Avery Dennison SNAP 700 Operating manual

Operator’s and Service Manual
Avery Dennison
SNAPTM 700 Printer
SNAPTM 700 RFID Printer
621398 Rev 4.5 3/14 © 2014 Avery Dennison Corp. All rights reserved
028028

ser’s Manual—SNAP™ 700 Printer
WARNIN
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1) this device may not cause harmful interference, and
2) this device must accept any interference that may cause undesired operations.
This Class A digital apparatus meets all requirements of the Canadian Interference
Causing Equipment Regulations. Cet appareil numerique de la classe A respecte
toutes les
exigences du Reglement sur le material
broilleur d
u Canada

ser’s Manual—SNAP™ 700 Printer
Table of Contents
1.0 INTRODUCTION 9
2.0 INSTALLATION 10
2.1 Preparing for the installation 10
2.1.1 AC Power Line 10
2.1.2 Location Considerations 10
2.1.3 PC Requirements 11
2.1.4 User Safety 12
2.2 Receiving 12
2.3 Unpacking 13
2.3.1 Removin the printer from the carton 13
2.3.2 Inspection / Inventory Checklist 14
2.3.3 Downloadin Support Documentation 14
2.4 Printer Description 15
2.4.1 Printer Confi urations 16
2.5 Setting up the Printer 17
2.5.1 Attachin the Stacker 17
2.5.2 Checkin the Main Fuse Confi uration 18
2.5.3 Installin the Power Cord 19
2.5.4 Installin the PC Interface Cable 19
2.5.5 Installin PCMate Platinum Software 20
2.5.6 Attachin the Unwind Assembly 20
2. Printing a Test Label 21
2.6.1 Loadin Supplies 21
2.6.2 Turnin the Printer on 21
2.6.3 Selectin the Test Format 21
2.6.4 Printin the Test Labels 22
3.0 OPERATION 23
3.1 Loading Supplies 23
3.1.1 Installin Ink to the Top Ink Supply Station 23
3.1.2 Installin Ink to the Bottom Ink Supply Station 26
3.1.3 Loadin the Stock 26

ser’s Manual—SNAP™ 700 Printer
3.1.4 Butt Splice 28
3.1.5 Threadin Dia rams 29
3.2 Sending a Print Job to the Printer 30
3.3 Printing Labels 30
3.3.1 The Control Panel 30
3.3.2 Printin 31
3.3.3 Handlin the Leader 31
3.3.4 Feedin the stock 31
3.3.5 Errors 32
3.3.6 End of Day 32
3.3.7 Clearin Print Jobs 32
3.4 Using Pre-Printed Stock 33
3.4.1 Selectin the Sensor 34
3.4.2 Ali nin the Stock to the Sensor 34
3.4.3 Ali nin the Sensor to the Stock 34
3.5 Option Menu System 35
3.5.1 Runnin Test Patterns 36
3.5.2 Settin / Adjustin Voice Button Volume 38
4.0 MAKIN ADJUSTMENTS 40
4.1 Print Head Adjustments 40
4.1.1 Adjustin Print Head Pressure 40
4.1.2 Adjustin Density (Darkness) 41
4.2 Adjusting the Stacker 41
4.2.1 Stacker Position 42
4.2.2 To le Switch 42
4.2.3 Stacker An le 42
4.2.4 Platform 43
4.3 Virtual Control Panel 44
4.3.1 Introduction 44
4.3.2 Chan in Printer Settin s in PCMate (Printer Settin s) 45
4.3.3 Print/Cut Adjust (VCP Print/Cut Adjust Tab) 45
4.3.4 Selectin the Printer Lan ua e (VCP Options Tab) 46
4.3.5 Settin the Date and Time (VCP Options Tab) 47
4.3.6 Enablin or Disablin the Cutter (VCP Options Tab) 47
4.3.7 Selectin the Print Speed (VCP Options Tab) 47
4.3.8 Selectin the Fla in Mode (VCP Options Tab) 48
4.3.9 Selectin the Sense Mark Type (VCP Options Tab) 48
4.3.10 Settin the Default Transfer Type (VCP Options Tab) 48
4.3.11 Viewin the Life Counts (VCP Versions/History Tab) 49
4.3.12 Firmware Version (VCP Versions/History Tab) 49
4.3.13 Print Quality (VCP Arbor Tension Adjust Tab) 50
4.3.14 Other information on VCP 50

