Canon imagePROGRAF iPF8400S User manual

Service Guide

imagePROGRAF iPF8400S Service Guide
imagePROGRAF iPF8400S Service Guide September 2013
Page i
IMPORTANT
THIS SERVICE GUIDE INCLUDES INFORMATION RELATING TO THE imagePROGRAF
iPF8400S SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY
SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND
OTHER PRINTED MATTER.
USE OF THIS ADDENDUM SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE
OF CONFIDENTIAL INFORMATION.
ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE.
PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT
ENGINEERING REVISIONS. Revision History
Revision Date Section(s) Details
0 September 2013 All Release of the imagePROGRAF iPF8400S Service Guide

imagePROGRAF iPF8400S Service Guide
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Published by
Canon U.S.A. Inc.
One Canon Park
Melville, NY 11747
1-800-OK-CANON
email: [e-mail]
Canon U.S.A. Homepage: http://www.usa.canon.com
Canon U.S.A. Internet e-Support Center web site:http://www.support.cusa.canon.com
Canon U.S.A. ISG Central web site:http://isgcentral.cusa.canon.com
Canon Network Access (CNA) web site:http://www.cna.cusa.canon.com
Distributed in the United States by Canon U.S.A. Inc.
This Service Guide is the property of Canon U.S.A. Inc.
© Canon U.S.A., Inc. 2013. All rights reserved.
The information contained in this Service Guide constitutes confidential information of Canon U.S.A., Inc.
Pursuant to the authorized Service Agreement with Canon U.S.A., Inc. (Canon USA), this Service Guide is solely for
reference purposes and may be used only by an authorized Service Provider of Canon USA. No part of this Service
Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without
the prior written consent of Canon USA, except as expressly permitted herein.
Pursuant to the authorized Service Agreement with Canon USA, Service Provider agrees to indemnify Canon USA
and to hold it harmless from and against any and all claims arising out of Service Provider’s possession, use, or
misuse of this Service Guide.
Canon USA from time to time updates this online Service Guide and may modify the information and/or specifications
contained in it at any time without notice. Additionally, all prices and availability dates listed herein are subject to
change without notice. The latest version is available online at the ISG Central and e-Support web sites noted above.
Please make certain that you are using the latest version.
Canon and Always Ask for Canon Genuine Toner, Parts & Supplies are registered trademarks of Canon, Inc.
imagePROGRAF and CanoScan are trademarks of Canon Inc.
All other company names and product names may be trademarks or registered trademarks of their respective
owners, and are hereby acknowledged.

