Axis C2005 User manual

AXISC2005NetworkCeilingSpeaker
UserManual

AXISC2005NetworkCeilingSpeaker
Solutionoverview
Solutionoverview
Towatchthisvideo,gotothewebversionofthisdocument.
www.axis.com/products/online-manual/25385
Anoverviewofhownetworkaudioworks.
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AXISC2005NetworkCeilingSpeaker
Findthedeviceonthenetwork
Findthedeviceonthenetwork
TondAxisdevicesonthenetworkandassignthemIPaddressesinWindows®,useAXISIPtilityorAXISDeviceManager.Both
applicationsarefreeandcanbedownloadedfromaxis.com/support.
FormoreinformationabouthowtondandassignIPaddresses,seethedocumentHowtoassignanIaddressandaccessyour
deviceonthedevicepageataxis.com.
Browsersupport
Youcanusethedevicewiththefollowingbrowsers:
ChromeTMFirefox®Edge®Safari®
Windows®recommendedxx
OSX®recommendedx
Otheroperatingsystemsxx
Ifyouneedmoreinformationaboutrecommendedbrowsers,gotoaxis.com/browser-support.
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AXISC2005NetworkCeilingSpeaker
Accessthedevice
Accessthedevice
1.OpenabrowserandentertheIPaddressorhostnameoftheAxisdevice.
IfyouhaveaMaccomputer(OSX),gotoSafari,clickBonjourandselectthedevicefromthedrop-downlist.Toadd
Bonjourasabrowserbookmark,gotoSafari>Preferences.
2.Entertheusernameandpassword.Ifyouaccessthedeviceforthersttime,youmustsettherootpassword.SeeSeta
newpasswordfortherootaccountonpage4.
Setanewpasswordfortherootaccount
Important
Thedefaultadministratorusernameisroot.Ifthepasswordforrootislost,resetthedevicetofactorydefaultsettings.
1.Typeapassword.Followtheinstructionsaboutsecurepasswords.SeeSecurepasswordsonpage4.
2.Retypethepasswordtoconrmthespelling.
3.ClickSave.Thepasswordhasnowbeencongured.
Securepasswords
Important
Axisdevicessendtheinitiallysetpasswordincleartextoverthenetwork.Toprotectyourdeviceaftertherstlogin,set
upasecureandencryptedHTTPSconnectionandthenchangethepassword.
Thedevicepasswordistheprimaryprotectionforyourdataandservices.Axisdevicesdonotimposeapasswordpolicyasthey
maybeusedinvarioustypesofinstallations.
Toprotectyourdatawestronglyrecommendthatyou:
•seapasswordwithatleast8characters,preferablycreatedbyapasswordgenerator.
•Don’texposethepassword.
•Changethepasswordatarecurringinterval,atleastonceayear.
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AXISC2005NetworkCeilingSpeaker
Additionalsettings
Additionalsettings
Changetherootpassword
1.Logintotheproduct’swebpageandgotoSystem>Users.
2.Fortherootuser,clickEdit.
3.Enteranewpasswordandsave.
Setupanewzone
1.Logintotheaudiodevicethatyouwanttosetastheleaderintheaudiosystem.
2.GotoAudio>Systemsettings.
3.Edittheleaderaudiodevice:
3.1Clickthepencil.
3.2Enteraudiodevicenameandenterusernameandpassword.
3.3ClickApply
4.Ifpossible,changetoMulticast.
5.Addaudiodevicestotheaudiosystem:
5.1nderAvailableaudiodevices,clicktheplussigntoaddanaudiodevicetothezone.Ifyourdeviceisnot
listed,clickAdddevicemanuallytoaddthedevice.
5.2Foreachaudiodevice,settheaudiodevicenameandenterusernameandpasswordforthatdevice.
5.3ClickApply.
Setolumeandgain
Volume
1.GotoAudio>Systemoverview.
2.sethesliderSystemunderVolumetosetthesystemvolume.
AxisAudioPlayer
1.GotoServicesandappsandopenAxisAudioPlayer.
