Avtech Room Alert 32W User manual

Monitoring Real-Time Temperature, Humidity, Power & More
with Logging, Alerting & Wireless Sensor Monitoring!
Phone
Fax
Webal
401.628.1600
401.628.1601
AVTECH.com
User’s Guide &
Reference Manual
110901.03
Room Alert
™32W

Copyright Information
 Copyright 1988-2011 AVTECH Software Inc.
All Rights Reserved. No part of this book may be used or reproduced for commercial bene t in any form or by any means, or
stored in a database or retrieval system, without prior written permission of AVTECH Software Inc., except in the case of brief
quotations embodied in articles and reviews. Making copies of any part of this book for any purpose other than your individual
use is a violation of United States copyright laws and international treaty provisions. For information or additional copies,
contact AVTECH Software Inc., as directed below. Printed in the United States of America.
Warning and Disclaimer
This publication is shipped as is, without warranty of any kind, either express or implied. While every precaution has been taken
in the preparation of this publication, the publisher and authors assume no responsibility for errors or omissions. Neither is
any liability assumed for damages resulting from the use of the information or instructions contained herein. It is further stated
that the publisher and authors are not responsible for any damage or loss to your data or equipment that may result directly or
indirectly from your use of this publication and the related hardware & software. Nothing on the AVTECH Resource CD or
documentation shall be construed as conferring any license under any of the AVTECH Software (AVTECH) or any third party’s
intellectual property rights, whether by estoppel, implication, or otherwise.
Trademark Acknowledgements
AVTECH, the AVTECH Logo, AVTECH Software, the AVTECH System Manager Character, AVTECH.com, AVTECHSoftware.
com, Environment Alarm, ‘Environment Monitoring Made Easy!’, EnvironmentMonitor.com, ‘IT Environment Monitoring
Made Easy!’, Mini UPS, MUPS, ‘Network-Wide Monitoring Made Easy!’, Device Discovery, Device ManageR, ‘Protect
Your IT Environment... Don’t Wait Until It’s Too Late!’, Room Alert, Room Alert PLUS, Room Alert Relay, Room Alert RPC,
Room Alert Signal Tower, RoomAlert.com, Signal Tower, ‘System Monitoring Made Easy!’, TemPageR, TemPageR.com and
‘Temperature Monitoring Made Easy!’, Wireless Sensor Hub, WiSH, Wireless Sensor Hub & Powered Relay, WiSPR, are
trademarks or registered trademarks of AVTECH Software Inc. Any other trademarks, product or company names mentioned
herein are the property of their respective owners and used strictly for the purpose of identifying compatibility. AVTECH
Software Inc. cannot attest to the accuracy of any other organization’s ownership claim to a trademark and use of any trademark
in this publication should not be regarded as affecting the validity of any trademark or service mark.
Special Thanks
We would like to recognize  eld test participants, our inhouse sales and support staff, and the entire software & hardware
development teams for their contributions and assistance in completing this manual.
Sales, Support & Contact Information
To receive further information or assistance regarding this publication, or any AVTECH product or service, please contact:
Headquarters AVTECH Software Inc. Email [e-mail]
16 Cutler Street, Cutler Mill [e-mail]
Warren, RI 02885-2761 USA [e-mail]
Phone [phone] Web AVTECH.com
Sales 888.220.6700 EnvironmentMonitor.com
RoomAlert.com
Fax [phone] TemPageR.com

ii AVTECH Software Inc.
Room Alert 32W Table of Contents
Table Of Contents
Introduction....................................................................................................................1
What Room Alert 32W Is.........................................................................................................................1
Benets Of Using Room Alert 32W.........................................................................................................2
Installation......................................................................................................................3
Package Contents.....................................................................................................................................3
Room Alert 32W ID Box........................................................................................................................3
Step 1: Install The AVTECH Device ManageR......................................................................................5
Step 2: Install The Room Alert 32W ID Box.........................................................................................6
Step 3: Discovery And Network Settings - Device ManageR................................................................6
Static Only Networks.......................................................................................................................9
Step 4: Connect Included Sensors And Accessories..............................................................................11
Step 5: Check Room Alert 32W Firmware Version...............................................................................12
Conguration And Setup Screens..............................................................................13
Alert Methods........................................................................................................................................13
Email......................................................................................................................................................13
Initial Email Setup.........................................................................................................................14
Testing............................................................................................................................................14
Email-To-SMS.......................................................................................................................................15
SNMP.....................................................................................................................................................15
SNMP Queries (SNMP Get)..........................................................................................................16
SNMP Traps...................................................................................................................................16
Monitoring With Device ManageR........................................................................................................16
Alert Thresholds.....................................................................................................................................17
Internal Temperature Sensor & Humidity Sensors.................................................................................17
Internal Power Sensor............................................................................................................................18
Digital Sensors.......................................................................................................................................18
Switch Sensors.......................................................................................................................................19
Wireless Sensor Hubs.............................................................................................................................19
Analog Sensors.......................................................................................................................................21
Relay Outputs.........................................................................................................................................21
Signal Towers.........................................................................................................................................22
External Sensor Options.............................................................................................23
Digital Temperature Sensor...................................................................................................................23
Digital Outdoor Temperature Sensor.....................................................................................................23
Digital Fluid Temperature Sensor..........................................................................................................23

