Blackbe;rry 950 User manual

Installation and User’s
Guide
BlackBerryTM Handheld

Installation and User’s Guide, version 2.0
Last revised 06/04/00
Part Number: MAT-02714-001 Rev. 002
At the time of printing, documentation complies with versions:
Operating System 2.0.13, Applications 2.0, and Desktop 2.0.
© 1999-2000 Research In Motion Limited. All rights reserved. RIM, the
RIM logo, Research In Motion, RIM 950 Wireless Handheld, RIM 957
Wireless Handheld, BlackBerry, BlackBerry Exchange Edition, the
BlackBerry logo, the “envelope in motion” symbol and ‘Always On,
Always Connected’ are trademarks of Research In Motion Limited.
RIM, Research In Motion - Registered U.S. Patent and Trademark
Office. © Puma Technology, Inc. Puma Technology, the Puma
Technology logo, DSX Technology, the DSX Technology logo,
Intellisync, the Intellisync logo and Intellisync Ready logo are
trademarks of Puma Technology, Inc. that may be registered in some
jurisdictions. Mobitex is a trademark of the Swedish
Telecommunications Administration that may be registered in some
jurisdictions. Windows 95/98/2000, Exchange and Outlook are either
trademarks or registered trademarks of Microsoft Corporation. All
other brands, product names, company names, trademarks and service
marks used herein are the property of their respective owners.
Warning: This document is for the use of licensed users only. Any
unauthorized copying, distribution or disclosure of information is a
violation of copyright laws.
While every effort has been made to ensure technical accuracy,
information in this document is subject to change without notice and
does not represent a commitment on the part of Research In Motion
Limited.
For more information on BlackBerry, call 1-877-BLK-BERRY.
Research In Motion Limited
295 Phillip Street,
Waterloo, Ontario, Canada N2L 3W8
Tel. [phone] Fax [phone]
www.rim.net
Printed In Canada KM0400/950.book

FCC compliance statement (USA)
FCC Class B Part 15
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
•This device may not cause harmful interference, and
•This device must accept any interference received, including
interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the manufacturer’s
instructions, may cause interference harmful to radio
communications.
There is no guarantee, however, that interference will not occur in a
particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the
following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
WARNING Changes or modifications to this unit not expressly
approved by the party responsible for compliance could
void the user’s authority to operate this equipment.

•Consult the dealer or an experienced radio/TV technician for
help
Industry Canada Certification
This device complies with Industry Canada RSS 119, under
certification number 2503 195 366A.
DOC Class B compliance
This device complies with the Class B limits for radio noise
emissions as set out in the interference-causing equipment standard
entitled “Digital Apparatus,”ICES-003 of Industry Canada.

Contents
FCC compliance statement (USA)..........................................3
Industry Canada Certification ................................................4
Important safety information........................................................9
Welcome to your wireless solution ............................................13
New for version 2.0.................................................................14
Upgrading to version 2.0 .......................................................15
Contents of your package......................................................15
System Requirements.............................................................16
About this guide......................................................................16
About Research In Motion.....................................................17
Customer support...................................................................17
Get to know your handheld.........................................................19
Handheld components...........................................................19
Installing the battery...............................................................21
Turning on your handheld....................................................23
Turning off the handheld.......................................................23
Description of keys .................................................................24
Setting the date and time.......................................................36
Setting message notification..................................................37
Setting message delete ...........................................................37
Using password protection ...................................................38
Summary and tips...................................................................42
Start sending email........................................................................45
Turning the radio on and off.................................................45
Registering with the network................................................46
Installing the Desktop Software............................................47
Connecting the handheld to your PC ..................................48
Enabling email redirection ....................................................50
Sending a message..................................................................51
Reading a message..................................................................52
Summary..................................................................................54

Using the Desktop Software........................................................55
Installation and setup.............................................................55
Loading handheld applications............................................56
Backing up files from handheld to the PC ..........................57
Synchronizing email and PIM...............................................60
Redirecting email ....................................................................62
Summary..................................................................................65
Composing and sending messages.............................................67
Setting message options.........................................................67
Setting level of importance....................................................69
Sending peer-to-peer messages.............................................70
Sending one-time messages...................................................72
Sending messages to many contacts ....................................73
Customizing the auto signature............................................74
Receiving delivery confirmation...........................................74
Attaching Address Book entries...........................................75
Using AutoText.......................................................................76
Automatic formatting.............................................................81
Inserting symbols....................................................................83
Summary and tips...................................................................84
Receiving and reading messages ................................................87
Received message options.....................................................87
Receiving long messages .......................................................89
Sending file attachments........................................................90
Managing Address Book attachments.................................91
Adding contacts to Address Book........................................92
Summary and tips...................................................................93
Managing messages.......................................................................95
Filing messages........................................................................95
Saving messages......................................................................97
Searching messages ..............................................................100
Deleting messages.................................................................106
Editing messages...................................................................110
Resending messages.............................................................110

