Avery Dennison SNAP 500 User manual

User’s Manual
SNAP
TM
500
Printer
AVERY DENNISON
Manual Edition 5.3.1
1 June 2013
Manual Part Number 581398

User’s Manual—SNAP™ 500 Printer
Manual Part Number 581398
WARNING
This devi e omplies with Part 15 of the FCC Rules. Operation is subje t to the
following two onditions:
1) this devi e may not ause harmful interferen e, and
2) this devi e must a ept any interferen e that may ause undesired operations.
This Class A digital apparatus meets all requirements of the Canadian Interferen e
Causing Equipment Regulations. Cet appareil numerique de la lasse A respe te
toutes les exigen es du Reglement sur le material broilleur du Canada

User’s Manual—SNAP™ 500 Printer
Table of Contents
1.0 INTRODUCTION 9
2.0 INSTALLATION 10
2.1 Preparing for the installation 10
2.1.1 AC Power Line 10
2.1.2 Location Considerations 10
2.1.3 Personal Computer Requirements 11
2.1.4 User Safet 12
2.2 Receiving 12
2.3 Unpacking 12
2.3.1 Removing the printer from the carton 12
2.3.2 Inspection / Inventor Checklist 13
2.4 Printer Description 14
2.5 Setting Up the Printer 16
2.5.1 Attaching the Stacker 16
2.5.2 Checking the Main Fuse Configuration 17
2.5.3 Installing the Power Cord 18
2.5.4 Installing the PC Interface Cable 18
2.5.5 Installing PCMate Platinum Software 20
2.6 Printing a Test abel 20
2.6.1 Loading Supplies 20
2.6.2 Turning the Printer on 20
2.6.2 Selecting the Test Format 20
2.6.3 Printing the Test Labels 21
3.0 OPERATION 22
3.1 oading Supplies 22
3.1.1 Installing Ink to the Top Ink Suppl Station 22
3.1.2 Installing Ink to the Bottom Ink Suppl Station 25
3.1.3 Loading the Tape 25
3.1.4 Butt Splice 27
3.2 Sending a Print Job to the Printer 27
3.3 Printing abels 28
3.3.1 The Control Panel 28
3.3.2 Printing 29
3.3.2.1 Handling the Leader 29

User’s Manual—SNAP™ 500 Printer
3.3.3 Errors 29
3.3.4 End of Da 30
3.3.5 Clearing Print Jobs 30
3.3.6 Using Pre-Printed Tape 30
3.3.6.1 Selecting the Sensor 31
3.3.6.2 Aligning the Tape to the Sensor 31
3.3.7 Feeding the tape 31
3.4 Option Menu System 31
3.4.1 Running Test Labels 32
3.4.2 Using Voice Demos 35
3.4.3 Setting / Adjusting Voice Button Volume 36
4.0 MAKING ADJUSTMENTS 38
4.1 Print Head Adjustments 38
4.1.1 Adjusting Print Head Pressure 38
4.1.2 Adjusting Densit (Darkness) 39
4.2 Adjusting the Stacker 39
4.2.1 Stacker Position 40
4.2.2 Toggle Switch 40
4.2.3 Stacker Angle 40
4.2.4 Platform 41
4.3 Print and Cut Adjustments 42
4.3.1 Cut Adjust 42
4.3.2 Print Adjust 43
4.4 Printer Features 43
4.4.1 Selecting the Printer Language 43
4.4.2 Setting the Date and Time 44
4.4.3 Enabling or Disabling the Cutter 44
4.4.4 Selecting the Print Speed 44
4.4.5 Selecting the Flagging Mode 45
4.4.6 Selecting the Sense Mark T pe 45
4.4.7 Setting the Default Transfer T pe 46
4.4.8 Viewing the Life Counts 46
5.0 MAINTENANCE 4
5.1 Print Head Cleaning and Handling 47
5.1.1 Handling Techniques 47
5.1.2 Cleaning Procedures 48
5.2 Print Head Replacement 49
5.3 ubrication 51

User’s Manual—SNAP™ 500 Printer
5.4 Rotary Knife Assembly 51
5.4.1 Removing and Replacing the Knife Assembl 52
5.4.2 Adjust the Knife Home Position 53