ser’s Manual—SNAP™ 700 Printer
4.4 Web Server 51
4.4.1 Settin the Printer IP Address 51
4.4.2 Obtainin a DHCP Address 51
4.4.3 Determinin the DHCP Address 52
4.4.4 Convertin the DHCP Address to a Static Address 53
4.4.5 Resettin the Printer to DHCP Mode 54
4.4.6 Viewin and Chan in the Printer Settin s 55
4.4.7 Troubleshootin the Network Connection 56
5.0 MAINTENANCE 57
5.1 Print Head Cleaning and Handling 57
5.1.1 Handlin Techniques 57
5.1.2 Cleanin Procedures 58
5.2 Print Head Replacement 59
5.3 Lubrication 2
5.4 Rotary Knife Assembly 2
5.4.1 Removin and Replacin the Knife Assembly 63
5.4.2 Adjust the Knife Home Position 66
5.5 Rubber Roller Replacement
6.0 SERVICE ADJUSTMENTS 67
6.1 Stock (Web) Guide Position 67
6.2 Stock (Web) Guide Width Adjustments 67
6.3 Stock Feed 67
6.4 Knife Shear Adjustment 67
7.0 UP RADIN THE PRINTER FIRMWARE 69
7.1 Introduction 9
7.2 Selecting the UPG file 9
7.3 Getting the UPG file 70
7.3.1 Gettin UPG file usin D2Comm 70
7.3.2 Gettin UPG file without usin D2Comm 70
7.4 Performing the Upgrade 71
7.4.1 Unzippin the file 71
7.4.2 Up radin throu h PCMate 72
7.4.3 Up radin throu h USB Flash Drive 75
7.4.4 Up radin throu h the Webserver 75
8.0 ELECTRICAL TROUBLESHOOTIN 79
8.1 Power Up / Sign On / Communications 79

ser’s Manual—SNAP™ 700 Printer
8.2 Stock / Ink Advance 81
8.3 Print 82
8.4 Cut / Stack 84
10.5 Printer Errors 85
9.0 MECHANICAL TROUBLESHOOTIN 91
9.1 Stock 91
9.2 Ink 92
9.3 Print 92
9.4 Knife 92
APPENDICES 93
1. Fuse Configuration 93
2. Ink and Stock Transfer Types 94
3. Printer Specifications 9
4. Instructions for Factory / Field Installation of Top Sensor Assemblies 2000 & 20007
98
Installation Procedure 98
5. Programming the Contrast Sensors 102
Pro rammin the Contrast Sensor 103
Pro rammin the Color Contrast Sensor 104
. Instructions for Factory / Field Installation of High Speed Verifier Assembly 20008F
(Factory) and 20008 (Field) 10
Installation Procedure - Mechanical 106
Installation Procedure - Electrical 108
Installation – Rear Cover 109
7. Warranty Policy 110
Service 111
8. Option Menu System Flowchart 112
ELECTRICAL DRAWIN S 113
Electrical System Schematic 114
Harness Connections 115
MECHANICAL ASSEMBLY DRAWIN S 117

