Axis S3008 Mk II User manual

AXISS3008MkIIRecorder
Usermanual

AXISS3008MkIIRecorder
Aboutyourdevice
Aboutyourdevice
AXISS3008MkIIRecorderisacompactnetworkvideorecorderwithabuilt-inPoEswitchoreasyinstallation.Thedeviceeaturesa
surveillance-gradeharddrive.ItalsoincludesaUSBportoreasyexportovideoootage.Therecordercomesinthreemodels–
includinga2TB,4TBor8TBharddrive.
HowmanycamerascanIconnecttotherecorder?
UptoeightdevicescanbeconnectedtothePoEswitchotherecorder.
Howmuchpowercantherecordersupplytothecameras?
ThesearethelimitationsorpoweroverEthernet(PoE):
•TherecordercansupplyuptoeightdeviceswithPoE.
•Thetotalamountopoweravailableis124W.
•Eachnetworkportsupportsupto15.4W(PoEClass3)atthePoEport(PSE)and12.95Wonthecameraside(PD).
•TheswitchallocatesPoEpowerbasedonthePoEclassotheconnecteddevice.
Browsersupport
Windows®
•ChromeTM(recommended)
•Fireox®
•Edge®
OSX®
•ChromeTM(recommended)
•Saari®
Other
•ChromeTM
•Fireox®
Tondoutmoreabouthowtousethedevice,seetheManualavailableatDocumentation|AxisCommunications.
Iyouwantmoreinormationaboutrecommendedbrowsers,gotoAxisOSbrowsersupport|AxisCommunications.
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AXISS3008MkIIRecorder
Installation
Installation
Towatchthisvideo,gotothewebversionothisdocument.
help.axis.com/?&piaId=850&section=about-your-device
TheAXISS3008RecorderMkIIisusedwithversion4otheAXISCompanionvideomanagementsotware.
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AXISS3008MkIIRecorder
Getstarted
Getstarted
GetstartedwthAXISCompanon
Note
Internetaccessisrequiredduringthesystemsetup.
Installationoverview:
1.RegisteraMyAxisaccountonpage4
2.Installthehardwareonpage5
3.Installthedesktopapponpage5
4.Createasiteonpage5
5.Installthemobileapponpage6
Resultofsysteminstallation:
•ThermwareisupgradedonallAxisdevices.
•Apasswordissetorthedevices.
•Therecordingsareenabledwithdeaultsettings.
•Theremoteaccessisenabled.
RegsteraMyAxsaccount
RegisteraMyAisaccountataxis.com/my-axis/login.
YoucanmakeyourMyAxisaccountmoresecurebyactivatingmulti-actorauthentication(MFA).MFAisasecuritysystemthat
addsanotherlayerovericationtoensuretheuser’sidentity.
ActivateMFA:
1.LoginwithyourMyAiscredentials.
2.GotoandselectAccountsettings.
3.ClickSecuritysettings
4.Turnon2–Stepverication.
Youareredirectedtoaloginpage.
5.LoginwithyourMyAiscredentials.
MFAisnowactive.
LoginwhenMFAisactive:
1.LogintoyourMyAisaccount.
Anemailissenttoyou.
2.OpentheemailandclickAuthenticate.
Iyoudidn’treceiveanemail,checkiit’sinyourspamolder.Iit’snotthere,contactITsupport.
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AXISS3008MkIIRecorder
Getstarted
Installthehardware
1.Installyourcamerahardware.
2.ConnecttherecordertoyournetworkviatheLANport.
3.Connectthecamerastotherecorder’sintegratedPoEswitchoranexternalPoEswitch.
4.Connectthecomputertothesamenetworkastherecorder.
5.Connectthepowersupplytotherecorder.
Important
Youmustrstconnectthepowercordtotherecorder,andthenconnectthepowercordtothepoweroutlet.
6.Waitaewminutesortherecorderandcamerastobootupbeoreproceeding.
CAUTION
Keeptherecorderinawellventilatedenvironmentandwithplentyoemptyspacearoundtherecordertoavoidoverheating.
