Bristan Pivot Series User manual

Please keep this booklet for future
reference.
Installer, when you have read these
instructions please ensure you leave them
with the user.
Installation Instructions
Pivot Tap Range
Models covered:
PIV 3HBAS C, PIV 3HBF C,
PIV 5HBSM C

2
Contents
Thank you for choosing Bristan, the UK’s leading taps and showers expert.
We have designed this product with your enjoyment in mind. To ensure that it works
to its full potential, it needs to be fitted correctly. These fitting instructions have been
created to give you all of the information you need and, if you need any further help,
please do not hesitate to contact us.
Important Safety Information................................................... 3
General Information ................................................................. 4
Specifications ........................................................................... 4
Dimensions............................................................................... 5-6
Installation Requirements ....................................................... 7
Installation................................................................................ 8-11
3 Hole Basin Mixer & Bath Filler ............................................. 8-9
5 Hole Bath Shower Mixer........................................................ 10-11
Maintenance ............................................................................. 12
Troubleshooting........................................................................ 13
Guarantee ................................................................................. 14-15
Need help? Give us a call on 0844 701 6273 and speak to one of our trained advisers.

3
Important Safety Information
•Please read these instructions thoroughly and retain for future use.
•All products manufactured and supplied by Bristan are safe provided they are
installed, used correctly and receive regular maintenance in accordance with these
instructions.
•If you are in any doubt about your ability to install this product safely you must
employ the services of an experienced qualified plumber.
•This product needs to be installed in accordance with, and meet the requirements of
the Water Supply (Water Fittings) Regulations 1999 and Scottish Byelaws 2004.
•Remove all packaging and check the fitting for damage before starting installation.
•Warning: Before starting any installation please consider the following: before
drilling into walls, check that there are no hidden electrical wires, cables or water
supply pipes. This can be checked with the aid of an electronic detector.
•If power tools are used do not forget to: - Wear eye protection
- Unplug equipment after use
•Important: Remember to turn off the mains water supply before connecting to any
existing pipe work. Fitting isolating valves to the inlet feeds is recommended for ease
of maintenance.
•Warning: Before installing this product it is essential that you thoroughly flush
through the pipework in order to remove any remaining swarf, solder, etc.
Failure to carry out this procedure could cause problems or damage to the workings of
the tap.
•Take care when handling the ‘flexible connecting pipes’, do not bend, twist or crush
them. Only tighten the pipes by hand.
• Do not crush or kin the shower hose, this could damage the hose and cause leaks.
•This product must not be modified in any way as this will invalidate the guarantee.
Need help? Give us a call on 0844 701 6273 and speak to one of our trained advisers.

4
General Information
This product has been tested to the Water Regulations Advisory Scheme (WRAS) and
satisfies the requirements of the Water Supply (Water Fittings) Regulations 1999 and
current bylaws. For full Installation Requirements & Notes (IRN) please visit
www.wras.co.uk/directory.
Designed to comply with BS EN 200 for combination taps to be used within systems
designed to BS 8558.
BS 8558 recommends hot water should be stored and distributed at a temperature of
not less than 60°C which will help minimise the buil-up of lime scale in hard water
areas.
If installing this product on a low pressure (tank fed) system please see specifications
table below to determine the minimum distance required from undeside of the cold
water tank to the outlet.
These taps and mixers should be installed in compliance with the Water Regulations.
Where the supplies are unbalanced, i.e. Hot water from cylinder tank / cold from the
mains, approved check valves must be fitted in the supply pipes.
For further details contact your Local Water Authority.
Need help? Give us a call on 0844 701 6273 and speak to one of our trained advisers.
Specifications
Product Code
Working pressure
Inlet
Minimum
distance from
cold water tank to
outlet (metres)
Min Max
PIV 3HBF C 0.2 5.0 3/4" BSP Threaded Tail 2
PIV 3HBAS C 0.2 5.0 1/2" BSP Threaded Tail 2
PIV 5HBSM C 0.5 5.0 3/4" BSP Threaded Tail 5
Maximum static pressure- 10.0 bar
System Requirements:
Gravity fed hot & cold (Equal pressures)
Gravity fed hot & cold (Differential pressure, maximum ratio 5:1)
Unvented systems
Instantaneous water heater (Combination boiler)
Need help? Give us a call on 0844 701 6273 and speak to one of our trained advisers.

