Axis I8016-LVE User manual

AXISI8016-LVENetworkVideoIntercom
UserManual

AXISI8016-LVENetworkVideoIntercom
TaleofContents
Setupoverview.............................................3
Productoverview...........................................4
..............................................................4
Getstarted................................................5
Findthedeviceonthenetwork....................................5
Accessthedevice...............................................5
Additionalsettings..........................................7
Changetherootpassword........................................7
SetupdirectSIP(P2P)...........................................7
SetupSIPthroughaserver(PX)..................................8
Createanorganization...........................................8
Createacontact................................................8
Congurethecallbutton.........................................9
UseDTMFtounlockthedoorforavisitor............................10
Printacontactlist..............................................11
enetfromIRlightinlow-lightconditionsusingnightmode...........11
Learnmore................................................12
Thephonebook.................................................12
VoiceoverIP(VoIP)..............................................12
Setuprulesandalerts...........................................14
Applications....................................................14
Troubleshooting............................................15
Resettofactorydefaultsettings...................................15
Checkthecurrentrmware.......................................15
Upgradethermware............................................15
Technicalissues,cluesandsolutions................................16
Performanceconsiderations.......................................16
Connectequipment.........................................18
RelaypoweredbyPoE(12V).......................................18
Relaypoweredbyseparatepowersupply............................18
Potential-freerelay..............................................19
12VFail-securelockpoweredbyPoEfromintercom...................20
12VFail-securelockpoweredbyexternalpowersupply.................20
Specications..............................................22
Frontpanelindicatorsandcontrols.................................22
LEDindicators..................................................22
SDcardslot....................................................22
uttons.......................................................22
Connectors....................................................23
Safetyinformation..........................................24
Hazardlevels...................................................24
Othermessagelevels.............................................24
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AXISI8016-LVENetworkVideoIntercom
Setupoverview
Setupoverview
1Intercom
2IntercomcombinedwithAXISA9801
3IntercomcombinedwithAXISA9161
4Intercomcombinedwithareaderandanaccesscontrolsystem,forexamleAXISA1001orAXISA1601
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AXISI8016-LVENetworkVideoIntercom
Productoverview
Productoverview
1Callindicatoriconsonage22
2Camera
3Callbutton
4IRilluminator
5Seaker
6Microhone
7I/Oconnectoronage23
8Controlbuttononage22
9
10StatusLED
11SDcardslotonage22(microSD/microSDHC/microSDXC)
12Networkconnectoronage23
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AXISI8016-LVENetworkVideoIntercom
Getstarted
Getstarted
Findthedeviceonthenetwork
TondAxisdevicesonthenetworkandassignthemIPaddressesinWindows®,useAXISIPUtilityorAXISDeviceManager.oth
applicationsarefreeandcanbedownloadedfromaxis.com/suort.
FormoreinformationabouthowtondandassignIPaddresses,gotoHowtoassignanIPaddressandaccessyourdevice.
Browerupport
Youcanusethedevicewiththefollowingbrowsers:
ChromeTMFirefox®Edge®Safari®
Windows®recommendedxx
macOS®recommendedx
Otheroperatingsystemsxx
Ifyouneedmoreinformationaboutrecommendedbrowsers,gotoaxis.com/browser-suort.
Accethedevice
1.OpenabrowserandentertheIPaddressorhostnameoftheAxisdevice.
IfyoudonotknowtheIPaddress,useAXISIPUtilityorAXISDeviceManagertondthedeviceonthenetwork.
2.Entertheusernameandpassword.Ifyouaccessthedeviceforthersttime,youmustsettherootpassword.SeeSeta
newasswordfortherootaccountonage5.
Verifythatnoonehatamperedwiththermware
TomakesurethatthedevicehasitsoriginalAxisrmware,ortotakefullcontrolofthedeviceafterasecurityattack:
1.Resettofactorydefaultsettings.SeeResettofactorydefaultsettingsonage15.
Afterthereset,securebootguaranteesthestateofthedevice.
2.Congureandinstallthedevice.
Setanewpawordfortherootaccount
Important
Thedefaultadministratorusernameisroot.Ifthepasswordforrootislost,resetthedevicetofactorydefaultsettings.
