Blackbe;rry Bold 9700 User manual

BlackBerry Bold 9700
Smartphone
User Guide
Version: 6.0
To find the latest user guides, visit www.blackberry.com/docs/smartphones.

SWDT643442-941426-0127080340-032

Contents
Quick Help.......................................................................................................................................................................................................... 9
Top 10................................................................................................................................................................................................................. 9
Getting to know your smartphone..................................................................................................................................................................... 13
Tips..................................................................................................................................................................................................................... 19
Make it yours...................................................................................................................................................................................................... 24
Shortcuts............................................................................................................................................................................................................ 31
Phone shortcuts................................................................................................................................................................................................. 31
Message shortcuts.............................................................................................................................................................................................. 31
File and attachment shortcuts........................................................................................................................................................................... 32
Typing shortcuts................................................................................................................................................................................................. 33
Media shortcuts................................................................................................................................................................................................. 34
Browser shortcuts.............................................................................................................................................................................................. 35
Calendar shortcuts............................................................................................................................................................................................. 36
Search shortcuts................................................................................................................................................................................................. 36
Map shortcuts.................................................................................................................................................................................................... 37
Troubleshooting: Shortcuts................................................................................................................................................................................ 37
Phone................................................................................................................................................................................................................. 38
Phone basics....................................................................................................................................................................................................... 38
Emergency calls.................................................................................................................................................................................................. 41
Volume............................................................................................................................................................................................................... 41
Voice mail........................................................................................................................................................................................................... 42
Speed dial........................................................................................................................................................................................................... 43
Call waiting, call forwarding and call blocking.................................................................................................................................................... 44
Fixed dialling and smart dialling......................................................................................................................................................................... 46
Conference calls................................................................................................................................................................................................. 48
Call logs............................................................................................................................................................................................................... 49
Multiple phone numbers.................................................................................................................................................................................... 50
Phone options.................................................................................................................................................................................................... 51
Phone shortcuts................................................................................................................................................................................................. 53
Troubleshooting: Phone..................................................................................................................................................................................... 54
Voice commands................................................................................................................................................................................................ 56
Perform an action using a voice command........................................................................................................................................................ 56
Available voice commands................................................................................................................................................................................. 56
Change the language for voice commands........................................................................................................................................................ 57
Turn off choice lists for voice commands........................................................................................................................................................... 57
Change the options for voice prompts............................................................................................................................................................... 57
Improve voice recognition.................................................................................................................................................................................. 58

Troubleshooting: Voice dialling.......................................................................................................................................................................... 58
Messages............................................................................................................................................................................................................ 59
Email................................................................................................................................................................................................................... 59
PIN messages...................................................................................................................................................................................................... 75
Text messages.................................................................................................................................................................................................... 79
Security options for messages............................................................................................................................................................................ 87
Attachments....................................................................................................................................................................................................... 89
S/MIME-protected messages............................................................................................................................................................................. 91
IBM Lotus Notes native encrypted messages..................................................................................................................................................... 97
PGP protected messages.................................................................................................................................................................................... 98
Message shortcuts.............................................................................................................................................................................................. 103
File and attachment shortcuts........................................................................................................................................................................... 104
Troubleshooting: Messages................................................................................................................................................................................ 105
Files.................................................................................................................................................................................................................... 111
File basics........................................................................................................................................................................................................... 111
Managing files and attachments........................................................................................................................................................................ 113
File and attachment shortcuts........................................................................................................................................................................... 116
Troubleshooting: Attachments........................................................................................................................................................................... 117
Media................................................................................................................................................................................................................. 118
Music.................................................................................................................................................................................................................. 118
Podcasts............................................................................................................................................................................................................. 121
Videos................................................................................................................................................................................................................. 123
Video camera..................................................................................................................................................................................................... 124
Camera............................................................................................................................................................................................................... 126
Pictures............................................................................................................................................................................................................... 128
Voice notes......................................................................................................................................................................................................... 130
Ringtones............................................................................................................................................................................................................ 131
Media storage.................................................................................................................................................................................................... 133
Transferring and downloading media files......................................................................................................................................................... 136
Supported audio and video file formats............................................................................................................................................................. 138
Media shortcuts................................................................................................................................................................................................. 138
Troubleshooting: Media..................................................................................................................................................................................... 139
Ringtones, sounds and alerts............................................................................................................................................................................. 142
About ringtones, sounds and alerts................................................................................................................................................................... 142
Change your ringtone, notifiers or reminders.................................................................................................................................................... 142
Add a custom profile.......................................................................................................................................................................................... 143
Add a contact alert............................................................................................................................................................................................. 143
Silence your device............................................................................................................................................................................................. 143