Installthedesktopapp
1.Gotoaxis.com/products/axis-companionandclickDownloadtodownloadAXISCompanionversion4orWindows.
2.Openthesetupleandollowthewizard.
3.SigninwithyourMyAxisaccount.
Createaste
Asiteisasinglepointoentrytoasurveillancesolution,orexampleallcamerasinastore.Youcankeeptrackoseveralsites
throughasingleMyAxisaccount.
Note
IyouhaveusedanearlierversionoAXISCompanion,thesitesyoucreatedwillnotappearinthe
listositesinAXISCompanionversion4.Youmightalsohavedevicesthatarenotsupported.See
MigratingfromAXISCompanionClassictoversion4ormoreinormation.
1.StarttheAXISCompaniondesktopapp.
2.SigninwithyourMyAxisaccount.
3.ClickCreatenewsite.
4.Nameyoursiteandenteryourcompanyname.
5.ClickNet.
6.Selectthedevicesyouwanttoaddtoyoursite.
7.ClickNet.
8.Selectstorage.
9.ClickNet.
10.OntheReadytoinstallpage,OfinemodeandUpgradermwareareturnedonbydeault.Youcanturnthemoiyou
donotwanttoaccessoinemodeorupgradeyourdevicestothelatestrmwareversion.
11.ClickInstallandwaitwhileAXISCompanionconguresthedevices.
Thecongurationmaytakeseveralminutes.
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AXISS3008MkIIRecorder
Getstarted
Installthemobleapp
WithAXISCompanionmobileapp,youcanaccessyourdevicesandrecordingsromanywhere.Youcanalsogetnoticationswhen
suspiciouseventsoccur,orwhensomeonecallsromanintercom.
ForAndroid
ClickDownloadorscantheollowingQRCode.
ForiOS
ClickDownloadorscantheollowingQRCode.
OpentheAXISCompanionappandloginwithyourAxiscredentials.
Iyoudon’thaveaMyAxisaccount,youcangotoaxis.com/my-axistoregisteranewaccount.
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AXISS3008MkIIRecorder
Thewebinterace
Thewebinterace
Toreachthedevice’swebinterace,typethedevice’sIPaddressinawebbrowser.
Showorhidethemainmenu.
Accessthereleasenotes.
Accesstheproducthelp.
Changethelanguage.
Setlightthemeordarktheme.
Theusermenucontains:
•Inormationabouttheuserwhoisloggedin.
•Changeaccount:Logoutromthecurrentaccountandlogintoanewaccount.
•Logout:Logoutromthecurrentaccount.
Thecontextmenucontains:
•Analyticsdata:Accepttosharenon-personalbrowserdata.
•Feedback:Shareanyeedbacktohelpusimproveyouruserexperience.
•Legal:Viewinormationaboutcookiesandlicenses.
•About:Viewdeviceinormation,includingrmwareversionandserialnumber.
•Legacydeviceinterface:Changethedevice’swebinteracetothelegacyversion.
Status
Timesyncstatus
ShowsNTPsynchronizationinormation,includingithedeviceisinsyncwithanNTPserverandthetimeremaininguntil
thenextsync.
NTPsettings:ViewandupdatetheNTPsettings.TakesyoutotheDateandtimepagewhereyoucanchangetheNTPsettings.
Ongoingrecordings
Showsongoingrecordingsandtheirdesignatedstoragespace.
Recordings:Viewongoingandlteredrecordingsandtheirsource.Formoreinormation,see
Showsthestoragespacewheretherecordingissaved.
Deviceinfo
Showsthedeviceinormation,includingrmwareversionandserialnumber.
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Thewebinterace
Upgradermware:Upgradethermwareonyourdevice.TakesyoutotheMaintenancepagewhereyoucandoarmware
upgrade.
Connectedclients
Showsthenumberoconnectionsandconnectedclients.
Viewdetails:Viewandupdatethelistotheconnectedclients.ThelistshowsIPaddress,protocol,port,andPID/Process
oeachclient.
Apps
Addapp:Installanewapp.
