BIXOLON XQ-840 Series User manual

User’s Manual
XQ-840 Series
THERMAL LABEL PRINTER
Ver. 1.00
http://www.bixolon.com

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XQ-840 Series
Introduction
The XQ-840 series is an all-in-one product that combines tablets and printers. Not only can it
be used alone, it can also be printed and controlled by connecting HOST equipment such as
computers.
※The main features of the printer are as follows
1. XQ-840 : Maximum 152mm/s(Max 6ips) printing speed
XQ-843 : Maximum 100mm/s(Max 4ips) printing speed
2. 4inch THERMAL LABEL PRINTER
3. 194 x 273 x 212 (W x D x H)
4. Support for tablet interfaces
(Standard: Ethernet, USB A-Type(USB Host), Bluetooth, Wi-Fi)
5. Easy media loading
6. Can print a range of barcodes
7. Option : Peeler, Auto Cutter
8. Tablet model (Android OS, 8inch, 800 x 1280)
It is advisable to read the contents of this manual carefully before using the printer for the first
time.
※Use only authorized supplies that can be trusted!
- We are not responsible for quality and service for damage caused by the use of
unauthorized products (or recycled ones).

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Safety Information
Warning: Warnings must be heeded carefully in order to prevent serious
physical harm.
Caution: Cautions must be heeded in order to prevent minor injuries, equipment
damage, or data loss.
Symbol Information
DC (Direct current)
Warning, Caution
USB
LAN (Ethernet)

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Table of Contents
1. Content Confirmation ..........................................................................................................8
2. Product Part Names.............................................................................................................9
3. Installation & Usage...........................................................................................................11
3-1 Printer Installation Placings.............................................................................................11
3-2 Power Connection...........................................................................................................12
3-3 Interface..........................................................................................................................14
3-4 Interface Setting..............................................................................................................15
3-4-1 Ethernet ..............................................................................................................15
3-4-2 Bluetooth.............................................................................................................16
3-4-3 Wi-Fi....................................................................................................................17
3-5 Media Installation............................................................................................................18
3-6 Button & LED ..................................................................................................................20
3-6-1 Button Operations...............................................................................................20
3-6-2 LED Indicator For Various Printer Statuses.........................................................21
4. Self-test...............................................................................................................................22
5. Detailed Features ...............................................................................................................23
5-1 Stand-alone Configuration Mode.....................................................................................23
5-1-1 Start Stand-alone Configuration Mode and execute each function......................23
5-1-2 Function List Of Stand-alone Configuration Mode...............................................23
5-2 Pause/Cancel..................................................................................................................24
5-2-1 Pause/Resume Function.....................................................................................24
5-2-2 Print Cancellation................................................................................................24
5-3 Media Calibration............................................................................................................25
5-3-1 About Media Calibration......................................................................................25
5-3-2 When Is Media Calibration Required?.................................................................25
5-3-3 How To Perform Media Calibration......................................................................25
5-4 Smart Media Detection....................................................................................................26
5-5 Gap Sensor Auto Calibration Mode.................................................................................26
5-6 B/M Sensor Auto Calibration Mode.................................................................................27
5-7 Data Dump Mode............................................................................................................27
5-8 Factory Reset..................................................................................................................27
5-9 Print Standby Mode.........................................................................................................28
5-9-1 About Print Standby Mode...................................................................................28
5-9-2 How to switch the printer from Print Standby Mode to Print Ready Mode...........28
5-10 Media Installation Method of Peeler(Option) Model ......................................................29
5-11 When Using Fan-fold Maida..........................................................................................32
5-12 Auto Cutter (Option)......................................................................................................34
6. Cleaning Printer..................................................................................................................35
6-1 Cleaning Head ................................................................................................................35
6-2 Replacing Roller..............................................................................................................36
6-3 Cleaning Sensors, Roller or/and media Path ..................................................................37
7. Appendix.............................................................................................................................38
7-1 Specifications..................................................................................................................38
7-2 Label Types.....................................................................................................................38

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Manual Information
This user‟s guide contains basic information for product usage as well as for emergency
measures that may be required.
※The following separate manuals provide more detailed content on various technological
issues and areas.
1. Program Manual
This manual provides information on label printer commands.
2. Label Artist Mobile Manual
This manual provides information on printing custom Label and Template.
3. Food Safety Label App Manual
This manual provides information on printing MRD(Made Ready Discard) Label.
4. Bixolon Utility Manual
This manual provides information on the usage of application for function selection of
this product, operating condition modification, etc.

