Balmar DDC-12/24 User manual

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INSTALLATION AND OPERATION MANUAL
Introduction
The Digital Duo Charge provides a safe method to charge your engine
starting battery. Unlike switches, isolators and other charge splitting
devices, the Digital Duo Charge installs between the vessel’s house
and starting batteries rather than between the alternator and batteries.
This allows the alternator and regulator to concentrate output based
on the house battery’s needs. When the Digital Duo Charge senses
charging voltage at the house battery, it works like a DC-to-DC battery
charger, providing up to 30 amps of regulated charging current to
support the starting battery.
In most installations, the Digital Duo Charge requires just four wires
for operation; a fused input wire, a fused output wire, a ground wire
and an ON/OFF wire. In applications where the Digital Duo Charge
is used to supply a battery bank that may require more than 30 amps
of regulated charging current, the Digital Duo Charge may be used to
manually control an external solenoid. Please note the section in the
manual relating to solenoid control.
The Digital Duo Charge is designed specically to enable its user to
control charging voltage output -- making it possible to safely mix house
and starting battery technologies. The Digital Duo Charge features four
different programs based on four battery technologies: Standard Flood-
ed, Deep Cycle Flooded, Gel and AGM battery types. In addition, the
Digital Duo Charge can be programmed for 12-volt or 24-volt operation.
When used with an optional Battery Temperature Sensor cable (MC-
TS-B), the Digital Duo Charge responds to a battery over-temperature
condition by automatically discontinuing charging output.
Safety Considerations
Before installing your Digital Duo Charge,
please take a moment to consider these guide-
lines for safe regulator installation. Failure to
work safely could result in injury or damage to
your electrical system.
1. Always disconnect your battery banks and
ensure that switches are “OFF” prior to
installing your regulator.
2. Remove loose-tting clothing or jewelry,
which could become entangled in your
motor or other machinery.
3. Wear ANSI-approved safety glasses.
4. DO NOT modify the Digital Duo Charge.
Alterations could result in damage, and will
void your warranty.
5. DO NOT attempt installation if tired or
fatigued.
6. Ensure the engine has cooled before
initiating installation.
7. DO NOT attempt installation while using
alcohol or medication that could impair your
judgment or reaction time.
8. Always use the right tool for the job.
Improper tool use may damage regulator or
your boat and could result in personal injury.
9. Take time to read the manual. Equipment
damage and possible injuries may result
from an incomplete understanding of the
installation and operation of the Digital
Duo Charge. If you are unfamiliar with DC
electrical systems, consult with a licensed
marine electrician.
Digital Duo Charge
DDC-12/24
©2017 Balmar LLC SUP- 0202 / REV.B 5/12/17
Introduction 1 Programming Duo Charge 5
Safety Considerations 1 System Voltage 6
Unpacking the Box 2 Adjust For Battery Type 6
Installation Basics 2 Adjust Voltage Limits 6
Basic Wiring Installation 2 Terminal Location Legend 7
Input Wire/On-Off Wire 3 Troubleshooting 8
Battery Temp. Sensor Drive 4 Duo Charge Wiring Diag. 8
Digital Duo Charge Operation 5 Balmar Contact Info. 9
Table of Contents

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Unpacking The Box
Prior to installing the Digital Duo Charge, we recommend that you inventory the contents of the packaging and ensure that the
following items are included. Contact Balmar Customer Service at 360-435-6100 if any items listed below are missing.
• Digital Duo Charge
• Input Cable (Includes two ring terminal connectors and 30-amp ATC fuse and fuseholder)
• Output Cable (includes one ring terminal and one butt connector, with a 30-amp ATC fuse and fuseholder)
• Programming screwdriver (magnetic tip at end of screwdriver handle is used for programming, not the blade end)
• DDC-12/24 Quick Strike Guide
Installation Basics
The Digital Duo Charge MUST be mounted within the length of the Input Cable from the house battery. Four mounting holes
are included on the mounting tabs of the Digital Duo Charge. Ensure that the mounting location is protected from moisture and
temperatures in excess of 120º F. The Duo Charge should be installed far enough from inverters, navigational, and communications
equipment to ensure protection from radio frequency noise. The location of the Digital Duo Charge should make it possible to
easily view its LED display. The short length of the Input Cable and longer Output Cable allow the wiring to act like an electric
spring, enabling the Digital Duo Charge to address high battery loads more efciently.
