Axis Q1931-E User manual

AXISQ1931–EPTMountThermalNetworkCamera
UserManual

Aboutthisdoument
ThismanualisintendedforadministratorsandusersoftheAXIS
Q1931–EPTMountThermalNetworkCameraandisapplicableto
rmware5.55andlater.Itincludesinstructionsforusingandmanaging
theproductonyournetwork.Previousexperienceofnetworking
willbeofusewhenusingthisproduct.SomeknowledgeofUNIXor
Linux-basedsystemsmayalsobebenecialfordevelopingshellscripts
andapplications.Laterversionofthisdocumentwillbepostedtothe
Axiswebsiteasrequired.Seealsotheproduct’sonlinehelpavailable
viatheweb-basedinterface.
LegalConsiderations
Videosurveillancecanberegulatedbylawsthatvaryfromcountryto
country.Checkthelawsinyourlocalregionbeforeusingthisproduct
forsurveillancepurposes.
Thisproductincludesone(1)H.264decoderlicense.Topurchase
furtherlicensescontactyourreseller.
Liability
Everycarehasbeentakeninthepreparationofthisdocument.Please
informyourlocalAxisofceofanyinaccuraciesoromissions.Axis
CommunicationsABcannotbeheldresponsibleforanytechnicalor
typographicalerrorsandreservestherighttomakechangestothe
productandmanualswithoutpriornotice.AxisCommunicationsAB
makesnowarrantyofanykindwithregardtothematerialcontained
withinthisdocumentincludingbutnotlimitedtotheimplied
warrantiesofmerchantabilityandtnessforaparticularpurpose.Axis
CommunicationsABshallnotbeliablenorresponsibleforincidentalor
consequentialdamagesinconnectionwiththefurnishingperformance
oruseofthismaterial.Thisproductisonlytobeusedforitsintended
purpose.
IntelletualPropertyRights
AxisABhasintellectualpropertyrightsrelatingtotechnologyembodied
intheproductdescribedinthisdocument.Inparticularandwithout
limitationtheseintellectualpropertyrightsmayincludeoneormore
ofthepatentslistedatwww.axis.com/patent.htmandoneormore
additionalpatentsorpendingpatentapplicationsintheUSandother
countries.
Thisproductcontainslicensedthird-partysoftware.Seethemenuitem
“About”intheproduct’suserinterfaceformoreinformation.
ThisproductcontainssourcecodecopyrightAppleComputer
Inc.underthetermsofApplePublicSourceLicense2.0(see
www.opensource.apple.com/apsl).Thesourcecodeisavailablefrom
https://developer.apple.com/bonjour/
EquipmentModiations
Thisequipmentmustbeinstalledandusedinstrictaccordancewiththe
instructionsgivenintheuserdocumentation.Thisequipmentcontains
nouser-serviceablecomponents.Unauthorizedequipmentchangesor
modicationswillinvalidateallapplicableregulatorycertications
andapprovals.
TrademarkAknowledgments
AXISCOMMUNICATIONSAXISETRAXARTPECandVAPIXare
registeredtrademarksortrademarkapplicationsofAxisABinvarious
jurisdictions.Allothercompanynamesandproductsaretrademarksor
registeredtrademarksoftheirrespectivecompanies.
AppleBoaApacheBonjourEthernetInternetExplorerLinux
MicrosoftMozillaRealSMPTEQuickTimeUNIXWindowsWindows
VistaandWWWareregisteredtrademarksoftherespectiveholders.
JavaandallJava-basedtrademarksandlogosaretrademarksor
registeredtrademarksofOracleand/oritsafliates.UPnPTMisa
certicationmarkoftheUPnPTMImplementersCorporation.
SDSDHCandSDXCaretrademarksorregisteredtrademarksofSD-3C
LLCintheUnitedStatesothercountriesorboth.AlsominiSDmicroSD
miniSDHCmicroSDHCmicroSDXCarealltrademarksorregistered
trademarksofSD-3CLLCintheUnitedStatesothercountriesorboth.
RegulatoryInformation
Europe
ThisproductcomplieswiththeapplicableCEmarkingdirectives
andharmonizedstandards:
•ElectromagneticCompatibility(EMC)Directive2004/108/EC.See
ElectromagneticCompatibility(EMC)onpage2.
•LowVoltage(LVD)Directive2006/95/EC.Seeafetyonpage3.
•RestrictionsofHazardousSubstances(RoHS)Directive201 1/65/EU.
SeeDisposalandRecyclingonpage3.
Acopyoftheoriginaldeclarationofconformitymaybeobtainedfrom
AxisCommunicationsAB.SeeContactInformationonpage3.
EletromagnetiCompatibility(EMC)
Thisequipmenthasbeendesignedandtestedtofulllapplicable
standardsfor:
•Radiofrequencyemissionwheninstalledaccordingtothe
instructionsandusedinitsintendedenvironment.
•Immunitytoelectricalandelectromagneticphenomenawhen
installedaccordingtotheinstructionsandusedinitsintended
environment.
USA
Thisequipmenthasbeentestedusingashieldednetworkcable(STP)
andfoundtocomplywiththelimitsforaClassAdigitaldevice
pursuanttopart15oftheFCCRules.Theselimitsaredesignedto
providereasonableprotectionagainstharmfulinterferencewhenthe
equipmentisoperatedinacommercialenvironment.Thisequipment
generatesusesandcanradiateradiofrequencyenergyandifnot
installedandusedinaccordancewiththeinstructionmanualmay
causeharmfulinterferencetoradiocommunications.Operationofthis
equipmentinaresidentialareaislikelytocauseharmfulinterference
inwhichcasetheuserwillberequiredtocorrecttheinterferenceathis
ownexpense.
Theproductshallbeconnectedusingashieldednetworkcable(STP)
thatisproperlygrounded.
Canada
ThisClassAdigitalapparatuscomplieswithCanadianICES-003.The
productshallbeconnectedusingashieldednetworkcable(STP)thatis
properlygrounded.
CetappareilnumériquedelaclasseAestconfomeàlanorme
NMB-003duCanada.Leproduitdoitêtreconnectéàl'aided'uncâble
réseaublindé(STP)quiestcorrectementmisàlaterre.
Europe
ThisdigitalequipmentfulllstherequirementsforRFemission
accordingtotheClassAlimitofEN55022.Theproductshallbe
connectedusingashieldednetworkcable(STP)thatisproperly
grounded.Notice!ThisisaClassAproduct.Inadomesticenvironment
thisproductmaycauseRFinterferenceinwhichcasetheusermaybe
requiredtotakeadequatemeasures.
Thisproductfulllstherequirementsforemissionandimmunity
accordingtoEN50121-4andIEC62236-4railwayapplications.
Thisproductfulllstherequirementsforimmunityaccording
toEN61000-6-1residentialcommercialandlight-industrial
environments.
Thisproductfulllstherequirementsforimmunityaccordingto
EN61000-6-2industrialenvironments.
Thisproductfulllstherequirementsforimmunityaccordingto
EN55024ofceandcommercialenvironments
Australia/NewZealand
ThisdigitalequipmentfulllstherequirementsforRFemission
accordingtotheClassAlimitofAS/NZSCISPR22.Theproductshall
beconnectedusingashieldednetworkcable(STP)thatisproperly
grounded.Notice!ThisisaClassAproduct.Inadomesticenvironment
thisproductmaycauseRFinterferenceinwhichcasetheusermaybe
requiredtotakeadequatemeasures.
Japan
この装置は、クラスA情報技術装置です。この装置を家庭環
境で使用すると電波妨害を引き起こすことがあります。この
場合には使用者が適切な対策を講ずるよう要求されることが
あります。本製品は、シールドネットワークケーブル(STP)を
使用して接続してください。また適切に接地してください。
Korea
이기기는업무용(A급)전자파적합기기로서판매자또는사
용자는이점을주의하시기바라며,가정외의지역에서사용
하는것을목적으로합니다.적절히접지된STP(shielded
twistedpair)케이블을사용하여제품을연결하십시오.