Flashing LED........................................................................................................................................................................................................ 144
Change alarm notification options..................................................................................................................................................................... 144
Turn on event sounds......................................................................................................................................................................................... 144
Troubleshooting: Ringtones, sounds and alerts................................................................................................................................................. 145
Browser.............................................................................................................................................................................................................. 146
Browser basics.................................................................................................................................................................................................... 146
Browser bookmarks............................................................................................................................................................................................ 149
RSS feeds............................................................................................................................................................................................................ 150
Browser options................................................................................................................................................................................................. 151
Browser security................................................................................................................................................................................................. 153
Browser push...................................................................................................................................................................................................... 155
Browser shortcuts.............................................................................................................................................................................................. 156
Troubleshooting: Browser.................................................................................................................................................................................. 157
Calendar............................................................................................................................................................................................................. 158
Calendar basics................................................................................................................................................................................................... 158
Meetings............................................................................................................................................................................................................. 159
Conference call meetings................................................................................................................................................................................... 161
Synchronising calendar....................................................................................................................................................................................... 163
Calendar options................................................................................................................................................................................................ 165
Calendar shortcuts............................................................................................................................................................................................. 166
Troubleshooting: Calendar................................................................................................................................................................................. 167
Contacts.............................................................................................................................................................................................................. 169
Contact basics..................................................................................................................................................................................................... 169
Customising contacts......................................................................................................................................................................................... 170
Synchronising contacts....................................................................................................................................................................................... 172
Personal distribution lists................................................................................................................................................................................... 174
Multiple contact lists.......................................................................................................................................................................................... 175
Contact list options............................................................................................................................................................................................. 175
Troubleshooting: Contacts................................................................................................................................................................................. 176
Clock................................................................................................................................................................................................................... 178
Set the date and time......................................................................................................................................................................................... 178
Change what appears on the screen when your device is charging................................................................................................................... 178
Change the clock face......................................................................................................................................................................................... 178
Display a second time zone on the clock............................................................................................................................................................ 179
Turn on the alarm............................................................................................................................................................................................... 179
Silence the alarm................................................................................................................................................................................................ 179
Change alarm notification options..................................................................................................................................................................... 179
Turn on bedside clock mode.............................................................................................................................................................................. 180

Set options for bedside clock mode................................................................................................................................................................... 180
Use the stopwatch.............................................................................................................................................................................................. 180
Use the timer...................................................................................................................................................................................................... 180
Change timer notification options...................................................................................................................................................................... 181
Troubleshooting: Clock....................................................................................................................................................................................... 181
Tasks and memos............................................................................................................................................................................................... 182
Create a task or memo....................................................................................................................................................................................... 182
Send a task or memo.......................................................................................................................................................................................... 182
Change or delete a task or memo...................................................................................................................................................................... 182
Change the status of a task................................................................................................................................................................................ 182
Hide completed tasks......................................................................................................................................................................................... 183
Show tasks in the calendar................................................................................................................................................................................. 183
Synchronising tasks and memos......................................................................................................................................................................... 183
About categories................................................................................................................................................................................................ 185
Categorise a contact, task or memo................................................................................................................................................................... 185
Create a category for contacts, tasks or memos................................................................................................................................................ 185
Turn off the prompt that appears before you delete items............................................................................................................................... 186
Typing................................................................................................................................................................................................................. 187
Typing basics...................................................................................................................................................................................................... 187
Typing input methods........................................................................................................................................................................................ 188
Typing options.................................................................................................................................................................................................... 188
Spelling checker.................................................................................................................................................................................................. 189
Custom dictionary.............................................................................................................................................................................................. 190
AutoText............................................................................................................................................................................................................. 191
Typing shortcuts................................................................................................................................................................................................. 192
Troubleshooting: Typing..................................................................................................................................................................................... 193
Keyboard............................................................................................................................................................................................................ 194
Assign an application to a Convenience key....................................................................................................................................................... 194
Change the default currency symbol.................................................................................................................................................................. 194
Set the cursor speed........................................................................................................................................................................................... 194
Turn on key tones............................................................................................................................................................................................... 194
Set the trackpad sensitivity................................................................................................................................................................................ 195
Turn off trackpad sounds................................................................................................................................................................................... 195
Troubleshooting: Keyboard................................................................................................................................................................................ 195
Language............................................................................................................................................................................................................ 196
About typing input languages............................................................................................................................................................................ 196
Change the language.......................................................................................................................................................................................... 196
Use a shortcut for switching typing input languages when you are typing........................................................................................................ 196