6.0 SERVICE ADJUSTMENTS 54
6.1 Tape (Web) Guide Position 54
6.2 Tape (Web) Guide Width Adjustments 54
6.3 Auxiliar Feed 54
6.4 Knife Shear Adjustment 54
.0 REMOTE CONTROL / DISPLAY MODULE 56
7.1 Controlling the Printer 57
7.2 The Menu S stem 57
7.3 Changing Values 57
8.0 VIRTUAL CONTROL PANEL 59
8.1 Viewing and Changing Printer Settings 60
9.0 UPGRADING THE PRINTER SOFTWARE 61
9.1 Introduction 61
9.2 What is Needed 61
9.3 Getting the UPG file 61
9.3.1 Using SpecStar to get the UPG file 61
9.3.2 Ordering the UPG file on CD 61
9.4 Getting Ready to Upgrade the Printer 61
9.5 Performing the Upgrade 61
10.0 ELECTRICAL TROUBLESHOOTING 65
10.1 Power Up / Sign On / Communications 65
10.2 Tape / Ink Advance 67
10.3 Print 68
10.4 Cut / Stack 70
10.5 Printer Errors 71
11.0 MECHANICAL TROUBLESHOOTING 5
11.1 Tape 75

User’s Manual—SNAP™ 500 Printer
11.2 Ink 76
11.3 Print 76
11.4 Knife 76
APPENDICES
1. Fuse Configuration 77
1.2 Reconfiguring the Internal Power Suppl 78
2. Ink and Tape Transfer Types 80
3. Printer Specifications 82
4. Instructions for Factory / Field Installation of Back Reflective Sensor 580010 84
Installation Procedure 84
Sensor Installation 86
Final Assembl 87
Back Reflective Sensor Mount Assembl Drawing 87
5. Instructions for Factory / Field Installation of Top Sensor Assemblies 580009 & 580011
88
Installation Procedure, Front of Printer 88
Installation Procedure, Rear Assembl 92
Final Assembl 94
Contrast Sensor Assembl Drawing 95
6. Instructions for Factory / Field Installation of High Speed Verifier Assembly 580015 96
Installation Procedure - Mechanical 96
Installation Procedure – Electrical 98
Installation – Rear Cover 99
7. Programming the Contrast Sensors 101
Programming the 580011 Contrast Sensor 101
Programming the 580009 Contrast Sensor 102
8. Warranty Information 104
Limited Warrant Error! Bookmark not defined.
Parts Error! Bookmark not defined.
Service Error! Bookmark not defined.
9. Option Menu System Flowchart 107
ELECTRICAL ASSEMBLY DRAWINGS 109
Electrical System Schematic 110
Harness Connections 111

User’s Manual—SNAP™ 500 Printer
MECHANICAL ASSEMBLY DRAWINGS 113
Unwind Assembly Drawing 114
Unwind Parts ist 115
Web Guide Assembly Drawing 116
Web Guide Parts ist 117
Printhead Assembly Drawing 118
Printhead Parts ist 119
Ink Unwind / Rewind Assembly Drawing 120
Ink Unwind / Rewind Parts ist 121
Upright Frame Assembly Drawing 122
Upright Frame Parts ist 123
Covers Assembly Drawing 124
Covers Parts ist 125
Feed – Drive Train Assembly Drawing 126
Feed – Drive Train Parts ist 127
Knife – Drive – Nip Roller Assembly Drawing 128
Knife – Drive – Nip Roller Parts ist 129
Rewind Assembly Drawing (Option) 130
Rewind Parts ist (Option) 131

User’s Manual—SNAP™ 500 Printer 9
1.0 Introduction
The AVERY DENNISON SNAP 500 printer is designed for convenience, eas
installation and operation, and dependabilit . It is capable of printing two-sided
brand/care labels at a rate of up to 7 inches (178 mm) per second. Your AVERY
DENNISON SNAP 500 printer allows for quick change-outs of inks, tape, and
label sizes, providing the versatilit required to meet most brand/care labeling
needs.
