Axis Q8752-E User manual

AXISQ8752-EBispectralPTZNetworkCamera
UserManual

AXISQ8752-EBispectralPTZNetworCamera
TableofContents
Solutionoverview...........................................3
Getstarted................................................4
Findthedeviceonthenetwork....................................4
Accessthedevice...............................................4
Webpageoverview..............................................6
Additionalsettings..........................................8
Adjusttheimage................................................8
Adjustthecameraview(PT)......................................10
Viewandrecordvideo............................................11
Setuprulesandalerts...........................................13
Cleaningrecommendations...................................15
Setupdailycleaningofthevisualwindow...........................15
Learnmore................................................16
Colorpalettes..................................................16
Privacymasks..................................................16
Pan,tilt,andzoom(PT)..........................................16
Streamingandstorage...........................................16
Applications....................................................18
Troubleshooting............................................19
Resettofactorydefaultsettings...................................19
Firmwareoptions...............................................20
Checkthecurrentrmware.......................................20
Upgradethermware............................................20
Technicalissues,cluesandsolutions................................21
Performanceconsiderations.......................................21
Contactsupport.................................................22
Specications..............................................23
Productoverview................................................23
LEDindicators..................................................24
SDcardslot....................................................25
Buttons.......................................................25
Connectors....................................................25
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AXISQ8752-EBispectralPTZNetworCamera
Solutionoverview
Solutionoverview
TheAXISQ87BispectralPTNetworkCameraisintendedformission-criticalsurveillancethatdemands24-hourmonitoring
ofrestrictedareas,suchasairports.
Indifcultlightingconditions,thethermalchannelcandetectobjects(1)thatthevisualchannelcan’t.Totakeadvantageof
this,youcansetupthethermalchanneltoautomaticallydetectmotion,andsendasignaltothevisualchanneltozoominand
record.Tondoutmore,gotopage13.
Thecamera(2)isofteninstalledininaccessiblelocations.Withthebuilt-inwiperandoptionalwasheryoucanremove,forexample,
seasaltfromthefrontwindowwithoutphysicallyaccessingthecamera.Tondoutmore,gotoSetupdailycleaningofthe
visualwindowonpage15.
Thankstothewidetiltrangeyoucan,forexample,detectvariousyingobjects(3).
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AXISQ8752-EBispectralPTZNetworCamera
Getstarted
Getstarted
indthedeviceonthenetwork
TondAxisdevicesonthenetworkandassignthemIPaddressesinWindows®,useAXISIPUtilityorAXISDeviceManager.Both
applicationsarefreeandcanbedownloadedfromaxis.com/support.
FormoreinformationabouthowtondandassignIPaddresses,seethedocumentHowtoassignanIPaddressandaccessyourdevice.
Browsersupport
Youcanusethedevicewiththefollowingbrowsers:
ChromeTMFirefox®Edge®Safari®
Windows®recommendedxx
macOS®recommendedx
Otheroperatingsystemsxx
Ifyouneedmoreinformationaboutrecommendedbrowsers,gotoaxis.com/browsersupport.
Accessthedevice
1.OpenabrowserandentertheIPaddressorhostnameoftheAxisdevice.
2.Entertheusernameandpassword.Ifyouaccessthedeviceforthersttime,youmustsettherootpassword.SeeSeta
newpasswordfortherootaccountonpage4.
Verifythatnoonehastamperedwiththermware
TomakesurethatthedevicehasitsoriginalAxisrmware,ortotakefullcontrolofthedeviceafterasecurityattack:
1.Resettofactorydefaultsettings.SeeResettofactorydefaultsettingsonpage19.
Afterthereset,securebootguaranteesthestateofthedevice.
2.Congureandinstallthedevice.
Setanewpasswordfortherootaccount
Important
Thedefaultadministratorusernameisroot.Ifthepasswordforrootislost,resetthedevicetofactorydefaultsettings.
1.Typeapassword.Followtheinstructionsaboutsecurepasswords.SeeSecurepasswordsonpage5.