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XQ-840 Series
Safety Precautions
In using the present appliance, please keep the following safety regulations in order to
prevent any hazard or material damage.
WARNING
Warnings must be heeded carefully in order to prevent serious physical harm.
Do not plug several products in one multi-outlet.
• This can provoke over-heating and a fire.
• If the plug is wet or dirty, dry or wipe it before usage.
• If the plug does not fit perfectly with the outlet, do not plug in.
• Be sure to use only standardized multi-outlets.
You must use only the supplied adapter.
•It is dangerous to use other adapters.
Do not pull the cable to unplug.
•This can damage the cable, which is the origin of a fire or a
breakdown of the printer.
Keep the plastic bag out of children’s reach.
•If not, a child may put the bag on his head.
Do not plug in or unplug with your hands wet.
•You can be electrocuted.
Do not bend the cable by force or leave it under any
heavy object.
• A damaged cable can cause a fire.
PROHIBIT
ED
PROHIBIT
ED
PROHIBIT
ED
PROHIBIT
ED
PROHIBIT
ED
ONLY SUPPLIED ADAPTER
PROHIBIT
ED

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CAUTION
Cautions must be heeded in order to prevent minor injuries, equipment
damage, or data loss.
Do not use the printer when it is out of order. This
can cause a fire or an electrocution.
•Switch off and unplug the printer before calling your dealer.
Do not let water or other foreign objects in the
printer.
•If this happened, switch off and unplug the printer before
calling your dealer.
Use only approved accessories and do not try to
disassemble, repair or remodel it for yourself.
•Call your dealer when you need these services.
•Do not touch the blade of auto cutter.
Install the printer on the stable surface.
•If the printer falls down, it can be broken and you can hurt
yourself.
Keep the desiccant out of children’s reach.
•If not, they may eat it.
If you observe a strange smoke, odor or noise from
the printer, unplug it before taking following
measures.
•Switch off the printer and unplug the set from the mains.
•After the disappearance of the smoke, call your dealer to
repair it.
TO UNPLUG
PROHIBIT
ED
DISASSEMBLING
PROHIBITED
PROHIBIT
ED
PROHIBIT
ED
TO UNPLUG
PRINTER
PRINTER
PRINTER
PRINTER
DEALER
PRINTER

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1. Content Confirmation
The following items should all be contained in the printer package.
Contact the dealer from which the purchase was made if any item is damaged or missing.
XQ-840 Series
Power Cord
AC/DC Adapter
Quick Manual

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XQ-840 Series
2. Product Part Names
Feed/Cancel Button
Cover Lever
Printer Head
Media Holder
Sensor
Media Cover
Cover STD
Pause Button
Media Guide
Tablet Power Button
Tablet
Micro USB

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Fan-Fold Media Cover
Power Jack
Printer
Power Switch
Tablet LAN
(Ethernet)
Tablet USB A-Type

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3. Installation & Usage
3-1 Printer Installation Placings
• Install the printer in a location that meets the following conditions.
- Allow sufficient space around the printer for proper ventilation.
- Install the printer on a flat and level surface.
- Avoid humid environment.

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3-2 Power Connection
• Connect power to the printer as shown below.
1) Turn off the printer power switch.
2) Check to see that the AC/DC adapter voltage matches that of the power source.
3) Connect the AC/DC adapter jack to the printer power cord.
4) Connect the power cord to theAC/DC adapter.
5) Connect the power cord to a power source/outlet.
6) Turn on the printer power switch.
7) Press the tablet power button for two seconds to turn the tablet device on.
Printer Power Switch
AC/DC Adapter
Power Cord
Tablet Power Button