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Table of Contents
I. Product Overview------------------------------------------------------------------------------------------------------ 1
II. Design Features-------------------------------------------------------------------------------------------------------- 2
A. Color Calibration Management Console--------------------------------------------------------------------------- 2
B. Calibration Link----------------------------------------------------------------------------------------------------------- 2
C. Multisensor---------------------------------------------------------------------------------------------------------------- 3
D. LUCIA EX Ink------------------------------------------------------------------------------------------------------------- 4
E. 250GB Hard Disk Drive ------------------------------------------------------------------------------------------------ 4
F. Gigabit Ethernet---------------------------------------------------------------------------------------------------------- 4
G. Printhead (PF-05)-------------------------------------------------------------------------------------------------------- 4
H. PosterArtist Lite Features---------------------------------------------------------------------------------------------- 4
III. Configuration and Box Contents --------------------------------------------------------------------------------- 6
A. Configuration ------------------------------------------------------------------------------------------------------------- 6
B. Box Contents ------------------------------------------------------------------------------------------------------------- 7
IV. Dealer Sales/Service Authorization ------------------------------------------------------------------------------ 8
V. Educational Training-------------------------------------------------------------------------------------------------- 8
VI. Servicing Notes--------------------------------------------------------------------------------------------------------- 9
A. Enhanced Service Mode Features ---------------------------------------------------------------------------------- 9
B. Print.Inf Log File --------------------------------------------------------------------------------------------------------- 9
C. imagePROGRAF iPF8400S Power and Plug Requirements ------------------------------------------------10
D. Installation Space Requirements -----------------------------------------------------------------------------------10
E. Estimated Installation Times-----------------------------------------------------------------------------------------11
F. Installation / Service Support Tools --------------------------------------------------------------------------------12
G. Consumables (Main Unit)---------------------------------------------------------------------------------------------13
H. Field Replacement Parts----------------------------------------------------------------------------------------------14
I. Recommended Spare Parts -----------------------------------------------------------------------------------------14
J. Periodically Replaced Parts------------------------------------------------------------------------------------------15
K. Maintenance Kit---------------------------------------------------------------------------------------------------------15
L. End-User Periodic Maintenance ------------------------------------------------------------------------------------15
VII. Authorized Servicer Offerings------------------------------------------------------------------------------------16
A. ASCR (Authorized Servicer Customer Registration) System------------------------------------------------16
B. e-Tag Warranty Claim Console -------------------------------------------------------------------------------------20
C. Online Limited Warranty Credit Inquiry----------------------------------------------------------------------------21
VIII. Suggested End-User Customer Service Offerings---------------------------------------------------------24
A. End-User Limited Warranty Conditions ---------------------------------------------------------------------------24
B. On-Site Service ---------------------------------------------------------------------------------------------------------24
C. Post Warranty Support------------------------------------------------------------------------------------------------24
D. CarePAK Extended Service Plan-----------------------------------------------------------------------------------24
E. Dealer or Authorized Service Provider Maintenance Agreement-------------------------------------------25
F. Time and Material Service--------------------------------------------------------------------------------------------25
G. imagePROGRAF Web Support (End-User)----------------------------------------------------------------------25
IX. Product Technical Support Offerings--------------------------------------------------------------------------26
A. Authorized Service Providers----------------------------------------------------------------------------------------26
B. Authorization Policy----------------------------------------------------------------------------------------------------26
C. Canon USA e-Support Center Web site --------------------------------------------------------------------------26
D. Canon USA ISG Central Web site----------------------------------------------------------------------------------27
X. Canon USA Technical Support Center Call Escalation---------------------------------------------------29
XI. Appendix-----------------------------------------------------------------------------------------------------------------30
A. Specifications------------------------------------------------------------------------------------------------------------30
B. Canon imagePROGRAF Large Format Printer Limited Warranty ------------------------------------------32
C. Canon imagePROGRAF Printhead Limited Warranty---------------------------------------------------------33
D. List of Tables ------------------------------------------------------------------------------------------------------------34
E. List of Figures -----------------------------------------------------------------------------------------------------------34

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I. Product Overview
The Canon imagePROGRAF iPF8400S printer is an eight-color 44-inch large
format graphic arts printer that incorporates the Canon LUCIA EX pigment ink set
which produces images with a wide color gamut, improved scratch resistance,
enhanced black and white gradation, reduced graininess and reduced ghosting.
The built-in 250GB hard drive increases productivity by relieving workload from
the host PC, while also providing increased capacity for print job data storage
and retrieval. The new Multisensor design enhances color stability when used
within the Canon Calibration Link, while its robust design enhances registration
and improves jam detection.
The Canon Calibration Link system for the S-series printers is a Canon utility that
utilizes an imagePROGRAF iPF8400S equipped with an optional
Spectrophotometer Unit SU-21 to calibrate third-party media. The resulting
calibration data is distributed to the imagePROGRAF iPF8400S
iPF6400s/iPF9400S printers in the Calibration Link.
As an ENERGY STAR Partner, Canon U.S.A., Inc. (Canon USA) has determined
that the imagePROGRAF iPF8400S printer meets the Energy Star guidelines for
energy efficiency.

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II. Design Features
A. Color Calibration Management Console
The enhanced Color Calibration Management Console (CCMC) is a
Canon software utility for centralized color management of S-series
printers in the Calibration Link. When CCMC is enabled, printers in the
Calibration Link can be monitored and calibrated for optimal color
accuracy.
Calibration notification intervals can be set based on dot count or actual
color measurement results. The Color Management Console is available
at no charge.
Figure 1 – Color Calibration Management Console
B. Calibration Link
Calibration Link is a color management system exclusive to Canon. This
color management system delivers color stability across multiple printers
and the Calibration Link strengthens support for third-party media and is
available for the imagePROGRAF iPF6400S/8400S/9400S series printers.

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The Calibration Link function is accomplished by performing color
calibration utilizing an imagePROGRAF iPF6400S printer in the linked
chain.
The printer prints a page of calibration targets that are measured with the
Spectrophotometer Unit SU-21 mounted on the imagePROGRAF
iPF6400S printer. The Calibration data is stored and sent to other printers
in the Calibration Link.
Figure 2 – Calibration Target
C. Multisensor
The Multisensor is capable of sensing and calibrating third-party
imagePROGRAF print media. The specialized lens with its small focal
diameter improves image detection, and image variation tolerance.
Separate edge detection, gap detection, and density detection functions
also work to optimize custom media support. The sensor’s design offers
increased tolerance to external light thereby allowing some of its
operations to be visible from the transparent observation windows on the
printers cover.

