Phonak CROS P User manual

Phonak CROS P
User Guide
Phonak CROS P-13

CROS device model
Phonak CROS P-13
CE mark applied
2021
This user guide is valid for:

3
Your CROS device details
CROS device models
cCROS P-13
Earpieces
cDome
cSlimTip
cCROS Tip
Battery size
13
If no box is checked and you do not know the model
of your CROS device, please ask your hearing care
professional.
Your CROS device operates between 2.4 GHz–2.48GHz
frequency range. When ying please check if ight
operator requires devices to be switched into ight
mode, see chapter 11.

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Your CROS device have been developed by Phonak – a
world leader in hearing solutions based in Zurich,
Switzerland.
These premium products are the result of decades of
research and expertise and are designed to keep you
connected to the beauty of sound! We thank you for
making such a great choice and wish you many years of
listening pleasure.
Please read the user guide carefully to make sure that you
understand and get the best out of your CROS device.
Training is not required for handling of this device.
A hearing care professional will help set up this CROS
device according to your individual preferences during the
tting consultation.

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For more information regarding features, benets, set up,
use, maintenance or repairs of your CROS device and
accessories, please contact your hearing care professional or
the manufacturer representative.
Additional information can be found in the datasheet of
your product.
Phonak – life is on
www.phonak.com

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Contents
Your CROS device
1. Quick guide
2. Parts of the CROS device
Using the CROS device
3. Left & right CROS device markings
4. On/O
5. Batteries
6. Putting on the CROS device
7. Removing the CROS device
8. Multi-function button
9. Connectivity overview
10. Initial pairing
11. Phone calls
12. Flight mode
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10
12
13
14
16
17
18
19
20
23
27

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Further Information
13. Operating, transport and storage conditions
14. Care and maintenance
15. Exchanging the earpice from the tube
16. Service and warranty
17. Compliance information
18. Information and description of symbols
19. Troubleshooting
20. Important safety information
21. For the US market only, complies with the FDA
regulations
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35
37
44
50
52
67

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1. Quick guide
Left & right markings
Changing batteries
12 3
Blue marking for left side.
Red marking for right side
Remove the
stickerfrom the new
battery and wait two
minutes.
Open the
batterydoor.
Place battery in
the battery door
with the “+”
symbol facing
upwards.

On/O
Multi-function button
Flight mode
The button has several functions.
It functions as a volume control in the
absence of wireless transmission of sound
from the CROS device to the hearing aid,
a balance control when there is a wireless
transmission of sound from the CROS
device to the hearing aid and/or
aprogram change depending on the
CROS device programming. This is
indicated in your individual instructions.
If paired with a Bluetooth enabled phone,
a short press will accept and a long press
will reject an incoming call.
To enter ight mode press the lower part
of the button for 7 seconds while closing
the battery door. To exit ight mode,
simply open and close the battery door
again.
OOn
9

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2. Parts of the CROS device
The following pictures show the CROS device model
described in this user guide. You can identify your
personal model by checking “Your CROS device details” on
page 3.
Phonak CROS device + Phonak hearing aid =
Phonak CROS system
Phonak CROS P only works in connection
with a Phonak Audéo™ P hearing aid as the receiver.
The Phonak CROS device is an application for unaidable
hearing loss on one side. It is placed on the impaired ear
and wirelessly transmits sound to the Phonak hearing aid
on the other ear.

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Battery door
Anchor (optional)
Multi-function button
CROS P-13
Tube
Possible earpieces
CROS TIP
SlimTipDome
Speaker dummy
(without earpiece attached)

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3. Left & right CROS device markings
There is a red or blue marking on the back of the CROS
device and on the speaker dummy. This will tell you if the
CROS device is meant to be worn on the left or the right
ear
Blue marking for left side.
Red marking for right side.

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4. On/O
The battery door is also the on/o switch.
1.
Closed battery door =
CROS device is on
2.
Open battery door =
CROS device is o
When you switch on the CROS device you might
hear a start-up melody in the hearing aid.

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5. Batteries
Remove the
stickerfrom the
new battery and
wait two minutes.
Open the
batterydoor.
Place battery in
the battery door
with the “+”
symbol facing
upwards.
If it is dicult to close the battery door, check that
the battery is inserted correctly and the “+” symbol
is facing upwards. If the battery is not inserted
correctly, the CROS device will not work and the
battery door could be damaged.
1. 2. 3.

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Low power: You will hear two beeps when the battery
is low. You will have approximately 30 minutes to
change the battery (this can vary, depending on the
hearing aid settings and battery). We recommend that
you always have a new battery on hand.
Please ensure you use the correct type of battery in
your CROS device (zinc-air). Please also read chapter
20.2 for further information on product safety.
Replacement battery
This CROS device requires a 13 zinc-air battery. Identify
the correct battery size by checking the following table.
Model
Phonak CROS
P-13T
Zinc-air
battery
size
13
Color
marking on
package
orange
IEC
code
PR48
ANSI
code
7000ZD

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6. Putting on the CROS device
Place the CROS device behind
your ear.
Insert the earpiece into your
ear canal.
1.
2.
3.
If there is an anchor attached
to the earpiece, tuck it into
the bowl of your ear to secure
your CROS device.

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7. Removing the CROS device
Pull on the bend of the tube
and remove the CROS device
from behind the ear.
1.

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8. Multi-function button
It functions as a volume
control in the absence of
wireless transmission of
sound from the CROS device
to the hearing aid, a balance
control when there is a
wireless transmission of
sound from the CROS device
to the hearing aid and/or a
The multi-function button has several functions.
program change depending on the CROS device
programming. This is indicated in your individual “CROS
device instructions”. Please ask your hearing care
professional for a printout.
If the CROS system is paired with a Bluetooth enabled
phone, a short press on the upper or lower part of the
button will accept an incoming call and a long press will
reject an incoming call – refer to chapter 11.

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9. Connectivity overview
The illustration below shows the connectivity options
available for your CROS system.
* The TV Connector can be connected to any audio source such as a TV, PC or hi- system.
** Roger wireless microphones can be connected to your CROS system as well.
Bluetooth® enabled
device, e.g. cell
phone
TV Connector connected to TV*
Roger**
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and
any use of such marks by Sonova AG is under license.

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10.1 Initial pairing to Bluetooth enabled device
It is only necessary to perform the pairing
procedure once with each device featuring
Bluetooth wireless technology. After the initial
pairing, your CROS system will connect
automatically to the device. The initial pairing
process can take up to 2 minutes.
On your device (e.g. a phone), ensure that Bluetooth
wireless technology is enabled and search for Bluetooth
enabled devices in the connectivity setting menu.
Switch on both the hearing aid
and the CROS device.
You now have 3 minutes
to pair your CROS system
with your device.
10. Initial pairing
1.
2.