Wiring Basics
Once installed as described above, the Digital Duo Charge can be wired for proper operation. The following sections will describe
the recommended connection points for optimal charging performance. The four following connections are required.
Ground Wire
The Digital Duo Charge must be properly connected to system ground, which must be
shared between the house and starting battery banks, for proper operation. Failure
to do so will result in non-operation and potential damage to the device. Connection
to system ground can be made at one of the following: house battery negative post,
starting battery negative post, or system ground bus. User-supplied 14-gauge wire is
recommended. To install the ground wire:
1. Select a length of 14-gauge wire long enough to extend from the Ground
Terminal on the Digital Duo Charge to your intended ground source, such as
a ground bus as shown at right.
2. Crimp appropriately-sized ring terminal and 1/4” female spade connector to
the wire ends.
3. Connect the female spade terminal to the Ground Terminal on the Digital Duo Charge.
4. Connect the ring terminal to the desired ground source.
Output Cable
The Digital Duo Charge includes a 30-amp, fused 10-gauge cable with one ring terminal and a butt connector terminal. The
installer must supply the length of 10-gauge wire required to extend to the starting battery from the butt connector end of the
Output Cable. A minimum run of eight feet of wire from the Output Cable to the starting battery is recommended. Again, the reason
for the extra wire length is to act like an electric spring which allows the Digital Duo Charge to produce a higher current. To install
the Output Cable:
1. Attach the Output Cable’s ring terminal to the starting battery positive post.
2. Determine the correct length of 10-gauge wire to extend from the Output Cable to the Digital Duo Charge. Connect at the
butt connector. Attach a ring terminal connector at the end of the 10-gauge wire and connect to the Digital Duo Charge output
terminal.

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Input Wire
The Digital Duo Charge includes a 30-amp, fused 10-gauge cable with two ring terminals. To install the Input Cable:
1. Connect the larger of the two ring terminal connections to the positive post of your house battery. Most marine batteries
will include a secondary stud on the battery lug that will provide a satisfactory connection point.
2. Connect the smaller of the two ring terminal connections to the input terminal of the Digital Duo Charge.
While it may be more convenient to mount the Digital Duo Charge a further distance than is allowed by the length of the Input
Cable, we strongly recommend limiting that distance to the length provided. Again, the shorter length of the input wire allows for
a longer run of the output side of the Digital Duo Charge wiring to add greater ability to address larger loads.
ON/OFF Wire
The fourth and nal wire required for basic operation is the ON/OFF wire, which supplies either switched or constant power to the
Digital Duo Charge. If automatic activation of the Digital Duo Charge is desired whenever a source of charging is available at the
house battery bank, the ON/OFF wire can be connected directly to the positive post of the house battery or at the Input terminal
of the Digital Duo Charge (as shown in diagram at right).
When connected directly to house battery voltage, the Digital Duo Charge will remain in a sleep mode whenever input voltage
remains below 13 volts in a 12-volt charging system, or 26 volts in a 24-volt charging system. When voltage at the Input terminal
exceeds that voltage threshold, the Digital Duo Charge will provide charging current to the starting battery. When used in this
mode, the Digital Duo Charge will require a nominal amount of current while asleep (approximately 500mA). If the vessel remains
disconnected from a charge source for an extended period, the Digital Duo Charge can be disabled by disconnecting the ON/OFF
wire from the ON/OFF terminal, or by installing and using an ON/OFF toggle in the ON/OFF wire.
If the Digital Duo Charge is only intended for use when the house battery is being charged by the alternator and regulator, the
ON/OFF wire can be connected to the same switched voltage source that’s used to supply the voltage regulator’s ignition circuit.
To install the ON/OFF wire:
1. Determine the preferred method for Digital Duo Charge activation, and the preferred source for ON/OFF voltage.
2. Provide a length of 14-gauge wire suitable for the intended voltage source and the Duo Charge.
3. Attach one appropriately sized ring terminal or other suitable termination connector, and a 1/4” female spade connector to
the ends of the wire.