Findmoreapps:Findmoreappstoinstall.YouwillbetakentoanoverviewpageoAxisapps.
Allowunsignedapps:Turnontoallowinstallationounsignedapps.
Allowroot-privilegedapps:Turnontoallowappswithrootprivilegesullaccesstothedevice.
ViewthesecurityupdatesinAXISOSandACAPapps.
Note
Thedevice’sperormancemightbeaectediyourunseveralappsatthesametime.
Usetheswitchnexttotheappnametostartorstoptheapp.
Open:Accesstheapp’ssettings.Theavailablesettingsdependontheapplication.Someapplicationsdon’thaveanysettings.
Thecontextmenucancontainoneormoreotheollowingoptions:
•Open-sourcelicense:Viewinormationaboutopen-sourcelicensesusedintheapp.
•Applog:Viewalogotheappevents.Thelogishelpulwhenyoucontactsupport.
•Activatelicensewithakey:Itheapprequiresalicense,youneedtoactivateit.Usethisoptioniyourdevice
doesn’thaveinternetaccess.
Iyoudon’thavealicensekey,gotoaxis.com/products/analytics.YouneedalicensecodeandtheAxisproductserial
numbertogeneratealicensekey.
•Activatelicenseautomatically:Itheapprequiresalicense,youneedtoactivateit.Usethisoptioniyourdevicehas
internetaccess.Youneedalicensecodetoactivatethelicense.
•Deactivatethelicense:Deactivatethelicensetoreplaceitwithanotherlicense,orexample,whenyouchangeroma
triallicensetoaulllicense.Iyoudeactivatethelicense,youalsoremoveitromthedevice.
•Settings:Conguretheparameters.
•Delete:Deletetheapppermanentlyromthedevice.Iyoudon’tdeactivatethelicenserst,itremainsactive.
System
Tmeandlocaton
Dateandtime
Thetimeormatdependsonthewebbrowser’slanguagesettings.
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AXISS3008MkIIRecorder
Thewebinterace
Note
Werecommendyousynchronizethedevice’sdateandtimewithanNTPserver.
Synchronization:Selectanoptionorthedevice’sdateandtimesynchronization.
•Automaticdateandtime(manualNTSKEservers):SynchronizewiththesecureNTPkeyestablishmentservers
connectedtotheDHCPserver.
-ManualNTSKEservers:EntertheIPaddressooneortwoNTPservers.WhenyouusetwoNTPservers,
thedevicesynchronizesandadaptsitstimebasedoninputromboth.
•Automaticdateandtime(NTPserversusingDHCP):SynchronizewiththeNTPserversconnectedtotheDHCPserver.
-FallbackNTPservers:EntertheIPaddressooneortwoallbackservers.
•Automaticdateandtime(manualNTPservers):SynchronizewithNTPserversoyourchoice.
-ManualNTPservers:EntertheIPaddressooneortwoNTPservers.WhenyouusetwoNTPservers,the
devicesynchronizesandadaptsitstimebasedoninputromboth.
•Customdateandtime:Manuallysetthedateandtime.ClickGetfromsystemtoetchthedateandtimesettings
onceromyourcomputerormobiledevice.
Timezone:Selectwhichtimezonetouse.Timewillautomaticallyadjusttodaylightsavingtimeandstandardtime.
Note
Thesystemusesthedateandtimesettingsinallrecordings,logs,andsystemsettings.
Network
IPv4
AssignIPv4automatically:SelecttoletthenetworkrouterassignanIPaddresstothedeviceautomatically.Werecommend
automaticIP(DHCP)ormostnetworks.
IPaddress:EnterauniqueIPaddressorthedevice.StaticIPaddressescanbeassignedatrandomwithinisolatednetworks,
providedthateachaddressisunique.Toavoidconicts,werecommendyoucontactyournetworkadministratorbeoreyou
assignastaticIPaddress.
Subnetmask:Enterthesubnetmasktodenewhataddressesareinsidethelocalareanetwork.Anyaddressoutsidethelocal
areanetworkgoesthroughtherouter.