Safety
ThisproductcomplieswithIEC/EN/UL60950-1and
IEC/EN/UL60950-22SafetyofInformationTechnology
Equipment.Theproductshallbegroundedeitherthroughashielded
networkcable(STP)orotherappropriatemethod.
Thepowersupplyusedwiththisproductshallfullltherequirements
forSafetyExtraLowVoltage(SELV)andLimitedPowerSource(LPS)
accordingtoIEC/EN/UL60950-1.
Battery
TheAxisproductusesa3.0VBR/CR2032lithiumbatteryasthepower
supplyforitsinternalreal-timeclock(RTC).Undernormalconditions
thisbatterywilllastforaminimumofveyears.
LowbatterypoweraffectstheoperationoftheRTCcausingittoreset
ateverypower-up.Whenthebatteryneedsreplacingalogmessage
willappearintheproduct’sserverreport.Formoreinformationabout
theserverreportseetheproduct´ssetuppagesorcontactAxissupport.
Thebatteryshouldnotbereplacedunlessrequiredbutifthebattery
doesneedreplacingcontactAxissupportatwww.axis.com/techsupfor
assistance.
WARNING
•Riskofexplosionifthebatteryisincorrectlyreplaced.
•Replaceonlywithanidenticalbatteryorabatterywhichis
recommendedbyAxis.
•Disposeofusedbatteriesaccordingtolocalregulationsor
thebatterymanufacturer'sinstructions.
DisposalandReyling
Whenthisproducthasreachedtheendofitsusefullifedisposeof
itaccordingtolocallawsandregulations.Forinformationabout
yournearestdesignatedcollectionpointcontactyourlocalauthority
responsibleforwastedisposal.Inaccordancewithlocallegislation
penaltiesmaybeapplicableforincorrectdisposalofthiswaste.
Europe
Thissymbolmeansthattheproductshallnotbedisposedof
togetherwithhouseholdorcommercialwaste.Directive2012/19/EU
onwasteelectricalandelectronicequipment(WEEE)isapplicablein
theEuropeanUnionmemberstates.Topreventpotentialharmto
humanhealthandtheenvironmenttheproductmustbedisposed
ofinanapprovedandenvironmentallysaferecyclingprocess.For
informationaboutyournearestdesignatedcollectionpointcontact
yourlocalauthorityresponsibleforwastedisposal.Businessesshould
contacttheproductsupplierforinformationabouthowtodispose
ofthisproductcorrectly.
ThisproductcomplieswiththerequirementsofDirective201 1/65/EUon
therestrictionoftheuseofcertainhazardoussubstancesinelectrical
andelectronicequipment(RoHS).
China
Thisproductcomplieswiththerequirementsofthelegislative
actAdministrationontheControlofPollutionCausedbyElectronic
InformationProducts(ACPEIP).
ContatInformation
AxisCommunicationsAB
Emdalavägen14
22369Lund
Sweden
Tel:[phone]
Fax:[phone]
www.axis.com
Support
ShouldyourequireanytechnicalassistancepleasecontactyourAxis
reseller.Ifyourquestionscannotbeansweredimmediatelyyour
resellerwillforwardyourqueriesthroughtheappropriatechannelsto
ensurearapidresponse.IfyouareconnectedtotheInternetyoucan:
•downloaduserdocumentationandsoftwareupdates
•ndanswerstoresolvedproblemsintheFAQdatabase.Search
byproductcategoryorphrase
•reportproblemstoAxissupportstaffbyloggingintoyourprivate
supportarea
•chatwithAxissupportstaff(selectedcountriesonly)
•visitAxisSupportatwww.axis.com/techsup/
LearnMore!
VisitAxislearningcenterwww.axis.com/academy/forusefultrainings
webinarstutorialsandguides.

