Blackbe;rry 950 User manual

BlackBerry Wireless
Handheld
Software Version 2.6
Installation and Getting Started Guide

BlackBerry Wireless Handheld Software Version 2.6 Installation and Getting
Started Guide
Last revised 21 April 2003
Part numbers: MAT-03200-003, ASY-06314-001
At the time of publication, this documentation complies with handheld
software version 2.6 and desktop software version 3.6.
© 1997-2003 Research In Motion Limited. All Rights Reserved. The
BlackBerry and RIM families of related marks, images and symbols are the
exclusive properties of Research In Motion Limited. RIM, Research In
Motion, ‘Always On, Always Connected’, the “envelope in motion” symbol
and the BlackBerry logo are registered with the U.S. Patent and Trademark
Office and might be pending or registered in other countries. All other
brands, product names, company names, trademarks and service marks are
the properties of their respective owners.
The handheld and/or associated software are protected by copyright,
international treaties and various patents, including one or more of the
following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318;
D445,428; D433,460; D416,256. Other patents are registered or pending in
various countries around the world. Visit www.rim.com/patents.shtml for a
current listing of applicable patents.
© Puma Technology, Inc. Puma Technology, the Puma Technology logo, DSX
Technology, the DSX Technology logo, Intellisync, the Intellisync logo and
Intellisync Ready logo are trademarks of Puma Technology, Inc. that might
be registered in some jurisdictions.
Exchange and Outlook are either trademarks or registered trademarks of
Microsoft Corporation.
Lotus, Domino, Lotus Notes, and Lotus Organizer are trademarks of the
Lotus Development Corporation.
While every effort has been made to verify technical accuracy, information in
this document is subject to change without notice and does not represent a
commitment on the part of Research In Motion Limited, or any of its
subsidiaries, affiliates, agents, licensors, or resellers. There are no warranties,
express or implied, with respect to the content of this document.
Research In Motion Limited
295 Phillip Street
Waterloo, ON N2L 3W8
Canada
Published in Canada

FCC compliance statement (USA)
FCC Class B Part 15
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
• This device may not cause harmful interference, and
• This device must accept any interference received, including
interference that might cause undesired operation.
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the manufacturer’s
instructions, might cause interference harmful to radio
communications.
There is no guarantee, however, that interference will not occur in a
particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for
help.
Warning: Changes or modifications to this unit not expressly approved
by the party responsible for compliance could void the user’s authority
to operate this equipment.

Industry Canada Certification
The RIM 950 Wireless Handheld™ complies with
Industry Canada RSS 119, under certification number
2503 195 366A.
IC Class B compliance — This device complies with the
Class B limits for radio noise emissions as set out in the
interference-causing equipment standard entitled
“Digital Apparatus,” ICES-003 of Industry Canada.
The RIM 957 Wireless Handheld™ complies with
Industry Canada RSS 119, under certification number
2503 195 634A.
IC Class B compliance — This device complies with the
Class B limits for radio noise emissions as set out in the
interference-causing equipment standard entitled
“Digital Apparatus,” ICES-003 of Industry Canada.

Contents
FCC compliance statement (USA) ........................3
Industry Canada Certification...............................4
Important safety information...................................... 7
RIM 950 Wireless Handheld ................................10
RIM 957 Wireless Handheld ................................11
Welcome to your wireless solution ........................... 13
Understanding your BlackBerry solution..........15
Is this the correct guide for me? ..........................18
About this guide ....................................................19
About this release ..................................................21
Contents of your package ....................................22
System requirements ............................................22
CHAPTER 1 Getting started ........................................................... 25
Before you begin....................................................26
Setting up your handheld ....................................26
Inserting the battery..............................................27
Connecting the cradle to your computer ...........29
Charging your handheld......................................30
Turning on and turning off your handheld.......32
Turning on and turning off the radio.................34
Registering with the network ..............................35
Installing the desktop software ...........................37
Adding handheld applications to the desktop
software ..................................................................40
Connecting to the desktop software...................42
Loading handheld applications ..........................43
Integrating with an enterprise email account ...45