Towatchthisvideo,gotothewebversionofthisdocument.
www.axis.com/roducts/online-manual/62432
Suortti:Passwordsecurityconrmationcheck
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AXISI8016-LVENetworkVideoIntercom
Getstarted
1.Typeapassword.Followtheinstructionsaboutsecurepasswords.SeeSecureasswordsonage6.
2.Retypethepasswordtoconrmthespelling.
3.ClickSave.Thepasswordhasnowbeencongured.
Securepaword
Important
Axisdevicessendtheinitiallysetpasswordincleartextoverthenetwork.Toprotectyourdeviceaftertherstlogin,set
upasecureandencryptedHTTPSconnectionandthenchangethepassword.
Thedevicepasswordistheprimaryprotectionforyourdataandservices.Axisdevicesdonotimposeapasswordpolicyasthey
maybeusedinvarioustypesofinstallations.
Toprotectyourdatawestronglyrecommendthatyou:
•Useapasswordwithatleast8characters,preferablycreatedbyapasswordgenerator.
•Don’texposethepassword.
•Changethepasswordatarecurringinterval,atleastonceayear.
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AXISI8016-LVENetworkVideoIntercom
Additionalsettings
Additionalsettings
Thissectionwillcoveralltheimportantcongurationsthataninstallerneedstodotogettheproductupandrunningafter
thehardwareinstallationhasbeencompleted.
Changetherootpaword
1.Logintotheproduct’swebpageandgotoSystemUsers.
2.Fortherootuser,clickEdit.
3.Enteranewpasswordandsave.
SetupdirectSIP(P2P)
VoIP(VoiceoverIP)isagroupoftechnologiesthatenablesvoiceandmultimediacommunicationoverIPnetworks.Formore,
seeVoiceoverIP(VoIP)onage12.
InthisproductVoIPisenabledthroughtheSIPprotocol.FormoreinformationaboutSIP,seeSessionInitiationProtocol(SIP)on
age13
TherearetwotypesofsetupsforSIP.Peer-to-peerisoneofthem.Usepeer-to-peerwhenthecommunicationisbetweenafewuser
agentswithinthesameIPnetworkandthereisnoneedforextrafeaturesthataPX-servercouldprovide.Forinformationon
howtosetitup,seePeer-to-eerSIP(P2PSIP)onage13.
1.GotoVoIP>SIPsettingsandselectEnableSIP.
2.InCalltimeout,setthenumberofsecondsthatacallwilllastbeforeitendsifthereisnoanswer.
3.Toallowthedevicetoreceiveincomingcalls,selectAllowincomingcalls.
NO NO
NOTICE TICE TICE
Whenyouallowincomingcalls,thedeviceacceptscallsfromanydeviceconnectedtothenetwork.Ifthedeviceisaccessible
fromapublicnetworkortheinternet,werecommendyoutodisableincomingcalls.
4.Setthenumberofsecondsbeforetimeoutforincomingcalls.
5.ClickSave.
6.InPortsettings,entertheSIPportnumberandSIPTLSportnumber.
Note
•SIPport–forSIPsessions.Signallingtrafcthroughthisportisnon-encrypted.Thedefaultportnumberis5060.
•SIPTLSport–forSIPSandTLSsecuredSIPsessions.SignallingtrafcthroughthisportisencryptedwithTransportLayer
Security(TLS).Thedefaultportnumberis5061.
•RTPstartport–EntertheportusedfortherstRTPmediastreaminaSIPcall.Thedefaultstartportformediatransportis
4000.SomerewallsmightblockRTPtrafconcertainportnumbers.Aportnumbermustbebetween1024and65535.
7.ClickSave.
8.InNATtraversal,selecttheprotocolsyouwanttoenableforNATtraversal.
Note
UseNATtraversalwhenthedeviceisconnectedtothenetworkfrombehindaNATrouterorarewall.Formoreinformation
see.
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AXISI8016-LVENetworkVideoIntercom
Additionalsettings
SetupSIPthroughaerver(PBX)
VoIP(VoiceoverIP)isagroupoftechnologiesthatenablesvoiceandmultimediacommunicationoverIPnetworks.Formore,
seeVoiceoverIP(VoIP)onage12.