AXISQ1931–EPTMountThermalNetworkCamera
TableofContents
HardwareOverview6
ConnectorsandButtons..........................................6
LEDIndicators..................................................7
AccesstheProduct8
AccessfromaBrowser...........................................8
AccessfromtheInternet..........................................8
SettheRootPassword...........................................8
TheLiveViewPage..............................................9
MediaStreams11
HowtoStreamH.264............................................11
MJPEG........................................................11
AXISMediaControl(AMC)........................................1 1
AlternativeMethodsofAccessingtheVideoStream....................12
SetUptheProduct14
BasicSetup....................................................14
Video15
VideoStream...................................................15
StreamProles.................................................16
CameraSettings................................................17
Overlay........................................................17
PrivacyMask...................................................19
ConguretheLiveViewPage20
PTZ(PanTiltZoom)22
PresetPositions.................................................22
GuardTour.....................................................22
Advanced......................................................23
InstallPTZDriver................................................23
ControlQueue..................................................23
Detectors25
ShockDetection................................................25
MotionDetection...............................................25
Applications27
ApplicationLicenses.............................................27
InstallApplication...............................................27
ApplicationConsiderations........................................27
AXISCrossLineDetection.........................................28
AXISVideoMotionDetection2.1...................................29
Events31
SettingUpanActionRule........................................31
AddRecipients..................................................33
Schedules......................................................34
Recurrences....................................................34
Recordings35
RecordingList..................................................35
ContinuousRecording............................................35
Languages36
SystemOptions37
Security.......................................................37
Date&Time....................................................39
Network.......................................................39
Storage.......................................................44
Ports&Devices.................................................46
Maintenance...................................................46
Support.......................................................47
Advanced......................................................47
ResettoFactoryDefaultSettings...................................48
Troubleshooting49
ChecktheFirmware.............................................49
UpgradetheFirmware...........................................49
SymptomsPossibleCausesandRemedialActions.....................50
TechnicalSpecications53
4

AXISQ1931–EPTMountThermalNetworkCamera
TableofContents
Connectors....................................................56
PerformanceConsiderations.......................................57
5

AXISQ1931–EPTMountThermalNetworkCamera
ardwareOverview
ardwareOverview
NO NO
NOTICE TICE TICE
NeverremoveboththesunshieldandthePTMountbracket.Oneofthemmustremaintokeepthecameraassemblyintact.
6
7
8
9
234
15
1unshield
2R485/R422connector
3Powerconnector
4Networkconnector
5Backcover
6tatusindicatorLED
7microDmemorycardslot
8Controlbutton
9PTMountbracket
ConnetorsandButtons
Fortechnicalspecicationsseepage53.
NetworkConnetor
RJ45EthernetconnectorwithPoweroverEthernet(PoE).
NO NO
NOTICE TICE TICE
Theproductshallbeconnectedusingashieldednetworkcable(STP).Allcablesconnectingtheproducttothenetworkshall
beintendedfortheirspecicuse.Makesurethatthenetworkdevicesareinstalledinaccordancewiththemanufacturer’s
instructions.ForinformationaboutregulatoryrequirementsseeElectromagneticCompatibility(EMC)onpage2.
6

AXISQ1931–EPTMountThermalNetworkCamera
ardwareOverview
PowerConnetor
2-pinterminalblockforpowerinput.UseaSafetyExtraLowVoltage(SELV)compliantlimitedpowersource(LPS)witheitherarated
outputpowerlimitedto≤100Woraratedoutputcurrentlimitedto≤5A.
RS485/RS422Connetor
TwoterminalblocksforRS485/RS422serialinterfaceusedtocontrolauxiliaryequipmentsuchasPTZdevices.
SDCardSlot
AmicroSDcard(notincluded)canbeusedforlocalrecordingwithremovablestorage.FormoreinformationseeTechnical
pecicationsonpage53.
NO NO
NOTICE TICE TICE
TopreventcorruptionofrecordingstheSDcardshouldbeunmountedbeforeremoval.TounmountgotoSetup>System
Options>Storage>SDCardandclickUnmount.
ControlButton
Thecontrolbuttonisusedfor:
•Resettingtheproducttofactorydefaultsettings.Seepage48.
•ConnectingtoanAXISVideoHostingSystemservice.Seepage41.Toconnectpressandholdthebuttonforabout3
secondsuntiltheStatusLEDashesgreen.
•ConnectingtoAXISInternetDynamicDNSService.Seepage41.Toconnectpressandholdthebuttonforabout3seconds.
LEDIndiators
LEDColorIndication
GreenConnectionandnormaloperation
AmberSteadyduringstartup.Flashesduringrmwareupgrade.
Amber/redFlashesamber/redifnetworkconnectionisunavailableorlost.
Status
RedFlashesredforrmwareupgradefailure.
7

