Axis AXIS A8207-VE Mk II User manual

AXISA8207-VEMkIINetworkVideoDoorStation
UserManual

AXISA8207-VEMkIINetworkVideoDoorStation
Tableofontents
Solutionoverview...........................................3
Productoverview...........................................4
Installation................................................6
Getstarted................................................7
Findthedeviceonthenetwork....................................7
Openthedevice'swebpage.......................................7
Setanewpasswordfortherootaccount............................7
Securepasswords...............................................7
Verifythatnoonehastamperedwiththermware....................8
Webpageoverview..............................................8
Additionalsettings..........................................9
Changetherootpassword........................................9
SetupdirectSIP(P2P)...........................................9
SetupSIPthroughaserver(PBX)..................................10
Createacontact................................................10
Congurethecallbutton.........................................11
Setupascardreader-networkconnection..........................1 1
Setupascardreader-wiredconnection............................12
Useprotecteddataoncardstoincreasesecurity......................12
UseDTMFtounlockthedoorforavisitor............................13
Transmitlivevideotoamonitor....................................14
Learnmore................................................15
VoiceoverIP(VoIP)..............................................15
Setuprulesforevents...........................................16
Applications....................................................17
Dailyuse..................................................18
Usethekeypad.................................................18
Troubleshooting............................................19
Resettofactorydefaultsettings...................................19
Checkthecurrentrmwareversion.................................19
Upgradethermware............................................19
Technicalissues,cluesandsolutions................................20
Performanceconsiderations.......................................20
Specications..............................................22
Frontpanelindicatorsandcontrols.................................22
LEDindicators..................................................22
SDcardslot....................................................22
Buttons.......................................................22
Connectors....................................................23
Safetyinformation..........................................26
Hazardlevels...................................................26
Othermessagelevels.............................................26
2

AXISA8207-VEMkIINetworkVideoDoorStation
Solutionoverview
Solutionoverview
1Doorstation
2DoorstationcombinedwithAXISA9801
3DoorstationcombinedwithAXISA9161
4Doorstationcombinedwithanaccesscontrolsystem,foreampleAXISA1001orAXISA1601
3

AXISA8207-VEMkIINetworkVideoDoorStation
Productoverview
Productoverview
1Speaker
2Camera
3Callindicatoriconsonpage22
4Cardreaderindicatorstripeonpage22
5Keypad
6Callbuttononpage22
7Cardreadericon
8Microphone
9PIR-sensor
10T-coilicon
4

AXISA8207-VEMkIINetworkVideoDoorStation
Productoverview
1HDMIconnectoronpage23(microHDMI)
2Powerconnectoronpage25
3Networkconnectoronpage23(PoE+)
4Relayconnectoronpage23
5Relayconnectoronpage23
6I/Oconnectoronpage24
7StatusLED
8Controlbuttononpage23
92NVBUS(notused)
10Audioconnectoronpage23
11SDcardslotonpage22(microSD/microSDHC/microSDXC)
12Readerconnectoronpage24
5

AXISA8207-VEMkIINetworkVideoDoorStation
Installation
Installation
Towatchthisvideo,gotothewebversionofthisdocument.
www.ais.com/products/online-manual/62351#t10170588
InstallationvideoforA8207-VEreader.
Towatchthisvideo,gotothewebversionofthisdocument.
www.ais.com/products/online-manual/62351#t10170587
InstallationvideoforA8207-VErelay.
6