AVTECH Software Inc. i
Room Alert 32W Table of Contents
. Digital Temperature & Humidity Sensor...............................................................................................23
Power Sensor.........................................................................................................................................23
Mini UPS & Power Sensor.....................................................................................................................24
Flood Sensor w/8´ Cable........................................................................................................................24
Flood Sensor w/24´ Cable......................................................................................................................24
Flood Sensor (Spot)...............................................................................................................................24
Smoke Sensor w/Escape Light...............................................................................................................24
Motion Sensor........................................................................................................................................24
Room Entry Sensor................................................................................................................................24
Sound, Light & Entry Sensor.................................................................................................................25
Panic Button 1........................................................................................................................................25
Panic Button 2........................................................................................................................................25
Powered Wireless Sensor Hub (P-WiSH)..............................................................................................25
Wireless Sensor Hub & Powered Relay (WiSPR).................................................................................25
Dry Contacts.........................................................................................................................................25
Additional Screens And Interfaces.............................................................................26
Network..................................................................................................................................................26
Security...................................................................................................................................................26
Advanced................................................................................................................................................27
Using Trace Outputs..............................................................................................................................28
Help........................................................................................................................................................28
About.....................................................................................................................................................29
Web Interface.........................................................................................................................................30
Advanced Topics..........................................................................................................32
Upgrading Firmware..............................................................................................................................32
Reset Factory Default............................................................................................................................32
Unit Accessible Although Not Discoverable.........................................................................................33
Performing Firmware Recovery.............................................................................................................33

1 AVTECH Software Inc.
Introduction Room Alert 32W
Introduction
What Room Alert 32W Is
Room Alert 32W is the AVTECH Software (AVTECH) solution for ‘Monitoring Real-Time Temperature,
Humidity, Power & More with Logging, Alerting, Automatic Actions & Wireless Sensor Monitoring!’
It is designed specically to monitor almost 100 digital, switch and low voltage sensors that can be
distributed throughout a room, department or building. Room Alert 32W includes built-in sensors for
digital temperature, digital humidity and power with additional external sensors (in the base package)
for room entry and digital temperature. External ports are built-in for direct connection of 8 digital
sensors, 16 switch sensors, 2 external Relay Switches or Light Towers, 2 internal relay outputs, and 2
0-5VDC analog inputs. Wireless sensor monitoring allows the Room Alert 32W to monitor AVTECH’s
Wireless Sensor Hubs (WiSH) and Wireless Sensor Hub & Powered Relays (WiSPR) via a secure
private protocol. A WiSH Sensor is provided with the Room Alert 32W and includes a built-in digital
temperature sensor, 2 digital sensor ports and 1 switch sensor port. Note that Room Alert 32W is NOT
wireless and attaches directly to the network via Ethernet to provide complete security. It can monitor up
to a total of 15 WiSH and/or WiSPRs.
Room Alert 32W monitors in real-time and allows alert notications to be sent via email and email-to-
SMS to devices like computers, phones, pagers and PDAs. Users can set up thresholds for temperature
and humidity that are rising or falling and be assured continued operation even during a power outage
with Room Alert 32W’s built-in Uninterruptible Power Supply (UPS). Status of internal and attached
sensors for power, ood, smoke, air ow, room entry and more, is viewed in real-time through Room
Alert 32W’s web interface and your favorite web browser.
Room Alert 32W is designed to work easily with AVTECH’s Device ManageR (included) software, which
will signicantly enhance the alert notication capabilities to allow notication to individuals, groups,
hierarchies, different people for different sensors/locations, and different people for different times of the
day, etc. With Device ManageR, alert notication methods can be expanded to include email, email-to-
SMS, modem dialout and much more. Additional functionality is available via plugins to shutdown servers,
dial out alert with voice or GSM, and more when issues or events occur across the network.
AVTECH’s Device ManageR software is included FREE and is designed to set up, monitor and manage
unlimited numbers of Room Alert and/or TemPageR units across your network. Device ManageR
allows data logging, advanced alerting, graphing, pings, rmware updating and much more. Because
each Room Alert 32W ID box is SNMP enabled, they can also be easily monitored via SNMP savvy
applications like OpenView, Tivoli, Unicenter, PageR Enterprise, Big Brother, What’s Up Gold, Nagios
and others.
Room Alert 32W is a member of AVTECH’s Room Alert product line. There are several powerful Room
Alert models designed to monitor IT environmental conditions in any type or size computer room, data center
or other facility. All Room Alert models come with a license to run AVTECH’s Device ManageR software.