AXISQ1931–EPTMountThermalNetworkCamera
AccesstheProduct
AccesstheProduct
ToinstalltheAxisproductrefertotheInstallationGuidesuppliedwiththeproduct.
Theproductcanbeusedwithmostoperatingsystemsandbrowsers.TherecommendedbrowsersareInternetExplorerwithWindows
SafariwithMacintoshandFirefoxwithotheroperatingsystems.SeeTechnicalpecicationsonpage53.
ToviewstreamingvideoinInternetExplorerallowinstallationofAXISMediaControl(AMC)whenprompted.
TheAxisproductincludesone(1)H.264decoderlicenseforviewingvideostreams.ThelicenseisautomaticallyinstalledwithAMC.
Theadministratorcandisabletheinstallationofthedecoderstopreventinstallationofunlicensedcopies.
Note
•QuickTimeTMisalsosupportedforviewingH.264streams.
•IfyourcomputerrestrictstheuseofadditionalsoftwarecomponentstheproductcanbeconguredtouseaJavaapplet
forviewingMotionJPEG.
AessfromaBrowser
1.Startabrowser(InternetExplorerFirefoxSafari).
2.EntertheIPaddressorhostnameoftheAxisproductinthebrowser’sLocation/Addresseld.Toaccesstheproductfroma
Macintoshcomputer(MacOSX)clickontheBonjourtabandselecttheproductfromthedrop-downlist.
IfyoudonotknowtheIPaddressuseAXISIPUtilitytolocatetheproductonthenetwork.Forinformationabouthowto
discoverandassignanIPaddressseetheInstallationandManagementSoftwareCDorthedocumentAssignanIPAddress
andAccesstheVideotreamonAxisSupportwebatwww.axis.com/techsup
3.Enteryourusernameandpassword.Ifthisisthersttimetheproductisaccessedtherootpasswordmustrstbe
congured.ForinstructionsseeettheRootPasswordonpage8.
4.Theproduct’sLiveViewpageopensinyourbrowser.
Note
ThecontrolsandlayoutoftheLiveViewpagemayhavebeencustomizedtomeetspecicinstallationrequirementsand
userpreferences.Consequentlysomeoftheexamplesandfunctionsfeaturedheremaydifferfromthosedisplayedin
yourownLiveViewpage.
AessfromtheInternet
OnceconnectedtheAxisproductisaccessibleonyourlocalnetwork(LAN).ToaccesstheproductfromtheInternetyoumust
congureyournetworkroutertoallowincomingdatatrafctotheproduct.TodothisenabletheNAT-traversalfeaturewhich
willattempttoautomaticallyconguretheroutertoallowaccesstotheproduct.ThisisenabledfromSetup>SystemOptions>
Network>TCP/IPAdvanced.
FormoreinformationseeNATtraversal(portmapping)forIPv4onpage42.SeealsoAXISInternetDynamicDNSServiceat
www.axiscam.net
ForTechnicalnotesonthisandothertopicsvisittheAxisSupportwebatwww.axis.com/techsup
SettheRootPassword
ToaccesstheAxisproductyoumustsetthepasswordforthedefaultadministratoruserroot.ThisisdoneintheCongureRoot
Passworddialogwhichopenswhentheproductisaccessedforthersttime.
TopreventnetworkeavesdroppingtherootpasswordcanbesetviaanencryptedHTTPSconnectionwhichrequiresanHTTPS
certicate.HTTPS(HypertextTransferProtocoloverSSL)isaprotocolusedtoencrypttrafcbetweenwebbrowsersandservers.The
HTTPScerticateensuresencryptedexchangeofinformation.See.
8

AXISQ1931–EPTMountThermalNetworkCamera
AccesstheProduct
Thedefaultadministratorusernamerootispermanentandcannotbedeleted.Ifthepasswordforrootislosttheproductmustbe
resettothefactorydefaultsettings.SeeResettoFactoryDefaultettingsonpage48.
TosetthepasswordviaastandardHTTPconnectionenteritdirectlyinthedialog.
TosetthepasswordviaanencryptedHTTPSconnectionfollowthesesteps:
1.ClickUseHTTPS.
Atemporarycerticate(validforoneyear)iscreatedenablingencryptionofalltrafctoandfromtheproductandthe
passwordcannowbesetsecurely.
2.Enterapasswordandthenre-enterittoconrmthespelling.
3.ClickOK.Thepasswordhasnowbeencongured.
TheLiveViewPage
ThecontrolsandlayoutoftheLiveViewpagemayhavebeencustomizedtomeetspecicinstallationrequirementsanduser
preferences.ConsequentlysomeoftheexamplesandfunctionsfeaturedheremaydifferfromthosedisplayedinyourownLiveView
page.Thefollowingprovidesanoverviewofeachavailablecontrol.
ControlsontheLiveViewPage
SelectastreamprolefortheLiveViewpagefromtheStreamProledrop-downlist.Forinformationabouthow
tocongurestreamprolesseepage16.
ThePalettedrop-downlistallowsyoutoapplyapalettetotheimage.SeeImageonpage15
TheManualTriggerbuttonisusedtotriggeranactionrulefromtheLiveViewpage.Forinformationabouthowto
congureandenablethebuttonseeManualTriggeronpage9.
ClickSnapshottosaveasnapshotofthevideoimage.Thisbuttonisprimarilyintendedforusewhenthe
AXISMediaControlviewertoolbarisnotavailable.EnablethisbuttonfromLiveViewCong>ActionButtons.
Activatetheproduct’sheaterwiththisbutton.EnablethisbuttonfromLiveViewCong>ActionButtons.
ManualTrigger
TheManualTriggerisusedtotriggeranactionrulefromtheLiveViewpage.Themanualtriggercanforexamplebeusedto
validateactionsduringproductinstallationandconguration.
Tocongurethemanualtrigger:
1.GotoSetup>Events.
2.ClickAddtoaddanewactionrule.
3.FromtheTriggerdrop-downlistselectInputSignal.
4.Fromtheseconddrop-downlistselectManualTrigger.
5.Selectthedesiredactionandconguretheothersettingsasrequired.
9

AXISQ1931–EPTMountThermalNetworkCamera
AccesstheProduct
FormoreinformationaboutactionrulesseeEventsonpage31.
ToshowthemanualtriggerbuttonsintheLiveViewpage:
1.GotoSetup>LiveViewCong.
2.UnderActionButtonsselectShowmanualtriggerbutton.
AXISMediaControlviewertoolbar
TheAXISMediaControlviewertoolbarisavailableinInternetExploreronly.SeeAXIMediaControl(AMC)onpage11formore
information.Thetoolbardisplaysthefollowingbuttons:
ThePlaybuttonconnectstotheAxisproductandstartsplayingamediastream.
TheStopbuttonstopsthemediastream.
TheSnapshotbuttontakesasnapshotofthevideoimage.Thelocationwheretheimageissavedcanbespecied
intheAMCControlPanel.
ClicktheViewFullScreenbuttonandthevideoimagewilllltheentirescreen.PressESC(Escape)onthecomputer
keyboardtocancelfullscreenview.
TheRecordbuttonisusedtorecordthecurrentvideostream.Thelocationwheretherecordingissavedcanbespeciedin
theAMCControlPanel.EnablethisbuttonfromLiveViewCong>ViewerSettings
PTZControls
TheLiveViewpagealsodisplaysPan/Tilt/Zoom(PTZ)controls.Theadministratorcanenable/disablecontrolsforspeciedusersunder
SystemOptions>Security>Users.
ClicktheCtrlpanelbuttontoopenthePTZcontrolpanelwhichprovidesadditionalPTZcontrols.
User-denedbuttonscanalsoappearintheControlpanel.SeeControlsonpage23.
PanandTiltbars–Usethearrowstopanandtiltthecameravieworclickona
positiononthebartosteerthecameraviewtothatposition.
ThePTZcontrolscanbedisabledunderPTZ>Advanced>ControlsseeControlsonpage23.
10

