Canon FY8-13HR-000 User manual

REVISION 0
FY8-13HR-000
COPYRIGHT © 2001 CANON INC.NM-PDL REV.0 JULY 2001 PRINTED IN U.S.A.
Network Multi-PDL
Printer Unit-M1/
image PASS-M1
JULY 2001

COPYRIGHT © 2001 CANON INC.NM-PDL REV.0 JULY 2001 PRINTED IN U.S.A.
IMPORTANT
THE INFORMATION CONTAINED HEREIN IS PUBLISHED BY CANON, INC., JAPAN.
SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY DIFFER
SLIGHTLY FROM ACTUAL MACHINE VALUES OR THOSE FOUND IN ADVERTISING AND
OTHER PRINTED MATTER.
ANY QUESTIONS REGARDING INFORMATION CONTAINED HEREIN SHOULD BE
DIRECTED TO THE COPIER SERVICE DEPARTMENT OF THE SALES COMPANY.
COPYRIGHT © 2001 CANON INC.
Printed in U.S.A.
CAUTION
Use of this manual should be strictly supervised to avoid disclosure of confidential information.

COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001
i
The Installation and Service Guide is intended for certified Network Multi-PDL Printer
Unit-M1 ™/image PASS-M1 service technicians installing or servicing a Network Multi-
PDL Printer Unit-M1/image PASS-M1. If you have not received installation and service cer-
tification, you should not attempt to install or service a Network Multi-PDL Printer Unit-
M1/image PASS-M1. Electronics For Imaging does not warrant the performance of a iR-M1
if installed or serviced by non-certified personnel.
About this guide
Memo
The term “iR-M1” is used in this manual to refer to the Network Multi-PDL
Printer Unit-M1/image PASS-M1. The term “copier” is used to refer to the
Canon iR 8500 copier.
This guide is divided into the following sections:
• “Preface”
General information about this guide and about installing the iR-M1.
• Chapter 1, “Introduction”
General information about the iR-M1.
• Chapter 2, “Preparing for Installation”
Unpacking and the steps you need to take before you install the unit.
• Chapter 3, “Connecting the iR-M1”
How to connect the iR-M1 to the copier and the network and verify that the system is
working correctly; overview of Control Panel.
• Chapter 4, “Service Procedures”
Removal and replacement procedures for iR-M1 components.
• Chapter 5, “Troubleshooting Procedures”
Common problems and ways of correcting them; startup errors.
Memo
iR-M1 customers should not use this technical service documentation.
Please don’t leave your copy of the Installation and Service Guide behind
after you make a service call.
About the illustrations in this guide
The illustrations in this guide reflect the current shipping version of the iR-M1 at the time
of publication. Components shown in these illustrations are subject to change. To receive
information about any iR-M1 components that do not match illustrations in this guide, con-
tact your authorized service/support center.
Preface

COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001
ii
Terminology and conventions
The term “network administrator” refers to the person responsible for maintaining the net-
work at the customer site.
The term “Control Panel” refers to the area on the front of the iR-M1 including the green/
red activity light and the display window (LCD—liquid crystal display), and the black oval
plastic disk surrounding the display window.
The term “system software” refers to the software installed on the iR-M1 hard disk drive.
The term “PC” refers to any IBM PC or compatible computer running Windows.
The term “10BaseT” is used throughout this manual to refer to 10BaseTX.
The term “100BaseT” is used throughout this manual to refer to 100BaseTX.
References to other iR-M1 manuals, such as the Configuration Guide, are displayed in
italics.
Memo
The note indicator highlights important messages and additional informa-
tion.
The caution icon indicates a need for special care and safety when handling
the equipment.

COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001
iii
Contents
1 Features ........................................ 1-1
2 How the iR-M1 Operates ............. 1-2
3 Print Options ................................ 1-3
CHAPTER 2 PREPARING FOR INSTALLATION
CHAPTER 3 INSTALLATION
CHAPTER 1 INTRODUCTION
4 User Software ............................... 1-4
5 Fiery WebTools ............................. 1-5
1 Outline .......................................... 2-1
2 Checking the Customer Site ......... 2-3
2.1 Copier Model ........................ 2-3
2.2 Power .................................... 2-3
2.3 Network ................................ 2-4
2.4 Parallel Port ........................... 2-4
2.5 System Contact Person ......... 2-4
2.6 Setting Customer
Expectations .......................... 2-5
3 Unpacking the iR-M1 ................... 2-6
3.1 To Unpack the iR-M1 ........... 2-6
3.2 iR-M1 Panels ........................ 2-8
1 Installation .................................... 3-1
1.1 Preliminary Checkout ........... 3-1
1.1.1 To Connect Power and
Start the iR-M1 .............. 3-1
1.2 Connecting to the Copier ...... 3-3
1.2.1 To Connect the iR-M1
to the Copier .................. 3-3
1.3 Verifying the Connection ...... 3-4
1.3.1 Printing the iR-M1
Test Pages ...................... 3-4
1.4 Installing Additional
Options .................................. 3-5
1.5 Connecting to the Network ... 3-5
1.5.1 To Connect a Twisted Pair
Cable to the iR-M1 ........ 3-6
2 Connecting a PC to
the Parallel Port ............................ 3-7
2.1 To Connect the iR-M1 to
a PC ....................................... 3-7
2.2 Using the Control Panel ........ 3-9
2.2.1 Activity Light .............. 3-10
2.2.2 Buttons ........................ 3-10
2.2.3 Control Panel Screens
and Icons ..................... 3-11
2.3 Functions Menu .................. 3-14
3 Shutting Down and Restarting
the iR-M1 ................................... 3-15
3.1 To Shout Down
the iR-M1 ............................ 3-15
3.2 To Restart the iR-M1 .......... 3-15
3.3 To Reboot the System ......... 3-15

COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001
iv
CHAPTER 4 DISASSEMBLY/ASSEMBLY
1 Before Disassembling the Unit .... 4-1
1.1 Overview ............................... 4-1
1.2 System Software Service ...... 4-1
1.3 Accessing Internal
Components .......................... 4-3
1.3.1 To Shout Down
the iR-M1 ...................... 4-3
2 Externals ....................................... 4-4
2.1 To Open the iR-M1 ............... 4-4
2.2 Accessing Front Panel
Components .......................... 4-6
2.2.1 To Remove
the Front Panel .............. 4-6
2.2.2 To Replace
the Front Panel .............. 4-7
3 Checking Internal Connections .... 4-8
3.1 To Check Board and
Cable Connections ................ 4-8
3.2 To Check Motherboard DIMM
Connections ........................ 4-10
3.3 Restoring Functionality After
Service ................................ 4-11
3.3.1 To Reassemble
the iR-M1 .................... 4-11
4 Electrical Parts ............................ 4-13
4.1 Outline ................................ 4-13
4.2 User Interface Board ........... 4-13
4.2.1 To Remove the UIB ..... 4-14
4.2.2 To Replace the UIB ..... 4-15
4.3 Copier Interface Board........ 4-16
4.3.1 To Remove the Copier
Interface Board ............ 4-16
4.3.2 To Replace the Copier
Interface Board ............ 4-16
4.4 Motherboard ....................... 4-17
4.4.1 Removing the iR-M1
Motherboard ................ 4-18
4.5 Replacing Parts on
the Motherboard .................. 4-20
4.5.1 DIMM ......................... 4-20
4.5.2 Motherboard
Battery ......................... 4-21
4.6 Fans ..................................... 4-22
4.6.1 Exhaust Fan ................. 4-22
4.6.2 CPU Fan ...................... 4-24
4.6.3 Power Switch ............... 4-25
4.7 Power Supply ...................... 4-28
4.7.1 To Remove
the Power Supply ........ 4-29
4.7.2 To Replace
the Power Supply ........ 4-29
4.7.3 Power Supply Cable
Voltages ....................... 4-31
4.8 Hard Disk Drive .................. 4-32
4.8.1 Proper Handling .......... 4-32
4.9 Front Panel Components..... 4-34
4.9.1 Jewels .......................... 4-35
4.9.2 Buttons ........................ 4-35
5 Installing the System Software ... 4-36
5.1 Download Tool .................... 4-36
5.1.1 Outline ......................... 4-36
5.1.2 Installing the Download
Tool .............................. 4-37
5.2 Installing the System
Software .............................. 4-39
5.2.1 Caution ........................ 4-39
5.2.2 Items to Prepare ........... 4-39
5.2.3 Preparing the iR-M1 .... 4-39
5.2.4 Preparing the PC ......... 4-39
5.2.5 Connecting the iR-M1
and the PC ................... 4-40
5.2.6 Operating the iR-M1 ... 4-40
5.2.7 Operating the PC ......... 4-41

COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001
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CHAPTER 5 TROUBLESHOOTING
APPENDIX
1 Preliminary On-site Checkout ...... 5-1
1.1 The Troubleshooting
Process .................................. 5-1
1.2 Where Problems Occur ......... 5-2
1.3 Before You Go to
the Customer Site .................. 5-3
1.4 Preliminary On-site
Checkout ............................... 5-5
1.4.1 Checking Interface
Cables ............................ 5-5
1.4.2 Checking Internal
Components ................... 5-6
2 Checking the iR-M1 as
a Stand-alone Unit ........................ 5-8
2.1 To Isolate the iR-M1 ............. 5-8
2.2 General iR-M1 System Error
Conditions ............................. 5-8
3 iR-M1 Diagnostic Sets ............... 5-11
3.1 To Run iR-M1 Start Up
Diagnostics ......................... 5-11
3.2 To Run iR-M1 Custom
Diagnostics ......................... 5-12
4 Checking the Entire iR-M1
System ........................................ 5-14
4.1 Checking the Copier
Interface .............................. 5-14
4.1.1 Printing the Test
Pages ............................ 5-14
4.2 Checking Network
Connections ........................ 5-15
4.3 Printing to the iR-M1 .......... 5-16
1 Specifications .............................. A-1
1.1 Hardware Features ............... A-1
1.2 Networking and
Connectivity ......................... A-1
1.3 User Software ...................... A-1
1.4 Safety and Emissions
Compliance .......................... A-1
1.4.1 Safety Approvals .......... A-1
1.4.2 EMI Approvals ............. A-1
CHAPTER 6 PARTS CATALOG

COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001
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Precautions
Always observe the following general precautions when installing and servicing the iR-
M1:
1. Report any shipping damage.
If there is any evidence of shipping or handling damage to the iR-M1 packing boxes or
their contents, save the damaged boxes and parts, call the shipper immediately to file a
claim and notify your authorized service/support center.
2. Never alter an existing network without permission.
The iR-M1 will probably be connected to an existing Local Area Network (LAN) based
on Ethernet hardware. The network is the link between the customer’s computer, exist-
ing copier, and other equipment. Never disturb the LAN by breaking or making a net-
work connection, altering termination, installing or removing networking hardware or
software, or shutting down networked devices without the knowledge and express per-
mission of the network administrator or the shop supervisor.
3. Never enter an IP address in iR-M1 Network Setup.
Only the network administrator should enter an IP address on a network device.
Assigning a iR-M1 an incorrect IP address can cause unpredictable errors on any or all
devices connected to the network.
4. Always disconnect power before opening the iR-M1 chassis.
Although iR-M1 circuitry operates on 3.3V DC, 5V DC, and ±12V DC, 100-240V AC
is present when the chassis cover is removed. Inside the chassis, the power supply is not
encased. Before you service the iR-M1, shut it down completely and unplug the AC
power cable from the back.
5. Handle the iR-M1 glass display window with care.
If the glass on the user interface board breaks and the liquid crystal inside leaks out,
avoid contact with it. If you do come in contact with the liquid crystal, wash it off with
soap and water immediately.
Avoid pressing the surface of the glass display window. Applying pressure to the glass
display window on the user interface board will cause it to change color.
Use a soft cloth moistened with isopropyl or ethyl alcohol to clean the glass display
window. Other solvents, such as water, may damage the polarizer.

COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001
vii
6. Follow standard ESD (electrostatic discharge) precautions while working on the internal
components of the iR-M1.
Static is always a concern when servicing electronic devices. It is highly unlikely that
the area around the copier and the iR-M1 is static-free. Carpeting, leather-soled shoes,
synthetic clothing fibers, silks, and plastics may generate a static charge of more than
10,000 volts. Static discharge is capable of destroying the circuits etched in silicon mi-
crochips, or dramatically shortening their life span. By observing standard precautions,
you may avoid extra service calls and save the cost of a new board.
When possible, work on a ground-connected antistatic mat. Wear an antistatic wrist-
band, grounded at the same place as the antistatic mat. If that is not possible:
• Attach a grounding strap to your wrist. Attach the other end to a good ground.
• When you unpack the iR-M1 from the carton for the first time, touch a metal area to
discharge the static on your body.
• Before you handle internal components, touch a metal part of the iR-M1.
• Leave new electronic components inside their antistatic bags until you are ready to
install them. When you remove components from an antistatic bag, place them on a
grounded antistatic surface, component-side up.
• When you remove an electronic component, place it into an antistatic bag immedi-
ately. Do not walk across a carpet or vinyl floor while carrying an unprotected board.
7. Handle printed circuit boards by opposing edges only, but avoid touching the contacts
on the edge of the board.
8. Use care when handling parts of the iR-M1 as some edges on the unit may be sharp. For
example, be careful when:
• Plugging in cables at the back of the unit
• Using the power switch to power on/off the unit
9. Never set a cup of coffee—or any liquid—on or near the iR-M1 or the copier.

COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001
viii
Tools you will need
To install or service the iR-M1, you should bring the following tools:
• ESD wrist grounding strap
• Antistatic mat
• Wire cutters
• #1 and #2 Phillips head screwdrivers (non-magnetic)
• Small flat-blade screwdriver (non-magnetic)
• 3/16" hex nut driver
• Small needlenose pliers
• M3 metric wrench
• Flashlight
Also recommended:
• Ribbon cable connector extractor
You should also bring this guide and any technical notes you may have for the iR-M1.

COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001
CHAPTER 1
INTRODUCTION

COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001
CHAPTER 1 INTRODUCTION
1-1
1 Features
The iR-M1 server adds highly efficient printing capacity to a black and white copier. It is
optimized for high-speed network communications, processing, rasterization, and printing
of continuous tone black and white and monochrome pages.
The iR-M1 is an integral part of a printing system that includes networked computers run-
ning Windows, Mac OS, and UNIX. The iR-M1 enables users to:
• Take advantage of printing features of Macintosh and Windows 95/98/Me, Windows
NT, and Windows 2000 Professional.
• Send images over AppleTalk, TCP/IP, and Novell networks and print to a iR-M1 sup-
ported copier.
• Send images through a PC connected to the parallel port and print to a iR-M1 sup-
ported copier.
• Spool print jobs and select a printing priority for each job.
• Use iR-M1 user software running on networked PC and Mac OS computers to control
spooled print jobs sent to the iR-M1.
• Print text and images in grayscale, and black and white.
• Use resident PostScript and PCL fonts. Fiery Downloader can be used to download ad-
ditional fonts as needed.
F01-100-01 iR-M1 printing system
Networked
computers
Copier
PC
iR-M1

COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001
CHAPTER 1 INTRODUCTION
1-2
2 How the iR-M1 Operates
The iR-M1 enables the customer to access the copier through the network and use it to
print files using advanced spooling and job control functions. Users can print to the iR-M1
from networked PCs, Mac OS computers, and UNIX workstations running TCP/IP. In addi-
tion, the iR-M1 parallel port can be used to print directly from a connected PC.
The iR-M1 custom-designed boards and system software are responsible for efficient im-
age processing and printing controls. The main functions of iR-M1 components and soft-
ware are described below.
The iR-M1 uses a specialized motherboard to process image data for printing images. The
motherboard includes a Intel Mobile Pentium III 500MHz CPU. The PostScript Interpreter
interprets the page description file. The RipChip ™ on the motherboard controls data man-
agement and other system functions, freeing up the CPU for efficient image data processing.
High-speed DIMMs (dual in-line memory modules) on the motherboard hold the image
data during printing. The iR-M1 is originally configured for a minimum of 128MB of
memory.
F01-200-01 iR-M1 functional diagram
Motherboard
External devices CopieriR-M1
+5/±12VDC
CPU
RipChip
Flash
Battery
Network
interface
Parallel
interface
Memory &
Interpreter
RTC/
PCI-ISA Super I/O
controller
UIB
interface
Networked
computers
PC
HDD
Power supply
AC power 100-240V AC
User interface
board
Copier
interface board
Print
Copier
PCI Bus

COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001
CHAPTER 1 INTRODUCTION
1-3
3 Print Options
The iR-M1’s efficient capabilities allow customers to use a variety of applications to cre-
ate and print pages of text and/or images over a network or through the parallel port.
Because the iR-M1 has the ability to print part of a file while processing another part of
the file (RIP-While-Print ™ ), it is capable of printing files at full copier speeds.
Users printing over a network can print files directly from the applications in which they
were created. The iR-M1 also offers an efficient way to print files that have been saved in
PostScript, Encapsulated PostScript (EPS), or Portable Document Format (PDF). These files
can be downloaded directly to the iR-M1 using Fiery Downloader ™ , a remote utility pro-
vided with the iR-M1.
Users can print files from a PC directly connected to the iR-M1’s parallel port. PostScript
files can be printed over the parallel port from Windows, including the MS-DOS window,
and from various Windows applications running on the PC.

COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001
CHAPTER 1 INTRODUCTION
1-4
4 User Software
iR-M1 user software is provided on the User Software CD. Some of the software can also
be installed from the Fiery WebTools Installer (see Getting Started for more information on
WebTools). The network administrator or the user at the customer site is responsible for in-
stalling software onto computers that will use the iR-M1 over a network.
The following software is included on the User Software CD:

COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001
CHAPTER 1 INTRODUCTION
1-5
5 Fiery WebTools
The iR-M1 can support Internet or intranet access with Fiery WebTools. WebTools in-
clude Status, WebSpooler, Installer, WebDownloader, WebSetup, and WebLink. For more
information about WebTools, see the Configuration Guide and the Printing Guide.

COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001
CHAPTER 2
PREPARING FOR INSTALLATION

COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001
CHAPTER 2 PREPARING FOR INSTALLATION
2-1
1 Outline
This chapter includes the following information:
• Summary of the installation sequence
• Checking the customer site
• Unpacking the iR-M1
• iR-M1 front and back overview
Familiarize yourself with Chapters 2 and 3 of this guide before you attempt an installa-
tion. The installation sequence described in this chapter is designed to make your job as
easy as possible. Installation problems are easier to avoid and diagnose if you proceed from
the component to the system level and verify functionality at each stage.
F02-100-01 on page 2-2 outlines the recommended installation procedure for connecting
the iR-M1 to the copier.
Because the iR-M1 is a node on the customer’s computer network, make sure that you co-
ordinate your scheduled installation with the network administrator at the customer site. Re-
fer the network administrator to the Configuration Guide for network Setup information.

COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001
CHAPTER 2 PREPARING FOR INSTALLATION
2-2
F02-100-01 Recommended installation steps and references
PCs
Mac OS
computers
UNIX
workstations
Check installation requirements
and verify site conditions,
page 2-3.
Unpack the iR-M1, page 2-6.
Initial startup, page 3-1.
Connect copier interface cable, page 3-3.
Print the iR-M1 Test Pages, page 3-4.
Connect a PC to the iR-M1 parallel
port, page 3-7.
Verify network operation without
the iR-M1 connected.
Network administrator connects the
iR-M1 to the network and verifies
the connection (see the Configuration
Guide).
Network administrator configures
Setup options (see the Configuration
Guide).
Network administrator installs the
iR-M1 user software on networked
computers that will print to the iR-M1
(see Getting Started).
Full iR-M1 functionality
Copier
iR-M1
PC

COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001
CHAPTER 2 PREPARING FOR INSTALLATION
2-3
2 Checking the Customer Site
Before you install the iR-M1, check site conditions and inform the customer of any instal-
lation requirements.
2.1 Copier Model
■What copier model is installed?
■Is there space near the copier for the iR-M1?
Make sure there is space for the iR-M1. You may need to move the copier out from the
wall for easier access.
■Does the copier require service or adjustment?
Copy the copier test page before you install the iR-M1.
If the copied image indicates that the copier needs adjustment, inform the customer.
After getting approval, complete the copier service needed.
2.2 Power
■Is there a dedicated grounded electrical outlet near the copier for the iR-M1?
Locate the grounded electrical outlet that will supply power to the iR-M1. The iR-M1
and the copier should not run on the same circuit. Use a surge suppressor for the iR-M1.
• Do not use a 3-prong adapter in a 2-hole ungrounded outlet.
• Do not use an extension cord.
• Do not plug the iR-M1 into a circuit with heating or refrigeration equipment
(including water coolers).
• Do not plug the iR-M1 into a switchable wall outlet. This can result in the iR-M1 be-
ing turned off accidentally.