Marking a message as unread.............................................111
Marking all messages read..................................................112
Summary and tips.................................................................113
Using the Address Book.............................................................115
Setting Address Book options.............................................115
Adding addresses .................................................................116
Viewing addresses................................................................120
Editing addresses..................................................................120
Deleting addresses................................................................121
Searching addresses..............................................................122
Summary and tips.................................................................122
Managing Tasks and Appointments........................................125
Using the Tasks function .....................................................125
Using the Calendar function ...............................................129
Summary and tips.................................................................140
Using the MemoPad and Calculator........................................143
Using the MemoPad function .............................................143
Using the Calculator function.............................................145
Summary and tips.................................................................146
Customizing your handheld’s options....................................149
Setting the alarm ...................................................................149
Customizing handheld options ..........................................150
Handheld options .................................................................151
Summary................................................................................159
Frequently asked questions.......................................................161
Alarm......................................................................................161
Battery.....................................................................................161
Storage....................................................................................162
Home screen ..........................................................................164
LCD screen.............................................................................164
Messages.................................................................................165
Punctuation............................................................................168
Desktop Software..................................................................169

Resetting the handheld ........................................................172
Specifications................................................................................175
Research In Motion Limited Software License Agreement.179
Terms and Conditions..........................................................179
Limited Warranty.........................................................................183
Index...............................................................................................189

Important safety information
Please read these safety instructions and the operation instructions
provided in this manual before operating the handheld or its cradle.
Retain these instructions for future use.
Remember to follow any special regulations governing the use of
the handheld and always switch it off in areas where radio devices
are forbidden, or when it may cause interference or danger. Any
safety laws and regulations pertaining to the use of cell phones and
two-way radios will likely apply to your use of the handheld. We
encourage you to follow such laws and regulations at all times. In
particular, please observe all restrictions on the use of radio
equipment in fuel depots (fuel storage and distribution areas),
chemical plants, where blasting operations are in progress or in any
other area in which restrictions on radio transmissions are imposed.
The handheld is not an FAA-approved electronic device for use on
aircraft. Switch off the handheld when in an aircraft. The effect of
the use of the handheld in an aircraft is unknown. Such use may
affect aircraft instrumentation, communication and performance,
may disrupt the network, and may be illegal.
Operation of any radio transmitting equipment, including the
handheld, may interfere with the functionality of inadequately
protected medical devices, including pacemakers. Consult a
physician or the manufacturer of the medical device if you have any
questions. Additionally, while most modern equipment is
adequately shielded from radio signals such that your handheld
will not interfere with the operation of such equipment, certain
electronic equipment, including automotive systems, may not be
shielded against the radio signals from your handheld. You should
check with the manufacturer of your motor vehicle or the
manufacturer’s representative to determine whether the use of the
handheld will present any safety issues.

Avoid using the handheld in any environment requiring your full
attention, such as when driving a vehicle. If you need to use your
handheld while driving, have a passenger in the vehicle use the
handheld for you, or find a safe location to halt your vehicle prior to
using the handheld. Do not use the cradle as a means of storing your
handheld while in a vehicle.
Do not place the RIM 950 Wireless Handheld or its docking cradle
on any unstable surface, such as a cart, stand, tripod, bracket, or
table. It may fall, causing serious injury to a child or adult, and
serious damage to the handheld.
Use only those battery types specified in this User’s Guide. The use
of any other may disable the handheld and may be dangerous.
Discard the handheld properly. As the unit contains a lithium ion
cell, neither the handheld nor the lithium ion cell (nor the AA
battery) should be disposed of in fire. Dispose of the handheld
containing the lithium ion cell in accordance with the laws and
regulations in your area governing disposal of such cell types.
Similarly, dispose of AA batteries in a responsible manner. Contact
RIM if you have any questions concerning disposal of the handheld,
the lithium ion cell, or the AA battery.
The handheld should be operated only from the type of power
source indicated on the marking label. Refer to the operating
instructions starting on page 21 for more information on the battery
and power supply. Power supply cords should be routed so that
they are not likely to be walked on or pinched by items placed upon
or against them, paying particular attention to cords at plugs,
convenience receptacles, and the point where they exit from the
WARNING Do not use any cradle or any other accessory or attachment
that is not manufactured or supplied by RIM or an
authorized RIM accessories supplier. Use of any accessory
or attachment that is not supplied or approved for use by
RIM in conjunction with the handheld is not permitted as it
may cause hazards.

