Avery Dennison SNAP 700 User manual

User’s Manual—SNAP™ 700 Printer
User’s Manual
SNAP
TM
700 Printer
SNAP
TM
700RFID Printer
Avery Dennison
Information and Brand Management Division
Retail Information Servi es Group
Manual Edition 4.2
1 May 2013
Manual Part Number 621398

User’s Manual—SNAP™ 700 Printer
© opyright 2012 Avery Dennison
All rights reserved.
WARNING
This device complies with Part 15 of the F Rules. Operation is subject to the
following two conditions:
1) this device may not cause harmful interference, and
2) this device must accept any interference that may cause undesired operations.
This lass A digital apparatus meets all requirements of the anadian Interference
ausing Equipment Regulations. et appareil numerique de la classe A respecte
toutes les
exigences du Reglement sur le material
broilleur du anada

User’s Manual—SNAP™ 700 Printer
Table of Contents
1.0 INTRODUCTION 9
2.0 INSTALLATION 10
2.1 Preparing for the installation 10
2.1.1 AC Power Line 10
2.1.2 Location Considerations 10
2.1.3 PC Requirements 11
2.1.4 User Safety 12
2.2 Receiving 12
2.3 Unpacking 13
2.3.1 Removin the printer from the carton 13
2.3.2 Inspection / Inventory Checklist 14
2.4 Printer Description 15
2.5 Setting up the Printer 17
2.5.1 Attachin the Stacker 17
2.5.2 Checkin the Main Fuse Confi uration 18
2.5.3 Installin the Power Cord 19
2.5.4 Installin the PC Interface Cable 19
2.5.5 Installin PCMate Platinum Software 20
2. Printing a Test Label 20
2.6.1 Loadin Supplies 20
2.6.2 Turnin the Printer on 20
2.6.2 Selectin the Test Format 20
2.6.3 Printin the Test Labels 21
3.0 OPERATION 22
3.1 Loading Supplies 22
3.1.1 Installin Ink to the Top Ink Supply Station 22
3.1.2 Installin Ink to the Bottom Ink Supply Station 26
3.1.3 Loadin the Stock 26
3.1.4 Butt Splice 28
3.2 Sending a Print Job to the Printer 28
3.3 Printing Labels 29
3.3.1 The Control Panel 29
3.3.2 Printin 30

User’s Manual—SNAP™ 700 Printer
3.3.2.1 Handlin the Leader 30
3.3.3 Errors 30
3.3.4 End of Day 31
3.3.5 Clearin Print Jobs 31
3.3.6 Usin Pre-Printed Stock 31
3.3.6.1 Selectin the Sensor 33
3.3.6.2 Ali nin the Stock to the Sensor 33
3.3.6.3 Ali nin the Sensor to the Stock 33
3.3.7 Feedin the stock 34
3.4 Option Menu System 34
3.4.1 Runnin Test Patterns 35
3.4.3 Settin / Adjustin Voice Button Volume 37
4.0 MAKING ADJUSTMENTS 39
4.1 Print Head Adjustments 39
4.1.1 Adjustin Print Head Pressure 39
4.1.2 Adjustin Density (Darkness) 40
4.2 Adjusting the Stacker 40
4.2.1 Stacker Position 41
4.2.2 To le Switch 41
4.2.3 Stacker An le 41
4.2.4 Platform 42
4.3 Print and Cut Adjustments 43
4.3.1 Cut Adjust 43
4.3.2 Print Adjust 43
4.4 Printer Features 44
4.4.1 Selectin the Printer Lan ua e 44
4.4.2 Settin the Date and Time 44
4.4.3 Enablin or Disablin the Cutter 44
4.4.4 Selectin the Print Speed 45
4.4.5 Selectin the Fla in Mode 45
4.4.6 Selectin the Sense Mark Type 45
4.4.7 Settin the Default Transfer Type 46
4.4.8 Viewin the Life Counts 46
5.0 MAINTENANCE 47
5.1 Print Head Cleaning and Handling 47
5.1.1 Handlin Techniques 47
5.1.2 Cleanin Procedures 48
5.2 Print Head Replacement 49
5.3 Lubrication 52