InthisproductVoIPisenabledthroughtheSIPprotocol.FormoreinformationaboutSIP,seeSessionInitiationProtocol(SIP)on
age13
TherearetwotypesofsetupsforSIP.APX-serverisoneofthem.UseaPX-serverwhenthecommunicationshouldbebetweenan
innitenumberofuseragentswithinandoutsidetheIPnetwork.Additionalfeaturescouldbeaddedtothesetupdependingonthe
PX-provider.Formoreinformationsee,PrivateBranchExchange(PBX)onage13.
1.RequestthefollowinginformationfromyourPXprovider:
-UserID
-Domain
-Password
-AuthenticationID
-CallerID
-Registrar
-RTPstartport
2.GotoVoIP>SIPaccounts>Createaccount.
3.EnteraNamefortheaccount.
4.SelectRegistrar.
5.Selectatransportmode.
6.AddtheaccountinformationfromthePXprovider.
7.ClickSave.
8.SetuptheSIPsettingsthesamewayasforpeer-to-peer.SeeSetudirectSIP(P2P)onage7formoreinformation.
Createanorganization
Note
Everycontactinthephonebookmustbelongtoanorganization.
1.GotoVoIPPhonebookContacts.
2.ClickNew.
3.Enteranameanddescriptionoftheorganization.
4.ClickSave.
Createacontact
Thisexampleexplainshowtocreateanewcontactinthephonebook.Thiscontact:
•hasaSIPaddress
•belongstoanorganization
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AXISI8016-LVENetworkVideoIntercom
Additionalsettings
•belongstoadepartment
Beforeyoustart
•Createtheorganizationinthephonebook.Tondouthowtocreateit,seeCreateanorganizationonage8.
•EnableSIPinVoIPSIPsettings.
1.GotoVoIPPhonebookContacts.
2.ClickEditnexttothenameoftheorganizationtowhichthecontactbelongs.
3.ClickNew.
4.Entertherstandlastnameofthecontact.
5.Enteranavailablespeeddialnumber.
Note
Thespeeddialnumberisusedtocallthecontactfromtheintercom.Ifyouenteraspeeddialnumberwhichisalready
assignedtoanothercontact,awarningmessageappearsandyoucannotsavethecontact.
6.UnderDepartment,selectNewandenterthenameofthedepartment.
7.InCallinformation,selectSIPaddress.
8.Enterthecontact’sSIPaddress.
Note
ForinformationaboutSIPaddresses,seeSessionInitiationProtocol(SIP)onage13.
9.SelecttheSIPaccounttocallfrom.
10.InFallback,selectNone.
Note
Afallbackisacontact,towhomthecallisforwardediftheoriginalcontactdoesnotreply.
11.ClickSave.
Congurethecallbutton
ydefault,thecallbuttonisconguredtomakeVMS(VideoManagementSystem)calls.Ifyouwanttokeepthisconguration,you
justneedtoaddtheAxisintercomtotheVMS.
Thisexampleexplainshowtosetupthesystemtocallacontactinthephonebookwhenavisitorpressesthecallbutton.
1.GotoVoIPPhonebookCallbuttonandclickAdd.
2.SelectacontactandclickAdd.
3.DeselectVMScall.
4.ClickSave.
Todisablethecallbutton:
De-selectActivatecallbutton,or:
1.Don’taddanyrecipients,orremovealreadyaddedrecipients.
2.DeselectVMScall.
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AXISI8016-LVENetworkVideoIntercom
Additionalsettings
3.ClickSave.
UeDTMFtounlockthedoorforaviitor
Whenavisitormakesacallfromtheintercom,thepersonwhoanswerscanusetheDual-ToneMulti-Frequencysignaling(DTMF)
ofhisSIPdevicetounlockthedoor.Thedoorcontrollerunlocksandlocksthedoor.
Thisexampleexplainshowto:
•denetheDTMFsignalintheintercom
•setuptheintercomto:
-requestthedoorcontrollertounlockthedoor,or
-unlockthedoorusingtheinternalrelay.
Youmakeallsettingsintheintercom’swebpage.
Beforeyoustart
•AllowSIPcallsfromthedeviceandsetupaSIPaccount.SeeSetudirectSIP(P2P)andSetuSIPthroughaserver(PBX).
DenetheDTMFsignalintheintercom
1.GotoVoIPDTMF.
2.ClickthepencilnexttotheSIPaccount.
3.ClickAdd.
4.IntheNameeld,enter"Unlockdoor".
5.IntheSequenceeld,enter"1".
6.ClickApplyandthenOK.