2.Retypethepasswordtoconrmthespelling.
3.ClickCreatelogin.Thepasswordhasnowbeencongured.
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AXISQ8752-EBispectralPTZNetworCamera
Getstarted
Towatchthisvideo,gotothewebversionofthisdocument.
www.axis.com/products/onlinemanual/53779
Securepasswords
Important
Axisdevicessendtheinitiallysetpasswordincleartextoverthenetwork.Toprotectyourdeviceaftertherstlogin,set
upasecureandencryptedHTTPSconnectionandthenchangethepassword.
Thedevicepasswordistheprimaryprotectionforyourdataandservices.Axisdevicesdonotimposeapasswordpolicyasthey
maybeusedinvarioustypesofinstallations.
Toprotectyourdatawestronglyrecommendthatyou:
•Useapasswordwithatleast8characters,preferablycreatedbyapasswordgenerator.
•Don’texposethepassword.
•Changethepasswordatarecurringinterval,atleastonceayear.
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AXISQ8752-EBispectralPTZNetworCamera
Getstarted
Webpageoverview
1Liveviewcontrolbar
2Liveview
3Productname
4Userinformation,colorthemes,andhelp
5Videocontrolbar
6Settingstoggle
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AXISQ8752-EBispectralPTZNetworCamera
Getstarted
7Settingstabs
7

AXISQ8752-EBispectralPTZNetworCamera
Additionalsettings
Additionalsettings
Adjusttheimage
Ifyouwanttoknowmoreaboutdifferentimagesettings,seeLearnmoreonpage16.
Selectexposuremode
Note
Theexposuremodesareonlyavailableforthevisualchannel.
Therearedifferentexposuremodeoptionsinthecamerathatadjustsaperture,shutterspeed,andgaintoimproveimagequalityfor
specicsurveillancescenes.GotoSettings>Image>Exposureandselectbetweenthefollowingexposuremodes:
•Formostusecases,selectAutomaticexposure.
•Forenvironmentswithcertainarticiallighting,forexampleuorescentlighting,selectlicker-free.
Selectthesamefrequencyasthepowerlinefrequency.
•Forenvironmentswithcertainarticiallightandbrightlight,forexampleoutdoorswithuorescentlightingatnightand
sunduringdaytime,selectlicker-reduced.
Selectthesamefrequencyasthepowerlinefrequency.
Hidepartsoftheimagewithprivacymasks
Youcancreateoneorseveralprivacymaskstohidepartsoftheimage.
1.GotoSettings>Privacymask.
2.ClickNew.
3.Adjustthesize,color,andnameoftheprivacymaskaccordingtoyourneeds.
Towatchthisvideo,gotothewebversionofthisdocument.
www.axis.com/products/onlinemanual/53779
Howtocreateaprivacymask
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AXISQ8752-EBispectralPTZNetworCamera
Additionalsettings
Towatchthisvideo,gotothewebversionofthisdocument.
www.axis.com/products/onlinemanual/53779
Howtochangetheappearanceofthemask
Reducenoiseinlow-lightconditions
Note
Low-lightsettingsareonlyavailableforthevisualchannel.
Toreducenoiseinlow-lightconditions,youcanadjustoneormoreofthefollowingsettings:
•Adjustthetrade-offbetweennoiseandmotionblur.GotoSettings>Image>ExposureandmovetheBlur-noise
trade-offslidertowardLownoise.
•Settheexposuremodetoautomatic.
Note
Ahighmaxshuttervaluecanresultinmotionblur.
•Toslowdowntheshutterspeed,setmaxshuttertothehighestpossiblevalue.
•Opentheaperture.
Handlesceneswithstrongbacklight
Dynamicrangeisthedifferenceinlightlevelsinanimage.Insomecasesthedifferencebetweenthedarkestandthebrightest
areascanbesignicant.Theresultisoftenanimagewhereeitherthedarkorthebrightareasarevisible.Widedynamicrange
(WDR)makesbothdarkandbrightareasoftheimagevisible.