2.Setthevolumelevelforsystem,announcementsandmusic.
Note
Themaximalvolumeforannouncementsandmusiccanneverbehigherthanthemaximalvolumeforthesystem.
Gain
1.GotoAudio>Devicesettings.
2.Ontheutput,settheutputgain.
3.OntheInputtab,settheInputgain.
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AXISC2005NetworkCeilingSpeaker
Additionalsettings
4.GotoAudio>Systemoverview.
5.setheslidersbesideafollowertoadjustthegainforanaudiodevice.
Calibrateandrunremotespeakertest
Thespeakertestisatestthatcanbeinitiatedfromaremotelocationtoverifythatthespeakerisworkingasintended.Formore
information,seeSpeakertestonpage14.
Note
Duringcalibration,itisrecommendedthatsomeoneisphysicallypresentattheinstallationsitetolistentothetesttonesand
ensurethatthetesttonesarenotmufedorblockedbyanyunintendedobstructionsinthespeaker’sacousticpath.
Calibratetheaudiodevice:
1.GotoAudio>Devicesettings.
2.ClickCalibratetocalibratetheaudiodevice.
OncetheAxisproductiscalibrated,thespeakertestcanberunatanytime:
1.GotoAudio>Audiosettings.
2.ClickTesttorunthespeakertest.
Note
Itisalsopossibletorunthecalibrationbypressingthecontrolbutton.Seeroductoverviewonpage20toidentifythe
controlbutton.
Prepareanaudiocliplink
Audioclipscanbesettoplaywhenaneventoccurs.
Toprepareanaudiocliplink:
1.GotoAudio>Audioclips.
2.Clickforanaudioclip.
3.Setthevolumeandnumberoftimestorepeattheclip.
4.Clickthecopyicontocopythelink.
SetupdirectSIP(P2P)
VoIP(VoiceoverIP)isagroupoftechnologiesthatenablesvoiceandmultimediacommunicationoverIPnetworks.Formore,
seeVoiceoverI(VoI)onpage14.
InthisproductVoIPisenabledthroughtheSIPprotocol.FormoreinformationaboutSIP,seeSessionInitiationrotocol(SI)on
page14
TherearetwotypesofsetupsforSIP.Peer-to-peerisoneofthem.sepeer-to-peerwhenthecommunicationisbetweenafewuser
agentswithinthesameIPnetworkandthereisnoneedforextrafeaturesthataPBX-servercouldprovide.Forinformationon
howtosetitup,seeeer-to-peerSI(2SI)onpage14.
1.GotoVoIP>SIPsettingsandselectEnableSIP.
2.InCalltimeout,setthenumberofsecondsthatacallwilllastbeforeitendsifthereisnoanswer.
3.Toallowthedevicetoreceiveincomingcalls,selectAllowincomingcalls.
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AXISC2005NetworkCeilingSpeaker
Additionalsettings
4.Setthenumberofsecondsbeforetimeoutforincomingcalls.
5.ClickSave.
6.InPortsettings,entertheSIPportnumberandSIPTLSportnumber.
Note
•SIPport–forSIPsessions.Signallingtrafcthroughthisportisnon-encrypted.Thedefaultportnumberis5060.
•SIPTLSport–forSIPSandTLSsecuredSIPsessions.SignallingtrafcthroughthisportisencryptedwithTransportLayer
Security(TLS).Thedefaultportnumberis5061.
•RTPstartport–EntertheportusedfortherstRTPmediastreaminaSIPcall.Thedefaultstartportformediatransportis
4000.SomerewallsmightblockRTPtrafconcertainportnumbers.Aportnumbermustbebetween1024and65535.
7.ClickSave.
8.InNATtraversal,selecttheprotocolsyouwanttoenableforNATtraversal.
Note
seNATtraversalwhenthedeviceisconnectedtothenetworkfrombehindaNATrouterorarewall.Formoreinformation
seeNATtraversalonpage15.
SetupSIPthroughaserer(PBX)
VoIP(VoiceoverIP)isagroupoftechnologiesthatenablesvoiceandmultimediacommunicationoverIPnetworks.Formore,
seeVoiceoverI(VoI)onpage14.