Integrating with a new or existing ISP email
account ....................................................................46
Sending a test email message ..............................47
Reading your test email message........................48
Setting the date and time......................................49
Using password protection..................................51
CHAPTER 2 Getting to know your handheld................................ 57
Using the keyboard and trackwheel...................59
Activating backlighting ........................................64
Navigating the applications.................................64
Additional components........................................73
Configuring handheld options............................74
Tips for getting to know your handheld............76
CHAPTER 3 Product information................................................... 77
RIM 950 Wireless Handheld ................................78
RIM 957 Wireless Handheld ................................81
Index............................................................................ 85

Important safety
information
Please read these safety instructions and the operation
instructions provided in this manual and in the
Handheld User Guide before operating the handheld or
its cradle. Retain these instructions for future use.
Remember to follow any special regulations governing
the use of the handheld and always switch it off in areas
where radio devices are forbidden, or when it might
cause interference or danger. Any safety laws and
regulations pertaining to the use of cell phones and
two-way radios will likely apply to your use of the
handheld. We encourage you to follow such laws and
regulations at all times. In particular, please observe all
restrictions on the use of radio equipment in fuel
depots (fuel storage and distribution areas), chemical
plants, where blasting operations are in progress or in
any other area in which restrictions on radio
transmissions are imposed.
The handheld is not an FAA-approved electronic
device for use on aircrafts. Switch off the handheld
when in an aircraft. The effect of the use of the
handheld in an aircraft is unknown. Such use might
affect aircraft instrumentation, communication and
performance, might disrupt the network, and might
be illegal.

8 BlackBerry Wireless Handheld
Important safety information
Operation of any radio transmitting equipment, including the
handheld, might interfere with the functionality of inadequately
protected medical devices, including pacemakers. Consult a
physician or the manufacturer of the medical device if you have any
questions. Additionally, while most modern equipment is
adequately shielded from radio signals such that your handheld
will not interfere with the operation of such equipment, certain
electronic equipment, including automotive systems, might not be
shielded against the radio signals from your handheld. You should
check with the manufacturer of your motor vehicle or the
manufacturer’s representative to determine whether the use of the
handheld will present any safety issues.
Note that the Auto On/Off feature on the handheld does not affect
radio operation, and the radio remains on even when the handheld
has been turned off by the Auto On/Off feature. Before entering an
area where radio devices are forbidden or might otherwise disrupt
the operation of other equipment, verify that the radio has been
turned off by turning on your handheld and manually turning off
the radio in the Home screen.
Avoid using the handheld in any environment requiring your full
attention, such as when driving a vehicle. If you must use your
handheld while driving, have a passenger in the vehicle use the
handheld for you, or find a safe location to halt your vehicle prior to
using the handheld. Do not use the cradle as a means of storing your
handheld while in a vehicle.
Warning: Do not use any cradle or any other accessory or attachment
that is not manufactured by RIM or supplied by RIM or an authorized
RIM accessories supplier. Use of any accessory or attachment that is not
supplied or approved for use by RIM in conjunction with the handheld
is not permitted as it might cause hazards.

Important safety information
Installation and Getting Started Guide 9
Do not place the handheld or its cradle on any unstable surface,
such as a cart, stand, tripod, bracket, or table. It might fall, causing
serious injury to a child or adult, and serious damage to the
handheld.
Use only those battery types specified in this Installation and Getting
Started Guide. The use of any other batteries might disable the
handheld and might be dangerous. Use proper care when disposing
of your handheld. As the unit contains a lithium ion cell, neither the
handheld nor the lithium ion cell (nor the alkaline (AA) battery)
should be disposed of in fire. Dispose of the handheld containing
the lithium ion cell in accordance with the laws and regulations in
your area governing disposal of such cell types. Similarly, dispose of
AA batteries in a responsible manner. Contact RIM if you have any
questions concerning disposal of the handheld, the lithium ion cell,
or the AA battery.
The handheld should be operated only from the type of power
source indicated on the marking label. Power supply cords should
be routed so that they are not likely to be walked on or pinched by
items placed upon or against them, paying particular attention to
cords at plugs, convenience receptacles, and the point where they
exit from the handheld or its cradle. Do not overload wall outlets,
extension cords, or integral convenience receptacles as this can
result in a risk of fire or electric shock.
Never push objects of any kind into the handheld or cradle through
openings as they might short-out parts that could result in a fire or
electric shock. Never spill liquid of any kind on the handheld or
cradle. Do not use the handheld or cradle near water (for example
near a bathtub, or a sink, in a wet basement, near a swimming pool,
etc.). The handheld and its cradle should be situated away from heat
sources, such as radiators, heat registers, stoves, or other products
(including amplifiers) that produce heat.
Warning: To reduce the risk of fire or electric shock, do not expose the
handheld or cradle to rain or moisture.

