Canon CX-G2400 Assembly instructions

BasicOperationGuide
COLOR CARD PRINTER
CX-G2400
Please read this guide before operating this product.
When nished reading, store it in a safe place for future reference.

About Instruction Manuals
Thank you for purchasing the Canon CX-G2400 Color Card Printer.
The following manuals come with this product.
⨋Getting Started Guide
• This manual describes the procedures for installing and making preparations for using this product.
• Read this manual first.
⨋Basic Operation Guide (This Manual)
• This manual describes how to safely operate this product, including descriptions of basic functions
and operations.
Be sure to read this manual prior to using this product.
• This manual contains troubleshooting procedures as well as steps on how to print and change
paper.
⨋User’s Guide
• This manual is available in PDF format and provides a detailed description of how to operate this
product. *1
- Basic Operations
- Printing
- Maintenance
- Troubleshooting
- Appendix (About Moving the Printer, About Setting the Network Utility, etc.)
- Specifications
• The User’s Guide is stored on the supplied “Printer Software CD-ROM.”
*1 Acrobat Reader is required to read the User’s Guide.
If Acrobat Reader is not installed in your computer, download it from the website of Adobe Systems
Incorporated and install it in your computer.

i
Table of Contents
Before You Begin........................................... 1
Conventions.............................................................. 1
Sample Screens....................................................... 1
Trademarks................................................................. 1
Abbreviations........................................................... 2
Important Notices................................................. 2
Legal Notice .............................................................. 2
Important Safety Instructions ... 3
Names and Functions of Components ...10
External View ..........................................................10
Internal View ...........................................................11
Transport Unit........................................................12
Operation Panel....................................................13
Turning the Printer On/Off ...................15
Turning the Printer On......................................15
Turning the Printer Off......................................16
Loading Paper...............................................17
How to Print...................................................28
Making Prints..........................................................28
Cancel Printing ......................................................34
How to Check the Printer Status.......35
Troubleshooting..........................................36
Status Lamp Lights up Orange ...................36
Status Lamp Is Flashing Orange.................37
Power Does not Turn on..................................38
Printing Does not Start/Complete............38
Paper Does not Feed Properly.....................41
Improving the Print Quality...........................42
Paper Is Jammed..................................................46
Specifications................................................52

1
Before You Begin
Conventions
WARNING
Instructions that, if ignored, could result in death or serious personal injury caused by incorrect operation of the
equipment. These must be observed for safe operation.
CAUTION
Instructions that, if ignored, could result in personal injury or material damage caused by incorrect operation of
the equipment. These must be observed for safe operation.
IMPORTANT
Instructions including important information. To avoid damage and injury or improper use of the product, be sure
to read these indications.
NOTE
Instructions including notes for operation and additional explanations.
Indicates an operation that must not be performed. Read these items carefully, and make sure not to perform the
described operations.
Sample Screens
The sample CX-G2400 printer driver screens displayed in this manual were created with Windows 10.
Trademarks
• Canon and the Canon logo are trademarks of Canon Inc.
• Microsoft and Windows are trademarks or registered trademarks of Microsoft Corporation in the United States
and/or other countries.
• Adobe and Acrobat are trademarks of Adobe Systems Incorporated.
• Other brand and product names may be trademarks or registered trademarks of their respective companies.

2
Before You Begin
Abbreviations
Throughout this document the following abbreviations are used in text.
• Microsoft Windows 10 is abbreviated as “Windows 10”
• Microsoft Windows 8.1 is abbreviated as “Windows 8.1”
• Microsoft Windows 7 is abbreviated as “Windows 7”
• Microsoft Windows is abbreviated as “Windows”
Important Notices
• Copying this manual or any part of this manual without permission is strictly forbidden.
• The specifications for this printer and software provided with the printer are subject to change without prior
notice.
• We have done our best to make this manual as complete and accurate as possible, and we ask you to contact
your place of purchase. If you find any omissions or mistakes in this manual.
• We can accept no responsibility for loss or damages resulting from the use of this printer or its software; please
accept this before you use the printer.
Legal Notice
■Legal Limitations on the Usage of Your Product and the Use of Images
• It is illegal to reproduce currency, bills, negotiable securities and other documents prohibited by law.
Reproduction of such items may be subject to criminal prosecution.
• It is illegal to reproduce legal certificates, licenses, and certain public and private documents prohibited from
reproduction by law. Reproduction of such items may be subject to criminal prosecution.
• Please note that intellectual property protected by copyright may not be reproduced without the express
permission of the copyright holder except for personal or household use under limited circumstances.
■Product Name
CX-G2400