Setuptheintercomtorequestthedoorcontrollertounlockthedoor
1.GotoEvents>Management>ActionrulesandclickAdd.
2.IntheNameeld,enter"DTMFunlockdoor".
3.Fromthelistoftriggers,selectCall,DTMFandUnlockdoor.
4.Fromthelistofactions,selectAxisDoorControl.
5.ClickNewRecipient.
6.EnterthedetailsforthedoorcontrollerandclickOK.
7.ClickRetrievedoorsandselectthedoorfromthelist.
8.UnderDooractions,selectAccessDoor.
9.ClickOK.
Setuptheintercomtounlockthedoorusingtheinternalrelay
1.FollowthestepsunderDenetheDTMFsignalintheintercom
2.GotoEvents>Management>ActionrulesandclickAdd.
3.IntheNameeld,enter"DTMFunlockdoor".
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AXISI8016-LVENetworkVideoIntercom
Additionalsettings
4.Fromthelistoftriggers,selectCall,DTMFandUnlockdoor.
5.Fromthelistofactions,selectOutputPort.
6.Fromthelistofports,selectRelay1(Port4).
7.SelectDuration.
8.SelectGotooppositestateafterandsetitto7seconds,whichmeansthatthedoorisopenfor7seconds.
9.ClickOK.
Printacontactlit
Youcanprintalistofallorsomeofthecontactsinthephonebookwiththeirspeeddialnumbers.Toprintalistofallcontacts:
1.GotoVoIPPhonebookContactsandclickPrintcontactlist.
2.Enteramessage,thatwillbethetitleofthelist.
3.Enterthenameofthebuildingororganizationandtheaddress.
4.Selecttoprintallcontacts.
5.ClickPrint.
BenetfromIRlightinlow-lightconditionuingnightmode
Yourcamerausesvisiblelighttodelivercolorimagesduringtheday.Astheavailablelightdiminishes,youcansetthecamerato
automaticallyshifttonightmode,inwhichthecamerausesbothvisiblelightandnear-infraredlighttodeliverblack-and-white
images.Sincethecamerausesmoreoftheavailablelightitcandeliverbrighter,moredetailed,images.
1.GotoCameraSettingsImageDayandnight,andmakesurethattheIRcutlterissettoAuto.
2.Todetermineatwhatlightlevelyouwantthecameratoshifttonightmode,movetheThresholdslidertowardBright
orDark.
3.Todetermineatwhatlightlevelyouwantthecameratoshifttonightmode,settheDay-nightshiftprioritytoDay,
NightorNone.
4.EnableAllowIRilluminationandSynchronizeIRilluminationtousethecamera’sIRlightwhennightmodeisactivated.
5.IfusinganaccessoryIRilluminator,enableAllowIRilluminationandSynchronizeIRilluminationtouseIRlightwhen
nightmodeisactivated.
Note
Ifyousettheshifttonightmodetooccurwhenit’sbrighter,theimageremainssharperastherewillbelesslow-light
noise.Ifyousettheshifttooccurwhenit’sdarker,theimagecolorsaremaintainedforlonger,buttherewillbemore
imageblurduetolow-lightnoise.
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AXISI8016-LVENetworkVideoIntercom
Learnmore
Learnmore
Thephonebook
Thephonebookconsistsof:
•Organizations–companiesororganizationslocatedinthebuildingwheretheintercomisplaced.
•Contacts–personsbelongingtoanorganizationandsometimesalsoadepartment.Youassignaspeeddialnumbertoeach
contact.Foreachcontactyoucanassignafallback,towhomthecallisforwardediftheoriginalcontactdoesnotanswer.
•Departments–acontactcanbelongtoadepartment.Youcreateadepartmentwhenyoucreateacontact.
•Callgroups–consistsofseveralcontactsorSIPaddresses.Youcallallrecipientsinacallgroupsimultaneously,and
anyrecipientcananswerthecall.
Youcanprintalistofallthecontactsinthephonebooktoplacenexttotheintercom.
Inthephonebookyoucanalsocongurethecallbutton,todecidewherethecallwillgowhenavisitorpressesit.