ImagewithoutWDR.
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AXISQ8752-EBispectralPTZNetworCamera
Additionalsettings
ImagewithWDR.
Note
•WDRcancauseartifactsintheimage.
•WDRmaynotbeavailableforallcapturemodes.
1.GotoSettings>Image>Widedynamicrange.
2.TurnonWDR.
3.Ifyoustillhaveproblems,gotoExposureandadjusttheExposurezonetocovertheareaofinterest.
FindoutmoreaboutWDRandhowtouseitataxis.com/webarticles/wdr.
Useexternalilluminationwhenit'sdark
Thevisualchannelusesvisiblelighttodelivercolorimagesduringtheday.Withexternalilluminators,thevisualchannelcanbeused
alsoduringthenight.Toturnontheilluminatorswhenitgetsdarkandturnthemoffwhenitgetslight:
1.GotoSettings>System>Accessories.
2.UnderExternalilluminators,selectthetypeoflightcomingfromeachoftheilluminators.
3.TurnonUseilluminators.
4.GotoImage>DayandnightandmakesurethattheIR-cutlterissettoAuto.
5.Todetermineatwhatlightlevelyouwanttheilluminatorstoturnonandoff,movetheThresholdslidertowardBright
orDark.
6.TurnonAllowilluminationandSynchronizeillumination.
Adjustthecameraview(PTZ)
Tolearnmoreaboutdifferentpan,tilt,andzoomsettings,seePan,tilt,andzoom(PTZ)onpage16.
Limitthepan,tilt,andzoommovements
Iftherearepartsofthescenethatyoudon’twantthecameratoreach,youcanlimitthepan,tilt,andzoommovements.For
example,youwanttoprotecttheprivacyofresidentsinanapartmentbuilding,whichislocatedclosetoaparkinglotthatyouintend
tomonitor.Tolimitthemovements,gotoSettings>PTZ>Limits.
Createaguardtourwithpresetpositions
Aguardtourdisplaysthevideostreamfromdifferentpresetpositionseitherinapredeterminedorrandomorder,andforcongurable
periodsoftime.
1.GotoSettings>PTZ>Guardtours.
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AXISQ8752-EBispectralPTZNetworCamera
Additionalsettings
2.Click+.
3.Toedittheguardtour’sproperties,click.
4.Typeanamefortheguardtourandspecifythepauselengthinminutesbetweeneachtour.
5.Ifyouwanttheguardtourtogotothepresetpositionsinarandomorder,turnonShufe.
6.ClickDone.
7.ClickAddtoaddthepresetpositionsthatyouwantinyourguardtour.
8.ClickDonetoexittheguardtoursettings.
9.Toscheduletheguardtour,gotoSystem>Events.
Towatchthisvideo,gotothewebversionofthisdocument.
www.axis.com/products/onlinemanual/53779
Viewandrecordvideo
Tolearnmoreaboutsettingsforviewingandrecordingvideo,seeStreamingandstorageonpage16.
InsertanSDcard
YoucanuseanSDcardtostorerecordingslocallyinthedevice.TheSDcardisnotincluded.
CAUTION
•Riskofinjury.Movingparts.Keepyourbodypartsawayfromthedevicewheninoperation.Disconnectfrompower
supplybeforeinstallingorperformingmaintenanceonthedevice.
•Riskofinjury.Hotsurface.Donottouchthedevicewheninoperation.Disconnectfrompowersupplyandallowthe
surfacestocoolbeforeperformingmaintenanceonthedevice.
NO NO
NOTICE TICE TICE
Whenyouremovethetopcoveryouexposepartsofthecamerathataresensitivetoimpact.Makesureyoudon’thitthe
unprotectedcamerawiththetopcoverwhenyouremoveit.
ToinsertanSDcardinthedevice:
1.Disconnectpowerfromthedevice.
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AXISQ8752-EBispectralPTZNetworCamera
Additionalsettings
2.Loosenthefourtopcoverscrewsandremovethetopcover.