This manual is prepared for the actual printer operator, and is intended to be an
eas -to-use, quick reference guide. It contains procedures for receiving,
handling, set-up, installation, operation, and maintenance of the AVERY
DENNISON SNAP 500 printer.
Please read this section of the manual to familiarize ourself with the printer and
to guide ou through the initial receiving and set-up of our new AVERY
DENNISON SNAP 500 printer. Throughout this manual, a s stem of NOTES,
CAUTIONS, and WARNINGS has been used to quickl identif ke information
ou need to help ensure our personal safet and to operate the printer properl .
Before ou install or use our new AVERY DENNISON SNAP 500 printer, it is
important to review all NOTES, CAUTIONS, and WARNINGS in this manual to
help ensure maximum benefit from our printer. We also strongly suggest that
you watch the 17-minute training video, which will operate in any CD-ROM
drive. You ma want to keep the training video with this manual for eas , quick
reference in the future.
NOTES call attention to information that is especially
significant to understanding and operating the equipment.
CAUTION notices inform you of actions or situations in
which the printer might be damaged.
WARNING notices describe situations in which lack of
attention or insufficient equipment knowledge could cause
either personal injury or damage to the printer.
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10 User’s Manual—SNAP™ 500 Printer
2.0 Installation
2.1 Preparing for the installation
2.1.1 AC Power Line
NOTE: AVERY DENNISON requires that the minimum
electrical service be 10 Amps @ 115VAC or 6 Amps @
230VAC. This will allow the AVERY DENNISON SNAP 500
printer, PC, and any additional support or service
equipment to be plugged into the same service. It is
highly recommended that the printer and its accessories
be on a dedicated circuit.
The electrical service suppl ing power to the AVERY DENNISON SNAP 500
printer or to peripheral equipment connected to the AVERY DENNISON SNAP
500 printer should meet standard electrical code practices, including proper
grounding and neutrals.
2.1.2 Location Considerations
The printer weighs 45 pounds (20.5 Kg) and requires a table of sufficient qualit
and strength to handle this load. The AVERY DENNISON SNAP 500 printer
requires an area with the approximate dimensions of 72" wide x 30" deep x 32"
high (1.8 m x 76 cm x 81 cm). The host PC (if used) and an printer options will
increase the required area. AVERY DENNISON recommends using an industrial
t pe worktable. Refer to Figure 1 below.
The AVERY DENNISON SNAP 500 printer is designed for eas operator
accessibilit to the printer controls and components. Select our AVERY
DENNISON SNAP 500 printer’s location to meet the following criteria:
1. Choose an area that maintains optimum flow of our product and allows for
the operator’s comfort. Consider the ph sical demands being placed on the
operator with respect to height of the table on which the printer will be
placed, the amount of space around the printer, and the operator’s
accessibilit to the printer. Refer to Figure 1.
2. While AVERY DENNISON has designed the printer to be reasonabl quiet,
select an area where repetitious noise from printing and cutting processes is
acceptable.
CAUTION: It is each customer’s responsibility to make
sure that the workstation created for the AVERY
DENNISON SNAP 500 printer meets the recommended
requirements to ensure optimal operation of the printer.
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User’s Manual—SNAP™ 500 Printer 11
18.5”
(47 cm)
72”
(1.8 m)
25”
(64 cm)
32”
(81 cm)
30”
(76 cm)
Figure 1. Re ommended Workstation Layout
2.1.3 Personal Computer Requirements
This section describes the hardware and application software requirements for
the personal computer ou will be using to download information to the AVERY
DENNISON SNAP 500 printer.
