Bissell Steam Mop BS-1867F Operating instructions

Prepared by Monique Lania 1 Call Servicing Guide Steam Mop 1867F
1
Troubleshooting
Bissell Steam Mop BS-1867F
CONTENTS PAGE
Consumer states unit will not steam………………………………………………….Page 2
Consumer states calcium filter is turning blue……………………………………..Page 5
Consumer states mop head/unit below the filter is quite warm
to the touch……………………………………………………………………………...Page 6
Consumer states unit leaks between the tank and filter………………………....Page 7
Consumer states unit leaks between the filter and the unit……………………..Page 8
Consumer states new mop pad has developed holes in it after little use…….Page 9
Consumer states unit left a yellow ring on their linoleum………………………Page 10
Consumer states steam emitted from the hole on side of unit………………...Page 11
How much steam do I need to dispense? /Consumer States
floor is left very wet…………………………………………………………………..Page 12
Can I use the steam mop on my floorboards?......................................................Page 13

Prepared by Monique Lania 2 Call Servicing Guide Steam Mop 1867F
2
Consumer states unit will not steam
Solution 1:
Has the tank been filled with cold water?
Yes, problem solved
No, remove tank by lifting straight up and
away from unit
Fill tank with cold water, replace insert
assembly and cap, problem solved
Unscrew cap at bottom of water tank,
remove the insert assembly
Place water tank back onto unit, with cap at the
bottom, lining it up vertically with the unit and
sliding it down into place. Turn unit on and wait
for red ‘ready’ light to come on. Press steam
dispensing trigger located on handle. Is there
steam now?
Yes, remove tank by lifting straight up
and away from unit
Ensure the black cap insert located at
bottom of water tank is installed securely
and the cap is tightened
No, proceed to solution 2

Prepared by Monique Lania 3 Call Servicing Guide Steam Mop 1867F
3
Solution 2:
Yes
Is there water in the filter?
Remedy
No, replace filter and tank onto unit
and proceed to solution 3
No, proceed to solution 3
Is the ready light on? **NOTE: The heater may take 1-2min to heat up
No, plug the power cord into another outlet, ensure
it is a functioning outlet. Does the ready light come
on now and/or does the unit heat up and give out
steam now?
No, return unit to store Yes, problem solved
Yes, Press trigger, holding it in for 2min as the unit
can take up to 2min to start steaming. Is there
steam now?
Yes, problem solved
No, remove tank and
filter from unit
With unit still switched on pour a small amount of cold water into the
hole where the filter connects to the unit and press the spray trigger in,
holdin
g
it in for 2 mins. Is there steam now?
Yes, when the filter is new, it may take a couple of
minutes for the unit to pump water through it. The unit
may make a louder noise while it is doing this, but
should soon subside.
Soak the filter in cold water for 10 to 15 minutes to
saturate it. Replace filter and tank on unit. Is there
steam now?
Yes, problem solved

Prepared by Monique Lania 4 Call Servicing Guide Steam Mop 1867F
4
Solution 3:
How?
Check for steam at the spray tip
**CAUTION: The spray tip may be hot, wait for it to cool Remove mop
head by unscrewing and removing the single screw at the base of the unit.
With unit on, press trigger. Is there steam at the spray tip?
Remedy
No, refer consumer to authorized
service centre
Yes, mop Head may be clogged.
Turn unit off. Pour white vinegar through the top of the Mop Head
to clear the clo
g
. Re
p
lace mo
p
head
,
Is there steam now?
Yes, problem solved
Using Phillips head screw driver,
remove upper handle
No, Ask consumer to call Bissell Free Call
1800 Number again and press Option 3 for
S
p
are Parts and order re
p
lacement handle
Slide handle assembly down into lower body of unit until it will go no further. Screw large
Phillips head screw into the screw opening in the lower body and into the rear of the handle
assembl
y,
ti
g
hten with screw driver. Is there tension now when
p
ress tri
gg
er?
Yes, problem solved
No, switch unit off. Remove any debris from spray tip
using a paper clip. Switch unit on. Is there steam coming
out of spray tip now?
No, return unit to store
No, Press the trigger in. Does the trigger have tension?
Yes, return unit to store

Prepared by Monique Lania 5 Call Servicing Guide Steam Mop 1867F
5
Consumer states calcium filter is turning blue
Solution 1:
Ask consumer to call Bissell Free Call 1800 Number again and press Option 3
for Spare Parts and order a replacement filter
The calcium filter will change from green to blue, which will usually occur over a period
of 6 to 9-month time span depending on use. When the filter is completely blue, it is
time to re
p
lace it. Usin
g
distilled water ma
y
extend the life of the filter.

