Canon imageRUNNER ADVANCE DX C568iF User manual

Canon
Service Guide

Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide
imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide September 2022
Revision 3 Page i
Published by
Canon U.S.A., Inc.
One Canon Park
Melville, NY 11747
1-800-OK-CANON
E-Mail: [e-mail]
Canon U.S.A. Homepage: http://www.usa.canon.com
Canon U.S.A. Internet e-Support Center Website: http://www.support.cusa.canon.com
Canon U.S.A. Partner Portal Website: https://partners.usa.canon.com
Distributed in the United States by Canon U.S.A., Inc.
IMPORTANT
THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageRUNNER
ADVANCE DX C568iF/iFZ C478iF/iFZ MODELS.
SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM
ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER.
USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF
CONFIDENTIAL INFORMATION.
ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE.
PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT ENGINEERING
REVISIONS.
REVISION HISTORY
Revision
Date
Sections
Details
— June 2020 All
Release of the imageRUNNER ADVANCE DX C568/C478
Series Service Guide.
1 February 2022 I, III, IX NFC option is no longer available for purchase.
2 April 2022 I
•Introduce Unified Firmware Platform V3.13 and it features
•MiCard option is no longer available for purchase
3 September 2022 I, XI
•Update typos in sample pricing section\
•Introduce Unified Firmware Platform V3.13-2 and its features

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COPYRIGHTS AND TRADEMARKS
This Service Guide is the property of Canon U.S.A., Inc.
© Canon U.S.A., Inc. 2022. All rights reserved.
Canon, imageRUNNER, and Always Ask for Canon Genuine Toner, Parts & Supplies are registered trademarks of
Canon Inc. imageWARE is a registered trademark of Canon U.S.A., Inc.
All other company names and product names may be trademarks or registered trademarks of their respective
owners, and are hereby acknowledged.
LEGAL NOTICES
The information contained in this Service Guide constitutes confidential information of Canon U.S.A., Inc.
Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference
purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service
Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without
the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.
Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., the Service Provider agrees to indemnify
Canon U.S.A., Inc. and to hold it harmless from and against any and all claims arising out of Service Provider’s
possession, use, or misuse of this Service Guide.
As an authorized Canon dealership for the imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ you agree that the
imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ and its related hardware/software accessories will not be
exported from the United States except in strict accordance with the Export Administration Regulations of the U.S.
Department of Commerce and other U.S. laws and regulations controlling exports from the United States.
Canon U.S.A., Inc. from time to time updates this online Service Guide and may modify the information and/or
specifications contained in it at any time without notice. Additionally, all prices and availability dates listed herein are
subject to change without notice. The latest version is available online at the Partner Portal and e-Support Websites
noted above. Please make certain that you are using the latest version. Specimens of Web pages included herein are
for illustration purposes only.
DISCLAIMER
NEITHER CANON NOR ITS SUPPLIERS NOR ANY AUTHORIZED SERVICE PROVIDER SHALL BE LIABLE
FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE
NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER), LOSS OF REVENUE OR PROFIT,
FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR
SERVICES, LOSS OR CORRUPTION OF DATA, INCLUDING, WITHOUT LIMITATION, DATA STORED ON THE
PRODUCT’S OPTIONAL STORAGE DRIVE, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT,
REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ITS
SUPPLIERS OR ANY AUTHORIZED SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ITS SUPPLIERS OR ANY
AUTHORIZED SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE
PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER
ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND THE PROPERTY
OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO
USE THE PRODUCT NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY
AUTHORIZED SERVICE PROVIDER.