AXISQ1931–EPTMountThermalNetworkCamera
MediaStreams
MediaStreams
TheAxisproductprovidesseveralvideostreamformats.Yourrequirementsandthepropertiesofyournetworkwilldeterminethe
typeyouuse.
TheLiveViewpageintheproductprovidesaccesstoH.264andMotionJPEGvideostreamsandtothelistofavailablestream
proles.OtherapplicationsandclientscanaccessvideostreamsdirectlywithoutgoingviatheLiveViewpage.
HowtoStreamH.264
H.264canwithoutcompromisingimagequalityreducethesizeofadigitalvideolebymorethan80%comparedwiththeMotion
JPEGformatandasmuchas50%morethantheMPEG-4standard.Thismeansthatmuchlessnetworkbandwidthandstoragespace
arerequiredforavideole.Orseenanotherwaymuchhighervideoqualitycanbeachievedforagivenbitrate.
Decidingwhichcombinationofprotocolsandmethodstousedependsonyourviewingrequirementsandonthepropertiesof
yournetwork.TheavailableoptionsinAXISMediaControlare:
UnicastRTPThisunicastmethod(RTPoverUDP)isused
forliveunicastvideoespeciallywhenitis
importanttoalwayshaveanup-to-datevideo
streamevenifsomeframesaredropped.
RTPoverRTSPThisunicastmethod(RTPtunneledoverRTSP)
isusefulasitisrelativelysimpletocongure
rewallstoallowRTSPtrafc.
RTPoverRTSPoverHTTPThisunicastmethodcanbeusedtotraverse
rewalls.Firewallsarecommonlyconguredto
allowtheHTTPprotocolthusallowingRTPto
betunneled.
Unicastingisusedforvideo-on-demand
transmissionsothatthereisnovideotrafc
onthenetworkuntilaclientconnectsand
requeststhestream.
Notethatthereareamaximumof20
simultaneousunicastconnections.
MulticastRTPThismethod(RTPoverUDP)shouldbeusedforlivemulticastvideo.Thevideostreamisalways
up-to-dateevenifsomeframesaredropped.
Multicastingprovidesthemostefcientusageofbandwidthwhentherearelargenumbersof
clientsviewingsimultaneously.Amulticastcannothoweverpassanetworkrouterunlessthe
routerisconguredtoallowthis.ItisnotpossibletomulticastovertheInternetforexample.
Notealsothatallmulticastviewerscountasoneunicastviewerinthemaximumtotalof20
simultaneousconnections.
AXISMediaControlnegotiateswiththeAxisproducttodeterminethetransportprotocoltouse.Theorderofprioritylistedinthe
AMCControlPanelcanbechangedandtheoptionsdisabledtosuitspecicrequirements.
Note
H.264islicensedtechnology.TheAxisproductincludesoneH.264viewingclientlicense.Installingadditionalunlicensed
copiesoftheclientisprohibited.TopurchaseadditionallicensescontactyourAxisreseller.
MJPEG
ThisformatusesstandardJPEGstillimagesforthevideostream.Theseimagesarethendisplayedandupdatedataratesufcient
tocreateastreamthatshowsconstantlyupdatedmotion.
TheMotionJPEGstreamusesconsiderableamountsofbandwidthbutprovidesexcellentimagequalityandaccesstoeveryimage
containedinthestream.TherecommendedmethodofaccessingMotionJPEGlivevideofromtheAxisproductistousetheAXIS
MediaControlinInternetExplorerinWindows.
AXISMediaControl(AMC)
AXISMediaControl(AMC)inInternetExplorerinWindowsistherecommendedmethodofaccessinglivevideofromtheAxisproduct.
11

AXISQ1931–EPTMountThermalNetworkCamera
MediaStreams
TheAMCControlPanelcanbeusedtocongurevariousvideosettings.PleaseseetheAXISMediaControlUser’sManualformore
information.
TheAMCControlPanelisautomaticallyinstalledonrstuseafterwhichitcanbecongured.OpentheAMCControlPanelfrom:
•WindowsControlPanel(fromtheStartscreenorStartmenu)
•Alternativelyright-clickthevideoimageinInternetExplorerandclickSettings.
AlternativeMethodsofAessingtheVideoStream
YoucanalsoaccessvideoandimagesfromtheAxisproductinthefollowingways:
•MotionJPEGserverpush(ifsupportedbytheclientFirefoxforexample).ThisoptionmaintainsanopenHTTPconnection
tothebrowserandsendsdataasandwhenrequiredforaslongasrequired.
•StillJPEGimagesinabrowser.Enterthepathhttp://<ip>/axis-cgi/jpg/image.cgi
•WindowsMediaPlayer.ThisrequiresAXISMediaControlandtheH.264decodertobeinstalled.Thefollowingpaths
canbeused:
-UnicastviaRTP:axrtpu://<ip>/axis-media/media.amp
-UnicastviaRTSP:axrtsp://<ip>/axis-media/media.amp
-UnicastviaRTSPtunneledviaHTTP:axrtsphttp://<ip>/axis-media/media.amp
-Multicast:axrtpm://<ip>/axis-media/media.amp
•QuickTimeTM.Thefollowingpathscanbeused:
-rtsp://<ip>/axis-media/media.amp
-rtsp://<ip>/axis-media/media.3gp
12

AXISQ1931–EPTMountThermalNetworkCamera
MediaStreams
Note
•<ip>=IPaddess
•TheAxisproductsupportsQuickTime6.5.1andlater.
•QuickTimemayaddlatencytothevideostream.
•ItmaybepossibletouseotherplayerstoviewtheH.264streamusingthepathsabovealthoughAxisdoesnotguarantee
this.
13

