Blackbe;rry 957 User manual

Installation and User’s
Guide
BlackBerryTM Handheld

Installation and User’s Guide
Last revised 06/04/00
Part Number: MAT-02716-001 Rev. 002
At the time of printing, documentation complies with versions:
Operating System 2.0.13, Applications 2.0, and Desktop 2.0.
© 1999-2000 Research In Motion Limited. All rights reserved. RIM, the
RIM logo, Research In Motion, RIM 950 Wireless Handheld, RIM 957
Wireless Handheld, BlackBerry, BlackBerry Exchange Edition, the
BlackBerry logo, the “envelope in motion” symbol and ‘Always On,
Always Connected’ are trademarks of Research In Motion Limited.
RIM, Research In Motion - Registered U.S. Patent and Trademark
Office. © Puma Technology, Inc. Puma Technology, the Puma
Technology logo, DSX Technology, the DSX Technology logo,
Intellisync, the Intellisync logo and Intellisync Ready logo are
trademarks of Puma Technology, Inc. that may be registered in some
jurisdictions. Mobitex is a trademark of the Swedish
Telecommunications Administration that may be registered in some
jurisdictions. Windows 95/98/2000, Exchange and Outlook are either
trademarks or registered trademarks of Microsoft Corporation. All
other brands, product names, company names, trademarks and service
marks used herein are the property of their respective owners.
Warning: This document is for the use of licensed users only. Any
unauthorized copying, distribution or disclosure of information is a
violation of copyright laws.
While every effort has been made to ensure technical accuracy,
information in this document is subject to change without notice and
does not represent a commitment on the part of Research In Motion
Limited.
For more information on BlackBerry, call 1-877-BLK-BERRY.
Research In Motion Limited
295 Phillip Street,
Waterloo, Ontario, Canada N2L 3W8
Tel. [phone] Fax [phone]
www.rim.net
Printed In Canada KM0400/957.book

FCC compliance statement (USA)
FCC Class B Part 15
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
•This device may not cause harmful interference, and
•This device must accept any interference received, including
interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the manufacturer’s
instructions, may cause interference harmful to radio
communications.
There is no guarantee, however, that interference will not occur in a
particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the
following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
WARNING Changes or modifications to this unit not expressly
approved by the party responsible for compliance could
void the user’s authority to operate this equipment.

•Consult the dealer or an experienced radio/TV technician for
help.
Industry Canada Certification
This device complies with Industry Canada RSS 119, under
certification number 2503 195 634A.
IC Class B compliance
This device complies with the Class B limits for radio noise emis-
sions as set out in the interference-causing equipment standard enti-
tled “Digital Apparatus,”ICES-003 of Industry Canada.

Contents
FCC compliance statement (USA)..........................................3
Industry Canada Certification ................................................4
IMPORTANT SAFETY INFORMATION...................................9
IMPORTANT UL SAFETY INSTRUCTIONS.....................11
Welcome to your wireless solution ............................................13
New for version 2.0.................................................................14
Upgrading to version 2.0 .......................................................15
Contents of your package......................................................15
System Requirements.............................................................16
About this guide......................................................................17
About Research In Motion.....................................................17
Customer support...................................................................18
Get to know your handheld.........................................................19
Handheld components...........................................................19
Turning on your handheld....................................................22
Turning off the handheld.......................................................23
Description of keys .................................................................23
Setting the date and time.......................................................37
Setting message notification..................................................37
Setting message delete ...........................................................38
Using password protection ...................................................39
Summary and tips...................................................................45
Start sending email........................................................................47
Turning the radio on and off.................................................47
Registering with the network................................................49
Installing the Desktop Software............................................50
Connecting the handheld to your PC ..................................51
Enabling email redirection ....................................................53
Sending a message..................................................................54
Reading a message..................................................................56

Summary..................................................................................58
Using the Desktop Software........................................................59
Installation and setup.............................................................59
Loading handheld applications............................................60
Backing up files from handheld to the PC ..........................61
Synchronizing email and PIM...............................................64
Redirecting email ....................................................................66
Summary..................................................................................69
Composing and sending messages.............................................71
Setting message options.........................................................71
Setting level of importance....................................................74
Sending peer-to-peer messages.............................................75
Sending one-time messages...................................................77
Sending messages to many contacts ....................................78
Customizing the auto signature............................................79
Receiving delivery confirmation...........................................80
Attaching Address Book entries...........................................82
Using AutoText.......................................................................83
Automatic formatting.............................................................88
Inserting symbols....................................................................90
Summary and tips...................................................................91
Receiving and reading messages ................................................93
Received message options.....................................................93
Receiving long messages .......................................................95
Sending file attachments........................................................96
Managing Address Book attachments.................................97
Adding contacts to Address Book........................................98
Summary and tips.................................................................100
Managing messages.....................................................................103
Filing messages......................................................................103
Saving messages....................................................................105
Searching messages ..............................................................109
Deleting messages.................................................................117
Editing messages...................................................................121