InthisproductVoIPisenabledthroughtheSIPprotocol.FormoreinformationaboutSIP,seeSessionInitiationrotocol(SI)on
page14
TherearetwotypesofsetupsforSIP.APBX-serverisoneofthem.seaPBX-serverwhenthecommunicationshouldbebetweenan
innitenumberofuseragentswithinandoutsidetheIPnetwork.Additionalfeaturescouldbeaddedtothesetupdependingonthe
PBX-provider.Formoreinformationsee,rivateBranchExchange(BX)onpage15.
1.RequestthefollowinginformationfromyourPBXprovider:
-serID
-Domain
-Password
-AuthenticationID
-CallerID
-Registrar
-RTPstartport
2.GotoVoIP>SIPaccounts>Createaccount.
3.EnteraNamefortheaccount.
4.SelectRegistrar.
5.Selectatransportmode.
6.AddtheaccountinformationfromthePBXprovider.
7.ClickSave.
8.SetuptheSIPsettingsthesamewayasforpeer-to-peer.SeeSetupdirectSI(2)onpage6formoreinformation.
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AXISC2005NetworkCeilingSpeaker
Additionalsettings
StopaudiowithDTMF
Thisexampleexplainshowto:
•CongureDTMFonadevice.
•SetupaneventtostoptheaudiowhenaDTMFcommandissenttothedevice.
Note
SIPmustbeactivatedbeforeyoucanusethisactionrule.
Note
FormoreinformationabouteventsseeSetuprulesandalertsonpage16.
1.GotoVoIP>DTMF.
2.Selectpeer-to-peerorregistraraccount.
3.ClickthepencilnexttotheSIPaccount.
4.ClickAdd.
5.IntheNameeld,enter"stopaudio".
6.IntheSequenceeld,enter"1".
7.ClickApplyandthenK.
8.GotoEvents>Management>ActionrulesandclickAdd.
9.IntheNameeld,enter"DTMFstopaudio".
10.Fromthelistoftriggers,selectCall,DTMFand“stop”.
11.Fromthelistofactions,selectStopaudioclipandthenclickK.
Sendanemailifaspeakertestfails
Severalactionsrulescanbecombined,orhavearelationtoeachother.Inthisexampletheaudiodeviceisconguredtosendan
emailtoadenedrecipientwhenaspeakertestfails.Thespeakertestisconguredtobeperformed18:00everyday.
Todothatthefollowingneedtobecongured:
•Arecurrence
•Aschedule
•Aspeakertestthatstartsaspecictime
•Anemailrecipient
•Theconditionofwhentosendtheemail
Note
Formoreinformationaboutspeakertest,seeSpeakertestonpage14.
1.Setuparecurrence:
1.1GotoEvents>Management>Recurrences.
1.2Createarecurrencethattriggersonceeveryday.Nameit"speakertestrecurrence".
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AXISC2005NetworkCeilingSpeaker
Additionalsettings
2.Setupaschedule:
2.1GotoEvents>Management>Schedules.
2.2Createaschedulethatstartsat18:00andendsat18:01(everyday).Nameit"speakertestschedule".
3.Setupanautomatedspeakertest:
3.1GotoEvents>Management>ActionrulesandclickAdd.
3.2EnteranameandselectTimefromthetriggerlist.
3.3SelectRecurrenceandselect"speakertestrecurrence".
3.4Select"speakertestschedule".
3.5SelectRunspeakertestasactiontypeandclickK.
4.Createanemailrecipient:
4.1GotoEvents>Management>Recipients,andclickAdd.
4.2Nameit"speakertestrecipients"andselectEmailfromtheTypelist.
4.3EntertheemailaddressestosendemailstointheToeld.secommastoseparatemultipleaddresses.
4.4SelecttheemailproviderfromtheProviderlist.
4.5EntertheuserIDandpasswordfortheemailaccount.
4.6ClickTesttosendatestemail.