AXISA8207-VEMkIINetworkVideoDoorStation
Getstarted
Getstarted
Findthedevieonthenetwork
TondAxisdevicesonthenetworkandassignthemIPaddressesinWindows®,useAXISIPUtilityorAXISDeviceManager.Both
applicationsarefreeandcanbedownloadedfromais.com/support.
FormoreinformationabouthowtondandassignIPaddresses,gotoHowtoassignanIPaddressandaccessyourdevice.
Browsersupport
Youcanusethedevicewiththefollowingbrowsers:
ChromeTMFirefox®EdgeTMSafari®
Windows®recommendedrecommended
macOS®recommendedrecommended
Linux®recommendedrecommended
Otheroperatingsystems*
*TouseAXISOSwebinterfacewithiOS15oriPadOS15,gotoSettings Settings
Settings> > >Safari Safari Safari> > >Advanced Advanced Advanced> > >Eperimental Eperimental EperimentalFeatures Features Featuresanddisable
NSURLSessionWebsocket.
Ifyouneedmoreinformationaboutrecommendedbrowsers,gotoAXISOSPortal.
Openthedevie'swebpage
1.OpenabrowserandentertheIPaddressorhostnameoftheAxisdevice.
IfyoudonotknowtheIPaddress,useAXISIPUtilityorAXISDeviceManagertondthedeviceonthenetwork.
2.Entertheusernameandpassword.Ifyouaccessthedeviceforthersttime,youmustsettherootpassword.SeeSeta
newpasswordfortherootaccountonpage7.
Setanewpasswordfortherootaount
Thedefaultadministratorusernameisroot.There’snodefaultpasswordfortherootaccount.Yousetapasswordtherst
timeyoulogintothedevice.
1.Typeapassword.Followtheinstructionsaboutsecurepasswords.SeeSecurepasswordsonpage7.
2.Retypethepasswordtoconrmthespelling.
3.ClickAdduser.
Important
Ifyoulosethepasswordfortherootaccount,gotoResettofactorydefaultsettingsonpage19andfollowtheinstructions.
Seurepasswords
Important
Axisdevicessendtheinitiallysetpasswordincleartextoverthenetwork.Toprotectyourdeviceaftertherstlogin,set
upasecureandencryptedHTTPSconnectionandthenchangethepassword.
7

AXISA8207-VEMkIINetworkVideoDoorStation
Getstarted
Thedevicepasswordistheprimaryprotectionforyourdataandservices.Axisdevicesdonotimposeapasswordpolicyasthey
maybeusedinvarioustypesofinstallations.
Toprotectyourdatawestronglyrecommendthatyou:
•Useapasswordwithatleast8characters,preferablycreatedbyapasswordgenerator.
•Don’texposethepassword.
•Changethepasswordatarecurringinterval,atleastonceayear.
Verifythatnoonehastamperedwiththermware
TomakesurethatthedevicehasitsoriginalAxisrmware,ortotakefullcontrolofthedeviceafterasecurityattack:
1.Resettofactorydefaultsettings.SeeResettofactorydefaultsettingsonpage19.
Afterthereset,securebootguaranteesthestateofthedevice.
2.Congureandinstallthedevice.
Webpageoverview
Thisvideogivesyouanoverviewofthedeviceinterface.
Towatchthisvideo,gotothewebversionofthisdocument.
www.ais.com/products/online-manual/62351#t10157625
Aisdevicewebinterface
8

AXISA8207-VEMkIINetworkVideoDoorStation
Additionalsettings
Additionalsettings
Thissectionwillcoveralltheimportantcongurationsthataninstallerneedstodotogettheproductupandrunningafter
thehardwareinstallationhasbeencompleted.
Changetherootpassword
1.LogintothedeviceinterfaceandgotoSystemUsers.
2.Fortherootuser,clickUpdateuser.
3.Enteranewpasswordandsave.
SetupdiretSIP(P2P)
VoIP(VoiceoverIP)isagroupoftechnologiesthatenablesvoiceandmultimediacommunicationoverIPnetworks.Formore,
seeVoiceoverIP(VoIP)onpage15.
InthisproductVoIPisenabledthroughtheSIPprotocol.FormoreinformationaboutSIP,seeSessionInitiationProtocol(SIP)on
page15
TherearetwotypesofsetupsforSIP.Peer-to-peerisoneofthem.Usepeer-to-peerwhenthecommunicationisbetweenafewuser
agentswithinthesameIPnetworkandthereisnoneedforextrafeaturesthataPBX-servercouldprovide.Forinformationon
howtosetitup,seePeer-to-peerSIP(P2PSIP)onpage15.
1.GotoSystemSIPSIPsettingsandselectEnableSIP.
2.Toallowthedevicetoreceiveincomingcalls,selectAllowincomingcalls.
NO NO
NOTICE TICE TICE
Whenyouallowincomingcalls,thedeviceacceptscallsfromanydeviceconnectedtothenetwork.Ifthedeviceisaccessible
fromapublicnetworkortheinternet,werecommendyounottoallowincomingcalls.
3.ClickCallhandling.
4.InCallingtimeout,setthenumberofsecondsthatacallwilllastbeforeitendsifthereisnoanswer.
5.Ifyouhaveallowedincomingcalls,setthenumberofsecondsbeforetimeoutforincomingcallsinIncomingcalltimeout.
6.ClickPorts.
7.EntertheSIPportnumberandTLSportnumber.
Note
•SIPport–forSIPsessions.Signallingtrafcthroughthisportisnon-encrypted.Thedefaultportnumberis5060.
•TLSport–forSIPSandTLSsecuredSIPsessions.SignallingtrafcthroughthisportisencryptedwithTransportLayer
Security(TLS).Thedefaultportnumberis5061.
•RTPstartport–EntertheportusedfortherstRTPmediastreaminaSIPcall.Thedefaultstartportformediatransportis
4000.SomerewallsmightblockRTPtrafconcertainportnumbers.Aportnumbermustbebetween1024and65535.
8.ClickNATtraversal.
9.SelecttheprotocolsyouwanttoenableforNATtraversal.
9

