Bartec TC77ex-NI Installation guide

BARTEC GmbH
Max-Eyth-Straße 16
Fon: [phone]
Support:
em[email protected]
97980 Bad Mergentheim
Fax: [phone]
Download:
http://automation.bartec.de
GERMANY
Internet:
www.bartec.com
FAQ - Frequently Asked Questions
Mobile Computer
Reset Options
Relevant for
Touch Computer TC77ex-NI
Status: May 2021
Reservation: Technical data subject to change without notice. Changes, errors and
misprints may not be used as a basis for any claim for damages.

Table of content
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1. Information of this FAQ........................................................................................................................ 2
1.1 Reference documents ...................................................................................................... 2
2. About Reset Options ............................................................................................................................ 3
2.1 Buttons for navigation....................................................................................................... 4
3. Soft reset ............................................................................................................................................... 5
4. Hard reset .............................................................................................................................................. 6
5. Enterprise reset..................................................................................................................................... 7
5.1 Downloading the Enterprise Reset Package.................................................................... 7
5.2 Using micro SD card......................................................................................................... 8
5.3 Using USB drive ............................................................................................................. 10
5.4 Using ADB...................................................................................................................... 11
6. Factory reset ....................................................................................................................................... 14
6.1 Downloading the Factory Reset Package....................................................................... 14
6.2 Using micro SD card....................................................................................................... 14
6.3 Using USB drive ............................................................................................................. 17
6.4 Using ADB...................................................................................................................... 18
6.5 Using StageNow............................................................................................................. 21
7. Android reset options......................................................................................................................... 23
7.1 Reset Wi-Fi & Bluetooth ................................................................................................. 25
7.2 Reset app preferences ................................................................................................... 25
7.3 Erase all data (enterprise reset) ..................................................................................... 26
8. Google reset options .......................................................................................................................... 27
9. Edit ADB system path variables........................................................................................................ 27

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1. Information of this FAQ
Read carefully before commissioning the device.
The FAQ is an additional description to the available Quick Start Guide and part of the device.
The FAQ is directed at all persons who are entrusted with handling the device.
Knowledge of the safety instructions and warnings in this FAQ and strict compliance with them
is essential for safe handling.
‒Carefully read the FAQ and especially the safety instructions before using the device.
‒Make the FAQ accessible to all people who are entrusted with handling the device.
Warnings are used in this FAQ - Frequently Asked Questions to warn of the risks of damage to
property and personal injuries.
1.1 Reference documents
All documents are available online from the following websites:
‒BARTEC: www.bartec.com or https://automation.bartec.de/mobileE.htm
Document BARTEC
Explanation
Quick Start Guide of:
Touch Computer TC77ex-NI
It contains:
Guidelines on commissioning and the safe use of
hand-held scanners (including installation, safety
information related to explosion protection and
information regarding programming)
User Guide (Zebra):
Touch Computer TC77ex-NI
It contains:
Guidelines for commissioning and general use of the
devices (including installation, settings and
information on programming)
Integrator Guide (Zebra):
Touch Computer TC77ex-NI
It contains:
This guide provides information about setting up and
configuring the device and its accessories.
Symbol
Explanation
Important advice and information for the effective, efficient and environmentally
sound use of the product.

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2. About Reset Options
The device supports different ways for device reset.
The individual reset options are described in more detail in the following chapters.
Reset name
Hardware or software reset
Short description
Soft reset
Hardware / key combination
Press of Power On/Off key opens a menu with
option for Power Off or Restart.
Hard reset
Hardware / key combination
Key combination performs a device reboot.
Enterprise reset
Software
An Enterprise Reset erases all user data in the
/data partition, including data in the primary
storage locations (/sdcard and emulated storage).
Factory reset
Software
A Factory Reset erases all data in the /data and
/enterprise partitions in internal storage and clears
all device settings. A Factory Reset returns the
device to the last installed operating system
image.
Google reset
options for Android
Software
Standard reset options from Google for every
Android version.
The reset options allow the reset of the whole
device or specific modules or apps.
The following descriptions are written based on Android 10 on Touch Computer TC77ex-NI.
The procedure can vary on other Android versions or devices.
The correct procedure is always described in the appropriate user guide of Zebra.
All documents are available online from the following websites:
BARTEC: www.bartec.com or https://automation.bartec.de/indexE.htm
Zebra: https://www.zebra.com/us/en/support-downloads/mobile-computers/handheld/tc77.html
The following Zebra article can be used as additional resource for instructions about reset
options.
https://supportcommunity.zebra.com/s/article/Performing-a-factory-reset?language=en_US

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2.1 Buttons for navigation
Navigation buttons
Button actions
Picture
1. Power On/Off
button
Open drop down menu for
following actions:
Turn device Off
Restart device
Take a screenshot
Action required for:
Soft reset
Hard reset
Enterprise reset
Factory reset
Activate action in Android
Recovery Wizard menu
2. Push-To-Talk
(PTT) button
Action required for:
Enter Android Recovery
Wizard
3. Volume Up
button
Action required for:
Hard Reset (Volume Up)
Navigation in Android
Recovery Wizard menu
4. Scan button
Action required for:
Hard Reset

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3. Soft reset
Perform a soft reset if applications stop working.
1. Press and hold the Power button until the menu appears.
Press the red marked button on picture.
2. Touch Restart.