Note
Someemailprovidershavesecurityltersthatpreventusersfromreceivingorviewinglargeattachments,from
receivingscheduledemailsandsimilar.Checktheemailprovider’ssecuritypolicytoavoiddeliveryproblemsand
lockedemailaccounts.
5.Setuptheconditionofwhentosendtheemail:
5.1GotoEvents>Management>ActionrulesandclickAdd.
5.2EnteranameandselectSpeakertestfromthetriggerlist.
5.3SelectTestresultandselectFailed.
5.4SelectSendnoticationasactiontypeandselect"speakertestrecipients"asrecipient.
5.5EnterasubjectandamessageandclickK.
AXISAudioPlayer
seAXISAudioPlayertoadd,manageandschedulemusicplaylists,streamsandprerecordedannouncements.Tond
AXISAudioPlayer,gotothedevicewebpageandclickverview.
Addmusicandannouncementstothelibrary
1.GotoMUSIC.
2.Drag-and-droplesorbrowselestoaddmusictothelibrary.
Note
AllaudiolesarestoredontheSDcard.
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AXISC2005NetworkCeilingSpeaker
Additionalsettings
Createaplaylist
1.ClickontheplussignnexttoPlayliststoaddanewplaylist.
2.EnteranameandclickSave.
Youcannowdraganddropmusiclesandannouncementsfromthelibrarytoyourplaylist.
NO NO
NOTICE TICE TICE
Whendeletingalefromtheplaylistitwillstillbeinthelibrary,butifyoudeletealeinthelibraryitwillbedeleted
bothinthelibraryandtheplaylist.
Addstreams
1.Ifyouhaveaproxy,clickthesettingsiconinthetoprightcornerandenteryourproxyaddress.Supportedstream
formatsareMP3,M3orPLS(playlistformat).
2.SelectMUSIC.
3.ClickontheplussignnexttoStreams.
4.WritethenameofthestreamandtheRLtoyourstream.
5.ClickSave.
Createaschedule
1.GototheScheduletab.
2.Clickanddragtocreateaboxoverthetimeslotyouwanttoplayaplaylistorstream.Thetimeanddatesettings
onthelocaldeviceareusedforallscheduledactivities.
3.InNewEvent:
-Choosetoplayeitherdirectlyfromthelibraryortoplayaplaylistorstream.
-Clickonthetimeforstartorendifyouwanttochangethetime.
4.ClickSave.
Scheduleannouncements
1.GototheScheduletab.
2.Click>.
3.Choosewhichannouncementtoplayandthetimetoplayit.
4.Theannouncementwillbemarkedintheschedulewith.
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AXISC2005NetworkCeilingSpeaker
Integration
Integration
Playaudiowhenacameradetectsmotion
ThisexampleexplainshowtosetuptheaudiodevicetoplayanaudioclipwhenanAxisnetworkcameradetectsmotion.
Prerequisites
•TheAxisaudiodeviceandAxisnetworkcameraarelocatedonthesamenetwork.
•Themotiondetectionapplicationisconguredandrunninginthecamera.
Prepareanaudiocliplink:
1.GotoAudio>Audioclips.
2.Clickthelinkiconforanaudioclip.
3.Setthevolumeandnumberoftimestorepeattheclip.
4.Clickthecopyicontocopythelink.
Example
Thelinkwillhavethisformat:
http://[audiodeviceIP]/axis-cgi/playclip.cgi?location=camera_clicks.mp3&repeat=2&v-
olume=45
Createanactionrule:
1.Inthewebpageofthecamera,gotoSettings>System>Events.
2.GotoRecipientsandaddarecipient.
3.Typeanamefortherecipient,forexample“Speaker”.
4.SelectHTTPfromtheTypedrop-downlist.
5.PastetheconguredlinkfromtheaudiodeviceintheHosteld.
6.Entertheusernameandpasswordoftheaudiodevice.
7.ClickSave.
8.GotoRulesandaddarule.
9.Typeanamefortheactionrule,forexample"Playclip".
10.FromtheConditionlist,selectavideomotiondetectionalternativeunderApplications.