AVTECH Software Inc. 2
Room Alert 32W Introduction
To learn more about Device ManageR, Room Alert, TemPageR or any AVTECH product, please visit
AVTECH’s primary websites at AVTECH.com, RoomAlert.com and TemPageR.com. To order AVTECH
products, visit EnvironmentMonitor.com or call 888.220.6700 / 401.628.1600. AVTECH products are
available direct, online and through your favorite reseller.
Benets Of Using Room Alert 32W
Know immediately when important or critical temperature and humidity changes and extremes occur
within a computer room, data center or other facility, as well as power loss or other conditions that could
lead to expensive down time, damaged equipment, lost worker productivity or denied server access.
Provide early warnings, allowing staff and management to take actions that can avoid or minimize an
event’s impact on servers, the network, users, insurance, the IT budget and the entire organization.
Give the IT staff and management ‘peace of mind’ by keeping them fully informed of critical IT
environmental changes regardless of where they are, the time of day or day of the week. Temperature
extremes place an enormous stress on computer hardware and are normally caused by failure of the main
air conditioning system or a loss of power. Extremes for even a short time can create major problems.
Room Alert 32W provides dynamic, real-time temperature, humidity, power and room entry monitoring
of the computer room, data center or other facility. Monitoring of wireless connected sensors is possible at
locations up to 5,250 feet away (under perfect conditions) from the Room Alert 32W monitor. Monitoring
of wired switch sensors is possible up to 900 feet away the from Room Alert 32W, a WiSH or WiSPR hub.
Exact distance will vary.
Notication to an unlimited number of individuals or groups, at an unlimited number of temperature
(between -67° to 257° F or -55° to 125° C) and humidity (between 0% to 100% relative humidity)
thresholds (too high or too low), and by notication to each users’ device of choice, is possible when
Room Alert 32W is used with the bundled Device ManageR software.
Room Alert 32W can log sensor data when used with Device ManageR for historical tracking or for
identication of critical times where environment conditions have previously changed to cause problems.
This can be useful for justication of new air conditioning equipment, modication of the data center layout
or justifying changes like the location of primary servers or the data center itself.
Users interested in ‘security monitoring’ with network IP cameras should note that Device ManageR
allows monitoring of all Axis IP cameras located anywhere network-wide. There is no requirement
(limitation) to connect any camera directly to our hardware. Built-in motion sensors on Axis cameras
can trigger alerts and Device ManageR can email the image snapshot to various staff members. Device
ManageR can also email image snapshots from Axis cameras when other alerts have been detected such
as high temperature, ooding, motion, re, room entry and more. Recipients can click on a link within
the Device ManageR alert (if congured) to view live real-time video through the Axis camera. The
combination is very powerful for security conscious organizations and just a sample of how Device
ManageR extends the value of any Room Alert.

3 AVTECH Software Inc.
Installation Room Alert 32W
Installation
The initial installation of the Room Alert 32W can be completed quickly and easily provided the
instructions below are followed with detail and care. Before beginning, please lay out the contents of the
Room Alert 32W package so that the components can all be located and accessed with ease.
NOTE: This manual describes how to properly install and use AVTECH’s Room Alert 32W IT & facilities environment monitor.
Although this manual was written for the Room Alert 32W, it also applies to AVTECH’s non-wireless version the Room
Alert 32E. If you have a Room Alert 32E please follow the instructions below and disregard reference to setting up wireless
components such as installing and con guring the external antenna, WiSHs, WiSPRs and more.
Package Contents
The main components included with the standard (default) Room Alert 32W package include:
• One (1) Room Alert 32W ID Box (with built-in temperature, humidity, main power, UPS & PoE)
• One (1) Ethernet Cable (10’ length, red)
• One (1) AVTECH 5v 1A Power Adapter (110-240v, 50-0Hz)
• One (1) Digital Temperature Sensor
• One (1) Room Entry Switch Sensor
• One (1) Powered Wireless Sensor Hub (P-WiSH)
• One (1) External Antenna w/13´ Cable & Magnetic Mount
• One (1) Room Alert 32W User’s Guide & Reference Manual (you’re reading it now)
• One (1) Set Of Four (4) Rack Mount Bolts & Cage Nuts (Square Plug Adapters)
• One (1) Package Of Literature & Additional Information
NOTE: Some of the components arriving with this package may be individually wrapped and contain additional supporting
components. Please remember to keep these components together as they will be required for proper setup. If you received
additional components (i.e. like additional sensors) that are not mentioned above, instructional material explaining the proper
setup of that component should be included with it. If you cannot  nd the proper instructional materials, check the ‘Support’ and
‘Downloads’ sections of the AVTECH.com website for any appropriate installation or application note that will instruct you on the
proper installation and use of that component. Install those components after the Room Alert 32W setup is completed.
Room Alert 32W ID Box
The graphics below identify the primary components of the Room Alert 32W ID box that are visible on
the front and rear panels. Descriptions are provided for the identi cation of key items.
Front View (shown here without rack mounting brackets)
A B C D E F G
Built-In UPS Power Indicator — This LED indicates the current status of power and the built-in
Uninterruptible Power Supply (UPS) of the Room Alert 32W monitor. If this LED is illuminated
red, this indicates that the Room Alert 32W monitor is running on internal battery backup power. If
illuminated green, this indicates that the Room Alert 32W monitor is running on main or PoE power.
A.