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3. The device reboots.
4. Hard reset
ATTENTION
Performing a hard reset with a micro SD card installed in the device may cause damage or data
corruption to the micro SD card. All un-saved data is lost after performing a hard reset.
Perform a hard reset if the device stops responding.
1. Simultaneously press the Power, one of the Scan and Volume Up buttons for at least four seconds.
Press simultaneously the red marked buttons on picture.
2. When the screen turns off, release the buttons.

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3. The device reboots.
5. Enterprise reset
An “Enterprise Reset”erases all user data in the /data partition, including data in the primary storage
locations (/sdcard and emulated storage).
Before performing an “Enterprise Reset”, provision all necessary configuration files and restore after the
reset.
Perform “Enterprise Reset”using ADB, micro SD card, USB device or you can do it via tools as StageNow.
5.1 Downloading the Enterprise Reset Package
Download from Zebra Support & Download page:
To download the system update package:
1. Go to the Zebra Support & Downloads web site, www.zebra.com/support.
2. Select the category Mobile Computer.
3. Select the TC77 series.
4. Select the operating systems. In this category, you can find the Enterprise and Factory reset files.
5. Download the appropriate “Enterprise Reset”file to a host computer
Download from BARTEC Download page:
To download the system update package:
1. Go to the Zebra Support & Downloads web site, https://automation.bartec.de/indexE.htm
2. Select the category Mobile Computing.
3. Select the TC77ex series.
4. Select the category “Tools & Drivers”. In this category, you can find the Enterprise and Factory reset
files.
5. Download the appropriate “Enterprise Reset”file to a host computer

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5.2 Using micro SD card
It is strongly recommended that prior to use, you must format the microSD card on the device.
1. Copy the Enterprise Reset zip file to the root of the microSD card.
A. Copy the zip file to a microSD card using a host computer (see Zebra user or integrator guide
chapter “USB Communication”for more information) and then installing the microSD card into the
device (see Zebra user or integrator guide chapter “Replacing the microSD Card”for more
information).
B. Connect the device with a microSD card already installed to the host computer and copy zip file to
the microSD card. See USB Communication for more information. Disconnect the device from the
host computer.
2. Press and hold the Power button until the menu appears.
3. Touch Reboot.
4. Touch OK. The device resets.
5. Press and hold the Push-To-Talk button until the device vibrates. The System Recovery screen
appears.
6. Press the Volume Up and Down buttons to navigate to Apply upgrade from SD card.
7. Press the Power On/Off button.

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8. Use the Volume Up and Down buttons to navigate to the Enterprise Reset file.
9. Press the Power On/Off button. The Enterprise Reset occurs and then the device returns to the
Recovery screen.
Check if update was successful. Message “Install from SD card complete” appears.
10. Make sure that Reboot system now is selected
11. Press the Power On/Off button and system reboots.

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5.3 Using USB drive
The procedure for USB drive is identical to micro SD card procedure.
Only difference is that you need a base station (cradle) type G7-A0Z0-0037 (and further required
accessories) and a USB drive to connect it to the docking station.
The “factory reset” files must be copied to the USB drive.
If you enter the “Android Recovery Wizard” then you must select “Apply upgrade from
USB drive”.
Please follow for the other steps the instruction in chapter “5.2 using micro SD card”.
1.
USB cable
2.
Host Computer
3.
AC line cord
4.
Power supply

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5.4 Using ADB
To perform an “Enterprise Reset”using ADB:
1. On the device, swipe down from the Status bar to open the Quick Access panel and then touch the icon
to enter the settings menu.
2. Go to Settings > About phone (or About device).
3. Locate the Build number and tap on it 7 times until the pop-up message appears “You are now a
developer”
4. Go back to Settings > System > Advanced > Developer options
5. Turn on the Developer options then enable the USB debugging option.
6. Connect the Android device to your Windows PC (host computer). Refer to your device user manual for
the required device cradle and cable.
7. Open the Command Prompt (cmd.exe), change the directory to the location of the Android Debug
Bridge executable (adb.exe), and run the command adb. devices. Refer to label
To download ADB, refer to this article: Setup and Configure ADB on Zebra Android
Devices. ADB is not a Zebra or BARTEC tool and is provided by Google.
Download and install the Support and Downloads: Android USB driver.
To edit your Windows system variable (PATH) to include the path to adb.exe, go to
chapter 9 or click here.
8. The device will prompt for authorization (Allow USB debugging?). Tap Allow to enable the access.