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Contents
I. Product Overview, New Features, Configuration, and Monthly Print/Copy Volume - 1
A. Overview ------------------------------------------------------------------------------------------------------------- 1
B. Unified Firmware Platform-------------------------------------------------------------------------------------- 2
C. imageRUNNER ADVANCE Platform Improvements---------------------------------------------------- 3
D. Data Backup Service --------------------------------------------------------------------------------------------- 4
E. Configuration ------------------------------------------------------------------------------------------------------- 5
F. Monthly Copy/Print Volume -----------------------------------------------------------------------------------12
II. Hardware Accessory Options--------------------------------------------------------------------------13
A. Cassette Feeding Unit-AS1------------------------------------------------------------------------------------ 13
B. Cassette Feeding Unit-AT1------------------------------------------------------------------------------------ 13
C. Cassette Module-AJ1-------------------------------------------------------------------------------------------- 13
D. Copy Card Reader-F1 ------------------------------------------------------------------------------------------- 13
III. System Features and Options -------------------------------------------------------------------------14
A. Copy and Print Options ---------------------------------------------------------------------------------------- 14
1. PCL International Font Set-A1----------------------------------------------------------------------------- 14
2. Barcode Printing Kit-D1 ------------------------------------------------------------------------------------- 14
3. Object Generator---------------------------------------------------------------------------------------------- 14
B. Universal Send Feature----------------------------------------------------------------------------------------- 14
1. Universal Send Trace & Smooth PDF Kit---------------------------------------------------------------14
2. Universal Send Digital User Signature Kit --------------------------------------------------------------14
C. Fax Options -------------------------------------------------------------------------------------------------------- 14
1. IP FAX Expansion Kit-B1 ----------------------------------------------------------------------------------- 14
D. Data Security and Wireless Options -----------------------------------------------------------------------15
1. Connection Kit-A3 for Bluetooth LE ---------------------------------------------------------------------- 15
2. NFC Kit-E2 ----------------------------------------------------------------------------------------------------- 15
E. Accessibility Options ------------------------------------------------------------------------------------------- 15
1. ADF Access Handle-A1 ------------------------------------------------------------------------------------- 15
2. Braille Label Kit-F1 ------------------------------------------------------------------------------------------- 15
IV. Storage Capabilities---------------------------------------------------------------------------------------16
A. Mail Box ------------------------------------------------------------------------------------------------------------- 16
B. Advanced Box ----------------------------------------------------------------------------------------------------- 17
1. Shared Folders ------------------------------------------------------------------------------------------------ 17
2. Personal Folders---------------------------------------------------------------------------------------------- 17
C. Network -------------------------------------------------------------------------------------------------------------- 18
D. Memory Media ----------------------------------------------------------------------------------------------------- 18
V. Security Features ------------------------------------------------------------------------------------------19
A. Device Authentication ------------------------------------------------------------------------------------------ 19
1. ULM (Universal Login Manager) --------------------------------------------------------------------------19
2. Department ID Management-------------------------------------------------------------------------------19
3. UA (Universal Authentication) -----------------------------------------------------------------------------20
4. Access Management System------------------------------------------------------------------------------20
5. uniFLOW Online Express----------------------------------------------------------------------------------- 20
B. Device Security---------------------------------------------------------------------------------------------------- 21
1. Verify System at Startup ------------------------------------------------------------------------------------ 21
2. SIEM (Security Information and Event Management) Integration -------------------------------- 21
3. McAfee Embedded Control--------------------------------------------------------------------------------- 21
4. Security Policy Function------------------------------------------------------------------------------------- 22