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Note
By using the power button on your tablet device, you can turn the
device on or off independently.
Caution
- Only use a power supply provided by BIXOLON.
BIXOLON shall bear no responsibility for damage caused
by using a third-party power supply.
- Check the power supply‟s label to check its electronic specs.
-For the safety of people and equipment, please use the appropriate
power cord for your country or region.
- When removing the power supply, make sure you have a firm
grasp of the plug terminal of the power cable and the printer and pull
horizontally.
- Pay attention to the direction in which you insert the power cable.
Warning
- Be sure to turn off the printer before connecting the power cord
to the printer connector. This can cause serious electrical
damage and bodily injury.
- Do not operate the printer and power supply in a humid
environment. This can cause serious electrical damage and
bodily injury.
- Do not connect an input voltage beyond the specifications of
the power supply. This may result in product damage and fire.
O
X

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3-3 Interface
• The product supports the following interfaces.
-LAN(Ethernet) Cable
-Bluetooth, Wi-Fi
-USB A-Type (USB HOST)
-Micro USB (For app development purposes)
1) Turn off the printer and tablet..
2) Connect the Ethernet cable and USB HOST to port to be used.
3) Turn off the printer and tablet.
Note
Shielded cables must be used to prevent radiation and reception of
electrical noise. Use the shortest possible communication cable to
minimize the detection of electrical noise in the cable.
- LAN(Ethernet) Cable (3m or less, CAT-5 or higher UTP Cable)
Caution
- Connecting unshielded communication cables is in violation of EMC
standards. Use the cable approved by us.
- Do not bundle the communication cable with objects that may cause
electrical noise and interference. The printer may be damaged.
- Use the Micro USB port only for app development purposes.
- Be aware that the product's electronic components may be damage
due to discharging of electrostatic energy that accumulates on the
surface of the body or other objects.
Warning
After turning off the power switch of printer and tablet, connect
and disconnect the communication cable.
This can cause serious electrical damage and bodily injury.
Tablet USB A-Type
Tablet LAN(Ethernet) Cable
Micro USB Cabel

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3-4 Interface Setting
• Configure the communication settings( ) app on your tablet device.
3-4-1 Ethernet
1) Open the settings( ) app and go to the Settings.
2) Select Ethernet and switch it on.
3) Select Ethernet configuration to configure the settings.
4) Connect the Ethernet cable and check the connection icon( ) on the top right.
Ethernet Off / On
Touch
Touch

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3-4-2 Bluetooth
1) Open the settings( ) app and go to the settings.
2) Select Bluetooth and switch it on.
3) Select the device you wish to pair with.
4) After authentication process, check that the device is connected.
Bluetooth Off / On
Touch

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3-4-3 Wi-Fi
1) Open the settings( ) app and go to the settings.
2) Select Wi-Fi and switch it on.
3) Select a device to connect.
4) After authentication process, check whether the device is connected.
Touch
Wi-Fi Off / On

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3-5 Media Installation
1) Pull the cover levers on both sides
of the media cover and open
the media cover.
2) Spread the media holder and insert
media as shown.
3) Feed the media between the Media Guide and Media Holder Guide on both side.
* Whether the media is rolled outside or inside, the printed side must face up.
Media Holder
Media Holder Guide
Media Guide
Media Cover
Cover Lever

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4) After Installation the media, lift the media and manually set the sensor(Black-Mark &
Notch Sensor) to the correct position
Caution
- When opening or closing the cover, be careful not to pinch your
fingers.
- Do not open the print head levers while the printer is printing.
The printer may be damaged.
- Change the media when the printer is not receiving data, or data may
be lost.
Warning
While the printer is operating, the print head gets very hot,
so turn off the power and let it cool down completely.
The hot print head can cause serious burns.
Black Mark &
Notch Sensor

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3-6 Button & LED
3-6-1 Button Operations
Printer
state before
operation
Button
Operation procedure
Printer operation mode
Feed/
Cancel
Pause
Power OFF
Press
-
Apply power while
pressing the button
(Hold the button until the
printer starts self-test
printing)
Self-test Printing Mode.
Print
Standby
Press
-
Press the button softly
and release it immediately
Feed Mode
Print
Standby
-
Press
Press the button for two
seconds and continue to
hold
Stand-alone
Configuration Mode
During
Printing
-
Press
Press the button softly
and release it immediately
Print Pause Mode
During
Printing
Press
-
Press the button for two
seconds and continue to
hold
Print Cancel Mode
Print Pause
Mode
Press
-
Press the button softly
and release it immediately
Print Cancel Mode
LED
Feed 버튼
LED 1
Feed/Cancel Button
LED 2
Pause Button