Canon imageRUNNER C1030 User manual

SERVICE
MANUAL
SEND for Color
imageRUNNER
C1030/C1030iF
COPYRIGHT ©2010 CANON INC. CANON SEND for Color imageRUNNER C1030/C1030iF REV. 0 PRINTED IN U.S.A.
October 29, 2010
Rev. 0

Application
This manual has been issued by Canon Inc. for qualified persons to learn technical theory, installation, maintenance, and repair
of products. This manual covers all localities where the products are sold. For this reason, there may be information in this
manual that does not apply to your locality.
Corrections
This manual may contain technical inaccuracies or typographical errors due to improvements or changes in products. When
changes occur in applicable products or in the contents of this manual, Canon will release technical information as the need
arises. In the event of major changes in the contents of this manual over a long or short period, Canon will issue a new edition
of this manual.
The following paragraph does not apply to any countries where such provisions are inconsistent with local law.
Trademarks
The product names and company names used in this manual are the registered trademarks of the individual companies.
Copyright
This manual is copyrighted with all rights reserved. Under the copyright laws, this manual may not be copied, reproduced or
translated into another language, in whole or in part, without the written consent of Canon Inc.
COPYRIGHT © 2001 CANON INC.
Printed in Japan
Caution
Use of this manual should be strictly supervised to avoid disclosure of confidential information.

Introduction
Symbols Used
This documentation uses the following symbols to indicate special information:
Symbol Description
Indicates an item of a non-specific nature, possibly classified as Note, Caution, or Warning.
Indicates an item requiring care to avoid electric shocks.
Indicates an item requiring care to avoid combustion (fire).
Indicates an item prohibiting disassembly to avoid electric shocks or problems.
Indicates an item requiring disconnection of the power plug from the electric outlet.
Indicates an item intended to provide notes assisting the understanding of the topic in question.
Indicates an item of reference assisting the understanding of the topic in question.
Provides a description of a service mode.
Provides a description of the nature of an error indication.
Memo
REF.

Introduction
The following rules apply throughout this Service Manual:
1. Each chapter contains sections explaining the purpose of specific functions and the relationship between electrical and mechanical systems with refer-
ence to the timing of operation.
In the diagrams, represents the path of mechanical drive; where a signal name accompanies the symbol , the arrow indicates the
direction of the electric signal.
The expression "turn on the power" means flipping on the power switch, closing the front door, and closing the delivery unit door, which results in
supplying the machine with power.
2. In the digital circuits, '1'is used to indicate that the voltage level of a given signal is "High", while '0' is used to indicate "Low".(The voltage value, how-
ever, differs from circuit to circuit.) In addition, the asterisk (*) as in "DRMD*" indicates that the DRMD signal goes on when '0'.
In practically all cases, the internal mechanisms of a microprocessor cannot be checked in the field. Therefore, the operations of the microprocessors
used in the machines are not discussed: they are explained in terms of from sensors to the input of the DC controller PCB and from the output of the
DC controller PCB to the loads.
The descriptions in this Service Manual are subject to change without notice for product improvement or other purposes, and major changes will be com-
municated in the form of Service Information bulletins.
All service persons are expected to have a good understanding of the contents of this Service Manual and all relevant Service Information bulletins and be
able to identify and isolate faults in the machine."

Contents
Contents
Chapter 1 Specifications
1.1 Specifications .............................................................................................................................................1- 1
1.1.1 Send Specifications.................................................................................................................................................1- 1
Chapter 2 Functions
2.1 Basic Function............................................................................................................................................2- 1
2.1.1 Security restrictions.................................................................................................................................................2- 1
2.1.2 IP address setting order ..........................................................................................................................................2- 1
2.2 New Function..............................................................................................................................................2- 2
2.2.1 Store scanned documents in a USB memory..........................................................................................................2- 2
2.2.2 Support the NTLMv2 certification............................................................................................................................2- 3
2.2.3 IEEE802.1X Settings...............................................................................................................................................2- 3
Chapter 3 Installation
3.1 Points to Note About Installation ................................................................................................................3- 1
3.1.1 Overview of the Installation Procedure....................................................................................................................3- 1
Chapter 4 Maintenance
4.1 Notes when service ....................................................................................................................................4- 1
4.1.1 Secondary battery ...................................................................................................................................................4- 1
4.2 Reference matter in market service............................................................................................................4- 1
4.2.1 Recommended setting of system management information ...................................................................................4- 1
4.2.2 Department ID Management...................................................................................................................................4- 1
4.2.3 Deleting All CA Certificate.......................................................................................................................................4- 1
4.3 Related Error code .....................................................................................................................................4- 1
4.3.1 The viewpoint of Error Codes..................................................................................................................................4- 1
4.4 Related Service Mode ................................................................................................................................4- 3
4.4.1 Management of a License.......................................................................................................................................4- 3
4.4.2 Checking the License Option...................................................................................................................................4- 4
4.4.3 Invalidating Transfer of a License............................................................................................................................4- 6
4.4.4 Erasing a License....................................................................................................................................................4- 7