AVTECH Software Inc. 4
Room Alert 32W Installation
Network Port — Attach the Room Alert 32W unit to the network by plugging the Ethernet cable
into this RJ-45 port and then connecting the other end to the network. The left LED below the
‘Network’ port indicates Link status and should light up and remain a solid green or orange color.
The right LED below the ‘Network’ port indicates Activity status and should blink with network
activity on the port. The color of this LED can be green or orange as well. When the device
reboots, the Link LED will turn on and off several times. If the Link LED remains unlit and the
Activity LED is blinking orange, please refer to the ‘Performing Firmware Recovery’ section of
the ‘Advanced Topics’ chapter and follow the instructions there.
External Environment Sensor Channels (digital sensor channels) — Sensors such as AVTECH’s
Digital Temperature Sensor, Digital Outdoor Temperature Sensor, Digital Fluid Temperature
Sensor and Digital Temperature/Humidity Sensor can be connected to these RJ-11 ports.
Wireless Sensor Hub Signal Strength Indicator — These three LEDs indicate the signal
strength of the last WiSH or WiSPR Sensor to communicate with the Room Alert 32W unit.
Signal strength will be indicated by the number of illuminated LEDs. A single lit LED indicates
a low signal strength while three lit LEDs indicates a high signal strength. If low signal strength
is indicated for a speci c WiSH or WiSPR Sensor, then that sensor should be repositioned or
moved to a better location for improved reliability.
PoE, WLAN & GSM Indicators — These three LEDs indicate the current status of Room Alert
32W’s built-in PoE, WLAN and/or GSM modem (coming in future models). If the LED is green,
then the corresponding feature is functioning and in use.
Digital, Switch & Wireless Alarm Indicators — These three LEDs indicate the current alarm
status of sensors connected to each of these three corresponding types of sensor ports or channels.
If the LED is green, then there are currently no sensors in an alarm state for that type of sensor. If
the LED is red, then one or more sensors of that type are in an alarm state and the web interface for
Room Alert 32W should be reviewed for more insight as to speci c alarm conditions.
Signal Tower / Relay Switch Contact Sets — Connect up to two External Light Towers and/or
Relay Switches. Light Tower’s allow for visual and audible alerting when issues or events occur
across the network. AVTECH’s Relay Switch allows external devices to be turned on/off in
response to alarm conditions, and is useful for connecting the Room Alert 32W to other devices
such as alarm panels, security systems, pumps, fans, lights and more.
Back View (shown here without rack mounting brackets)
H I J K L M N
Relay Output — Connect up to two low voltage devices to be turned on/off by the Room Alert
32W as a response to an alarm condition, interactively through Device ManageR, or manually
through the Room Alert 32W’s web browser interface.
B.
C.
D.
E.
F.
G.
H.

5 AVTECH Software Inc.
Installation Room Alert 32W
0-5V Analog Sensor Input — Connect up to two 0-5VDC analog sensor inputs to the set of
sensor contacts for monitoring by Room Alert 32W. Any 0-5V analog sensor device that outputs
a DC voltage of 0-5V can be connected to these sensor contacts.
Antenna RPSMA Connector — Connect the provided wireless antenna to this connector. This
antenna provides enhanced communication with WiSH and WiSPR Sensors. Mounting the antenna
so it has a direct line of sight to WiSH and/or WiSPR Sensors will provide the best results.
NOTE: Please see the ‘WiSH Sensor Best Practices’ Application Note for suggestions on antenna and WiSH placement.
Switch Sensor Contact Sets — Connect any AVTECH switch-based environment sensor to a
set of sensor contacts for monitoring by the Room Alert 32W unit. Any switch sensor device
with a set of voltage-free dry contacts can be attached to a set of sensor contacts. AVTECH offers
switch sensors for monitoring all primary environment conditions. Third party switch sensors can
also be used to monitor for unique applications or special conditions.
Reset Button — Press this button to reboot the Room Alert 32W unit. If the button is pressed
and held for 10 seconds or more, the unit will reset to the factory default settings and reboot.
NOTE: Resetting the Room Alert unit to factory default settings will lose all custom settings previously congured.
Main Power Port — Connect the ‘AVTECH 5v 1A Power Adapter’ to this port to power the
Room Alert 32W unit. Do not use any other power adapter with Room Alert 32W or it could
damage the unit and void the warranty.
On/Off Button — Use this button to turn the Room Alert 32W unit on/off.
IMPORTANT NOTE: DO NOT CONNECT POWER to the Room Alert 32W monitor during the initial setup UNTIL
AFTER you have connected it to your network as described above or it will cause problems automatically assigning
the initial IP address. More on initial setup is explained in the next section.
Step 1: Install AVTECH Device ManageR
Before you can start taking advantage of the monitoring capabilities of your new Room Alert 32W, you
will need to discover it on the network. To accomplish this, AVTECH includes Device ManageR with
your purchase. Device ManageR runs on a Windows platform and can be accessed from anywhere on
the network or across the internet via a web browser.
Device ManageR is used to initially discover the Room Alert 32W monitor, after it is connected to your
network. Device ManageR can then be used as a central management console for monitoring an unlimited
number of Room Alert, TemPageR and Axis Camera devices across your network. It has many additional
features and enhances the monitoring capacity of your Room Alert 32W with advanced alerting, logging,
graphing and more. Optional Plugins are available for automatic corrective actions, reporting and more.
Device ManageR is included FREE with your purchase of any Room Alert or TemPageR monitor and can be
accessed from the ‘Downloads’ section of the AVTECH.com website. Access to new and updated versions
of Device ManageR are only available while annual ‘Maintenance Support & Update Service’ (MSUS) is
active. Install Device ManageR now and we will come back to the discovery process in a later step.
I.
J.
K.
L.
M.
N.