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C. Data Security------------------------------------------------------------------------------------------------------- 23
1. Initialize All Data/Settings Function-----------------------------------------------------------------------23
2. TPM (Trusted Platform Module)--------------------------------------------------------------------------- 24
3. Universal Send Security Feature Set --------------------------------------------------------------------25
4. Encrypted Secure Print Software ------------------------------------------------------------------------- 25
D. Document Security----------------------------------------------------------------------------------------------- 26
1. Secure Watermark-------------------------------------------------------------------------------------------- 26
2. Encrypted Secure Print Software ------------------------------------------------------------------------- 26
3. PDF Visible Digital Signature ------------------------------------------------------------------------------26
4. Adobe LiveCycle Rights Management ES Server Integration -------------------------------------27
E. Network Security ------------------------------------------------------------------------------------------------- 28
1. IP Sec------------------------------------------------------------------------------------------------------------ 28
2. Filtering by Port Number ------------------------------------------------------------------------------------28
3. Encryption and Authentication----------------------------------------------------------------------------- 28
4. Network Port and Application Access Control ---------------------------------------------------------29
VI. Software Solutions ----------------------------------------------------------------------------------------30
A. Scan Management Software ---------------------------------------------------------------------------------- 30
1. Authorized Send ---------------------------------------------------------------------------------------------- 30
2. uniFLOW (Scanning)----------------------------------------------------------------------------------------- 30
B. Print/Output Management Software ------------------------------------------------------------------------31
1. uniFLOW-------------------------------------------------------------------------------------------------------- 31
2. uniFLOW Online ---------------------------------------------------------------------------------------------- 32
3. AA-PRINT (Advanced Anywhere Print) -----------------------------------------------------------------32
4. EFI PrintMe----------------------------------------------------------------------------------------------------- 33
C. Device Security and Management Software -------------------------------------------------------------34
1. uniFLOW Device Security & Management -------------------------------------------------------------34
2. uniFLOW Serverless Secure Print------------------------------------------------------------------------ 34
3. imageWARE Enterprise Management Console and Plug-ins--------------------------------------34
4. imageWARE Secure Audit Manager Express ---------------------------------------------------------35
5. MEAP Web ----------------------------------------------------------------------------------------------------- 35
D. Business Workflow Software---------------------------------------------------------------------------------36
1. Canon Enterprise Imaging Platform---------------------------------------------------------------------- 36
VII. Dealer Sales/Service Authorization ------------------------------------------------------------------37
VIII. Educational Training --------------------------------------------------------------------------------------37
A. Training Program Overview -----------------------------------------------------------------------------------37
B. imageRUNNER ADVANCE DX C568/DX C478 Series Training------------------------------------- 37
1. Learning Path for New Service Technicians -----------------------------------------------------------37
2. Recommended Training for Technicians with imageRUNNER ADVANCE DX C477 Series
Certification----------------------------------------------------------------------------------------------------- 38
C. Certification -------------------------------------------------------------------------------------------------------- 38
D. Who Should Attend ---------------------------------------------------------------------------------------------- 38
E. Course Format----------------------------------------------------------------------------------------------------- 38
F. Training Facilities ------------------------------------------------------------------------------------------------ 38
G. Course Equipment ----------------------------------------------------------------------------------------------- 39
H. Service Materials ------------------------------------------------------------------------------------------------- 39
I. uniFLOW Online and uniFLOW Online Express Training -------------------------------------------39
J. Data Backup Service Training-------------------------------------------------------------------------------- 39
IX. Servicing Notes ---------------------------------------------------------------------------------------------40
A. Power and Plug Requirements------------------------------------------------------------------------------- 40
B. Installation Space Requirements----------------------------------------------------------------------------42
C. Estimated Installation Times --------------------------------------------------------------------------------- 43
D. Serviceability ------------------------------------------------------------------------------------------------------ 44