ser’s Manual—SNAP™ 700 Printer
Unwind Assembly – Single Shaft Design (Old) 118
Unwind Assembly – Two Shaft Design (New) 119
Unwind Assembly RFID 3” / 4” – Single Shaft Design (Old) 120
Unwind Assembly RFID 3” / 4” – Two Shaft Design (New) 121
Unwind Motor Assembly 122
Decurler Assembly 123
Web Guide Assembly 124
Sensor Tray Assembly 125
Sensor Tray Assembly RFID 12
Top Print Head Assembly 127
Bottom Print Head Assembly 128
Print Head Assembly 129
Platen Roller Assembly 130
Ink Arbor Assembly 131
Ink Unwind / Rewind Motor(s) Assembly 132
Drive Assembly 133
Knife Assembly 134
Nip Roller Assembly 13
Knife / Drive Motors Assembly 137
Knife / Drive Motors Assembly RFID 138
RFID Reader Assembly 139
Covers Assembly 140
Cooling Fans Assembly 141
Stacker Assembly (Sheet 1 of 2) 142
Stacker Assembly (Sheet 2 of 2) 143
Stacker Parts List 144
Addendum I – Printing and Supplies Handling Procedure 145

ser’s Manual—SNAP™ 700 Printer
Addendum II – Short Feed 147
Short Feed O-Rin Replacement 147
Short Feed Assembly 149
Short Feed Part List 150
Revision Record 152