The AVERY DENNISON SNAP 500 printer can be connected to an t pe of
computer capable of sending the AVERY DENNISON Command Language, or
PCL.
PCMate Platinum application supports the new remote virtual control / displa
panel feature when using the AVERY DENNISON SNAP 500 printer. The
software can also be automaticall upgraded via the Internet, and it utilizes the
higher communication speeds of the AVERY DENNISON SNAP 500 printer.
NOTE: When using PCMate Platinum, the following
minimum system requirements are strongly
recommended:
• IBM
®
PC or Compatible
• Microsoft Windows
®
2000, XP or later
• 256 Megab tes of RAM
• At least 4 Gigab te of available disk space
• Pentium III or later processor, 800Mhz
• Monitor with 1024 x 768 resolution
• CD ROM drive
• Internet Connection to access software upgrades and remote diagnostics
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12 User’s Manual—SNAP™ 500 Printer
Refer to our PCMate Platinum user’s manual for proper installation procedures.
2.1.4 User Safety
1. Follow all of the safet requirements and procedures established for our
facilit .
2. Turn off the power to the printer before cleaning, servicing, or replacing an
components.
3. It is not necessar to turn off the power when loading or changing supplies.
CAUTION: Since the AVERY DENNISON SNAP 500 printer
has some pinch points; the machine has been designed to
protect these areas. To optimize printer operation and
performance, and to preserve the integrity of the
machine’s safety features, AVERY DENNISON strongly
recommends that these features not be modified or
bypassed.
2.2 Receiving
The AVERY DENNISON SNAP 500 printer-shipping carton weighs 65 pounds
(30 Kg). It is shipped in a large cardboard carton speciall made to protect the
printer, and ma be awkward or difficult to move b hand to its installation
location.
CAUTION: Do not remove the printer from the carton or
unpack in the shipping/receiving department.
1. Move the AVERY DENNISON SNAP 500 printer with a forklift, forkcart or
handcart to its intended location. It is easier and safer to use one of these
handling devices to move the printer. Leaving the printer in the carton while
it is being moved within our facilit will help protect it until placed in its
new location.
2. The stacker, remote displa /control unit and an other accessories
purchased for the printer ma be shipped separatel .
2.3 Unpacking
2.3.1 Removing the printer from the carton
1. Open the carton from the top b removing the banding straps and/or cutting
the taped seam on the top of the carton.
2. Remove the foam-packing la er (see Figure 2).
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User’s Manual—SNAP™ 500 Printer 13
CAUTION: Do not discard any of the packing / shipping
material in case you have to move the printer to another
location or return it to AVERY DENNISON for service.
3. Open the plastic covering protecting the printer.
4. Position our left hand in the foam cutout above the tape arbor. Grasp the
lower stacker-mounting shaft. Carefull lift it out of the box, and place the
printer on the workstation table.
5. Turn the Tape Arbor knob clockwise and remove the protective foam behind
the Tape Arbor.
6. Unpack the stacker from its box and place it on the workstation table next to
the printer. Refer to Section 2.5.1, Attaching the Stacker.
Top Foam Packing Layer
Poly ag Covering
Carton
and Strap – International
Only
International Shipping locks
Figure 2. Shipping Carton
2.3.2 Inspection / Inventory Checklist
1. Inspect the printer for an damage that ma have occurred as a result of
shipping.
2. Check the AVERY DENNISON SNAP 500 printer shipping carton to be sure
the following items are also included with our printer.
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14 User’s Manual—SNAP™ 500 Printer
 AVERY DENNISON SNAP 500 printer User's Manual
 Serial Cable
 A quick-disconnect power cord for 115-Volt printer)
 PCMate Platinum software (CD)
 Instructional Video (CD)
3. If ou see obvious damage to the printer, or if an items listed above are
missing, contact AVERY DENNISON for further instructions.