Add a display language....................................................................................................................................................................................... 197
Delete a language............................................................................................................................................................................................... 197
Troubleshooting: Language................................................................................................................................................................................ 197
Screen display..................................................................................................................................................................................................... 198
Set options for backlighting................................................................................................................................................................................ 198
Use a picture as your device wallpaper.............................................................................................................................................................. 198
Change the display font...................................................................................................................................................................................... 198
Organising applications on the Home screen..................................................................................................................................................... 199
Add a message that appears when your device is locked.................................................................................................................................. 200
Use greyscale or reverse contrast for the screen display................................................................................................................................... 200
Turn on flashing LED notification for wireless coverage.................................................................................................................................... 200
Themes............................................................................................................................................................................................................... 200
Troubleshooting: Display.................................................................................................................................................................................... 201
GPS technology................................................................................................................................................................................................... 202
About GPS technology........................................................................................................................................................................................ 202
Turn on GPS technology..................................................................................................................................................................................... 202
Set the GPS receiver that you use to track your movement.............................................................................................................................. 202
Get your GPS location........................................................................................................................................................................................ 203
Prevent others from tracking your location....................................................................................................................................................... 203
Turn off location aiding...................................................................................................................................................................................... 203
Troubleshooting: GPS technology...................................................................................................................................................................... 204
Maps................................................................................................................................................................................................................... 205
Map basics.......................................................................................................................................................................................................... 205
Map options....................................................................................................................................................................................................... 207
Map shortcuts.................................................................................................................................................................................................... 208
Troubleshooting: Maps...................................................................................................................................................................................... 208
Applications........................................................................................................................................................................................................ 210
About multi-tasking............................................................................................................................................................................................ 210
Keep an application running in the background and switch to another application......................................................................................... 210
Close an application so that it is not running in the background....................................................................................................................... 210
About adding applications.................................................................................................................................................................................. 211
About social networking applications................................................................................................................................................................ 212
About instant messaging applications................................................................................................................................................................ 212
Require your device password before adding an application............................................................................................................................ 212
Delete an application......................................................................................................................................................................................... 213
View properties for an application..................................................................................................................................................................... 213
View the size of an application database........................................................................................................................................................... 213
Troubleshooting: Applications........................................................................................................................................................................... 213

BlackBerry Device Software............................................................................................................................................................................... 214
About updating the BlackBerry Device Software............................................................................................................................................... 214
Update the BlackBerry Device Software from a web site.................................................................................................................................. 215
Update the BlackBerry Device Software using the BlackBerry Desktop Software............................................................................................. 215
Troubleshooting: BlackBerry Device Software................................................................................................................................................... 216
Manage Connections.......................................................................................................................................................................................... 217
Manage Connections basics............................................................................................................................................................................... 217
Mobile network.................................................................................................................................................................................................. 219
Wi-Fi technology................................................................................................................................................................................................ 223
Bluetooth technology......................................................................................................................................................................................... 229
Power and battery.............................................................................................................................................................................................. 237
Turn off your device........................................................................................................................................................................................... 237
Set your device to turn on and turn off automatically....................................................................................................................................... 237
Reset the device................................................................................................................................................................................................. 237
Check the battery power level........................................................................................................................................................................... 237
Tips: Extending battery life................................................................................................................................................................................. 237
Memory and media cards................................................................................................................................................................................... 239
About media cards............................................................................................................................................................................................. 239
Supported media cards...................................................................................................................................................................................... 239
View the amount of available storage space on your device............................................................................................................................. 239
Turn off media card support.............................................................................................................................................................................. 239
Repair files stored on your media card or on your device................................................................................................................................. 239
About compression............................................................................................................................................................................................ 240
About file encryption.......................................................................................................................................................................................... 240
Turn on encryption............................................................................................................................................................................................. 240
Tips: Freeing and conserving storage space....................................................................................................................................................... 241
Troubleshooting: Storage and media cards........................................................................................................................................................ 242
Search................................................................................................................................................................................................................. 243
Search for an item.............................................................................................................................................................................................. 243
Set the types of items that are included in searches......................................................................................................................................... 243
Search for messages........................................................................................................................................................................................... 243
Message search criteria...................................................................................................................................................................................... 244
Do more with your message search results....................................................................................................................................................... 244
Search for text in a message, in a file or on a web page.................................................................................................................................... 245
View, change or delete a saved search.............................................................................................................................................................. 245
Search for a contact in your organisation's address book.................................................................................................................................. 245
Search shortcuts................................................................................................................................................................................................. 246