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D. LUCIA EX Ink
The LUCIA EX Ink set is an 8-color pigment ink set that offers a wide color
gamut, sharp rich blacks, and improved scratch resistance while also
preventing beading. The yellow pigments allow for a higher saturation of
yellow, thus resulting in a wider gamut for reds and greens. Special
polymer encapsulation of all colors and blacks allow for better adhesion of
pigment particles to the media, and to each other. The gliding
characteristics of the polymer results in higher scratch resistance, minimal
gloss differential between colors, and minimal bronzing.
E. 250GB Hard Disk Drive
The built-in 250GB hard disk drive increases productivity by relieving
workload from the host PC while providing a large capacity for print job
data storage and retrieval. It enables job data to be stored in protected
mailboxes for easy access via a web browser, or at the printer for job
reprinting. To ensure file security, the built-in quick erase mode, high-
speed mode, and secure erase mode functions are accessible to the end
user.
F. Gigabit Ethernet
The imagePROGRAF iPF8400S printer supports Gigabit Ethernet printing.
This provides for fast transfer of large amounts of data for high-speed,
high-volume printing.
G. Printhead (PF-05)
The PF-05 Printhead has 2,560 nozzles per channel with 15,360 nozzles
total. The special nozzle shape minimizes satellite ink, produces cleaner
lines, and cleaner text. Two Printheads are required for the
ImagePROGRAF iPF8400S.
H. PosterArtist Lite Features
Canon’s PosterArtist Lite helps users create professional looking posters,
banners, and signage for immediate use. This application offers a variety
of templates, hi-resolution royalty-free images, and clipart, designed to
target a wide array of markets such as food service, education, office,
retail and more. PosterArtist Lite reduces the need for expensive drawing
packages and costly third-party clip art and image libraries. PosterArtist is
available separately via http://www.usa.canon.com/cusa/home.

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1. Auto Design
The Auto Design feature combines a Dynamic Layout Engine with
built-in professional design expertise. Users with limited design
expertise and/or production skills can easily create high quality
posters by combining the client's design ideas and preferences,
incorporated from professional designers. The combination of these
two creates a selection of posters with optimum color schemes and
layouts.
2. Design Check
Design Check analyzes the poster for color schemes, superimposed
objects and font sizes, and alerts the user of any potential design
issues.
3. Security Settings
The Security Settings feature provides restrictions on an owner's
creative material by incorporating limitations into open templates.
Sample images and templates may be registered with PosterArtist to
provide security and control over content.
4. Page Capture
The Page Capture feature allows users to load desired data from
other applications into a PosterArtist template, such as Microsoft
Word, Excel, and Adobe Acrobat.
5. PosterArtist Quick Copy
PosterArtist Quick Copy gives users the ability to enlarge image
data scanned with any CanoScan flatbed scanner.
6. Variable Data Printing
Variable Data Printing enables customers to personalize posters.
Link a poster template to an excel spreadsheet to change names,
addresses, and more.
7. Enhanced Image Editing
This function allows the user to edit, retouch and resize images with
the touch of a button. Features include Auto Color Correction, Color
Adjustment, Backlight Correction, Sharpness Adjustment, Cut-Out
Function, Logo Color Adjustment, and much more.