ser’s Manual—SNAP™ 700 Printer
9
1.0 Introduction
AVERY DENNISON has designed the SNAP
TM
700 printer for simple installation,
easy operation, and dependability. se your printer to produce two-sided,
brand/care labels paper hang tags and self-adhesive stickers for your apparel,
footwear, or other products needing identification. Printing up to a speed of up to
7 inches (178 mm) per second for care labels and 12 inches (305mm) per
second for tags and stickers, (supply dependent) the SNAP 700 printer features
quick change-outs of inks and tapes, multilingual voice prompts, and easy
operating system updates. Finally, the SNAP 700 printer supports various
options including RFID.
The SNAP 700 multiple head printer can have two different head configurations
when ordered. This manual covers both configurations.
This manual guides the printer operator as an easy-to-use, quick-reference
guide. It contains procedures for receiving, handling, set-up, installation,
operation, and maintenance of the SNAP 700 printer.
Please read this section of the manual to familiarize yourself with the printer and
to guide you through the initial receiving and set-up of your new SNAP 700
printer. Throughout this manual, a system of NOTES, CA TIONS, and
WARNINGS identify key information to ensure your personal safety and to proper
printer operation. Please review these carefully.
We also strongly suggest that you watch the 17-minute training video,
which is available on the D2Comm web site. Refer to the documentation
included with the printer for more details.
NOTES call attention to information that is especially
significant to understanding and operating the equipment.
CAUTION notices inform you of actions or situations in
which the printer might be damaged.
WARNIN notices describe situations in which lack of
attention or insufficient equipment knowledge could cause
either personal injury or damage to the printer.
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10 ser’s Manual—SNAP™ 700 Printer
2.0 Installation
2.1 Preparing for the installation
2.1.1 AC Power Line
NOTE: AVERY DENNISON requires that the minimum
electrical service be 10 Amps @ 115VAC or 6 Amps @
230VAC. This will allow you to plug the SNAP 700 printer,
PC, and any additional support or service equipment into
the same service. We highly recommend that the printer
and its accessories be on a dedicated circuit.
The electrical service supplying power to the SNAP 700 printer or to peripheral
equipment connected to the SNAP 700 printer should meet standard electrical
code practices, including proper grounding and neutrals.
2.1.2 Location Considerations
The SNAP 700 printer weighs 60 pounds (27.2 Kg) and requires a table of
sufficient quality and strength to handle this load. The printer requires an area of
approximately 72" wide x 30" deep x 32" high (1.8 m x 76 cm x 81 cm). The host
PC (if used) and any printer options will increase the required area. AVERY
DENNISON recommends using an industrial type worktable. Refer to Figure 1
below.
The SNAP 700 printer is designed for easy operator accessibility to the printer
controls and components. Select your SNAP 700 printer’s location to meet the
following criteria:
1. Physical demands on the operator will dictate proper height of the table
supporting the printer. Ensure the operator has comfortable access to the
printer. Refer to Figure 1.
2. Allow enough space for smooth flow of materials that the operator will
load on the printer as well as space for processing the finished product
from the printer.
3. While AVERY DENNISON has designed the printer to be reasonably
quiet, select an area where repetitious noise from printing and cutting
processes is acceptable.
CAUTION: Each customer must take responsibility to
ensure the workstation created for the SNAP 700 printer
meets the recommended requirements to ensure optimal
operation of the printer.
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ser’s Manual—SNAP™ 700 Printer
11
Figure 1. Recommended Workstation Layout
2.1.3 PC Requirements
Most customers use a personal computer to download information to the SNAP
700 printer. The printer can be connected to any type of computer capable of
sending the AVERY DENNISON Command Language, or PCL.
PCMate Platinum tag and label printing software supports the new virtual control
panel feature when using the SNAP 700 printer. PCMate features higher
communication speeds of the SNAP 700. Finally, it can deliver firmware
upgrades from the Internet.
NOTE: PCMate Platinum requires the following minimum
system:
• IBM
®
PC or Compatible
• Microsoft Windows
®
2000, XP, 7 or later (check for latest version of
Windows)
• At least 256 Megabytes of RAM
• At least 4 Gigabyte of available disk space
• Pentium III or later processor, 800Mhz
• Monitor with 1024 x 768 resolution
• CD ROM drive
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12 ser’s Manual—SNAP™ 700 Printer
• Internet Connection to access software upgrades and remote diagnostics
Refer to your PCMate Platinum user’s manual for proper installation procedures.
2.1.4 User Safety
1. Follow all of the safety requirements and procedures established for your
facility.
2. Turn off the power to the printer before cleaning, servicing, or replacing
any components.
3. You do not have to turn off the power when loading or changing supplies.
CAUTION: The SNAP 700 printer has some pinch points
which have safeguards design in. AVERY DENNISION
strongly recommends that you do not modify or bypass
these safeguards.
CAUTION: Danger of explosion id battery is incorrectly
replaced. Return product to Avery Dennison for proper
replacement and disposal. Call 1 – 800 – 543 – 6650
Warning: There are hazardous moving parts at the
print head station . Keep hair, loose garments, jewelry
and fingers away.
2.2 Receiving
The SNAP 700 printer’s-shipping carton weighs 90 pounds (40.8 Kg The carton
is large and specially made to protect the printer. It may be awkward or difficult to
move by hand to its installation location.
CAUTION: Do not remove the printer from the carton or
unpack in the shipping / receiving department. Move the
carton to the installation location.
1. Move the SNAP 700 printers with a forklift, fork cart or handcart to its
intended location. It is easier and safer to use one of these handling
devices to move the printer. Leaving the printer in the carton while it is
being moved within your facility will help protect it until placed in its new
location.
2. The stacker and any other accessories purchased for the printer may be
shipped separately.
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ser’s Manual—SNAP™ 700 Printer
13
2.3 Unpacking
2.3.1 Removing the printer from the carton
1. Open the carton from the top by removing the banding straps and/or cutting
the taped seam on the top of the carton.
2. Remove top foam-packing layer (see Figure 2A).
Figure 2A – Shipping Carton
CAUTION: Do not discard any of the packing / shipping
material in case you have to move the printer to another
location or return it to AVERY DENNISON for service.
3. The printer has been wrapped with shrink wrap to protect the printer from the
packing material and moisture.
4. It requires 2 people to remove the printer from the carton.
5. Position your hands in the cardboard cutout as above. Carefully lift it out of
the box. Lift the printer from the bottom out of the lower foam packing and
place the printer on the workstation table.
6. Carefully remove the shrink wrap to avoid damaging the printer.
7. Turn the Stock Arbor knob counter-clockwise and remove the protective foam
behind the Stock Arbor.
8. npack the stacker from its box and place it on the workstation table next to
the printer. Refer to Section 2.5.1, Attaching the Stacker.
CAUTION: Lifting the printer from any component other
than case or stacker supports can damage the printer and
cause needless start up delays.
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14 ser’s Manual—SNAP™ 700 Printer
Figure 2B: Lift Locations
2.3.2 Inspection / Inventory Checklist
1. Inspect the printer for any damage that may have occurred from shipping.
2. Check the SNAP 700 printer shipping carton to be sure the following items
are also included with your printer.
 Serial Cable
 A quick-disconnect power cord for 115-Volt printer)
3. If you see obvious damage to the printer, or if any items listed above are
missing, contact AVERY DENNISON for further instructions.
• In the .S.A., call [phone], select option for Customer Service.
• Outside the .S.A., please contact your local AVERY DENNISON supplier.
2.3.3 Downloading Support Documentation
1. Go to www.monarch.averydennison.com/support to download manuals,
videos, software, and firmware upgrades.
2. Find the section marked “Documentation & Printer Status Codes,” select
“Snap 700” from the Select Apparel Model drop-down box, and look in the
appropriate section on the page for the following.
 PCMate Platinum software
 Instructional Video
X
X
X
X
X
X