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E. Remote Services-------------------------------------------------------------------------------------------------- 45
1. imageWARE Remote ---------------------------------------------------------------------------------------- 45
2. Content Delivery System------------------------------------------------------------------------------------ 47
3. Remote Services Suite -------------------------------------------------------------------------------------- 50
F. Device Configuration Management------------------------------------------------------------------------- 52
1. DCM (Device Configuration Manager)------------------------------------------------------------------- 52
2. Device Migration Navigator--------------------------------------------------------------------------------- 52
G. LMS (License Management System) -----------------------------------------------------------------------53
H. Content Delivery System Website -------------------------------------------------------------------------- 54
I. Recommended System Engineer Requirements-------------------------------------------------------55
J. Firmware Upgrades Using the Service Support Tool------------------------------------------------- 56
K. Solid State Drive Handling ------------------------------------------------------------------------------------ 57
L. Special Tools, Solvents and Oils ---------------------------------------------------------------------------- 57
M. Consumables ------------------------------------------------------------------------------------------------------ 58
N. Consumable Parts------------------------------------------------------------------------------------------------ 60
O. Periodically Replaced Parts----------------------------------------------------------------------------------- 61
P. Paper Curl Handling --------------------------------------------------------------------------------------------- 62
Q. Counters------------------------------------------------------------------------------------------------------------- 63
1. Soft Counters -------------------------------------------------------------------------------------------------- 63
2. MEAP Counter ------------------------------------------------------------------------------------------------ 64
3. Toner Replacement Counter-------------------------------------------------------------------------------65
R. Less Maintenance for Service Cost and Downtime Reduction------------------------------------ 66
1. Installation/Parts Replacement by Nontechnical Staff Option -------------------------------------67
2. Remote Support----------------------------------------------------------------------------------------------- 75
X. Limited Warranty Support-------------------------------------------------------------------------------77
A. End-User Limited Warranty Conditions -------------------------------------------------------------------77
B. Toner/Drum T04 Limited Warranty-------------------------------------------------------------------------- 77
C. Warranty Programs ---------------------------------------------------------------------------------------------- 78
1. Flat-Rate Program-------------------------------------------------------------------------------------------- 78
2. Warranty Parts for Repair----------------------------------------------------------------------------------- 78
3. e-Tag------------------------------------------------------------------------------------------------------------- 78
4. Parts Support Program -------------------------------------------------------------------------------------- 78
XI. Product Technical Support Offerings ---------------------------------------------------------------79
A. Canon USA Technical Support Center -------------------------------------------------------------------- 79
B. Technical Support Escalation -------------------------------------------------------------------------------- 80
C. Internet Support--------------------------------------------------------------------------------------------------- 81
D. Canon USA’s Partner Portal Website ----------------------------------------------------------------------81
XII. Appendix ------------------------------------------------------------------------------------------------------82
A. Specifications------------------------------------------------------------------------------------------------------ 82
B. Canon imageRUNNER ADVANCE DX C568/C478 Series Limited Warranty -------------------91
C. List of Tables------------------------------------------------------------------------------------------------------- 92
D. List of Figures ----------------------------------------------------------------------------------------------------- 92

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I. Product Overview, New Features, Configuration, and Monthly Print/Copy
Volume
A. Overview
The Canon imageRUNNER ADVANCE DX C568/C478 Series consists of the
imageRUNNER ADVANCE DX C568iF, imageRUNNER ADVANCE DX
C568iFZ, imageRUNNER ADVANCE DX C478iF, and imageRUNNER
ADVANCE DX C478iFZ.
The “F” in the product name indicates that the Fax Board is standard
equipment, and the “Z” indicates that the Inner Finisher is standard.
These machines are LTR (Letter) size, color MFPs (Multi-Function Printers),
and bring these capabilities to users:
•Prints in color and B&W (Black-and-White) in speeds of up to 60 ppm (pages-per-
minute) using LTR paper for the C568 models, and up to 50 ppm for the C478
models.
•Standard Universal Send, ULM (Universal Login Manager)1, UFR II, PCL6, Adobe
PostScript 3, PDF/XPS/TIFF/JPEG Direct Printing, Remote Operator’s Software
Kit, Wireless LAN support, and Scan to Word and PowerPoint (OOXML).
•Standard single-pass, duplex, automatic document feeder with an up to 100-sheet
capacity (LTR (20 lb bond (80 g/m2)).
•A 10.1” WSVGA with soft keys, flat, adjustable control panel with flick and pinch
and drag-and-drop actions, similar to the technology used on smartphones. The
flat control panel supports video guidance for maintenance
•A Built-in, multi-tray finisher on all iFZ models2.
•uniFLOW Online and uniFLOW Online Express support.
•A maximum paper size of 8 1/2” x 14” (LGL) is supported. Multiple paper sources,
including optional cassette modules, can hold up to 2,300 sheets of paper (20 lb
bond (75 g/m2)).
•Inter-device link functionality enables imageRUNNER ADVANCE DX Series
machines, with a network connection, to connect to other imageRUNNER
ADVANCE and imageRUNNER ADVANCE DX host models with an Advanced
Box. This enables the imageRUNNER ADVANCE DX Series machine to act as a
client, and share the Scan to and Print functions from the Advanced Box of the
host imageRUNNER ADVANCE/imageRUNNER ADVANCE DX machine. Client
imageRUNNER ADVANCE DX Series machines can also share remote address
books.
•Standard USB 3.0 memory support from the USB port on the back of the machine
only. One USB port is located on the right side of the color image reader, and can
be used for scanning, printing, or direct printing from a USB memory stick.
•An Authentication System that enables users to personalize and customize their
displays, settings, and functions.
•Direct connection to the machine from mobile devices through the Wireless LAN.
1 ULM is available as a download, and the customer must have an Internet connection. To download ULM, contact
a local authorized Canon dealer.
2 The Inner Finisher cannot be added to the imageRUNNER ADVANCE DX iF Series machines after purchase.