4. Plug the 1/4” spade terminal onto the Digital Duo Charge’s ON/OFF connector pin.
5. Connect the other end of the wire, as required, to the desired source of ON/OFF
voltage.
Optional Wiring Connections
While the Digital Duo Charge does provide full functionality with the basic four-wire
connections discussed above, there are a number of optional functions which may provide
additional capacity or intelligence. These include battery temperature sensing and solenoid
control, which enables the manual bypass of the Digital Duo Charge’s internal circuitry and
activation of a solenoid drive circuit that can be used in conjunction with a higher capacity
solenoid relay.

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Battery Temperature Sensor
When used in conjunction with the optional MC-TS-B Battery Temperature Sensor, the Digital Duo Charge can automatically
respond to a potential battery thermal runaway by discontinuing charging output to the starting battery — adding a level of safety
to the charging system. To install the MC-TS-B Battery Temperature Sensor:
1. Attach the lug that houses the sensor module to the negative post of the starting battery.
2. Using care to match polarity between the temperature sensor positive and negative wires and the positive and negative
temperature sensor terminal pins on the Digital Duo Charge, connect wires to the terminal pins.
Solenoid Drive
In applications where the Digital Duo Charge is used to support larger capacity starting batteries (such as 4D and 8D models) or
windlass and/or thruster batteries, there may be instances when the 30-amp capacity of the Digital Duo Charge’s circuitry may
not provide sufcient current to satisfy demands. When used as a standalone charge source, the Duo Charge is designed to
discontinue charging when demands exceed its capabilities. At that point, the Digital Duo Charge will wait for a short period and
query if the demand has diminished to below its 30-amp capacity. If so, the Digital Duo Charge will continue charging. If demand
continues to exceed capacity, the Digital Duo Charge will continue to shut down, while periodically checking to see if demand has
diminished.
If your application requires frequent charging levels in excess of 30 amps, it may be necessary to add a solenoid as a method to
manually bypass the Digital Duo Charge’s internal circuitry. Keep in mind, the Digital Duo Charge will not automatically activate
the solenoid if the demand exceeds its capacity. As such, it is important to monitor charging voltage closely at the battery being
charged by the Digital Duo Charge. To utilize the Digital Duo Charge’s solenoid drive function, it will be necessary for the user to
supply an appropriate-capacity solenoid and a toggle or other ON/OFF
switching mechanism to control the bypass function.
To install the external solenoid control circuit:
1. Install solenoid between primary and secondary battery banks.
Ensure that solenoid is properly sized to handle maximum current
ow. Ensure that wire gauge is adequate to supply maximum
current ow.
2. Connect positive solenoid relay terminal to a source of positive
system voltage.
3. Connect the negative solenoid relay to the Solenoid Drive terminal
on the Digital Duo Charge.
4. Create a switched circuit between system ground and the Auto/
Manual terminal on the Digital Duo Charge.
Once installed, the Duo Charge will be in the Auto mode whenever the
toggle switch is in the OFF position, and charging will occur via the
Digital Duo Charge’s internal circuitry. When the toggle switch is in the
ON position, the Duo Charge will revert to manual mode, allowing the
solenoid to control charge ow to the secondary battery bank.
Ground Bus
AUTO/MANUAL
SOLENOID DRIVE
ON
TO HOUSE BATTERYTO START BATTERY
TO BATTERY
VOLTAGE +

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Digital Duo Charge Operation
When the four required wires are connected to the Digital Duo Charge, a start-up sequence will initiate on the Duo Charge’s six
color-coded LED display. When powered up, the LEDs will:
1. Illuminate from right to left (amber to green) four times, indicating that the Digital Duo Charge is set for 12-volt operation.
2. Illuminate the #1 and #2 amber LEDs, followed by a green LED, indicating battery program type. The #3 green indicates
Standard Flooded; the #4 green indicates Deep Cycle Flooded; the #5 green indicates gel; and the #6 green indicates
AGM.
3. Illuminate the #1 amber, followed by a combination of green LEDs, indicating low voltage activation. See the Balmar Digital
Duo Charge web page for detailed values for low and high voltage settings.
4. Illuminate the #2 amber, followed by a combination of green LEDs, indicating maximum voltage ouput.
5. Illuminate the #3 green LED, indicating that the Digital Duo Charge is in operation.
If, upon start up, the Digital Duo Charge display deviates from the sequence above, or if the #3 LED begins to blink, proceed to
the troubleshooting instructions.