10 BlackBerry Wireless Handheld
Important safety information
Unplug the cradle from the wall and refer the handheld and cradle
for service to qualified service personnel if:
• liquid has been spilled or objects have fallen into the handheld
or cradle
• the handheld or cradle has been exposed to rain or water
• the handheld or cradle has been dropped or damaged in any
way
• the handheld or cradle does not operate normally by following
the instructions contained in this manual
• the handheld or cradle exhibits a distinct change in
performance.
Unplug the cradle before cleaning. Do not use liquid or aerosol
cleaners. Rather, use a damp cloth to clean the unit.
Adjust only those controls that are covered in this manual. An
improper adjustment of other controls might result in damage and
will often require extensive work by a qualified technician to
restore the handheld or cradle to its normal operation.
Failure to observe all these instructions will void the Limited
Warranty, and might lead to suspension or denial of services to
the offender, or legal action, or both.
RIM 950 Wireless Handheld

Important safety information
Installation and Getting Started Guide 11
Read these instructions. Keep these instructions. Heed all warnings.
Follow all instructions.
Do not use this apparatus near water. Clean only with a dry cloth.
Do not install near any heat sources, such as radiators, heat
registers, stoves, or other apparatus (including amplifiers) that
produce heat.
Do not defeat the safety purpose of the polarized or grounding-type
plug. A polarized plug has two blades with one wider than the
other. A grounding-type plug has two blades and a third grounding
prong. The wide blade or the third prong are provided for your
safety. If the provided plug does not fit into your outlet, consult an
electrician for replacement of the obsolete outlet.
Protect the power cord from being walked on or pinched
particularly at plugs, convenience receptacles, and the point where
they exit from the apparatus.
Only use attachments/accessories specified by the manufacturer.
Unplug this apparatus during lightning storms or when unused for
long periods of time.
Refer all servicing to qualified service personnel. Servicing is
required when the apparatus has been damaged in any way, such as
when the power-supply cord or plug has been damaged, liquid has
been spilled or objects have fallen into the apparatus, it has been
exposed to rain or moisture, does not operate normally, or has been
dropped.
RIM 957 Wireless Handheld
Warning: To reduce the risk of fire or electric shock, do not expose the
handheld or cradle to rain or moisture.

12 BlackBerry Wireless Handheld
Important safety information
Adjust only those controls that are covered in this manual. An
improper adjustment of other controls might result in damage and
will often require extensive work by a qualified technician to
restore the handheld or charging cradle to its normal operation.
Failure to observe all safety instructions contained in this manual
will void the Limited Warranty, and might lead to suspension or
denial of services to the offender, or legal action, or both.

Welcome to
your wireless
solution
BlackBerry™ is an end-to-end wireless solution that
integrates with your email account, providing a
wireless extension of your email mailbox. It is a totally
integrated package that includes advanced wireless
handhelds, desktop tools, enterprise server software,
and airtime on a wireless data network.
The BlackBerry handheld includes advanced wireless
technology. It has an optimized keyboard,
thumb-operated trackwheel, easy-to-use backlit screen,
intuitive menu-driven interface, and integrated email
and organizer software.
The following applications are available with your
handheld:
•Messages: Manage email messages, short
message service (SMS) messages, and
peer-to-peer messages (also known as PIN
messages).
•Compose: Create and send email, SMS, and
personal identification number (PIN) messages.