Resending a message............................................................122
Marking a message as unread.............................................123
Marking all messages read..................................................124
Summary and tips.................................................................125
Using the Address Book.............................................................127
Setting Address Book options.............................................127
Adding addresses .................................................................129
Viewing addresses................................................................132
Editing addresses..................................................................133
Deleting addresses................................................................134
Searching addresses..............................................................134
Summary and tips.................................................................135
Managing Tasks and Appointments........................................137
Using the Tasks function .....................................................137
Using the Calendar function ...............................................142
Summary and tips.................................................................155
Using the MemoPad and Calculator........................................157
Using the MemoPad function .............................................157
Using the Calculator function.............................................160
Summary and tips.................................................................164
Customizing your handheld’s options....................................167
Setting the alarm ...................................................................167
Customizing handheld options ..........................................169
Handheld options .................................................................170
Summary................................................................................179
Frequently asked questions.......................................................181
Alarm......................................................................................181
Battery.....................................................................................181
Storage....................................................................................182
Home screen ..........................................................................183
LCD screen.............................................................................183
Messages.................................................................................184
Punctuation............................................................................187

Desktop Software..................................................................188
Resetting the handheld ........................................................191
Specifications................................................................................193
Research In Motion Limited Software License Agreement.195
Terms and Conditions..........................................................195
Limited Warranty.........................................................................199
Index...............................................................................................205

IMPORTANT SAFETY
INFORMATION
Please read these safety instructions and the operation instructions
provided in this manual before operating the RIM 957 Wireless
Handheld or its charging cradle. Retain these instructions for future
use.
Remember to follow any special regulations governing the use of
the RIM 957 Wireless Handheld and always switch it off in areas
where radio devices are forbidden, or when it may cause
interference or danger. Any safety laws and regulations pertaining
to the use of cell phones and two-way radios will likely apply to
your use of the handheld. We encourage you to follow such laws
and regulations at all times. In particular, please observe all
restrictions on the use of radio equipment in fuel depots (fuel
storage and distribution areas), chemical plants, where blasting
operations are in progress or in any other area in which restrictions
on radio transmissions are imposed. In addition, the RIM 957
Wireless Handheld should not be used in locations that may be
hazardous including, without limitation, locations in which
hazardous or combustible gases may be present.
The RIM 957 Wireless Handheld is not an FAA-approved electronic
device for use on aircraft. Switch off the handheld when in an
aircraft. The effect of the use of the handheld in an aircraft is
unknown. Such use may affect aircraft instrumentation,
communication and performance, may disrupt the network, and
may be illegal.
Operation of any radio transmitting equipment, including the
handheld, may interfere with the functionality of inadequately
protected medical devices, including pacemakers. Consult a
physician or the manufacturer of the medical device if you have any

questions. Additionally, while most modern equipment is
adequately shielded from radio signals such that your handheld
will not interfere with the operation of such equipment, certain
electronic equipment, including automotive systems, may not be
shielded against the radio signals from your handheld. You should
check with the manufacturer of your motor vehicle or the
manufacturer’s representative to determine whether the use of the
handheld will present any safety issues.
Avoid using the handheld in any environment requiring your full
attention, such as when driving a vehicle. If you need to use your
handheld while driving, have a passenger in the vehicle use the
handheld for you, or find a safe location to halt your vehicle prior to
using the handheld. Do not use the charging cradle as a means of
storing your handheld while in a vehicle.
Do not place the RIM 957 Wireless Handheld or its charging cradle
on any unstable surface, such as a cart, stand, tripod, bracket, or
table. It may fall, causing serious injury to a child or adult, and
serious damage to the handheld.
Discard the handheld properly. As the unit contains a lithium
battery, neither the handheld nor the lithium battery should be
disposed of in fire. Dispose of the handheld containing the lithium
battery in accordance with the laws and regulations in your area
governing disposal of such cell types. Contact RIM if you have any
questions concerning disposal of the handheld or the lithium cell.
The handheld should be operated only from the type of power
source indicated on the marking label. Refer to the operating
WARNING Do not use any cradle, charging unit, or any other
accessory or attachment that is not manufactured or
supplied by RIM or an authorized RIM accessories supplier.
Use of any accessory or attachment that is not supplied or
approved for use by RIM in conjunction with the handheld is
not permitted as it may cause hazards.

