Canon BJC6500 - BJC 6500 Color Inkjet Printer User manual

QY8-1368-000
REVISION 0
COPYRIGHT  1999 CANON INC. CANON BJC-6500 1099 SE 0.30-0 PRINTED IN JAPAN (IMPRIME AU JAPON)
OCT. 1999

1099 SE 0.30-0

Target Readers
This manual is published by Canon Inc. for qualified persons and contains the necessary technical
information for technical theory, installation, maintenance, and repair of products. This manual covers
all localities where the products are sold. For this reason, it may contain information that does not
apply to your locality.
Revisions
This manual may include technical inaccuracies or typographical errors due to improvements or
changes in the products. When amendments are made to the content of this manual, Canon will issue
technical information as the need arises. In the event of major alterations to the content of this manual
over a long or short period, Canon will publish a revised version of the manual.
The following paragraphs do not apply to any countries where such provisions are
inconsistent with local law.
Trademarks
The product names and company names appearing in this manual are the registered trademarks or
trademarks of the individual companies.
Copyright
This manual is copyrighted and all rights reserved. Under the copyright laws, this manual may not be
copied, reproduced, or translated into other languages, in whole or in part, without the express written
consent of Canon Inc. except in the case of internal business use.
Copyright 1999 by Canon Inc.
CANON INC.
BJ Products Quality Support Dept.
16-1, Shimonoge 3-chome, Takatsu-ku, Kawasaki-shi, Kanagawa 213, Japan
This manual was produced on an Apple MacintoshPower Mac 9600/233 personal computer and Apple
LaserWriterII NTX-J laser beam printer; final pages were printed on Varityper5300 with 4000-J RIP.
A Canon mo-5001S Magneto-Optical Storage Subsystem with mo-502M Magneto-Optical Storage Disk
Cartridge and mo-IF2 interface kit were used for storing large volumes of page layout and graphic data
for this manual.
All graphics were produced with MACROMEDIA FREEHAND7.0J.
All documents and all page layouts were created with QuarkXPress3.3J.

I
PRODUCT SPECIFICATIONS
MAINTENANCEOPERATIONTROUBLE
SHOOTING
REFERENCE
I. ABOUT THIS MANUAL
This manual is divided into five parts containing the information required for servicing the
BJC-6500 printer.
Part 1: PRODUCT SPECIFICATIONS
This part outlines the product and its specifications.
Part 2: MAINTENANCE
This part explains maintenance of the unit. It includes precautions and details for
disassembly and assembly, and adjustments required when assembling.
Part 3: OPERATION
This part explains how to operate the unit properly, and how to use the service mode.
Part 4: TROUBLESHOOTING
This part explains how to resolve problems of the unit, and contains information on
how to locate and replace serviceable units and parts. It is divided into two sections:
"Troubleshooting by Errors" and "Troubleshooting by Symptoms."
Part 5: REFERENCE
This part outlines the unit operation giving technical information on hardware, and
contains block diagrams, pin assignments, and wiring/circuit diagrams.
This manual does not contain complete information required for
disassembling and assembling the BJC-6500 printer. Please also refer to the
separate Parts Catalog.
REF.