5
Dimensions
Dimensions are approximate and in millimetres.
Need help? Give us a call on 0844 701 6273 and speak to one of our trained advisers.
3 Hole Basin Mixer
3 Hole Bath Filler
100
96
110
78
120
105
142
100

6
Dimensions Cont.
Dimensions are approximate and in millimetres.
Need help? Give us a call on 0844 701 6273 and speak to one of our trained advisers.
5 Hole Bath Shower Mixer
75
50
120
104
135
100

7
Installation Requirements
Flexible Connecting Pipes
Care must be taken when connecting the flexible connection pipes to the household pipework to
ensure they do not bend sharply and kink or twist.
See below for recommended ways to fit the flexible connecting pipes.
Slight
bend
90°
Angle
Kink Curved
round
Twists
Important: Failure to follow these guidelines may result in poor performance and damage
to the flexible connecting pipes.
Important: Full access must be made available on installation for future maintenance/
servicing purposes.
Need help? Give us a call on 0844 701 6273 and speak to one of our trained advisers.

8
Installation
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3 Hole Basin Mixer & Bath Filler
1. With the backnut, metal and rubber
washer fitted to the side body threaded
tail, feed the side body through the hole
in the basin/ bath from underneath and
secure in position by screwing the plinth
onto the side body valves, ensuring that
the washers are fitted between the plinths
and the basin/ bath to create a water tight
seal.
2. Secure the side bodies to the basin/
bath by tightening the backnuts and the
washers up to the underneath of the
basin/ bath.
3. Screw the valve shrouds onto the side
body valves.
4. Fit the handles onto the valves and
secure by tightening the grub screws.
Push fit the caps.
5. Remove the washers and the backnut
from the spout threaded tail. Fit the spout
to the basin/ bath ensuring that the
washer is fitted between the spout and
the basin/ bath to create a water tight
seal. Secure the spout to the basin/ bath
using the washers and metal backnut.
Tighten the backnuts onto the threaded
tail. A suitable spanner may be required
to fully tighten the backnut.
6. Connect the hot and cold water
supplies to the side bodies (hot to the left,
cold on the right hand side).

9
Need help? Give us a call on 0844 701 6273 and speak to one of our trained advisers.
Installation Cont.
3 Hole Basin Mixer & Bath Filler Cont.
T-joint may vary. For illustration only.
7. Attach the T- joint assembly and
connect to the side bodies (hot on the left,
cold on the right when viewed from the
front), by using the flexi tails supplied.
8. Fit the clicker waste (basin mixer only)
ensuring the rubber washer is fitted
between the basin and the waste. Place the
other rubber washer under the basin and
secure by tightening the backnut, in order
to fill the basin, the button in the middle
of the waste needs to be pressed down. To
release the water, press the
button again.
9. Turn on both water supplies,
operate both handles, letting the water
flow for a few minutes to flush through the
system.
10. Check all joints and connections for any
leaks.

10
Installation Cont.
1. With the backnut, metal and rubber
washer fitted to the side body threaded
tail, feed the side body through the hole in
the bath from underneath and secure in
position by screwing the plinth onto the
side body valves, ensuring that the
washers are fitted between the plinths
and the bath to create a water tight seal.
2. Secure the side bodies to the bath by
tightening the backnuts and the washers
up to the underneath of the bath.
3. Screw the valve shrouds onto the side
body valves.
4. Fit the handles onto the valves and
secure by tightening the grub screws.
Push fit the caps.
5. Remove the washers and the backnut
from the spout threaded tail. Fit the spout
to the bath ensuring that the washer is
fitted between the spout and the
bath to create a water tight seal. Secure
the spout to the bath using the washers
and metal backnut. Tighten the backnuts
onto the threaded tail. A suitable spanner
may be required to fully tighten
the backnut.
6. Fit the diverter to the bath.
Remove the diverter handle by loosening
the grub screw. With the backnut and
rubber washer fitted to the diverter
threaded tail, push the diverter body up
through the underside of the bath. Screw
the plinth and the shroud onto the
diverter threaded tail. Fit the diverter
handle and tighten the grub screw.
Tighten the backnut underneath to secure
the diverter body in position.
Need help? Give us a call on 0844 701 6273 and speak to one of our trained advisers.
5 Hole Bath Shower Mixer