instructions starting on page 21 for more information on charging
the handheld. Do not overload wall outlets, extension cords, or
integral convenience receptacles as this may result in a risk of fire or
electric shock.
Never push objects of any kind into the RIM 957 Wireless Handheld
through openings as they may short-out parts and this may result in
a fire or electric shock. Never spill liquid of any kind on the
handheld or its charging cradle. Unplug the charging cradle from
the wall before cleaning. Do not use liquid or aerosol cleaners.
IMPORTANT UL SAFETY
INSTRUCTIONS
Read these instructions. Keep these instructions. Heed all warnings.
Follow all instructions.
Do not use this apparatus near water. Clean only with a dry cloth.
Do not install near any heat sources, such as radiators, heat
registers, stoves, or other apparatus (including amplifiers) that
produce heat.
Do not defeat the safety purpose of the polarized or grounding-type
plug. A polarized plug has two blades with one wider than the
other. A grounding-type plug has two blades and a third grounding
prong. The wide blade or the third prong are provided for your
safety. If the provided plug does not fit into your outlet, consult an
electrician for replacement of the obsolete outlet.
Protect the power cord from being walked on or pinched
particularly at plugs, convenience receptacles, and the point where
they exit from the apparatus.
Only use attachments/accessories specified by the manufacturer.

Unplug this apparatus during lightning storms or when used for
long periods of time.
Refer all servicing to qualified service personnel. Servicing is
required when the apparatus has been damaged in any way, such as
when the power-supply cord or plug has been damaged, liquid has
been spilled or objects have fallen into the apparatus, it has been
exposed to rain or moisture, does not operate normally, or has been
dropped.
WARNING To reduce the risk of fire or electric shock, do not expose
this apparatus to rain or moisture.
Adjust only those controls that are covered in this manual. An
improper adjustment of other controls may result in damage and
will often require extensive work by a qualified technician to
restore the handheld or charging cradle to its normal operation.
Failure to observe all safety instructions contained in this
manual will void the Limited Warranty, and may lead to
suspension or denial of services to the offender, or legal action,
or both.

Welcome to your wireless
solution
BlackBerry is a mobile email solution that includes the RIM 957
Wireless Handheld, charging/docking cradle, Desktop Software,
and flat-rate airtime on a nationwide wireless data network.
Equipped with a large 160x160 screen, rechargeable battery, 5 Mb of
Flash memory, RIM’s “always on, always connected”wireless
technology and QWERTY keyboard design, the RIM 957 Wireless
Handheld provides users with the ultimate palm-sized handheld
for messaging and personal information.
Get ready to experience the power of messaging with your
handheld using functions such as:
•Messages: Receive, read, reply to, compose, forward, save, file,
and delete messages.
•Compose: Create and send messages to Internet email
addresses and to other handhelds.
•Saved Messages: Store messages for future viewing.
•Search Messages: Locate messages in seconds with the
powerful search tool.
•Address Book: Store your personal directory of contact
information, such as multiple phone and fax numbers, and
email addresses. Enter notes for individual contacts and search
the database to find specific contacts.
•Calendar: Keep track of appointments using one of the four
calendar views: Day, Week, Month, or Agenda.
•Tasks: Add, edit, and delete tasks and mark tasks as complete.
•Alarm: Set the alarm on the handheld to sound daily.

Installation and User’s Guide
Welcome to your wireless solution — New for version 2.0
14
•MemoPad: Compose, edit, and delete notes, memos and lists.
•Calculator: Perform basic mathematical operations and
conversions.
•Options: Customize the way the handheld notifies you of new
messages; set the password; add, edit, and delete AutoText
entries; set the current date; program the automatic on/off
feature.
•Lock: Lock the handheld with a password security screen so
that only you can use it. (This function is only visible in the
Home screen after you have set a password.)
•Turn Wireless Off / Turn Wireless On: Turn the handheld’s
radio off when it may interfere with other radio
communications, such as during a flight. Turn on the radio
again to send and receive messages.
•Power Off: Turn off the handheld at night or on weekends.
New for version 2.0
The handheld (pre-installed with BlackBerry version 2.0 software)
now supports folder management, which lets you file messages on
the handheld. When you first reconcile email with your handheld
(using the Intellisync tool), your desktop folder structure is
transferred to the handheld. Any messages filed on the handheld
are marked as read and moved into the corresponding desktop
folder. (See page 103 for more information.) You can also set your
Message List Options to delete messages on both the desktop and
the handheld upon email reconciliation. (See page 71 for more
information.)
The updated Search Messages function allows you to create and
save pre-defined searches on the handheld. You can use these
searches in the Messages, Saved Messages, or Search Messages
screens to find messages filed in a particular folder, sent to a