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B. Unified Firmware Platform
The UFP (Unified Firmware Platform) provides a common firmware base
across all supported devices. This makes it possible to unify development,
and reflect the same functions and the latest specifications across all
supported devices.
UFP updates are performed on a regular basis, and include new
specifications and enhancements. Critical bug fix firmware updates are
released as needed.
The latest UFP version is 3.13-2, and its features are described on the next
page.
NOTE
The imageRUNNER ADVANCE DX C568/C478 Series comes standard-
equipped with UFP 3.12 and can be updated to UFP 3.13-2.

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C. imageRUNNER ADVANCE Platform Improvements
The imageRUNNER ADVANCE platform has been designed for advanced
functionality, high-reliability, and ease of operation. The platform enables
digital-business communications, such as imaging technology, cloud
connectivity, and mobile solutions to work together.
The imageRUNNER ADVANCE Series UFP V3.13-2 design improvements
include:
•Easy Security Configuration Based on Environment – Administrators
can secure the device based on pre-set environment profiles and security
settings. Only one button press is required, instead of changing multiple
individual settings. Select from one of the following:
oInternet and Intranet Connection
oDirect Internet Connection
oInternet Connection Prohibited
oPrivate (Home) Network
oPublic Network
oHighly Confidential Information Environment
Individual security settings can still be changed, if desired.
•TPM Version Display – Displays the active TPM version in the Device
Information screen. This allows administrators to quickly verify the device is
using the latest available TPM version.
•128 Character SMTP Password Support –SMTP passwords can be up to
128 characters long, to support stricter password encryption requirements
for some cloud-based mail services.
Refer to the imageRUNNER ADVANCE V3.13-2 System Service Manual for
details on all UFP V3.13-2 supported features.

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D. Data Backup Service
The Data Backup Service automatically backs up data to a cloud-based
server that is hosted by Canon Business Imaging Online. The end-user
administrator can execute the Data Backup Service. The Data Backup
Service backs up the imageRUNNER ADVANCE DX device’s User mode
settings, Address Book, Registration Settings, Quick Menu Settings, Main
Menu Settings, Box Settings, Universal Data Settings, Personal Settings, and
Service Mode Settings. Customer data is not backed up to the Data Backup
Service, with the exception of the Address Book.
The service technician can restore the address book and settings listed above
from the cloud-based server to the existing or replaced storage drive of the
imageRUNNER ADVANCE DX device.
Training is required for the servicing dealer to enroll in the Data Backup
Service, and for the service technician to receive support from the Technical
Support Center. Refer to the Canon USA’s e-Support Center Website
Training Center for details.