User’s Manual—SNAP™ 700 Printer
5.4 Rotary Knife Assembly 52
5.4.1 Removin and Replacin the Knife Assembly 53
5.4.2 Adjust the Knife Home Position 56
5.5 Rubber Roller Replacement 56
6.0 SERVICE ADJUSTMENTS 57
6.1 Stock (Web) Guide Position 57
6.2 Stock (Web) Guide Width Adjustments 57
6.3 Stock Feed 57
6.4 Knife Shear Adjustment 57
7.0 REMOTE CONTROL / DISPLAY MODULE 60
8.0 VIRTUAL CONTROL PANEL 61
8.1 Viewin and Chan in Printer Settin s 62
9.0 UPGRADING THE PRINTER SOFTWARE 63
9.1 Introduction 3
9.2 What is Needed 3
9.3 Getting the UPG file 3
9.3.1 Usin Avery Dennison Online to et the UPG file 63
9.3.2 Orderin the UPG file on CD 63
9.4 Getting Ready to Upgrade the Printer 3
9.5 Performing the Upgrade 4
10.0 ELECTRICAL TROUBLESHOOTING 67
10.1 Power Up / Sign On / Communications 7
10.2 Stock / Ink Advance 9
10.3 Print 70
10.4 Cut / Stack 72
10.5 Printer Errors 73
11.0 MECHANICAL TROUBLESHOOTING 79
11.1 Stock 79
11.2 Ink 80
11.3 Print 80

User’s Manual—SNAP™ 700 Printer
11.4 Knife 80
APPENDICES 83
1. Fuse Configuration 83
2. Ink and Stock Transfer Types 84
3. Printer Specifications 8
4. Instructions for Factory / Field Installation of Top Sensor Assemblies 2000 & 20007
88
Installation Procedure 88
5. Programming the Contrast Sensors 92
Pro rammin the Contrast Sensor 93
Pro rammin the Color Contrast Sensor 94
. Instructions for Factory / Field Installation of High Speed Verifier Assembly 20008F
(Factory) and 20008 (Field) 9
Installation Procedure - Mechanical 96
Installation Procedure - Electrical 98
Installation – Rear Cover 99
7. Warranty Policy 100
Service 101
8. Option Menu System Flowchart 102
ELECTRICAL DRAWINGS 103
Electrical System Schematic 104
Harness Connections 105
MECHANICAL ASSEMBLY DRAWINGS 107
Unwind Assembly 108
Unwind Parts List 109
Unwind Assembly RFID 3” / 4” 110
Unwind Parts List RFID 3” / 4” 111
Decurler Assembly 112
Decurler Parts List 113
Web Guide Assembly 114

User’s Manual—SNAP™ 700 Printer
Web Guide Parts List 115
Sensor Tray Assembly 11
Sensor Tray Parts List 117
Sensor Tray Assembly RFID 118
Sensor Tray RFID Parts List 119
Top Print Head Assembly 120
Top Print Head Parts List 121
Bottom Print Head Assembly 122
Bottom Print Head Parts List 123
Print Head Assembly 124
Print Head Parts List 125
Platen Roller Assembly 12
Platen Roller Parts List 127
Ink Arbor Assembly 128
Ink Arbor Parts List 129
Drive Assembly 130
Drive Parts List 131
Knife Assembly 132
Knife Parts List 133
Nip Roller Assembly 134
Nip Roller Parts List 135
Knife / Drive Motors Assembly 13
Knife / Drive Motors Parts List 137
Knife / Drive Motors Assembly RFID 138
Knife / Drive Motors RFID Parts List 139
Upright Frame Assembly 140

User’s Manual—SNAP™ 700 Printer
Upright Frame Parts List 141
Covers Assembly 142
Covers Parts List 143
Stacker Assembly (Sheet 1 of 2) 144
Stacker Assembly (Sheet 2 of 2) 145
Stacker Parts List 14
Addendum – Printing and Supplies Handling Procedure 147
Addendum II – Short Feed 149
Short Feed O-Rin Replacement 149
Short Feed Assembly Parts List 151
Short Feed Part List 152
Revision Record 154