Router:EntertheIPaddressothedeaultrouter(gateway)usedtoconnectdevicesthatareattachedtodierentnetworksand
networksegments.
FallbacktostaticIPaddressifDHCPisn’tavailable:SelectiyouwanttoaddastaticIPaddresstouseasallbackiDHCP
isunavailableandcan’tassignanIPaddressautomatically.
Note
IDHCPisn’tavailableandthedeviceusesastaticaddressallback,thestaticaddressisconguredwithalimitedscope.
IPv6
AssignIPv6automatically:SelecttoturnonIPv6andtoletthenetworkrouterassignanIPaddresstothedeviceautomatically.
Hostname
Assignhostnameautomatically:Selecttoletthenetworkrouterassignahostnametothedeviceautomatically.
Hostname:Enterthehostnamemanuallytouseasanalternativewayoaccessingthedevice.Theserverreportandsystemlog
usethehostname.AllowedcharactersareA–Z,a–z,0–9and-.
DNSservers
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Thewebinterace
AssignDNSautomatically:SelecttolettheDHCPserverassignsearchdomainsandDNSserveraddressestothedevice
automatically.WerecommendautomaticDNS(DHCP)ormostnetworks.
Searchdomains:Whenyouuseahostnamethatisnotullyqualied,clickAddsearchdomainandenteradomaininwhichto
searchorthehostnamethedeviceuses.
DNSservers:ClickAddDNSserverandentertheIPaddressotheDNSserver.ThisprovidesthetranslationohostnamestoIP
addressesonyournetwork.
Networkdiscoveryprotocols
Bonjour®:Turnontoallowautomaticdiscoveryonthenetwork.
Bonjourname:Enterariendlynametobevisibleonthenetwork.ThedeaultnameisthedevicenameandMACaddress.
UPnP®:Turnontoallowautomaticdiscoveryonthenetwork.
UPnPname:Enterariendlynametobevisibleonthenetwork.ThedeaultnameisthedevicenameandMACaddress.
WS-Discovery:Turnontoallowautomaticdiscoveryonthenetwork.
One-clickcloudconnection
One-clickcloudconnection(O3C)togetherwithanO3Cserviceprovideseasyandsecureinternetaccesstoliveandrecordedvideo
romanylocation.Formoreinormation,seeaxis.com/end-to-end-solutions/hosted-services.
AllowO3C:
•One-click:Thisisthedeaultsetting.PressandholdthecontrolbuttononthedevicetoconnecttoanO3Cservice
overtheinternet.YouneedtoregisterthedevicewiththeO3Cservicewithin24hoursateryoupressthecontrol
button.Otherwise,thedevicedisconnectsromtheO3Cservice.Onceyouregisterthedevice,Alwaysisenabledand
thedevicestaysconnectedtotheO3Cservice.
•Always:ThedeviceconstantlyattemptstoconnecttoanO3Cserviceovertheinternet.Onceyouregisterthedevice,
itstaysconnectedtotheO3Cservice.Usethisoptionithecontrolbuttononthedeviceisoutoreach.
•No:DisablestheO3Cservice.
Proysettings:Ineeded,entertheproxysettingstoconnecttotheproxyserver.
Host:Entertheproxyserver’saddress.
Port:Entertheportnumberusedoraccess.
LoginandPassword:Ineeded,enterusernameandpasswordortheproxyserver.
Authenticationmethod:
•Basic:ThismethodisthemostcompatibleauthenticationschemeorHTTP.It’slesssecurethantheDigestmethod
becauseitsendstheusernameandpasswordunencryptedtotheserver.
•Digest:Thismethodismoresecurebecauseitalwaystransersthepasswordencryptedacrossthenetwork.
•Auto:Thisoptionletsthedeviceselecttheauthenticationmethoddependingonthesupportedmethods.Itprioritizes
theDigestmethodovertheBasicmethod.
Ownerauthenticationkey(OAK):ClickGetkeytoetchtheownerauthenticationkey.Thisisonlypossibleithedeviceis
connectedtotheinternetwithoutarewallorproxy.