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E. Configuration
Note: All configurations shown are for reference purposes only, and are
subject to change without notice. Please refer to the Dealer Price List on the
Partner Portal for the most up-to-date item numbers.
Table 1 – Configuration
Item
Part
Number
3
imageRUNNER ADVANCE DX C568iFZ with the Optional Cassette Feeding Unit-AT1
imageRUNNER ADVANCE DX C568iF2 4 5 (Toner T04L Bundled) 4837C003AA
imageRUNNER ADVANCE DX C568iFZ4 5 6 (Toner T04L Bundled) 4837C004AA
imageRUNNER ADVANCE DX C478iF2 4 5 (Toner T04L Bundled) 4836C009AA
imageRUNNER ADVANCE DX C478iFZ4 5 6 (Toner T04L Bundled) 4836C010AA
imageRUNNER ADVANCE DX C568iF2 4 5 (Without Bundled Toner) 4837C001AA
imageRUNNER ADVANCE DX C568iFZ4 5 6 (Without Bundled Toner) 4837C002AA
imageRUNNER ADVANCE DX C478iF2 4 5 (Without Bundled Toner) 4836C001AA
imageRUNNER ADVANCE DX C478iFZ4 5 6 (Without Bundled Toner) 4836C002AA
2 The Inner Finisher cannot be added to the imageRUNNER ADVANCE DX iF Series machines after
purchase.
3 Part numbers are subject to change without notice.
4 Ships standard with one 100 sheet Single Pass Duplexing Automatic Document Feeder, 550-sheet Cassette,
100-sheet Stack Bypass, UFRII/PCL/PS Printing, Direct PDF/XPS Printing, Color Universal Send with PDF High
Compression, Encrypted PDF, Digital Signature PDF (Device and User Signature), Trace and Smooth PDF, Fax,
Searchable PDF/XPS, OOXML (Scan to PPT and Word), Universal Login Manager (Requires Download),
uniFLOW Online Express, Access Management System, SSD Data Initialize, Data Encryption (FIPS-140-2), IP
Sec, Encrypted Secure Print, Secure Watermark, Web Browser, Color Image Reader, Ethernet 1000Base-
T/100Base-TX/10Base-T,USB 2.0/3.0 Connectivity, Wi-Fi Connectivity, Remote Operator's Software Kit, Color
Network ScanGear, 4 GB RAM, and 250 GB SSD.
5 For proximity card use, DX platform devices come standard with iC Card Reader Box. Any configuration
requiring a Proximity Card Reader is an additional purchase. (ex. uniFLOW MiCard PLUS).
6 Ships standard with Inner Finisher. Cassette Feeding Unit-AS1 or Cassette Feeding Unit-AT1 recommended.

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.

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Table 2 – Hardware Accessories
Item
Part Number3
Cassette Feeding Unit-AS17, 8
3316C001AA
Cassette Feeding Unit-AT18, 9
3317C001AA
Cassette Module-AJ18, 10
3318C001AA
Convenience Stapler-A1
11
1348V957
USB Keyboard (Cherry)12
1266V426
Universal Keyboard Stand-A1
2212V477
Card Reader Assembly for Universal Keyboard Stand13
2212V478
Copy Card Reader-F1
14, 15
4784B001AA
Copy Card Reader Attachment Kit-B5
3684B005AA
Canon Card Set-A1 (1-30)
4781B001AA
Canon Card Set-A2 (31-100)
4781B002AA
Canon Card Set-A3 (101-200)
4781B003AA
Canon Card Set-A4 (201-300)
4781B004AA
Canon Card Set-A5 (301-500)
4781B005AA
Canon Card Set-A6 (501-1000)
4781B006AA
ADF Access Handle-A1
16
1095B001AA
Braille Label Kit-F1
7518A004AA
ADF Access Handle-A1
1095B001AA
Copy Control Interface Kit-A115
3726B001AA
imageRUNNER ADVANCE DX Series Control Panel Protective Film (10 pack)
17
3821V580
imageRUNNER ADVANCE DX Series Control Panel Protective Film (100 pack)17
3821V581
3 Part numbers are subject to change without notice.
7 Adds one additional 550-sheet cassette and a wheeled stand. The total paper capacity becomes approximately
1,100 sheets (500 x 2 + 100-sheet Stack Bypass).
8 The optional Cassette Feeding Unit-AS1, Cassette Feeding Unit-AT1, and Cassette Module-AJ1 cannot be
installed at the same time.
9 Adds three additional 550-sheet cassettes and a wheeled stand. The total paper capacity becomes
approximately 2,300 sheets (550 x 4 + 100-sheet Stack Bypass).
10 Up to two (2) optional Cassette Module-AJ1s can be installed with the iF model. One (1) optional Cassette
Module-AJ1 can be installed with the iFZ model. This applies to floor-standing and desktop configurations.
11 A standalone stapler that corner or double staples up to 50 sheets.
12 When installing the USB Keyboard, it is recommended to install the Universal Keyboard Stand-A1.
13 Attaches to the Universal Keyboard Stand-A1 for card reader authentication.
14 Requires the Copy Card Reader Attachment Kit-B5.
15 The Copy Control Interface Kit-A1 and the Copy Card Reader-F1 cannot be installed together.
16 Handle that attaches to the Document Feeder to allow for easier access for seated users to open the document
feeder.
17 Use only on imageRUNNER ADVANCE DX models only. Designed for use on flat panel only. Not intended for
use on upright control panel.