User’s Manual—SNAP™ 700 Printer 9
1.0 Introdu tion
AVERY DENNISON has designed the SNAP
TM
700 printer for ease of installation,
si ple operation, low cost of ownership, and dependability. The SNAP 700
printer is capable of printing two-sided brand/care labels at a rate of up to 12
inches (305 ) per second. Your SNAP 700 printer allows for quick change-
outs of inks, stock, and label sizes, providing the versatility required to eet
ost brand/care labeling needs. Finally, the SNAP 700 printer supports various
options including RFID.
This anual guides the printer operator as an easy-to-use, quick-reference guide.
It contains procedures for receiving, handling, set-up, installation, operation, and
aintenance of the SNAP 700 printer.
Please read this section of the anual to fa iliarize yourself with the printer and
to guide you through the initial receiving and set-up of your new SNAP 700
printer. Throughout this anual, a syste of NOTES, CAUTIONS, and
WARNINGS identify key infor ation to ensure your personal safety and to
proper printer operation. Please review these carefully.
We also strongly suggest that you watch the 17-minute training video, which is
available on the D2Comm web site. Refer to the documentation included with
the rinter for more details.
NOTES all attention to information that is espe ially
signifi ant to understanding and operating the equipment.
CAUTION noti es inform you of a tions or situations in
whi h the printer might be damaged.
WARNING noti es des ribe situations in whi h la k of
attention or insuffi ient equipment knowledge ould ause
either personal injury or damage to the printer.
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10 User’s Manual—SNAP™ 700 Printer
2.0 Installation
2.1 Preparing for the installation
2.1.1 AC Power Line
NOTE: AVERY DENNISON requires that the minimum
ele tri al servi e be 10 Amps @ 115VAC or 6 Amps @
230VAC. This will allow you to plug the SNAP 700 printer,
PC, and any additional support or servi e equipment into
the same servi e. We highly re ommend that the printer
and its a essories be on a dedi ated ir uit.
The electrical service supplying power to the SNAP 700 printer or to peripheral
equip ent connected to the SNAP 700 printer should eet standard electrical
code practices, including proper grounding and neutrals.
2.1.2 Lo ation Considerations
The SNAP 700 printer weighs 60 pounds (27.2 Kg) and requires a table of
sufficient quality and strength to handle this load. The printer requires an area
of approxi ately 72" wide x 30" deep x 32" high (1.8 x 76 c x 81 c ). The
host PC (if used) and any printer options will increase the required area. AVERY
DENNISON reco ends using an industrial type worktable. Refer to Figure 1
below.
The SNAP 700 printer is designed for easy operator accessibility to the printer
controls and co ponents. Select your SNAP 700 printer’s location to eet the
following criteria:
1. Physical de ands on the operator will dictate proper height of the table
supporting the printer. Ensure the operator has co fortable access to the
printer. Refer to Figure 1.
2. Allow enough space for s ooth flow of aterials that the operator will
load on the printer as well as space for processing the finished product
fro the printer.
3. While AVERY DENNISON has designed the printer to be reasonably
quiet, select an area where repetitious noise fro printing and cutting
processes is acceptable.
CAUTION: Ea h ustomer must take responsibility to
ensure the workstation reated for the SNAP 500 printer
meets the re ommended requirements to ensure optimal
operation of the printer.
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User’s Manual—SNAP™ 700 Printer 11
Figure 1. Recommended Workstation Layout
2.1.3 PC Requirements
Most custo ers use a personal co puter to download infor ation to the SNAP
500 printer. The printer can be connected to any type of co puter capable of
sending the AVERY DENNISON Co and Language, or PCL.
PCMate Platinu tag and label printing software supports the new virtual
control panel feature when using the SNAP 500 printer. PCMate features higher
co unication speeds of the SNAP 500. Finally, it can deliver fir ware
upgrades fro the Internet.
NOTE: PCMate Platinum requires the following minimum
system:
• IBM
®
PC or Co patible
• Microsoft Windows