handheld or its cradle. Do not overload wall outlets, extension
cords, or integral convenience receptacles as this can result in a risk
of fire or electric shock.
Never push objects of any kind into the handheld through openings
as they may short-out parts that could result in a fire or electric
shock. Never spill liquid of any kind on the handheld. Do not use
the handheld near water (for example near a bathtub, or a sink, in a
wet basement, near a swimming pool, etc.). The RIM 950 Wireless
Handheld and its cradle should be situated away from heat sources,
such as radiators, heat registers, stoves, or other products (including
amplifiers) that produce heat.
Unplug the cradle from the wall and refer the handheld and cradle
for service to qualified service personnel if:
•the power supply cord or plug is damaged
•liquid has been spilled or objects have fallen into the handheld
or cradle
•the handheld or cradle has been exposed to rain or water
•the handheld or cradle has been dropped or damaged in any
way
•the handheld or cradle does not operate normally by following
the instructions contained in this manual
•the handheld or cradle exhibits a distinct change in
performance.
Adjust only those controls that are covered in this manual. An
improper adjustment of other controls may result in damage and
will often require extensive work by a qualified technician to restore
the handheld or cradle to its normal operation.
WARNING To reduce the risk of fire or electric shock, do not expose
the handheld to rain or moisture.

Unplug the cradle before cleaning. Do not use liquid or aerosol
cleaners. Rather, use a damp cloth to clean the unit.
Failure to observe all these instructions will void the Limited
Warranty, and may lead to suspension or denial of services to the
offender, or legal action, or both.

Welcome to your wireless
solution
BlackBerry is a mobile email solution that includes the RIM 950
Wireless Handheld, cradle, Desktop Software, and flat-rate airtime
on a nationwide wireless data network. Equipped with a 132X65
screen, RIM’s “always on, always connected”wireless technology
and QWERTY keyboard design, the BlackBerry Handheld provides
users with the ultimate pager-sized handheld for messaging and
personal information.
Get ready to experience the power of messaging with your
handheld using functions such as:
•Messages: Receive, read, reply to, compose, forward, save, file,
and delete messages.
•Compose: Create and send messages to Internet email
addresses and to other handhelds.
•Saved Messages: Store messages for future viewing.
•Search Messages: Locate messages in seconds with the
powerful search tool.
•Address Book: Store your personal directory of contact
information, such as multiple phone and fax numbers, and
email addresses. Enter notes for individual contacts and search
the database to find specific contacts.
•Calendar: Keep track of appointments using one of the four
calendar views: Day, Week, Month, or Agenda.
•Tasks: Add, edit, and delete tasks and mark tasks as complete.
•Alarm: Set the alarm on the handheld to sound daily.
•MemoPad: Compose, edit, and delete notes, memos and lists.

Installation and User’s Guide
Welcome to your wireless solution — New for version 2.0
14
•Calculator: Perform basic mathematical operations.
•Options: Customize the way the handheld notifies you of new
messages; set the password; add, edit, and delete AutoText
entries; set the current date; program the automatic on/off
feature.
•Lock: Lock the handheld with a password security screen so
that only you can use it. (This function is only visible in the
Home screen after you have set a password.)
•Turn Wireless Off / Turn Wireless On: Turn the handheld’s
radio off when it may interfere with other radio
communications, such as during a flight. Turn on the radio
again to send and receive messages.
•Power Off: Turn off the handheld at night or on weekends if
you wish.
New for version 2.0
The handheld (pre-installed with BlackBerry version 2.0 software)
now supports folder management, which lets you file messages on
the handheld. When you first reconcile email with your handheld
(using the Intellisync tool), your desktop folder structure is
transferred to the handheld. Any messages filed on the handheld
are marked as read and moved into the corresponding desktop
folder. (See page 95 for more information.) You can also set your
Message List Options to delete messages on both the desktop and
the handheld upon email reconciliation. (See page 68 for more
information.)
The updated Search Messages function allows you to create and
save pre-defined searches on the handheld. You can use these
searches in the Messages, Saved Messages, or Search Messages
screens to find messages filed in a particular folder, sent to a
particular address, or containing specific text. (See page 100 for
more information.) The expanded Calendar function now supports