AXISA8207-VEMkIINetworkVideoDoorStation
Additionalsettings
Note
UseNATtraversalwhenthedeviceisconnectedtothenetworkfrombehindaNATrouterorarewall.Formoreinformation
see.
10.ClickSave.
SetupSIPthroughaserver(PBX)
VoIP(VoiceoverIP)isagroupoftechnologiesthatenablesvoiceandmultimediacommunicationoverIPnetworks.Formore
information,seeVoiceoverIP(VoIP)onpage15.
Inthisdevice,VoIPisenabledthroughtheSIPprotocol.FormoreinformationaboutSIP,seeSessionInitiationProtocol(SIP)onpage15
TherearetwotypesofsetupsforSIP.APBXserverisoneofthem.UseaPBXserverwhenthecommunicationshouldbebetweenan
innitenumberofuseragentswithinandoutsidetheIPnetwork.Additionalfeaturescouldbeaddedtothesetupdependingonthe
PBXprovider.Formoreinformation,seePrivateBranchEchange(PBX)onpage16.
1.RequestthefollowinginformationfromyourPBXprovider:
-UserID
-Domain
-Password
-AuthenticationID
-CallerID
-Registrar
-RTPstartport
2.GotoSystemSIPSIPaccountsandclick+Account.
3.EnteraNamefortheaccount.
4.SelectRegistered.
5.Selectatransportmode.
6.AddtheaccountinformationfromthePBXprovider.
7.ClickSave.
8.SetuptheSIPsettingsinthesamewayasforpeer-to-peer,seeSetupdirectSIP(P2P)onpage9.UsetheRTPstart
portfromthePBXprovider.
Createaontat
Thisexampleexplainshowtocreateanewcontactinthecontactlist.Beforeyoustart,enableSIPinSystem>SIP.
Tocreateanewcontact:
1.GotoContactlist.
2.Click+Addcontact.
3.Entertherstandlastnameofthecontact.
4.Enterthecontact’sSIPaddress.
10

AXISA8207-VEMkIINetworkVideoDoorStation
Additionalsettings
Note
ForinformationaboutSIPaddresses,seeSessionInitiationProtocol(SIP)onpage15.
5.SelecttheSIPaccounttocallfrom.
6.Choosethecontact’sAvailability.Ifacallisattemptedwhenthecontactisnotavailable,thecalliscanceledunlessa
there’safallbackcontact.
Note
AvailabilityoptionsaredenedinSystem>Events>Schedules.
7.InFallback,selectNone.
Note
Afallbackisacontact,towhomthecallisforwardediftheoriginalcontactdoesnotreply.
8.ClickSave.
Conguretheallbutton
Bydefault,thecallbuttonisconguredtomakeVMS(VideoManagementSystem)calls.Ifyouwanttokeepthisconguration,you
justneedtoaddtheAxisintercomtotheVMS.
Thisexampleexplainshowtosetupthesystemtocallacontactinthecontactlistwhenavisitorpressesthecallbutton.
1.GotoCallbutton.
2.TurnoffMakecallsinthevideomanagementsystem(VMS).
3.UnderRecipients,selectacontact.
Todisablethecallbutton,turnoffEnablecallbutton.
Setupasardreader-networkonnetion
Tousethedoorstationasacardreader,youmustconnectittoadoorcontroller.Thedoorcontrollerstoresallcredentialsand
keepstrackofwhoisallowedthroughthedoor.Inthisexampleweconnectthedevicesoverthenetwork.Wealsomodifythe
allowedcardtypes.
Important
ThenetworkconnectiononlyworkswithAxisdoorcontrollers.Toconnecttoanon-Axisdoorcontroller,youneedto
physicallyconnectthedeviceswithwires.SeeSetupascardreader-wiredconnectiononpage12.
Beforeyoustart
Congurethedoorcontroller’shardware,usingtheWiegandprotocolforthereader.Seethedoorcontroller’susermanualfor
instructions.
Setupthedoorstationasacardreader
1.GotoReaderReaderprotocol.
2.SelecttheVAPIXreaderprotocoltype.
3.Selecttheprotocolforcommunicatingwiththedoorcontroller.
Note
WerecommendturningonVerifycerticateifyou’reusingHTTPS.
11