Welcome to your wireless solution — Upgrading to version 2.0
Installation and User’s Guide
15
particular address, or containing specific text. (See page 109 for
more information.) The expanded Calendar function now supports
recurring calendar appointments and offers you one of four views:
Day, Week, Month, or Agenda.
The updated Desktop Software lets you turn off email redirection if
using the BlackBerry Enterprise Server. You can also select the
desktop folders from which you want email to be redirected. See the
Redirector Settings online help for more information.
For a complete list of new features for version 2.0 of the software,
refer to the README.txt file, found on your installation CD-ROM.
Upgrading to version 2.0
If you are currently using a previous version of the BlackBerry
Software, you should upgrade to version 2.0. Before installing the
new software on your desktop and your handheld, you should
perform a backup to store the contents of your handheld (such as
Address Book entries, messages, and calendar items) on your PC.
See Chapter 3 or the Backup and Restore online help for instructions
on performing a backup.
Once you have backed up your handheld information to your PC,
follow the instructions on page 60 to install.
Contents of your package
Your package should contain the following:
•Handheld
•Cradle
•Holster
•This Installation and User’s Guide
•Handheld Getting Started Card

Installation and User’s Guide
Welcome to your wireless solution —System Requirements
16
•Installation CD-ROM
If something from this package is missing or not working properly,
contact the point of purchase.
System Requirements
The following components are required to install the Desktop
Software:
•Intel-compatible 486 or higher desktop with an available serial
port
•Windows 95/98/2000 with 8 Mb of RAM
•Microsoft Exchange Client, Microsoft Outlook 97, Outlook 98 or
2000 (Workgroup installation), with an email account on a
Microsoft Exchange Server version 4.0 or higher, that is capable
of receiving email from the Internet
You must have the Desktop Redirector (Redirector.exe) running on
a computer with a continuous connection to the company’s
Exchange Server. Use of the Desktop Redirector is not required if
email will be redirected by the BlackBerry Enterprise Server.
You have a Microsoft Exchange email account if:
•You will be running Microsoft Outlook as your email client
and,
•In Outlook, if you select Tools>Services, the dialog box contains
a list of services that includes Microsoft Exchange Server.

Welcome to your wireless solution —About this guide
Installation and User’s Guide
17
About this guide
This guide provides information for operating the handheld and for
installing the Desktop Software.
A summary, including a list of relevant tips, is included at the end
of each chapter.
The ‘Frequently asked questions’chapter will help you further with
your handheld. As well, the Desktop Software offers online help to
guide you and answer your questions. To open the online help,
select Help from any active window.
About Research In Motion
RIM is a world leader in the mobile communications market. Our
current product portfolio includes mobile email solutions, wireless
handhelds, and wireless modems.
RIM has a history of developing breakthrough wireless data
solutions. Our products are based on industry-leading technologies,
providing superior radio coverage, small size, high performance
and long battery life. They offer the freedom of mobility and the
ability to stay in touch with people and information. And as people
discover new uses for wireless data technology, RIM will continue
to address their needs and help them discover new frontiers in
wireless data.
Note Notes will appear in this format and will contain additional
information to help you perform the task being described.
Tip Tips provide information about performing tasks and offer
different options to perform tasks.

Installation and User’s Guide
Welcome to your wireless solution —Customer support
18
Customer support
For customer support:
•U.S. and Canada: 1-877-BLK-BERRY
•Email: [e-mail]
•Web: www.blackberry.net

1
Get to know your handheld
This chapter will help you get acquainted with your handheld
before you start sending and receiving email.
Handheld components
Figure 1: Front view of handheld
Here are some details on the handheld’s main components:
LCD screen
The LCD screen is your interface with functions such as composing
and reading messages, setting tasks and appointments, viewing and
editing contact information, customizing device options, and

Installation and User’s Guide
Get to know your handheld —Handheld components
20
performing basic mathematical calculations. The Home screen
displays the current signal strength and battery level of the
handheld.
In low light conditions, you can increase the readability of the LCD
by using the backlighting feature. To activate backlighting, press the
silver key once. The backlight will shut off automatically if you do
not press any keys or use the trackwheel for more than 20 seconds.
(You can manually turn off the backlighting by pressing the silver
key again.)
Keyboard and trackwheel
The 33-key QWERTY keyboard provides access to all of the regular
alphabetic characters; numeric characters, a symbols library,
punctuation, and special characters can be generated using the
orange ALT key in combination with the other keys. For easy typing,
hold the device in both hands and use your thumbs. Roll and click
the trackwheel for navigation and selection.
A trackwheel that clicks!
The trackwheel on the handheld has a unique feature for greater
usability and performance: it clicks! Pressing down on the
trackwheel with your thumb is comparable to the clicking function
of your PC mouse. Click to open menus and to select functions and
menu options.
Holster (belt clip)
A holster, equipped with a belt clip, accompanies the handheld.
While in the holster, the handheld is protected and wearable. You
can choose different forms of message notification based on whether
the handheld is in or out of the holster.
When you receive a new message and remove the handheld from
the holster within five seconds, notification (based on how you’ve
set it) stops and the most recently received message will be open. If