14 BlackBerry Wireless Handheld
Welcome to your wireless solution
•Saved Messages: Store messages for future viewing.
•Search Messages: Locate messages with the search tool.
•Calculator: Perform basic mathematical operations.
•Address Book: Store your personal directory of contact
information.
•Calendar: Add, edit, and delete appointments using Day,
Agenda, Week, or Month view. Enable wireless calendar
synchronization.
•Alarm: Set the alarm on your handheld to sound every day or
only on weekdays.
•Profiles: Customize how the handheld notifies you of messages,
appointments, tasks, pages, and alarms.
•MemoPad: Add, edit, and delete memos.
•Tasks: Add, edit, and delete tasks, and mark tasks as complete.
•BlackBerry Browser: Browse and save web pages and view web
page addresses.
•Printer Manager: Send messages and file attachments to a
remote printer and set printer options. (This is an optional
application. Refer to the online Handheld User Guide for more
information.)
•Options: Customize the handheld’s configurable options.
•Lock: Lock your handheld with a password. You must type
your password to use the handheld again. The Keyboard Lock
icon changes to the Lock icon after you set a password.
•Turn Wireless Off / Turn Wireless On: Turn on and turn off
your handheld radio.

Understanding your BlackBerry solution
Installation and Getting Started Guide 15
•Turn Power Off: Turn off your handheld at night or on
weekends. Turn off your handheld during air travel or to
conserve battery power.
Understanding your BlackBerry
solution
You can integrate your handheld with different environments,
based on the email account that you are using.
Integration with new handheld email
account
With this option, a new email account is provided for your
handheld by your service provider. This new email account is a
personal Internet-based email account that can be viewed using the
BlackBerry Web Client.
You can continue to use the Application Loader, Backup and
Restore, and Intellisync tools of the BlackBerry Desktop Software.
Email redirection settings are configured on the BlackBerry Web
Client web site. Consult your service provider’s documentation for
more information on this web site and your account.
Note: Some applications might not be available for your handheld.
Contact your system administrator for more information on available
services.
Note: Depending on your service provider’s plan or your integration
option, some applications might not be available on your handheld.
Contact your service provider for more information on available
services.

16 BlackBerry Wireless Handheld
Welcome to your wireless solution
Integration with an existing ISP email
account
With this option, your handheld is integrated with your existing
Internet service provider (ISP) email account. Contact your service
provider for an email account on the BlackBerry Web Client.
You can continue to use the Application Loader, Backup and
Restore, and Intellisync tools of the desktop software. Your email
redirection settings are also configured on the BlackBerry Web
Client.
Integration with enterprise email account
With this option, you can integrate your handheld with your
enterprise email account using the BlackBerry Enterprise Server or
the BlackBerry Desktop Redirector. Messages that are sent to your
corporate email account are forwarded to your handheld, and the
messages that you send from your handheld are sent from your
regular corporate email account.
With this integration option, you can install the desktop software
with either a Microsoft® Exchange or a Lotus® Domino™ email
account. The BlackBerry Enterprise Server redirects email from your
desktop to your handheld. Ask your system administrator whether
your company has installed the BlackBerry Enterprise Server.
If you use a Microsoft Exchange email account and your company
does not use the BlackBerry Enterprise Server, you can use the
BlackBerry Desktop Redirector to forward messages to your
Note: Depending on your service provider’s plan or your integration
option, some applications might not be available on your handheld.
Contact your service provider for more information on available
services.
Your ISP email account must support POP3 email redirection for you to
take advantage of this integration option. Refer to the BlackBerry Web
Client Online Help for more information.

Understanding your BlackBerry solution
Installation and Getting Started Guide 17
handheld. With the BlackBerry Desktop Redirector, your computer
must remain turned on at all times and the desktop redirector
program must be running for email messages to be sent to your
handheld. If your company uses the BlackBerry Enterprise Server
Software, you do not need to run the desktop redirector to forward
your email messages.
You can use all the tools of the BlackBerry Desktop Software with
this integration option. Email redirection settings are configured
with the desktop software’s Redirector Settings tool.
Using service books
You can use the same handheld to accommodate more than one
integration option. Your handheld uses service books to enable or
disable features between email accounts. If you integrate your
handheld with an enterprise email account using the BlackBerry
Enterprise Server or the BlackBerry Desktop Redirector, your
handheld receives the Desktop service book. If you integrate your
handheld with an email account using the BlackBerry Web Client
and activate your account at your service provider’s BlackBerry
Web Client site, your handheld receives the Web Client service
book.
You can have more than one email service book on your handheld
at a time. When you compose an email message, you can select the
account from which to send it. Messages are routed through the
email account that you select. Refer to the “Composing and sending
messages” chapter of the online Handheld User Guide for more
information.
Integration with
enterpriseemail
account
You can modify the name of the Desktop service book in
the desktop software’s Redirector Settings tool, on the
Advanced tab. Refer to the Redirector Settings Online Help
for more information on changing the name of your
service book.