The Digital Duo Charge performs like a DC to DC battery charger. When the Digital Duo Charge recognizes 13 volt or greater on
the input terminal the Digital Duo Charge will turn on and start passing current to the start battery.
The maximum output amperage of the Digital Duo Charge is 30 amps. When used
as a stand alone charge source, the Digital Duo Charge is designed to discontinue
charging when demands exceed its capabilities. At that point, the Digital Duo
Charge will wait for a short period and query if the demand has diminished to below
its 30-amp capacity. If so, the Digital Duo Charge will continue charging. If demand
continues to exceed capacity, the Digital Duo Charge will continue to shut down,
while checking periodically to see if demand has diminished. So, if you decided to
install the Digital Duo Charge to charge a bow thruster battery, windlass battery or
a battery that can be highly discharged the Digital Duo Charge may go into the over
current condition because the demand is greater than 30 amps. If you intend to use
the Digital Duo Charge to support charging at a larger battery with demands greater
than a typical starting battery, please contact Balmar Customer Service at 360-435-
6100 for technical support.
If your application requires frequent charging levels in excess of 30 amps, it may
be necessary to add a solenoid as a method to manually bypass the Digital Duo
Charge’s internal circuitry. Keep in mind, the Digital Duo Charge will not automatically
activate the solenoid if the demand exceeds its capacity. As such, it is important to
monitor charging voltage closely at the battery being charged by the Digital Duo
Charge.
To utilize the Digital Duo Charge’s solenoid drive function, it will be necessary for
the user to supply an appropriate-capacity solenoid and a toggle or other ON/OFF
switching mechanism to control the bypass function.
Programming The Digital Duo Charge
The Digital Duo Charge features four selectable program types for the following battery types: standard ooded, deep cycle
ooded, gel and absorbed glass mat (AGM). Program changes are made by activating a magnetic reed switch located on the
Digital Duo Charge circuit board with the magnetic tipped programming tool provided. In addition to battery type, the Digital Duo
Charge can be programmed to support 12-volt or 24-volt charging systems.
Programming For System Voltage - 12 to 24 Volt
The Digital Duo Charge is preset at the factory for 12-volt operation. To adjust the Duo Charge for 24-volt charging:
1. Remove the wire supplying the ON/OFF terminal from the ON/OFF pin.
2. Place the magnetic end of the programming screwdriver on the RED dot (or against one or the other end of the reed
switch).
3. Reconnect the wire to the ON/OFF terminal while continuing to hold the magnet against the RED dot. After a couple of
seconds, the #3 green LED will illuminate. Continue to hold the magnet to the switch.

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Programming The Digital Duo Charge (Continued)
4. After a few additional seconds, the #3 green and #4 green will both illuminate. Remove the magnet from the switch. Wait
until the green LEDs go dark.
5. After saving the program change, the display will indicate 24-volt mode by scrolling from left to right (green to amber) at
start up.
Programming For System Voltage - 24 to 12-Volt
1. Remove the wire supplying the ON/OFF terminal from the ON/OFF pin.
2. Place the magnetic end of the programming screwdriver on the RED dot (or against one or the other end of the reed switch).
3. Reconnect the wire to the ON/OFF terminal while continuing to activate the reed switch with the magnet. After a couple of
seconds, the #3 green LED will illuminate.. Continue to hold the magnet to the switch.
4. After another couple of seconds, the #3 green and #4 green will both be illuminated. Remove the magnet from the switch.
Wait until the green LEDs go dark.
5. Re-activate and hold the magnet to the switch. After a couple
of seconds, the #3 green LED will illuminate. Continue to
hold. After several seconds, the #3 green and #5 green LEDs
will illuminate. Release the magnet. After saving the program
change, the display will indicate 12-volt mode by scrolling
from right to left (amber to green) at start up.
Programming For Battery Type
The Duo Charge’s factory default program is suitable, right out of the box, for the majority of cranking-type batteries – and will
require no programming after installation. Some technologies, however, may benet from some voltage adjustment. Four programs,
based on standard ooded, deep cycle ooded, gel and AGM battery types are included in the Duo Charge’s programming mode.