®
2000, XP, 7 or later (check for latest version of
Windows)
• At least 256 Megabytes of RAM
• At least 4 Gigabyte of available disk space
• Pentiu III or later processor, 800Mhz
• Monitor with 1024 x 768 resolution
• CD ROM drive
• Internet Connection to access software upgrades and re ote diagnostics
Refer to your PCMate Platinu user’s anual for proper installation procedures.
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12 User’s Manual—SNAP™ 700 Printer
2.1.4 User Safety
1. Follow all of the safety require ents and procedures established for your
facility.
2. Turn off the power to the printer before cleaning, servicing, or replacing
any co ponents.
3. You do not have to turn off the power when loading or changing
supplies.
CAUTION: The SNAP 700 printer has some pin h points
whi h have safeguards design in. AVERY DENNISION
strongly re ommends that you do not modify or bypass
these safeguards.
CAUTION: Danger of explosion id battery is in orre tly
repla ed. Return produ t to Avery Dennison for proper
repla ement and disposal. Call 1 – 800 – 543 – 6650
Warning: There are hazardous moving parts at the
print head station . Keep hair, loose garments, jewelry
and fingers away.
2.2 Re eiving
The SNAP 700 printer’s-shipping carton weighs 90 pounds (40.8 Kg The carton is
large and specially ade to protect the printer. It ay be awkward or difficult to
ove by hand to its installation location.
CAUTION: Do not remove the printer from the arton or
unpa k in the shipping / re eiving department. Move the
arton to the installation lo ation.
1. Move the SNAP 700 printers with a forklift, fork cart or handcart to its
intended location. It is easier and safer to use one of these handling
devices to ove the printer. Leaving the printer in the carton while it is
being oved within your facility will help protect it until placed in its
new location.
2. The stacker and any other accessories purchased for the printer ay be
shipped separately.
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User’s Manual—SNAP™ 700 Printer 13
2.3 Unpa king
2.3.1 Removing the printer from the arton
1. Open the carton fro the top by re oving the banding straps and/or cutting
the taped sea on the top of the carton.
2. Re ove top foa -packing layer (see Figure 2A).
Figure 2A – Shipping Carton
CAUTION: Do not dis ard any of the pa king / shipping
material in ase you have to move the printer to another
lo ation or return it to AVERY DENNISON for servi e.
3. The printer has been wrapped with shrink wrap to protect the printer fro
the packing aterial and oisture.
4. It requires 2 people to re ove the printer fro the carton.
5. Position your hands in the cardboard cutout as above. Carefully lift it out of
the box. Lift the printer fro the botto out of the lower foa packing and
place the printer on the workstation table.
6. Carefully re ove the shrink wrap to avoid da aging the printer.
7. Turn the Stock Arbor knob counter-clockwise and re ove the protective
foa behind the Stock Arbor.
8. Unpack the stacker fro its box and place it on the workstation table next to
the printer. Refer to Section 2.5.1, Attaching the Stacker.
CAUTION: Lifting the printer from any omponent other
than ase or sta ker supports an damage the printer and
ause needless start up delays.
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14 User’s Manual—SNAP™ 700 Printer
Figure 2B: Lift Locations
2.3.2 Inspe tion / Inventory Che klist
1. Inspect the printer for any da age that ay have occurred fro shipping.
2. Check the SNAP 700 printer shipping carton to be sure the following ite s
are also included with your printer.
 SNAP 700 printer User's Manual (if ordered separately) ay be
downloaded free fro the web: http://d2co .paxar.co , select
“Tech Support”
 Serial Cable
 A quick-disconnect power cord for 115-Volt printer)
 PCMate Platinu software on CD (shipped with each printer) The
latest version of PCMate Platinu anual ay be downloaded free
fro the web: http://d2co .paxar.co , select “Tech Support”
3. If you see obvious da age to the printer, or if any ite s listed above are
issing, contact AVERY DENNISON for further instructions.
• In the U.S.A., call [phone], select option for Custo er Service.
• Outside the U.S.A., please contact your local AVERY DENNISON supplier.
X
X
X
X
X
X