Note
Iftherearenooptionsforvideomotiondetection,thengotoApps,clickAXISVideoMotionDetectionandturnon
motiondetection.
11.FromtheActionlist,selectSendnoticationthroughHTTP.
12.nderRecipient,selectyourrecipient.
13.ClickSave.
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AXISC2005NetworkCeilingSpeaker
Integration
IntegrateaudiowithAXISCameraStation
Thisexampleexplainshowto:
•AddanAxisnetworkaudiodevicetoAXISCameraStationandassociateitwithanAxisnetworkcamera.
•Createabuttoninthecamera’sliveviewinAXISCameraStation,thatmakestheaudiodeviceplayanaudioclip.
NO NO
NOTICE TICE TICE
Thissystemsetupissuitablefornon-lifecriticalsystems,forexampleintruderalarmsorstaffandcustomeraddress.
Specicguidelinesandstandards(localtotheinstallation)havetobemetforimplementationincriticalsystems,such
asreevacuation.
Limitations:
•AudiosentfromAXISCameraStationtoanAXISnetworkaudiodevicecannotberecorded.
•AnaudiodevicemustbeassociatedwithacamerainAXISCameraStation.
•Youcanonlyassociateoneaudiodevicepercamera.
•ThereisnovolumecontrolfortheaudiodeviceinAXISCameraStation.
1.AddanAXISnetworkaudiodevicetoAXISCameraStation:
1.1InAXISCameraStation,clickandselectConguration.
1.2GotoDevices>Adddevices.
1.3SelectthenetworkaudiodevicefromthelistandclickAdd.
1.4Gototherdevicestocheckthattheaudiodevicehasbeenaddedtothelist.
2.Associatetheaudiodevicewithacamera:
2.1InAXISCameraStation,gotoDevices>Streamingprolesandselectthecamerathatyouwanttoassociate
theaudiodevicewith.
2.2Inthedevice’sstreamingprole,selecttheaudiodevicefromtheSpeakerdrop-down.
2.3ClickApply.
2.4Totesttheassociation,gotothecamera’sLiveviewinAXISCameraStationandclicktheSpeakbutton.When
youspeakintothecomputer’smicrophone,theaudiodeviceplaystheaudio.
3.Prepareaudiocliplink:
3.1GotoAudio>Audioclips.
3.2Clickthelinkiconforanaudioclip.
3.3Setthevolumeandnumberoftimestorepeattheclip.
3.4Clickthecopyicontocopythelink.
4.Createabuttonthattriggerstheaudioclip:
4.1InAXISCameraStation,gotoConguration>Recordingandevents>ActionrulesandclickNew.
4.2ClickAddtoaddatrigger.
4.3Inthelistoftriggers,selectActionbuttonandclickK.
4.4Ifabuttonhasbeencreated,thenselectCreatenewbuttonandclickNext.
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AXISC2005NetworkCeilingSpeaker
Integration
4.5SelectCommandbuttonandclickNext.
4.6Enterthebuttondetails,forexample:
-Buttonlabel:Stafftotill
-Tooltip:Callstafftocometotill
-Addtocamera:selectthecameraassociatedwiththeaudiodevice.
-Addtomap.
-ClickOK.
Note
Youcanassociatethebuttonwithmultiplemapsorcameras.
4.6ClickNext.
4.7ClickAddtoaddanaction.
4.8Inthelistofactions,selectSendHTTPNoticationandclickK.
4.9PastetheconguredlinkfromtheaudiodeviceintheURLeld.
4.10CheckAuthenticationrequiredandentertheUsernameandPasswordoftheaudiodevice.
4.11ClickK.
4.12ClickNexttwice.
4.13EnteraNamefortheruleandclickFinish.
Inthecamera’sliveviewinAXISCameraStation,thereisnowabuttonlabelledStafftotill.Whenyouclickthebutton,theaudio
deviceplaystheaudioclip.
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AXISC2005NetworkCeilingSpeaker
Learnore
Learnore
Speakertest
Thespeakertestisatestthatcanbeinitiatedfromaremotelocationtoverifythatthespeakerisworkingasintended.