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AXISS3008MkIIRecorder
Thewebinterace
Networkports
PoweroverEthernet
•Allocatedpower:Numberowatts(W)thatarecurrentlyallocated.
•TotalPoEconsumption:Numberowatts(W)thatareconsumed.
•KeepPoEactiveduringrecorderrestart:Turnontosupplypowertoconnecteddevicesduringarestartotherecorder.
Clicktoshoworhidetheportsimage.
•Clickaportintheimagetoseetheportdetailsintheportlist.
Portlist
•Port:Theportnumber.
•PoE:TurnonoroPoEortheport.
•Network:Turnonoronetworkortheport.
•Status:Showsithereisdeviceconnectedtothisport.
•Friendlyname:TheriendlynameissetinNetworksettings.Thedeaultnameisacombinationothemodeland
themediaaccesscontroladdress(MACaddress)otheconnecteddevice.
•Powerconsumption:Numberowatts(W)thatarecurrentlyconsumedandallocatedbytheconnecteddevice.
PoweroverEthernet
Allocatedpower:Numberowatts(W)thatarecurrentlyallocated.
TotalPoEconsumption:Numberowatts(W)thatareconsumed.
KeepPoEactiveduringrecorderrestart:Turnontosupplypowertoconnecteddevicesduringarestartotherecorder.
Usedspace:Percentageospaceused.
Freespace:Percentageospaceavailableorrecordings.
Freespace:Availablediskspacedisplayedinmegabytes(MB),gigabytes(GB),orterabytes(TB).
Diskstatus:Currentstatusothedisk.
Disktemperature:Currentrunningtemperature.
PoE:TurnonoroPoEoreachport.Whenadeviceisconnected,you’llseetheollowinginormation:
•Friendlyname:TheriendlynameissetinNetworksettings.Thedeaultnameisacombinationothemodeland
themediaaccesscontroladdress(MACaddress)otheconnecteddevice.
•Powerconsumption:Numberowatts(W)thatarecurrentlyconsumedandallocated.
Securty
Certicates
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Thewebinterace
Certicatesareusedtoauthenticatedevicesonanetwork.Thedevicesupportstwotypesocerticates:
•Client/servercerticates
Aclient/servercerticatevalidatesthedevice’sidentity,andcanbesel-signedorissuedbyaCerticateAuthority(CA).
Asel-signedcerticateoerslimitedprotectionandcanbeusedbeoreaCA-issuedcerticatehasbeenobtained.
•CAcerticates
YoucanuseaCAcerticatetoauthenticateapeercerticate,orexampletovalidatetheidentityoanauthentication
serverwhenthedeviceconnectstoanetworkprotectedbyIEEE802.1X.Thedevicehasseveralpre-installedCA
certicates.
Theseormatsaresupported:
•Certicateormats:.PEM,.CER,and.PFX
•Privatekeyormats:PKCS#1andPKCS#12
Important
Iyouresetthedevicetoactorydeault,allcerticatesaredeleted.Anypre-installedCAcerticatesarereinstalled.
Filterthecerticatesinthelist.
Addcerticate:Clicktoaddacerticate.
•More:Showmoreeldstollinorselect.
•Securekeystore:SelecttouseSecureelementorTrustedPlatformModule2.0tosecurelystoretheprivatekey.For
moreinormationonwhichsecurekeystoretoselect,gotohelp.axis.com/en-us/axis-os#cryptographic-support.
•Keytype:Selectthedeaultoradierentencryptionalgorithmromthedrop-downlisttoprotectthecerticate.
Thecontextmenucontains:
•Certicateinformation:Viewaninstalledcerticate’sproperties.
•Deletecerticate:Deletethecerticate.
•Createcerticatesigningrequest:Createacerticatesigningrequesttosendtoaregistrationauthoritytoapply
oradigitalidentitycerticate.
Securekeystore:
•Secureelement(CCEAL6+):Selecttousesecureelementorsecurekeystore.
•TrustedPlatformModule2.0(CCEAL4+,FIPS140-2Level2):SelecttouseTPM2.0orsecurekeystore.