AVTECH Software Inc. 
Room Alert 32W Installation
Step 2: Install The Room Alert 32W ID Box
The Room Alert 32W monitor must be connected in the following order for initial
conguration and discovery on the network to be successful. Locate the Ethernet cable
included with your package and connect one end to the ‘Network’ port on the front of the
Room Alert 32W unit. Connect the other end of the Ethernet cable to an open port on the
hub, switch or router that will give the Room Alert 32W monitor access to your network.
IMPORTANT NOTE: DO NOT CONNECT POWER to the Room Alert 32W monitor during the initial setup UNTIL AFTER you
have connected it to your network as described above or it will cause problems automatically assigning the initial IP address.
If you are using the included Power Over Ethernet (PoE) capability of the Room Alert 32W to power this
device, the Room Alert 32W unit should automatically turn on as soon as it is connected to a PoE enabled
network connection.
If you are not using the built-in PoE capability then locate the ‘AVTECH 5V 1A Power Adapter’ and plug
it into a surge protected power source.
NOTE: The Room Alert 32W monitor can be plugged into a UPS, however this will prevent the built-in power sensor from being
able to detect a main power failure and send an immediate alert when that occurs.
Then, attach the other end of the power adapter to the ‘Power’ port on the Room Alert 32W
monitor only if the Room Alert 32W monitor is already connected to the network. Be sure to
remove the sticker over the ‘Power’ port before attaching the ‘AVTECH 5V 1A Power
Adapter’ to the Room Alert 32W monitor.
Once the network and power connections have been completed in that specic order, verify
that the LED located on the bottom-left side of the network jack lights up indicating power
and network connectivity. If you are using the Room Alert 32W on a PoE enabled network
connection then the PoE LED on the front of the unit should be lit.
NOTE: The Room Alert 32W monitor has a built-in battery backup system (i.e. UPS) that will keep the Room Alert 32W monitor powered
long enough to send alert notications indicating power failure. To enable the battery backup feature, simply push in or depress the red
button next to the power jack.
Step 3: Discovery And Network Settings - Device ManageR
Once the Room Alert 32W monitor has been properly installed according to Step 2 above, you can begin
the discovery process. When using Device ManageR, the Room Alert 32W monitor should be discovered
automatically and populate under the ‘Device Status’ tab on the left hand side of the web interface
within 15 seconds. Automatic discovery is the default method of discovery for Device ManageR and is
accomplished using a UDP broadcast over port 30718.
The Room Alert 32W monitor is set to obtain an IP address automatically using DHCP. If you do not have
DHCP on your network, please go ahead to the ‘Static-Only Networks’ section below. If the Room Alert

7 AVTECH Software Inc.
Installation Room Alert 32W
32W name is displayed as (Unknown) and the IP address is on the 169.254.x.x range, or if the Room Alert
32W is not found, see the ‘Device Not Found Or Invalid IP Address’ subsection below before continuing.
Once the Room Alert 32W monitor is listed or displayed in the ‘Device Status’ section, further actions
can be performed after selecting the desired device. These actions can be performed via the links
displayed below the device name in the ‘Device Status’ section or by the matching ‘Actions’ buttons
displayed to the right of the Room Alert 32W details, on the ‘Sensor Display’ tab. Selecting more than
one unit by holding down the CTRL key while selecting devices will allow you to view multiple devices
at the same time and perform actions on the group of selected devices.
The ‘Set IP Address’ feature is used to con gure a static IP address, Gateway IP address,
Subnet Mask, DNS server IP Address or to set the Room Alert 32W to obtain IP settings
automatically via DHCP. Click the ‘Set IP Address’ and ‘Use DHCP’ check boxes to
con gure the unit and obtain an IP address automatically. To assign static IP settings, enter
the valid IP settings for your network in the ‘IP Address’, ‘Gateway IP Address’,
‘Subnet Mask’ and ‘DNS Server IP Address’. Once you have the settings con gured as
desired, click the ‘Update IP Settings...’ button. You will see a con rmation window
explaining that the unit is rebooting and the updates will be applied.
The ‘Open Web’ feature allows you to quickly navigate to the ‘Status’ page on the
default web browser of the selected Room Alert 32W monitor by clicking the link or
button. The ‘Status’ screen shows the current sensor data and alarm status of each sensor.
The ‘Open Settings’ feature opens the default web browser and
displays the ‘Settings’ screen for the Room Alert 32W web interface.
The ‘Settings’ screen allows con guration for alerts, email, SNMP
and other settings. The Room Alert 32W is a standalone device
that does not require any additional software or equipment to function. However,
you can optionally con gure Email Noti cations and Actions from Device ManageR
which offers important advantages in  exibility and control over alerting which will
signi cantly increase the monitoring power of your Room Alert 32W.