II. TABLE OF CONTENTS
Page Part 1: PRODUCT SPECIFICATIONS
1 - 1 1. PRODUCT OUTLINE
1 - 1 1.1 Product Outline
1 - 2 1.2 Features
1 - 3 2. SPECIFICATIONS
1 - 3 2.1 General Specifications
1 - 3 2.1.1 Printer specifications
1 - 4 2.1.2 Product life
1 - 4 2.2 Paper Specifications
1 - 4 2.2.1 Paper sizes
1 - 4 2.2.2 Paper type/settings
1 - 4 2.2.3 Printable area
1 - 5 2.3 BJ Cartridge Specifications
1 - 6 2.4 Scanner Cartridge Specifications
1 6 2.4.1 Scannable area
1 - 7 2.5 Interface Specifiocations
1 7 2.5.1 Parallel interface
1 7 2.5.2 Serial interface
1 - 8 2.6 Printer Driver/Scanner Driver Types
1 - 9 3. PRINTER PACKING
1 -10 4. NAMES OF PARTS AND THEIR FUNCTIONS
1 11 5. PRODUCT CODE LIST
Part 2: MAINTENANCE
2 - 1 1. PERIODICAL REPLACEMENT/MAINTENANCE
2 - 1 1.1 Parts for Periodical Replacement
2 - 1 1.2 List of Periodical Maintenance
2 - 2 2. DISASSEMBLY AND REASSEMBLY
2 - 2 2.1 List of Tools
2 - 3 2.2 Precautions for Disassembly and Reassembly
2 - 3 2.2.1 Precautions for ink stains (ink paths/ink mist)
2 - 4 2.2.2 Precautions for damage due to static electricity
2 - 5 2.2.3 Precautions for transporting the printer
2 - 5 2.2.4 Precautions on spur tip deformation
2 - 6 2.3 Disassembling and Reassembling the Printer
2 - 6 2.3.1 Unlocking the carriage
2 - 6 2.3.2 Reinstalling tap screws
2 - 7 2.3.3 Removing the printer unit
2 - 8 2.3.4 Removing the ASF unit
2 - 8 2.3.5 Removing the adjustable bushings supporting the carriage shaft
2 - 9 2.3.6 Paper feed gear handling
2 - 9 2.3.7 Spur holder assembly installation
2 -10 2.3.8 Grease application points
2 -11 2.4 Adjustment/Setting Procedures
2 -11 2.4.1 Adjustments (item, adjustment points, tools)
2 -12 2.4.2 When to perform print head position adjustment
2 -13 2.4.3 When to reset the EEPROM
2 -13 2.4.4 How and when to adjust the carriage belt tension
2 -14 2.4.5 How to adjust the ASF gear position
2 -16 2.4.6 How to adjust the head gap
2 -18 3. CONFIRMATION OF OPERATION
2 -18 3.1 Confirmation Methods
II

2 -19 4. TRANSPORTING THE PRINTER
2 -19 4.1 Procedures for Packing the Printer for Transportation
Page Part 3: OPERATION
3 - 1 1. FUNCTIONS RELATED TO PRINTER OPERATION
3 - 1 1.1 Status Display
3 - 2 1.1.1 Status display via the indicator
3 - 4 1.1.2 Status display via the BJ status monitor
3 - 5 1.2 Operations from the Computer
3 - 5 1.2.1 Function settings using the printer driver
3 - 6 1.3 Operations from the Printer
3 - 6 1.3.1 Cleaning
3 - 6 1.3.2 Nozzle check pattern printing
3 - 8 2. SERVICE FUNCTIONS
3 - 8 2.1 Service Mode Operations
3 - 9 2.2 Printing the Service/Factory Test Print
3 -10 2.3 Printing the EEPROM Information
3 -11 2.4 Resetting the EEPROM
3 -11 2.5 Setting the Model
3 -11 2.6 Checking the Presence of Ink
3 -11 2.7 Conducting the Print Head Position Adjustment
3 -11 2.8 Powering Off and Locking the Carriage
Part 4: TROUBLESHOOTING
4 - 1 1. TROUBLESHOOTING BY DISPLAYED ERRORS
4 - 1 1.1 Initial Flowchart
4 - 5 1.2 Error Indications (Indicator, Beeper, Error Code)
4 - 6 1.3 Troubleshooting by Errors
4 -19 2. TROUBLESHOOTING BY SYMPTOMS
4 -19 2.1 Troubleshooting by Symptoms
III