• In the U.S.A., call [phone], select option for Customer Service.
• In all other countries, please contact our local AVERY DENNISON supplier.
2.4 Printer Description
Shown below are the important parts of the AVERY DENNISON SNAP 500
Printer. Please take a moment to familiarize ourself with the printer.
Upper Ink Arbors
Control Panel
Tape Arbor
Lower Print Station Tape (Web) Guide
Upper Print Station
Rotary Knife
Stacker
Lower Ink Arbors
Figure 3. AVERY DENNISON SNAP 500 Printer
NOTE: Please take some time to become familiar with the
printer’s major components and their functions. Refer to
Figure 3.
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User’s Manual—SNAP™ 500 Printer 15
• he ape Arbor holds the tape suppl roll. B rotating the outer knob
clockwise or counterclockwise, ou can adjust the Tape Arbor to
accommodate tapes ranging from ½ inch - 2 ¼ inches (12.7 mm - 57.2 mm)
wide.
• he ape or Web Guide is adjusted b rotating the black knob.
• he Upper and Lower Print Stations are equipped with knobs for adjusting
print head pressure and print densit to control the print qualit .
• he Upper and Lower Ink Arbors are spring loaded, allowing them to open
up and self center the ink cores to each other. The accommodate ink rolls
ranging from 1 inch - 2 ½ inches with Inch Adapter or from 25 mm – 60 mm
with the Metric Adapter.
• A Rotary Knife Assembly is supplied with the printer. For applications
utilizing woven tapes, a Sonic Knife accessor option providing ultrasonic
cutting and sealing is available.
• he Stacker collects the finished, printed labels. You can adjust it to
accommodate a variet of label tapes and short or long labels. Once the
stacker reaches the bottom, the printer will stop, indicate the stacker is full,
and allow ou to remove the labels.
• he Control Panel with buttons and LED’s indicate printer status and
information about specific jobs.
WARNING: This is a class A product. In a domestic
environment this product may cause radio interference in
which case the user may be required to take adequate
measures.
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16 User’s Manual—SNAP™ 500 Printer
2.5 Setting Up the Printer
2.5.1 Attaching the Stacker
Platform
Label Stop
Rotary Knife
Shafts
Stacker Sensor
Switch
Figure 4. Rotary Knife and Sta ker with Bottom Tipped Out
The stacker and knife are two separate assemblies that can be installed and/or
replaced easil and quickl . For information on removing or adjusting the
stacker, refer to Section 4.2.
1. Locate the two shafts on the printer below the Auxiliar Feed and Knife
assembl (see Figure 4).
2. Slide the stacker onto the two shafts until the backside of the stacker is
be ond the tape size to be run.
NOTE: Be sure to slide the top of the stacker behind the
Nip Roller stripping plate.
3. Connect the stacker interface cable extending from the bottom of the stacker
assembl into the larger connector on the right side of the printer. Rotating
the connector and appl ing light pressure inward will help engage the
connectors.
NOTE: There is a sleeve on the connector that will snap
when the connector is fully engaged with the mating
connector. The two cables will slide into each other only
when the connectors are properly aligned with each other.
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User’s Manual—SNAP™ 500 Printer 17
2.5.2 Checking the Main Fuse Configuration
WARNING: Before powering on the printer, you must
check to be sure the main fuses on the AC power
receptacle are set for the appropriate voltage for your
location (Line voltage of 90-132VAC @ 50-60Hz, single
phase or 180-265VAC @ 50-60Hz, single phase).
The main fuse(s) on the AVERY DENNISON SNAP 500 printer are located inside
the AC power entr receptacle on the backside of the printer (see Figure 5). The
AC power entr has a fuse drawer that holds the fuse(s) and selects the
appropriate line voltage.
1. Look at the line voltage level shown in the window on the back of the printer
(see Figure 1). If the number in the window matches the appropriate voltage
for our location, ou can proceed with setting up our printer.