3
Important Safety Instructions
Prior to using this printer, please read this section ("Important Safety Instructions") thoroughly.
Warnings and important matters are described here to ensure safe use of the product. Do not attempt to operate
this printer in any way other than those mentioned in the manual.
■Installation
• Make sure that there is sufficient space around the printer.
180 mm
(7.0 inch)
860 mm
(33.8 inch)
310 mm
(12.2 inch)
400 mm
(15.7 inch)
WARNING
• Do not place the following objects on the printer:
-Necklaces and other metal objects
-Cups, vases, flowerpots, and other containers filled with water or liquids
If such an object is brought into contact with the electrical parts inside the printer, this could cause
a fire or electrical shock. If an object enters the inside of the printer, turn the printer off immediately,
disconnect the power plug from the power outlet and contact your place of purchase.
• The electrical contacts inside the printer become extremely hot during normal operation. To avoid
causing a fire, do not store flammable substances like alcohol, thinner, etc. near the printer.

4
Important Safety Instructions
CAUTION
• Do not install the printer in the following locations:
-A damp or dusty location
-A location exposed to oily smoke or steam; e.g., near a countertop or humidifier.
-A location exposed to rain or snow.
-A location exposed to salty wind.
-A location subject to high temperatures
-A location near open flames
• Do not place the printer in an unstable location; e.g., on a wobbling or inclined table, or a location
subject to frequent vibrations. The printer could fall down or fall over, resulting in personal injury.
• Never place the printer where it will be exposed to rapid changes in temperature, such as indirect
sunlight, near an air conditioner, or in a car on a hot day. This could cause a fire or damage to the printer.
IMPORTANT
• Use the printer in the following operating environment:
Operating environment: 15 to 30 degrees Celsius (59 to 86 degrees Fahrenheit)
RH 10% to 80% (with no condensation)
• If the printer is carried into a warm room on a cold day, this could cause condensation inside the printer. If this
happens, allow the printer to sit for at least 1 hour at room temperature to adapt to the ambient temperature
and humidity.
• To ensure normal operation of the printer and avoid possible damage, do not install the printer near large office
equipment or any other type of electrical device that emits a strong magnetic field.
■Power Supply
WARNING
• Do not use any power cord and AC adapter other than those supplied with the printer. Do not use the
supplied AC adapter for any other product. This could cause a fire or electric shock.
• Do not bring the power cord and AC adapter close to heating appliance. This could melt the cable
sheath and cause a fire or electric shock.
• To avoid a fire or electrical shock, do not use an extension cord.
• To avoid a fire or serious electrical shock, connect the printer power cord to an independent power

5
Important Safety Instructions
outlet that is not shared by other equipment or appliances.
• To avoid causing a fire or serious electrical shock, make sure that the power plug is securely and
completely inserted into the power outlet.
• Do not damage, break, or modify the power cord and AC adapter. Do not place a heavy object on, heat,
or pull the AC cord and the AC adapter. This could cause power leakage from the damaged portion,
resulting in a fire or electric shock.
• Do not stress the base of power cord such as wrapping it around the AC adapter. This could cause power
leakage from the damaged portion, resulting in a fire or electric shock.
• To avoid personal injury from an electrical shock, do not handle the power cord or plug when your hands
are wet.
• To avoid a fire or serious electrical shock, do not knot the power cord or wrap it around itself.
• Disconnect the printer power cord during severe electrical storms. Lightning could cause a fire or severe
electrical shock or damage to the printer.
CAUTION
• To avoid damaging the power plug, which could cause a short circuit and cause a fire or electrical
shock, do not pull on the power cord to unplug the cord from the power supply. Always grip the plug to
remove it from the power supply.
• When disconnecting the AC adapter from the printer, be sure to remove the power plug from the power
outlet first. If the connection terminal of the AC adapter is brought into contact with any metallic part
when the power plug is still connected to the power outlet, a fire or electric shock could result.
• Always keep the area around the power plug free of obstacles so you can unplug it easily. This allows you
to unplug the power cord quickly in an emergency.
• Do not use any power outlet other than the one rated for the printer. This printer is designed to be used
in the region where you purchased it. Also, make sure that the power outlet can supply sufficient power
for the printer. This could cause a fire or serious electrical shock, or damage the printer.
■Handling
WARNING
• There are high voltage points inside the printer. To avoid a fire or electrical shock, do not attempt to
disassemble or repair the printer.