Contents

Chapter 1 Specifications

Contents
Contents
1.1 Specifications.................................................................................................................................................................1-1
1.1.1 Send Specifications...................................................................................................................................................................... 1-1

Chapter 1
1-1
1.1 Specifications
1.1.1 Send Specifications
0025-9530
T-1-1
Send to file server
Communication Protocol FTP (TCP/IP), SMB (TCP/IP)
Data Format TIFF (B&W), PDF (B&W) (OCR), JPEG (Color), PDF (Color) (Compact) (OCR)
Resolution
TIFF, PDF (B&W) (OCR): 100 x 100 dpi, 150 x 150 dpi, 200 x 100 dpi, 200 x 200 dpi, 200 x 400 dpi, 300 x 300 dpi, 400
x 400 dpi, 600 x 600 dpi
JPEG, PDF (color) (OCR): 100 x 100 dpi, 150 x 150 dpi, 200 x 200 dpi, 300 x 300 dpi, 600 x 600 dpi
PDF (color) (compact) (OCR): 300 x 300 dpi
System Environment
Windows XP Professional/Home Edition,
Windows 2000 Server/Professional (SP1 or later),
Windows Vista, Windows 7, Windows Server 2003, Windows Server 2008, Solaris Version 2.6 or later, Mac OS X, Red
Hat Linux 7.2
Interface 100BASE-TX, 10BASE-T
Color Mode Color, B&W (black and white)
Original Type Text, Text/Photo, Photo
E-mail and I-Fax Features
Communication Protocol SMTP, POP3, I-FAX (Simple mode)
Data Format TIFF (B&W), PDF (B&W) (OCR), JPEG (Color), PDF (Color) (Compact) (OCR)
Resolution
I-Fax: 200 x 100 dpi, 200 x 200 dpi, 204 x 98 dpi, 204 x 196 dpi
TIFF, PDF (B&W) (OCR): 100 x 100 dpi, 150 x 150 dpi, 200 x 100 dpi, 200 x 200 dpi, 200 x 400 dpi, 300 x 300 dpi, 400
x 400 dpi, 600 x 600 dpi
JPEG, PDF (color) (OCR): 100 x 100 dpi, 150 x 150 dpi, 200 x 200 dpi, 300 x 300 dpi, 600 x 600 dpi
PDF (color) (compact) (OCR): 300 x 300 dpi
System Environment
Windows XP Professional/Home Edition,
Windows 2000 Server/Professional (SP1 or later),
Windows Vista, Windows 7, Windows Server 2003, Windows Server 2008, Solaris Version 2.6 or later, Mac OS X, Red
Hat Linux 7.2

Chapter 2 Functions

Contents
Contents
2.1 Basic Function................................................................................................................................................................2-1
2.1.1 Security restrictions ..................................................................................................................................................................... 2-1
2.1.2 IP address setting order................................................................................................................................................................ 2-1
2.2 New Function.................................................................................................................................................................2-2
2.2.1 Store scanned documents in a USB memory............................................................................................................................... 2-2
2.2.2 Support the NTLMv2 certification .............................................................................................................................................. 2-3
2.2.3 IEEE802.1X Settings................................................................................................................................................................... 2-3