To select the program that’s best suited to your battery type:
1. Ensure that the #3 green LED is illuminated. Place the magnetic end of the programming screwdriver on the RED dot (or
against one or the other end of the reed switch).
2. Continue to hold the magnet against the switch. After several seconds, the #3 green LED will go dark, and the #1 and #2
amber LEDs will illuminate.
3. Continue to hold the magnet against the switch. After several seconds, the #1 and #2 amber and the #3 LEDs will be
illuminated.
4. Continue to hold the magnet to the switch. After a few more seconds, the #3 green light will go dark and the next green
LED will illuminate.
5. When the green LED indicating your desired battery type is illuminated, release the switch by removing the magnet.
6. Should you need to change the programming selection, activate and hold the switch until the #1 and #2 amber and #6
green LEDs are illuminated. Release the switch until the LEDs go dark. Re-activate the switch. The LEDs will illuminate,
and the green LEDs will scroll the opposite direction.
Programming Lower And Upper Voltage Limits
In addition to its ability to be programmed for specic battery type, the Digital Duo Charge offers the ability to adjust the upper and
lower voltage limits for charging, enabling the Digital Duo Charge to be used with battery types not included in the four selectable
preset programs.
To program the lower voltage limit:
7. With the Digital Duo Charge powered up, place the magnetic end of the programming screwdriver against the RED
dot on the epoxy potting (or against one or the other end of the reed switch). The #1 and #2 Amber LEDs will illumi-
nate, followed by the #3 green LED.
8. Release the magnet from the RED dot. Once the reed switch is disengaged, the LEDs will go dark. Shortly thereaf-
ter, the #1 Amber LED will illuminate.
9. Re-activate the switch by returning the magnetic screwdriver to the RED dot.
10. The 1# Amber LED will be joined by a number of sequenced Green LEDs as described in the chart below. Release
the magnet from the switch when the desired value is indicated.
11. The 1# Amber LED will re-illuminate, followed by the #2 Amber LED.
12. If you choose to select the upper voltage value, continue to the following instructions.
Program #1 - Standard Flooded
Program #2 - Deep Cycle Flooded
Program #3 - Gel
Program #4 - Absorbed Glass Mat (AGM)
32 1
4 2 1
2 1
2 1
5
6

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G G G G A A
1
3
4
5
G G G G A A
1
3
4
6
G G G GA A
1
3
4
GGGG G G A A
1
3
56
G G G G A A
1
3
5
G G G G A A
1
3
6
G G G GA A
1
3
G G G G A A
1
6
G G G G A A
1
5
Lower & Upper Voltage Limits
12.3V 24.6V
12.4V 24.8V
12.5V 24.8V
12.6V 25.2V
12.7V 25.4V
12.8V 25.6V
12.9V 25.8V
13.0V 26.0V
13.1V 26.2V
G G G G A A
1
56
G G G G A A
14
G G G GAA
14
6
G G G G A A
14
5
G G G G A A
2
3
4
5
G G G G A A
2
3
4
6
G G G GA A
2
3
4
G G G G A A
2
3
56
G G G G A A
2
3
5
13.2V 26.4V
13.3V 26.6V
13.4V 26.8V
13.5V 27.0V
13.6V 27.2V
13.7V 27.4V
13.8V 27.6V
13.9V 27.8V
14.0V 28.0V
G G G G A A
2
3
6
G G G G A A
2
3
G G G GA A
2
6
G G G G A A
2
5
G G G G A A
2
56
G G G G A A
24
G G G GA A
24
6
G G G G A A
24
5
14.1V 28.2V
14.2V 28.4V
14.3V 28.6V
14.4V 28.8V
14.5V 29.0V
14.6V 29.2V
14.7V 29.4V
14.8V 29.6V
12V 24V
12V 24V12V 24V
To program the upper voltage limit:
13. Re-activate the switch by returning the magnetic screwdriver to the RED dot when the #2 Amber LED is illuminated.
14. The 2# Amber LED will be joined by a number of sequenced Green LEDs as described in the chart below. Release
the magnet from the switch when the desired value is indicated.