6
Important Safety Instructions
• Do not insert any metal objects into the printer. Also, do not let a metallic piece (clip, staple, etc.), or
water and a flammable solvent (alcohol, benzene, thinner, etc.) into the printer. If it is brought into
contact with the electric parts inside the printer, a fire or electric shock could result. If an object enters
inside of the printer, turn the printer off immediately, disconnect the power plug from the power outlet
and contact your place of purchase.
• When abnormal sound, smoke, excessive heat, or strange odor is detected, turn the printer off
immediately, disconnect the power plug from the power outlet and contact your place of purchase.
Using the printer continuously could cause a fire or electric shock. Do not attempt to repair the printer
by yourself. This could cause a fire or serious electrical shock.
• Do not use a flammable spray near the printer. If the sprayed gas is brought into contact with the electric
parts inside the printer, a fire or electric shock could result.
CAUTION
• If the printer is dropped and damaged, turn the printer off immediately, disconnect the power plug from
the power outlet, and contact your place of purchase. If you continue to use the printer, this could cause
a fire or serious electrical shock.
• If the printer will not be used for a long period of time, for your safety disconnect the power cord from
the power outlet.
• Do not place a heavy object on the printer. It could fall down or fall over, resulting in personal injury.
• Keep the power cord, cables, gears, belts, rollers, and electric parts inside the printer out of the reach of
children. Otherwise, a personal injury or printer failure could result.
• When pulling the transport unit out of the printer, hold it firmly
with both hands so it does not fall.
• Do not put your hands inside the printer. Failure or physical injury
could result. Ink adhered inside of the printer could stain clothes
or hands.

7
Important Safety Instructions
• When the feeder lift tray is moving, do not touch it. Also, do not
insert your hand or place objects below the tray. Doing so can
cause injury or malfunction.
IMPORTANT
• Do not open the ink tank cover or transport unit lever, turn the printer off, or remove the power plug from the
power outlet while the printer is operating. This could cause a printer failure.
• If the printer is turned off while it is operating (for example, the power plug or AC adapter is disconnected or a
blackout occurs), do not pull out the transport unit immediately. Turn the printer on again before performing
any operation. Pulling out the transport unit forcibly without turning the printer on again could cause a printer
failure.
• Do not place the printer close to TV, radio receiver or loudspeakers, etc. The magnetic field may cause the printer
to malfunction, or the printer may interfere with TV/radio reception.
■Safety-Related Symbols
Power switch: "ON" position
Power switch: "OFF" position
Power switch: "STANDBY" position
Push-push switch "ON" "OFF"
Protective earthing terminal
Dangerous voltage inside. Do not open covers other than instructed.
CAUTION: Hot surface. Do not touch.
Class II equipment
Moving parts: Keep body parts away from moving parts
NOTE: Some of symbols shown above may not be affixed depending on the product.

