................................................................................................................................22
System Settings .......................................................................................................................22
Basic Information ..............................................................................................................22
Time Settings ....................................................................................................................23
DST (Daylight Savings Time) ............................................................................................24
About.................................................................................................................................24
Maintenance.............................................................................................................................25
Upgrade & Maintenance....................................................................................................25
Log ....................................................................................................................................26
System Service .................................................................................................................26
Security ....................................................................................................................................27

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Authentication ...................................................................................................................27
IP Address Filter................................................................................................................27
User Management ....................................................................................................................28
Online Users .....................................................................................................................28
Network ..................................................................................................................................................29
Basic Settings...........................................................................................................................29
Basic Settings > TCP/IP....................................................................................................29
Basic Settings > DDNS .....................................................................................................30
Basic Settings > Port.........................................................................................................30
Advanced Settings ...................................................................................................................31
Advanced Settings > HTTPS.............................................................................................31
Advanced Settings > Integration Protocol .........................................................................31
Stream Settings ......................................................................................................................................32
Video .................................................................................................................................32
Audio .................................................................................................................................33
Image......................................................................................................................................................34
Display Settings........................................................................................................................34
Image Adjustment .............................................................................................................34
Exposure Settings .............................................................................................................35
Day/Night Switch ...............................................................................................................35
Backlight Settings..............................................................................................................36
White Balance ...................................................................................................................36
Image Enhancement .........................................................................................................37
Video Adjustment ..............................................................................................................37
OSD Settings............................................................................................................................38
Privacy Mask ............................................................................................................................39
Event ......................................................................................................................................................40
Motion Detection ......................................................................................................................40
Expert Motion Detection ....................................................................................................40
Auto-Switch .......................................................................................................................41
Scheduled-Switch .............................................................................................................41
Set the Arming Schedule for Motion Detection..................................................................42
Set the Linkage Method for Motion Detection ...................................................................43
Storage ...................................................................................................................................................44
Schedule Settings ....................................................................................................................44
Schedule Settings > Record Schedule..............................................................................44
Schedule Settings > Capture Schedule.............................................................................45
Schedule Settings > Capture Parameters .........................................................................46
Storage Management........................................................................................................47

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INTRODUCTION
OVERVIEW
The AVX-HD838IRM HD Indoor/Outdoor IP camera is capable of streaming real time ultra HD 4K
video. The dual streaming can be used in a variety of building surveillance installations.
Power over Ethernet (PoE), eliminates the need for separate power cables and significantly reduces
installation costs. The light weight and small size allow for quick and simple installation.
The AVX-HD838IRM is equipped with True Wide Dynamic Range, which dramatically improves
overall image quality in environments with various levels of illumination. The IR LEDs light up the
night and work in tandem with the 8MP resolution and smart compression to bring optimum nighttime
video without extreme bandwidth and storage consumption.
Camera Default Settings
IP Address
192.168.51.2
Username
admin
Password
All AvertX IP cameras ship without a default password
The admin user password can be set using the
following methods:
1. ProConnect recorders running software version 2.1
or newer will automatically set a new unique
password by:
Connecting to the built-in PoE switch
Connecting to a network switch through the
camera network port and selected then adding
the camera in setup
2. Connect to the camera directly through a Web
Browser and follow the onscreen prompts.
3. Use the Network Camera Manager (NCM) Utility.
Product Features
•Smart Analytics with Person & Vehicle Detection
•4K Resolution
•Motorized Auto Focus Zoom Lens
•Edge Storage on a MicroSD Card (up to 128GB)
•Integrated IR
•Record still shots to edge storage
•H.264+ Smart Compression
•Dual Streaming
•True Wide Dynamic Range (WDR)
•Paintable Snap-on Cover
•IK10 Vandal Resistant
•True Day/Night
•Weatherproof (IP67 Outdoor Rated)

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GETTING STARTED
BOX CONTENTS
Before proceeding, please check that the box contains the items listed here. If any item is missing or
has defects, do not install or operate the product and contact your dealer for assistance.
AVX-HD838IRM Camera Mounting Screws Plastic Anchors
Quick Start Guide IP66 Cable Connector Torx Tool
Mounting Plate