VoiceoverIP(VoIP)
VoiceoverIP(VoIP)isagroupoftechnologiesthatenablesvoicecommunicationandmultimediasessionsoverIPnetworks,suchas
theinternet.Intraditionalphonecalls,analogsignalsaresentthroughcircuittransmissionsoverthePublicSwitchedTelephone
Network(PSTN).InaVoIPcall,analogsignalsareturnedintodigitalsignalstomakeitpossibletosendthemindatapackets
acrosslocalIPnetworksortheinternet.
IntheAxisproduct,VoIPisenabledthroughtheSessionInitiationProtocol(SIP)andDual-ToneMulti-Frequency(DTMF)signaling.
Example
WhenyoupressthecallbuttononanAxisintercom,acallisinitiatedtooneormorepredenedrecipients.Whenarecipientreplies,
acallisestablished.ThevoiceandvideoistransferredthroughVoIPtechnologies.
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AXISI8016-LVENetworkVideoIntercom
Learnmore
SeionInitiationProtocol(SIP)
TheSessionInitiationProtocol(SIP)isusedtosetup,maintainandterminateVoIPcalls.Youcanmakecallsbetweentwoormore
parties,calledSIPuseragents.TomakeaSIPcallyoucanuse,forexample,SIPphones,softphonesorSIP-enabledAxisdevices.
TheactualaudioorvideoisexchangedbetweentheSIPuseragentswithatransportprotocol,forexampleRTP(Real-Time
TransportProtocol).
Youcanmakecallsonlocalnetworksusingapeer-to-peersetup,oracrossnetworksusingaPX.
Peer-to-peerSIP(P2PSIP)
ThemostbasictypeofSIPcommunicationtakesplacedirectlybetweentwoormoreSIPuseragents.Thisiscalledpeer-to-peerSIP
(P2PSIP).Ifittakesplaceonalocalnetwork,allthat’sneededaretheSIPaddressesoftheuseragents.AtypicalSIPaddressinthis
casewouldbesip:<local-ip>
Example
SIP
1UseragentA-intercom.SIPaddress:si:192.168.1.101
2UseragentB-SIP-enabledhone.SIPaddress:si:192.168.1.100
YoucansetuptheAxisintercomtocallforexampleaSIP-enabledphoneonthesamenetworkusingapeer-to-peerSIPsetup.
PrivateBranchExchange(PBX)
WhenyoumakeSIPcallsoutsideyourlocalIPnetwork,aPrivateranchExchange(PX)canactasacentralhub.Themain
componentofaPXisaSIPserver,whichisalsoreferredtoasaSIPproxyoraregistrar.APXworkslikeatraditionalswitchboard,
showingtheclient'scurrentstatusandallowingforexamplecalltransfers,voicemail,andredirections.
ThePXSIPservercanbesetupasalocalentityoroffsite.Itcanbehostedonanintranetorbyathirdpartyprovider.Whenyou
makeSIPcallsbetweennetworks,callsareroutedthroughasetofPXs,thatquerythelocationoftheSIPaddresstobereached.
EachSIPuseragentregisterswiththePX,andcanthenreachtheothersbydialingthecorrectextension.AtypicalSIPaddressin
thiscasewouldbesip:<user>@<domain>orsip:<user>@<registrar-ip>.TheSIPaddressisindependentofitsIP
addressandthePXmakesthedeviceaccessibleaslongasitisregisteredtothePX.
Example
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AXISI8016-LVENetworkVideoIntercom
Learnmore
SIP
SIP
SIP
1si:[e-mail]
2si:[e-mail]
3PBX PBX
PBXsi.comany.com
4si:of[e-mail]
WhenyoupressthecallbuttononanAxisintercom,thecallisforwardedthroughoneormorePXstoaSIPaddresseitheronthe
localIPnetworkorovertheinternet.
Setupruleandalert
Youcancreaterulestomakeyourdeviceperformanactionwhencertaineventsoccur.Aruleconsistsofconditionsandactions.
Theconditionscanbeusedtotriggertheactions.Forexample,thedevicecanstartarecordingorsendanemailwhenitdetects
motion,orshowanoverlaytextwhilethedeviceisrecording.
Application
AXISCameraApplicationPlatform(ACAP)isanopenplatformthatenablesthirdpartiestodevelopanalyticsandotherapplications
forAxisproducts.Tondoutmoreaboutavailableapplications,downloads,trialsandlicenses,gotoaxis.com/alications.
TondtheusermanualsforAxisapplications,gotoaxis.com.