SIM card.............................................................................................................................................................................................................. 247
About the SIM card phone book........................................................................................................................................................................ 247
Add a contact to your SIM card.......................................................................................................................................................................... 247
Copy contacts from your SIM card to your contact list...................................................................................................................................... 247
Copy a contact from your contact list to your SIM card..................................................................................................................................... 247
Change or delete a SIM card contact................................................................................................................................................................. 248
Store text messages on your SIM card............................................................................................................................................................... 248
Change the display name for a phone number.................................................................................................................................................. 248
About SIM card security..................................................................................................................................................................................... 248
Protect your SIM card with a PIN code............................................................................................................................................................... 249
Change the SIM card PIN code........................................................................................................................................................................... 249
Security............................................................................................................................................................................................................... 250
Security basics.................................................................................................................................................................................................... 250
Password keeper................................................................................................................................................................................................ 252
Encryption.......................................................................................................................................................................................................... 254
Memory cleaning................................................................................................................................................................................................ 256
Certificates......................................................................................................................................................................................................... 257
PGP keys............................................................................................................................................................................................................. 264
Certificate servers.............................................................................................................................................................................................. 269
Key store............................................................................................................................................................................................................. 271
Smart cards......................................................................................................................................................................................................... 273
VPN settings....................................................................................................................................................................................................... 276
Verify security software manually...................................................................................................................................................................... 277
Third-party application control.......................................................................................................................................................................... 278
Troubleshooting: Security.................................................................................................................................................................................. 281
Service books and diagnostic reports................................................................................................................................................................. 282
Accept, delete or restore a service book............................................................................................................................................................ 282
Run a diagnostic report...................................................................................................................................................................................... 282
View, submit or delete a diagnostic report........................................................................................................................................................ 282
Set a default recipient for diagnostic reports..................................................................................................................................................... 283
I cannot run or submit a diagnostic report......................................................................................................................................................... 283
View the version number of the BlackBerry Device Software on your device................................................................................................... 283
Synchronisation.................................................................................................................................................................................................. 284
About synchronisation....................................................................................................................................................................................... 284
Reconcile email over the wireless network........................................................................................................................................................ 284
Delete email on your device and in your email application on your computer................................................................................................. 285
Synchronise organiser data over the wireless network..................................................................................................................................... 285
About synchronisation conflicts......................................................................................................................................................................... 285

Manage email reconciliation conflicts................................................................................................................................................................ 286
Manage data synchronisation conflicts.............................................................................................................................................................. 286
About backing up and restoring device data...................................................................................................................................................... 286
Empty the deleted items folder on your computer from your device............................................................................................................... 287
Troubleshooting: Synchronisation..................................................................................................................................................................... 287
Accessibility options........................................................................................................................................................................................... 289
About accessibility options................................................................................................................................................................................. 289
Screen accessibility options................................................................................................................................................................................ 289
Audio and phone accessibility options............................................................................................................................................................... 290
Typing accessibility options................................................................................................................................................................................ 292
Calculator........................................................................................................................................................................................................... 294
Use the calculator............................................................................................................................................................................................... 294
Convert a measurement..................................................................................................................................................................................... 294
BrickBreaker....................................................................................................................................................................................................... 295
About BrickBreaker............................................................................................................................................................................................ 295
BrickBreaker capsules......................................................................................................................................................................................... 295
BrickBreaker scoring........................................................................................................................................................................................... 296
Play BrickBreaker................................................................................................................................................................................................ 296
Adjust the volume.............................................................................................................................................................................................. 296
Set the paddle speed.......................................................................................................................................................................................... 297
Word Mole game................................................................................................................................................................................................ 298
Word Mole game basics..................................................................................................................................................................................... 298
Single-player games............................................................................................................................................................................................ 299
Multiplayer games.............................................................................................................................................................................................. 300
Troubleshooting: Word Mole............................................................................................................................................................................. 301
Glossary.............................................................................................................................................................................................................. 302
Legal notice........................................................................................................................................................................................................ 307