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CAMERA OVERVIEW
Before installing or connecting the bullet camera, please refer to this section and complete preparations
for camera setup and all switch settings.
Camera Diagram
1
Dome Cover
2
Lens
3
MicroSD Card Slot
Supports up to 128GB MicroSD card
4
Reset Button
Use the reset button to restore the factory
default settings. To reset your camera:
1. Disconnect the cat5e cable from the camera
for 30 seconds.
2. Hold the reset button down while
reconnecting cat5e and continue holding the
reset button for 30 seconds after
reconnecting.
3. Allow 2 minutes before attempting to
rediscover camera.
5
Removable Cover
6
RJ-45 Connector
7
Audio In
8
Audio Out
Dimensions
Dome Width – 3.95” (100.4 mm)
Base Width – 6.04” (153.3 mm)
Height – 4.39” (111.6 mm)

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Connections
The AVX-HD838IR cameras use Power over Ethernet (PoE). The only connection on the camera is
the RJ45 Ethernet dongle located on the rear of the camera. Connect one end of the Ethernet cable
to the dongle, and connect the other end to the recorder, or to a PoE switch.
•Protect the network cable connection from water damage by running the cord inside a wall or
ceiling, or through conduit.
•If passing the cord through a wall or ceiling, drill a 7/8” hole.
•For outdoor installations, seal any holes in the wall or ceiling with silicone caulk to protect against
water intrusion.
AvertX recommends using Cat5e cable to connect the camera to your network. For the best
transmission quality, the cable length should not exceed 300 feet.
Weather Resistant Cable Connector
This camera features an IP66-rated weather resistant connector. For unprotected outdoor
connections, screw the connector on the included Ethernet camera cable onto the camera dongle. If
your installation location does not require a water-resistant connection, loosen and slide the
connector back on the cable until it’s out of the way.
This camera features an IP66-rated waterproof cable connector for unprotected outdoor connections.
You do not need to re-terminate the cable to use the waterproof cable connector.
Included Pieces:
Thread Lock Cap
Silicone Seal Ring
RJ45 Enclosure Silicone “O” Ring

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To Install the weather resistant cable connector:
1. Slide all pieces of the waterproof cable connector over the cable plug in this order:
•Thread Lock Cap
•Flexible silicone seal ring. You will need to stretch the silicone seal over the RJ-45 plug.
Tip: Insert the flexible silicone seal ring onto the tip of a pair of needle nose pliers and stretch the
seal over the RJ45 plug.
•RJ45 Enclosure
2. Stretch the small silicone “O” ring onto the camera dongle.
3. Connect the camera cable to the plug on the dongle. Screw the RJ45 Enclosure into the dongle.
4. Insert the flexible silicone seal into the “crown” section of the large plastic ring.
5. Screw the small plastic ring into the large plastic ring.
Tip: To remove the RJ45 enclosure from the camera cable, tape down the locking tab on the
RJ45 plug with electrical or office tape.
CAUTION: Do not attempt to disconnect the camera connection without loosening the smaller thread
lock cap. Forcing the assembly will break the camera dongle and void the camera
warranty.

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INSTALLING THE CAMERA
Note: Before installing this camera, please refer to the Quick Start Guide included in the
camera box.
Ceiling and Wall Installation
CAUTION: Using the included mounting screws is required to maintain IP67 outdoor rating. Using
other screws or modifying the camera may allow water intrusion and void the
warranty.
DO NOT DRILL HOLES OR ATTEMPT TO ENLARGE THE MOUNTING HOLES IN
THE BASE OF THE CAMERA.
Dome cameras are ideal for installation on a ceiling or soffit location. If you are installing the camera
on a wall without a bracket, see Consideration for Wall Installations.
1. If mounting on a concrete surface, use the included nylon anchors for mounting and the provided
screws. Using the mounting template, drill a ¼” hole with a masonry bit and insert the nylon
anchors. Do not use concrete screws or other screws as they may damage the camera
base and/or not seat properly on the rubber gasket in the base of the camera allowing
water to potentially enter the camera and void your warranty.
2. If mounting the camera onto dry wall,plaster board,sheet rock or similar surfaces, drill a ¼”
hole for the nylon anchors included in the hardware packet and use only the screws provided.
3. If mounting the camera onto a wood,OSB,particle board or metal surface, pre-drill a 1/16” pilot
hole and use only the screws provided.
4. If mounting the camera onto other surfaces such as fiber glass,fiber concrete siding,etc., use
the appropriate anchor suitable for the density and thickness of the surface and only the screws
provided.
5. Remove the dome cover following the instructions on the sticker on the base of the camera.
6. Use the included mounting template to pre-drill holes for the mounting screws and, if passing the
cable through the ceiling or wall, drill a ¾” hole for the camera cable connector.
7. Connect an Ethernet cable to the dongle on the camera.
•Protect the network cable connection from water damage by running the cord inside a
wall or ceiling, or through conduit.
•For outdoor installations, seal any holes in the wall or ceiling with silicone caulk to protect
against water intrusion.
8. Affix the base of the camera to the wall with the included self-tapping screws and wall anchors.
Do not over tighten the mounting screws.
9. Loosen adjustment screw and adjust the camera to the desired angle.
10. If surface mounting the cable, remove the cable knockout on the side of the dome cover.
11. Replace the dome cover. To install, align knockout tab in housing to cable. For proper dome
alignment and seal, alternate tightening screws. Tighten dome cover screws just enough so the
bottom of cover is flush with the base for a good seal.
12. Adjust the position of your camera.
13. Replace and secure the dome cover.
Tip: Use the AvertX Connect mobile app to view the camera while adjusting view.
Note:AvertX recommends sealing the opening at the wall and at the base of the camera with
silicone caulking.