11
Need help? Give us a call on 0844 701 6273 and speak to one of our trained advisers.
7. Connect the side bodies to the diverter
using the flexi tails supplied.
8. Connect the spout to the diverter using
the flexi tail supplied.
9. Fit the shower head holder to the bath.
Remove the backnut and the washers and
feed the threaded tail through the hole in
the bath. Secure in place by screwing the
backnut onto the threaded tail ensuring the
washers are fitted.
10. Connect the water supplies to the side
bodies (hot on the left, cold on the right
when viewed from the front)
11. Feed the shower hose through the
shower head holder and screw the
connecting nut onto the bottom of the hose.
Connect the hose to the diverter body.
12. Fit the shower head to the hose
ensuring the small sealing washer is fitted.
12. Turn on both water supplies, operate
the handle in both directions, letting the
water flow for a few minutes to flush
through the system.
13. Check all joints and connections for
leaks.
Installation Cont.
5 Hole Bath Shower Mixer Cont.

12
Maintenance
Your product has a high quality finish
and should be treated with care to
preserve the visible surfaces. All
surfaces will wear if not cleaned
correctly, the only safe way to clean your
mixer is to wipe with a soft damp cloth.
Stains can be removed using washing
up liquid. All bath cleaning powders and
liquids will damage the surface of your
fitting, even the non-scratch cleaners.
Note: Never use abrasive detergents
or disinfectants or those containing
alcohol, hydrochloric acid or phosphoric
acid.
Before carrying out any maintenance,
turn off the both water supplies or close
any isolating valves.
Remove the cap and loosen the grub
screw using a 2.5mm hexagonal key.
Remove the handle. Unscrew the valve
shroud and the plinth. Remove the valve.
Wash the valve with clean running water
and make sure that any debris has been
removed.
If necessary replace the valve using
parts supplied by Bristan only.
Lightly grease the seal (only use silicone
grease), replace the valve, plinth, valve
shroud and the handle.
Tighten the grub screw and push fit the
cap.
Cleaning the Cartridge
General Cleaning
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Grub Screw Cap
Handle
Valve Shroud
Plinth
Valve

13
Troubleshooting
Symptom Cause Remedy
No flow or low
flow rate
Partially closed isolation valve. Open isolation valve.
Instantaneous water heater
cycles on and off as flow rate or
pressure is too low.
Increase water flow rate or
pressure through system to
meet required minimum working
pressure of tap.
Head of water is below the
minimum distance required.
Refer to 'Specifications' on page
4.
Hot or cold water being drawn
off elsewhere causing pressure
changes or instantaneous boiler
temperature changes.
Do not use other water outlets
when using the taps.
Airlock or partial blockage in the
supply pipework.
Flush through pipework to
ensure removal of debris and
any airlocks.
Water dripping
from taps
This is normal for a short time
after using the taps.
This is caused by capilary action,
the build up of water in the tap
body.
If water continues to drip,
possible build up of debris /
limescale in the valve.
Remove and clean the cartridge,
refer to 'Maintenance' section
on page 12 before removing the
valve.
Taps do not
turn on
Closed isolation valve. Open isolation valve.
Water supplies to the tap turned
off.
Turn on both water supplies to
the tap.
Need help? Give us a call on 0844 701 6273 and speak to one of our trained advisers.