Chapter 2
2-1
2.1 Basic Function
2.1.1 Security restrictions
0025-9523
Following items are not supported. T-2-1
2.1.2 IP address setting order
0025-9524
Following is described on condition that each protocol is set to on.
IP address setting order
- At startup, if [DHCP/BOOTP] in user data is set to on, it enables a user to obtain IP Address.
- At startup, if [RARP] in user data is set to on, it enables a user to obtain IP Address.
- If automatic obtainment of IP Address fails, a network works with the IP Address specified at [IP Address] in user data.
- At startup, if [Automatic address obtainment] in user data is set to off, a network works with the data specified at [IP Address], [Subnet Mask], [Default Gateway],
or [DNS Server] in user data.
- If automatic obtainment of IP Address fails or if IP Address specified at [IP Address] in user data is 0.0.0.0, IP Address can be set by either ARP method or Canon
Configuration Protocol V3 method. If data of [Network setting] in user data are changed, the change becomes effective after the power is turned off and on.
List of available protocols
T-2-2
Function Details
APOP One of POP3 authentication exchange functions
APOP (Authenticated Post Office Protocol) is a function to encrypt password.
For the usage, a mail server should support this protocol.
This function is not supported.
IMAP-AUTH One of POP3 authentication exchange functions
IMAP (Internet Message Access Protocol)-AUTH exchanges authenticated character strings of IMAP4 on POP3 using AUTH command and
protects user information, such as password, from network eavesdroppers.
For the usage, a mail server should support this protocol.
This function is not supported.
S/MIME This performs security communication using S/MIME (Secure Multipurpose Internet Mail Extensions). It encrypts mail data with public key
and decodes them with secret key.
This function is not supported.
Digital ID: Digital ID is a method to check if e-mail data sent is not falsified.
This function is not supported.
Firewall: This is to set firewall in FTP transmission.
This function is not supported.
Hierarchy Protocol Protocol Outline
Network layer ARP Address Resolution Protocol This is used to obtain MAC address of device from IP address
RARP Reverse Address Resolution Protocol This is used to obtain IP address of device from MAC address.
IP Internet Protocol This is a number (no overlaps) to identify own device or other device on the
network.
ICMP Internet Control Message Protocol This is used to return error to the source when IP transmission trouble
occurs.
This is used to reply to ping command or others.
Transport layer TCP Transmission Control Protocol This is a connection type protocol on the IP.
A system to check transmitted data is incorporated.
UDP User Datagram Protocol This is a connection-less type protocol on the IP.
This is lower in credibility compared with TCP, but is used in DHCP or
SNMP, as the processing uses less memory.

Chapter 2
2-2
2.2 New Function
2.2.1 Store scanned documents in a USB memory
0025-9520
This machine enables you to store scanned documents in a USB memory.
Setting of "Restricting Sending Documents to a USB Memory".
Additional Func > System Management Set > Memory Media Settings
This function restricts jobs through the USB port on the side body of the machine. This function does not affect job through the USB memory connected to the
right side of the control panel.
USB memory-related error code T-2-3
Session layer
Application layer Port-9100 Port-9100(rawTCP) Port-9100(rawTCP) This is used to print data sent to the port number 9100 of TCP.
Port-9100 is available when [Use Port-9100] in user data is set to [Use] and
[Port number of Port-9100] is set.
This supports interactive communication (send/receive).
LPR/LPD Line Printer Remote/Line Printer Demon LPR is a command to output data to the network printer.
LPD is a system to receive LPR command.
This supports only one-way communication (to device).
This does not support queue.
LPD function is available when [Use LPD] in user data is set to [Use] and
[LPD port number] in user data is set.
HTTP Hyper Text Transfer Protocol This is aprotocol to send/receive contents between Web server and Client.
It is used in RemoteUI.
SNMP Simple Network Management Protocol This is a protocol to manage clients connecting to the network.
It enables to collect device information by using MIB (Message
Information Base) on the SNMP.
SNMP function is available when [Use SNMP] in user data is set to [Use]
and [SNMP port number] in user data is set.
BOOTP/DHCP BOOTstrap Protocol/Dynamic Host
Configuration Protocol BOOTP is used to obtain settings of IP address, Subnet Mask, Default Gateway, or DNS Server Address.
DHCP, improved BOOTP, has a function to distribute IP Address to
clients.
DNS Resolver Domain Name System Resolver This is software to carry out name resolution of computer and IP address by
registering name server to inquiry in advance.
Cord Description Action
#0401 The USB memory is full or the maximum number of files that can be
stored in the root directory (the top level of the directory tree in the
USB memory) has been reached.
Delete unnecessary files in the USB memory or organize the files in
the root directory by moving existing files to a newly created folder.
#0403 The job failed because the same file name existed. Generally, if the
same file name exists, a file will be automatically renamed by adding
a number, which ranges from 1 to 999, to the tail of its file name in
orderto avoidnamingconflicts.However,this error occurredbecause
the file with the same number already added to its file name existed.
Rename the file, and then write the data again.
#0404 The job failed because the write protect switch of the USB memory
was ON. Turn OFF the write protect switch of the USB memory.
#0406 The job failed because the medium was pulled out while the job was
in progress. Confirm that the medium is properly inserted, and then write the data again.
An error has ocurred while data, such as image data, were being
transferred to the medium. (The connected medium may be formatted
with a file system that is not supported by the machine.)
Check the status of the medium, or make sure that the medium is
formatted with a file system supported by the machine (FAT16 or
FAT32), and then try again.
#0407 The length of the full path to the specified file (or folder) exceeded the
supported limit. The limit of the length of the full path is 120. Change or shorten the file name to be written.
#0703 The memory for image data is full when sending color documents. Wait a few moments, and then try sending again after other send jobs
are complete.
Erase documents stored in memory. If the machine still does not
operate normally, turn the main power OFF, and then back ON.
Hierarchy Protocol Protocol Outline