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Resetting the Camera
Use the reset button to restore the factory default settings. To reset your camera:
1. Disconnect the cat5e cable from the camera for 30 seconds.
2. Hold the reset button down while reconnecting cat5e and continue holding the reset button for 30
seconds after reconnecting.
3. Allow 2 minutes before attempting to rediscover camera.
Cleaning the Lens Cover
The Lens Cover of the AVX-HD838IRM is extremely durable but can be damaged if cleaned
improperly.
To clean the lens cover:
•To clean dust or loose dirt, use compressed air.
•To clean smudges or stuck on dirt, use warm water with a few drops of dish soap and a clean
microfiber cloth.
CAUTION: Do not use solvents, paper towels, newspaper, or other rough materials to clean the lens
cover. This can scratch the lens cover and cause IR distortion.

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CONNECTING
BENCH TEST
AvertX recommends bench testing your camera(s) before installation. This will confirm that your camera
is functioning correctly before it is installed and possibly out of reach.
To bench test your camera, attach the camera network connector to your recorder and test whether or not
the camera is functioning correctly. Once the camera is connected to the recorder, test all functions to
ensure proper operation.
If the camera will not connect or is not functioning correctly, do not install, and contact AvertX Support.
NETWORK CAMERA MANAGER
Network Camera Manager (NCM) is a software tool that allows you to quickly and easily connect and
configure your AvertX IP cameras. This software allows you to assign IP addresses, configure video
settings, and update firmware on multiple cameras at once.
NCM is pre-installed on all AvertX ProConnect recorders and is also available for download at
www.avertx.com/support for installation on your personal computer or laptop.
Launch Network Camera Manager
Open the Settings menu, go to the Cameras page and click Advanced (located towards to top-middle on
the page).
Note:If you cannot connect to the camera you may need to change the camera’s IP address to match
your network settings.
Finding Network Devices
Click Refresh to reload the Device List.
To narrow your search by Camera Model or Network Location, use the Model Filter and Networks
dropdowns.
Changing the IP Address
AvertX recorders will automatically apply a DHCP IP address. If you are not connecting the camera to
an AvertX recorder or DHCP network, you must set a static IP address. NCM allows you to do this in
the bottom left corner:
1. Select the applicable camera.
2. Enter the IP address, Subnet Mask, Gateway, and DNS.
3. Click Apply.
4. Wait 10 seconds and click Refresh.

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CONNECTING TO THE CAMERA
Connecting in a Web Browser
1. Type the IP address of the camera in a web browser.
- OR -
Use the Network Camera Manager software and locate the camera on the list, then click Load
in the row of the desired camera.
2. Log in to the camera with the appropriate User Name and Password.
Username and Password
IMPORTANT: AvertX cameras ship without a default password; the admin password is
required to gain access or establish a connection.
The admin user password can be set using the following methods:
1. AvertX ProConnect recorders will check the camera for a password once connected.
i. If AvertX software does not detect a password, it will set the camera password to a
secure text string of 8 to 16 characters (Including upper-case letters, lower-case letters,
digits and special characters (!"#$%&'()*+,-./:;<=>?@[\]^_`{|}~ space)).
2. Network Camera Manager
3. Camera Web Browser
Connecting a Stream
AvertX IP cameras are optimized for use with AvertX ProConnect recorders, but you can also connect
to your AvertX IP cameras using third party software like VLC media player (http://www.videolan.org).
To connect the camera, you may need to provide the stream URL. All AvertX IP cameras are capable
of delivering two RTSP streams over HTTP. The stream URLs are listed below:
•rtsp://< IPADDRESS >/Streaming/Channels/101
oH.264 Stream 1
•rtsp://< IPADDRESS >/Streaming/Channels/102
oH.264 Stream 2
Note: VLC will ask for the user name and password for your AvertX camera.
LOGGING INTO THE WEB INTERFACE
The default static IP address of the camera is 192.168.51.2, and the default subnet mask is
255.255.255.0. DHCP is turned on by default. If a DHCP server is used in the network, the IP address
of your camera will be assigned dynamically.
•Browse to the login page by entering the IP address of your camera in the address bar.
•Enter the username and password, and then click Login.
•For the first login, use the default
username: admin
•You will be prompted to change the
password.