Welcome to your wireless solution — Upgrading to version 2.0
Installation and User’s Guide
15
recurring calendar appointments and offers you one of four views:
Day, Week, Month, or Agenda.
The updated Desktop Software lets you turn off email redirection if
you are using the BlackBerry Enterprise Server. You can also specify
the desktop folders from which you want email to be redirected. See
the Redirector Settings online help for more information.
For a complete list of new features for version 2.0 of the software,
refer to the README.txt file, found on your installation CD-ROM.
Upgrading to version 2.0
If you are currently using a previous version of the BlackBerry
Software, you should upgrade to version 2.0. Before installing the
new software on your desktop and your handheld, you should
perform a backup to store the contents of your handheld (such as
Address Book entries, messages, and calendar items) on your PC.
See Chapter 3 or the Backup and Restore online help for instructions
on performing a backup.
Once you have backed up your handheld information to your PC,
follow the instructions on page 56 to install.
Contents of your package
Your package should contain the following:
•Handheld
•Cradle
•Holster
•This Installation and User’s Guide
•Handheld Getting Started Card
•Installation CD-ROM

Installation and User’s Guide
Welcome to your wireless solution —System Requirements
16
If something from this package is missing or not working properly,
contact the point of purchase.
System Requirements
The following components are required to install the Desktop
Software:
•Intel-compatible 486 or higher desktop with an available serial
port
•Windows 95/98/2000 with 8 Mb of RAM
•Microsoft Exchange Client, Microsoft Outlook 97, Outlook 98 or
2000 (Workgroup installation), with an email account on a
Microsoft Exchange Server version 4.0 or higher, that is capable
of receiving email from the Internet
You must have the Desktop Redirector (Redirector.exe) running on
a computer with a continuous connection to the company’s
Exchange Server. Use of the Desktop Redirector is not required if
email will be redirected by the BlackBerry Enterprise Server.
You have a Microsoft Exchange email account if:
•You will be running Microsoft Outlook as your email client
and,
•In Outlook, if you select Tools>Services, the dialog box contains
a list of services that includes Microsoft Exchange Server.
About this guide
This guide provides information for operating the handheld and for
installing the Desktop Software.
Note Notes will appear in this format and will contain additional
information to help you perform the task being described.

Welcome to your wireless solution —About Research In Motion
Installation and User’s Guide
17
A summary, including a list of relevant tips, is included at the end
of each chapter.
The handheld has two display options: Large Font and Small Font.
Throughout this guide, the graphics depicting the handheld’s LCD
screen show the Large Font display option.
The ‘Frequently asked questions’chapter will help you further with
your handheld. As well, the Desktop Software offers online help to
guide you and answer your questions. To open the online help,
select Help from any active window.
About Research In Motion
RIM is a world leader in the mobile communications market. Our
current product portfolio includes mobile email solutions, wireless
handhelds, and wireless modems.
RIM has a history of developing breakthrough wireless data
solutions. Our products are based on industry-leading technologies,
providing superior radio coverage, small size, high performance
and long battery life. They offer the freedom of mobility and the
ability to stay in touch with people and information. And as people
discover new uses for wireless data technology, RIM will continue
to address their needs and help them discover new frontiers in
wireless data.
Customer support
For customer support:
•U.S. and Canada: 1-877-BLK-BERRY
Tip Tips provide information about performing tasks and offer
different options to perform tasks.

Installation and User’s Guide
Welcome to your wireless solution —Customer support
18
•Email: [e-mail]
•Web: www.blackberry.net

1
Get to know your handheld
This chapter will help you get acquainted with your handheld
before you start sending and receiving email.
Handheld components
Figure 1: Front view of handheld
Here are some details on the handheld’s main components:
LCD screen
The LCD screen is your interface with functions such as composing
and reading messages, setting tasks and appointments, viewing and
editing contact information, customizing device options, and
performing basic mathematical calculations. The Home screen
displays the current signal strength and battery level of the
handheld.

Installation and User’s Guide
Get to know your handheld —Handheld components
20
In low light conditions, you can increase the readability of the LCD
by using the backlighting feature. To activate backlighting, press the
ALT key three times. The backlight will shut off automatically if you
do not press any keys or use the trackwheel for more than 10
seconds.
Keyboard and trackwheel
The 31-key QWERTY keyboard provides access to all of the regular
alphabetic characters; numeric characters, a symbols library,
punctuation, and special characters can be generated using the
orange ALT key in combination with the other keys. For easy typing,
hold the device in both hands and use your thumbs. Roll and click
the trackwheel for navigation and selection.
A trackwheel that clicks!
The trackwheel on the handheld has a unique feature for greater
usability and performance: it clicks! Pressing down on the
trackwheel with your thumb is comparable to the clicking function
of your PC mouse. Click to open menus and to select functions and
menu options.
Battery compartment
The handheld operates on one AA alkaline battery housed in the
battery compartment at the back of the handheld. See page 21 for
more information about the battery.
Holster (belt clip)
A holster, equipped with a belt clip, accompanies the handheld.
While in the holster, the handheld is protected and wearable. You
can choose different forms of message notification based on whether
the handheld is in or out of the holster.