AXISA8207-VEMkIINetworkVideoDoorStation
Additionalsettings
4.EntertheIPaddressforthedoorcontroller.
5.Enterthecredentialsforthedoorcontroller.
6.ClickConnect.
7.Selecttheentrancereaderfortheappropriatedoor.
8.ClickSave.
Setupasardreader-wiredonnetion
Tousethedoorstationasacardreader,youmustconnectittoadoorcontroller.Thedoorcontrollerstoresallcredentialsandkeeps
trackofwhoisallowedthroughthedoor.Inthisexample,weconnectthedeviceswithwires,weusetheWiegandprotocol,activate
thebeeperanduseoneI/OportfortheLED.Wealsomodifytheallowedcardtypes.
Important
UseI/Oportsthatarenotalreadyinuse.IfyouuseI/Oportsalreadyinuse,anyeventscreatedfortheseportswillstop
working.
Beforeyoustart
•Connectthedoorstationtoadoorcontroller,seeElectricalWiringDrawings.
•Congurethedoorcontroller’shardware,usingtheWiegandprotocolforthereader.Seethedoorcontroller’suser
manualforinstructions.
Setupthedoorstationasacardreader
1.GotoReaderReaderprotocol.
2.SelectWiegand.
3.TurnonBeeper.
4.UnderInputforbeeper,selectI3.
5.InInputsusedforLEDcontrol,select1.
6.UnderInputforLED1,selectI1.
7.Selectwhatcolorstouseforeachstate.
8.UnderKeypressformat,selectFourBit.
9.ClickSave.
10.GotoReaderChiptypesandactivatethechiptypesyouwanttouse.
Note
Youcankeepthedefaultsetofchiptypesbutwerecommendmodifyingthelistaccordingtoyourspecicneeds.
11.ClickAdddatasettospecifythedatasetsforthedifferentchiptypes.
12.ClickSave.
Useproteteddataonardstoinreaseseurity
Toincreasesecurityinyouraccesscontrolsystem,youcanchoosetousesecurecarddatastoredonsometypesofcards.Thedatais
protectedbyasecretkey.Toreadthecarddata,youneedtostorethesecretkeyandotherinformationaboutthecardonthedevice.
1.GotoReaderChiptypes.
12