Quick Help
Top 10
BlackBerry® device users have spoken! Here are the top 10 things they want to know how to do on their devices.
Set up an email address
1. On the Home screen, click the Set-up icon.
2. In the Set-up section, click the Email Accounts icon.
3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation
message. To view and manage your email messages, on the Home screen, click the Messages icon.
Note: In some cases, you might see the following options. If so, select one of the options.
•Internet Mail Account: Use this option to associate your BlackBerry® device with one or more existing email accounts (for
example, Windows Live™ Hotmail®) or to create a new email address for your device.
•Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your
device with your work email account using the BlackBerry® Enterprise Server.
If you are trying to set up an Internet email account (for example, Windows Live™ Hotmail®) or a new email address for your
device, and do not see this option, contact your administrator or wireless service provider.
Related topics
Change options for your personal email account, 67
Change your ringtone, notifiers or reminders
In addition to changing the tone, you can also change options for volume, LED, vibration and notification during calls.
1. On the Home screen, click the Sound and Alert Profiles icon.
2. Click Change Sounds and Alerts > Sounds for Selected Profile.
• To change your ringtone , click Phone.
• To change notifiers or reminders, click to expand a section. Click an option.
3. In the Ringtone, Notifier Tone or Reminder Tone field, do one of the following:
• Click a tone.
• To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song.
• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
• To use a preloaded alert, click All Alerts. Find and click an alert.
4. Press the key > Save.
Related topics
I cannot change the number of times that my device rings, 55
User Guide Quick Help
9

Find or hide an application icon
Depending on your theme, you might not be able to hide some application icons.
On the Home screen or in a folder, do any of the following:
•To see all your application icons, press the key > All.
•To hide an application icon, highlight the icon. Press the key > Hide.
•To show all hidden application icons, press the key > Show All.
•To stop hiding an application icon, highlight the icon. Press the key > Hide. A check mark should not appear beside
the Hide field.
Related topics
My display changed, 201
About adding applications
Depending on your wireless service provider and region, you might have the option to add or update applications using the
BlackBerry App World™ storefront, the BlackBerry® Desktop Software or the Application centre. You might also be able to
download applications from a web page (try visiting mobile.blackberry.com from your BlackBerry device), or from an
application offered by your wireless service provider.
Additional terms and conditions might apply to software and services made available through the BlackBerry App World™
storefront, the BlackBerry Desktop Software or the Application Centre. Data charges might apply when you add or use an
application over the wireless network. For more information, contact your wireless service provider.
BlackBerry App World
If you have BlackBerry App World on your device, you can search for and download games, social networking applications,
personal productivity applications and much more. Using an existing PayPal® account, you can buy and download items over
the wireless network to your device.
To download BlackBerry App World, visit www.blackberryappworld.com.
For more information about managing applications using BlackBerry App World, click the BlackBerry App World icon. Press the
key > Help.
BlackBerry Desktop Software
If you have the BlackBerry Desktop Software installed on your computer, you can connect your device to your computer to
add, update, remove or restore applications. You can also add applications to your device that you have downloaded to your
computer, without having to use the wireless network.
To download the BlackBerry Desktop Software, visit www.blackberry.com/desktop.
For more information about managing applications using the BlackBerry Desktop Software, see the Help in the BlackBerry
Desktop Software.
Application Centre
User Guide Quick Help
10

If you have the Application Centre on your device, you can add, update or return to the previous version of a select number of
applications that are hosted by your wireless service provider. Depending on your wireless service provider, this feature might
not be available.
For more information about managing applications using the Application Centre, click the Application Centre icon. Press the
key > Help.
Add or change your signature
Depending on your wireless service plan, this feature might not be supported.
1. On the Home screen, click the Messages icon.
2. Press the key > Options.
• For a work email account, click Email Preferences. If the Message Services field appears, change this field to the
appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place
your cursor.
• For a personal email account, click Email Account Management. Click an email account. Click Edit.
3. Type a signature.
4. Press the key > Save.
Your signature is added to your email after you send it.
Use a picture as your device wallpaper
1. On the Home screen, click the Media icon > Pictures icon.
2. Browse to a picture.
3. Press the key > Set As Wallpaper.
Related topics
My display changed, 201
Supported audio and video file formats
Depending on your BlackBerry® device model and wireless service provider, some media file formats might not be supported.
Type File format
Audio • MP3
• M4A
• WMA
• WAV
Video • 3GP
• AVI
User Guide Quick Help
11