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III. Configuration and Box Contents
Note: All configurations shown are for reference purposes only and are subject
to change without notice. Please refer to the Dealer Price List on the ISG
Central Web site for the most up-to-date Item Numbers.
A. Configuration
Table 1 - imagePROGRAF iPF8400S Configuration
Item Item Number
1
imagePROGRAF iPF8400S
8554B002AA
Options for imagePROGRAF iPF8400S
Roll Holder Set RH2-44 (2" core w/3" adapters) 1465B012BA
Media take-up unit TU-06 1709B001AB
PosterArtist 7025A039AA
imagePROGRAF iPF8400S CarePAK (Extended Warranty Option)
Printer Install 44" and over 2113V973
imagePROGRAF 1 Year eCarePAK 1708B261AA
imagePROGRAF 2 Year eCarePAK 1708B262AA
Consumables for imagePROGRAF iPF8400S
Printhead PF-05 3872B003AA
Ink tank PFI-306MBK
6656B001AA
Ink tank PFI-306BK
6657B001AA
Ink tank PFI-306C
6658B001AA
Ink tank PFI-306M
6659B001AA
Ink tank PFI-306Y
6660B001AA
Ink tank PFI-306PC
6661B001AA
Ink tank PFI-306PM
6662B001AA
Ink tank PFI-306GY
6666B001AA
Ink tank PFI-706MBK
6680B001AA
Ink tank PFI-706BK
6681B001AA
Ink tank PFI-706C
6682B001AA
Ink tank PFI-706M
6683B001AA
Ink tank PFI-706Y
6684B001AA
Ink tank PFI-706PC
6685B001AA
Ink tank PFI-706PM
6686B001AA
Ink tank PFI-706GY
6690B001AA
Cutter CT-06
1320B005AA
Maintenance Cartridge MC-08
1320B006AA
Note: The Service Manual and Parts Catalog for the imagePROGRAF iPF8400S
printer are available in electronic format in the Download Center on the Canon
e-Support web site http://www.support.cusa.canon.com.
1Item Numbers and Part Numbers are subject to change due to engineering changes, etc.

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B. Box Contents
Note: Box contents shown are for reference purposes only and are subject
to change without notice.
Table 2- imagePROGRAF iPF8400S Box Contents
•iPF8400S Printer
•Eject Assist Bar
•Stand ST-28
•Stand Setup Guide
•3-inch Paper Core Attachment
•Spacer for Borderless Printing
•Power cable (US)
•Two (2) Printheads
•PFI-306 Starter ink (8 inks)
•Setup & Basic Guides (E,F,S)
•Product security/environmental regulation manual
•Ink tank installation attention manual
•Announcement of Large Format Printer Extended Survey Program
•Software CD for Win32 & 64
•Software CD for Mac
•PosterArtist Lite CD-ROM
•Sample Media
•Note for Call Center Phone Number
•Registration Card
•Printer & Printhead Warranty Card/E,F(CUSA)
•Head Warranty Card/E,F(CUSA)
•Media Sample Book
•Announcement of Large Format Printer Extended Survey Program
•
Various Product Leaflets

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IV. Dealer Sales/Service Authorization
To become authorized and maintain authorization to service an
imagePROGRAF iPF8400S printer, each dealer location must have at least one
(1) technician that has completed the imagePROGRAF iPF6400/8400/9400
online training course.
V. Educational Training
Technicians who have successfully completed the imagePROGRAF
iPF6400/8400/9400 Series Printer Hardware eLearning Course 19LFIPF6400O
are certified to service the imagePROGRAF iPF8400S printer.
Table 3 - imagePROGRAF iPF6400/8400/9400 Online Training Overview
Overview
The imagePROGRAF iPF6400/6450/8400/9400/9400S Online Training course
has been developed to introduce these models to students already supporting
the current imagePROGRAF iPF6300/6350/6300S/8300/8300S series printer
models.
In preparation for servicing these printers in the field, this online course
summarizes the differences between the imagePROGRAF
iPF6300/6300S/8300/8300S series printer models and the imagePROGRAF
iPF6400/6450/8400/9400/9400S series printer models,
Who Should
Complete This course is designed for technicians who will be installing and servicing the
imagePROGRAF iPF8400S graphic series of large-format printer.
Prerequisites imagePROGRAF iPF6400/6450/8400/9400/9400S eLearning course
Course Code: 09LF8300S00O
Certification • imagePROGRAF iPF6400/8400/9400
What You Will
Learn
The imagePROGRAF iPF6400/8400/9400 Online Training course covers the
following topics:
• Product Overview and Specifications
• Print Engine Hardware Enhancements.
• Printer Functional Improvements.
Course Format
This course is located in the eLearning center of the e-Support web site
• Approximately 30 to 60 minutes of seat time is required to complete this
course.
• All students must complete an assessment exam at the end of this course.
Course Equipment
• Computer with Internet Access
• It is highly recommended that the student has access to a working
imagePROGRAF iPF8400S printer to reinforce and enhance the online
training.
Course Highlights
• Technicians work at their own pace
• Accessible web-based training
• Downloadable Installation Guide, User Guide, and Service Manual
• Downloadable Labs
Required Materials
• The imagePROGRAF IPF8400S Service Manual is available on the e-
Support website.
• The imagePROGRAF IPF8400S Parts Catalog is available on the e-Support
website.
Course Code 19LFIPF6400O