Towatchthisvideo,gotothewebversionofthisdocument.
www.axis.com/roducts/online-manual/62432
Howtodownloadandinstallanalication
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AXISI8016-LVENetworkVideoIntercom
Trouleshooting
Trouleshooting
Reettofactorydefaultetting
Important
Resettofactorydefaultshouldbeusedwithcaution.Aresettofactorydefaultresetsallsettings,includingtheIPaddress,to
thefactorydefaultvalues.
Toresettheproducttothefactorydefaultsettings:
1.Disconnectpowerfromtheproduct.
2.Pressandholdthecontrolbuttonwhilereconnectingpower.SeeProductoverviewonage4.
3.Keepthecontrolbuttonpressedfor15–30secondsuntilthestatusLEDindicatorashesamber.
4.Releasethecontrolbutton.TheprocessiscompletewhenthestatusLEDindicatorturnsgreen.Theproducthasbeenreset
tothefactorydefaultsettings.IfnoDHCPserverisavailableonthenetwork,thedefaultIPaddressis192.168.0.90
5.UsetheinstallationandmanagementsoftwaretoolstoassignanIPaddress,setthepassword,andaccesstheproduct.
Theinstallationandmanagementsoftwaretoolsareavailablefromthesupportpagesonaxis.com/suort
Itisalsopossibletoresetparameterstofactorydefaultthroughthewebinterface.GotoMaintenanceMaintenanceactionsand
clickRestoretoresettofactorydefaultvaluesbutkeeptheIPaddress,orDefaulttoresetallvaluesincludingtheIPaddress.
Checkthecurrentrmware
Firmwareisthesoftwarethatdeterminesthefunctionalityofnetworkdevices.Oneofyourrstactionswhenyoutroubleshoota
problemshouldbetocheckthecurrentrmwareversion.Thelatestversionmaycontainacorrectionthatxesyourparticular
problem.
Tocheckthecurrentrmware:
1.Inthedevice’swebpage,gotoOverview.
2.ChecktheFirmwareversion.
Upgradethermware
Important
Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providedthatthefeaturesareavailablein
thenewrmware),althoughthisisnotguaranteedbyAxisCommunicationsA.
Important
Makesurethedeviceremainsconnectedtothepowersourcethroughouttheupgradeprocess.
Note
Whenyouupgradethedevicewiththelatestrmware,thedevicereceivesthelatestfunctionalityavailable.Alwaysreadthe
upgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeyouupgradethermware.Tondthelatest
rmwareandthereleasenotes,gotoaxis.com/suort/rmware
1.Downloadthelatestrmwareletoyourcomputer,availablefreeofchargeataxis.com/suort/rmware
2.Logintothedeviceasanadministrator.
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AXISI8016-LVENetworkVideoIntercom
Trouleshooting
3.GotoSystemMaintenanceFirmwareupgradeandfollowtheinstructionsonthepage.Whentheupgradehas
nished,thedevicerestartsautomatically.
Technicaliue,clueandolution
Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/suort.
Problemsupgradingthermware
FirmwareupgradefailureIfthermwareupgradefails,thedevicereloadsthepreviousrmware.Themostcommonreason
isthatthewrongrmwarelehasbeenuploaded.Checkthatthenameofthermwarele
correspondstoyourdeviceandtryagain.
ProblemssettingtheIPaddress
Thedeviceislocatedona
differentsubnet
IftheIPaddressintendedforthedeviceandtheIPaddressofthecomputerusedtoaccessthe
devicearelocatedondifferentsubnets,youcannotsettheIPaddress.Contactyournetwork
administratortoobtainanIPaddress.
TheIPaddressisbeingused
byanotherdevice
DisconnecttheAxisdevicefromthenetwork.Runthepingcommand(inaCommand/DOSwindow,
typepingandtheIPaddressofthedevice):
•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...
thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceonthenetwork.
ObtainanewIPaddressfromthenetworkadministratorandreinstallthedevice.
•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressisavailable
forusewiththeAxisdevice.Checkallcablingandreinstallthedevice.
PossibleIPaddressconict
withanotherdeviceonthe
samesubnet
ThestaticIPaddressintheAxisdeviceisusedbeforetheDHCPserversetsadynamicaddress.
ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanotherdevice,theremay
beproblemsaccessingthedevice.
Thedevicecannotbeaccessedfromabrowser
CannotloginWhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhenattempting
tologin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.
