Canon C5500 Series User manual

Troubleshooting Guide
imageRUNNER ADVANCE
C5500 Series
February, 2018
OIP Field Quality Assurance Div.

New Arrival Information
[Regarding Troubleshooting Guide]
Please be advised of the release of Troubleshooting Guide for image RUNNER ADVANCE C5560 Series.
Troubleshooting Guide is a booklet compiled from FAQs issued by Canon Inc.
[Additional case(s)]
here is no additional case at February, 2018.

Contents
Image Faults......................................................................................................... 1
Image displacement when using ADF due to broken grounding sheet...............................................1
Horizontal white line appears at 120mm from the leading edge of the sheet with a Bk halftone
image...............................................................................................................................................2
Horizontal lines with 94mm pitch on a halftone image........................................................................ 3
Image failure occurring repeatedly at the same interval (xx pitch)...................................................... 4
Faulty Feeding......................................................................................................6
E514-0002/1C14 jam code/poor stacking/wrinkles/tear of paper due to inappropriate position
of the aligning plate of the processing tray unit (Inner Finisher-G1/H1/K1)..................................... 6
Inconsistent folding position when using booklet mode with a small number of sheets due to
deflected paper inside the processing tray (Booklet Finisher-V1/V2/Y1/AA1)...............................10
Malfunction......................................................................................................... 16
Toner leakage from the bottom of the process unit due to the spring in the shutter coming off........16
"Insert the toner container" is displayed caused by half-insertion of the front door SW connectors.. 17
Points to note when installing the rail unit (Inner Finisher-H1).......................................................... 21
Measures when paper is not stapled (corner/double) after installation (Inner Finisher-G1/H1/K1)...22
Response to poor reaction/no reaction of the Ultrasonic Motion Sensor.......................................... 24
Response to no reaction/poor reaction of the Ultrasonic Motion Sensor.......................................... 26
Jam (Main Unit).................................................................................................. 29
0205/0A01/0A02/0A03/0A04 JAM CODE, due to positional displacement of cassette
separation roller during driving (Main body and Cassette Feeding Unit-AM1/High capacity
cassette feeding unit-A1/B1)..........................................................................................................29
Measures when the display of jam 011B/0118/010F/021B/0218/020F/0A1B/0A18/0A0F
cannot be canceled (POD Deck Lite-B1/C1/Paper Deck Unit-E1/F1)........................................... 33
Jam (Delivery options).......................................................................................36
0211/0212/110A jam code caused by disengaged timing belt (Buffer Pass Unit).............................36
Error Code.......................................................................................................... 40
E583-8001/E583-8002 due to malfunction of the front/rear tray auxiliary guides(Staple/
Booklet Finisher_Y1)..................................................................................................................... 40
Measure against E674-0100............................................................................................................. 43
Specifications-Related.......................................................................................44
Copy Card Reader-F1 is not recognized...........................................................................................44
Unable to print from PC due to Forced Hold ............................................................................... 45
i

Image Faults
Image displacement when using ADF due to broken grounding
sheet
For CE
[Symptom]
When reading single-sided pages from ADF consecutively, image displacement [a] may occur on output images.
"[b] indicates the feed direction."
[Cause]
The machine malfunction and it result in the above symptom when not properly grounded because the grounding sheet [a] located
in the stream read glass unit [1] of the reader unit is broken or torn.
[Service work]
1) Prepare a new stream read glass (FL3-4769-000) and replace the old one.
2) Output the image having shown the symptom, and check that the symptom does not occur.
If the symptom does not improve, then check other factors.
[Service part] FL3-4769-000 Stream read glass
1

Horizontal white line appears at 120mm from the leading edge of
the sheet with a Bk halftone image
For CE
[Symptom]
When a halftone image is printed out in Bk mode with the setting of Heavy 1 (106-128g/m2), a horizontal white line [a] may appear
at 120mm from the leading edge of the sheet.
The arrow [b] indicates the direction of feeding.
[Cause]
The above mentioned symptom occurs when a sheet of paper rushes into the secondary transfer roller, its impact is propagated
through the ITB to the drum and the speed of the drum fluctuated.
Due to the difference in the primary transfer engagement/disengagement operation, setting up Bk mode Heavy1 (106-128g/m2)
exposes the symptom.
[Service work]
Print out after setting Paper Settings to Heavy2 (129-150g/m2).
2