Type File format
• ASF
• MP4
• MOV
• WMV
For information about codecs and recommended video and audio file formats for your device, visit www.blackberry.com/docs/
smartphones and click Multimedia > Media Types Supported on BlackBerry Smartphones.
Transfer a file from your computer to your device using your device as a
USB memory drive
You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated
with your media files when you transfer files between your BlackBerry device and your computer.
1. Connect your device to your computer using a USB cable.
2. Do one of the following:
• If you want to transfer most types of files, in the dialog box that appears on your device, select the USB option.
• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select
the media transfer option.
3. If necessary, type a password. Your device appears as a drive on your computer.
4. Drag a file from a location on your computer to a folder on your device.
To view the transferred file on your device, disconnect your device from your computer and find the file.
Related topics
Transfer your media files from your computer to your device using the BlackBerry Desktop Software, 27
Open, close or switch between tabs
Do one of the following:
•To open a new tab, in the browser, press the key > Tabs. Click the New Tab icon.
•To open a new tab for a link on a web page, highlight the link. Press the key > Open Link in New Tab.
•To switch between tabs in the browser, press the key > Tabs. Click a tab.
•To close a tab, in the browser, press the key > Tabs. Highlight a tab. Click the icon.
Reconcile email over the wireless network
You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device.
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Email Reconciliation.
3. If the Message Services field appears, set this field to the appropriate email account.
User Guide Quick Help
12

4. Select the Wireless Reconcile check box.
5. Press the key > Save.
If your device is associated with a Microsoft® Outlook® email account, you must use the synchronisation tool of the
BlackBerry® Desktop Software to reconcile email in personal folders. For more information, see the Help in the BlackBerry
Desktop Software.
Getting to know your smartphone
Find out about apps and indicators, and what the keys do on your BlackBerry® smartphone.
Important keys
Front keys
Key Name Actions
Menu • Open a menu.
• Select a highlighted menu item.
• Press and hold to switch applications quickly.
Escape • Return to the previous screen.
• Close the menu.
Send • Make a call.
• Answer a call.
End/Power • End a call.
• Return to the Home screen.
• Press and hold to turn on or turn off your BlackBerry® device.
Top keys
Key Name Actions
Lock Lock your device or keyboard.
Mute • Mute a call.
• Mute the volume.
Side keys
User Guide Quick Help
13

Key Name Actions
Volume • Change the volume.
• Press and hold to play the next or previous media file.
• Before you take a picture or record a video, press to zoom in or out.
Keyboard
Key Name Actions
Shift Capitalise letters.
Symbol Open the symbol list.
Backspace/Delete Delete the previous character or a selected item.
Enter Select an item.
Speakerphone Turn on or turn off the speakerphone during a call.
Select commands using pop-up menus
Pop-up menus are available in most applications, and appear in the centre of the screen. You can use the pop-up menu when
you are viewing a message, for example, to file, forward or reply to the message.
• To open a pop-up menu, click and hold an item on the screen.
• To select a command, click the icon.
• To see additional commands, click the Full Menu icon.
Tips: Doing things quickly
For full instructions, click the links under Related information at the bottom.
Use the Quick Access area to access popular options Highlight and click an area at the top of the Home screen to
access options such as changing your ringtone, setting the
alarm, viewing notifications and turning on or off network
connections.
See all the apps and folders on the Home screen, or minimise
your view and view the wallpaper
On the navigation bar, click All.
Switch to another app Press and hold the key. Click an app.
Note: The other app might still be running in the background.
Open an app with a convenience key Press a convenience key on the side of your device.
User Guide Quick Help
14