2. If the line voltage does not match the voltage for our location, contact our
local AVERY DENNISON supplier. To change the Fuse Configuration, see
Appendix 1.
• In the U.S.A., call [phone].
• In all other countries, please contact our local AVERY DENNISON supplier.
WARNING: Some printers require internal changes when
switching the line (mains) voltage from 115V to 230V.
Refer to Appendix 1 for instructions. Failure to follow the
instructions may result in damage to the printer.
CAUTION: If the number in the window DOES NOT match
the AC power line intended to be supplied to the printer,
DO NOT plug in the power cord.
WARNING: Attempting to open the AC power entry with
the AC power cord already inserted will damage the AC
entry.
115V Fuse Line Voltage Setting
2 0 0 5 0 8
1 2 3
Date Code
–
Year Month
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18 User’s Manual—SNAP™ 500 Printer
Figure 5. Right Side of Printer – Rear View
2.5.3 Installing the Power Cord
A quick-disconnect power cord is shipped with each 115V printer. The cord for
115V printers will use the standard three-prong plug used in the U.S.A.
If a power cord is not supplied with our printer, and our printer is operating at
a rating other than 115V, ou will need to obtain a power cord for our voltage
application. The power cord should have an IEC-320-C13 plug on one end and
the appropriate plug for our power receptacle at the other end.
1. Locate the AC power entr receptacle on the backside of the printer just
below the power switch (see Figure 5).
2. Plug the power cord into the AC power entr receptacle.
2.5.4 Installing the PC Interface Cable
If ou will be using our AVERY DENNISON SNAP 500 printer with a personal
computer, one of the following computer interface cables is required:
• Null-modem serial cable with Part number 581139 connector
• USB / Serial adapter – Part number 581140
• Ethernet adapter
1. Locate the communication cable connectors on the backside of the printer
(see Figure 6).
2. Plug in the serial cable connection to the serial port.
The default serial port configuration is 115,200 baud, no parit , 8 data bits, 1 stop
bit.
115 V Fuse Line Voltage Setting
Serial Port for Communication to Printer AC Connection for Power Cable
Power
Switch

User’s Manual—SNAP™ 500 Printer 19
Figure 6. Rear View of the Printer

20 User’s Manual—SNAP™ 500 Printer
2.5.5 Installing PCMate Platinum Software
The software used to drive the AVERY DENNISON famil of printers is covered
in a separate manual. The PCMate Platinum software is a Windows
®
application
used to create formats for the AVERY DENNISON SNAP 500 printer as well as
all other AVERY DENNISON control printers.
The printer is also capable of operating directl from a mainframe when using
the RS232 interface and AVERY DENNISON's command language (PCL).
NOTE: When using PCMate Platinum with virtual control /
display interface, the remote control / display module will
function. However, it is only needed when the printer is
driven by a mainframe computer or other software
interface packages.
2.6 Printing a Test Label
2.6.1 Loading Supplies
Before ou can print a test label, the printer must be loaded with tape and ink.
Refer to section 3.1 for instructions on loading the tape and ink.
2.6.2 Turning the Printer on
Turn the power switch on. The power switch is located on the back of the
printer, just above the power cord.
The four lights on the Printer Control Panel will come on for a few seconds, and
then all four lights will start to flash. This indicates that the printer is performing
its internal diagnostic tests. After several seconds, the lights will stop flashing
and the Read light will come on. This indicates that the printer is read .
If an problems occur, see sections 9 and 10, Troubleshooting.
2.6.2 Selecting the Test Format
There are two test formats built into the printer. These are selected using the
Option Menu S stem. The steps below describe how to select one of the test
formats. For more information on the Option Menu S stem, see section 3.4.
When the instructions say to press a button, press the
button for a short time and release it. When the
instructions say to press and hold a button, press the
button and hold it down until the printer responds.
When you are in the Option Menu System, you can get out
by pressing and holding the Voice button until the printer
says “Returning to print mode.”
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