8
Important Safety Instructions
■Moving
CAUTION
• Before moving the printer, turn it off, remove the power plug from the power outlet, and disconnect
the interface cable. Otherwise, the power cord and other cables could be damaged, resulting in a fire or
electric shock.
• Before carrying the printer, detach the stacker.
• When carrying the printer, be sure to securely hold
the printer with both hands to avoid dropping the
printer. In addition, do not hold the printer by the
feeder lift tray or stacker, doing so may break the tray
or stacker, and cause the printer to drop. This may
lead to injury.
• Always hold the printer level and carry it slowly. If ink is spilled inside the printer while moving it, this
could cause a fire or serious electrical shock or damage the printer.
• Before moving or shipping the printer, be sure to execute [Moving The Printer] or [Shipping The Printer]
from the printer driver.
Moving or Shipping the printer without taking necessary measures could cause ink leak inside the
printer, resulting in a fire, electric shock, or printer failure.
■Maintenance and Inspections
WARNING
• To avoid a fire hazard, occasionally disconnect the power cord from the printer and the power supply
and use a soft dry cloth to clean the cord connectors and the connection points. Leaving the cord
plugged in and not cleaned for a long period, especially in an area subject to dust, oil, and high humidity,
could cause the insulation material to deteriorate.
• When cleaning the printer, do not use a flammable solvent (alcohol, thinner, etc.). If a flammable solvent
is brought into contact with the parts inside the printer, a fire or electric shock could result.
• Check the power cord, power plug and AC adapter regularly. If the following conditions occur, contact
your place of purchase, as the condition may cause a fire:
-There are burn marks on the power plug.
-The blade on the power plug is deformed or broken.

9
Important Safety Instructions
-The power goes OFF and ON when the power cord is bent.
-There are cuts, cracks, or indentations on the power cord.
-The power cord or AC adapter becomes hot.
• Check the power cord, power plug and AC adapter regularly to make sure that they are not handled in
the following manner, as this may result in a fire or electrical shock:
-The connection part of the power plug is loose.
-The power cord or AC adapter is under a heavy object.
-The power cord is subjected to stress, for example, it is pulled excessively or secured with staples.
-The power plug is loose.
-The power cord is tied in a bundle.
-The power cord protrudes into a walkway.
-The power cord or AC adapter is placed in front of heating appliance.
CAUTION
• Before cleaning the printer, be sure to turn it off and remove the power plug from the power outlet.
Otherwise, a fire or electric shock could result.
■Ink Tank and the Maintenance Cartridge
CAUTION
• Always store these items out of the reach of small children. This prevents accidents. If a child accidentally
swallows ink, seek medical attention immediately.
• If ink gets into your eyes, wash it out with flowing water immediately. If irritation persists, consult a
physician.
• If ink comes into contact with your skin, rinse it off with flowing water immediately. If irritation persists,
consult a physician.
• Do not attempt to disassemble or modify the ink tanks. They contain ink, which may leak out and smear
your clothes or things around you.
■Other Warnings
WARNING
For cardiac pacemaker users:
This product emits low level magnetic flux. If you use a cardiac pacemaker and feel abnormalities, please
move away from the product and consult your doctor.

10
Names and Functions of Components
External View
56
7
8
2
1
3
4
9
10
11
12
1Operation Panel (P.13)
Keys for selecting printer operations and lamps
indicating printer statuses are provided on this panel.
2Stacker
Receives printed media output from the printer.
3Transport Unit (P.12)
Pull this unit out when clearing paper jams or adjusting
the paper guides.
4Ink Tank Cover
Open this cover when replacing ink tanks.
5Paper Switch Lever
Switch the lever position according to the thickness of
the paper to be set.
6USB Connector
Connect a USB cable to this connector.
7LAN Connector
Connect a LAN cable to this connector.
8Auxiliary Tray
Open the tray to set paper. During use, keep the tray
closed. When long sheets of paper (paper length of
157 mm (6.18 inch) or longer) is set, keep the tray open
during use.
9Feeder Lift Tray
Load the paper.
10
Side Guide
Adjust the position of this guide according to the
paper width.

11
Names and Functions of Components
11
Rating Plate
A serial number for identifying the printer is shown on
this plate.
(The serial number is required when you contact
customer support or require any sort of printer repairs.)
12
Power Socket
Connect the supplied AC adapter to this socket.
IMPORTANT
• While the printer is operating, do not open the ink tank cover or the transport unit lever. It could cause a printer failure.
Internal View
1
1Maintenance Cartridge
Ink used to clean the printhead is collected in this
cartridge.