TheAutoSpeakerTestmustbecalibratedduringrsttimeusefromitsmountedpositionattheinstallationsite.Ifthespeakeris
movedorifitslocalsurroundingschange,forinstanceifawallisbuiltorremoved,thespeakershouldbere-calibrated.
Thespeakerperformsthetestbyplayingaseriesoftesttonesthatareregisteredbythebuilt-inmicrophone.Everytimeyourunthe
test,theregisteredvaluesarecomparedwiththevaluesthatwereregisteredduringthecalibration.
VoiceoerIP(VoIP)
VoiceoverIP(VoIP)isagroupoftechnologiesthatenablesvoicecommunicationandmultimediasessionsoverIPnetworks,suchas
theinternet.Intraditionalphonecalls,analogsignalsaresentthroughcircuittransmissionsoverthePublicSwitchedTelephone
Network(PSTN).InaVoIPcall,analogsignalsareturnedintodigitalsignalstomakeitpossibletosendthemindatapackets
acrosslocalIPnetworksortheinternet.
IntheAxisproduct,VoIPisenabledthroughtheSessionInitiationProtocol(SIP)andDual-ToneMulti-Frequency(DTMF)signaling.
SessionInitiationProtocol(SIP)
TheSessionInitiationProtocol(SIP)isusedtosetup,maintainandterminateVoIPcalls.Youcanmakecallsbetweentwoormore
parties,calledSIPuseragents.TomakeaSIPcallyoucanuse,forexample,SIPphones,softphonesorSIP-enabledAxisdevices.
TheactualaudioorvideoisexchangedbetweentheSIPuseragentswithatransportprotocol,forexampleRTP(Real-Time
TransportProtocol).
Youcanmakecallsonlocalnetworksusingapeer-to-peersetup,oracrossnetworksusingaPBX.
Peer-to-peerSIP(P2PSIP)
ThemostbasictypeofSIPcommunicationtakesplacedirectlybetweentwoormoreSIPuseragents.Thisiscalledpeer-to-peerSIP
(P2PSIP).Ifittakesplaceonalocalnetwork,allthat’sneededaretheSIPaddressesoftheuseragents.AtypicalSIPaddressinthis
casewouldbesip:<local-ip>
Example
SIP
sip:192.168.1.101 sip:192.168.1.100
YoucansetupaSIP-enabledphonetocallanaudiodeviceonthesamenetworkusingapeer-to-peerSIPsetup.
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AXISC2005NetworkCeilingSpeaker
Learnore
PriateBranchExchange(PBX)
WhenyoumakeSIPcallsoutsideyourlocalIPnetwork,aPrivateBranchExchange(PBX)canactasacentralhub.Themain
componentofaPBXisaSIPserver,whichisalsoreferredtoasaSIPproxyoraregistrar.APBXworkslikeatraditionalswitchboard,
showingtheclient'scurrentstatusandallowingforexamplecalltransfers,voicemail,andredirections.
ThePBXSIPservercanbesetupasalocalentityoroffsite.Itcanbehostedonanintranetorbyathirdpartyprovider.Whenyou
makeSIPcallsbetweennetworks,callsareroutedthroughasetofPBXs,thatquerythelocationoftheSIPaddresstobereached.
EachSIPuseragentregisterswiththePBX,andcanthenreachtheothersbydialingthecorrectextension.AtypicalSIPaddressin
thiscasewouldbesip:<user>@<domain>orsip:<user>@<registrar-ip>.TheSIPaddressisindependentofitsIP
addressandthePBXmakesthedeviceaccessibleaslongasitisregisteredtothePBX.
Example
SIP
SIP
SIP
sip:[e-mail]
PBX
sip.company.com
sip:[e-mail]
sip:[e-mail]
NATtraersal
seNAT(NetworkAddressTranslation)traversalwhentheAxisdeviceislocatedonanprivatenetwork(LAN)andyouwantto
accessitfromoutsideofthatnetwork.