Horizontal lines with 94mm pitch on a halftone image
For CE
Symptom
Horizontal lines with 94mm pitch [a] may occur when a halftone image is output.
The arrow [b] indicates the direction of feeding.
[Reference] In this symptom, the horizontal lines may occur as bunches of plural lines[c]/diagonal lines [d] / lines with dropped
part [e].
[Cause]
The inside of main body infinitesimally vibrates when the main body is operating.
The friction force of surface of the drum becomes uneven due to the vibration which the drum gets.
Therefore the several thousand paper feeding may make the difference of shaved surface condition of the drum.
Since there are different shaved conditions on the surface of the drum, uneven potential is generated at the each point and then
cause the foregoing symptom.
The shaved condition on the drum surface becomes even gradually with the advancement of life of the drum, and then the
symptom will be improved.
[Service work]
1) Select Settings/Registration > Adjustment/Maintenance > Maintenance > Clean Inside Main unit, and press "Start" button.
[Reference] The cleaning takes about 130 sec.
2) Output the image having shown the symptom, and check that the symptom does not occur.
If the improvement of the symptom is not sufficient, a couple of implementations of Procedure 1) are required.
3) Output the image having shown the symptom, and check that the symptom does not occur.
If the symptom does not improve, check other causes.
3

Image failure occurring repeatedly at the same interval (xx pitch)
For CE
[Symptom]
Repeating image failure [a] whose intervals are same pitch may occur.
The arrow [b] indicates the direction of feeding.
[Cause]
The image failure occurs when rollers have foreign matters or flaws.
[Service work]
Check the rollers or Belts of a) to j) below.
No Interval (xx pitch) Parts Parts No
a 34.9mm Developing Cylinder
FM1-N370 (DEVELOPING ASSEMBLY, Y)
FM1-N371 (DEVELOPING ASSEMBLY, M)
FM1-N372 (DEVELOPING ASSEMBLY, C)
FM1-N373 (DEVELOPING ASSEMBLY, BK)
b 94.2mm Photosensitive Drum Drum Unit
c 44.0mm Charging Roller Drum Unit
d 55.0mm Primary Transfer Roller FC0-0257
e 50.3mm Secondary Transfer Inner Roller FL0-4164
f 77.7mm Secondary Transfer Roller FE4-8322
g 893.1mm ITB FM1-N265
h 101.7mm ITB Drive Roller FC8-4403
i 94.2mm Fixing Film
FM1-N253 (100V : Film Assembly)
FM1-N254 (120V : Film Assembly)
FM1-N255 (230V : Film Assembly)
j 94.2mm Fixing Pressure Roller FM1-N252 (Pressure Roller Kit)
4

a) When the interval is 34.9 mm pitch, check Developing Cylinder [a] in Developing Assembly (FM1-N370/-N371/-N372/-N373).
b) When the interval is 94.2 mm pitch, check Drum [b].
[Note] If the failure occurs in all the colors, checkFixing Film [i] or Fixing Pressure Roller [j].
c) When the interval is 44 mm pitch, check Charging Roller [c] of the Drum Unit.
d) When the interval is 55.0 mm pitch, check Primary Transfer Roller [d] (FC0-0257).
e) When the interval is 50.3 mm pitch, check Secondary Transfer Inner Roller [e] (FL0-4164).
f) When the interval is 77.7 mm pitch, check Secondary Transfer Roller [f] (FE4-8322).
g) When the interval is 893.1 mm pitch, check ITB (Intermediate Transfer Belt) [g] (FM1-N265).
[Note] When the paper whose size is A3 or 11x17 is used, the image failure occurs at a frequency of once in 2 sheets.
h) When the interval is 101.7 mm pitch, check ITB Drive Roller [h] (FC8-4403).
i) When the interval is 94.2 mm pitch, check Fixing Film [i] in Film Assembly (FM1-N253/-N254/-N255).
[Note] If the failure occurs only for any color of Y/M/C/BK, check Photosensitive Drum of the Drum unit.
j) When the interval is 94.2 mm pitch, check Fixing Pressure Roller [j] in Pressure Roller Kit (FM1-N252).
[Note] If the failure occurs only for any color of Y/M/C/BK, check Photosensitive Drum of the Drum unit.
5

Faulty Feeding
E514-0002/1C14 jam code/poor stacking/wrinkles/tear of paper
due to inappropriate position of the aligning plate of the
processing tray unit (Inner Finisher-G1/H1/K1)
For CE
[Symptom]
When taking copy with single sheet output using inner finisher, this may lead to an E514-0002, a 1C14 jam, a poor stacking [A]
or wrinkles/tear [B] at the center of the trailing edge of paper due to unfinished delivery of paper to the tray.
The arrow [a] indicates the direction of feeding.
-E514-0002: Assist motor error
-1C14: Error avoidance jam
[Cause]
An out of phase of the assist claws or a poor adjustment of the aligning plate of the processing tray unit encumbers a proper
delivery of papers. This results in the aforementioned symptom.
[Service work]
1) When the above-mentioned symptom has occurred, check the assist claws [1] of the processing tray unit.
The following picture shows a phase shifting between the assist claws [1] of the front and the rear sides. The arrow indicates the
direction of feeding.
2) If the assist claws of the processing tray unit are out of phase, prepare and replace with a new assist unit following the below
a) Procedure to replace the assist unit, and then adjust the width of the aligning plate following b) Procedure to adjust the width
of the aligning plate.
If the assist claws of the processing tray unit are in phase, adjust the aligning plate following b) Procedure to adjust the width of
the aligning plate.
6