18 BlackBerry Wireless Handheld
Welcome to your wireless solution
You can view the service books on your handheld on the Service
Book Options screen. (On the Home screen, click the Options icon.
The Options screen appears. Click Service Book Options to open
the Service Book Entries screen.) Depending on how you have
integrated your handheld, the Desktop and Web Client service
books are listed on this screen. Other service books might also
appear, depending on the other applications that are enabled on
your handheld.
Is this the correct guide for me?
This Installation and Getting Started Guide is the correct guide for you
if you have little or no experience with operating a BlackBerry
Wireless Handheld. This guide provides you with the steps that you
must complete to set up your handheld.
Other documentation for your BlackBerry Wireless Handheld
includes the following items:
•Handheld User Guide - This online guide contains information on
the handheld and its applications, including information on
using the keyboard, procedures for using the applications, and
answers to frequently asked questions. To view the guide, in the
desktop software, on the Help menu, click Handheld User’s
Guide. To view the Handheld User Guide, you must have
Adobe Acrobat Reader version 4.0 or higher installed on your
computer. To download your free copy of Acrobat, visit
www.adobe.com.
•Desktop Software Online Help - Each tool in the desktop software
offers online Help to guide you and answer your questions. To
Note: If you are replying to or forwarding a message, you cannot select
the service book from which you want to send the message. The reply
or forwarded message must be sent through the same service book as
the original message.

About this guide
Installation and Getting Started Guide 19
view procedures for and information on the desktop software’s
tools, in any active window, click Help.
•README.txt - This text file contains information on the features
of this version of the software. You can read this file at the end
of the desktop software installation. If you want to read the file
at a later time, you can open it from the directory in which you
installed the desktop software.
•Quick Reference Card - This card provides shortcuts and tips for
using your handheld.
•BlackBerry Web Client Online Help - If you integrate your
handheld with an email account using the BlackBerry Web
Client, you configure your email settings in the BlackBerry Web
Client. For information on configuring and using the BlackBerry
Web Client, in any BlackBerry Web Client window, click Help.
About this guide
This guide provides information for setting up your handheld.
Integration
with new or
ISP email
account
Information appearing in this format, prefaced by
Integration with new or existing ISP email account,
pertains to handhelds that are configured for these
integration options. You can use the features that are
described in sections that are marked with this note if you
have integrated your handheld with an email account using
the BlackBerry Web Client.
Integration
with
enterprise
email account
Information appearing in this format, prefaced by
Integration with enterprise email account, pertains to
handhelds that are configured for this integration option.
You can use the features that are described in sections that
are marked with this note if you have integrated your
handheld with an enterprise email account using the
BlackBerry Enterprise Server or the BlackBerry Desktop
Redirector.

20 BlackBerry Wireless Handheld
Welcome to your wireless solution
This guide describes the operating procedures and instructions for
both the pager-sized handheld and the palm-sized handheld. Where
procedures between the two handhelds differ, the following icons
appear:
Microsoft
Exchange
Information appearing in this format, prefaced by Microsoft
Exchange, pertains to handhelds that are set up with a
Microsoft Exchange enterprise email account using the
BlackBerry Enterprise Server or the BlackBerry Desktop
Redirector. You have a Microsoft Exchange email account if
Microsoft Outlook® is your email client and if, in Outlook, on
the Tools menu, you click Services, the dialog box lists
Microsoft Exchange Server as a service.
Lotus Domino Information appearing in this format, prefaced by Lotus
Domino, pertains to handhelds that are set up with a Lotus
Domino email account using the BlackBerry Enterprise
Server. You have a Lotus Domino account if Lotus Notes® is
your email client.
Note: Notes contain important information on the associated topic.
Tip: Tips provide optional or time-saving information on the associated
topic.
Warning: Warnings advise you of the potential for data loss or damage
to your handheld.
This icon indicates that the associated information or
procedures pertain only to the pager-sized handheld.