BIXOLON BK5-31 User manual

User’s Manual
BK5-31
KIOSK PRINTER
Ver. 1.00
http://www.bixolon.com

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Copyright
© BIXOLON Co., Ltd. All rights reserved.
This user manual and all property of the product are protected under copyright law.
It is strictly prohibited to copy, store, and transmit the whole or any part of the manual
and any property of the product without the prior written approval of BIXOLON Co.,
Ltd. The information contained herein is designed only for use with this BIXOLON
product. BIXOLON is not responsible for any direct or indirect damages, arising from
or related to use of this information.
• The BIXOLON logo is the registered trademark of BIXOLON Co., Ltd.
•All other brand or product names are trademarks of their respective companies or
organizations.
BIXOLON Co., Ltd. maintains ongoing efforts to enhance and upgrade the functions
and quality of all our products.
In the following, product specifications and/or user manual content may be changed
without prior notice.
Caution
Some semiconductor devices are easily damaged by static electricity. You should turn
the printer “OFF”, before you connect or remove the cables on the rear side, in order
to guard the printer against the static electricity. If the printer is damaged by the static
electricity, you should turn the printer “OFF”.

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Compliance information
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) This device
must accept any interference received, including interference that may cause
undesired operation.
This equipment has been tested and found to comply with the limits for a Class A digital
device pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated
in a commercial environment. This equipment generates uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in which case the
user will be required to correct the interference at his own expense.
Caution: Exposure to Radio Frequency Radiation.
To comply with FCC RF exposure compliance requirements, a separation distance of at
least 20 cm must be maintained between the antenna of this device and all persons.
Caution: Any Changes or modifications not expressly approved by the manufacturer
could void the user's authority to operate the equipment.
Class A Digital Device : Wired Device
This Apparatus complies with class “A” limits for radio interference as specified in the
Canadian department of communications radio interference regulations.
This Class A digital apparatus complies with Canadian ICES-003.
Appareil numérique de classe A: appareil filaire
Get appareil est conforme aux normes class “A” d’interference radio tel que specifier
par ministre canadien des communications dans les reglements d’interference radio.
Cet appareil numérique de la classe A est conform à la norme NMB-003 du Canada.

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Waste Electrical and Electric Equipment (WEEE)
This marking shown on the product or its literature, indicates that is should not be
disposed with other household wastes at the end of its working life, To prevent
possible harm to the environment or human health from uncontrolled waste disposal,
please separate this from other types of wastes and recycle it responsibly to promote
the sustainable reuse of material resources. Household users should contact either the
retailer where they purchased this product, or their local government office, for details
of where and how they can take this item for environmentally safe recycling. Business
users should contact their supplier and check the terms and conditions of the purchase
contract. This product should not be mixed with other commercial wastes for disposal.

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WARNING & CAUTION
Is described as death, physical injuries, serious financial losses, and
damage to data etc. that can be caused to the user.
Do not connect multiple products to a
single or faulty power outlet. Use only
grounded power outlets that meet the
industry standard. Noncompliance may
cause electric shock or fire.
Only use authentic products from
BIXOLON. The company will not provide
post-sale support for damaged or other
quality issues that any fake
(or refurbished) products may incur.
Do not excessively bend or strain the power cord.
Securely push the power cord all the way into the
power outlet lest it remain loose. Make sure to
hold the cord tight when separating it from the
power outlet. Do not remove the power cord while
the product is in use. Noncompliance may cause
electric shock or fire.
Keep small accessories or other packaging
materials away from young children. Beware:
choking hazard. Mishandling the product
may incur injuries which may require
seeking urgent medical attention.
Keep excessive liquids away from the power
cord and outlet. If matter is smeared onto
the power cords, wipe with a dry cloth.
Noncompliance may cause electric shock
or fire.
Do not allow the product to be
damaged by heavy objects.
Noncompliance may cause electric
shock or fire.