AVTECH Software Inc. 8
Room Alert 32W Installation
NOTE: The Room Alert 32W does not ship with a username or password assigned so you should be able to access the
‘Settings’ screen by leaving the username and password  elds blank and clicking the ‘OK’ button.
The ‘Update Firmware’ feature is used to initiate the  rmware upgrade process using
Device ManageR. Please see the ‘Upgrading Firmware’ section of the ‘Advanced
Topics’ chapter for important instructions on the  rmware update procedure.
The ‘Reset High/Low’ feature is used to clear the current High and
Low historical values for the sensors on the ‘Status’ page of the
Room Alert 32W monitor. These values are normally stored until the
unit reboots, at which time they reset automatically. You can manually reset them if
you wish by clicking the ‘Reset High/Low’ link or button.
The ‘Advanced’ feature is used to perform additional functions which are accessible
via a menu once you click the link or button.
The ‘Export Log Data To CSV’ button allows you
to export the logged data from the Device ManageR
database to comma-delimited CSV format. You can
select from a list of monitors to export data for a single monitor or you can export the
logged data for all devices. You can export all of the logged data by selecting the ‘All Log Data’ radio
button and you also have the option of specifying a date range to export from by selecting the ‘Date
Range’ radio button. When selecting the date range, simply click the calendar button next to the ‘Start:’
header to specify the start date and time and the accompanying calendar button next to the ‘End:’ header
to select the end date and time for the export.
The ‘Reset Log le Data’ button allows logged sensor data for
selected device (s) to be reset or deleted. The log le should be
periodically reset on a regular basis (perhaps monthly, quarterly or
annually) to ensure smooth operation and performance of Device ManageR. We recommend that you
save a copy of the logged data for your own records before resetting or deleting the logged data. Use the
‘Export Log Data To CSV’ feature to save a copy of the logged data. You can reset the log le data on all
devices by selecting the ‘All Devices’ radio button or you can specify a single device to clear log le data
on by selecting the ‘Speci c Device’ radio button and selecting the desired monitor. In addition, you can
reset all of the log le data for the device (s) or opt to delete only data from speci c date ranges. Click the
‘All Log Data’ radio button to clear all of the log data or the ‘Date Range’ radio button to specify a date
range to delete from. When specifying a date range, click the calendar button next to the ‘Start:’ header to
select a start date and time and then click the calendar button next to the ‘End:’ header to select an end date
and time for the delete range. Click the ‘Reset Log le Data’ button to complete the log le reset process.
The ‘Sync Time On Selected Device’ instructs the Room Alert 32W to
synchronize with the time server speci ed in the ‘Time Server IP’
 eld on the ‘Advanced’ tab of the ‘Settings’ page. The time displayed

9 AVTECH Software Inc.
Installation Room Alert 32W
on the Room Alert 32W ‘Status’ page and included in email alert notications can only be updated by
linking with a network time server (NTP) on UDP port 123. If a time server is not available on your
network and access to a time server on the internet is not possible, AVTECH has various help les
available that explain how to congure a computer on the local network to act as a time server for other
devices. Visit AVTECH’s Frequently Asked Questions (FAQs) at the ‘Support’ section of AVTECH.com
to learn more on this and other common questions and issues.
The ‘Block Device IP Address’ allows you to block the IP address assigned
to selected monitors from automatic discovery. If a monitor is blocked in
error, it can always be unblocked by deleting its IP address from the
‘Blacklist’ list in the ‘Settings’ section of Device ManageR.
Static-Only Networks
If the network that the Room Alert 32W monitor will be connected to does not have DHCP enabled,
the Room Alert 32W monitor will default to a 169.254.xxx.xxx IP address. Device ManageR may or
may not be able to discover your unit when it has obtained a 169.254.xxx.xxx IP address, depending
on various network conditions. Follow the steps below to assign an IP address to the Room Alert
32W monitor that will be appropriate for your network.
Click the ‘Advanced Discovery...’ button under the ‘Device Status’ section.
In the Advanced Discovery Options conguration window, click the ‘Set IP Via MAC
Address’ button.
Enter the MAC Address of the monitor in the ‘MAC Address:’ eld. Be sure to use all capital
letters. The MAC address for the Room Alert 32W is listed on the label attached to the bottom of
the hardware unit. If assigning the monitor a static IP, enter the IP address in the ‘IP Address:’ eld.
(You can mark the ‘Use DHCP:’ check box if you would like the monitor to obtain an IP address via
DHCP instead).
NOTE: If the Room Alert 32W monitor is later relocated outside of the current subnet, you will need to reset the IP address in
order to see and work with the Room Alert 32W monitor, at the new network location
If the Room Alert 32W monitor is still not discovered or the IP address is not updated, continue
working through steps 4-6.
Locate a cross-over Ethernet cable, or spare hub or switch and connect it to the computer
being used. Connect the Room Alert 32W directly to the other end of the cross-over Ethernet
cable or to the hub or switch.
Assign a static IP setting to the computer being used. Click the ‘Refresh’ button under the
‘Device Status’ section to force a search by Device ManageR. If the Room Alert 32W is not
discovered, be sure there are no applications on the computer being used that are blocking
trafc sent to or from the Device ManageR software (i.e. software rewalls, anti-virus or
other local security applications, etc).
1.
2.
3.
4.
5.