Page Part 5: REFERENCE
5 - 1 1. TECHNICAL REFERENCE
5 - 1 1.1 Functions of the Paper Feed Unit
5 - 2 1.2 Construction of the Paper Feed Unit
5 - 3 1.3 Form Alignment Function
5 - 4 1.4 Transmission Gear Unit
5 - 5 1.5 Detection with Sensors
5 - 5 1.6 BJ Cartridge Indenrification
5 - 6 2. CONNECTOR POSITIONS AND PIN ASSIGNMENT
5 - 6 2.1 Control Board
5 -11 2.2 Carriage Board
5 -14 2.3 BJ Cartridge
5 -15 2.4 Scanner Cartridge (Optional)
5 -16 2.5 AC Adapter
5 -16 2.6 DC Power Supply Cable
5 -17 2.7 Carriage Motor
5 -17 2.8 Paper Feed Motor
5 -17 2.9 Paper End Sensor
5 -18 2.10Ink Sensor
5 -18 2.11Print Position Sensor
5 -18 2.12Pump Sensor
5 -19 3. INSTALLATION
5 -19 3.1 Installation
5 -19 3.1.1 Installation location
5 -19 3.2 Installation Procedures
5 -19 3.2.1 Connecting the interface cable
5 -19 3.2.2 Connecting the power supply
5 -20 4. MISCELLANEOUS
5 -20 4.1 Similarities and Differences to the BJC-6100
IV

III. ILLUSTRATION INDEX
Page Part 1: PRODUCT SPECIFICATIONS
1 - 1 Figure 1- 1 Printer Appearance
1 - 5 Figure 1- 2 Printable Area
1 - 6 Figure 1- 3 Scannable Area
1 - 9 Figure 1- 4 Packaging
1 -10 Figure 1- 5 Names of Parts and Their Functions
Part 2: MAINTENANCE
2 - 3 Figure 2- 1 Ink Paths
2 - 4 Figure 2- 2 Ink Mist
2 - 5 Figure 2- 3 Capping Position
2 - 5 Figure 2- 4 Spur Unit
2 - 6 Figure 2- 5 Unlocking the Carriage
2 - 7 Figure 2- 6 Removing the Printer Unit
2 - 8 Figure 2- 7 Removing the ASF Unit
2 - 8 Figure 2- 8 Adjustable Bushings Supporting the Carriage Shaft
2 - 9 Figure 2- 9 Paper Feed Gears
2 - 9 Figure 2- 10 Spur Holder Ass'y Installation
2 -10 Figure 2- 11 Grease Points
2 -12 Figure 2- 12 Print Position Adjustment Pattern
2 -13 Figure 2- 13 Carriage Belt Tension Adjustment
2 -14 Figure 2- 14 ASF Gear Position Adjustment 1
2 -15 Figure 2- 15 ASF Gear Position Adjustment 2
2 -16 Figure 2- 16 Head Gap Adjustment 1
2 -17 Figure 2- 17 Head Gap Adjustment 2
Part 3: OPERATIONS
3 - 1 Figure 3- 1 Operation Panel
3 - 4 Figure 3- 2 BJ Status Monitor (Sample)
3 - 5 Figure 3- 3 Printer Driver Utility (Sample)
3 - 7 Figure 3- 4 Nozzle Check Pattern Print (Sample for Black/Color Cartridge)
3 - 9 Figure 3- 5 Service/Factory Test Print
3 -10 Figure 3- 6 EEPROM Information Print (Sample)
3 -11 Figure 3- 7 Checking for Presence of Ink
V

Part 5: REFERENCE
5 - 1 Figure 5- 1 Paper Feed Path
5 - 2 Figure 5- 2 Paper Pick-up Unit
5 - 3 Figure 5- 3 Form Alignment Function
5 - 3 Figure 5- 4 Form Alignment Function On/Off
5 - 4 Figure 5- 5 Drive Switching Unit
5 - 4 Figure 5- 6 Operation of the Drive Switching Unit
5 - 5 Figure 5- 7 Sensor Positions
5 - 6 Figure 5- 8 Control Board
5 - 6 Figure 5- 9 Block Diagram
5 -11 Figure 5- 10 Carriage Board
5 -14 Figure 5- 11 BJ Cartridge
5 -15 Figure 5- 12 Scanner Cartridge
5 -16 Figure 5- 13 AC Adapter
5 -16 Figure 5- 14 DC power Supply Cable
5 -17 Figure 5- 15 Carriage Motor
5 -17 Figure 5- 16 Paper Feed Motor
5 -17 Figure 5- 17 Paper End Sensor
5 -18 Figure 5- 18 Ink Sensor
5 -18 Figure 5- 19 Print Position Sensor
5 -18 Figure 5- 20 Pump Sensor
5 -19 Figure 5- 21 Printer Dimensions
VI