Prepared by Monique Lania 6 Call Servicing Guide Steam Mop 1867F
6
Consumer states mop head/unit below the filter is quite warm to the touch
Solution 1:
The lower surfaces of the unit will become warm to the touch after it has been used for a
few minutes. There is a warning panel on the back of the unit to remind the consumer to
avoid contact.

Prepared by Monique Lania 7 Call Servicing Guide Steam Mop 1867F
7
Consumer states unit leaks between the tank and filter
Solution1:
No
Remove water tank by lifting straight up and away from unit. Is tank, filter or cap
insert damaged? **NOTE: If the filter is blue in color it needs to be replaced.
Yes, ask consumer to call Bissell Free Call 1800
Number again and press Option 3 for Spare
Parts and order replacement tank, filter or cap
insert
Replace tank in unit, ensuring it is securely
pushed onto unit. Refer customer to an
A
uthorized Service Centre.

Prepared by Monique Lania 8 Call Servicing Guide Steam Mop 1867F
8
Consumer states unit leaks between the filter and the unit
Solution1:
No
Yes, refer customer to an
Authorized Service Centre
Remove water tank by lifting straight up and away from unit. Is filter cracked or
damaged? **NOTE: If the filter is blue in color it needs to be replaced.
Yes, ask consumer to call Bissell Free Call 1800
Number again and press Option 3 for Spare
Parts and order re
p
lacement filte
r
Replace filter into unit, ensuring it is
fitted securely in place. Turn unit on.
Does it still leak now?
No, problem solved

Prepared by Monique Lania 9 Call Servicing Guide Steam Mop 1867F
9
Consumer states new mop pad has developed holes in it after little use
Solution 1:
Ask consumer to read out the date code on the customer’s unit.
If it is before J03037, the mop pad has been redesigned and
now has a reinforced insert in the pad. Advise customer to call
Bissell Free call 1800 number again and press option 3 for
spare parts. They can then ask for the spare parts office to
send a replacement mop pad to them at no char
g
e.
If it is after J03037, ask consumer to call
Bissell Free Call 1800 Number again and
press Option 3 for Spare Parts and order
replacement filter

Prepared by Monique Lania 10 Call Servicing Guide Steam Mop 1867F
10
Consumer states unit left a yellow ring on their linoleum
Solution 1:
Put some undiluted white vinegar on a dry white cloth and wipe on yellow area. This
should remove the yellow from the linoleum

Prepared by Monique Lania 11 Call Servicing Guide Steam Mop 1867F
11
Consumer states steam emitted from the hole on side of unit
Solution 1:
Solution 2:
Yes, refer customer to an
Authorized Service Centre
No Yes, ask consumer to call Bissell Free Call 1800
Number again and press Option 3 for Spare
Parts and order re
p
lacement filte
r
*CAUTION: This area may be hot* This hole is a pressure relief valve. The valve is
designed to release steam if something is blocking the steam path inside the unit.
Remedy
Replace mop head back onto unit and tighten screw. Turn unit
on. Is steam emitting from the hole on the side of the unit now?
Yes, proceed to solution 2 No, problem solved
Using a Phillips head screw driver remove the single screw at the base if the unit and remove
mop head. *CAUTION: The spray tip may be hot* Clear any clogs from the spray tip.
Replace filter into unit, ensuring it is fitted
securely in place. Turn unit on. Does
steam emit from the side of the unit now?
No, problem solved
Remove water tank by lifting straight up and away from unit. Is filter cracked or
damaged? **NOTE: If the filter is blue in color it needs to be replaced.

Prepared by Monique Lania 12 Call Servicing Guide Steam Mop 1867F
12
How much steam do I need to dispense? /Consumer States floor is left very wet
Press the trigger to dispense steam every 1 square metre or so, like an iron, if you
dispense too much steam you end up with a lot of water, which defeats the purpose
of usin
g
steam

Prepared by Monique Lania 13 Call Servicing Guide Steam Mop 1867F
13
Can I use the steam mop on my floorboards?
Bissell recommends you use the steam mop on sealed surfaces only. It is recommended
to check with the manufacturer of your hard floors.
**NOTE: As a general rule, if you use a mop and bucket on your floorboards then you
can use the Steam Mop on your floorboards