15. The 2# Amber LED will re-illuminate, allowing you to change your programming choice, if needed.
16. If the reed switch is not re-activated, the display will cycle between the #1 and #2 Amber LEDs two more times. Both
#1 and #2 LEDs will ash together a total of eight times, indicating that your program choices have been saved.
Digital Duo Charge Terminal Legend
1. OUTPUT TERMINAL
2. MAGNETIC REED SWITCH
3. GROUND
4. BATTERY TEMP. (NEG.)
5. BATTERY TEMP. (POS.)
6. AUTO/MANUAL (NEG.)
7. ON/OFF (POS.)
8. SOLENOID DRIVE (NEG.)

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Digital Duo Charge Troubleshooting
Symptom Cause/Solution
No Lights/No Output
1. No voltage at input wire or ON/OFF wire – Check wiring and repair.
2. Bad fusing on input wire – Replace 30A fuse in input cable.
3. Voltage too low at house battery bank – Check house battery charging system.
4. Starting battery demanding >30A – Install solenoid and manual over-ride switch. Check grounding.
5. Bad Duo Charge unit – Contact Balmar Customer Service at 360-435-6100 or at [e-mail].
Interference at radio, autopilot or
navigation equipment when Digital
Duo Charge is active
1. Input, Output or ON/OFF wires causing interference – Re-route wiring. Check system grounding.
2. Output wire is coiled – Uncoil any surplus wire and re-arrange to ensure noise is reduced.
3. Duo Charge is mounted too close to electronics – Relocate Duo Charge.
4. Frequency interference – Install noise reduction lter on electronics power wire.
Output voltage is not appropriate for
battery type selected
1. Wrong battery program selected – Verify program and re-program as described above.
2. Voltage drop in output cable – Check wiring resistance and repair as needed.
3. Voltage drop in input cable – Check wiring resistance and repair as needed.
4. Voltage drop in output cable – Check wiring resistance and repair as needed.
No Output. #4 LED blinks once inter-
mittent 1. High system temperature – Determine source of overheating and repair.
No Output. #4 LED blinks twice inter-
mittent 1. Start battery voltage too high – Inspect starting battery for secondary charge sources and correct.
No Output. #4 LED blinks three times
intermittent
1. House battery voltage too low – Correct charging source for house battery bank.
2. House battery voltage too low – Check wiring resistance in Input wire and repair as needed.
No Output. #4 LED blinks four times
intermittent 1. House battery voltage too high – Correct charging source for house battery bank.
No Output. #4 LED blinks ve times in-
termittent
1. Start battery temperature too high – Shut down system. CAREFULLY inspect starting battery for signs of
overheating. Repair condition and/or replace starting battery.
2. Bad Temperature Sensor cable – Check wiring resistance (approx. 34-40k). Repair or replace Temperature
Sensor cable.
3. Bad system grounding – Test ground-side resistance between batteries and charging system. Repair.
No Output. #4 LED blinks six times in-
termittent 1. Voltage too low at ON/OFF terminal – Repair or relocate ON/OFF wire.
654 7
2
3
1
8 9

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For more information, contact Balmar Customer Service or Technical Support at [phone] or visit the Balmar website at
www.balmar.net. Balmar LLC believes all information herein to be factual and accurate, yet maintains no liability for factual or typographic
error. In addition, Balmar retains the right to revise or update products without notication. Visit the Balmar website for product updates
or bulletins and may apply to your alternator or voltage regulator. No part of this document may be reproduced without express written
permission of Balmar LLC © Copyright 2017.
Balmar Warranty
Balmar Limited Warranty
Balmar’s Limited Warranty covers defects in material or workmanship on new Balmar products generally for a period of one (1) year from
the purchase date. Only consumers or dealers purchasing Balmar products from authorized Balmar retailers or resellers and installed
by a qualied installer may obtain coverage under Balmar’s Limited Warranty. Components with a manufacturing date greater than ten
(10) years old are not covered under the Balmar Warranty, even if the purchase date has been within the past two (2) years. Purchase
from unauthorized resellers, which may include some online entities, may not guarantee the purchaser will receive a newly manufactured
component, and therefore does not guarantee Warranty coverage.