ser’s Manual—SNAP™ 700 Printer
15
 SNAP 700 printer ser's Manual
2.4 Printer Description
Shown below are the important parts of the SNAP 700 Printer. Please take a
moment to familiarize yourself with the printer.
Figure 3. SNAP 700 Printer
NOTE: Please take some time to become familiar with the
printer’s major components and their functions. Refer to
Figure 3.
• The Stock Unwind Arbor holds the supply roll. By rotating the outer knob
clockwise or counterclockwise, you can adjust the Arbor to accommodate
stocks ranging from ½ inch - 5 inches (12.7 mm - 127 mm) wide. The arbor
auto-centers the stock through the printer. Metal fingers extend to hold the
supply roll in place. This allows back tension which keeps the stock centered
through the printer.
• The Stock (Web) uide guides the stock through the printer and is adjusted
by rotating the black knob.
• The Upper and Lower Print Stations house the print head assemblies.
They have knobs for adjusting print head pressure and print density to control
the print quality.

pper Ink Arbors
Control Panel pper Print Station
Rotary Knife Assembly
Stacker
Lower Ink Arbors
Lower Print Station
Stock (Web) Guide
Stock Arbor

16 ser’s Manual—SNAP™ 700 Printer
• The Upper and Lower Ink Arbors are adjusted using the black knob on the
end of the arbor. To open up and close down the self-center arbor to the ink
cores rotate the knob. Do not over tighten onto the core to hole them in
place. They accommodate ink rolls ranging from 1 inch (25mm) to 5 inches
(127 mm) cores.
• A Rotary Knife Assembly comes with printer. When printing woven tapes,
use a Sonic Knife accessory option that provides ultrasonic cutting and
sealing.
• The Stacker collects the finished, printed labels. You can adjust it to
accommodate a variety of label stocks and short or long labels. Once the
stacker reaches the bottom, the printer will stop, indicate the stacker is full,
and allow you to remove the labels.
• The Control Panel with buttons and LED’s indicate printer status and
information about specific jobs.
WARNIN : This is a class A product. In a domestic environment
this product may cause radio interference in which case the user
may be required to take adequate measures.
2.4.1 Printer Configurations
The Snap 700 comes in 2 configurations:
• 1 over 1 – The Snap 700 1 over 1 features one upper print head over one
lower print head, capable of printing a two sided label.
• 1 over 0 – The Snap 700 1 over 0 features one print head on top only.
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ser’s Manual—SNAP™ 700 Printer
17
2.5 Setting up the Printer
2.5.1 Attaching the Stacker
Figure 4. Rotary Knife and Stacker
The stacker and knife are two separate assemblies that can be installed and/or
replaced easily and quickly. For information on adjusting the stacker, refer to
Section 4.2.
1. Locate the two shafts on the printer below the Auxiliary Feed and Knife
assembly (see Figure 4).
2. Slide the stacker onto the two shafts until the backside of the stacker is
beyond the stock size to be run.
NOTE: Be sure to slide the top of the stacker behind the
Nip Roller stripping plate.
3. With the power off, connect the stacker cable extending from the bottom of
the stacker assembly into the larger connector on the right side of the printer.
Rotating the connector and applying light pressure inward will help engage
the connectors.
NOTE: There is a sleeve on the connector that will snap
when the connector is fully engaged with the mating
connector. The two cables will slide into each other only
when the connectors are properly aligned with each other.
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Platform
Stacker Sensor
Switch
Label Stop
Rotary Knife
Assembly
Shafts
Nip Roller