IV. TABLE INDEX
Page Part 3: OPERATION
3 - 2 TABLE3- 1 STATUS DISPLAY VIA THE INDICATOR
Part 4: TROUBLESHOOTING
4 - 5 TABLE4- 1 ERROR INDICATIONS
VII

Page
1 - 1 1. PRODUCT OUTLINE
1 - 1 1.1 Product Outline
1 - 2 1.2 Features
1 - 3 2. SPECIFICATIONS
1 - 3 2.1 General Specifications
1 - 4 2.2 Paper Specifications
1 - 4 2.3 BJ Cartridge Specifications
1 6 2.4 Scanner Cartridge
1 - 7 2.5 Interface Specifications
1 - 8 2.6 Printer Driver Types
1 - 9 3. PRINTER PACKING
1 -10 4. NAMES OF PARTS AND THEIR FUNCTIONS
1 11 5. PRODUCT CODE LIST
Part 1
PRODUCT
SPECIFICATIONS

1. PRODUCT OUTLINE
1.1 Product Outline
This printer is a BJC-6100 leveraged printer, attaining high performance in a business-
use setting. It supports on A3 size paper, and utilizes the BJC-6100 printer engine to
achieve high-speed/high-quality printing.
1-1
BJC-6500
Part 1: PRODUCT SPECIFICATIONS
PRODUCT SPECIFICATIONS
Operation Panel
Paper Guide
Front Cover
Paper Support
Auto Sheet Feeder
Paper Selector Lever
Paper Output Tray Paper Thickness Lever
Parallel Interface Connector
SB-30
Cartridge Container
BC-30 BC-31 BC-32 Photo
BJ Cartridges
USB Interface Connector
Scanner Cartridge
IS-32
Figure 1-1 Printer Appearance

1.2 Features
This printer differs from the BJC-6100 in the following ways:
1. Supported paper size has increased from A4 to A3
2. Automatic Form Alignment Function (improves skew control) n/a→built-in
For details, refer to Part 5: REFERENCE (Page 5-20).
Other functions remain commonly shared with the BJC-6100, as follows.
• Laser-printer quality using pigment black ink
• Dual-cartridge system
High quality printing at high speed from a combination of the Black and Color
cartridges or the Color and Photo cartridges
Black BJ cartridge: Drop modulation, replaceable ink tank (pigment black), 160
nozzle head
Color BJ cartridge: Drop modulation, individually replaceable ink tanks (yellow,
magenta and cyan), 144 in-line nozzle head (48 nozzles for each
of three colors)
Photo BJ cartridge: Drop modulation, individually replaceable ink tanks (dye black,
photo-magenta and photo-cyan), 144 in-line nozzle head (48
nozzles for each of three colors)
• Individually replaceable ink tanks for high cost performance
Black ink tanks: Pigment black ink tank
Color ink tanks: Yellow, magenta, and cyan ink tanks
Photo ink tanks: Dye black, magenta, and cyan ink tanks
Ink-out detection, and translucent ink tanks for easier ink level checking
• High speed printing (9.0 PPM black printing or 6.0 PPM color printing in HS mode)
1440 x 720 dpi high resolution printing
• Automatic printing position adjustment
Ensures accurate printing position regardless of cartridges being used or carriage
movement direction
• Supports a wide variety of print media
• Blue Angel compliant
• USB and IEEE 1284 compatible 8-bit parallel interfaces.
• Optional scanner cartridge with maximum readout resolution of 720×720 dpi also
available.
Part 1: PRODUCT SPECIFICATIONS
BJC-6500
1-2