3.InserttheSDcard.TondoutwheretheSDcardslotisplaced,seeProductoverviewonpage23.
4.Putbackthetopcoverandtightenthescrews(torque2.0Nm).
5.Reconnectpowertothedevice.
Reducebandwidthandstorage
Important
Ifyoureducethebandwidthitcanresultinlossofdetailsinthepicture.
1.GotoliveviewandselectH.264.
2.GotoSettings>Stream.
3.Dooneormoreofthefollowing:
Note
ThezipstreamsettingsareusedforbothH.264andH.265.
-TurnondynamicGOPandsetahighGOPlengthvalue.
-Increasethecompression.
-TurnondynamicFPS.
Note
WebbrowsersdonotsupportH.265decoding.UseavideomanagementsystemorapplicationsupportingH.265decoding.
Setupnetworkstorage
Tostorerecordingsonthenetwork,youneedtosetupnetworkstorage:
1.GotoSettings>System>Storage.
2.ClickSetupunderNetworkstorage.
3.EntertheIPaddressofthehostserver.
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AXISQ8752-EBispectralPTZNetworCamera
Additionalsettings
4.Enterthenameofthesharedlocationonthehostserver.
5.Movetheswitchifthesharerequiresalogin,andenterusernameandpassword.
6.ClickConnect.
Recordandwatchvideo
Torecordvideoyoumustrstsetupnetworkstorage,seeSetupnetworkstorageonpage12,orhaveanSDcardinstalled.
Recordvideo
1.Gototheliveview.
2.Tostartarecording,clickRecord.Clickagaintostoptherecording.
Watchvideo
1.ClickStorage>Gotorecordings.
2.Selectyourrecordinginthelistanditwillplayautomatically.
Setuprulesandalerts
Youcancreaterulestomakeyourdeviceperformanactionwhencertaineventsoccur.Aruleconsistsofconditionsandactions.
Theconditionscanbeusedtotriggertheactions.Forexample,thedevicecanstartarecordingorsendanemailwhenitdetects
motion,orshowanoverlaytextwhenitrecords.
Triggeranaction
1.GotoSettings>System>Eventstosetuparule.Theruledeneswhenthedevicewillperformcertainactions.Rules
canbesetupasscheduled,recurring,orforexample,triggeredbymotiondetection.
2.SelecttheConditionthatmustbemettotriggertheaction.Ifyouspecifymorethanoneconditionfortherule,allofthe
conditionsmustbemettotriggertheaction.
3.SelectwhichActionthedeviceshouldperformwhentheconditionsaremet.
Note
Ifyoumakechangestoanactiverule,thentheruleneedstoberestartedforthechangestotakeeffect.
Detectmotionwiththethermalchannelandzoominandrecordwiththevisualchannel
Indifcultlightingconditionsthethermalchannelcandetectobjectsthatthevisualsensorcan’t.Thisexampleexplainshowto
usethethermalchanneltodetectmotion,andthenusethevisualchanneltozoominandrecord.Intheexample,thecamera
monitorsagate.
Createamotiondetectionprole:
Note
IfyourunAXISMotionGuardonbothchannelssimultaneously,itcanaffecttheframerateandthegeneralperformance.
Therefore,werecommendyoutoremoveallAXISMotionGuardprolesonthevisualchannel.
1.GotoSettings>AppsandopenAXISVideoMotionDetection.
2.SelectThermal.
3.CreateaprolenamedGateprofilethatcoverstheareaofinterest.Findoutmoreintheusermanualfor
AXISMotionGuardataxis.com/products/onlinemanual/.
Createthepresetpositions:
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AXISQ8752-EBispectralPTZNetworCamera
Additionalsettings
1.GotoSettings>PTZ>Presetpositions.
Bothchannelssharethesamepresetcongurations.
2.Createthehomepositionthatincludestheareaofinterest.