AXISQ1931–EPTMountThermalNetworkCamera
SetUptheProduct
SetUptheProduct
TheAxisproductcanbeconguredbyuserswithadministratororoperatorrights.Toopentheproduct’sSetuppagesclickSetupin
thetopright-handcorneroftheLiveViewpage.
•Administratorshaveunrestrictedaccesstoallsettings.
•OperatorshaveaccesstoallsettingsexceptSystemOptions
Seealsotheonlinehelp.
BasiSetup
BasicSetupprovidesshortcutstothesettingsthatshouldbemadebeforeusingtheAxisproduct:
1.Users.Seepage37.
2.TCP/IP.Seepage39.
3.Date&Time.Seepage39.
4.VideoStream.Seepage15.
TheBasicSetupmenucanbedisabledfromSystemOptions>Security>Users.
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AXISQ1931–EPTMountThermalNetworkCamera
Video
Video
ItispossibletocongurethefollowingvideofeaturesinyourAxisproduct:
•Videostream.Seepage15.
•Streamproles.Seepage16.
•Camerasettings.Seepage17.
•Overlayimage.Seepage17.
•Privacymask.Seepage19.
VideoStream
YoucandenethefollowingvideostreamsettingsfromVideo>VideoStream:
•Image.Seepage15.
•H.264.Seepage16.
•MJPEG.Seepage16.
PixelCounter
Thepixelcountershowsthenumberofpixelsinanareaoftheimage.Thepixelcounterisusefulinsituationswherethereisa
requirementthattheimageisacertainsizeforexampleforobjectidentication.
Thepixelcountercanbeaccessedfrom:
•Video>VideoStream.UnderPreviewclickOpenandselecttheShowpixelcounteroptiontoenabletherectangle
intheimage.UsethemousetomoveandresizetherectangleorenterthenumberofpixelsintheWidthandHeight
eldsandclickApply.
•TheLiveViewpageinInternetExplorerwithAXISMediaControl(AMC)inWindows.Right-clickintheimageandselect
Pixelcounter.Usethemousetomoveandresizetherectangle.
Image
ThedefaultimagesettingscanbeconguredunderVideo>VideoStream.SelecttheImagetab.
Thefollowingsettingsareavailable:
•Resolution.Selectthedefaultresolution.
•Compression.Thecompressionlevelaffectstheimagequalitybandwidthandlesizeofsavedimages;thelowerthe
compressionthehighertheimagequalitywithhigherbandwidthrequirementsandlargerlesizes.
•Mirrorimage.Ifrequiredtheimagecanbemirrored.
•Rotateimage.Ifrequiredtheimagecanberotated.
•Palette.Theimagecanbecoloredbyapplyingapalette.Colorsintheimageindicatetemperaturedifferencesandcanbe
usedtoimprovevisibilityofnedetails.Thepaletteselectedhereisusedasthedefaultpaletteotherpalettescanbe
selectedontheLiveViewpage.
•Maximumframerate.ToavoidbandwidthproblemstheframerateallowedtoeachviewercanbeLimitedtoaxed
amount.AlternativelytheframeratecanbesetasUnlimitedwhichmeanstheAxisproductalwaysdeliversthehighest
frameratepossibleunderthecurrentconditions.
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AXISQ1931–EPTMountThermalNetworkCamera
Video
•Overlaysettings.SeeOverlayonpage17.
ClickSavetoapplythenewsettings.
H.264
H.264alsoknownasMPEG-4Part10/AVCisavideocompressionstandardthatprovideshighqualityvideostreamsatlowbitrates.
AnH.264videostreamconsistsofdifferenttypesofframessuchasI-framesandP-frames.AnI-frameisacompleteimagewhereas
P-framesonlycontainthedifferencesfrompreviousframes.
TheH.264streamsettingscanbeconguredfromtheVideo>VideoStreampage.SelecttheH264tab.Thesettingsdenedinthis
pagewillapplytoallH.264streamsthatdonotuseastreamprole.
TheGOVlengthisthenumberofframesbetweentwoconsecutiveI-frames.IncreasingtheGOVlengthmaysaveconsiderablyon
bandwidthrequirementsinsomecasesbutmayalsohaveanadverseaffectonimagequality.
TheAxisproductsupportsthefollowingH264proles:
•Baseline.TheBaselineproleisrecommendedforclientsthatdon’tsupportCABACentropycoding.
ThebitratecanbesetasVariablebitrate(VBR)orConstantbitrate(CBR).VBRadjuststhebitrateaccordingtotheimage
complexityusingupmorebandwidthforincreasedactivityintheimageandlessforlowerimageactivity.Whentheactivityin
thesceneincreasesthebitratewouldusuallyincreaseaswell.Ifthereisasurplusinbandwidththismaynotbeanissueand
selectingVariablebitrate(VBR)willbesufcient.Butifbandwidthislimiteditisrecommendedtocontrolthebitratebyselecting
Constantbitrate(CBR).WhentheactivityinthesceneincreasesVBRadjuststhebitrateaccordingtothecomplexityusingup
morebandwidthforincreasedactivityinthesceneandlessforlowersceneactivity.CBRallowsyoutosetatargetbitratethat
limitsthebandwidthconsumption.
TheCBRtargetbitrateworksliketheceilingofatent.Itlimitsthebitratewhilemaintainingsomeexibility.Thebitratemaybounce
upanddownwithinthesettargetbutwhenitnearsthesettargetvaluethelimitationkicksin.HoweverbecauseCBRwillalways
prioritizeacontinuousvideostreamitallowstemporaryovershootsfromthetargetbitrate.Becausesettingatargetvalueprevents
thebitratefromincreasingframerateandimagequalityareaffectednegatively.Topartlycompensateforthisselectwhichvariable
shallbeprioritizedframerateorimagequality.Notsettingaprioritymeansthatframerateandimagequalityareequallyaffected.
Thecurrentbitratecanbesettoappearastextoverlay.UnderOverlaySettingsselectIncludetextandenterthemodier
#bintheeld.
ToapplythesettingsclickSave.
MJPEG
Sometimestheimagesizeislargeduetolowdynamicorcomplexscenery.Adjustingthemaximumframesizehelpstocontrolthe
bandwidthandstorageusedbytheMotionJPEGvideostreaminthesesituations.SettingtheframesizetotheDefaultsetting
providesconsistentlygoodimagequalityattheexpenseofincreasedbandwidthandstorageusageinlowdynamic.Limitingthe
framesizeoptimizesbandwidthandstorageusagebutmaygivepoorimagequality.Topreventincreasedbandwidthandstorage
usagethemaximumframesizeshouldbesettoanoptimalvalue.
StreamProles
Astreamproleisasetofpredenedstreamsettingsincludingresolutioncompressionframerateandoverlaysettings.Stream
prolescanbeused:
•Whensettinguprecordingusingactionrules.SeeEventsonpage31.
•Whensettingupcontinuousrecording.SeeContinuousRecordingonpage35.
•IntheLiveViewpage–selectthestreamprolefromtheStreamproledrop-downlist.
Forquicksetupuseoneofthepredenedstreamproles.Eachpredenedprolehasadescriptivenameindicatingitspurpose.If
requiredthepredenedstreamprolescanbemodiedandnewcustomizedstreamprolescanbecreated.
TocreateanewproleormodifyanexistingprolegotoSetup>Video>StreamProles.
16