AXISA8207-VEMkIINetworkVideoDoorStation
Additionalsettings
2.UnderDatasetsforactivechiptypes,selectthechiptypeyouwanttoeditandclickAdddataset.
3.Enterinformationaboutthecarddata.Whatinformationtoenterdependsonthecardtypeandhowthecardswere
enrolled.
4.IfyouusetheOSDPorWiegandprotocols,selectUseasUIDtosendthesecuredataastheUID/CSNinsteadofthe
normalcardUID/CSN.
5.Toonlyallowcardsthatcomplywiththespeciedcarddatatobesenttotheaccesscontroller,selectRequireddata.
Cardsthatdon'tcomplyaresilentlyignoredbythereader.
6.ClickSave.
UseDTMFtounlokthedoorforavisitor
Whenavisitormakesacallfromthedoorstation,thepersonwhoanswerscanusetheDual-ToneMulti-Frequencysignaling(DTMF)
ofhisSIPdevicetounlockthedoor.Thedoorcontrollerunlocksandlocksthedoor.
Thisexampleexplainshowto:
•denetheDTMFsignalinthedoorstation
•setupthedoorstationto:
-requestthedoorcontrollertounlockthedoor,or
-unlockthedoorusingtheinternalrelay.
Youmakeallsettingsinthedoorstation’swebpage.
Beforeyoustart
•AllowSIPcallsfromthedeviceandsetupaSIPaccount.SeeSetupdirectSIP(P2P)onpage9andSetupSIPthrough
aserver(PBX)onpage10.
DenetheDTMFsignalinthedoorstation
1.GotoSystemSIPSIPaccountsandlocatetheSIPaccount.
2.ClickEdit.
3.ClickDTMF.
4.Click+DTMFsequence.
5.IntheSequenceeld,enter"1".
6.IntheDescriptioneld,enter"Unlockdoor".
7.ClickSave.
Setupthedoorstationtounlockthedoorusingtheinternalrelay
1.FollowthestepsunderDenetheDTMFsignalinthedoorstation
2.GotoSystemEventsRulesandaddarule.
3.IntheNameeld,enter"DTMFunlockdoor".
4.Fromthelistofconditions,underCall,selectDTMFandUnlockdoor.
5.Fromthelistofactions,underI/O,selectToggleI/Oonce.
6.Fromthelistofports,selectRelay1.
13

AXISA8207-VEMkIINetworkVideoDoorStation
Additionalsettings
7.ChangeDurationto00:00:07,whichmeansthatthedoorisopenfor7seconds.
8.ClickSave.
Transmitlivevideotoamonitor
YourdevicecantransmitalivevideostreamtoanHDMImonitorwithoutanetworkconnection.Usethemonitortoseewho
isatthedoor.
1.ConnectanexternalmonitortotheHDMIconnector.
2.AdjusttheHDMIsettingsinSystemVideoout.
14

AXISA8207-VEMkIINetworkVideoDoorStation
Learnmore
Learnmore
VoieoverIP(VoIP)
VoiceoverIP(VoIP)isagroupoftechnologiesthatenablesvoicecommunicationandmultimediasessionsoverIPnetworks,suchas
theinternet.Intraditionalphonecalls,analogsignalsaresentthroughcircuittransmissionsoverthePublicSwitchedTelephone
Network(PSTN).InaVoIPcall,analogsignalsareturnedintodigitalsignalstomakeitpossibletosendthemindatapackets
acrosslocalIPnetworksortheinternet.
IntheAxisproduct,VoIPisenabledthroughtheSessionInitiationProtocol(SIP)andDual-ToneMulti-Frequency(DTMF)signaling.
Example
WhenyoupressthecallbuttononanAxisdoorstation,acallisinitiatedtooneormorepredenedrecipients.Whenarecipient
replies,acallisestablished.ThevoiceandvideoistransferredthroughVoIPtechnologies.
SessionInitiationProtool(SIP)
TheSessionInitiationProtocol(SIP)isusedtosetup,maintainandterminateVoIPcalls.Youcanmakecallsbetweentwoormore
parties,calledSIPuseragents.TomakeaSIPcallyoucanuse,forexample,SIPphones,softphonesorSIP-enabledAxisdevices.
TheactualaudioorvideoisexchangedbetweentheSIPuseragentswithatransportprotocol,forexampleRTP(Real-Time
TransportProtocol).
Youcanmakecallsonlocalnetworksusingapeer-to-peersetup,oracrossnetworksusingaPBX.
Peer-to-peerSIP(P2PSIP)
ThemostbasictypeofSIPcommunicationtakesplacedirectlybetweentwoormoreSIPuseragents.Thisiscalledpeer-to-peerSIP
(P2PSIP).Ifittakesplaceonalocalnetwork,allthat’sneededaretheSIPaddressesoftheuseragents.AtypicalSIPaddressinthis
casewouldbesip:<local-ip>
Example
15