14
Guarantee
At Bristan, we want to make things as
easy as possible for our customers. That’s
why we design products that are easy to
fit and use, and that are quality tested to
make sure they won’t let you down. It’s
also why we offer solid guarantees on all
products, effective from the date of
purchase, to give you peace of mind.
Bristan’s Bathroom Taps are covered by
a 5 year guarantee. This also includes 5
year labour cover *(subject to
registration) which means that, in the
unlikely event that there is a problem in
the first year
after purchase, we’ll send one of our
expert engineers to fix it.
*Labour is provided by an approved
Bristan Care engineer or appointed
representative. The guarantee only applies
to products with a manufacturing fault.
There will be a call out charge for any
incidents where no fault has been found
with the product, or if the issue is due to
poor installation or maintenance.
Guarantee Terms and Conditions
This guarantee is in addition to your
statutory and other legal rights and is
subject to the following conditions:
• The product was purchased within
the United Kingdom or Republic of
Ireland.
• The guarantee applies solely to the
original purchaser with proof of
purchase.
• The installation must allow ready access
to all products for the purpose of
inspection, maintenance or replacement.
• Repair under this guarantee does not
extend the original expiry date. The
guarantee on any replacement parts or
product ends at the original expiry date.
• Any part found to be defective during
the guarantee period will be replaced
without charge, providing that the product
has been installed in accorance
with the instructions given in this guide
and used as the manufacturer intended.
The guarantee does not cover:
• Damage or defects caused by;
- General wear and tear (including
special non-chrome finishes;
components such as filters, seals, ‘O’
rings and washers)
- Incorrect installation
- Repair using non-Bristan parts
- Accidental or wilful misuse
- Corrosion and the use of
inappropriate cleaning products
- System debris including the build
up of limescale (which can be
controlled through regular servicing
and maintenance)
• Compensation for loss of use of the
product or consequential loss of any
kind.
In the interests of continuous product
improvement, Bristan reserves the right to
alter product specifications without notice.
The Bristan Product Guarantee does not
affect your statutory rights as a consumer.
Need help? Give us a call on 0844 701 6273 and speak to one of our trained advisers.

15
Guarantee & Service Policy
• Need help?
If this product does not function cor-
rectly when first used, contact Bristan
Care Customer Service on 0844 701 6273
where our expert team of advisors will be
able to offer you help and advice.
• Problems during the guarantee period
In the unlikely event that you encounter
any problems with the product during the
guarantee period, contact Bristan Care
Customer Service on 0844 701 6273 with
your proof of purchase and we will work to
resolve the problem quickly.
Bristan Care Customer Support
Bristan customers also benefit from the
support of Bristan Care, our
comprehensive customer support package
which offers:
Technical support hotline
(Tel: [phone]) with access to fully
trained advisers who can offer installation
advice, talk you through quick
maintenance checks, or recommend the
best course of action to fix any problems
with a product.
Expert advice
Find easy to follow ‘how to’ video guides
and technical FAQs online at
www.bristan.com. Our guides take you
step-by-step through many product instal-
lations and you can find plenty of easy
guides to quick product fixes and servic-
ing.
Spare parts
We hold thousands of spares and we keep
them for discontinued products for over
seven years. Spares can easily be ordered
online at www.bristan.com and are
dispatched the same day.
Expert plumbing engineers
If we can’t solve the problem over the
‘phone or with a spare part, then we’ll
send out one of our Bristan Care
engineers to take a look. Bristan Care
engineers provide free support for
products that are within guarantee, but
are also available to service products that
are out of guarantee for a small charge.
For details, please call Bristan Care
Customer Service on 0844 701 6273.
Need help? Give us a call on 0844 701 6273 and speak to one of our trained advisers.

16
Bristan Group Ltd.
Birch Coppice Business Park
Dordon
Tamworth
Staffordshire
B78 1SG
Web: www.bristan.com
Email: enquir[email protected]om
A Masco Company
Part Numbersa: PIV BOOK 3
Issue: D1
Useful contact details:
Customer Service:
0844 7016273
Customer Service Email:
Customer[email protected]om
Customer Service Fax:
0844 7016275
Reception:
0844 7016274
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