3.Createazoomed-inpresetposition,calledGateposition,thatcoverstheareaintheimagewhereyoupredict
thatthemovingobjectwillappear.
Createaruletozoominwiththevisualchannelwhenthethermalchanneldetectsmotion:
1.GotoSettings>System>Eventsandaddarule.
2.NametheruleGatekeeper.
3.Inthelistofconditions,underApplications,selectMotionGuard:Gateprole(Thermal).
4.Inthelistofactions,underPresetpositions,selectGotopresetposition.
5.UnderVideochannel,selectCamera1.
6.UnderPresetposition,selectGateposition.
7.SelectHometimeoutandsetthedurationforthecameratostayinthegateposition(waitatleast30secondsbefore
returningtohomeposition).
8.ClickSave.
CreatearuletorecordvideototheSDcard:
1.CreatearuleandnameitRecordvideo.
2.Inthelistofconditions,underPTZ,selectPTZpresetpositionreached:Camera1.
3.UnderPresetposition,selectGateposition.
4.Inthelistofactions,underRecordings,selectRecordvideowhiletheruleisactive.
5.UnderCamera,selectCamera1.
6.UnderStorage,selectSDcard.
7.ClickSave.
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AXISQ8752-EBispectralPTZNetworCamera
Cleaningrecommendations
Cleaningrecommendations
Setupdailycleaningofthevisualwindow
Thecameraisofteninstalledininaccessiblelocations.Thisexampleexplainshowyoucansetupthebuilt-inwiperandoptional
washertoremoveforinstanceseasalt,fromthevisualwindowdailywithoutphysicallyaccessingit.
Congurethewasher:
1.Pointthecameraatthenozzle.Makesurethatthenozzleislocatedinthecenteroftheimage.
2.GotoSettings>System>Accessories.
3.TurnonNozzlePosition.
4.Selectthewasherpumppinthatthewasherisconnectedto.
Setupdailycleaning:
1.GotoSettings>System>Events>Schedulesandaddanewschedule.
2.SelectScheduleandclickCreate.
3.Givethescheduleaname,forexampleWash.
4.UnderRepeat,selectDaily.
5.SetStarttime:12:00andEndtime:12:01.
6.SelectallDays.
7.ClickSave.
8.ClickRulesandcreateanewrule.
9.Givetheruleaname,forexampleWindowwash.
10.Inthelistofconditions,underScheduledandrecurring,selectScheduledevent.
11.Inthelistofschedules,selectWash
12.Inthelistofactions,underWasher,selectUsewasher.
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AXISQ8752-EBispectralPTZNetworCamera
Learnmore
Learnmore
Colorpalettes
Colorpalettesappliedtothermalimageshelpthehumaneyedistinguishimagedetails.Thecolorsinthepalettearearticially
createdpseudocolorsthatemphasizetemperaturedifferences.
Theproducthasseveralcolorpalettestochoosefrom.Ifanoperatorwatchesthevideostream,youcanchooseanyofthepalettes.If
thevideostreamisonlyusedbyapplications,selectthewhite-hotpalette.
Privacymasks
Note
Privacymasksareonlyavailableforthevisualchannel.
Aprivacymaskisauser-denedareathatpreventsusersfromviewingapartofthemonitoredarea.Inthevideostream,privacy
masksappearasblocksofsolidcolor.
You’llseetheprivacymaskonallsnapshots,recordedvideo,andlivestreams.
YoucanusetheVAPIX®applicationprogramminginterface(API)toturnofftheprivacymasks.
Important
Ifyouusemultipleprivacymasksitmayaffecttheproduct’sperformance.
Pan,tilt,andzoom(PTZ)
Guardtours
Aguardtourdisplaysthevideostreamfromdifferentpresetpositionseitherinapredeterminedorrandomorder,andforcongurable
periodsoftime.Oncestarted,aguardtourcontinuestorununtilstopped,evenwhentherearenoclients(webbrowsers)viewingthe
images.