IEEE802.1
IEEE802.1xisanIEEEstandardorport-basednetworkadmissioncontrolprovidingsecureauthenticationowiredandwireless
networkdevices.IEEE802.1xisbasedonEAP(ExtensibleAuthenticationProtocol).
ToaccessanetworkprotectedbyIEEE802.1x,networkdevicesmustauthenticatethemselves.Theauthenticationisperormedby
anauthenticationserver,typicallyaRADIUSserver(orexample,FreeRADIUSandMicrosotInternetAuthenticationServer).
Certicates
WhenconguredwithoutaCAcerticate,servercerticatevalidationisdisabledandthedevicetriestoauthenticateitsel
regardlessowhatnetworkitisconnectedto.
Whenusingacerticate,inAxis'implementation,thedeviceandtheauthenticationserverauthenticatethemselveswithdigital
certicatesusingEAP-TLS(ExtensibleAuthenticationProtocol-TransportLayerSecurity).
Toallowthedevicetoaccessanetworkprotectedthroughcerticates,youmustinstallasignedclientcerticateonthedevice.
Clientcerticate:SelectaclientcerticatetouseIEEE802.1x.Theauthenticationserverusesthecerticatetovalidatethe
client’sidentity.
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Thewebinterace
CAcerticate:SelectCAcerticatestovalidatetheauthenticationserver’sidentity.Whennocerticateisselected,thedevice
triestoauthenticateitselregardlessowhatnetworkitisconnectedto.
EAPidentity:Entertheuseridentityassociatedwiththeclientcerticate.
EAPOLversion:SelecttheEAPOLversionthatisusedinthenetworkswitch.
UseIEEE802.1:SelecttousetheIEEE802.1xprotocol.
Custom-signedrmwarecerticate
ToinstalltestrmwareorothercustomrmwareromAxisonthedevice,youneedacustom-signedrmwarecerticate.The
certicateveriesthatthermwareisapprovedbyboththedeviceownerandAxis.Thermwarecanonlyrunonaspecic
devicewhichisidentiedbyitsuniqueserialnumberandchipID.OnlyAxiscancreatecustom-signedrmwarecerticates,
sinceAxisholdsthekeytosignthem.
Install:Clicktoinstallthecerticate.Youneedtoinstallthecerticatebeoreyouinstallthermware.
Accounts
Storage
Onboardstorage
Harddrive
•Free:Theamountoreediskspace.
•Status:Ithediskismountedornot.
•Filesystem:Thelesystemusedbythedisk.
•Encrypted:Ithediskisencryptedornot.
•Temperature:Thecurrenttemperatureothehardware.
•Overallheathtest:Theresultatercheckingthehealthothedisk.
Tools
•Check:Checkthestoragedeviceorerrorsandtriestorepairitautomatically.
•Repair:Repairthestoragedevice.Activerecordingswillpauseduringtherepair.Repairingastoragedevicemay
resultinlostdata.
•Format:Eraseallrecordingsandormatthestoragedevice.Choosealesystem.
•Encrypt:Encryptstoreddata.
•Decrypt:Decryptstoreddata.Thesystemwillerasealllesonthestoragedevice.
•Changepassword:Changethepasswordorthediskencryption.Changingthepassworddoesn'tdisruptongoing
recordings.
•Usetool:Clicktoruntheselectedtool
Unmount:Clickbeoreyoudisconnectthedeviceromthesystem.Thiswillstopallongoingrecordings.
Writeprotect:Turnontoprotectthestoragedevicerombeingoverwritten.
Autoformat:Thediskwillautomaticallyormatusingtheext4lesystem.
Logs
SSHserver
SecureShell(SSH):Turnontoallowausertosecurelylogonandperormshellandnetworkservicesoverthenetwork.
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Thewebinterace
Mantenance
Restart:Restartthedevice.Thisdoesnotaectanyothecurrentsettings.Runningapplicationsrestartautomatically.
Restore:Returnmostsettingstotheactorydeaultvalues.Aterwardsyoumustrecongurethedeviceandapps,reinstallany
appsthatdidn’tcomepreinstalled,andrecreateanyeventsandpresets.