AXISQ1931–EPTMountThermalNetworkCamera
Video
ToselectadefaultstreamprolefortheLiveViewpagegotoSetup>LiveViewCong.
CameraSettings
TheVideo>CameraSettingspageprovidesaccesstoadvancedimagesettingsfortheAxisproduct.
ImageAppearane
TheimageBrightnesscanbeadjustedintherange0–100whereahighervalueproducesabrighterimage.
IncreasingtheSharpnesscanincreasebandwidthusage.Asharperimagemightincreaseimagenoiseespeciallyinlowdynamic
conditions.Alowersettingreducesimagenoisebutthewholeimagewillappearlesssharp.
TheContrastchangestherelativedifferenceinthermalradiation.Itcanbeadjustedusingtheslidebar.
ExposureSettings
Conguretheexposuresettingstosuittheimagequalityrequirementsinrelationtotemperaturevariationsinthescene.
Automaticgaincontrol-Thissettingisusedtoautomaticallyadjustthegaintoanappropriaterangetheweakertheimagesignal
thestrongerthegain.SelecttheLinearorEqualizationautomaticgaincontrolmethod.Thelatterusesahistogramequalization
methodwhichadjuststhegaindynamicallybydistributingthemostfrequentintensityvalues.
Exposurezones-Thissettingsdetermineswhichpartoftheimageisusedtocalculatetheexposure.FormostsituationstheAuto
settingcanbeused.ForparticularrequirementselectDenedandthenclickEditandselectoneofthepredenedareas.
Gain-Thissettingcontrolsthemaximumgain.Loweringthegainreducesthecontrastinthethermalimage.
Overlay
Overlaysareusedtoprovideextrainformationforexampleforforensicvideoanalysisorduringproductinstallationand
conguration.Overlaysaresuperimposedoverthevideostream.
Anoverlaytextcandisplaythecurrentdateandtimeoratextstring.Whenusingatextstringmodierscanbeusedtodisplay
informationsuchasthecurrentbitrateorthecurrentframerate.ForinformationaboutavailablemodiersseeFileNaming&
Date/TimeFormatsintheonlinehelp.
ItisalsopossibletodisplaytextwhenanactionruleistriggeredseeUseOverlayTextinanActionRule.
Toenableoverlays:
1.GotoVideo>VideoStreamandselecttheImagetab.
2.ToincludeanoverlayimageselectIncludeoverlayimageatthecoordinates.Theoverlayimagemustrstbeuploadedto
theAxisproductseeOverlayImage.
3.ToincludedateandtimeselectIncludedateandIncludetime.
4.ToincludeatextstringselectIncludetextandenterthetextintheeld.ModierscanbeusedseeFileNaming&
Date/TimeFormatsintheonlinehelp.
5.Denetextoverlaycharacteristicsintherelevantelds.
6.ClickSave.
TomodifythedateandtimeformatgotoSystemOptions>Date&Time.SeeDate&Timeonpage39.
17