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VI. Servicing Notes
A. Enhanced Service Mode Features
Enhanced firmware has been added to provide functions for service mode
adjustments and troubleshooting. The service mode enhancements when
applied, will help reduce service costs and maintain uptime. Refer to the
imagePROGRAF iPF8400S Service Manual for details.
Table 4 - Enhanced Service Mode Features
Description Remarks
CR Unlock / CR Lock Locks/unlocks the carriage with the covers closed
PG Check Checks Purge Unit operation with the covers closed
CR Auto Scan Checks carriage movement while changing scan settings
Stirring Check Confirms the ink stirring operation
OPT SENS Output Checks multi-sensor status and distance from media
Nozzle Check Checks nozzle operation
Nozzle INF Confirms nozzle function and non-ejection status
Memory CHK Checks DDR & EEP memory function
Head CNT CHK Confirms Printhead electrical contact status
Cogging Torque Check To check the CR motor cogging torque
Flex Cable Check To check the Flat Flex Ribbon Cable function
B. Print.Inf Log File
The Print.Inf file records printer performance and adjustment history data.
Refer to the imagePROGRAF iPF8400S Service Manual for details.
The log file provides the following:
•Dates when WARNINGS and ERRORS occurred
•Logs a separate JAM history of print conditions
•Records humidity information
•Records the number of days from initial Printhead installation
•HEAD INF: Logs history of current and previous Printheads
•Records results of each adjustment value

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C. imagePROGRAF iPF8400S Power and Plug Requirements
Canon USA strongly suggests dedicated and properly grounded outlets be
provided for the imagePROGRAF iPF8400S devices. Before installation,
confirm that a NEMA 5-15R outlet is available to power the
imagePROGRAF iPF8400S printer. Canon USA suggests that no other
electrical equipment utilize the same power line when the printer is in use.
Figure 3- Power and Plug Requirements
Main Unit
NEMA 5-15R
D. Installation Space Requirements
Refer to the iPF8400S Service Manual for details on transportation and
installation of the imagePROGRAF iPF8400S printer.
The approximate space requirement for the imagePROGRAF iPF8400S
printer installation are shown below.
Figure 4- imagePROGRAF iPF8400S Installation Space Diagram (Height and depth
Height and Depth
WALL
Depth,
Approximately 30"
Height, Approximately 45"
Space in front,
Approximately
23.6"
Space above,
Approximately
11.81"

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Figure 5- imagePROGRAF iPF8400S Installation Space Diagram (Length)
Length
Refer to the “Quick Start Guide” that is packaged with the printer and the
Service Manual for complete unpacking, installation, reinstallation, and
installation space requirements.
E. Estimated Installation Times
Estimated installation times shown are the length of time needed to
unpack and install the main unit. The estimated unpacking and installation
times are based on two experienced technicians. Canon USA
recommends that service personnel perform the installation, with four (4)
or more persons to unpack and move the printer, and two (2) or more
persons to install it.
Included in the calculation of the estimated installation time are the
following:
•Power outlet preparation
•Installation space preparation
•Unpacking and positioning the printer (main unit) on a stand or table
•Installing the Printheads, ink tanks, and connecting the power cable
•Checking the printer operation and adjusting the printing position
•Connecting the printer to a computer and installing the printer driver
and software.
Length, Approximately 91"

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Table 15 - imagePROGRAF iPF8400S Estimated Installation Times
Description Estimated Time
imagePROGRAF iPF8400S Main Unit (with Stand) 25 minutes
Printhead PF-05 (x2) 5 minutes
Ink Tanks (time includes installation of all eight (8) ink tanks) 25 minutes
Starting from an unpacked condition, installation times shown are the
estimated times required for installation. They are calculated based on
man-hours.
F. Installation / Service Support Tools
The tools necessary to install these printers are in the Table below.
Table 6 - imagePROGRAF iPF8400S Installation Tools
Tool Use
Hexagonal wrench (Provided with the printer
stand) For assembling stand and removing the fixed parts
Cut sheet paper A3 size or larger, or roll
paper For test print after confirming printer operation
Cutter or Scissor For unpacking
In addition to the standard tools used to service this device, the following
special tools, solvents, & oils should also be carried when servicing the
imagePROGRAF iPF8400S.
Table 7 - imagePROGRAF iPF8400S Special Tools, Solvents, & Oils List
Description
Parts Number1
Use
Cover Switch Tool QY9-0103-000 For pressing down cover switch
Syringe CK-0541-000 For draining ink manually
Tube QA2-6161-000 For draining ink manually
Grease PG-5000H FY9-6022-000 For applying to the places specified in the Service
Manual
Silbon paper CK-0336-000 Use for cleaning
Rubber Gloves QC1-5547-000 Use for cleaning and to prevent from dirtying the
hands
Pen Flashlight CK-0327-000 For locking and unlocking the carriage.
1Item Numbers and Part Numbers are subject to change due to engineering changes, etc.