Important
Theonlysettingssavedaterrestoreare:
•Bootprotocol(DHCPorstatic)
•StaticIPaddress
•Deaultrouter
•Subnetmask
•802.1Xsettings
•O3Csettings
Factorydefault:Returnallsettingstotheactorydeaultvalues.AterwardsyoumustresettheIPaddresstomakethedevice
accessible.
Note
AllAxisdevicermwareisdigitallysignedtoensurethatyouonlyinstallveriedrmwareonyourdevice.Thisurther
increasestheoverallminimumcybersecurityleveloAxisdevices.Formoreinormation,seethewhitepaper“Signed
rmware,secureboot,andsecurityoprivatekeys”ataxis.com.
Firmwareupgrade:Upgradetoanewrmwareversion.Newrmwarereleasescancontainimprovedunctionality,bug
xes,andcompletelyneweatures.Werecommendyoutoalwaysusethelatestrelease.Todownloadthelatestrelease,go
toaxis.com/support.
Whenyouupgrade,youcanchoosebetweenthreeoptions:
•Standardupgrade:Upgradetothenewrmwareversion.
•Factorydefault:Upgradeandreturnallsettingstotheactorydeaultvalues.Whenyouchoosethisoption,youcan’t
reverttothepreviousrmwareversionatertheupgrade.
•Autorollback:Upgradeandconrmtheupgradewithinthesettime.Iyoudon’tconrm,thedevicerevertstothe
previousrmwareversion.
Firmwarerollback:Reverttothepreviouslyinstalledrmwareversion.
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AXISS3008MkIIRecorder
Productoverview
Productoverview
3 87 9 111021 54 6
1Harddrive
2Alarmbuzzer
3USBport
4StatusLED
5Powerbutton
6HarddriveLED
7Grounding
8LANport
PoEport(8x)
10Controlbutton
11Powerinput
Powerbutton
•Toshutdowntherecorder,longpressthepowerbuttonuntilthebuzzermakesabriesound.
•Tosilencethebuzzer,shortpressthepowerbutton.
Controlbutton
Thecontrolbuttonisusedor:
•Resettingtheproducttoactorydeaultsettings.SeeHardresetarecorderonpage17.
•Connectingtoaone-clickcloudconnection(O3C)serviceovertheinternet.Toconnect,pressandholdthebutton
orabout3secondsuntilthestatusLEDashesgreen.
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AXISS3008MkIIRecorder
Troubleshooting
Troubleshooting
ThestatusLEDgivesyouthefollowinginformation:
StatusLEDIndication
GreenTherecorderisonandthestatusisok.
OrangeTherecorderisstartingup,orthermwareisupgrading.WaituntiltheLED
turnsgreen.
RedThiscanmeanthatthePoEbudgetisexceeded.Iyoujustconnecteda
devicetotherecorder,trytoremoveitagain.Formoreinormationabout
PoElimitations,see.
TheharddriveLEDgivesyouthefollowinginformation:
HarddriveLEDIndication
GreenTheLEDisashinggreenwhendataiswrittentotheharddrive.
RedArecordingdisruptionhasoccurred.GotoSystem>Storageormore
inormation.
Thebuzzersoundsforthisreason:
•ThePoEbudgetisexceeded.Iyoujustconnectedadevicetotherecorder,tryremovingitagain.Formoreinormation
aboutPoElimitations,see
Note
Youcanstopthebuzzerwithashortpressothepowerbutton.
Therecordershutsdown:
•Therecorderisseverelyoverheated.
Techncalssues,cluesandsolutons
IssueSolution
Myrecordingsarenot
available.
GotoFixcommonissuesonpage16.
Icannotconnecttomy
cameras.
GotoFixcommonissuesonpage16.
Ireceiveerrornotication:
“Nocontact”.
GotoFixcommonissuesonpage16.
Mysitesdonotappearinmy
mobileapp.
Makesureyouhaveversion4otheAXISCompanionmobileapp.