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9. Once it is authorized, type in adb devices. It will display the <Serial Number> device. See type label
on the TC77ex-NI.
The following displays:
List of devices attached
XXXXXXXXXXXXXXX device (where XXXXXXXXXXXXXXX is the device number).
If device number does not appear, ensure that ADB drivers are installed properly.
10. Type in the following command:
adb reboot recovery
Your device will reboot to the Android Recovery screen.
11. Press Enter. The System Recovery screen appears.
12. If your device is locked or unable to go to the Settings, you can enter the Android Recovery screen by
following these steps:
a) Restart the device.
b) Press and hold the Push-To-Talk button until the device vibrates.
c) The Android Recovery screen appears.
13. Press the Volume Up and Down buttons to navigate to Apply upgrade from adb.
14. Press Power On/Off button.

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15. Use the Volume Up and Down buttons to navigate to Full OTA Package.
16. Press Power button.
17. On the host computer command prompt window type:
adb sideload <file>
where: <file> = the path and filename of the zip file.
The picture is created as an example with factory reset file.
18. Press Enter key twice. The “Enterprise Reset”package installs and then the Recovery screen appears.
19. Once the enterprise reset is complete, (device-side message at the bottom reads 'Install from ADB
complete' the device returns to the Android Recovery screen.
20. Make sure that Reboot system now is selected
21. Press the Power button to reboot the device.

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6. Factory reset
A “Factory Reset”erases all data in the /data and /enterprise partitions in internal storage and clears all
device settings. A “Factory Reset”returns the device to the last installed operating system image. To revert to
a previous operating system version, re-install that operating system image.
See chapter “Performing a System Update” in Zebra “Integration Guide” for more information.
Perform “Factory Reset”using ADB, micro SD card, USB device or you can do it via tools as StageNow.
6.1 Downloading the Factory Reset Package
Download from Zebra Support & Download page:
To download the system update package:
1. Go to the Zebra Support & Downloads web site, www.zebra.com/support.
2. Select the category Mobile Computer.
3. Select the TC77 series.
4. Select the operating systems. In this category, you can find the Enterprise and Factory reset files.
5. Download the appropriate “Factory Reset”file to a host computer
Download from BARTEC Download page:
To download the system update package:
1. Go to the Zebra Support & Downloads web site, https://automation.bartec.de/indexE.htm
2. Select the category Mobile Computing.
3. Select the TC77ex series.
4. Select the category “Tools & Drivers”. In this category, you can find the Enterprise and Factory reset
files.
5. Download the appropriate “Factory Reset”file to a host computer
6.2 Using micro SD card
It is strongly recommended that prior to use, you must format the microSD card on the device.
1. Copy the Factory Reset zip file to the root of the microSD card.
A. Copy the zip file to a microSD card using a host computer (see Zebra user or integrator guide
chapter “USB Communication”for more information) and then installing the microSD card into the
device (see Zebra user or integrator guide chapter “Replacing the microSD Card”for more
information).

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B. Connect the device with a microSD card already installed to the host computer and copy zip file to
the microSD card. See USB Communication for more information. Disconnect the device from the
host computer.
2. Press and hold the Power button until the menu appears.
3. Touch Reboot.
4. Touch OK. The device resets.
5. Press and hold the Push-To-Talk button until the device vibrates. The System Recovery screen
appears.
6. Press the Volume Up and Down buttons to navigate to Apply upgrade from SD card.
7. Press the Power On/Off button.

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8. Use the Volume Up and Down buttons to navigate to the Factory Reset file.
9. Press the Power On/Off button. The Factory Reset occurs and then the device returns to the Recovery
screen.
Check if update was successful. Message “Install from SD card complete” appears.
10. Make sure that Reboot system now is selected
11. Press the Power On/Off button and system reboots.

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6.3 Using USB drive
The procedure for USB drive is identical to micro SD card procedure.
Only difference is that you need a base station (cradle) type G7-A0Z0-0037 (and further required
accessories) and a USB-C drive to connect it to the docking station.
The “factory reset” files must be copied to the USB drive.
If you enter the “Android Recovery Wizard” then you must select “Apply upgrade from
USB drive”.
Please follow for the other steps the instruction in chapter “6.2 using micro SD card”.
1.
USB cable
2.
Host Computer
3.
AC line cord
4.
Power supply

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6.4 Using ADB
To perform a “Factory Reset”using ADB:
1. On the device, swipe down from the Status bar to open the Quick Access panel and then touch the icon
to enter the settings menu.
2. Go to Settings > About phone (or About device).
3. Locate the Build number and tap on it 7 times until the pop-up message appears “You are now a
developer”
4. Go back to Settings > System > Advanced > Developer options
5. Turn on the Developer options then enable the USB debugging option.
6. Connect the Android device to your Windows PC (host computer). Refer to your device user manual for
the required device cradle and cable.
7. Open the Command Prompt (cmd.exe), change the directory to the location of the Android Debug
Bridge executable (adb.exe), and run the command adb. devices. Refer to label
To download ADB, refer to this article: Setup and Configure ADB on Zebra Android
Devices. ADB is not a Zebra or BARTEC tool and is provided by Google.
Download and install the Support and Downloads: Android USB driver.
To edit your Windows system variable (PATH) to include the path to adb.exe, go to
chapter 9 or click here.
8. The device will prompt for authorization (Allow USB debugging?). Tap Allow to enable the access.