AVTECH Software Inc. 10
Room Alert 32W Installation
Repeat steps 1-3 above, entering a static IP address in step 3 that has the same rst three octets as
the static IP address assigned to the computer (i.e. IP address of computer: 192.168.2.3, IP address
of Room Alert 32W: 192.168.2.4).
If the IP address of the Room Alert 32W monitor is still not discovered, continue with steps 7-9.
Assign static IP settings to the computer being used that match the IP address of the Room
Alert 32W unit (i.e. IP address of Room Alert 32W: 169.254.10.122, IP address of computer:
169.254.10.123).
Click the ‘Refresh’ button under the ‘Device Status’ section to force a search by Device ManageR
and select the Room Alert 32W monitor when discovered.
Click the ‘Set IP Address’ link displayed under the Room Alert 32W monitor and enter a valid
IP address for the location on the network where the Room Alert 32W monitor will be installed.
If the IP address does not update, access the ‘Settings’ page of the unit by clicking the ‘Open
Settings’ link displayed under the Room Alert 32W monitor and enter the desired IP settings on
the ‘Network’ tab. After doing so, click the ‘Accept Changes’ button at the bottom of the page,
then the ‘Save Settings’ button on the left menu. Allow the Room Alert 32W monitor to reboot
and the updated IP settings to be applied. Then reattach your Room Alert 32W to the network.
NOTE: If the Room Alert 32W monitor is later relocated outside of the current subnet, you will need to reset the IP address on
the unit in order to see and work with the Room Alert 32W monitor, at the new network location.
In the event that the Room Alert 32W is not discovered by Device ManageR, the network may be
blocking UDP broadcast packets on port 30718. Even if the Room Alert 32W obtains a valid IP address,
this can prevent the Room Alert 32W monitor from being discovered by Device ManageR. To resolve
this issue, check the DHCP server for the MAC address listed on the label located on the bottom of the
Room Alert 32W hardware. If you are able to locate the IP address or you know what range the unit has
taken an IP address from, you can manually add the Room Alert 32W. To do so, follow the steps below.
Click the ‘Advanced Discovery...’ button under the ‘Device Status’ section.
In the conguration window that pops up, click the ‘Manually Add Device/s Via IP Address’
button.
In the next window, choose the appropriate radio button. Select ‘Single IP Address’ for an
individual device, then enter the IP address in the ‘IP Address:’ eld. Select the ‘Range Of IP
Addresses’ radio button if you will be adding multiple devices or are adding an unknown IP
address that you know is within the specied range. Enter the beginning IP address of the range in
the ‘Start IP:’ eld and the ending IP address in the ‘End IP:’ eld.
Once you have the desired IP address settings entered, click the ‘Begin Scan’ button. Device
ManageR will begin scanning and attempt to discover any Room Alert, TemPageR or Axis camera
unit within the congured range of IP addresses. When the scan is complete, Device ManageR will
display a list of successfully discovered devices viewable in the ‘Device Status’ section. Click the
‘Close Window’ button to return to the Device ManageR web interface.
6.
7.
8.
9.
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2.
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11 AVTECH Software Inc.
Installation Room Alert 32W
NOTE: Manual discovery occurs over TCP port 30718. Please ensure this port is open and not blocked on your network.
If manual discovery is not possible or if there is not an entry in the DHCP server, follow the
instructions listed under the ‘Static-Only Networks’ subsection above.
If the Room Alert 32W unit is discovered although has a 169.254.xxx.xxx IP address, the Room
Alert 32W unit may not have been connected properly or DHCP assignment may currently be getting
blocked. In either case, follow the instructions listed in the ‘Static-Only Networks’ subsection above.
NOTE: If the above instructions do not allow discovery of the Room Alert 32W monitor, please initiate a Live Chat technical
support request on AVTECH.com or send an email support request to [e-mail]. There are some scenarios that
will call for special procedures which cannot be accomplished with Device ManageR. In these unusual events, you will need the
AVTECH Device Discovery Utility. This utility is also available from the ‘Downloads’ section of our website. In the unlikely event
you  nd yourself in one of the following situations, the AVTECH Device Discovery Utility will be needed to resolve your issue.
These situations would be a case where you cannot discover the Room Alert 32W with Device ManageR using either automatic
or manual discovery, although you need to update the  rmware on the unit or the rare instance where you need to perform a
 rmware recovery on your Room Alert 32W. For more information, please see the Advanced Topics section of this manual.
Step 4: Connect Included Sensors And Accessories
The graphics below identify the connection ports and channels of the Room Alert 32W ID monitor ID box
that are visible on the front and rear panels. Use these to connect the included sensors and accessories.
A
Digital Temperature Sensor — Connect the included AVTECH Digital
Temperature Sensor to one of the External Environment Sensor Channels
shown above (A). The Digital Temperature Sensor provides a real-time digital
temperature reading at the location of the temperature probe. Position the sensor
in the desired location, running the sensor cable back to the Room Alert 32W ID
box. DO NOT remove the red plastic cap from the tip of the sensor.
B C
Wireless Antenna — Connect the included Wireless Antenna to the Antenna RPSMA
Connector (B) to enhance communication between the Room Alert 32W and
WiSH/WiSPR Sensors which can be located up to approximately 250´/350´
A.
B.

AVTECH Software Inc. 12
Room Alert 32W Installation
away respectively. Gently twist on the connector end of the included external antenna cable and
then position the antenna up to 13´ away from Room Alert 32W monitor. Attempt to position the
antenna where it will have the most unobstructed signal access to the WiSH/WiSPR sensors
located elsewhere at your facility.
Room Entry Sensor — Connect the AVTECH Room Entry Sensor to one of the
Switch Sensor Contact Sets 1-16 (C). Position the sensor in the desired location,
typically the frame of a door or window.
Step 5: Check Room Alert 32W Firmware Version
Browse to the ‘Device Status’ section on the left side of the web interface for Device ManageR and
locate your Room Alert 32W monitor. Select it and click the ‘open web’ link button. If your Room
Alert 32W is not discovered due to blocked UDP broadcasts on your network, you can manually add
the Room Alert 32W to the ‘Device Status’ section by its IP address using the ‘Advanced Discovery...’
button or simply type the IP address of the Room Alert 32W unit in the address bar of a web browser.
NOTE: If the ‘Status’ screen does not load sensor data, be sure that a proxy or Microsoft ISA (Internet Security and Acceleration)
server is not blocking trafc to or from the Room Alert 32W monitor.
After the ‘Status’ screen has loaded and is fully displayed, click the ‘Room Alert 32W vX.X.X’ link in
the top right hand corner. If the pop-up that loads says a more current version is available, then follow
the instructions in the ‘Upgrading Firmware’ section of the ‘Advanced Topics’ chapter of this manual
to properly download and install the latest version of the Room Alert 32W rmware. This is important
because network security and performance requirements, as well as operating systems, change over time
and make it necessary to periodically adjust rmware for access, performance and security.
C.