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LIVE VIEW
No. Description
1 Browse to Live View page to view live video
2 Browse to Playback page to view video recorded to onboard storage
3 Browse to the Picture page to view snapshots saved to onboard storage
4 Browse to the Analytics Page
5 Browse to the Advanced Page
6 Change Aspect Ratio in Live View
7 Select which stream displays in Live View
8 Click to select the third-party plug-in
9 Start Two-way Audio
10 Pixel Counter
11 Start/Stop Live View
12 Capture live view image and save to selected location
13 Start/Stop Live View
14 Start/Stop Digital Zoom
15 Mute/adjust volume
16 Exit the device interface
17 Current user account
1
2
3
6
10
11
14
13
7
9
8
4
5
12
15
16
17

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ANALYTICS
Intrusion Detection
Area Settings
Analytic: Choose between Person Detection and Vehicle Detection.
Use the checkbox to Enable/Disable the selected analytic.
Start Recording: Start/Stop a live video recording and save to selected location.
Capture: Capture live view image and save to selected location.
Max. Size: Create a maximum size detection box.
Min. Size: Create a minimum size detection box.
Detection Area: Create a shape to determine the area where Smart Analytics is enabled.
Clear: Clear all previously created areas.
Threshold(s): Time in seconds the target remains in the area before triggering an alert.
Sensitivity: The value defines the size of the object which can trigger the alarm.
Save: Save Area Settings.

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To Create a Detection Area:
1. Click on Detection Area.
2. Click on the image to set the first corner of the detection area.
3. Move to the next corner point and click to set. Repeat this process to complete the shape.
Note: The detection area can be adjusted by clicking on a corner and dragging to the new position.
To Create a Min Size Detection Box:
1. Click on Min Size.
2. Click and drag a box around a person or vehicle at the furthest distance from the camera you
would like to detect.
To Create a Max Size Detection Box:
1. Click on Max Size.
2. Click and drag a box around a person or vehicle at the closest distance to the camera you would
like to detect.
To Set a Threshold Time:
Move the slider to the desired time (in seconds).
Note: Threshold is the amount of time a person or vehicle must be in the detection area boundaries to trigger
an alert. For example, if threshold is 0, an alert is triggered immediately when a person or vehicle is
detected; if threshold is 8, an alert is triggered when a person or vehicle has been in the detection area
for 8 seconds.
To Set a Sensitivity Time:
Move the slider to the desired sensitivity (between 1-100).
Note: The value of the sensitivity defines the size of the object which can trigger the alarm. Setting the
sensitivity too high can result in increased false alerts.
Save after configuring area settings.

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Arming Schedule
Note: Arming Schedule applies only to event-triggered recording video and snapshots to onboard storage
and does not impact what, when, or how video is recorded on AvertX recorders.
Check Enable and set a weekly schedule for the times when Intrusion Detection is active.
Delete: Select a scheduled block of time and to remove it from the schedule.
Delete All:clears all blocks of scheduled time from the schedule.
To Set a Weekly Schedule:
1. Click and drag inside the timelines to set a time (or times) when an alarm is active.
2. Click Save when all of the days are set.
Note: To copy the same hours across multiple days, click to the right of a timeline on Copy to… . Check
the days that will have the same set of hours, then OK.
Note: Enter a range manually by clicking on a timeline. Click Save once the time range has been entered.

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Linkage Method
Use the checkboxes to enable the available actions.
ACTIONS (Arming Schedule must be configured to enable):
Record Video to Memory Card – Video will be recorded when a person or vehicle is detected.
Upload Snapshots to Memory Card – Capture the image when a person or vehicle is detected
and save the picture to the onboard microSD card.
Click Save after selecting actions.