Troubleshooting
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3
7
6
45
3
8
12
2.5
mm
Symptom Cause(s) Remedy
No flow or
low flow rate
Partially closed isolation valve. Open isolation valve.
Instantaneous water heater cycles on and o as flow rate
or pressure is too low.
Increase water flow rate or pressure through
system.
Head of water is below the minimum distance required. Refer to the specification for the minimum
distance required
Hot or cold water being drawn o elsewhere causing
pressure changes or instantaneous boiler temperature
changes.
Do not use other water outlets when using the
taps.
Airlock or partial blockage in the supply pipework. Flush through pipework to ensure removal of
debris and any airlocks.
Water supply failure, please check below:
Investigate water supply. Check your plumbing
and heating systems for any faults.
When handle is in Hot
Position
fault on the hot water
supply. Cold water supply will
still continue to run
When handle is in Mixed
position
fault on either hot and/or cold
water supply. Tap will not run
in this position due to inability
to mix water
When handle is in Cold
position
fault on the cold water supply.
Hot water will still continue to
run.
Water
dripping
from taps
This is normal for a short time after using the taps. This is caused by capillary action, the build up
of water in the tap body.
If water continues to drip, possibly due to the ceramic
disc valves/cartridge
Refer to the section: Maintenance - Cleaning/
Replacing Cartridge
Taps do not
turn on
Closed isolation valve. Open isolation valve.
Mains water supply turned o. Turn on mains water supply.
Remove
the cap and
loosen the
grub screw
and remove
the handle
Unscrew
the shroud
and the
retaining
ring
using an
adjustable
spanner
Your fitting has a high quality finish and should be treated with care to preserve the visible surfaces.
All surfaces will wear if not cleaned correctly, the only safe way to clean your mixer tap is to wipe with
a soft damp cloth. Stains can be removed using washing up liquid. All bath cleaning powders and
liquids will damage the surface of your fitting, even the non-scratch cleaners.
Note: Never use abrasive detergents or disinfectants or those containing
alcohol, hydrochloric acid or
phosphoric acid.
Secure the
shroud
back on
the tap
and apply
handle,
tighten the
grub screw
Turn
the
water
supply
on.
On
Hot
Cold
Maintenance - Cartridge Cleaning
Maintenance - Flow Straightener
Remove the
cartridge and
soak in suitable
descaler.
Rinse the
cartridge with
cold water, dry o
and apply WRAS
approved silicon
grease
Replace the
cartridge back
to into the
body. Tighten
the cartridge
retaining nut
using a suitable
spanner
IMPORTANT
Isolate the water
supply before
starting!
Operation
Temperature Control Flow Control
Spares
To replace spare
parts for your
basin mixer why
not scan the
QR code and
search for your
product
General Cleaning
Use a key (not
supplied) to
remove the flow
straightener
and soak in the
descaler.
Rinse
and
replace
into
spout
using
key to
secure.