AXISA8207-VEMkIINetworkVideoDoorStation
Learnmore
SIP
1UseragentA-doorstation.SIPaddress:sip:192.168.1.101
2UseragentB-SIP-enabledphone.SIPaddress:sip:192.168.1.100
YoucansetuptheAxisdoorstationtocallforexampleaSIP-enabledphoneonthesamenetworkusingapeer-to-peerSIPsetup.
PrivateBranhExhange(PBX)
WhenyoumakeSIPcallsoutsideyourlocalIPnetwork,aPrivateBranchExchange(PBX)canactasacentralhub.Themain
componentofaPBXisaSIPserver,whichisalsoreferredtoasaSIPproxyoraregistrar.APBXworkslikeatraditionalswitchboard,
showingtheclient'scurrentstatusandallowingforexamplecalltransfers,voicemail,andredirections.
ThePBXSIPservercanbesetupasalocalentityoroffsite.Itcanbehostedonanintranetorbyathirdpartyprovider.Whenyou
makeSIPcallsbetweennetworks,callsareroutedthroughasetofPBXs,thatquerythelocationoftheSIPaddresstobereached.
EachSIPuseragentregisterswiththePBX,andcanthenreachtheothersbydialingthecorrectextension.AtypicalSIPaddressin
thiscasewouldbesip:<user>@<domain>orsip:<user>@<registrar-ip>.TheSIPaddressisindependentofitsIP
addressandthePBXmakesthedeviceaccessibleaslongasitisregisteredtothePBX.
Example
SIP
SIP
SIP
1sip:[e-mail]
2sip:[e-mail]
3PBX PBX
PBXsip.company.com
4sip:of[e-mail]
WhenyoupressthecallbuttononanAxisdoorstation,thecallisforwardedthroughoneormorePBXstoaSIPaddresseitheronthe
localIPnetworkorovertheinternet.
16

AXISA8207-VEMkIINetworkVideoDoorStation
Learnmore
Setuprulesforevents
Youcancreaterulestomakeyourdeviceperformanactionwhencertaineventsoccur.Aruleconsistsofconditionsandactions.
Theconditionscanbeusedtotriggertheactions.Forexample,thedevicecanstartarecordingorsendanemailwhenitdetects
motion,orshowanoverlaytextwhilethedeviceisrecording.
Tolearnmore,checkoutourguideGetstartedwithrulesforevents.
Appliations
AXISCameraApplicationPlatform(ACAP)isanopenplatformthatenablesthirdpartiestodevelopanalyticsandotherapplications
forAxisproducts.Tondoutmoreaboutavailableapplications,downloads,trialsandlicenses,gotoais.com/applications.
TondtheusermanualsforAxisapplications,gotohelp.ais.com.
17

AXISA8207-VEMkIINetworkVideoDoorStation
Dailyuse
Dailyuse
Usethekeypad
Iwantto...Action
Callsomeonewhocanletmeintothebuilding.
Press.
Callapersoninthebuilding.
Entertheperson’sspeeddialnumberandpress.
OpenthedoorwithmycardandPIN.TapthecardandenterthePIN.
OpenthedoorwithmyPIN.EnterthePINandpress#.
Openthedoorwithmycard.Tapthecard.
18

AXISA8207-VEMkIINetworkVideoDoorStation
Troubleshooting
Troubleshooting
Resettofatorydefaultsettings
Important
Resettofactorydefaultshouldbeusedwithcaution.Aresettofactorydefaultresetsallsettings,includingtheIPaddress,to
thefactorydefaultvalues.
Toresettheproducttothefactorydefaultsettings:
1.Disconnectpowerfromtheproduct.
2.Pressandholdthecontrolbuttonwhilereconnectingpower.SeeProductoverviewonpage4.
3.Keepthecontrolbuttonpressedfor15–30secondsuntilthestatusLEDindicatorashesamber.
4.Releasethecontrolbutton.TheprocessiscompletewhenthestatusLEDindicatorturnsgreen.Theproducthasbeenreset
tothefactorydefaultsettings.IfnoDHCPserverisavailableonthenetwork,thedefaultIPaddressis192.168.0.90.
5.UsetheinstallationandmanagementsoftwaretoolstoassignanIPaddress,setthepassword,andaccessthedevice.
Theinstallationandmanagementsoftwaretoolsareavailablefromthesupportpagesonais.com/support.
Youcanalsoresetparameterstofactorydefaultthroughthedevice’swebpage.GotoMaintenance>Factorydefaultandclick
Default.
Chektheurrentrmwareversion
Firmwareisthesoftwarethatdeterminesthefunctionalityofnetworkdevices.Whenyoutroubleshootaproblem,werecommend
youtostartbycheckingthecurrentrmwareversion.Thelatestrmwareversionmightcontainacorrectionthatxesyour
particularproblem.
Tocheckthecurrentrmware:
1.Gotothedeviceinterface>Status.
2.SeethermwareversionunderDeviceinfo.
Upgradethermware
Important
Preconguredandcustomizedsettingsaresavedwhenyouupgradethermware(providedthatthefeaturesareavailablein
thenewrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.
Important
Makesurethedeviceremainsconnectedtothepowersourcethroughouttheupgradeprocess.
Note
Whenyouupgradethedevicewiththelatestrmwareintheactivetrack,theproductreceivesthelatestfunctionality
available.Alwaysreadtheupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeyouupgradethe
rmware.Tondthelatestrmwareandthereleasenotes,gotoais.com/support/rmware.
1.Downloadthermwareletoyourcomputer,availablefreeofchargeatais.com/support/rmware.
2.Logintothedeviceasanadministrator.
3.GotoMaintenanceFirmwareupgradeandclickUpgrade.
19