Streamingandstorage
Videocompressionformats
Decidewhichcompressionmethodtousebasedonyourviewingrequirements,andonthepropertiesofyournetwork.The
availableoptionsare:
MotionJPEG
MotionJPEG,orMJPEG,isadigitalvideosequencethatismadeupofaseriesofindividualJPEGimages.Theseimagesarethen
displayedandupdatedataratesufcienttocreateastreamthatshowsconstantlyupdatedmotion.Fortheviewertoperceivemotion
videotheratemustbeatleast16imageframespersecond.Fullmotionvideoisperceivedat30(NTSC)or25(PAL)framespersecond.
TheMotionJPEGstreamusesconsiderableamountsofbandwidth,butprovidesexcellentimagequalityandaccesstoeveryimage
containedinthestream.
H.264orMPEG-4Part10/AVC
Note
H.264isalicensedtechnology.TheAxisproductincludesoneH.264viewingclientlicense.Toinstalladditionalunlicensed
copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.
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AXISQ8752-EBispectralPTZNetworCamera
Learnmore
H.264can,withoutcompromisingimagequality,reducethesizeofadigitalvideolebymorethan80%comparedtotheMotion
JPEGformatandbyasmuchas50%comparedtotheMPEG-4standard.Thismeansthatlessnetworkbandwidthandstoragespace
arerequiredforavideole.Orseenanotherway,highervideoqualitycanbeachievedforagivenbitrate.
H.265orMPEG-HPart2/HEVC
Note
H.265islicensedtechnology.TheAxisproductincludesoneH.265viewingclientlicense.Toinstalladditionalunlicensed
copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.
HowdoImage,Stream,andStreamprolesettingsrelatetoeachother?
TheImagetabcontainscamerasettingsthataffectallvideostreamsfromtheproduct.Ifyouchangesomethinginthistab,it
immediatelyaffectsallvideostreamsandrecordings.
TheStreamtabcontainssettingsforvideostreams.Yougetthesesettingsifyourequestavideostreamfromtheproductanddon’t
specifyforexampleresolution,orframerate.WhenyouchangethesettingsintheStreamtab,itdoesn’taffectongoingstreams,but
itwilltakeeffectwhenyoustartanewstream.
TheStreamprolessettingsoverridethesettingsfromtheStreamtab.Ifyourequestastreamwithaspecicstreamprole,the
streamcontainsthesettingsofthatprole.Ifyourequestastreamwithoutspecifyingastreamprole,orrequestastreamprole
thatdoesn'texistintheproduct,thestreamcontainsthesettingsfromtheStreamtab.
Bitratecontrol
Withbitratecontrol,youcanmanagethebandwidthconsumptionofyourvideostream.
Variablebitrate(VBR)
Withvariablebitrate,thebandwidthconsumptionvariesbasedonthelevelofactivityinthescene.Themoreactivityinthescene,
themorebandwidthyouneed.Youareguaranteedconstantimagequalitybutitrequiresstoragemargins.
Maximumbitrate(MBR)
Withmaximumbitrate,youcansetatargetbitratetohandlebitratelimitationsinyoursystem.Youmayseeadeclineinimage
qualityorframeratewhentheinstantaneousbitrateiskeptbelowthespeciedtargetbitrate.Youcanchoosetoeitherprioritize
imagequalityorframerate.Werecommendthatyoucongurethetargetbitratetoahighervaluethantheexpectedbitrate.This
givesyouamarginforadditionalcomplexitythatneedstobecaptured.
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AXISQ8752-EBispectralPTZNetworCamera
Learnmore
1Targetbitrate
Applications
AXISCameraApplicationPlatform(ACAP)isanopenplatformthatenablesthirdpartiestodevelopanalyticsandotherapplications
forAxisproducts.Tondoutmoreaboutavailableapplications,downloads,trialsandlicenses,gotoaxis.com/applications.
TondtheusermanualsforAxisapplications,gotoaxis.com.