12
Names and Functions of Components
Transport Unit
MM
58
51
54/55
G
MM
1
3
2
4
1Transport Unit Lever
Open this lever to pull the transport unit out.
2Ejection Slot
Printed paper is ejected through this slot.
3Transport Belt
Transports paper here.
Clean the transport area when stained with paper dust
and ink. For how to clean, refer to “Cleaning the Printer”
(User’s Guide).
4Paper Guide
This guide holds the paper down to keep it from
floating. Normally, set the lever to the MM position for
use.
If the guide is stained with paper dust or ink, clean it.
For how to clean, refer to “Cleaning the Printer” (User’s
Guide).

13
Names and Functions of Components
Operation Panel
Pause
Tray
1 32 4 5 6
1Power Key/Lamp
Press this key to turn on/off the printer. This lamp lights
up or blinks depending on the power supply status.
On: The printer is powered on.
Blink: The printer is in sleep mode (power-saving mode).
Off: The printer is powered off.
2Status Lamp
This lamp lights up or blinks green or orange.
Lit (green): Printing from the computer is possible
(online mode).
Blink (green): The printer is processing or operating
(printing, cleaning, etc.)
Lit (orange): An operator call error has occurred.
Blink (orange): A service call error has occurred.
Off: Instructions and print data cannot be received
from the computer (offline mode).
3Ink Lamps (Bk/C/M/Y)
Each lamp lights up or blinks when there is no ink
available for printing or the ink tank is low.
Lit: There is no ink available for printing or the ink tank
is faulty.
Blink: The ink tank is low.
Off: The ink tank is full.
4Maintenance Cartridge Lamp
This lamp lights up or blinks when there is limited
space to collect ink in the maintenance cartridge.
Lit: The maintenance cartridge is full or faulty.
Blink: The maintenance cartridge has limited space.
Off: The maintenance cartridge has free space.

14
Names and Functions of Components
5Pause Key
Press this key to switch between online and offline
modes.
When printing is in progress, pressing this key stops
printing temporarily. Pressing this key again resumes
printing.
6Tray Key
Use this key to move the feeder lift tray upward/
downward.
NOTE
• When the printer is in the sleep mode, the Status lamp, Ink Lamps, and Maintenance Cartridge Lamp will remain
off regardless of the status of the printer, ink tanks, and maintenance cartridge.

15
Turning the Printer On/Off
Turn on/off the printer following the procedures described below.
How to Turn the Printer On
1 Press the Power key.
⿟The status lamp will blink (green), and then light
up.
NOTE
• About the Sleep Timer
The printer will automatically enter sleep mode when a predetermined amount of time elapses without
printing. By default, the time is set to 4 minutes.
For details of sleep timer setting, refer to “Changing the Power Settings” (User’s Guide).

16
Turning the Printer On/Off
How to Turn the Printer Off
1 Make sure all print jobs are complete.
When the Status lamp is blinking (green), the printer is operating. Make sure the Status lamp lights up
(green) before turning the printer off.
2 Press and hold the Power key until the Status lamp turns off.
When the Status lamp is off (offline mode or sleep mode ), press and hold the Power key for at least 1
second.
⿟When the Power lamp stops blinking, the
printer is turned off.
IMPORTANT
• After powering the printer down, make sure the power lamp is off prior to unplugging the power cord.
• If the printer will not be used for a long period of time, disconnect the power cord, AC adapter, and interface
cable.
NOTE
• About the O Timer
After switching to sleep mode, if the printer is not in use for 240 minutes (4 hours), the printer will automatically
turn off. For details on the off timer setting, refer to “Changing the Power Settings” (User’s Guide).

17
Loading Paper
IMPORTANT
• Use the dedicated paper. Using other paper could cause blurred or faint printing or have a negative impact on
the printer, resulting in a printer failure.
NOTE
• The following types of paper can be used with this printer:
-Matte Coated Paper
-Glossy paper
-Plastic card
Please contact your place of purchase for paper specifications and availability.
1 Make sure the Power lamp is lit.
If the Power lamp is off, press the Power key to turn the printer on. (P.15)
2 Set the paper switch lever.
Extra Thick Paper
Plastic Card
Paper
⿟Set the lever to the appropriate position
according to the paper to be printed on.
Plastic card or extra thick paper:
Set it to [Plastic Card/Extra Thick Paper]
Paper other than above:
Set it to [Paper]
IMPORTANT
• Paper will not be fed properly if the paper switch lever is not in the appropriate position.