Note
TheroutermustsupportNATtraversalandPnP®.
EachNATtraversalprotocolcanbeusedseparatelyorindifferentcombinationsdependingonthenetworkenvironment.
•ICETheICEInteractiveConnectivityEstablishment)protocolincreasesthechancesofndingthemostefcientpathto
successfulcommunicationbetweenpeerdevices.IfyoualsoenableSTNandTRN,youimprovetheICEprotocol’s
chances.
•STUN-STN(SessionTraversaltilitiesforNAT)isaclient-servernetworkprotocolthatletstheAxisdevicedetermineif
itislocatedbehindaNATorrewall,andifsoobtainthemappedpublicIPaddressandportnumberallocatedfor
connectionstoremotehosts.EntertheSTNserveraddress,forexample,anIPaddress.
•TURN-TRN(TraversalsingRelaysaroundNAT)isaprotocolthatletsadevicebehindaNATrouterorrewallreceive
incomingdatafromotherhostsoverTCPorDP.EnterTRNserveraddressandthelogininformation.
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AXISC2005NetworkCeilingSpeaker
Learnore
Setuprulesandalerts
Youcancreaterulestomakeyourdeviceperformactionswhencertaineventsoccur.Aruleconsistsofconditionsandactions.The
conditionscanbeusedtotriggertheactions.Forexample,thedevicecanplayanaudioclipaccordingtoascheduleorwhenit
receivesacall,orsendanemailifthedevicechangesIPaddress.
Applications
AXISCameraApplicationPlatform(ACAP)isanopenplatformthatenablesthirdpartiestodevelopanalyticsandotherapplications
forAxisproducts.Tondoutmoreaboutavailableapplications,downloads,trialsandlicenses,gotoaxis.com/applications.
TondtheusermanualsforAxisapplications,gotoaxis.com.
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AXISC2005NetworkCeilingSpeaker
Troubleshooting
Troubleshooting
Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support.
Resettofactorydefaultsettings
Important
Resettofactorydefaultshouldbeusedwithcaution.Aresettofactorydefaultresetsallsettings,includingtheIPaddress,to
thefactorydefaultvalues.
Toresettheproducttothefactorydefaultsettings:
1.Disconnectpowerfromtheproduct.
2.Pressandholdthecontrolbuttonwhilereconnectingpower.Seeroductoverviewonpage20.
3.Keepthecontrolbuttonpressedfor10secondsuntilthestatusLEDindicatorturnsamberforthesecondtime.
4.Releasethecontrolbutton.TheprocessiscompletewhenthestatusLEDindicatorturnsgreen.Theproducthasbeenreset
tothefactorydefaultsettings.IfnoDHCPserverisavailableonthenetwork,thedefaultIPaddressis192.168.0.90
5.setheinstallationandmanagementsoftwaretoolstoassignanIPaddress,setthepassword,andaccesstheproduct.
Itisalsopossibletoresetparameterstofactorydefaultthroughthewebinterface.GotoMaintenance>Maintenanceactionsand
clickRestoretoresettofactorydefaultvaluesbutkeeptheIPaddress,orDefaulttoresetallvaluesincludingtheIPaddress.
Checkthecurrentrmware
Firmwareisthesoftwarethatdeterminesthefunctionalityofnetworkdevices.Oneofyourrstactionswhenyoutroubleshoota
problemshouldbetocheckthecurrentrmwareversion.Thelatestversionmaycontainacorrectionthatxesyourparticular
problem.
Tocheckthecurrentrmware:
1.Inthedevice’swebpage,gotoverview.
2.ChecktheFirmwareversion.
Upgradethermware
Important
Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providedthatthefeaturesareavailablein
thenewrmware),althoughthisisnotguaranteedbyAxisCommunicationsAB.
Important
Makesurethedeviceremainsconnectedtothepowersourcethroughouttheupgradeprocess.