Towatchthisvideo,gotothewebversionofthisdocument.
www.axis.com/products/onlinemanual/53779
Howtodownloadandinstallanapplication
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AXISQ8752-EBispectralPTZNetworCamera
Troubleshooting
Troubleshooting
Resettofactorydefaultsettings
CAUTION
•Riskofinjury.Movingparts.Keepyourbodypartsawayfromtheproductwheninoperation.Disconnectfrompower
supplybeforeinstallingorperformingmaintenanceontheproduct.
•Riskofinjury.Hotsurface.Donottouchtheproductwheninoperation.Disconnectfrompowersupplyandallowthe
surfacestocoolbeforeperformingmaintenanceontheproduct.
NO NO
NOTICE TICE TICE
Whenyouremovethetopcoveryouexposepartsofthevisualcamerathataresensitivetoimpact.Makesureyoudon’thit
theunprotectedcamerawiththetopcoverwhenyouremoveit.
Important
Resettofactorydefaultshouldbeusedwithcaution.Aresettofactorydefaultresetsallsettings,includingtheIPaddress,to
thefactorydefaultvalues.
Note
Theinstallationandmanagementsoftwaretoolsareavailablefromthesupportpagesataxis.com/support/downloads
1.Disconnectpowerfromtheproduct.
2.Loosenthefourtopcoverscrewsandremovethetopcover.
3.Pressthecontrolbutton.Tondoutwherethecontrolbuttonisplaced,seeProductoverviewonpage23
4.Putbackthetopcoverandtightenthescrews(torque2.0Nm).
5.Reconnectpowertotheproduct.
Youcanalsoresettofactorydefaultthroughtheproduct’swebpage.GotoSettings>System>MaintenanceandclickDefault.
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AXISQ8752-EBispectralPTZNetworCamera
Troubleshooting
irmwareoptions
Axisoffersproductrmwaremanagementaccordingtoeithertheactivetrackorthelong-termsupport(LTS)tracks.Beingonthe
activetrackmeanscontinuouslygettingaccesstoallthelatestproductfeatures,whiletheLTStracksprovideaxedplatformwith
periodicreleasesfocusedmainlyonbugxesandsecurityupdates.
Usingrmwarefromtheactivetrackisrecommendedifyouwanttoaccessthenewestfeatures,orifyouuseAxisend-to-endsystem
offerings.TheLTStracksarerecommendedifyouusethird-partyintegrations,whicharenotcontinuouslyvalidatedagainstthelatest
activetrack.WithLTS,theproductscanmaintaincybersecuritywithoutintroducinganysignicantfunctionalchangesoraffecting
anyexistingintegrations.FormoredetailedinformationaboutAxisproductrmwarestrategy,gotoaxis.com/support/rmware.
Checkthecurrentrmware
Firmwareisthesoftwarethatdeterminesthefunctionalityofnetworkdevices.Oneofyourrstactionswhentroubleshootinga
problemshouldbetocheckthecurrentrmwareversion.Thelatestversionmaycontainacorrectionthatxesyourparticular
problem.
Tocheckthecurrentrmware:
1.Gototheproduct’swebpage.
2.Clickonthehelpmenu.
3.ClickAbout.
Upgradethermware
Important
Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providedthatthefeaturesareavailablein
thenewrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.
Important
Makesuretheproductremainsconnectedtothepowersourcethroughouttheupgradeprocess.
Note
Whenyouupgradetheproductwiththelatestrmwareintheactivetrack,theproductreceivesthelatestfunctionality
available.Alwaysreadtheupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeupgradingthe
rmware.Tondthelatestrmwareandthereleasenotes,gotoaxis.com/support/rmware.
1.Downloadthermwareletoyourcomputer,availablefreeofchargeataxis.com/support/rmware.
2.Logintotheproductasanadministrator.
3.GotoSettings>System>Maintenance.Followtheinstructionsonthepage.Whentheupgradehasnished,the
productrestartsautomatically.
Towatchthisvideo,gotothewebversionofthisdocument.
www.axis.com/products/onlinemanual/53779
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