13 AVTECH Software Inc.
Con guration & Setup Screens Room Alert 32W
Con guration And Setup Screens
Alert Methods
The Room Alert 32W monitor can send alert noti cations via email and email-to-SMS using anonymous
SMTP relay. The Room Alert 32W monitor is fully SNMP compliant and can send SNMP Traps and/or
be accessed by any monitoring application that can issue a SNMP Get request.
Email
Email alert noti cations are con gured in the Room Alert 32W web interface on the ‘Email’ tab of the
‘Settings’ screen. Email alert noti cations from the Room Alert 32W monitor are sent using anonymous
SMTP relay. Be sure the mail server being used is con gured to allow this type of connection.

AVTECH Software Inc. 14
Room Alert 32W Conguration And Setup Screens
Initial Email Setup
First, check the ‘Email Enabled’ checkbox and enter the domain name or IP address of the mail
server being used in the ‘Mail Server’ eld on the ‘SMTP Email’ tab. Next, enter an email address in
the ‘Return Address (From)’ eld for an account that resides on the mail server being used. If SMTP
authentication is required, check the ‘Enable Authentication’ checkbox and enter a valid username
and password for the mail server. Finally, enter the email addresses to be alerted when alarms occur
in the ‘Email Addresses’ eld. If more than one email address is entered, use a comma (,) as the
separator. Once all SMTP Email settings are congured, click the ‘Accept Changes’ button then
‘Save Settings’.
NOTE: If a domain name is entered in the ‘Mail Server Address’ eld, the Room Alert 32W unit must be assigned static IP
settings and have a DNS server IP address set.
A number of optional settings are available that control how email is sent and displayed. The ‘Email
Footer Enabled’ checkbox controls whether the email footer with AVTECH contact information is
included in email messages, while the ‘Use SMS’ checkbox will send a shorter email with a reduced
character count. Both of these options allow shorter email messages optimized for mobile devices.
The ‘Display URL’ eld congures the link that is displayed in email messages. This defaults to the
local IP address and port, although can be modied if desired.
Testing
A test email can be sent using the ‘Send Test Email’ button on the ‘SMTP Email’ tab. This button will
automatically save any changes made to the ‘SMTP Email’ tab before sending a test email message.
If the test email is not received, check with the mail server administrator in regards to the current

15 AVTECH Software Inc.
Conguration & Setup Screens Room Alert 32W
SMTP relay settings. If anonymous SMTP relay messages are blocked, a mail server can usually be
congured to allow anonymous SMTP relay messages from the IP address of the Room Alert 32W
monitor.
Email-To-SMS
Email alert notications can be sent via Short Message Service (SMS) to computers, mobile phones,
alphanumeric pagers and PDAs using SMS text messaging in addition to regular email. This functionality
is widely supported by current mobile device service providers and accomplished by sending email to an
email address, formatted in a way dened by the service provider being used for the target mobile device.
For example, Verizon’s email address format for sending an email alert to a mobile device using SMS
text messaging is ‘<10 digit mobile device number>@vtext.com’ with ‘<10 digit mobile device number>’ being
replaced by the area code and phone number of the mobile device without dashes, spaces or a ‘1’ in front
of the area code.
If the specic format for your service provider is unknown, AVTECH provides a database in the
‘Support’ section of the AVTECH.com website that contains the email-to-SMS format for many
available service providers. This is the largest database of this type on the web. However, if your service
provider is not listed, please contact them by phone for the proper format and be sure that the mobile
device being used has text messaging capability enabled. If you learn of a new or changed format, please
email this with your contact information to [e-mail] so we may conrm it and post it
online for the convenience of other users. Thank you in advance.
Popular Email-To-SMS Address Formats
Carrier: Address:
AT&T <10-digit-number>@mms.att.net; <10-digit-number>@txt.att.net;
<10-digit-number>@mobile.att.net
Verizon PCS <10-digit-number>@vtext.com; <10-digit-number>@myvzw.com
T-Mobile <10-digit-number>@tmomail.net; <10-digit-number>@voicestream.net
Sprint PCS <10-digit-number>@messaging.sprintpcs.com
Unicel <10-digit-number>@utext.com
Orange <10-digit-number>@orange.net
* Visit the Downloads Section of the AVTECH.com website for a more complete Email-To-SMS database.
SNMP
The Room Alert 32W monitor is fully SNMP compliant and can be monitored by applications capable
of performing an SNMP Query or Get request. The Room Alert 32W monitor can also be congured to
send SNMP Traps to as many as three separate IP addresses when thresholds are exceeded. If another
application is used to monitor the Room Alert 32W monitor, be sure to obtain the MIB les for the
Room Alert 32W from the ‘Downloads’ section of the AVTECH.com.