Note
Whenyouupgradethedevicewiththelatestrmware,thedevicereceivesthelatestfunctionalityavailable.Alwaysreadthe
upgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeyouupgradethermware.Tondthelatest
rmwareandthereleasenotes,gotoaxis.com/support/rmware
1.Downloadthelatestrmwareletoyourcomputer,availablefreeofchargeataxis.com/support/rmware
2.Logintothedeviceasanadministrator.
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AXISC2005NetworkCeilingSpeaker
Troubleshooting
3.GotoSystem>Maintenance>Firmwareupgradeandfollowtheinstructionsonthepage.Whentheupgradehas
nished,thedevicerestartsautomatically.
Technicalissues,cluesandsolutions
Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support.
Problemsupgradingthermware
FirmwareupgradefailureIfthermwareupgradefails,thedevicereloadsthepreviousrmware.Themostcommonreason
isthatthewrongrmwarelehasbeenuploaded.Checkthatthenameofthermwarele
correspondstoyourdeviceandtryagain.
ProblemssettingtheIPaddress
Thedeviceislocatedona
differentsubnet
IftheIPaddressintendedforthedeviceandtheIPaddressofthecomputerusedtoaccessthe
devicearelocatedondifferentsubnets,youcannotsettheIPaddress.Contactyournetwork
administratortoobtainanIPaddress.
TheIPaddressisbeingused
byanotherdevice
DisconnecttheAxisdevicefromthenetwork.Runthepingcommand(inaCommand/DOSwindow,
typepingandtheIPaddressofthedevice):
•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...
thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceonthenetwork.
ObtainanewIPaddressfromthenetworkadministratorandreinstallthedevice.
•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressisavailable
forusewiththeAxisdevice.Checkallcablingandreinstallthedevice.
PossibleIPaddressconict
withanotherdeviceonthe
samesubnet
ThestaticIPaddressintheAxisdeviceisusedbeforetheDHCPserversetsadynamicaddress.
ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanotherdevice,theremay
beproblemsaccessingthedevice.
Thedevicecannotbeaccessedfromabrowser
CannotloginWhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhenattempting
tologin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.
Ifthepasswordfortheuserrootislost,thedevicemustberesettothefactorydefaultsettings.
SeeResettofactorydefaultsettingsonpage17.
TheIPaddresshasbeen
changedbyDHCP
IPaddressesobtainedfromaDHCPserveraredynamicandmaychange.IftheIPaddresshasbeen
changed,useAXISIPtilityorAXISDeviceManagertolocatethedeviceonthenetwork.Identify
thedeviceusingitsmodelorserialnumber,orbytheDNSname(ifthenamehasbeencongured).
Thedeviceisaccessiblelocallybutnotexternally
Toaccessthedeviceexternally,werecommendusingoneofthefollowingapplicationsforWindows®:
•AXISCameraStation:30-daytrialversionfreeofcharge,idealforsmalltomid-sizesystems.
Forinstructionsanddownload,gotoaxis.com/products/axis-companion.
Performanceconsiderations
Whensettingupyoursystem,itisimportanttoconsiderhowvarioussettingsandsituationsaffecttheamountofneededbandwidth
(thebitrate)required.
Thefollowingfactorsarethemostimportanttoconsider:
•Heavynetworkutilizationduetopoorinfrastructureaffectsthebandwidth.
18

AXISC2005NetworkCeilingSpeaker
Troubleshooting
•RunningmultipleAXISCameraApplicationPlatform(ACAP)applicationssimultaneouslymayaffectthethegeneral
performance.
19

AXISC2005NetworkCeilingSpeaker
Specifications
Specifications
Tondthelatestversionoftheproduct’sdatasheet,gototheproductpageataxis.comandlocateSupport&Documentation.
Productoeriew
1StatusLED
2Networkconnector
3Microphoneswitch
4SDmemorycardslot
5Controlbutton
LEDIndicators
StatusLEDIndication
nlitnlitfornormaloperation.
GreenSteadygreenfornormaloperation.
AmberSteadyduringstartupandwhenrestoringsettings.
RedSlowashforfailedupgrade.
Red/GreenFlashesred/greenfastwhenidentifyinganaudiodeviceisselected.
20