2. SPECIFICATIONS
2.1 General Specifications
2.1.1 Printer specifications
Type Desktop serial color bubble-jet printer
Paper feeding method Automatic sheet feeder (no manual feed)
Resolution 1440dpi x 720dpi (maximum resolution)
Throughput HS HQ Fine
BC-30 + BC-31
Black Text (PC Magazine) 8.0ppm 6.5ppm ...
Black (New Black) 9ppm 7.1ppm ...
Color (New Color) 6ppm 4.6ppm ...
BC-32Photo + BC-31
Photo ... ... 0.17ppm
Printing direction HS mode: Bi-directional
HQ mode: (360dpi x 360dpi): Bi-directional
Fine mode (720dpi x 720dpi): Uni-directional
Fine mode (1440dpi x 720dpi): Uni-directional
Printing width 289.6mm
Line feed speed HQ, HS mode 4 "/S
Interface IEEE 1284-compatible 8-bit parallel interface
(Compatible/nibble/ECP), USB
Automatic sheet feeder capacity
Plain paper: 10 mm max. stacking height (about 100 sheets of 64 g/m2paper)
High-resolution paper: 10 mm max. stacking height (about 80 sheets of High-
resolution paper)
Detection functions
Cover open: Yes Paper detection: Yes
BJ cartridge installed: Yes Ink-out : Yes
Print position detection: Yes Waste ink amount: Yes
BJ cartridge identification: Yes Paper width detection: No
Pick-up roller position: Yes
Acoustic noise during operation
Approx. 48 dB / HQ mode (Sound pressure level: compliant with ISO9296)
Environmental conditions
Operating: 5 to 35°C (41 to 95° F), 10 to 90% RH (no condensation)
Storage: 0 to 35°C (32 to 95° F), 5 to 95% RH (no condensation)
Power consumption Operating Standby
Approx. 30 W max. Approx. 3 W max.
External dimensions 574 mm W x 328mm D x 205 mm H
Weight 6.8 kg, including BJ cartridges
Certification
Electromagnetic radiance: VDE0871 CLASS B, CISPR PUBLICATION '22
Electrical safety: Energy Star, IEC950, AS, GS, FIMCO, SEMCO, SISIR,
Electrical Safety Regulations of Korea, CCIB (China),
CE Mark, EI, MEMCO
Environmental regulations: Energy Star, Blue Angel
Serial No. location On the printer frame (visible when the front cover is open)
1-3
BJC-6500
Part 1: PRODUCT SPECIFICATIONS
PRODUCT SPECIFICATIONS

2.1.2 Product life
The print quality can be assured during the product life given below, if the specified
maintenance is conducted.
(1) Monochrome printing 60,000 sheets (1500 ANK character pattern) OR,
(2) Color printing 12,000 sheets (7.5% duty per color pattern) OR,
(3) 5 years (from the start of use), whichever comes first
2.2 Paper Specifications
2.2.1 Paper sizes
(1) Paper size
A5, A4, A3 (V), B5, B4 (V), Letter, Legal, A4+, Letter+, Envelope Com #10/DL, Other
(100 x 100 ~ 297 x 584mm)
(2) Paper weight
Automatic Sheet Feeder: 64 ~ 105 g/m2
2.2.2 Paper type/settings
Paper Type Stacked in the ASF Paper selector Paper thickness
lever position lever position
Plain paper (64 g/m2) Approx. 10mm or less Back Up
(Approx. 100 sheets)
Color BJ paper LC-301 Approx. 10mm or less Back Up
High-resolution HR-101 Approx. 10mm or less Back Up
paper (Approx. 80 sheets)
Glossy photo paper GP-301 1 sheet (portrait) Forward Up
Glossy photo film HG-201 1 sheet Forward Up
OHP film CF-102 30 sheets or less Back Up
Back print film BF-102 10 sheets or less Back Up
BJ cloth FS-101 1 sheet Forward Down
Banner paper BP-101 1 sheet Forward Down
T-shirt transfer TR-201 1 sheet Forward Down
Glossy photo card FM-101 1 sheet Forward Up
Envelope Com. #10 10 sheets or less Forward Down
DL (portrait)
Thick paper 1 sheet Forward Down
If the Paper Selector Lever/Paper Thickness Lever are incorrectly set for the
paper used, paper feeding or printing problems may occur. For details on the
lever positions, refer to Part 1: PRODUCT SPECIFICATIONS (Page 1-10).
2.2.3 Printable area
Refer to Figure 1-2 Printable Area.
Part 1: PRODUCT SPECIFICATIONS
BJC-6500
1-4
CAUTION