Fxcommonssues
Beoreyourestart,congureorresetyourdevices,werecommendthatyoutosaveasystemreport.
SeeSaveasystemreportonpage18.
1.Checkthatyourcamerasandrecorderhavepower.
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AXISS3008MkIIRecorder
Troubleshooting
2.Checkthatyouareconnectedtotheinternet.
3.Checkthatthenetworkisworking.
4.Checkthatthecamerasareconnectedtothesamenetworkasthecomputer,unlessyouareremote.
Stillnotworking?
5.Makesurethatyourcameras,recorderandAXISCompaniondesktopapphavethelatestrmwareandsotwareupdates.
SeeUpgradermwareonpage17.
6.RestarttheAXISCompaniondesktopapp.
7.Restartyoucamerasandrecorder.
Stillnotworking?
8.Makeahardresetonthecamerasandtherecorder,tocompletelyputthembacktoactorydeaultsettings.
SeeHardresetarecorderonpage17.
9.Addtheresetcamerastoyoursiteagain.
Stillnotworking?
10.Updateyourgraphicscardwiththelatestdrivers.
Stillnotworking?
11.SaveasystemreportandcontactAxistechnicalsupport.
SeeSaveasystemreportonpage18.
Upgradermware
Newrmwareupdatesbringyoutothelatestandimprovedsetoeatures,unctions,andsecurityenhancements.
1.Gototheleaderdevice’swebinterace.
2.GotoMaintenance>FirmwareupgradeandclickUpgrade.
3.Followtheinstructionsonthescreen.
Hardresetarecorder
Important
Movetherecordercareullywhileit’sswitchedon.Suddenmovesorshocksmaydamagetheharddrive.
Note
•Ahardresetwillresetallthesettings,includingtheIPaddress.
•Ahardresetwillnotremoveyourrecordings.
1.Switchotherecorder:
Pressthepowerbuttonontherontotherecorderor4-5secondsuntilyouhearabeep.
2.Waituntiltherecorderisswitchedo,thenturnitovertoaccessthecontrolbutton.
3.Pressandholdthecontrolbutton.Pressandreleasethepowerbuttontostarttherecorder.Releasethecontrolbutton
ater15-30secondswhentheLEDindicatorashesamber.
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AXISS3008MkIIRecorder
Troubleshooting
4.Careullyputtherecorderbackinitsplace.
5.TheprocessiscompletewhenthestatusLEDindicatorturnsgreen.Theproducthasbeenresettotheactorydeault
settings.InoDHCPserverisavailableonthenetwork,thedeaultIPaddressis192.168.0.90
6.Resetyourdevicesconnectedtotherecorder.
7.Iyourharddriveisencrypted,itmustbemountedmanuallyatertherecorderisreset:
7.1Gotothedevice’swebinterace.
7.2GotoSystem>StorageandclickMount.
7.3Entertheencryptionpasswordusedwhenencryptingtheharddrive.
Ican'tlogntotheproduct'swebnterface
Iyousetapasswordortheproductduringconguration,andlateraddthatproducttoasite,youcannolongerlogintothe
product'swebinteracewiththepasswordyou'veset.ThisisbecauseAXISCompanionsotwarechangesthepasswordso
alldevicesinthesite.
Tologintoadeviceinyoursite,typetheusernamerootandyoursitepassword.
Howtoeraseallrecordngs
1.Inthedevice’swebinterace,gotoSystem>Storage.
2.SelectFormatandclickUsetool.
Note
Thisprocedureerasesallrecordingsromtheharddrive,butthecongurationotherecorderandthesitedoesn’tchange.
Saveasystemreport
1.InAXISCompanion,goto>Savesystemreport.
2.WhenyouregisteranewcaseatAxisHelpdesk,attachthesystemreport.
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AXISS3008MkIIRecorder
Needmorehelp?
Needmorehelp?
Usefullnks
•AXISCompanionusermanual
Contactsupport
Contactsupportataxis.com/support.
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UsermanualVer.M1.12
AXISS3008MkIIRecorderDate:December2023
©AxisCommunicationsAB,2023Partno.T10191657