
20
Troubleshooting
Need help troubleshooting?
Call Toll Free 1-800-218-6172 or visit www.ecopurehome.com/brita
Problem: Chlorine taste and/or odor in the R product water.
Cause: The level of chlorine in your water supply
exceeds maximum limits, and has
destroyed the Reverse Osmosis mem-
brane.
Correction: If the water supply contains more than 2.0 ppm of chlorine, addition-
al filtering of the water supply to the Reverse Osmosis is needed.
Contact your local water supplier. Correct this condition before doing
maintenance on the Reverse Osmosis system.
Cause: The prefilter is no longer removing chlo-
rine from the water supply.
Correction: Replace the prefilter, postfilter and Reverse Osmosis membrane
cartridges. See Page 18.
Problem: ther taste and/or odor.
Cause:
Cause:
Postfilter expended.
Reverse Osmosis membrane cartridge
expended.
Correction: Replace the postfilter cartridge. If taste and odor persist, replace the
prefilter cartridge and Reverse Osmosis membrane cartridge. See
Page 18.
Cause: Contamination in product water storage tank. Correction: Use sanitizing procedures. Replace prefilter and postfilter cartridges.
See page 14.
Cause: System contamination. Correction: Sanitize entire system. Call 1-800-218-6172 for instructions.
Problem: System makes product water too slowly.
Cause: Water supply to the Reverse Osmosis sys-
tem not within specifications.
Correction: Increase water pressure, precondition the water, etc., as needed to
conform before doing maintenance on the Reverse Osmosis sys-
tem.
Cause: Prefilter or Reverse Osmosis membrane
cartridges plugged with sediment.
Correction: Replace the prefilter cartridge. If rate does not increase, replace the
postfilter cartridge and Reverse Osmosis membrane cartridge. See
Page 18.
Problem: System makes lower amount of product water than usual.
Cause: Storage tank air-charge less than
5-7 psi.
Correction: Open Reverse Osmosis faucet and drain tank until flow slows to a
drip. Keep faucet open and check tank pressure. If low, pressurize
to 6 psi. Close faucet to refill the tank.
Problem: High total dissolved solids (TDS) in product water
Cause: Water supply to the Reverse Osmosis sys-
tem not within specifications.
Correction: Increase water pressure, precondition the water, etc., as needed to
conform before doing maintenance on the Reverse Osmosis sys-
tem.
Correction: Send treated and untreated water samples to a water analysis lab
for testing. It is important to test both the treated and untreated
water to determine system performance. If the T S is not within the
system’s performance guidelines, replace the prefilter, post filter and
RO membrane cartridges.
Cause: Plugged drain flow control insert. Correction: Replace drain flow control insert. See page 19.
Problem: Continual water flow to drain and low or no water production.
Cause: Missing flow control insert in drain port. Correction: Make sure flow control insert is in place. See page 19.
Problem: Water leaking from faucet airgap hole.
Cause: rain side of faucet airgap (3/8” black tub-
ing) plugged, restricted or incorrectly con-
nected to drain point.
Correction: Inspect and eliminate restriction or plug. Check that drain line is
routed properly. Refer to installation instructions for proper drain
connection. See pages 5 & 9.
Problem: Water leaks at push connect fittings
Cause: Tubing not cut square. Correction: Cut tubing square. See pages 12 & 13.
Cause: Tubing not pushed in all the way. Correction: Push tubing in all the way. See pages 12 & 13.
Cause: Tubing nicked. Correction: Remove tube from connection. Remove nicked portion by cutting
tube to shorter length. Reinsert in connection. See pages 12 & 13.
If removing the drain line, leave in place the fitting that it connects
to. See page 19.
Cause: Outer tubing surface finish not smooth. Correction: Remove tube from connection. Remove problem area by cutting
tube to shorter length. Reinsert in connection. See pages 12 & 13.
If removing the drain line, leave in place the fitting that it connects
to. See page 19.