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If the product emits a strange sound, burning
smell, or smoke, turn off the power immediately
and unplug the power cord. If the product is
dropped or its exterior is damaged, turn off the
power immediately and unplug the power cord.
Do not subject the product to shock. It may
start a fire. It may damage the product.
Install the product in a well-ventilated area by keeping it
a certain distance from the wall. The product installed in
certain places such as where a lot of fine dust is generated,
where the temperature is too high or too low, where there is
a lot of moisture or water, and at airports or stations that are
used continuously for a long time may suffer serious quality
problems due to the influence of the surrounding
environment. An increase in internal temperature
may start a fire. Be sure to contact the place of purchase
before installing the product.
Install the product in a fixed place preventing
it from tipping over. When moving the
product, turn off the power and disconnect all
connected cables, including the power cord.
It may damage the product.
Never independently disassemble,
repair, or modify the product as the
warranty will become invalid.
When repair is necessary, contact the
original place of purchase.
Do not let any foreign substances
enter the product. Do not place heavy
objects, liquids, or metals on the
product. This could cause damage to
the product or a fire.
If there is a problem with the
product, please contact the original
place of purchase or through
BIXOLON website’s product repair
page (http://www.bixolon.com).

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Manual Introduction
This manual provides basic information on printers and provides ways to install, use,
and check them. In order to protect the safety of users and prevent property damage,
be fully familiar with this manual before using the product. Please use it.
Manual Symbol Introduction
Precaution
& Warning
It describes death, physical injuries, serious financial losses,
and damage to data etc. that can be caused to the user.
Note
It provides additional information on the function and
performance of the product.
Product Symbol Introduction
DC (Direct current)
Error, Warning
Paper Feeding
Stand-By
USB
Ethernet

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Printer Introduction
BK5-31 printers have been designed to be connected to various types of kiosk system.
The main features of the printer are as follows
1. KIOSK PRINTER
2. Thermal Receipt Printer
3. Maximum 150mm/s printing speed
4. External size
- Diameter Φ 130: 130 x 181 x 123 (W x D x H)
- Diameter Φ 150: 130 x 188 x 130 (W x D x H)
5. Serial/USB communication
6. Equipped with data buffer (receives print data even while printing)
7. Can print a range of barcodes
8. Range of printing density selectable
(controlled with virtual memory switch management)

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Table of Contents
Copyright ...................................................................................................................... 2
WARNING & CAUTION ................................................................................................. 5
Manual Introduction ................................................................................................... 7
Printer Introduction .................................................................................................... 8
1. Content Confirmation............................................................................................ 11
2. Product Part Names............................................................................................... 12
2-1 Printer Names..............................................................................................................12
2-1-1 Part Names............................................................................................................12
2-1-2 Printer Dimensions (mm) ....................................................................................14
2-2 Interface Part Names..................................................................................................15
3. Installation & Usage .............................................................................................. 16
3-1 Printer Installation Placings.......................................................................................16
3-2 Power Connection.......................................................................................................17
3-3 Adjust Paper Width .....................................................................................................19
3-4 Inserting the paper roll ..............................................................................................21
3-5 Adjust the Black Mark Sensor’s Position..................................................................24
3-6 Adjust Near-End Sensor .............................................................................................25
3-7 Using Controller ..........................................................................................................26
4. Printer Setting Change .......................................................................................... 27
4-1 Set Virtual Memory Switch.........................................................................................27
4-2 PAPER/ERROR LED Response Pattern.......................................................................39
5. Self-Test................................................................................................................... 40
6. Black Mark (Gap) Sensor Auto-Calibration.......................................................... 45
7. Product Specifications ........................................................................................... 46
7-1 Set Serial number Classification................................................................................46
7-2 Printer Classification...................................................................................................46
7-3 Specification.................................................................................................................47
7-3-1 Printer Specification .............................................................................................47
7-3-2 Paper Specifications .............................................................................................49
7-3-3 Outer Dimension Specification ...........................................................................50
7-4 Communication and Port Specification....................................................................51
7-4-1 Interface Specifications........................................................................................51
7-4-2 Port Specification -1..............................................................................................53
7-4-3 Port Specifications -2............................................................................................55