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Table 3 – imageRUNNER ADVANCE DX C568/C478 Series Paper Drawer
Configuration Chart
Notes:
•Up to two (2) optional Cassette Module-AJ1s can be installed for iF models.
One (1) optional Cassette Module-AJ1 can be installed for iFZ models. This
applies to floor-standing and desktop configurations.
•The inner finisher cannot be added to the imageRUNNER ADVANCE DX
C568iF or C478iF after purchase.

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Table 4 – System Connectivity Accessories
Item
Box Part
Number
3
eLAN Number18
IP FAX Expansion Kit-B1
-
0170C004AA
MEAP Web Connection Kit V5.7
-
4848B120AA
PCL International Font Set-A1
-
4821B003AA
Barcode Printing Kit-D1
-
3999B004AA
NFC Kit-E219
-
-
Connection Kit-A3 For Bluetooth LE
4041C002AA
-
3 Part numbers are subject to change without notice.
18 The eLAN (Electronic License Access Number) is delivered via the CNA (Canon Network Access) section of the
Partner Portal.
19 No longer available for purchase.

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Table 5 – imageRUNNER ADVANCE Integrated Solutions
Item
Box Part
Number
3
eLAN Number18
Authorized Send V7.3 (1 License)20, 21
-
4224C062AA
Authorized Send V7.3 (10 Licenses)20, 21
-
4224C063AA
Authorized Send V7.3 (100 Licenses)20, 21
-
4224C064AA
Authorized Send V7.3 (1 License NFR)20, 21
-
4224C065AA
Authorized Send to Fax V7.3 (1 License)20, 21
-
4224C066AA
Authorized Send V7.3 Add-On Option (1 License)
-
4224C015AA
Authorized Send V7.3 Worldox add-on Option (1 License)
4224C016AA
Authorized Send V7.3 Barcode Recognition Add-On Option
V1.0
(1 License)
20, 21
-4224C017AA
Authorized Send V7.3 Fax Server Add-On Option V1.0
(1 License)
20, 21
-4224C018AA
MiCard PLUS SC19 22
-
-
AA-PRINT MFP V1.5 Gen320
-
4164BT59AA
AA-PRINT MFP V1.5 Gen3 NFR20
-
4164BT60AA
PaperCut Gen3+ MEAP License21
-
4224C027AA
Object Generator (for AS400 Printing) License with 3 year
Maintenance
TBD
Object Generator Additional 1 year Maintenance
TBD
mxHero Secure Scan to Email
23 24 25 26
2659C060AA
3 Part numbers are subject to change without notice.
18 The eLAN (Electronic License Access Number) is delivered via the CNA (Canon Network Access)
section of the Partner Portal.
19 No longer available for purchase.
20 The Jar file can only be downloaded from http://www.canon.com/fau/downloads.
21 The software or kit must be installed via CDS.
22 Supports 35 different proximity card types. Go to the Partner Portal for a complete list of supported card
frequencies.
23 mxHero license is only available for purchase from Canon Business Services.
24 mxHero Secure Scan to Email licenses are sold per device, per year, while prorated by month. All purchases are
paid up-front.
25 Minimum license purchase term is 1 year, and Maximum License purchase term is 5 years.
26 This item can be ordered by any Dealership without engaging Canon U.S.A. Professional Services (CIIS), as
long as at least one Systems Engineer from the Dealership has completed the mxHero training course and
passed the certification test.

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Table 6 – Supplies and Consumables
Item
Part Number
3
Toner T04 Black27
2980C001AA
Toner T04 Cyan
2979C001AA
Toner T04 Magenta
2978C001AA
Toner T04 Yellow
2977C001AA
Toner T04L Black28
4616C001AA
Toner T04L Cyan28
4615C001AA
Toner T04L Magenta
28
4614C001AA
Toner T04L Yellow28
4613C001AA
Staple-P129
1008B001AA
3 Part numbers are subject to change without notice.
Note: The imageRUNNER ADVANCE DX C568/C478 Series can be
purchased bundled with T04L low-capacity toner (one each of black, cyan,
magenta and yellow). Or purchased as the main unit only. Refer to Table 1 –
Configuration on page 5.
27 All-in-one cartridge includes toner, drum, and developer.
28 T04L toners are low-capacity toners with approximately 33% of the yield of the standard T04 toners.
29 Used for corner stapling only. Contains two cartridges per case, and 5,000 staples per cartridge.

Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide
imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide September 2022
Revision 3 Page 12
F. Monthly Copy/Print Volume
The maximum print/copy monthly volume is the maximum number of pages
the machine can produce within a one-month period (based on letter size
paper). However, the device should not be used to produce the maximum
number of pages, or a greater volume, on a consistent monthly basis.
The optimum performance range is the volume range that the equipment was
intended to run on a regular basis to maintain a high-level of performance and
print/copy quality.
Table 7 – Monthly Copy/Print Volume
Model Optimum Performance Range Maximum Monthly Copy/Print
Volume
imageRUNNER ADVANCE DX
C568iF
1,000 to 10,000 images
Up to 120,000 copies/prints
imageRUNNER ADVANCE DX
C568iFZ
imageRUNNER ADVANCE DX
C478iF Up to 100,000 copies/prints
imageRUNNER ADVANCE DX
C478iFZ

Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide
imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide September 2022
Revision 3 Page 13
II. Hardware Accessory Options
A. Cassette Feeding Unit-AS1
•Adds one additional 550-sheet cassette (20 lb bond (75 g/m2), 500 sheets
for 80 g/m2)) and a wheeled stand.
•Supports paper sizes to up 8 1/2" x 14”.
•Paper weight: 16 lb to 60 lb cover (60 to 163 g/m2)).
B. Cassette Feeding Unit-AT1
•Adds three additional 550-sheet cassettes (20 lb bond (75 g/m2)) for a
total of 1,650 sheets (1,500 for 80 g/m2), and a wheeled stand.
•Supports paper sizes up to 8 1/2” x 14”.
•Paper weight: 16 lb to 60 lb cover (60 to 163 g/m2)).
C. Cassette Module-AJ1
•Adds up to two 550-sheet cassettes (20 lb bond (75 g/m2), 500 sheets for
80 75 g/m2).
•Supports paper sizes up to 8 1/2” x 14”.
•Paper weight: 16 lb 60 lb cover (60 to 163 g/m2)).
D. Copy Card Reader-F1
•Supports up to 1,000 departments or users.
•Performs Department ID Management automatically. Users must insert a
control card to access the machine.
•Requires the optional Copy Card Reader Attachment Kit-B5.

Canon imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide
imageRUNNER ADVANCE DX C568iF/iFZ C478iF/iFZ Service Guide September 2022
Revision 3 Page 14
III. System Features and Options
The functionality of the imageRUNNER ADVANCE DX C568/C478 Series is
enhanced by the following system-related accessories.
A. Copy and Print Options
1. PCL International Font Set-A1
•Provides Andalé font support for the PCL driver.
•Enables the user to print in four Asian languages: Japanese,
Chinese, Korean, and Taiwanese.
•Requires license activation via the LMS.
2. Barcode Printing Kit-D1
•Provides the ability to print 1D and 2D barcodes on output.
•Requires license activation via the LMS.
3. Object Generator
•Provides the ability to print from AS400 systems.
•Requires license activation via the LMS.
B. Universal Send Feature
The Universal Send features are available as standard with the main engine.
1. Universal Send Trace & Smooth PDF Kit
This standard feature enables the user to send Trace & Smooth PDF
files.
2. Universal Send Digital User Signature Kit
This standard feature enables the user to add a digital user signature
obtained from a certificate authority to a PDF or XPS file. This enables
the recipient of a PDF or XPS file to verify which user signed it.
C. Fax Options
1. IP FAX Expansion Kit-B1
•Enables faxing over VoIP lines that support the T.38 Transmission
Control Protocol.
•Provides up to two lines to send and receive fax documents.
•Requires license activation via the LMS.