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G. Consumables (Main Unit)
Consumables are materials consumed with regular use and cannot be
reused. Consumables should be replaced by the end-user or Service
Technician. Consumables include but are not limited to paper, chemicals,
and ink.
Table 8 - imagePROGRAF iPF8400S Common Consumables List
Description Part Number
1
Remarks
Printhead PF-05 3872B003AA Two (2) Printheads required
Ink tank PFI－306MBK 6656B001AA 330ml of pigment-based ink
Ink tank PFI－306BK 6657B001AA 330ml of pigment-based ink
Ink tank PFI－306C 6658B001AA 330ml of pigment-based ink
Ink tank PFI－306M 6659B001AA 330ml of pigment-based ink
Ink tank PFI－306Y 6660B001AA 330ml of pigment-based ink
Ink tank PFI－306PC 6661B001AA 330ml of pigment-based ink
Ink tank PFI－306PM 6662B001AA 330ml of pigment-based ink
Ink tank PFI－306GY 6666B001AA 330ml of pigment-based ink
Ink tank PFI－706MBK 6680B001AA 700ml of pigment-based ink
Ink tank PFI－706BK 6681B001AA 700ml of pigment-based ink
Ink tank PFI－706C 6682B001AA 700ml of pigment-based ink
Ink tank PFI－706M 6683B001AA 700ml of pigment-based ink
Ink tank PFI－706Y 6684B001AA 700ml of pigment-based ink
Ink tank PFI－706PC 6685B001AA 700ml of pigment-based ink
Ink tank PFI－706PM 6686B001AA 700ml of pigment-based ink
Ink tank PFI－706GY 6690B001AA 700ml of pigment-based ink
Maintenance Cartridge MC-08 1320B006AA
Cutter CT-06 1482B002AC
1Item Numbers and Part Numbers are subject to change due to engineering changes, etc.

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H. Field Replacement Parts
Field replacement parts have a limited life and are expected to end during
a customer’s specific machine operations. They should be replaced as
needed by a Service Technician. Examples of field replacement parts
may include, but are not limited to the linear scale, carriage unit, etc. To
assist in the initial parts planning, the table below lists the estimated parts
life.
Note: All replacement parts shown in the tables below are for reference
purposes only and are subject to change without notice.
Table 9 - imagePROGRAF iPF8400S Field Replacement Parts List
Parts Name Part Number1Quantity
Estimated
Life
(A02
Carriage Unit
Sheets)
QM4-8199-000 1 25,000
Purge Unit QM3-7018-000 1 25,000
Ink Tank Supply Unit (L) QM3-9938-000 1 25,000
Ink Tank Supply Unit (R) QM3-9937-000 1 25,000
Operation Panel Unit QM3-9934-000 1 N/A
Power Supply Assembly QK1-4084-000 1 25,000
Scale, Linear QC3-1877-000 1 25,000
Main Board DIMM Ass’y QM7-7200-000 1 25,000
Printhead (PF-05) 3872B003AA 2 N/A
Fan, Mist QK1-1387-000 1 25,000
I. Recommended Spare Parts
In the event of a hardware failure, the following Spare Parts are recommended to
be kept in stock by the Dealer or Authorized Service Provider for replacement
purposes.
Note: All recommended spare parts shown in the table below are for reference
purposes only and are subject to change without notice.
Table 10 - imagePROGRAF iPF8400S Spare Parts List
Parts Name Part Number1Quantity
Carriage Unit QM4-8199-000 1
Purge Unit
QM3-7018-000
1
Ink Tank Supply Unit (L) QM3-9938-000 1
Ink Tank Supply Unit (R) QM3-9937-000 1
Operation Panel Unit QM3-9934-000 1
Power Supply Assembly QK1-4084-000 1
Scale, Linear
QC3-1877-000
1
Main Board DIMM Ass’y QM7-7200-000 1
Printhead (PF-05) 3872B003AA 2
1Item Numbers and Part Numbers are subject to change due to engineering changes, etc.
2A0 Paper Size 33.1” × 46.8” (841mm × 1189mm)