Ifthepasswordfortheuserrootislost,thedevicemustberesettothefactorydefaultsettings.
SeeResettofactorydefaultsettingsonage15.
TheIPaddresshasbeen
changedbyDHCP
IPaddressesobtainedfromaDHCPserveraredynamicandmaychange.IftheIPaddresshasbeen
changed,useAXISIPUtilityorAXISDeviceManagertolocatethedeviceonthenetwork.Identify
thedeviceusingitsmodelorserialnumber,orbytheDNSname(ifthenamehasbeencongured).
Thedeviceisaccessiblelocallybutnotexternally
Toaccessthedeviceexternally,werecommendusingoneofthefollowingapplicationsforWindows®:
•AXISCompanion:freeofcharge,idealforsmallsystemswithbasicsurveillanceneeds.
•AXISCameraStation:30-daytrialversionfreeofcharge,idealforsmalltomid-sizesystems.
Forinstructionsanddownload,gotoaxis.com/vms.
Performanceconideration
Whensettingupyoursystem,itisimportanttoconsiderhowvarioussettingsandsituationsaffecttheperformance.Somefactors
affecttheamountofbandwidth(thebitrate)required,otherscanaffecttheframerate,andsomeaffectboth.Iftheloadonthe
CPUreachesitsmaximum,thisalsoaffectstheframerate.
Thefollowingfactorsarethemostimportanttoconsider:
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AXISI8016-LVENetworkVideoIntercom
Trouleshooting
•Highimageresolutionorlowercompressionlevelsresultinimagescontainingmoredatawhichinturnaffectsthe
bandwidth.
•AccessbylargenumbersofMotionJPEGorunicastH.264clientsaffectsthebandwidth.
•Simultaneousviewingofdifferentstreams(resolution,compression)bydifferentclientsaffectsbothframerateand
bandwidth.
Useidenticalstreamswhereverpossibletomaintainahighframerate.Streamprolescanbeusedtoensurethat
streamsareidentical.
•AccessingMotionJPEGandH.264videostreamssimultaneouslyaffectsbothframerateandbandwidth.
•Heavyusageofeventsettingsaffectstheproduct’sCPUloadwhichinturnaffectstheframerate.
•UsingHTTPSmayreduceframerate,inparticularifstreamingMotionJPEG.
•Heavynetworkutilizationduetopoorinfrastructureaffectsthebandwidth.
•Viewingonpoorlyperformingclientcomputerslowersperceivedperformanceandaffectsframerate.
•RunningmultipleAXISCameraApplicationPlatform(ACAP)applicationssimultaneouslymayaffecttheframerateand
thegeneralperformance.
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AXISI8016-LVENetworkVideoIntercom
Connectequipment
Connectequipment
RelaypoweredbyPoE(12V)
Wiringdiagram
Conguration
1.Tocheckrelaystate,gotoHardware>I/Oports>Relays.
2.ClickEdit.
3.Dependingonyourlocktype,setNormalstateto:
-Opencircuitforafail-securelock
-Closedcircuitforafail-safelock
4.ClickSave.
Relaypoweredbyeparatepowerupply
Wiringdiagram
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AXISI8016-LVENetworkVideoIntercom
Connectequipment
Conguration
1.Tocheckrelaystate,gotoHardware>I/Oports>Relays.
2.ClickEdit.
3.Dependingonyourlocktype,setNormalstateto:
-Opencircuitforafail-securelock
-Closedcircuitforafail-safelock
4.ClickSave.
Potential-freerelay
Wiringdiagram
Conguration
1.Tocheckrelaystate,gotoHardware>I/Oports>Relays.
2.ClickEdit.
3.Dependingonyourlocktype,setNormalstateto:
-Opencircuitforafail-securelock
-Closedcircuitforafail-safelock
4.ClickSave.
19

AXISI8016-LVENetworkVideoIntercom
Connectequipment
12VFail-ecurelockpoweredbyPoEfromintercom
Wiringdiagram
Conguration
1.Tocheckrelaystate,gotoHardware>I/Oports>Relays.
2.ClickEdit.
3.Dependingonyourlocktype,setNormalstateto:
-Opencircuitforafail-securelock
-Closedcircuitforafail-safelock
4.ClickSave.
12VFail-ecurelockpoweredbyexternalpowerupply
Wiringdiagram
20