AXISQ1931–EPTMountThermalNetworkCamera
Video
OverlayImage
Anoverlayimageisastaticimagesuperimposedoverthevideostream.Theimageforexampleacompanylogoisusedtoprovide
extrainformationortomaskapartoftheimage.
SinceitisstaticthepositionandsizeofanoverlayimagewillremainthesameregardlessofresolutionandPan/Tiltmovements.Use
aprivacymasktosetupadynamicmaskwhichwillalwaysmaskthespeciedpartofmonitoredarea.
FormoreinformationaboutprivacymasksseePrivacyMaskonpage19.
TouseanoverlayimagetheimagemustrstbeuploadedtotheAxisproduct.TheuploadedimageshouldbeaWindows24-bitBMP
imagewithmaximum250colors.Theimagewidthandheightinpixelsmustbeexactlydivisibleby4andcannotbelargerthanthe
maximumimageresolution.Ifcombiningtextandimageoverlaystakeintoconsiderationthatthetextoverlayoccupies16or32
pixelsinheight(dependingontheresolution)andhasthesamewidthasthevideoimage.
ToautomaticallyscaletheimagetotheresolutionusedbytheAxisproductselecttheoptionScalewithresolutionfromthe
TransparencySettingspagewhichisdisplayedwhenuploadingintheimage.
Touploadanoverlayimage:
1.GotoVideo>OverlayImage.
2.ClickBrowseandbrowsetothele.
3.ClickUpload.
4.TheTransparencySettingspageisnowdisplayed:
-TomakeacolorintheoverlayimagetransparentselectUsetransparencyandentertheRGBhexadecimalvalue
forthecolor.Example:Tomakewhitetransparententer#FFFFFF.
-ToscaletheimageautomaticallyselectScalewithresolution.Theimagewillbescaleddowntotthe
resolutionusedbytheAxisproduct.
5.ClickSave.
Toselecttheimagetouseasoverlay:
1.GotoVideo>OverlayImage.
2.SelecttheimagetousefromtheUseoverlayimagelistandclickSave.
Todisplaytheoverlayimage:
1.GotoVideo>VideoStreamandselecttheImagetab.
2.UnderOverlaySettingsselectIncludeoverlayimageatthecoordinates.
3.Tocontroltheimage’spositionentertheXandYcoordinates.TheX=0andY=0positionisthetopleftcorner.Ifapartof
theimageispositionedoutsidethevideoimagetheoverlayimagewillbemovedsothatthewholeimageisvisible.
4.ClickSave.
UseOverlayTextinanAtionRule
Actionrulesseepage31candisplayanoverlaytextwhentheruleistriggered.Thetextcanbeusedtoprovideinformationfor
forensicvideoanalysisnotifysurveillanceoperatorsorvalidatetriggersandactionsduringproductinstallationandconguration.
Todisplayoverlaytextwhenanactionruleistriggeredthemodier#Dshouldbeusedasdescribedbelow.Whentheruleis
triggered#Dwillbereplacedbythetextspeciedintheactionrule.
Startbyenablingoverlaytextinthevideostream:
1.GotoVideo>VideoStreamandselecttheImagetab.
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AXISQ1931–EPTMountThermalNetworkCamera
Video
2.UnderOverlaySettingsselectIncludetext.
3.Enterthemodier#Dandoptionallyadditionaltextwhichwillbedisplayedalsowhentheactionruleisnotactive.
Createtheactionrule:
1.GotoEvents>ActionRules
2.ClickAddtocreateanewrule.
3.SelectaTriggerandoptionallyaScheduleandAdditionalconditions.Seetheonlinehelpfordetails.
4.FromtheActionslistselectOverlayText
5.EnterthetexttodisplayintheTexteld.Thisisthetextthat#Dwillbereplacedby.
6.SpecifytheDuration.Thetextcanbedisplayedwhiletheruleisactiveorforaxednumberofseconds.
Example
Todisplaythetext“Motiondetected”whenmotionisdetectedenter#DintheIncludetexteldandenter“Motiondetected”in
theTexteldwhensettinguptheactionrule.
PrivayMask
Aprivacymaskisanareaofsolidcolorthatprohibitsusersfromviewingpartsofthemonitoredarea.Privacymaskscannotbe
bypassedviatheVAPIX®ApplicationProgrammingInterface(API).
ThePrivacyMaskListVideo>PrivacyMaskshowsallthemasksthatarecurrentlyconguredintheAxisproductandindicates
iftheyareenabled.
SincethePan/Tilt/Zoomcoordinatesdeneitssizeandpositionaprivacymaskisdynamicinrelationtothemonitoredarea.This
meansthatregardlessoftheangleandzoomofthelensthesameplaceorobjectwillbehidden.Todeneatwhatmagnicationthe
maskshouldbedisplayedzoomtothedesiredlevelandclickSetlevel.
Youcanaddanewmaskre-sizethemaskwiththemousechooseacolorforthemaskandgivethemaskaname.
Formoreinformationseetheonlinehelp.
Important
Addingmanyprivacymasksmayaffecttheproduct’sperformance.
19

AXISQ1931–EPTMountThermalNetworkCamera
ConfiguretheLiveViewPage
ConfiguretheLiveViewPage
YoucancustomizetheLiveViewpageandalterittosuityourrequirements.Itispossibletodenethefollowingfeaturesof
theLiveViewpage.
•StreamProle.Seepage16.
•DefaultViewerforBrowser.Seepage20.
•ViewerSettings.Seepage20.
•ActionButtons.ThesearethebuttonsdescribedinControlsontheLiveViewPageonpage9.
•UserDenedLinks.Seepage21.
DefaultViewerforBrowsers
FromLiveViewCong>DefaultViewerselectthedefaultmethodforviewingvideoimagesinyourbrowser.Theproductattempts
toshowthevideoimagesintheselectedvideoformatandviewer.Ifthisisnotpossibletheproductoverridesthesettingsand
selectsthebestavailablecombination.
BrowserViewerDescription
AMCRecommendedviewerinInternetExplorer(H.264/MotionJPEG).
QuickTimeH.264.
JavaappletAslowerimagingalternativetoAMC(MotionJPEG).Requiresoneofthe
followinginstalledontheclient:
•JVM(J2SE)1.4.2orhigher.
•JRE(J2SE)5.0orhigher.
WindowsInternetExplorer
StillimageDisplaysstillimagesonly.ClicktheRefreshbuttoninyourbrowsertoviewa
newimage.
ServerPushRecommendedviewerforotherbrowsers(MotionJPEG).
QuickTimeH.264.
JavaappletAslowerimagingalternativetoServerPush(MotionJPEGonly).
Otherbrowsers
StillimageDisplaysstillimagesonly.ClicktheRefreshbuttoninyourbrowsertoviewa
newimage.
Formoreinformationpleaseseetheonlinehelp.
ViewerSettings
TocongureoptionsfortheviewergotoLiveViewCong>ViewerSettings.
•SelectShowviewertoolbartodisplaytheAXISMediaControl(AMC)ortheQuickTimeviewertoolbarunderthevideo
imageinyourbrowser.
•H264decoderinstallation.TheadministratorcandisableinstallationoftheH.264decoderincludedwithAXISMedia
Control.Thisisusedtopreventinstallationofunlicensedcopies.Furtherdecoderlicensescanbepurchasedfromyour
Axisreseller.
•SelectEnablerecordingbuttontoenablerecordingfromtheLiveViewpage.Thisbuttonisavailablewhenusingthe
AMCviewer.TherecordingsaresavedtothelocationspeciedintheAMCControlPanel.SeeAXIMediaControl
(AMC)onpage11.
20