User’s Manual—SNAP™ 700 Printer 15
2.4 Printer Des ription
Shown below are the i portant parts of the SNAP 700 Printer. Please take a
o ent to fa iliarize yourself with the printer.
Figure 3. SNAP 700 Printer
NOTE: Please take some time to be ome familiar with the
printer’s major omponents and their fun tions. Refer to
Figure 3.
• The Stock Unwind Arbor holds the supply roll. By rotating the outer knob
clockwise or counterclockwise, you can adjust the Arbor to acco odate
stocks ranging fro ½ inch - 5 inches (12.7 - 127 ) wide. The arbor
auto-centers the stock through the printer. Metal fingers extend to hold the
supply roll in place. This allows back tension which keeps the stock centered
through the printer.
• The Stock (Web) Guide guides the stock through the printer and is adjusted
by rotating the black knob.
• The U er and Lower Print Stations house the print head asse blies. They
have knobs for adjusting print head pressure and print density to control the
print quality.
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Upper Ink Arbors
Control Panel Upper Print Station
Rotary Knife
Stacker
Lower Ink Arbors
Lower Print Station
Stock (Web) Guide
Stock Arbor

16 User’s Manual—SNAP™ 700 Printer
• The U er and Lower Ink Arbors are adjusted using the black knob on the
end of the arbor. To open up and close down the self center arbor to the ink
cores rotate the knob. Do not over tighten onto the core to hole the in
place. They acco odate ink rolls ranging fro 1 inch (25 ) to 5 inches
(127 ) cores.
• A Rotary Knife Assembly co es with printer. When printing woven tapes,
use a Sonic Knife accessory option that provides ultrasonic cutting and
sealing.
• The Stacker collects the finished, printed labels. You can adjust it to
acco odate a variety of label stocks and short or long labels. Once the
stacker reaches the botto , the printer will stop, indicate the stacker is full,
and allow you to re ove the labels.
• The Control Panel with buttons and LED’s indicate printer status and
infor ation about specific jobs.
WARNING: This is a lass A produ t. In a domesti environment
this produ t may ause radio interferen e in whi h ase the user
may be required to take adequate measures.
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User’s Manual—SNAP™ 700 Printer 17
2.5 Setting up the Printer
2.5.1 Atta hing the Sta ker
Figure 4. Rotary Knife and Stacker
The stacker and knife are two separate asse blies that can be installed and/or
replaced easily and quickly. For infor ation on adjusting the stacker, refer to
Section 4.2.
1. Locate the two shafts on the printer below the Auxiliary Feed and Knife
asse bly (see Figure 4).
2. Slide the stacker onto the two shafts until the backside of the stacker is
beyond the stock size to be run.
NOTE: Be sure to slide the top of the sta ker behind the
Nip Roller stripping plate.
3. With the power off, connect the stacker cable extending fro the botto of
the stacker asse bly into the larger connector on the right side of the printer.
Rotating the connector and applying light pressure inward will help engage
the connectors.
NOTE: There is a sleeve on the onne tor that will snap
when the onne tor is fully engaged with the mating
onne tor. The two ables will slide into ea h other only
when the onne tors are properly aligned with ea h other.
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Platform
Stacker Sensor
Switch
Label Stop
Rotary Knife
Assembly
Shafts
Nip Roller