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J. Periodically Replaced Parts
The imagePROGRAF iPF8400S printer does not have any periodically
replaced parts.
K. Maintenance Kit
Canon USA has prepared an imagePROGRAF iPF8400S Maintenance Kit
to enhance the durability of the printer, while at the same time keeping
operating costs at a minimum. Reduced printer downtime will also be
achieved when the Maintenance Kit is installed at the interval listed in the
table below. The printers’ built-in counters and warning messages inform
users when the maintenance kits need to be installed.
Table 11 - imagePROGRAF iPF8400S Maintenance Kit Parts List
Kit Parts
Number1Unit Name Replacement Timing* Replacement Part No1Description
QY6-
1528-000
Wia1
25,000
pages/A0
calculated in
A0 paper
Glossy paper,
Standard
mode, 16%
per color x 7
colors =112%
DUTY
QL2-2110-000 Waste Ink Absorber
Unit
Wia2
to 4 QL2-2108-000 Waste Ink Absorber
Unit (L)×3
QC1-7399-000 Screw,Stepped,M4×2
Wia5 QL2-1650-000 Waste Ink Absorber
Uniy(S)
QC1-7399-000 Screw,Stepped,M4×2
Wia6
QM3-3069-000 Suction Fan Unit
QC1-7399-000 Screw,Stepped,M4×2
QL2-1663-000 Duct
QY6-
1531-000
CR1
to
CR5
QM3-9943-000 Tube Unit
QM4-8199-000 Carriage Unit
L. End-User Periodic Maintenance
In accordance with the user’s manual, the end-user is expected to
maintain the following areas of the printer:
•Printhead cleaning (using the operation panel)
•Replacement of Printheads, ink tanks, and filters
•Cleaning of ink mist and other substances around external covers and
output basket area (dry the surfaces after wiping with a damp cloth)
1Item Numbers and Part Numbers are subject to change due to engineering changes, etc.

imagePROGRAF iPF8400S Service Guide
imagePROGRAF iPF8400S Service Guide September 2013
Page 16
VII. Authorized Servicer Offerings
The Authorized Servicer program enables Canon USA distribution product
resellers to become authorized to service the Canon USA products they resell.
Please refer to the Authorized Servicer Program Guide (found in the Download
Center of the eSupport Center web site for details to help an Authorized
Servicer become familiar with Canon USA’s business processes and the
resources that are available to assist the Authorized Servicer.
Canon USA Engineering Services & Solutions Division, Business Relations and
Administration departments are available to answer questions regarding this
program. The Business Relations and Administration department can be
reached by calling 631-330-5741. This telephone number is available Monday
through Friday from 9:00 AM to 5:00 PM Eastern Standard Time.
A. ASCR (Authorized Servicer Customer Registration) System
The ASCR System is the process used to link the Customer’s product
serial number to the Authorized Servicer; specific customer information is
not required. To receive compensation for labor expended on a warranty
service dispatch, your customer’s product serial numbers must be
registered in Canon USA’s ASCR system. If your customer contacts
Canon Information Technology Systems (CITS) during the warranty
period, your dealership will be dispatched to the call.
All calls dispatched by CITS must be closed out with CITS in order to
qualify for labor compensation. To close out the service call, Section 2 of
the Service Dispatch Form must be completed and e-mailed to
isgservi[email protected]m. Canon USA will not
If your customer contacts CITS on a post-warranty call, the customer will
be referred to your dealership. A national independent service company
will manage all unregistered units.
provide labor
compensation for any service not dispatched by CITS.
To help ensure that Canon USA customers receive service support,
regardless of their location, Canon USA maintains a relationship with a
national independent service company. Customers that require service
support can call CITS via toll free access at 1-800-423-2366. In the event
that an on-site service dispatch is necessary to restore the product to
operation, CITS will dispatch the national independent service company. It
is possible to dispatch the Authorized Servicer rather than the national
independent service company; however, the Authorized Servicer must
register their customer’s product with us beforehand. This is accomplished
via ASCR.
IMPORTANT: To submit a warranty claim for a defective part, please
follow the e-Tag Warranty Claim form process on the Canon USA
eSupport web site.