AXISA8207-VEMkIINetworkVideoDoorStation
Troubleshooting
Whentheupgradehasnished,theproductrestartsautomatically.
Tehnialissues,luesandsolutions
Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionatais.com/support.
Problemsupgradingthermware
FirmwareupgradefailureIfthermwareupgradefails,thedevicereloadsthepreviousrmware.Themostcommonreason
isthatthewrongrmwarelehasbeenuploaded.Checkthatthenameofthermwarele
correspondstoyourdeviceandtryagain.
ProblemssettingtheIPaddress
Thedeviceislocatedona
differentsubnet
IftheIPaddressintendedforthedeviceandtheIPaddressofthecomputerusedtoaccessthe
devicearelocatedondifferentsubnets,youcannotsettheIPaddress.Contactyournetwork
administratortoobtainanIPaddress.
TheIPaddressisbeingused
byanotherdevice
DisconnecttheAxisdevicefromthenetwork.Runthepingcommand(inaCommand/DOSwindow,
typepingandtheIPaddressofthedevice):
•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...
thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceonthenetwork.
ObtainanewIPaddressfromthenetworkadministratorandreinstallthedevice.
•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressisavailable
forusewiththeAxisdevice.Checkallcablingandreinstallthedevice.
PossibleIPaddressconict
withanotherdeviceonthe
samesubnet
ThestaticIPaddressintheAxisdeviceisusedbeforetheDHCPserversetsadynamicaddress.
ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanotherdevice,theremay
beproblemsaccessingthedevice.
Thedevicecannotbeaccessedfromabrowser
CannotloginWhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhenattempting
tologin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.
Ifthepasswordfortheuserrootislost,thedevicemustberesettothefactorydefaultsettings.
SeeResettofactorydefaultsettingsonpage19.
TheIPaddresshasbeen
changedbyDHCP
IPaddressesobtainedfromaDHCPserveraredynamicandmaychange.IftheIPaddresshasbeen
changed,useAXISIPUtilityorAXISDeviceManagertolocatethedeviceonthenetwork.Identify
thedeviceusingitsmodelorserialnumber,orbytheDNSname(ifthenamehasbeencongured).
Thedeviceisaccessiblelocallybutnotexternally
Toaccessthedeviceexternally,werecommendusingoneofthefollowingapplicationsforWindows®:
•AXISCompanion:freeofcharge,idealforsmallsystemswithbasicsurveillanceneeds.
•AXISCameraStation:30-daytrialversionfreeofcharge,idealforsmalltomid-sizesystems.
Forinstructionsanddownload,gotoais.com/vms.
Performaneonsiderations
Whensettingupyoursystem,itisimportanttoconsiderhowvarioussettingsandsituationsaffecttheperformance.Somefactors
affecttheamountofbandwidth(thebitrate)required,otherscanaffecttheframerate,andsomeaffectboth.Iftheloadonthe
CPUreachesitsmaximum,thisalsoaffectstheframerate.
Thefollowingfactorsarethemostimportanttoconsider:
20