18 User’s Manual—SNAP™ 700 Printer
2.5.2 Che king the Main Fuse Configuration
WARNING: Before powering on the printer, you must
he k to be sure the main fuses on the AC power
re epta le are set for the appropriate voltage for your
lo ation (Line voltage of 90-132VAC @ 50-60Hz, single
phase or 180-265VAC @ 50-60Hz, single phase).
The ain fuse(s) on the SNAP 700 printers are located inside the AC power entry
receptacle on the backside of the printer (see Figure 5). The AC power entry has
a fuse drawer that holds the fuse(s) and selects the appropriate line voltage.
1. Look at the line voltage level shown in the window on the back of the printer
(see Figure 1). If the nu ber in the window atches the appropriate voltage
for your location, you can proceed with setting up your printer.
2. If the line voltage does not atch the voltage for your location, contact your
local AVERY DENNISON supplier. To change the Fuse Configuration, see
Appendix 1.
• In the U.S.A., call [phone].
• Outside the U.S.A., please contact your local AVERY DENNISON supplier.
WARNING: Some printers require internal hanges when
swit hing the line (mains) voltage from 115V to 230V.
Refer to Appendix 1 for instru tions. Failure to follow the
instru tions may result in damage to the printer.
CAUTION: If the number in the window DOES NOT mat h
the AC power line intended to be supplied to the printer,
DO NOT plug in the power ord.
WARNING: Attempting to open the AC power entry with
the AC power ord already inserted will damage the AC
entry.
Figure 5. Right Side of Printer – Rear View
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115V Fuse Line
Volta e Settin

User’s Manual—SNAP™ 700 Printer 19
2.5.3 Installing the Power Cord
A quick-disconnect power cord is shipped with each 115V printer. The cord for
115V printers will use the standard three-prong plug used in the U.S.A.
If a power cord is not supplied with your printer, and your printer is operating at
a rating other than 115V, you will need to obtain a power cord for your voltage
application. The power cord should have an IEC-320-C13 plug on one end and
the appropriate plug for your power receptacle at the other end.
1. Locate the AC power entry receptacle on the backside of the printer just
below the power switch (see Figure 5).
2. Plug the power cord into the AC power entry receptacle.
2.5.4 Installing the PC Interfa e Cable
If you will be using your SNAP 700 printers with a personal co puter, one of the
following co puter interface cables is required:
• Null- ode serial cable with Part nu ber 581139 connector
• USB / Serial adapter – Part nu ber 581140
• Ethernet adapter – Part nu ber 05591105
1. Locate the co unication cable connectors on the backside of the printer
(see Figure 6).
2. Plug in the serial cable connection to the serial port.
The default serial port configuration is 115,200 baud, no parity, 8 data bits, 1 stop
bit.
Figure 6. Rear View of the Printer
115V Fuse Line Volta e Settin
Power
Switch
AC Connection for Power Cable
Serial Port for Communication to Printer

20 User’s Manual—SNAP™ 700 Printer
2.5.5 Installing PCMate Platinum Software
The software used to drive the AVERY DENNISON fa ily of printers is covered
in a separate anual. The PCMate Platinu software is a Windows
®
application
used to create for ats for the SNAP 700 printer as well as all other AVERY
DENNISON control printers.
The printer is also capable of operating directly fro a ainfra e when using
the RS232 interface and AVERY DENNISON's co and language (PCL).
2.6 Printing a Test Label
2.6.1 Loading Supplies
Before you can print a test label, the printer ust be loaded with stock and ink.
Refer to section 3.1 for instructions on loading the stock and ink.
2.6.2 Turning the Printer on
1. Turn the power switch on. The power switch is located on the back of the
printer, just above the power cord.
2. The four lights on the Printer Control Panel will co e on for a few seconds, and
then all four lights will start to flash. This indicates that the printer is perfor ing
its internal diagnostic tests. After several seconds, the lights will stop flashing
and the Ready light will co e on. This indicates that the printer is ready.
NOTE: During the power sequen e the knife will y le
ba kwards 1 time to find home and there will be an audible
bell as the printer powers up.
3. If any proble s occur, see sections 10 and 11, Troubleshooting.
2.6.2 Sele ting the Test Format
There are two test for ats built into the printer. These are selected using the
Option Menu Syste . The steps below describe how to select one of the test
for ats. For ore infor ation on the Option Menu Syste , see section 3.4.
When the instru tions say to press a button, press the
button for a short time and release it. When the
instru tions say to press and hold a button, press the
button and hold it down until the printer responds.
When you are in the Option Menu System, you an get out
by pressing and holding the Voi e button until the printer
says “Returning to print mode.”
1. Press and hold the Voice button until the printer says “Press Start for Test
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