18 ser’s Manual—SNAP™ 700 Printer
2.5.2 Checking the Main Fuse Configuration
WARNIN : Before powering on the printer, you must
check to be sure the main fuses on the AC power
receptacle are set for the appropriate voltage for your
location (Line voltage of 90-132VAC @ 50-60Hz, single
phase or 180-265VAC @ 50-60Hz, single phase).
The main fuse(s) on the SNAP 700 printers are located inside the AC power
entry receptacle on the backside of the printer (see Figure 5). The AC power
entry has a fuse drawer that holds the fuse(s) and selects the appropriate line
voltage.
1. Look at the line voltage level shown in the window on the back of the printer
(see Figure 1). If the number in the window matches the appropriate voltage
for your location, you can proceed with setting up your printer.
2. If the line voltage does not match the voltage for your location, contact your
local AVERY DENNISON supplier. To change the Fuse Configuration, see
Appendix 1.
• In the .S.A., call [phone].
• Outside the .S.A., please contact your local AVERY DENNISON supplier.
WARNIN : Some printers require internal changes when
switching the line (mains) voltage from 115V to 230V.
Refer to Appendix 1 for instructions. Failure to follow the
instructions may result in damage to the printer.
CAUTION: If the number in the window DOES NOT match
the AC power line intended to be supplied to the printer,
DO NOT plug in the power cord.
WARNIN : Attempting to open the AC power entry with
the AC power cord already inserted will damage the AC
entry.
Figure 5. Right Side of Printer – Rear View
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115V Fuse Line
Volta e Settin

ser’s Manual—SNAP™ 700 Printer
19
2.5.3 Installing the Power Cord
A quick-disconnect power cord is shipped with each 115V printer. The cord for
115V printers will use the standard three-prong plug used in the .S.A.
If a power cord is not supplied with your printer, and your printer is operating at a
rating other than 115V, you will need to obtain a power cord for your voltage
application. The power cord should have an IEC-320-C13 plug on one end and
the appropriate plug for your power receptacle at the other end.
1. Locate the AC power entry receptacle on the backside of the printer just
below the power switch (see Figure 5).
2. Plug the power cord into the AC power entry receptacle.
2.5.4 Installing the PC Interface Cable
If you will be using your SNAP 700 printers with a personal computer, one of the
following computer interface cables is required:
• Null-modem serial cable with Part number 581139 connector
• SB / Serial adapter – Part number 581140
• Ethernet adapter – Part number 05591105
1. Locate the communication cable connectors on the backside of the printer
(see Figure 6).
2. Plug in the serial cable connection to the serial port.
The default serial port configuration is 115,200 baud, no parity, 8 data bits, 1 stop
bit.
Figure 6. Rear View of the Printer
115V Fuse Line Voltage
Power
Switch
AC Connection for Power
Serial Port for Communication to

20 ser’s Manual—SNAP™ 700 Printer
2.5.5 Installing PCMate Platinum Software
The software used to drive the AVERY DENNISON family of printers is covered
in a separate manual. The PCMate Platinum software is a Windows
®
application
used to create formats for the SNAP 700 printer as well as all other AVERY
DENNISON control printers.
The printer is also capable of operating directly from a mainframe when using the
RS232 interface and AVERY DENNISON's command language (PCL).
2.5.6 Attaching the Unwind Assembly
Fi ure 6A: Unwind Assembly Installation
The unwind assembly is shipped detached from the printer to prevent damage
during shipping.
1. The unwind assembly is easily attached by sliding the shaft on the assembly
into the receiving shaft mounted on the printer.
2. Line up the holes in the assembly shaft and receiving shaft and insert
provided Philips head sem screw and tighten.
Receiving
Shaft
Assembly
Shaft
Holes
Philips
Head SEM