2.3 BJ Cartridge Specifications
Black BJ cartridge Color BJ cartridge Photo BJ cartridge
Construction: Separate ink tank Separate ink tank Separate ink tank
Print head: 160 nozzles, in-line 144 nozzles, in-line 144 nozzles in-line
(48 nozzles x 3) (48 nozzles x 3)
Inks: Pigment black C, M, Y Photo-Bk, Photo-C, Photo-M
Cartridge life: Approx. 5000 pages* Approx. 3000 pages** Approx. 3000 pages**
Ink tank: Black C, M, Y Photo-Bk, Photo-C, Photo-M
Ink tank life: Approx. 500 pages* Approx. 280 pages** Approx. 280 pages**
Cartridge weight: Approx. 60 g Approx. 60 g Approx. 60 g
(w/o ink tank)
* Monochrome printing (1500-character, HQ mode)
** Color printing (7.5% duty, HQ mode)
1-5
BJC-6500
Part 1: PRODUCT SPECIFICATIONS
PRODUCT SPECIFICATIONS
3mm
5.0mm
3.4mm 3.4mm
(1) 22.5mm
(2) 27.0mm
(1) 18.5mm
(2) 26.5mm 3mm
5.0mm
6.4mm 6.4mm
29.21mm
29.21mm
A4+ 5.88mm
***+ 5.08mm
5.08mm
3.0mm
5.0mm
6.4mm
27.94mm
(1) 22.5mm
(2) 27.0mm
(1) 18.5mm
(2) 26.5mm
6.4mm
27.94mm
: Recommended printing area (1) Monochrome printing
: Printable area (2) Color or photo printing
A3, A4, A5 and B5 sizes Letter (LTR) and legal (LGL)
sizes
A4+ and letter+ (LTR+) sizes
Envelope
Figure 1-2 Printable Area

2.4 Scanner Cartridge Specifications
Name IS-32
Type Cartridge replacement type color scanner
Resolution (dpi) 90 × 90, 180 × 180, 300 × 360, 360 × 360, 720 × 720
Image sensor Single-line, 256 pixel CCD
Light source RGB (R; Red, G; Green, B; Blue)
Scanning method/direction Sequential RGB light source switching method
Document feeding method Place the document into the scanning holder and feed it
through ASF
Gradation 10 bit input, 8 bit output
Input voltage 5/12 V
Power consumption Approx 30 W (90 dpi, monochrome), SW (stand by)
Interface ECP/Nibble
External dimensions Approx. 41 mm W × 90 mm D × 77 mm H
Weight Approx. 100 g
Others Raise the paper selector lever on the printer upward
when scanning
Scannable paper thickness: 0.25 mm or less
2.4.1 Scannable area
Place the image to scan in the scanning holder with the upper left corner fitted to the
placement point.
Holder Type Paper Size (width x height) Scannable area (width x height)
SH-101 A6 105 x 148 mm 98.2 x 138 mm
(220 x 327 mm) A5 148 x 210 mm 141.2 x 200 mm
A4 210 x 297 mm 203.2 x 287 mm
B5 182 x 257 mm 175.2 x 247 mm
Letter 8.5 x 11 inch 208.2 x 269.4 mm
SH-102 A3 297 x 420 mm 289 x 410 mm
(300 x 458 mm) Ledger 11 x 17 inch 272.6 x 421.8 mm
Legal 8.5 x 14 inch 208.2 x 332.6 mm
B4 257 x 364 mm 250.2 x 354 mm
Part 1: PRODUCT SPECIFICATIONS
BJC-6500
1-6
6mm
Scanning holder
3.4mm
32mm
23mm
Recommended scanning area
Placement point
: Scannable Area
Figure 1-3 Scannable Area