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8. Hardware(Wiring Diagram)................................................................................... 56
9. Maintenance........................................................................................................... 57
9-1 Paper Jam.....................................................................................................................57
9-2 Cleaning Printer ..........................................................................................................58
10. Troubleshooting ................................................................................................... 59
10-1 Troubleshooting flow chart......................................................................................59
10-2 (A)POWER LED does not light ..................................................................................60
10-3 (B)PAPER and ERROR LEDs blink .............................................................................61
10-4 (C)PAPER and ERROR LEDs lit ..................................................................................62
10-5 (D)PAPER LED lit ........................................................................................................63
10-6 (E)ERROR LED lit ........................................................................................................64
10-7 (F)Self test is not printed..........................................................................................65
10-8 (G)Data from host is not printed normally ............................................................66
10-9 Power Problem..........................................................................................................67
10-9-1 Printing Quality Problems .................................................................................68
10-9-2 Mechanism Problems.........................................................................................69
10-9-3 Auto Cut Mechanism Problems ........................................................................70

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1. Content Confirmation
• If there is any part missing, please contact the place of purchase.
• The actual part may look different from the image.
BK5-31
Option Components
Power Cord
AC/DC Adapter(2P)
AC/DC Adapter(DC-Jack)
v
Serial Cable
(Dsub 9pin – Dsub 9pin)
Serial Cable
(Connector5pin –Dsub 9pin)
USB A-B Cable
Holder-Paper-Phi25
(Only Label Paper)

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2. Product Part Names
2-1 Printer Names
2-1-1 Part Names
Mechanism Block
Main Board Block
Paper Supply Block
Paper Bezel

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Mechanism Block
TPH (Head)
Gap Sensor
Platen Roller
Paper Sensor
Black mark sensor

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2-1-2 Printer Dimensions (mm)
130
• 123 (Φ130)
• 130 (Φ150)
98

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2-2 Interface Part Names
• Connect the printer to the host computer using the right interface cable that
complies with the specifications of the interface.
BK5-31a Model: Serial Dsub 9P + USB B + DC Jack Power
BK5-31b Model: Serial Dsub 9P + USB B + 2P Connector Power
BK5-31c Model: Serial 5P Connector + USB B + DC Jack Power
BK5-31d Model: Serial 5P Connector + USB B + 2P Connector Power
BK5-31e Model: Serial 5P Connector + USB 4P Connector + 2P Connector Power
Connect or disconnect the communication cable while the printer
power is off. If power is on, your data may be lost.
USB Port
Serial Cable Port
○
5○ 4○ 3○ 2○ 1
○
9○ 8○ 7○ 6
Power
Port
○
5○ 4○ 3○ 2○ 1
○
9○ 8○ 7○ 6
○
5○ 4○ 3○ 2○ 1
○
5○ 4○ 3○ 2○ 1
○
5○ 4○ 3○ 2○ 1
○
4○ 3○ 2○ 1
○
2○ 1
○
2○ 1
○
2○ 1
USB Port
Serial Cable Port
Power
Port
USB Port
Serial Cable Port
Power Port
USB Port
Serial Cable Port
Power Port
USB Port
Serial Cable Port
Power Port

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3. Installation & Usage
3-1 Printer Installation Placings
• Allow sufficient space around the printer for proper ventilation.
•Do not place objects close to the back or bottom of the printer, which may
hinder the air circulation.
•Install the printer on a flat and level surface.
• Avoid humid environment.
• Install in a place that does not exceed the protocol standard of the wireless
communication or the specified maximum distance.
• For stable wireless communication, install in a place where there is no physical
obstacle (wall, object, etc.).

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3-2 Power Connection
• Face the flat side of the power cable to the bottom of the printer and connect the
power cable to the power port.
Power Port
Power Cable
O
X
O
X

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- Only use a power supply provided by Bixolon. Bixolon shall
bear no responsibility for damage caused by using a third-party
power supply.
- Check the power supply’s label to check its electronic specs.
- When removing the power supply, make sure you have a firm
grasp of the plug terminal of the power cable and the printer
and pull horizontally.
- When connecting or disconnecting power, make sure to remove
the power supply from the power outlet before removing.
- Pay attention to the direction in which you insert the power
cord.
- Do not connect a voltage out of the specifications of the power
supply. It can cause damage to the product or a fire.

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3-3 Adjust Paper Width
1) Confirm the paper width that will be used (20mm, 58mm, 60mm, 80mm, 83mm)
2) Adjust the paper supply block to fit the paper specification.
80mm
83mm
58mm
60mm
(2mm)
Paper Supply Block
(1.5mm)
(1.5mm)

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3) Adjust Guide-Paper L and R to fit the paper width.
20mm
Guide-Paper R
Guide-Paper L