a) Procedure to replace the assist unit
a-1) Remove the processing tray unit referring to the "Removing the processing tray unit" in the service manual.
a-2) Lay the processing tray unit the bottom side up and remove the motor unit [1].
-Timing belt [2] x 1
-Tension spring [3] x 1
-Connector [4] x 1
-Screw [5] x 2
a-3) Remove the connector [1].
-Connector [1] x 2
a-4) Turn the processing tray unit over and remove the assist unit [1] in the direction of arrow.
-Screw [2] x 2
a-5) Replace with a new assist unit.
a-6) Reassemble the parts in reverse order from the step 1-4).
b) Procedure to adjust the width of the aligning plate
b-1) Select the paper to be set in the processing tray unit from Service Mode.
In case of A4 size : Service mode > SORTER > ADJUST > INF-ALG1
In case of LTR size : Service mode > SORTER > ADJUST > INF-ALG2
[Note] The paper size used for the width adjustment of the alignment plate is A4 size or LTR size.
7

b-2) Enter -50 in the section for entering the adjusted value [a] of the target paper and press OK [b] (the image below is the case
of A4)
[Note] This operation stops the alignment plate at the alignment position +5.0mm.
b-3) Set one sheet of paper [1] in the processing tray unit, fit it to the edge [b] of the rear alignment plate [2], and then measure
the gap [a] between the edge of the front alignment plate [3] and the paper with a scale.
[Note] Since the alignment plate is installed a bit tilting toward the delivery direction, set the paper to be fitted to the edge (on the
delivery side).
b-4) Enter the gap value measured in the above step b-3) in the calculation formula below, enter the calculated adjusted value
[a] and press OK [b].
Adjusted value = gap (mm) x 10 - 50
[Note] Correspondence table of measured gap value and adjusted value.
Gap mm ( measured value ) Adjusted value
2.0 - 30
2.5 - 25
3.0 - 20
3.5 - 15
4.0 - 10
4.5 - 5
5.0 0
8

b-5) Take copy with a single sheet of original into 10 sets of output to verify if the symptom does not occur any more.
[Service parts]
iR-ADV C3300 Series
- FM1-N374-010 ASSIST UNIT
iR-ADV C5500 Series
- FM1-P015-010 ASSIST UNIT
iR C3000 Series/iR-ADV C3500 Series
- FM1-N374-010 ASSIST UNIT
9

Inconsistent folding position when using booklet mode with a
small number of sheets due to deflected paper inside the
processing tray (Booklet Finisher-V1/V2/Y1/AA1)
For CE
[Symptom]
When using the booklet mode with a small number of sheets in the machine earlier than the following countermeasure cut-in
serial numbers in factory, the folding position ([a] and [b]) of the output products [1] may be displaced and inconsistent as shown
in the Figure below. The arrow indicates the feeding direction.
[Cause]
When the paper fed from the feeding unit is stacked on the saddle processing tray, the paper is deflected inside the processing
tray, resulting in the above-mentioned symptom.
[Remedy]
If the above-mentioned-symptom occurs, prepare the new-type roller guide [1] (FL1-5052-000), the new E ring (XD2-1100-325)
and the saddle stopper assembly [2] (FM1-R635-000) which was newly set up as a service part to replace by following the
procedure below. This procedure starts with the step after the booklet finisher is separated from the copier.
1) Step to replace the roller guide
1-1) Referring to "Pulling Out the Saddle Unit (Service Position)" of Service Manual, pull out the saddle unit.
1-2) Remove 1 screw [1] on the rear side of the saddle unit.
10

1-3) Remove the 2 screws [1] on the front side of the saddle unit, and remove the 2 support plates [2].
1-4) Remove the roller guide unit [1] in the arrow direction.
1-5) Remove the 1 E ring [1], and remove the 1 shaft [2].
[Attention] The E ring should be replaced with a new one instead of reusing it.
1-6) Remove the compression spring [2] attached to the roller guide [1].
11