Warranty Resolution
If Balmar authorizes a product to be returned to Balmar or an authorized service provider, Balmar will repair the product or replace it without
charge with a functionally equivalent replacement product. Balmar may replace the product with a product that was previously in service
or repaired, but re-tested to meet Balmar specications. Balmar will pay to ship the replacement product to the purchaser. By sending the
product for replacement, ownership of the original product will be transferred to Balmar. Labor charges at the consumer’s site are not covered
under this Warranty. Balmar warrants that repaired or replaced products shall be covered under the Balmar Warranty for the remainder of the
original product warranty, or 90 days, whichever is greater.
Not Covered Under Warranty
Balmar’s Warranty does not cover any problem that is caused by (a) an accident, abuse, neglect, exposure to shock, electrostatic
discharge, heat or humidity beyond the product’s specications, improper installation, inappropriate operation/misapplication, maintenance
or modication, or (b) any misuse contrary to the instructions provided with the product, or (c) loss, or (d) malfunctions caused by other
equipment, or (e) acts of God. Examples of conditions not warranted: cracked or broken cases, parts damaged by re, water, freezing,
lightning, collision, theft, explosion, rust, corrosion, or items damaged in route to Balmar for repair. Balmar’s Warranty is void if a product
is returned with removed, damaged or tampered labels or any other alterations (including removal of any component or external cover) to
the product. Balmar’s Warranty does not cover labor charges or any direct, consequential, or incidental damages. Costs related to recovery
removal or installation are not recoverable under the Balmar Limited Warranty.
Applicable Laws
Balmar’s Warranty is governed by the laws of the State of Alabama, USA. The Balmar Warranty provides the purchaser specic legal rights,
and you may also have other rights that vary from state to state. Balmar’s Warranty does not affect any additional rights consumers have
under laws in their jurisdictions governing the sale of consumer goods, including, without limitation, national laws implementing EC Directive
44/99/EC. Some states do not allow the exclusion of limitation of incidental or consequential damages, so the limitation or exclusions of
Balmar’s Warranty may not apply in certain jurisdictions.
Warranty Return Material Process
1. Contact Balmar Technical Support at [phone]. Tech Support will review the troubleshooting steps with you to help
determine if Balmar’s product is defective.
2. Go to www.balmar.net and download the RMA request.
3. Once complete, you will receive an RMA number, at which point you should complete the forms and send them with the product
and the original receipt showing the date of purchase to Balmar at the address listed below. Please include the RMA number on the
outside of the package.
4. Please send the product postage prepaid via a carrier that can track the package. Note: If you have a 9-Series Alternator to return,
please ship it to our Marysville, WA location.
Balmar LLC
353 James Record Road SW
Huntsville, AL 35824
Attention: Warranty Returns RMA#
Once Balmar receives the product, we will test the product to determine if the problem is due to a defect in the product. If, at the sole
discretion of Balmar, the problem is determined to be a manufacturer defect, Balmar will repair the product or send a new product to replace
the defective product.
Balmar will not provide Warranty coverage unless Warranty claims are made in compliance with all the terms listed here, and the specied
return procedures are followed.
Balmar LLC
15201 39th Ave. NE
Marysville, WA 98271
Attention: Warranty Returns RMA#

10
www.balmar.net / Customer Service: [phone] x1 / Technical Support: [phone] x3
Tech Service is available Monday - Friday (8:30am - 7:30pm EST)
Balmar Knows How To
Charge Your Batteries
Balmar LLC
15201 39th Avenue NE
Marysville, WA 98271
USA
[phone]
www.balmar.net CDI Electronics LLC
353 James Record Road SW
Huntsville, AL 35824
USA
[phone]
www.cdielectronics.com
CDI Electronics designs and manufactures ignition components for
outboard motors and diagnostic software for most Marine Engines. CDI
enjoys relationships with 70 distribution partners around the world. To
Find a CDI distribution partner, visit www.cdielectronics.com.
Both Balmar and CDI Products are manufactured in our ISO
9000-Certied Factory in Huntsville, Alabama.
Please read carefully. All policies, procedures and instructions are subject
to change. This guide was prepared to provide information and does not
constitute a contract. Balmar reserves the right, without prior notice, to
change, delete, supplement, or otherwise amend at any time the information
and policies contained in this guide.
For the most recent information about Balmar’s products, policies and
instructions please visit, www.balmar.net.
© 2017 Balmar LLC