Note: You can customise which app a convenience key opens.
Use pop-up menus Pop-up menus provide common available actions, and appear
in the centre of the screen. For example, you can use the pop-
up menu in a message to file, forward or reply to the message.
To open a pop-up menu, press and hold the trackpad. To select
a command, click the trackpad.
Switch to the Favourites, Media, and Downloads and
Frequent views
On the Home screen, highlight All on the navigation bar and
slide your finger on the trackpad right or left.
Add an app to the Favourites view Highlight an app on the Home screen or in a folder. Press the
key > Mark as Favourite.
Change options for the Home screen such as the wallpaper On the Home screen, press the key > Options.
Related topics
Keep an application running in the background and switch to another application, 210
Assign an application to a Convenience key, 194
Change what happens when you type on the Home screen, 26
Applications
Get started with some of these great applications.
Messages
Send emails, PIN messages and more.
Text Messages
Send text messages.
Browser
Browse websites.
Media
See saved pictures, play songs and more.
Camera (if supported)
Take pictures.
Instant Messaging
Chat with friends or colleagues.
Options
Set your device options. You can find more options in each application menu.
User Guide Quick Help
15

Manage Connections
Set up wireless connections, such as a Bluetooth® connection.
Help
Find the user guide here or click Help in a menu.
To show or hide an icon, highlight the icon using the trackpad. Press the key > Show All or Hide.
Status indicators
Home screen
new notification alarm set
unopened message count BlackBerry® Messenger
calendar reminder count social feeds
missed call count sending or receiving data
Wi-Fi® turned on roaming
Messages
unopened opened
text message sent message
attachment message is sending
high priority message not sent
draft meeting invite
Phone
missed call received call
placed call voice mail message
Tips: Managing indicators
Indicators tell you that there is something new or updated, such as a new message, voice message or feed, or they inform you
of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content
within apps and at the top of the Home screen.
User Guide Quick Help
16

Remove the new item indicator Open each item that has this indicator. For example, to remove
it from the Messages icon, click the icon.
Remove the unopened message indicator In the Messages app, do one or more of the following:
• Open all of your messages by clicking on them. If you
cannot find all of your unopened messages in your inbox,
look in your messages folders.
• Mark a message as opened. Highlight a message. Press the
key > Mark Opened.
• Mark all messages that are prior to a date as opened.
Highlight a date field. Press the key > Mark Prior
Opened.
Identify an indicator • You might be able to identify an indicator by seeing the
icon of the application that the indicator refers to. To see
a complete list of applications on your device and their
icons, on the Home screen or in a folder, click the Options
icon. Click Device > Application Management.
• For a complete list of BlackBerry® indicators, visit
www.blackberry.com/docs/smartphones. Click your
device model, and then click the Icons and Indicators
guide.
Feature availability
The following items affect the availability of features on your BlackBerry® device. The features discussed are meant as
examples, and are not inclusive of every feature that might or might not be available on your device.
Device model Features such as GPS, the camera and video camera, and
network connection options are dependent on your device
model. To find feature specifications for your device model,
visit www.blackberry.com/go/devices.
Wireless service plan You must purchase or change your wireless service plan
through your wireless service provider.
A wireless service plan with phone or voice is required for you
to use the phone application and to send and receive text
messages.
User Guide Quick Help
17

A wireless service plan with data is required for you to use the
browser service and instant messaging applications, and to
send and receive email messages and PIN messages.
For more information about your plan, contact your wireless
service provider.
BlackBerry Internet Service and BlackBerry Enterprise Server Once you have a data plan, you must set up your email address
or third-party instant messaging account in order to send and
receive email messages, use third-party instant messaging
applications and use some browser options.
If you are an individual user, when you set up your email
address or instant messaging account, you are associating it
with the BlackBerry® Internet Service.
If you are a corporate user, your administrator sets up your
email account by associating it with a BlackBerry® Enterprise
Server. Your administrator might set options that determine
the features and settings that are available on your device. To
view the IT policies that have been set by your administrator,
on the Home screen or in a folder, click the Options icon. Click
Security > Security Status Information > View IT Policy.
Wireless service provider Features such as text messaging, location-based services and
some phone features are dependent on your wireless service
provider's offerings. For more information, contact your
wireless service provider.
Wireless network The wireless network that your device is connected to might
affect the availability of some features. Depending on your
wireless service provider and available roaming options,
different wireless networks are available. Some wireless
networks do not support features such as call blocking, call
forwarding or cell broadcasting. For more information, contact
your wireless service provider.
Related topics
BlackBerry Device Software, 214
Find more information, 30
Check what wireless networks your device connects to, 217
User Guide Quick Help
18