1-7) Replace the roller guide with the new-type roller guide (FL1-5052-000).
1-8) Checking the rear saddle alignment plate
1-8-1) Move the rear saddle alignment plate [1] by hands to the 2 markings (top & bottom) [2] seen on the saddle bracket. Then,
check if it is properly moved to the markings. (Marking at the top and bottom. The bottom marking is located in the center.)
[A] shows the rear saddle alignment plate in the correct position located at the markings at the top and bottom. (The bottom
marking is located in the center.)
[B] shows the skewed rear saddle alignment plate.
1-8-2) If the rear saddle alignment plate is skewed, proceed to next step. If it is in the correct position, proceed to 1-9).
1-8-3) Remove the 2 stepped screws [2] on the delivery guide unit [1].
12

1-8-4) Loosen the fixing screw [1] of the rear saddle alignment plate and fix it according the markings on the bracket.
[Note] When fixing the rear saddle alignment plate, hold the rear saddle alignment plate to avoid having it attached in a skewed
position.
[Note] When attaching the part, match the bottom marking to the marking in the center [1].
1-8-5) Attach the delivery guide unit [1] with the 2 stepped screws [2].
1-9) Attach the parts by reversing the procedure from the step 1-6)
2) Step to replace the saddle stopper assembly
2-1) Referring to "Removing the Saddle Unit" of Service Manual, remove the saddle unit.
2-2) Remove the 2 screws [1], and remove the saddle lower guide [2].
13

2-3) Remove the 4 screws [1], and remove the saddle unit auxiliary caster [2].
2-4) Remove the 6 screws [1], and remove the cover [2] on the lower side of the saddle unit.
2-5) Remove the 4 connectors [1], 3 wire saddles [2], 3 wire clamps [3] and 1 edge saddle [4].
2-6) Remove the 5 screws [1], remove the saddle stopper assembly [2] in the arrow direction, and replace the saddle stopper
assembly with the saddle stopper assembly (FM1-R635-000) which was newly set up as a service part.
[Attention] When pulling out the assembly, don't catch the harness.
14

2-7) Referring to "Adjusting the Saddle Paper End Stopper Installation Angle" of Service Manual, adjust the saddle paper end
stopper installation angle.
2-8) Referring to Service Manual, perform "Adjusting the folding position of the saddle stitcher unit" and "Adjusting the stitching
position of the saddle stitcher unit".
2-9) Attach the parts by reversing the procedure from the step 2-5).
[Service parts]
No. Part Number Description Q'ty Fig.No.
1 Old FE3-7245-000 GUIDE,ROLLER 1 -> 0 L50
New FL1-5052-000 GUIDE,ROLLER 0 -> 1
2 Old
New FM1-R635-000 Saddle Stopper Assembly 0 -> 1
3 Old XD2-1100-325 RING, E 1 -> 1
New
[Countermeasure cut-in serial numbers in factory]
Model Serial number
Booklet Finisher-V1 No implemented due to production discontinuance
Booklet Finisher-V2 WXB04698
Booklet Finisher-Y1 WEY14510
Booklet Finisher-AA1 EX WWD01265
15

Malfunction
Toner leakage from the bottom of the process unit due to the
spring in the shutter coming off
For CE
[Symptom]
Waste toner may leak when pulling out the process unit [A] from the main body.
[Cause]
When removing the process unit from the main body, the shutter spring [A] located at the back of the process unit may come off
if touched. The process unit is installed to the main body with no spring and is pulled out, the shutter does not close and it results
in the above symptom.
[Reference] The shutter of the process unit is designed to open when the unit is installed to the main body, and to close when
the unit is removed from the main body.
[Service work]
1) Check the shutter unit and if the shutter spring has come off, prepare and attach a new spring [FU2-1194-000].
2) Check the operation of the shutter, and install the process unit to the main body.
3) When removing and installing the process unit in the future, be sure not to touch the spring in the shutter as it tends to come
off easily.
[Service part] FU2-1194-000 SPRING TENSION
16

"Insert the toner container" is displayed caused by half-insertion
of the front door SW connectors
For CE
[Symptom]
When starting the main body, "Insert the toner container" may be displayed.
[Cause]
The connector [1] on the inner side of the toner bottle inner door interferes with the mold of the bottle front inner guide [2], and
the connector cannot be fully inserted and the above-mentioned symptom may occur.
[Service work]
1) Removing the ITB Unit
2) Removing the Process Unit
3) Pull up the Control Panel [1] and remove the Right Front Cover [2].
-1 Screw [3] (to remove)
-1 Screw [4] (to loosen)
-1 Claw [5]
4) Open the toner replacement cover [1], remove the 1 screw [3] and remove the 1 small plate [2].
17